CN201238385Y - Client management information machine system based on mobile communication network - Google Patents
Client management information machine system based on mobile communication network Download PDFInfo
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- CN201238385Y CN201238385Y CNU200820047372XU CN200820047372U CN201238385Y CN 201238385 Y CN201238385 Y CN 201238385Y CN U200820047372X U CNU200820047372X U CN U200820047372XU CN 200820047372 U CN200820047372 U CN 200820047372U CN 201238385 Y CN201238385 Y CN 201238385Y
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Abstract
The utility model discloses a customer management information machine system based on a mobile communication network, which comprises a customer management information machine device 10 and a business operation service system platform 12. The customer management information machine device has basic communication capabilities, such as telephone voice and short message/multimedia message sending and receiving, and can realize the corresponding functions of customer information management and customer care information sending through a software. The operation service system platform realizes the classification and release of enterprise information, and the transmitting of customer management information. The customer management information machine system can be applied to enterprises to realize the management and the interaction of the customer information, and also to realize the release of the enterprise information.
Description
Technical field
The utility model relates to field of information processing.Relate in particular to a kind of client management information machine system based on mobile communications network.
Background technology
The management of customer relationship is all enterprises towards popular client, especially commercial enterprise, the right problem of demand side in daily operation.Good customer relation management level can not only be experienced to the good care of client, can also promote the sales achievement of enterprise, avoids because the customer churn that flow of personnel causes.
Present client information management system is mainly based on computer network, and its major function is the record of customer information, then relative shortage with the client connection function associated; In addition, present client information management system mainly is mounted in the application software on the computer, the cost of computer itself is higher, operation is complicated, cause the cost of whole system higher, complicated operation, and the operating personnel of enterprise practical often do not possess relevant background knowledge, make this type systematic be difficult to extensive popularizing.And, utilize short message and multimedia messages to realize and client's interaction along with the popularizing of mobile phone, more and more accepted by the client.The user needs simple, and means realize that customer relation management is with interactive easily.
Summary of the invention
Technical problem to be solved in the utility model is, provide a kind of standardization, simple to operate, cheaply based on the client management information machine system of mobile communications network, towards medium-sized and small enterprises, realize that customer relation management is with interactive.
For addressing the above problem, the utility model proposes a kind of client management information machine system based on mobile radio communication, comprise client management information machine device and service operation service system platform.The client management information machine device has the call voice function, both can directly send short message, multimedia messages; Also can be connected, information be sent to the service operation service platform, information format is converted into short message and multimedia messages sends to the client by the service operation service platform by wired or wireless data link with the service operation service platform.
Described client management information machine device is a desk-top special-purpose terminal, possesses the command, control, communications, and information processing capacity simultaneously.When device is received the phone of squeezing into or received short message or during multimedia messages, its display interface is pointed out the user profile or the prompting recording user information of caller ID representative automatically.When device is received the phone of squeezing into or received short message or during multimedia messages, can phone be transferred on the specific phone automatically according to configuration in advance.Can be according to stored user information, according to the condition of setting, automatic or manual is to whole or specific user's pocket transmission short message or multi-media SMS.The operator can import company information and sales promotion information, terminal installation automatically with these information uploadings to service operation service system platform, browse and download for the client.
Described service operation service system platform is the application program based on the all-purpose computer server platform.It comprises and communication module, the WEB/WAP service module of client management information machine device and the webmaster module that is connected with mobile radio communication, mainly the data flow of the specific format that the client management information machine device is transmitted is converted to short message, multimedia messages, send to the client by mobile gateway, or be stored in database, present to the user by the website.
