CN202584257U - Queuing machine system - Google Patents
Queuing machine system Download PDFInfo
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- CN202584257U CN202584257U CN 201220099593 CN201220099593U CN202584257U CN 202584257 U CN202584257 U CN 202584257U CN 201220099593 CN201220099593 CN 201220099593 CN 201220099593 U CN201220099593 U CN 201220099593U CN 202584257 U CN202584257 U CN 202584257U
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Abstract
The utility model discloses a queuing machine system, which comprises a queuing machine host computer and wireless handheld receiving equipment, wherein the queuing machine host computer comprises a queuing machine main control unit and a customer identity input unit, an image acquisition unit and a wireless emission unit which are connected with the queuing machine main control unit, wherein the wireless emission unit is also in wireless signal connection with the wireless handheld receiving equipment. By the queuing machine system based on the technical scheme, when a very important person (VIP) customer sweeps a card, the queuing machine main control unit can immediately identify the VIP customer, instantly instruct the image acquisition unit to acquire an instant image of the VIP customer and send the instant image of the VIP customer to the wireless handheld receiving equipment held by a hall manager to be displayed. The hall manager can quickly recognize the VIP customer according to the image received by the wireless handheld receiving equipment, timely say 'hi' to the VIP customer and supply face-to-face instant instruction and help to the customer so as to make a favorable impression.
Description
Technical field
The utility model relates to the Possum technical field, is specifically related to a kind of queuing machine system.
Background technology
Before queue machine occurs, when people handle official business place such as hall, bank service hall transacting business in government,, need stand and wait the long period often because queue number is too much, thus very arduous, so have many complaints unavoidably.The appearance of queue machine; Created comfortable, fair, the friendly environment that waits; For relevant departments and service enterprise improve service quality, establish favorable image, solve tired queuing phenomena, create the human nature service environment good solution is provided, a plurality of fields such as army, government, finance, hospital, postal service, communication, industry and commerce, the tax, insurance, traffic have been widely used in now.
Initial queue machine can be shunted the queuer according to class of business, and the queuing machine system that further develops also can be in some or all further classifications in the queue of classs of business, so that better differential service is provided for Very Important Person.Such as marking or when calling out the numbers lets VIP (Very Important Person, honored guest) client jump the queue and preferentially handle.For some industry, VIP client maybe be important unusually, only provided by machine and jump the queue perhaps not enough; Therefore some business hall is provided with the lobby manager, so that to the client, and VIP client especially; Aspectant timely guide and help are provided, thereby better maintain client's emotion.But,, may bring reverse effect if the lobby manager can not always in time recognize VIP client and cause and neglect.Therefore existing queuing machine system is necessary to improve, and always can in time recognize VIP client to help the lobby manager.
The utility model content
The utility model technical matters to be solved provides a kind of queuing machine system, solves present queuing machine system and can not help the lobby manager in time to recognize VIP client's problem.
For solving the problems of the technologies described above, the utility model adopts following technical scheme:
A kind of queuing machine system comprises the queue machine main frame, and also comprise: the lobby manager hands, and is used to show the wireless handheld receiving equipment of VIP customer image; Said queue machine main frame comprises the queue machine main control unit, and: be used to import client identity, so that identify VIP client's client identity input block; Be used for instruction, VIP client is carried out IMAQ to obtain the image acquisition units of VIP customer image according to the queue machine main control unit; Be used for instruction, the VIP customer image of being gathered sent to the wireless transmitting unit of wireless handheld receiving equipment according to the queue machine main control unit; Said image acquisition units, wireless transmitting unit and client identity input block all are connected with the queue machine main control unit; Said wireless transmitting unit also is connected with wireless handheld receiving equipment wireless signal.
In the optimized technical scheme; Said wireless handheld receiving equipment comprises the handheld device main control unit; And be connected with said handheld device main control unit: be used for being connected, receive the radio receiving unit of said VIP customer image with said wireless transmitting unit wireless signal; Be used to show the image-display units of said VIP customer image.
Further in the optimized technical scheme, said wireless handheld receiving equipment also comprises: be used for phonation unit and/or the vibration unit of when receiving said V I P customer image, reminding the lobby manager in time to check; Said phonation unit and/or vibration unit are connected with the handheld device main control unit.
Further in the optimized technical scheme, said wireless handheld receiving equipment is employed palm PC of lobby manager or smart mobile phone.
