CN202217321U - Customer service unified platform for tax administration business hall - Google Patents
Customer service unified platform for tax administration business hall Download PDFInfo
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- CN202217321U CN202217321U CN2011202895094U CN201120289509U CN202217321U CN 202217321 U CN202217321 U CN 202217321U CN 2011202895094 U CN2011202895094 U CN 2011202895094U CN 201120289509 U CN201120289509 U CN 201120289509U CN 202217321 U CN202217321 U CN 202217321U
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Abstract
The utility model relates to a customer service unified platform for a tax administration business hall, which is used for achieving various customer service functions in the tax administration business hall. A voice loudspeaker 1 is connected with a queued machine 8 through a voice frequency line, a light-emitting diode (LED) display screen 2 and a number calling machine 3 are connected with a communication controller 6 through twisted pairs, the communication controller 6 is connected with the queued machine 8 through a serial port, a LED display screen 4 is connected with the customer service unified platform 11 through a video frequency line, an evaluation device 7 is connected with a window terminal 9 through an universal serial bus line, a self-service inquire terminal 5, the queued machine 8 , the window terminal 9, an office terminal 10 and a customer service data base server 12 are connected with the customer service unified platform 11 through a local area network, the customer service data base server 12 is connected with a statistic analysis server 13 through a tax administration private network, and the statistic analysis server 13 is connected with a statistic analysis data base server 14 through the local area network.
Description
Technical field
The utility model relates to field of computer technology, relates in particular to a kind of customer service unified platform that is used for tax business hall.
Background technology
Tax business hall is revenue departments at different levels for the client provides enterprise's window of excellent service, also is the important channel of improving revenue department's service quality.Present tax business hall mainly provides service in the interior multiple means of services for the client through self-service query, Zero queuing, service evaluation, information exhibition; But the system that these means of services adopted all is a system independently; Hardware resource and data can't be shared, and invest also bigger.In addition, existing technological means is not supported the service quality of a plurality of taxes business hall is carried out unified monitoring and statistical study yet.
Summary of the invention
The utility model is just to above problem; A kind of customer service unified platform that is used for tax business hall is provided; Adopt unified Technical Architecture to realize comprising the multiple customer service functions of self-service query, Zero queuing, service evaluation and information exhibition, save the investment of tax business hall, in addition; The utility model support is carried out unified monitoring and statistical study to the service quality of a plurality of taxes business hall, has improved the quality and the efficient of tax customer service.
The utility model adopts following technical scheme:
The customer service unified platform that is used for tax business hall comprises voice broadcast service loudspeaker 1, LED display 2, the device 3 of calling out the numbers, LCD display 4, self-inquiry terminal 5, communication controller 6, evaluator 7, the queuing number of getting machine 8, window terminal 9, office terminal 10, customer service unified platform server 11, Customer Service Information storehouse server 12, statistic analysis server 13 and statistical data analysis storehouse server 14; Voice broadcast service loudspeaker 1 link to each other with the queuing number of getting machine 8 through tone frequency channel wire; LED display 2 links to each other with communication controller 6 through twisted-pair feeder with the device 3 of calling out the numbers; Communication controller 6 links to each other with the queuing number of getting machine 8 through serial ports; LCD display 4 links to each other with customer service unified platform server 11 through video line; Evaluator 7 links to each other with window terminal 9 through the USB line; Self-inquiry terminal 5, the queuing number of getting machine 8, window terminal 9, office terminal 10 link to each other with customer service unified platform server 11 through LAN with Customer Service Information storehouse server 12, and Customer Service Information storehouse server 12 links to each other with statistic analysis server 13 through tax private network, and statistic analysis server 13 links to each other with statistical data analysis storehouse server 14 through LAN.
Said communication controller 6 can connect the LED display 2 more than two through twisted-pair feeder.
Said communication controller 6 can connect the device 3 of calling out the numbers more than two through twisted-pair feeder.
Said customer service unified platform server 11 links to each other with the tax administration infosystem on backstage through tax private network.
Said customer service unified platform server 11 can connect the window terminal 9 more than two through LAN.
Said customer service unified platform server 11 can connect the LCD display 4 more than two through the video shunt.
Said customer service unified platform server 11 can connect the self-inquiry terminal 5 more than two through LAN.
Said customer service unified platform server 11 can connect the office terminal 10 more than two through LAN.
Said statistic analysis server 13 can connect the Customer Service Information storehouse server 12 of a plurality of taxes business hall through tax private network.
Native system provides four kinds of customer service functions:
1, self-service query function: the client can be through self-inquiry terminal 5 inquiry tax professional knowledges, tax service item and client's tax information.All information that self-inquiry terminal 5 is shown come from customer service unified platform server 11.
2, Zero queuing function: the client uses the queuing number of getting machine 8 to carry out business queuing and obtain queue number, and LED display 2 shows queueing message in real time, and the business hall contact staff calls out the numbers through the device 3 of calling out the numbers.
3, service evaluation function: estimate through 7 couples of business hall contact staff's of evaluator service level when client's transacting business finishes, evaluation information is sent to customer service unified platform server 11, and typing Customer Service Information storehouse server 12.
