CN201571155U - Multimedia video system - Google Patents
Multimedia video system Download PDFInfo
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- CN201571155U CN201571155U CN2009202115625U CN200920211562U CN201571155U CN 201571155 U CN201571155 U CN 201571155U CN 2009202115625 U CN2009202115625 U CN 2009202115625U CN 200920211562 U CN200920211562 U CN 200920211562U CN 201571155 U CN201571155 U CN 201571155U
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Abstract
A multimedia video system achieves reasonable and optimal distribution of equipment and seat resources as follows: a multimedia access mode comprising Internet video, Internet voice, etc. enters an unitary video multimedia routing dispatching service system through an access point, then various multimedia service requests are sent to idle multimedia seats through predetermined routing strategies, and finally the seats provide high performance transaction interactive service for financial customers via various media modes.
Description
Technical field
The utility model relates to a kind of multimedia video system, can be applicable to the customer service call center, especially financial industry multimedia customer service call center.
Background technology
As shown in Figure 1, system of existing multimedia client service center generally is made of three parts, i.e. user side multimedia access subsystem, routing scheduling system and seat end multimedia service subsystem.
As shown in Figure 2, existing system mostly is multimedia and disperses to insert processing mode (how not comprising the Video service function), each medium channel all adopts relatively independent medium to insert, route and seat response path, and many onrelevants between each medium channel, in the Internet video mode is example, client is except that the necessary video equipment of configuration, may also need to install required video plug-in unit and relevant parameters (how realizing with Client/Server (client/server) pattern) is set, be communicated with by the final and available video technical ability seat end of video dispatching server that is connected to appointment.Existing system comes from technological frame, lacks effective channel resource and integrates, and the independence of multimedia channel makes multimedia video use the scattered not manageability that becomes.From the occupation mode of client, ease for use is poor, and various plug-in units and configuration parameter need to be installed, for the client of financial industry uses the multimedia video technique service to be provided with obstacle.
The utility model content
A kind of multimedia video system that the utility model provides has solved the difficult problem in the background technology, provides multimedia video unified scheduling, is fit to the brand-new multimedia video technique application scheme in customer service calls center.
In order to achieve the above object, the utility model provides a kind of multimedia video system, comprises respectively the multimedia of access network and unifies routing scheduling module 3, client network application module 2, seat end network application module 4;
This multimedia video system also comprises the network agent module 1 and the video stream media processing module 5 of access network;
The client sends to network agent module 1 by the Internet with service request, network agent module 1 is transmitted to client network application module 2 with service request, client network application module 2 is by RMI (RMI Remote Method Invocation) far call technology, the main information that the client is landed passes to multimedia and unifies routing scheduling module 3, multimedia is unified routing scheduling module 3 and is obtained idle seat and be client and seat distribution room according to routing policy, the client finally is connected to multimedia by the long ways of connecting of HTTP (HTML (Hypertext Markup Language)) and unifies routing scheduling module 3, unifies the multimedia seat of routing scheduling module 3 and carries out multimedia video service one to one with the same multimedia that is connected.
Described network agent module 1 is mainly used in to the client provides HTTP and serves, be the HTML page or leaf of customer in response end request and client's HTTP request be transmitted to client network application module 2 and multimedia is unified routing scheduling module 3, client unify by multimedia routing scheduling module 3 obtained with the mutual room number of multimedia seat after, multimedia is unified routing scheduling module 3 and is promptly adopted and keep the long ways of connecting of HTTP, constantly interactive information is sent to client and seat end;
Described client network application module 2 is mainly used in the reception client and responds by the dynamic requests of network agent module 1 forwarding and to corresponding request information, client network application module 2 use RMI technology are sent to multimedia with the client logon information and unify routing scheduling module 3, unify routing scheduling module 3 for multimedia and adopt different routing policies and distribute mutual room to carry out the data support;
Described multimedia is unified the user profile that routing scheduling module 3 is mainly used in to be provided according to client network application module 2, adopts different routing policies to finish client and the distribution in the mutual room of seat end and the distribution of interaction data;
The mutual room of client and seat end can make traditional network C hat, modes such as instant messaging, it also can be the video voice mode, if adopt the video voice mode, then multimedia unify routing scheduling module 3 will for client and seat end to video stream media processing module application Video service rooms 5, set up point-to-point video interactive service by video stream media processing module 5 for client and seat end;
Described seat end network application module 4 is mainly used in to the seat end dynamic HTTP service request is provided, the seat logon information is sent to multimedia unify routing scheduling module 3, for routing policy provides the seat information data, when the seat end land finish after, the seat end will adopt the Applet technology, and (Applet is the program based on HTML that adopts Java language to create, browser temporarily downloads to it on hard disk of user, and when the Web page or leaf is opened at local runtime) with service end set up Socket communication (Socket communication, Socket is also referred to as " socket " usually, be used to describe IP address and port, it is the handle of a communication chain, application program usually by " socket " to the network request of sending or reply network requests), real-time reception and sending position end state information and interactive information;
Described video stream media processing module 5 is mainly used in the video voice service request of handling client and the foundation of seat end, and set up point-to-point connection for it, video stream media processing module 5 is receiving after multimedia unifies client that routing scheduling module 3 sends and seat and look closely frequently voice service request, according to solicited message for both sides set up point-to-point video speech data path, and provide on this basis such as Online Video training, featured functions such as blank.