Description of drawings
The client management information machine system structure chart that Fig. 1 provides for the utility model based on mobile radio communication
The structure chart that Fig. 2 provides for the utility model based on the client management information machine device of mobile radio communication
The service operation service system platform structure figure that Fig. 3 provides for the utility model
The structure chart of the master application server that Fig. 4 provides for the utility model
A kind of application function data flow diagram of the client management information machine device that Fig. 5 provides for the utility model
The another kind of application function data flow diagram of the client management information machine system that Fig. 6 provides for the utility model
Embodiment
Fig. 1 is the client management information machine system structure chart based on mobile radio communication that the utility model provides.As shown in the figure, this system comprises client management information machine device 10 and service operation service system platform 12.Both can be connected between client management information machine device 10 and the service operation service system platform 12 by the INTERNET network, also can be by wireless data communication network 13 as connections such as GPRS/EDGE, CDMA, EV-DO, WCDMA, HSDPA.Application data transmission between client management information machine device 10 and the service operation service system platform 12 is based on ICP/IP protocol.Service operation service system platform is connected by INTERNET with the mobile network, and its Applied layer interface agreement is based on the interface protocol of mobile gateway, as SMPP, CMPP, SGIP, MM7 etc.
Fig. 2 is the structure chart based on the client management information machine device 10 of mobile radio communication that the utility model provides.As shown in the figure, this device comprises information process unit 101, data storage cell 102, display unit 103, mobile comm unit 104, network interface unit 105, keyboard input unit 106, external interface unit 107, handwriting recognition input unit 108, audio unit 109, handle 110, Power Management Unit 111.Information process unit 101 and data storage cell 102 common formation minimum systems make embedded OS and application program to move.Display unit 103 comprises built-in LCD screen, also can external TV or LCD screen.Mobile comm unit 104 is mainly finished communication function, as telephony feature, short message/multimedia messages function, WAP function of browse etc., 104 of mobile comm units based on the mobile network comprise existing GSM/GPRS/EDGE, CDMA, WCDMA, EV-DO, HSDPA and their evolvement network.Network interface unit 105 is the Ethernet interface of standard.Keyboard input unit 106 comprises telephone keypad interface and standard computor-keyboard.External interface unit 107 comprises 3 RS232 serial line interfaces, 4 USB serial line interfaces, and Peripheral Interfaces such as external printer, scanner, camera, computor-keyboard are provided.Handwriting recognition input unit 108 mainly provides the handwriting input interface.Audio unit 109 provides Audio Processing and enlarging function.Handle 110 provides phone to receive words and gives orders or instructions function.Power Management Unit 111 comprises Charge Management and power of alterating and direct current mapping function.
Fig. 3 is service operation service system platform 12 structure charts provided by the utility model.As shown in the figure, it comprises master application server 121 and backup server 122.Master application server 121 is connected by network interface or serial data interface with backup server 122.When master server broke down, backup server automaticallyed switch, to realize the desired high-reliability service of carrier class.
Fig. 4 is the structure chart of master application server 121.As shown in the figure, it comprises terminal communication interface module 1210, WEB/WAP service module 1211, system management module 1212, mobile gateway interface module 1213, business logic processing module 1214, database module 1215.Master application server 121 operating systems are based on linux or windows server.The communication protocol of 1210 main processing of terminal communication interface module and client management information machine.The operation conditions and the configuration management of system management module 1212 main treatment systems.Mobile gateway processing unit 1213 is responsible for handling with the communication protocol of mobile communications network gateway.Business logic processing unit 1214 main processing and the distribution of flows that realize service logic.Database module mainly realizes storage and management.The WEB/WAP service unit is put user profile and sales promotion information and issue in order.The service operation service platform is after receiving the data flow that client management information machine 10 sends, uniquely tagged according to client management information machine 10, information is decoded, become short message or multimedia messages to send to the client information translation, described short message or multimedia messages use the uniquely tagged of this client management information machine device 10 as the information source number.
Client management information machine device based on mobile radio communication provided by the utility model provides following application function:
Figure 5 shows that a concrete application data flow process figure of this device:
1., mobile phone or landline telephone 14 callings or transmission information are to customer information machine 10.
2., customer information machine 10 display interfaces point out the user profile or the prompting recording user information of caller ID representative automatically, the operator can know client-related information or recording user information immediately.