4, information exhibition service function: LCD display 4 is through lantern slide mode real-time exhibition each item business information and propaganda tax knowledge, and all information sources come from customer service unified platform server 11.
The business hall staff can be provided with and manage each item customer service functions through office terminal 10 managing customers service unified platform server 11.
Native system also comprises statistic analysis server 13; Statistic analysis server obtains the service evaluation data on the Customer Service Information storehouse server 12 of one or more taxes business hall through tax private network; And being stored in statistical data analysis storehouse server 14, managerial personnel can gather through the service evaluation data of 13 pairs of tax business halls of statistic analysis server and analyze.
The beneficial effect of the utility model is:
1, the utility model adopts unified Technical Architecture to realize comprising the multiple customer service functions of self-service query, Zero queuing, service evaluation and information exhibition, has saved the hardware input of building tax business hall.
2, the utility model support is carried out unified monitoring and statistical study to the service quality of a plurality of taxes business hall, has improved the quality and the efficient of tax customer service.
Description of drawings
Fig. 1 is the structural representation of first kind of embodiment of the utility model;
Fig. 2 is first kind of embodiment of the utility model and the synoptic diagram that is connected of tax administration infosystem;
Fig. 3 is the structural representation of second kind of embodiment of the utility model.
Embodiment
Below in conjunction with embodiment and Figure of description the utility model is described in further detail.
Embodiment 1
A kind of customer service unified platform that is used for tax business hall as depicted in figs. 1 and 2 comprises voice broadcast service loudspeaker 1, LED display 2, the device 3 of calling out the numbers, LCD display 4, self-inquiry terminal 5, communication controller 6, evaluator 7, the queuing number of getting machine 8, window terminal 9, office terminal 10, customer service unified platform server 11, Customer Service Information storehouse server 12, statistic analysis server 13 and statistical data analysis storehouse server 14; Voice broadcast service loudspeaker 1 link to each other with the queuing number of getting machine 8 through tone frequency channel wire; LED display 2 links to each other with communication controller 6 through twisted-pair feeder with the device 3 of calling out the numbers; Communication controller 6 links to each other with the queuing number of getting machine 8 through serial ports; LCD display 4 links to each other with customer service unified platform server 11 through video line; Evaluator 7 links to each other with window terminal 9 through the USB line; Self-inquiry terminal 5, the queuing number of getting machine 8, window terminal 9, office terminal 10 link to each other with customer service unified platform server 11 through LAN with Customer Service Information storehouse server 12, and Customer Service Information storehouse server 12 links to each other with statistic analysis server 13 through tax private network, and statistic analysis server 13 links to each other with statistical data analysis storehouse server 14 through LAN.
Said communication controller 6 can connect the LED display 2 more than two through twisted-pair feeder.
Said communication controller 6 can connect the device 3 of calling out the numbers more than two through twisted-pair feeder.
Said customer service unified platform server 11 links to each other with the tax administration infosystem on backstage through tax private network.
Said customer service unified platform server 11 can connect the window terminal 9 more than two through LAN.
Said customer service unified platform server 11 can connect the LCD display 4 more than two through the video shunt.
Said customer service unified platform server 11 can connect the self-inquiry terminal 5 more than two through LAN.
Said customer service unified platform server 11 can connect the office terminal 10 more than two through LAN.
Said statistic analysis server 13 can connect the Customer Service Information storehouse server 12 of a plurality of taxes business hall through tax private network.
Native system provides four kinds of customer service functions:
1, self-service query function: the client can be through self-inquiry terminal 5 inquiry tax professional knowledges, tax service item and client's tax information.All information that self-inquiry terminal 5 is shown come from customer service unified platform server 11.
2, Zero queuing function: the client uses the queuing number of getting machine 8 to carry out business queuing and obtain queue number, and LED display 2 shows queueing message in real time, and the business hall contact staff calls out the numbers through the device 3 of calling out the numbers.
3, service evaluation function: estimate through 7 couples of business hall contact staff's of evaluator service level when client's transacting business finishes, evaluation information is sent to customer service unified platform server 11, and typing Customer Service Information storehouse server 12.
4, information exhibition service function: LCD display 4 is through lantern slide mode real-time exhibition each item business information and propaganda tax knowledge, and all information sources come from customer service unified platform server 11.
The business hall staff can be provided with and manage each item customer service functions through office terminal 10 managing customers service unified platform server 11.
Native system also comprises statistic analysis server 13; Statistic analysis server obtains the service evaluation data on the Customer Service Information storehouse server 12 of one or more taxes business hall through tax private network; And being stored in statistical data analysis storehouse server 14, managerial personnel can gather through the service evaluation data of 13 pairs of tax business halls of statistic analysis server and analyze.
Present embodiment except that following characteristics other structures with embodiment 1: said statistic analysis server 13 obtains the service evaluation data on the Customer Service Information storehouse server 12 of business hall A, business hall B and three tax business halls of business hall C through tax private network; And being stored in statistical data analysis storehouse server 14, managerial personnel can gather the service evaluation data of these three tax business halls and analyze through statistic analysis server 13.
