CN1991895A - System and method for establishing active service mode by combination of radio frequency and double-network communication - Google Patents
System and method for establishing active service mode by combination of radio frequency and double-network communication Download PDFInfo
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- CN1991895A CN1991895A CN 200510132989 CN200510132989A CN1991895A CN 1991895 A CN1991895 A CN 1991895A CN 200510132989 CN200510132989 CN 200510132989 CN 200510132989 A CN200510132989 A CN 200510132989A CN 1991895 A CN1991895 A CN 1991895A
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Abstract
A wireless radio frequency technology combined with two-wire communication system and method is disclosed, it mainly combines Radio Frequency Identification (RFID) and Cellular/WLAN web service in circumstance of electronic business to spacing read client or product information stored in the transceiver (electronic volume label) by RFID technique set in the portable communication device, then the back-end servo management system generates corresponding user content to provide to frond-end servo management system and mobile portable communication device to provide to or assist user by WWS technique, all user operation course will be recorded in the back-end servo management system and mobile terminal device to be the reference of initiative service mode, this operation will increase integer service quality greatly.
Description
Technical field
The present invention relates to a kind of system and method for E-business service pattern, be meant that especially a kind of utilization radio RF recognition technology (RFID) is moving/the following system and method for setting up the pattern of taking the initiative in offering a hand of any wireless network services (Cellular/WLAN web service).
Background technology
, all be under the passive service pattern for the E-business service pattern of service type product, promptly to be the attendant be in passive state providing to so-called passive service pattern fully in the service always all the time.
We are other with the insurance service industry; though insurance service already provides many convenient insureds; the service insured's content item; but often the attendant but may be because do not know which kind of demand the insured has when facing the insured; or the insured does not know which content item the attendant can provide; and make the service quality for the insured produce huge traffic lost to company because of the cause of passive service pattern; particularly under the commercial competition environment of fierceness; the attendant should know the importance of " Time is money "; delayed the prime time that the insured is provided service as the attendant; just lose bigger exchange meeting possibly; therefore how can all possible service content project be offered the insured, just become the very important key factor of success of whether easily determining deal in the very first time.
Flourish along with the mobile network, begun to have the dealer of many service type products to select to allow the attendant of front end be equipped with mobile portable communication device with oneself, utilize the technology of any wireless network services then, in the very first time that touches the user, just can fully provide complete service content project to supply user's utilization for referencial use, the E-business service pattern of the new kenel of this kind can reach the front really and mention the advantage of striving for serving prime time, allow the user in the shortest time, the guiding via the attendant obtain required service, yet this kind E-business service pattern still has following shortcoming:
1. can't provide customized user content, because still must grasping the attendant, the main points of this kind E-business service pattern success whether can have sufficient understanding for user and the service content project that provided, and can in the shortest time, summarize the most suitable customized user content that initiatively offers the user, in fact the front end services personnel also can't grasp its preference really to each user, if add and understand in detail inadequately for the service content project that provided, then remain and fall short of success for lack of final effort.
2. in service process, can't grasp customized subscriber data, to such an extent as to go up with management for user's analysis and lack foundation afterwards, cause on market evaluation and customer analysis, having lost the niche point in the future, except the more service quality of high quality can't further be provided under the pattern of taking the initiative in offering a hand, more therefore the serious consequence of the possibility and then the user satisfaction that exerts an influence also has to add note.
3. can't improve the question and answer service mode between user and the attendant fully, this is because the customized degree of back-end system is not high enough, and but the attendant is familiar with user and service content project inadequately, therefore often when being provided, service also must allow the user initiatively require to serve or wait as long for service, making between user and the attendant provides being full of to serve under the situation of doubt, is unfavorable for keeping and setting up good relationship between user and the attendant really.
Therefore, because the shortcoming that is produced on the above-mentioned existing E-business service pattern, really how be necessary to think deeply again increases the problem of The application of new technique being improved previous E-business service pattern, produce a kind of new E-business service pattern, can allow the user, the best pattern of taking the initiative in offering a hand is closed out in scheme between attendant and the system, make the user to enjoy the most customized service in the most direct mode the most easily, the attendant also can fully grasp user's request, and allows system realize complete market and user's assessment according to subscriber data analysis.