3., customer information machine 10 is according in advance configurations, phone is transferred on the specific phone 15 automatically.Or according to stored user information, and the condition of setting, automatic or manual is to whole or specific user's pocket transmission short message or multi-media SMS.
Fig. 6 is another concrete data flowchart of using of this device:
1., the operator imports company information and sales promotion information.
2., terminal installation automatically with these information uploadings to service operation service system platform, browse and download for the client; When user's download when the sales promotion information of corresponding client management information machine device issue or reward voucher, plateform system is beamed back this client's number information this client management information machine device automatically.
Claims (4)
1, a kind of client management information machine system based on mobile radio communication, comprise client management information machine device and service operation service system platform, it is characterized in that, the hardware components of described client management information machine device comprises information process unit, data storage cell, display unit, mobile comm unit, network interface unit, audio treatment unit, keyboard input unit, external interface unit, handwriting recognition input unit, handle, Power Management Unit; Mobile comm unit is connected with information process unit by serial communication interface, data storage cell is connected with information process unit by internal data bus, display unit is connected with information process unit by the LCD interface unit, mobile comm unit is connected with Main Processor Unit by serial line interface, network interface unit is connected with Main Processor Unit by Ethernet interface, audio treatment unit is connected with information process unit by the AC97 interface, keyboard unit is connected with information process unit by the I/O interface, the handwriting recognition unit is connected with information process unit by serial communication interface, and handle is connected with Main Processor Unit by audio frequency/speaker interface; The software section of described client management information machine device comprises embedded OS and application program; Described service operation service system platform comprises communication module, WEB/WAP service unit and network management unit; The client management information machine device communicates by described mobile radio communication or fixed the Internet with the service operation service platform and is connected.
2, the client management information machine system based on mobile radio communication according to claim 1, it is characterized in that, described client management information machine device also comprises external liquid crystal display, and external liquid crystal display is connected with the client management information machine device by the DVI interface.
3, the client management information machine system based on mobile radio communication according to claim 1, it is characterized in that, described service operation platform also comprises the unit of the gateway interface agreement of handling described mobile communications network, gateway interface protocol element is closed with mobile radio communication by the fixed the Internet interface and is connected, and carries out protocol interaction; Described gateway interface agreement comprises CMPP or SMPP or SGIP or MM7.
4, the client management information machine system based on mobile radio communication according to claim 1 is characterized in that, described mobile radio communication comprises GSM/GPRS network or cdma network or PHS network or WCDMA network or TD-SCDMA network or EV-DO network.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNU200820047372XU CN201238385Y (en) | 2008-05-07 | 2008-05-07 | Client management information machine system based on mobile communication network |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNU200820047372XU CN201238385Y (en) | 2008-05-07 | 2008-05-07 | Client management information machine system based on mobile communication network |
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| Publication Number | Publication Date |
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| CN201238385Y true CN201238385Y (en) | 2009-05-13 |
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| Application Number | Title | Priority Date | Filing Date |
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| CNU200820047372XU Expired - Fee Related CN201238385Y (en) | 2008-05-07 | 2008-05-07 | Client management information machine system based on mobile communication network |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113490167A (en) * | 2021-08-10 | 2021-10-08 | 贵州科库科技有限公司 | Short message sending method and system based on CRM system data set and storage medium |
-
2008
- 2008-05-07 CN CNU200820047372XU patent/CN201238385Y/en not_active Expired - Fee Related
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113490167A (en) * | 2021-08-10 | 2021-10-08 | 贵州科库科技有限公司 | Short message sending method and system based on CRM system data set and storage medium |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| DD01 | Delivery of document by public notice |
Addressee: Cao Peng Document name: Notification to Pay the Fees |
|
| DD01 | Delivery of document by public notice |
Addressee: Cao Peng Document name: Notification of Termination of Patent Right |
|
| C17 | Cessation of patent right | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20090513 Termination date: 20130507 |