CN202353816U - Intelligent service system for emergency rescue - Google Patents

Abstract

The utility model provides an intelligent service system for emergency rescue, and the intelligent service system comprises a calling module, a retrieval module, a short message module and a central processing module, wherein the calling module, the retrieval module and the short message module are all connected with the central processing module; when an emergency rescue call is called in, the calling module provides a voice selection menu for a calling person, and sends a menu selection result to the central processing module; the central processing module determines a retrieval key word according to the menu selection result; the retrieval module is triggered to retrieve the key word in a rescue information database built in advance to obtain a retrieval result; and then, the short message module is triggered, and the retrieval result is sent to the calling person. In the intelligent service system for emergency rescue, a mode of retrieving a rescue information database and sending the retrieval result in a short message is adopted, so that emergency rescue information support and quick response schemes and the like are provided for the public events, emergency events, various rescue fields and the like. The intelligent service system for emergency rescue is applied to shortening the rescue time and improving the rescue efficiency.

Description

The emergency management and rescue intelligent service system

Technical field

The utility model belongs to the emergency management and rescue field, is specifically related to a kind of intelligent service system that public accident or accident etc. is carried out emergency management and rescue.

Background technology

Emergency management and rescue are meant when the emergency that happens suddenly, have destructive power takes place, action of being taked and plan.At present, when emergency took place, the phone that the party tends to the place calls center asked for help; But the call center can only provide manual service; Response speed is slow, and many people are when calling out simultaneously, and often the line is busy for emergency number; Thereby can not in time provide promptly for the party, rescue guidance and help fast, influence rescue speed.

Summary of the invention

The utility model is to the deficiency of above-mentioned prior art, provide a kind of can automatic-answering back device and the emergency management and rescue intelligent service system of rescue information is provided fast.

The utility model is realized through following technical scheme:

A kind of emergency management and rescue intelligent service system is characterized in that, this emergency management and rescue intelligent service system comprises calling module, retrieval module, SMS module and central processing module, and calling module, retrieval module and SMS module all are connected with central processing module;

When the said emergency management and rescue intelligent service system of emergency management and rescue phone incoming call, calling module provides the voice selecting menu for incoming call person, and the menu selection result is sent to central processing module; Central processing module is according to menu selection result deterministic retrieval keyword, and triggers retrieval module and in the rescue information storehouse of setting up in advance, said keyword is retrieved, and obtains result for retrieval, triggers SMS module afterwards said result for retrieval is sent to incoming call person.

Further, said calling module comprises menu cell, voice alerting unit, user's incoming call authentication unit, air time limiting unit and input error number of times limiting unit.

The described emergency management and rescue intelligent service system of the utility model is the basis with the call-center technology; Confirm the rescue demand through adopting auto-answer mode; And according to rescue demand retrieval rescue information storehouse; And, information assistance and the fast reaction scheme etc. of urgent rescue have been realized providing for public accident, accident and various rescue sites etc. through the mode that note is sent result for retrieval.The artificial participation of the omnidistance nothing of this emergency management and rescue intelligent service system, all completion has automatically been shortened rescue time greatly, has improved rescue efficiency, and the socialbenefit and economic effect of its generation can't estimate that the rescue time of shortening is immeasurable especially to the meaning of life.

Description of drawings

Fig. 1 is the block diagram of the described emergency management and rescue intelligent service system of the utility model.

Embodiment

Below in conjunction with accompanying drawing and embodiment the utility model is done further detailed explanation.

The described emergency management and rescue intelligent service system of the utility model is the basis with the call-center technology; Functions such as intelligent rescue information storehouse, short message channel have been integrated again above that; Be the expansion to call center CTI technology, it provides a cover brand-new intelligent solution for the emergency management and rescue field.

As shown in Figure 1, the utility model provides a kind of emergency management and rescue intelligent service system, comprises calling module, retrieval module, SMS module and central processing module, and calling module, retrieval module and SMS module all are connected with central processing module;

Calling module and traditional call center are basic identical, and it is realized through the voice call card that links to each other with switch or the Internet.When the phone incoming call, it is user's playing voice prompting automatically, has comprised alternative the various menu in the voice suggestion, and said menu need be according to design in advance such as the kind of emergency management and rescue, stage, mode, and menu can be one-level, also can be for multistage.The user can come choice menus through the mode of voice or button, and after menu was selected to accomplish, calling module was sent to central processing module with the menu selection result and does further processing.