The utility model will comprise the multimedia access way of Internet video, voice-over-net etc., go into a little to enter into unified video multimedia routing scheduling service system by one, by predefined routing policy various multimedia service requests are distributed to idle multimedia seat, seat provides service interaction service efficiently by multiple media mode for financial client, thereby reaches equipment and the seat reasonable resources is distributed rationally.
Description of drawings
Fig. 1 is the structure chart of system of existing multimedia client service center in the background technology;
Fig. 2 is the schematic diagram of the access way of system of existing multimedia client service center in the background technology;
Fig. 3 is the structural representation of the multimedia video system that provides of the utility model.
Embodiment
Following according to Fig. 3, specify preferred embodiment of the present utility model:
As shown in Figure 3, the utility model provides a kind of multimedia video system, comprises the multimedia that connects the network switch respectively and unifies routing scheduling module 3, client network application module 2, seat end network application module 4;
This multimedia video system also comprises network agent module 1 and the video stream media processing module 5 that connects the network switch respectively;
The client sends to network agent module 1 by the Internet with service request, network agent module 1 is transmitted to client network application module 2 with service request, client network application module 2 is by RMI (RMI Remote Method Invocation) far call technology, the main information that the client is landed passes to multimedia and unifies routing scheduling module 3, multimedia is unified routing scheduling module 3 and is obtained idle seat and be client and seat distribution room according to routing policy, the client finally is connected to multimedia by the long ways of connecting of HTTP and unifies routing scheduling module 3, unifies the multimedia seat of routing scheduling module 3 and carries out multimedia video service one to one with the same multimedia that is connected.
Described network agent module 1 is mainly used in to the client provides HTTP and serves, be the HTML page or leaf of customer in response end request and client's HTTP request be transmitted to client network application module 2 and multimedia is unified routing scheduling module 3, client unify by multimedia routing scheduling module 3 obtained with the mutual room number of multimedia seat after, multimedia is unified routing scheduling module 3 and is promptly adopted and keep the long ways of connecting of HTTP, constantly interactive information is sent to client and seat end;
Described client network application module 2 is mainly used in the reception client and responds by the dynamic requests of network agent module 1 forwarding and to corresponding request information, client network application module 2 use RMI technology are sent to multimedia with the client logon information and unify routing scheduling module 3, unify routing scheduling module 3 for multimedia and adopt different routing policies and distribute mutual room to carry out the data support;
Described multimedia is unified the user profile that routing scheduling module 3 is mainly used in to be provided according to client network application module 2, adopts different routing policies to finish client and the distribution in the mutual room of seat end and the distribution of interaction data;
The mutual room of client and seat end can make traditional network C hat, modes such as instant messaging, it also can be the video voice mode, if adopt the video voice mode, then multimedia unify routing scheduling module 3 will for client and seat end to video stream media processing module application Video service rooms 5, set up point-to-point video interactive service by video stream media processing module 5 for client and seat end;
Described seat end network application module 4 is mainly used in to the seat end dynamic HTTP service request is provided, the seat logon information is sent to multimedia unify routing scheduling module 3, for routing policy provides the seat information data, when the seat end land finish after, the seat end will adopt Applet technology and service end to set up the Socket communication, real-time reception and sending position end state information and interactive information;
Described video stream media processing module 5 is mainly used in the video voice service request of handling client and the foundation of seat end, and set up point-to-point connection for it, video stream media processing module 5 is receiving after multimedia unifies client that routing scheduling module 3 sends and seat and look closely frequently voice service request, according to solicited message for both sides set up point-to-point video speech data path, and provide on this basis such as Online Video training, featured functions such as blank.