The foregoing description is the utility model preferred implementation; But the embodiment of the utility model is not restricted to the described embodiments; Other any do not deviate from change, the modification done under spirit and the principle of the utility model, substitutes, combination, simplify; All should be the substitute mode of equivalence, be included within the protection domain of the utility model.
Claims (8)
1. be used for the customer service unified platform of tax business hall, it is characterized in that: comprise voice broadcast service loudspeaker (1), LED display (2), the device of calling out the numbers (3), LCD display (4), self-inquiry terminal (5), communication controller (6), evaluator (7), the queuing number of getting machine (8), window terminal (9), office terminal (10), customer service unified platform server (11), Customer Service Information storehouse server (12), statistic analysis server (13) and statistical data analysis storehouse server (14); Voice broadcast service loudspeaker (1) link to each other with the queuing number of getting machine (8) through tone frequency channel wire; LED display (2) links to each other with communication controller (6) through twisted-pair feeder with the device of calling out the numbers (3); Communication controller (6) links to each other with the queuing number of getting machine (8) through serial ports; LCD display (4) links to each other with customer service unified platform server (11) through video line; Evaluator (7) links to each other with window terminal (9) through the USB line; Self-inquiry terminal (5), the queuing number of getting machine (8), window terminal (9), office terminal (10) link to each other with customer service unified platform server (11) through LAN with Customer Service Information storehouse server (12); Customer Service Information storehouse server (12) links to each other with statistic analysis server (13) through tax private network, and statistic analysis server (13) links to each other with statistical data analysis storehouse server (14) through LAN.
2. the customer service unified platform that is used for tax business hall according to claim 1 is characterized in that: said communication controller (6) can connect the LED display (2) more than two through twisted-pair feeder.
3. the customer service unified platform that is used for tax business hall according to claim 1 is characterized in that: said communication controller (6) can connect the device of calling out the numbers (3) more than two through twisted-pair feeder.
4. the customer service unified platform that is used for tax business hall according to claim 1 is characterized in that: said customer service unified platform server (11) links to each other with the tax administration infosystem on backstage through tax private network.
5. the customer service unified platform that is used for tax business hall according to claim 1 is characterized in that: said customer service unified platform server (11) can connect the window terminal (9) more than two through LAN.
6. the customer service unified platform that is used for tax business hall according to claim 1 is characterized in that: said customer service unified platform server (11) can connect the LCD display (4) more than two through the video shunt.
7. the customer service unified platform that is used for tax business hall according to claim 1 is characterized in that: said customer service unified platform server (11) can connect the self-inquiry terminal (5) more than two through LAN.
8. the customer service unified platform that is used for tax business hall according to claim 1 is characterized in that: said customer service unified platform server (11) can connect the office terminal (10) more than two through LAN.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011202895094U CN202217321U (en) | 2011-08-11 | 2011-08-11 | Customer service unified platform for tax administration business hall |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011202895094U CN202217321U (en) | 2011-08-11 | 2011-08-11 | Customer service unified platform for tax administration business hall |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN202217321U true CN202217321U (en) | 2012-05-09 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2011202895094U Expired - Fee Related CN202217321U (en) | 2011-08-11 | 2011-08-11 | Customer service unified platform for tax administration business hall |
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| Country | Link |
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| CN (1) | CN202217321U (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106056732A (en) * | 2016-08-09 | 2016-10-26 | 浪潮软件集团有限公司 | Queuing and calling implementation method based on wireless transmission and network transmission |
| CN106228667A (en) * | 2016-07-15 | 2016-12-14 | 浪潮软件集团有限公司 | Hardware number calling system for state and place tax combined office |
| CN106251485A (en) * | 2016-07-24 | 2016-12-21 | 杭州易雅通科技有限公司 | A kind of Possum system for unified management |
| WO2021169560A1 (en) * | 2020-02-25 | 2021-09-02 | 京东方科技集团股份有限公司 | Intelligent website management system |
-
2011
- 2011-08-11 CN CN2011202895094U patent/CN202217321U/en not_active Expired - Fee Related
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106228667A (en) * | 2016-07-15 | 2016-12-14 | 浪潮软件集团有限公司 | Hardware number calling system for state and place tax combined office |
| CN106251485A (en) * | 2016-07-24 | 2016-12-21 | 杭州易雅通科技有限公司 | A kind of Possum system for unified management |
| CN106251485B (en) * | 2016-07-24 | 2018-12-18 | 杭州易雅通科技有限公司 | A kind of self-service device system for unified management |
| CN106056732A (en) * | 2016-08-09 | 2016-10-26 | 浪潮软件集团有限公司 | Queuing and calling implementation method based on wireless transmission and network transmission |
| WO2021169560A1 (en) * | 2020-02-25 | 2021-09-02 | 京东方科技集团股份有限公司 | Intelligent website management system |
| US11777784B2 (en) | 2020-02-25 | 2023-10-03 | Boe Technology Group Co., Ltd. | Intelligent network management system |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| C17 | Cessation of patent right | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20120509 Termination date: 20120811 |