The function of retrieval module is to retrieve in the rescue information storehouse according to one or more keywords, and obtains result for retrieval.Said rescue information storehouse needs to set up in advance, this rescue information storehouse be a capacity googol according to the storehouse, the content that comprises in the database will be as much as possible comprehensively, in detail, and can be according to the difference of actual conditions and updated at any time, interpolation or deletion.Retrieval module is triggered by central processing module, and central processing module provides search key for it, after retrieval module is retrieved, result for retrieval is redispatched do further processing to central processing module.

The function of SMS module is to utilize the gsm wireless network, sends note to wireless terminal.The content and the destination number that send note are provided by central processing module.

The menu selection result of central processing module receipt of call module, and convert the menu selection result to search key, trigger retrieval module afterwards said keyword is retrieved.Central processing module receives the result for retrieval of retrieval module, and the triggering SMS module sends to the phone of user's reservation or incoming call person's phone with this result for retrieval with way of short messages.

In the very first time of public accident or accident generation; The rescue personnel can dial the special services phone (such as 120) of the described emergency management and rescue intelligent service system of the utility model at once; Calling module can provide the voice selecting menu for incoming call person; After brief signal language was replied interactive operation, calling module had obtained incoming call person's menu selection result, and this result is sent to central processing module.After central processing module is received The above results; Convert The above results to search key; Trigger retrieval module and retrieve in the rescue information storehouse of setting up in advance according to this search key, retrieval module returns to central processing module with said result for retrieval after obtaining result for retrieval again.After central processing module receives result for retrieval, trigger SMS module, this result for retrieval is sent to the phone of user's reservation or incoming call person's phone with way of short messages.Thereby the rescue personnel can give first aid to according to the short message content that comprises rescue information.

Preferably; Said calling module is except comprising that menu cell and voice alerting unit are used for providing the voice menu selection to the user; Also comprise user's incoming call authentication unit, air time limiting unit and input error number of times limiting unit etc.; In order to avoid the malicious user active channel, influence really needs the user of rescue to use.Said incoming call authentication unit can be provided with white list, blacklist etc., thereby incoming call person is distinguished, if incoming call person in blacklist, does not then carry out subsequent treatment to it.The air time limiting unit is according to the longest air time limited subscriber that is provided with in advance; Even the air time of certain user and emergency management and rescue intelligent service system has surpassed the longest air time; Then the conversation between disconnection and this user occupies voice channel for a long time to avoid this user.Input error number of times limiting unit comes limited subscriber according to the maximum input number of times that is provided with in advance; Even certain user is when operation voice selecting menu; Mistake repeatedly appears; When its errors number was imported number of times greater than maximum, then the conversation between disconnection and this user occupied voice channel for a long time to avoid this user.The longest air time of setting need be taken all factors into consideration with maximum input number of times, and the user of emergency management and rescue demand can not be arbitrarily hung in requirement, avoids malicious user to take the emergency management and rescue voice channel for a long time again.

The utility model not only is confined to above-mentioned embodiment; Persons skilled in the art are according to the disclosed content of the utility model; Can adopt other multiple embodiment to implement the utility model, therefore, project organization of every employing the utility model and thinking; Do some simple designs that change or change, all fall into the scope of the utility model protection.

Claims (2)

1. an emergency management and rescue intelligent service system is characterized in that, this emergency management and rescue intelligent service system comprises calling module, retrieval module, SMS module and central processing module, and calling module, retrieval module and SMS module all are connected with central processing module;

When the said emergency management and rescue intelligent service system of emergency management and rescue phone incoming call, calling module provides the voice selecting menu for incoming call person, and the menu selection result is sent to central processing module; Central processing module is according to menu selection result deterministic retrieval keyword, and triggers retrieval module and in the rescue information storehouse of setting up in advance, said keyword is retrieved, and obtains result for retrieval, triggers SMS module afterwards said result for retrieval is sent to incoming call person.

2. emergency management and rescue intelligent service system according to claim 1 is characterized in that, said calling module comprises menu cell, voice alerting unit, user's incoming call authentication unit, air time limiting unit and input error number of times limiting unit.

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