Although content of the present utility model has been done detailed introduction by above preferred embodiment, will be appreciated that above-mentioned description should not be considered to restriction of the present utility model.After those skilled in the art have read foregoing, for multiple modification of the present utility model with to substitute all will be conspicuous.Therefore, protection range of the present utility model should be limited to the appended claims.
Claims (3)
1. a multimedia video system is characterized in that, this system comprises respectively the multimedia of access network and unifies routing scheduling module (3), client network application module (2), seat end network application module (4);
This multimedia video system also comprises the network agent module (1) and the video stream media processing module (5) of access network respectively;
Described network agent module (1) provides HTTP service for the client, i.e. the HTML page or leaf of customer in response end request and client's HTTP request is transmitted to client network application module (2) and multimedia is unified routing scheduling module (3);
Described client network application module (2) receives the dynamic requests of client and corresponding request information is responded, client network application module (2) is sent to multimedia with the client logon information and unifies routing scheduling module (3), unifies routing scheduling module (3) for multimedia and adopts different routing policies and distribute mutual room to carry out the data support;
Described multimedia is unified routing scheduling module (3) according to the user profile that client network application module (2) provides, and adopts different routing policies to finish client and the distribution in the mutual room of seat end and the distribution of interaction data;
Described seat end network application module (4) provides dynamic service request for the seat end, the seat logon information is sent to multimedia unify routing scheduling module (3), for routing policy provides the seat information data, when the seat end land finish after, the seat end will be set up communication with service end, real-time reception and sending position end state information and interactive information;
Described video stream media processing module (5) is handled the video voice service request of client and the foundation of seat end, and set up point-to-point connection for it, video stream media processing module (5) is receiving after multimedia unifies client that routing scheduling module (3) sends and seat and look closely frequently voice service request, according to solicited message for both sides set up point-to-point video speech data path, and online video training is provided on this basis, or white boarding.
2. multimedia video interactive as claimed in claim 1 system is characterized in that, the mutual room of described client and seat end uses traditional instant messaging mode, perhaps video voice mode.
3. multimedia video interactive as claimed in claim 1 system, it is characterized in that described multimedia is unified routing scheduling module (3), client network application module (2), seat end network application module (4), network agent module (1) and video stream media processing module (5) access network switch.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009202115625U CN201571155U (en) | 2009-10-30 | 2009-10-30 | Multimedia video system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009202115625U CN201571155U (en) | 2009-10-30 | 2009-10-30 | Multimedia video system |
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| CN201571155U true CN201571155U (en) | 2010-09-01 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN2009202115625U Expired - Fee Related CN201571155U (en) | 2009-10-30 | 2009-10-30 | Multimedia video system |
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| CN (1) | CN201571155U (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103023913A (en) * | 2012-12-26 | 2013-04-03 | 腾讯科技（深圳）有限公司 | Voice communication establishment method, device and system |
| CN110233945A (en) * | 2019-06-03 | 2019-09-13 | 中国工商银行股份有限公司 | Manual service request processing method and device based on internet audio and video technology |
-
2009
- 2009-10-30 CN CN2009202115625U patent/CN201571155U/en not_active Expired - Fee Related
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103023913A (en) * | 2012-12-26 | 2013-04-03 | 腾讯科技（深圳）有限公司 | Voice communication establishment method, device and system |
| WO2014101652A1 (en) * | 2012-12-26 | 2014-07-03 | Tencent Technology (Shenzhen) Company Limited | Method, apparatus, and system for establishing voice communication |
| CN103023913B (en) * | 2012-12-26 | 2016-02-17 | 腾讯科技（深圳）有限公司 | A kind of method for building up of voice communication, device and system |
| US9332039B2 (en) | 2012-12-26 | 2016-05-03 | Tencent Technology (Shenzhen) Company Limited | Method, apparatus, and system for establishing voice communication |
| CN110233945A (en) * | 2019-06-03 | 2019-09-13 | 中国工商银行股份有限公司 | Manual service request processing method and device based on internet audio and video technology |
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Legal Events
| Date | Code | Title | Description |
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| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| C17 | Cessation of patent right | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20100901 Termination date: 20131030 |