CN201556232U - Air-conditioner sale, storage, transport, installation and after-sale management terminal and system - Google Patents
Air-conditioner sale, storage, transport, installation and after-sale management terminal and system Download PDFInfo
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- CN201556232U CN201556232U CN2009202369532U CN200920236953U CN201556232U CN 201556232 U CN201556232 U CN 201556232U CN 2009202369532 U CN2009202369532 U CN 2009202369532U CN 200920236953 U CN200920236953 U CN 200920236953U CN 201556232 U CN201556232 U CN 201556232U
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Abstract
The utility model relates to an air-conditioner sale, storage, transport, installation and after-sale management terminal, which comprises a main control module, a barcode/electronic tag reading module, a press key module, a display module, a communication module and a power module. The main control module controls work of the other modules and performs signal processing, the barcode/electronic tag reading module is connected with the main control module, reads barcode/electronic tag information on air-conditioners and packages thereof and inputs the barcode/electronic tag information to the main control module, the press key module is connected with the main control module and used for inputting relative information and operation commands of sale, installation and after-sale links of the air-conditioners, the display module displays information inputted by the press key module and information downloaded via the communication module, the communication module is controlled by the main control module to upload information to a communication network or download information of the communication network to the main control module, and the power module provides required power for the whole management terminal. The utility model further provides a management system. The management terminal can be respectively arranged at sale, storage, transport (including a distribution process), installation and after-sale service terminals, thereby monitoring links of the air-conditioners leaving from factories timely, accurately and reliably.
Description
Technical field
The utility model relates to electronic information, communication network areas, is specifically related at office terminal and the management system of air conditioner in sale, storage, transportation, installation and after sale service link.
Background technology
At present, the sale of air conditioner, storage, transportation, installation and after sale service flow process are roughly as follows: after the client had chosen air-conditioning, information such as the type that the unit of selling chooses the client, set-up time, customer address, telephone number were filled up on the issue voucher; Deliver goods is arranged according to client's issue voucher in the warehouse, and installation personnel carries out air-conditioning and installs according to job order to the customers' place, and collection client's air-conditioning information (bar code), record customer information install the client signature affirmation on the document is being installed to installing on the document; Installation personnel will be installed document and take back and be entered in the computing machine, personnel carry out corresponding after sale service according to the customer information that is entered in the computing machine after sale, the after sale service personnel fill in corresponding document after the curstomer`s site service is finished, afterwards with coherence data again in the input computer.
As from the foregoing, sale, storage, transportation, installation and the after sale service flow process of existing air conditioner is in the link of sale, delivery, deliver goods, installation, after sale service, and the collection of information, transmission are all finished by paper; Make the warehouse air-conditioning go out and to understand after warehouse situation must wait every day and makes an inventory that the air-conditioning that can not grasp the warehouse at any time is dynamic; And, can't adopt computer system to form concentrated deliver goods, cause that logistic efficiency is low, transportation cost is high because delivery receipt is the paper form, causes human error easily; The build-in services personnel adopt the job order of papery, can't adopt computer system to form and install concentratedly, and whether the build-in services personnel arrive the given client place on time and when finish the work and wait the information manager in time to understand, and all information are all shared.The air-conditioning product is semi-manufacture, and the quality of production of air-conditioning has obtained good guarantee in factory, but install, after sale service this part, also can't control effectively and ensure now.
Increasingly competitive along with air-conditioning market, if sale, storage, transportation, installation and after sale service level can get a promotion, information can realize sharing and transmitting by the modern communication network, will improve competitiveness of product greatly.
The utility model content
The purpose of this utility model provides a kind of air conditioner and sells, stores in a warehouse, transports, installs and after sale office terminal and management system, can realize the electronization and the network management of air conditioner sale, storage, transportation, installation and after sale service link relevant information.
Above-mentioned purpose is realized by following technical scheme:
A kind of air conditioner is sold, stores in a warehouse, transports, is installed or office terminal after sale, it is characterized in that this terminal comprises:
Main control module is controlled the work of following module and is carried out signal Processing;
Bar code/electronic tag read module is connected with main control module, reads the bar code/electronic labeling information on air conditioner or its packing and inputs to main control module;
Key-press module is connected with main control module, is used to import air conditioner and sells, installs or the relevant information and the operational order of link after sale;
Display module, the information of display button module input and the information that passes down through communication module;
Communication module is subjected to master control module controls to upload information and reaches main control module to communication network or the information with communication network;
Power module is for whole office terminal provides required power supply.
Described communication module comprises wireless communication module and wire communication module.
Described wireless communication module comprises at least a in GPRS communication module, GSM communication module, CDMA communication module, the 3G communication module.
Described wire communication module comprises at least a in RS232 module, RS485 module, USB module, the ethernet module.
Described air conditioner is sold, storage, transportation, install or office terminal after sale also comprises the GPS locating module, is connected with main control module, is used to realize the location tracking to the office terminal.