In the optimized technical scheme, said client identity input block comprises: at least a in second generation identity card reader, magnetic stripe card card reader, IC-card card reader, the radio-frequency card card reader.
In the optimized technical scheme, said image acquisition units comprises camera, and said camera is arranged on the queue machine main frame position over against the operator.
Further in the optimized technical scheme, said VIP customer image is static picture or dynamic short-movie.
Further in the optimized technical scheme, said camera is over against operator's upper part of the body, and said image acquisition units has the head portrait recognition function, and the said VIP customer image of its collection is VIP client's a head portrait.
The beneficial effect of the utility model is:
Because queuing machine system comprises the wireless handheld receiving equipment that the lobby manager hands; And the queue machine main frame comprises client identity input block, image acquisition units and wireless transmitting unit; When VIP client one marking of swiping the card; The queue machine main control unit at once can be discerned this VIP client, and then the immediate instruction image acquisition units gathers this VIP client's instant image, and sends to the wireless handheld receiving equipment that the lobby manager hands and show.The image that the lobby manager can receive according to the wireless handheld receiving equipment is recognized VIP client very soon, thereby in time greets, and aspectant timely guide and help are provided, thereby obtains client's good opinion.
Below in conjunction with accompanying drawing the utility model is done further to describe in detail.
Description of drawings
Fig. 1 is the theory diagram of the utility model embodiment queuing machine system;
Fig. 2 is the theory diagram of wireless handheld receiving equipment among Fig. 1.
Embodiment
A kind of queuing machine system that this embodiment provides is as shown in Figure 1, comprises the queue machine main frame, and also comprise: the lobby manager hands, and is used to show the wireless handheld receiving equipment of VIP customer image; Said queue machine main frame comprises the queue machine main control unit, and: be used to import client identity, so that identify VIP client's client identity input block; Be used for instruction, VIP client is carried out IMAQ to obtain the image acquisition units of VIP customer image according to the queue machine main control unit; Be used for instruction, the VIP customer image of being gathered sent to the wireless transmitting unit of wireless handheld receiving equipment according to the queue machine main control unit; Said image acquisition units, wireless transmitting unit and client identity input block all are connected with the queue machine main control unit; Said wireless transmitting unit also is connected with wireless handheld receiving equipment wireless signal.
In this embodiment; Said wireless handheld receiving equipment is as shown in Figure 2; Comprise the handheld device main control unit, and be connected with said handheld device main control unit: be used for being connected, receive the radio receiving unit of said VIP customer image with said wireless transmitting unit wireless signal; Be used to show the image-display units of said VIP customer image.
Because queuing machine system comprises the wireless handheld receiving equipment that the lobby manager hands; And the queue machine main frame comprises client identity input block, image acquisition units and wireless transmitting unit; When VIP client one marking of swiping the card; The queue machine main control unit at once can be discerned this VIP client, and then the immediate instruction image acquisition units gathers this VIP client's instant image, and sends to the wireless handheld receiving equipment that the lobby manager hands and show.The image that the lobby manager can receive according to the wireless handheld receiving equipment is recognized VIP client very soon, thereby in time greets, and aspectant timely guide and help are provided, thereby obtains client's good opinion.
Further in the optimized technical scheme, said wireless handheld receiving equipment also comprises: be used for phonation unit and/or the vibration unit of when receiving said VIP customer image, reminding the lobby manager in time to check; Said phonation unit and/or vibration unit are connected with the handheld device main control unit.When VIP client, can better remind the lobby manager to check the wireless handheld receiving equipment through phonation unit, thereby in time find VIP client.Environment is more noisy when the business hall, when perhaps too quiet, and can while vibrating alert lobby manager.Certainly; In some cases, vibrating alert is only arranged preferably, otherwise the lobby manager is during just with a VIP Communication with Customer; There is another one VIP client to arrive; The voice suggestion meeting heard by current VIP client, and possibly cause the lobby manager to leave this VIP client the time, this VIP client possibly produce the sensation of being neglected.If have only vibration prompt, then the lobby manager can according to circumstances make appropriate arrangements current VIP client as early as possible, and then goes to serve a back VIP client, thereby avoids current VIP client's misunderstanding and unhappy as far as possible.Certainly, what the wireless handheld receiving equipment was shown can be not only this VIP client's image, can also comprise Word messages such as name, makes things convenient for lobby manager and this VIP Communication with Customer.
