CN201689139U - Automatic fault diagnosis feedback and processing system - Google Patents

Abstract

The utility model provides an automatic fault diagnosis feedback and processing system, which comprises a diagnosis feedback unit and an information collection processing unit. The fault diagnosis feedback unit comprises a fault diagnosis circuit, an equipment running state detecting circuit and a first communication module which are respectively connected with a microprocessor. The information collection processing unit comprises a second communication module in signal connection with the first communication module, and the second communication module, a database module and a display output module are respectively connected with a computer. The diagnosis feedback unit disposed on an electrical device detects and analyzes fault and running state of the electrical device, transmits information to the information collection processing unit of a device supplier through a remote network, and automatically transmits fault information to the device supplier in discovering problems of the device, the device supplier can timely contact with a device user after receiving the feedback information of the electrical appliance and confers with the device user for home maintenance and processing, and thereby the automatic fault diagnosis feedback and processing system brings convenience for equipment suppliers to timely know and process faults.

Description

A kind of automatic trouble diagnosis feedback and disposal system

Technical field

The utility model relates to electric equipment checkout equipment technical field, particularly a kind of automatic trouble diagnosis feedback and disposal system.

Background technology

Various electric equipments are applied in daily life, the work widely, these equipment mostly do not have fault diagnosis or checkout equipment, even the equipment that has has diagnosis or checkout equipment, the user can not carry out correct identification according to the prompting of equipment and judge, let alone safeguard, nor can allow equipment vendor know the situation of this fault or running status timely, cause safeguarding that processing is untimely.

The utility model content

The utility model provides a kind of automatic trouble diagnosis feedback and the disposal system that can carry out the remote auto diagnosis to electric equipment.

To achieve these goals, the utility model provides following technical scheme:

A kind of automatic trouble diagnosis feedback and disposal system, it comprises: be installed in diagnosis feedback unit and information gathering processing unit on the electric equipment, described fault diagnosis feedback unit comprises: fault diagnosis circuit, equipment running status testing circuit, microprocessor and first communication module, and described fault diagnosis circuit, equipment running status testing circuit and first communication module are connected described microprocessor respectively;

Described information gathering processing unit comprises: second communication module, database module, computing machine and demonstration output module, described second communication module is connected with described first communication module signal, and described second communication module, database module and demonstration output module are connected described computing machine respectively.

Wherein, preferred, described fault diagnosis feedback unit also comprises the battery electric quantity alarm module, and described battery electric quantity alarm module connects described microprocessor.

By implementing above technical scheme, the utility model provides a kind of automatic trouble diagnosis with feedback and disposal system, the fault of electric equipment and running status are detected and diagnose by being arranged on diagnosis feedback unit on the electric equipment, and be sent to the information gathering processing unit of equipment vendor by telecommunication network, when discovering device is in-problem, send failure message automatically to equipment vendor, equipment vendor in time gets in touch the home appliance end user after receiving the home appliance feedback information, and consults on-site maintenance and handle.Being convenient to equipment vendor understands and handling failure timely.

Description of drawings

Automatic trouble diagnosis feedback and disposal system structure principle chart that Fig. 1 provides for the utility model.

Embodiment

In order better to understand the technical solution of the utility model, describe the embodiment that the utility model provides in detail below in conjunction with accompanying drawing.

The utility model provides a kind of automatic trouble diagnosis feedback and disposal system, as shown in Figure 1, this system comprises: be installed in diagnosis feedback unit 110 and information gathering processing unit 120 on the electric equipment, described diagnosis feedback unit 110 can be fault detection board, this fault detection board is installed on the electric equipment, each groundwork position that is used for the cycle detection home appliance, described fault diagnosis feedback unit 110 comprises: fault diagnosis circuit 111, equipment running status testing circuit 112, microprocessor 113 and first communication module 115, described fault diagnosis circuit 111, equipment running status testing circuit 112 is connected described microprocessor respectively with first communication module 115; Described fault diagnosis circuit 111 is used for the diagnosing malfunction to equipment, and diagnostic result sent to microprocessor 113, equipment running status testing circuit 112 is used for equipment running status is detected, so that find the running status of electric equipment, and the information of running status is sent to microprocessor 113.Described microprocessor 113 receives the information that fault diagnosis circuits 111, equipment running status testing circuit 112 send, and sends to first communication module 115 after described information handled.The concrete course of work:

Be installed in the starting state of the fault detection board checkout equipment when the equipment entry into service on the home appliance; whether judgment device can end normal work, if equipment work is more than normal or appliance boot failure then start that fault diagnosis circuit comprehensively detects home appliance and send different failure codes and device code to equipment manufacturers according to the difference of equipment failure.When electric equipment start normal and enter normal work stage then fault detection board change regularly (per hour or detected once in a plurality of hours) checkout equipment duty into, as then repeat above-mentioned diagnosis and regeneration processes when finding in the electric equipment operation process to occur improper situation, when electric equipment shuts down, also start regularly detecting pattern (every day or several days are detected once) and break down as detection and also repeat above-mentioned diagnosis and regeneration processes.

Described information gathering processing unit 120 comprises: second communication module 121, database module 122, computing machine 123 and demonstration output module 124, described second communication module 121 is connected with described first communication module 115 signals, and described second communication module 121, database module 122 and demonstration output module 124 are connected described computing machine 123 respectively.This second communication module 121 receives the information that first communication module sends, and this information sent to computing machine 123, this computing machine 123 is transferred in the database module 122 in advance canned data according to described information and is determined information such as this location of fault, name in an account book, device numbering, model, failure cause.Handle accordingly according to the information of determining then.These information gathering processing unit 120 concrete courses of work: circulation receives failure code and the device code of being beamed back by the fault detection board that is installed on the home appliance in operational process, and corresponding failure code is converted to fault details, is the corresponding apparatus code conversion corresponding apparatus, automatically the device sales information of Query Database then, and final result is presented at above the computer by corresponding personnel handles, and arrange the technician to carry corresponding maintenance of equipment and change accessory and go to the subscriber household maintenance.

Described fault diagnosis feedback unit 110 also comprises battery electric quantity alarm module 114, and described battery electric quantity alarm module 114 connects described microprocessor 113.Described battery electric quantity alarm module 114 is used to detect the electric weight of microprocessor 113, and reports to the police, so that correctly grasp the electric weight of microprocessor 113.

More than a kind of automatic trouble diagnosis feedback and disposal system that the utility model embodiment is provided be described in detail, for one of ordinary skill in the art, thought according to the utility model embodiment, part in specific embodiments and applications all can change, in sum, this description should not be construed as restriction of the present utility model.

Claims (2)

1. automatic trouble diagnosis feedback and disposal system, it is characterized in that, comprise: be installed in diagnosis feedback unit and information gathering processing unit on the electric equipment, described fault diagnosis feedback unit comprises: fault diagnosis circuit, equipment running status testing circuit, microprocessor and first communication module, and described fault diagnosis circuit, equipment running status testing circuit and first communication module are connected described microprocessor respectively;

Described information gathering processing unit comprises: second communication module, database module, computing machine and demonstration output module, described second communication module is connected with described first communication module signal, and described second communication module, database module and demonstration output module are connected described computing machine respectively.

2. automatic trouble diagnosis feedback and disposal system according to claim 1 is characterized in that described fault diagnosis feedback unit also comprises the battery electric quantity alarm module, and described battery electric quantity alarm module connects described microprocessor.

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