A kind of management system based on above-mentioned office terminal is characterized in that, comprising:
Air conditioner is sold, storage, transportation, install or office terminal after sale, with sell, storage, transportation, install or after sale link the relevant information electronization and be sent to supervisory computer;
Supervisory computer will be passed to air conditioner sale, storage, transportation, installation or office terminal after sale under the indication information;
Communication network is used to realize the two-way communication between described office terminal and the supervisory computer.
Described supervisory computer comprises sales end computing machine, warehouse end computing machine, management centre computer, and networking each other after sale.
The utility model effect is: can be equipped with described office terminal respectively at sale, storage, transportation (comprising delivery process), installation and after sale service end, the mode electronization of utilizing the office terminal relevant information utilization scanning or the button of this link can be imported, and then can utilize communication module to be uploaded to supervisory computer through communication network, supervisory computer just can in time be understood situations such as sales situation, inventories, dispensing installation situation and after sale service thus, thereby helps making as early as possible resource adjustment and further work arrangement etc.Generally speaking, the utility model can be realized, reliably supervision timely, accurate to each link of the air conditioner that dispatches from the factory.
Description of drawings
The outside drawing of the end device that Fig. 1 provides for the utility model;
Fig. 2 constitutes block diagram for the module of the end device that the utility model provides;
The formation block diagram of the management system that Fig. 3 provides for the utility model.
Embodiment
Embodiment one
Figure 1 shows that the office terminal that present embodiment provides, this office terminal is in order to be equipped with the sales section of giving air conditioner, the staff who stores in a warehouse link, transit link, fixing link, after sale service link, gather the relevant information and the electronization of sales section, storage, transportation, installation, after sale service link, described relevant information is meant the information (as type designation, bar code/electronic labeling information, air conditioner quantity etc.) of air conditioner itself and corresponding client's information (as name, address, phone etc.).
As shown in Figure 2, described end device comprises: main control module, bar code/electronic tag read module, key-press module, display module, communication module, GPS locating module and power module.Wherein, the work of the following module of master control module controls and carry out signal Processing; Bar code/electronic tag read module is used to read the bar code/electronic labeling information on air conditioner or its packing and input to main control module; Key-press module is connected with main control module, is used to import that air conditioner is sold, storage, transportation, installs or the relevant information and the operational order of link after sale; Display module is used for the information of display button module input and the information that passes down through communication module; Communication module is subjected to master control module controls to upload information and reaches main control module to communication network or the information with communication network; The GPS locating module is connected with main control module, is used to realize the location of office terminal is followed the tracks of; Power module provides required power supply for whole office terminal.
Particularly, described communication module comprises wireless communication module and wire communication module.Described wireless communication module can be selected in GPRS communication module, GSM communication module, CDMA communication module, the 3G communication module one or more for use.Described wire communication module can be selected one or more in RS232 module, RS485 module, USB module, the ethernet module for use.
In addition, described bar code/electronic tag read module adopts bar code photoelectricity/RFID (abbreviation of Radio FrequencyIdentification, i.e. radio-frequency (RF) identification) electronic tag complex technique.Power module can be based on the power supply mode of accumulator or dry cell, does not also get rid of the mode of powering after the rectification of alternating current transformation that adopts certainly.
Embodiment two
In conjunction with shown in Figure 3, present embodiment provides a kind of management system based on above-mentioned office terminal, comprising: some above-mentioned office terminals, supervisory computer and communication network.Embodiment one is arranged as can be known, the office terminal can with sell, storage, transportation, install or after sale link the relevant information electronization and be sent to supervisory computer; Supervisory computer is passed to the office terminal with under the indication information; Communication network is used to realize the two-way communication between described office terminal and the supervisory computer.
Accordingly, described communication communication network comprises wireless communication networks and wire communication network.Described wireless communication networks can be selected one or more in GPRS network, GSM network, cdma network, the 3G communication network for use.Described wire communication network can be selected one or more in RS232 interface and connection, RS485 interface and connection, USB interface and connection, Ethernet interface and the connection for use.
Described supervisory computer comprises sales end computing machine, warehouse end computing machine, management centre computer, and networking each other after sale.
Use of the present utility model and effect are exemplified below:
At sales section, utilize the office terminal that customer information and required air-conditioning information are sent to warehouse, transportation, installation, after sale service and factory in real time, realize air-conditioning sale real-time dynamic monitoring, be convenient to factory and in time organize production;
In the storage link, supervisory computer can be realized the Real-time and Dynamic allotment of articles from the storeroom, feeds back articles from the storeroom information in real time to links such as factory, sale, deliver goods, installation, after sale services;
In the deliver goods link, supervisory computer can form unified centrally managed distribution information, improving logistic efficiency, to reduce transportation cost, and in real time track and localization is carried out in the position of delivery person and vehicle, in time understands personnel's goods dynamic in transportation;
At fixing link, managerial personnel grasp actual geographic position, the installation progress of installation personnel in real time by mobile communcations system, computing machine, network and corresponding computer software, according to installation personnel in the customers' place on-the-spot in real time feedback in time understand client and air-conditioning information; According to actual conditions, the rational allocation installation personnel is increased work efficiency, and avoids error, improves corporate image;
Serving link after sale, according to the attendant in the customers' place in real time on-the-spot feedback in time understand client and air-conditioning information, faster, grasp client, air-conditioning actual conditions reliably, be convenient to the after sale service management.