Further in the optimized technical scheme, said wireless handheld receiving equipment is employed palm PC of lobby manager or smart mobile phone.Smart mobile phone and palm PC are very popular now; And they not only support GSM signal or CDMA signal; The WIFI function is also arranged probably; Therefore adopt smart mobile phone or palm PC need not increase the additional apparatus investment, can alleviate the burden that the lobby manager carries too much equipment simultaneously as the wireless handheld receiving equipment.
In the optimized technical scheme, said client identity input block comprises: at least a in second generation identity card reader, magnetic stripe card card reader, IC-card card reader, the radio-frequency card card reader.Various client identity input block technology are all comparatively ripe, and advantage is respectively arranged, and can adopt as the case may be.Two kinds or two or more client identity input blocks preferably are set, for the client provides convenient as much as possible.Such as; What the client usually carried is second generation I.D.; And leave behind IC-card or other identity document probably, be provided with customer database in that queue machine main frame, when second generation identity card reader reads client identity; Can in customer database, find out this client's information, thereby judge whether VIP client of this client.Wherein preferred radio-frequency card card reader; It can distance sensing, and during before VIP client enters or near the queue machine main frame, the queue machine main frame is sensed this VIP client immediately; Thereby can let image acquisition units be in holding state in advance, the convenient image of better gathering this VIP client.Also can before IMAQ, greet to the lobby manager in advance, VIP client's the image of redispatching subsequently, thus let the lobby manager contact with VIP client more timely.
In the optimized technical scheme, said image acquisition units comprises camera, and said camera is arranged on the queue machine main frame position over against the operator.Camera is the most frequently used image acquisition units, and it is reliably working for a long time, and with low cost.Client's image can conveniently be taken in the position that is provided with.
Further in the optimized technical scheme, said VIP customer image is static picture or dynamic short-movie.Static picture respectively has relative merits with dynamic short-movie, and can have more needs to select.
Further in the optimized technical scheme, said camera is over against operator's upper part of the body, and said image acquisition units has the head portrait recognition function, and the said VIP customer image of its collection is VIP client's a head portrait.Clapping full-length picture can make things convenient for the lobby manager to recognize VIP client fast according to clothes.But clap the upper garment that bust then not only can show VIP client, and appearance that can clearer demonstration client, thereby recognize this VIP client more fast and accurately.But because possibly there is random motion in VIP client, it is not right under the situation of indoor light deficiency, possibly to occur taking the orientation, and can not know the situation of performance client facial characteristics.Image acquisition units has head portrait recognition function (being similar to smiling face's recognition function popular on the digital camera, still simpler than smiling face recognition function) now, and can be in due course to grab and be afraid of suitable image, thereby better effects if.
Certainly; Image acquisition units can not distinguished VIP client earlier yet, and the client of all markings is carried out IMAQ, and stores in the queue machine main frame; Later stage is identified after the VIP client, the more pairing image of this VIP client is sent to lobby manager's wireless handheld receiving equipment.
Above content is the further explain that combines concrete preferred implementation that the utility model is done, and can not assert that the practical implementation of the utility model is confined to these explanations.For the those of ordinary skill of technical field under the utility model, under the prerequisite that does not break away from the utility model design, can also make some simple deduction or replace, all should be regarded as belonging to the protection domain of the utility model.
Claims (9)
1. a queuing machine system comprises the queue machine main frame, and said queue machine main frame comprises the queue machine main control unit, it is characterized in that,
Said queuing machine system also comprises: the lobby manager hands, and is used to show the wireless handheld receiving equipment of VIP customer image;
Said queue machine main frame also comprises:
Be used to import client identity, so that identify VIP client's client identity input block;
Be used for instruction, VIP client is carried out IMAQ to obtain the image acquisition units of VIP customer image according to the queue machine main control unit;
Be used for instruction, the VIP customer image of being gathered sent to the wireless transmitting unit of wireless handheld receiving equipment according to the queue machine main control unit;
Said image acquisition units, wireless transmitting unit and client identity input block all are connected with the queue machine main control unit;
Said wireless transmitting unit also is connected with wireless handheld receiving equipment wireless signal.
2. a kind of queuing machine system as claimed in claim 1 is characterized in that, said wireless handheld receiving equipment comprises the handheld device main control unit, and be connected with said handheld device main control unit:
Be used for being connected, receive the radio receiving unit of said VIP customer image with said wireless transmitting unit wireless signal;
Be used to show the image-display units of said VIP customer image.
3. a kind of queuing machine system as claimed in claim 2 is characterized in that, said wireless handheld receiving equipment also comprises:
Be used for phonation unit and/or the vibration unit of when receiving said VIP customer image, reminding the lobby manager in time to check; Said phonation unit and/or vibration unit are connected with the handheld device main control unit.
4. a kind of queuing machine system as claimed in claim 2 is characterized in that, said wireless handheld receiving equipment is employed palm PC of lobby manager or smart mobile phone.
5. a kind of queuing machine system as claimed in claim 3 is characterized in that, said wireless handheld receiving equipment is employed palm PC of lobby manager or smart mobile phone.
6. like any described a kind of queuing machine system in the claim 1 to 5, it is characterized in that said client identity input block comprises: at least a in second generation identity card reader, magnetic stripe card card reader, IC-card card reader, the radio-frequency card card reader.
7. like any described a kind of queuing machine system in the claim 1 to 5, it is characterized in that said image acquisition units comprises camera, said camera is arranged on the queue machine main frame position over against the operator.
8. a kind of queuing machine system as claimed in claim 7 is characterized in that, said VIP customer image is static picture or dynamic short-movie.
9. a kind of queuing machine system as claimed in claim 8 is characterized in that, said camera is over against operator's upper part of the body, and said image acquisition units has the head portrait recognition function, and the said VIP customer image of its collection is VIP client's a head portrait.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201220099593 CN202584257U (en) | 2012-03-16 | 2012-03-16 | Queuing machine system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201220099593 CN202584257U (en) | 2012-03-16 | 2012-03-16 | Queuing machine system |
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| Publication Number | Publication Date |
|---|---|
| CN202584257U true CN202584257U (en) | 2012-12-05 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 201220099593 Expired - Lifetime CN202584257U (en) | 2012-03-16 | 2012-03-16 | Queuing machine system |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103914904A (en) * | 2013-10-30 | 2014-07-09 | 北京安捷天盾科技发展有限公司 | Face identification numbering machine |
| CN104392533A (en) * | 2014-11-25 | 2015-03-04 | 南京奥拓电子科技有限公司 | Method and equipment capable of accurately identifying customers |
| CN110385721A (en) * | 2018-04-18 | 2019-10-29 | 南京奥拓电子科技有限公司 | Robot queuing number-taking method based on interactive voice and autonomous |
| CN110490999A (en) * | 2019-05-30 | 2019-11-22 | 福建知鱼科技有限公司 | A kind of noninductive VIP is to shop system for prompting and method |
-
2012
- 2012-03-16 CN CN 201220099593 patent/CN202584257U/en not_active Expired - Lifetime
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103914904A (en) * | 2013-10-30 | 2014-07-09 | 北京安捷天盾科技发展有限公司 | Face identification numbering machine |
| CN104392533A (en) * | 2014-11-25 | 2015-03-04 | 南京奥拓电子科技有限公司 | Method and equipment capable of accurately identifying customers |
| CN110385721A (en) * | 2018-04-18 | 2019-10-29 | 南京奥拓电子科技有限公司 | Robot queuing number-taking method based on interactive voice and autonomous |
| CN110490999A (en) * | 2019-05-30 | 2019-11-22 | 福建知鱼科技有限公司 | A kind of noninductive VIP is to shop system for prompting and method |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| ASS | Succession or assignment of patent right |
Owner name: NANJING AOTO ELECTRONIC TECHNOLOGY CO., LTD. Free format text: FORMER OWNER: SHENZHEN AOTO ELECTRONICS CO., LTD. Effective date: 20130606 |
|
| C41 | Transfer of patent application or patent right or utility model | ||
| COR | Change of bibliographic data |
Free format text: CORRECT: ADDRESS; FROM: 518000 SHENZHEN, GUANGDONG PROVINCE TO: 210039 NANJING, JIANGSU PROVINCE |
|
| TR01 | Transfer of patent right |
Effective date of registration: 20130606 Address after: 210039, 10, Dajiang Road, Yuhua Economic Development Zone, Yuhuatai District, Jiangsu, Nanjing Patentee after: NANJING AOTUO ELECTRONIC SCIENCE & TECHNOLOGY CO., LTD. Address before: 518000 Guangdong city of Shenzhen province high tech Industrial Park building T2 A6-B Patentee before: Shenzhen Aoto Electronics Co., Ltd. |
|
| CX01 | Expiry of patent term | ||
| CX01 | Expiry of patent term |
Granted publication date: 20121205 |