Claims (7)
1. an air conditioner is sold, stores in a warehouse, transports, is installed or office terminal after sale, it is characterized in that this terminal comprises:
Main control module is controlled the work of following module and is carried out signal Processing;
Bar code/electronic tag read module is connected with main control module, reads the bar code/electronic labeling information on air conditioner or its packing and inputs to main control module;
Key-press module is connected with main control module, is used to import that air conditioner is sold, storage, transportation, installs or the relevant information and the operational order of link after sale;
Display module, the information of display button module input and the information that passes down through communication module;
Communication module is subjected to master control module controls to upload information and reaches main control module to communication network or the information with communication network;
Power module is for whole office terminal provides required power supply.
2. air conditioner according to claim 1 is sold, stores in a warehouse, transports, is installed or office terminal after sale, it is characterized in that described communication module comprises wireless communication module and wire communication module.
3. air conditioner according to claim 2 is sold, stores in a warehouse, transports, is installed or office terminal after sale, it is characterized in that described wireless communication module comprises at least a in GPRS communication module, GSM communication module, CDMA communication module, the 3G communication module.
4. air conditioner according to claim 2 is sold, storage, transportation, install or office terminal after sale, it is characterized in that, described wire communication module comprises at least a in RS232 module, RS485 module, USB module, the ethernet module.
5. air conditioner according to claim 1 is sold, stores in a warehouse, transports, is installed or office terminal after sale, it is characterized in that, described air conditioner sells, stores in a warehouse, transports, installs or office terminal after sale also comprises the GPS locating module, be connected with main control module, be used to realize the location of office terminal is followed the tracks of.
6. the management system based on 1 to 5 any described office terminal is characterized in that, comprising:
Air conditioner is sold, storage, transportation, install or office terminal after sale, with sell, storage, transportation, install or after sale link the relevant information electronization and be sent to supervisory computer;
Supervisory computer will be passed to air conditioner sale, storage, transportation, installation or office terminal after sale under the indication information;
Communication network is used to realize the two-way communication between described office terminal and the supervisory computer.
7. management system according to claim 6 is characterized in that, described supervisory computer comprises sales end computing machine, warehouse end computing machine, management centre computer, and networking each other after sale.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009202369532U CN201556232U (en) | 2009-09-30 | 2009-09-30 | Air-conditioner sale, storage, transport, installation and after-sale management terminal and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009202369532U CN201556232U (en) | 2009-09-30 | 2009-09-30 | Air-conditioner sale, storage, transport, installation and after-sale management terminal and system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN201556232U true CN201556232U (en) | 2010-08-18 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2009202369532U Expired - Fee Related CN201556232U (en) | 2009-09-30 | 2009-09-30 | Air-conditioner sale, storage, transport, installation and after-sale management terminal and system |
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| Country | Link |
|---|---|
| CN (1) | CN201556232U (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103542496A (en) * | 2012-07-13 | 2014-01-29 | 珠海格力电器股份有限公司 | Control device and control method of air conditioner and air conditioner |
| CN105761089A (en) * | 2016-02-23 | 2016-07-13 | 四川主干信息技术有限公司 | Commodity after-sales process management method and commodity after-sales process management system |
| CN106502153A (en) * | 2016-11-04 | 2017-03-15 | 合肥天讯亿达光电技术有限公司 | A kind of car after-sale service management system |
-
2009
- 2009-09-30 CN CN2009202369532U patent/CN201556232U/en not_active Expired - Fee Related
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103542496A (en) * | 2012-07-13 | 2014-01-29 | 珠海格力电器股份有限公司 | Control device and control method of air conditioner and air conditioner |
| CN103542496B (en) * | 2012-07-13 | 2016-02-24 | 珠海格力电器股份有限公司 | Control device and control method of air conditioner and air conditioner |
| CN105761089A (en) * | 2016-02-23 | 2016-07-13 | 四川主干信息技术有限公司 | Commodity after-sales process management method and commodity after-sales process management system |
| CN106502153A (en) * | 2016-11-04 | 2017-03-15 | 合肥天讯亿达光电技术有限公司 | A kind of car after-sale service management system |
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| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| DD01 | Delivery of document by public notice |
Addressee: Huang Zhiqiang Document name: Notification to Pay the Fees |
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| DD01 | Delivery of document by public notice |
Addressee: Huang Zhiqiang Document name: Notification to Pay the Fees |
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| DD01 | Delivery of document by public notice |
Addressee: Huang Zhiqiang Document name: Notification of Termination of Patent Right |
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| CF01 | Termination of patent right due to non-payment of annual fee | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20100818 Termination date: 20120930 |