Summary of the invention
In view of above problem, fundamental purpose of the present invention is to provide a kind of wireless radio-frequency to set up the system and the method thereof of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it mainly is the double-network communication framework that the combining wireless radio-frequency technique reaches mobile/wireless network under e-commerce environment, can read every sky by REID, discriminating user or product are stored in the data in the transceiver (electric label) of front end mobile terminal apparatus, produce corresponding customized user content by the rear end servo management servo system then, use for the user by providing to front end services personnel's mobile portable communication device of the real-time active of mobile/wireless network network service again.
For achieving the above object, wireless radio-frequency disclosed in this invention is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, includes: the mobile terminal apparatus of fore-end tool transceiver (electric label) (or can be other carry certificate and product); And the mobile portable communication device of tool reader and terminal management system interface; Rear end part has the servo management servo system of middleware, servo management servo system interface and content data base.
Wherein reader is communicated by letter with servo management servo system by mobile portable communication device, wireless network or mobile network and middleware.
Wireless radio-frequency disclosed in this invention is set up the method for the pattern of taking the initiative in offering a hand in conjunction with double-network communication, includes the following step:
(a) send by reader and read signal and from transceiver, read first coded message and send middleware to;
(b) middleware carries out the decoding of first coded message with the generation device identification data and the first user record data;
(c) the servo management servo system interface produces customized user content according to first user record data acquisition data from any wireless network services content of content data base;
(d) the servo management servo system interface according to the device recognition data transmit customized user content to the terminal management system interface for operating;
(e) operate recording operation course data simultaneously in customized user content, back delivery operations course data are to the servo management servo system interface after operation is finished;
(f) servo management servo system interface store operation course data will be operated the course data by middleware simultaneously and will be converted to the second user record data in content data base;
(g) the middleware use device recognition data and the second user record digital coding produce second coded message and send reader to;
(h) send write signal by reader and write second coded message to transceiver.
Running by said system and method, all users' operation course will be recorded in rear end servo management servo system and the mobile terminal apparatus, reference frame when in the future taking the initiative in offering a hand mode operating once more can reach the effect that significantly promotes integrity service quality and safety by this.
Wireless radio-frequency of the present invention is set up the system and the method thereof of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, more can reach the effect of user data being carried out real-time analysis, perhaps be connected to the effect that electronic trading system reaches provides the user to carry out electronic payment on the actual time line by being connected to data analysis system.
Describe the present invention below in conjunction with the drawings and specific embodiments, but not as a limitation of the invention.
Description of drawings
Fig. 1 is wireless radio-frequency of the present invention is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication a system block diagrams; And
Fig. 2 is wireless radio-frequency of the present invention is set up the pattern of taking the initiative in offering a hand in conjunction with double-network communication a method flow synoptic diagram.
Wherein, Reference numeral is as follows:
10 mobile terminal apparatus
11 transceivers
20 move portable communication device
21 readers
22 terminal management system interfaces
30 servo management servo system
31 middlewares
32 servo management servo system interfaces
33 content data bases
40 wireless networks
50 mobile networks
Step 100-sends one by reader and reads signal and read one first coded message send middleware to from transceiver;
Step 110-middleware carries out described first coded message decoding to produce a device recognition data and one first user record data;
Step 120-servo management servo system interface produces a customized user content according to these first user record data from content data base;
Step 130-servo management servo system interface transmits this customized user content to terminal management system interface according to this device recognition data and supplies to operate;
Step 140-operates in this customized user content and writes down operation course data simultaneously and return these operation course data to the servo management servo system interface after operation is finished;
Step 150-servo management servo system interface stores these operation course data in content data base, should operation course data be converted to one second user record data by middleware simultaneously;
Step 160-middleware produces this second user record digital coding one second coded message and sends reader to according to this device recognition data;
Step 170-sends a write signal by reader and writes this second coded message to transceiver.
Embodiment
The present invention proposes a kind of wireless radio-frequency is set up the pattern of taking the initiative in offering a hand in conjunction with double-network communication system and method thereof, it is combined with radio frequency identification technology (Radio FrequencyIdentification under e-commerce environment mainly, RFID) and move/any wireless network services (Cellular/WLAN web service), utilize the double-network communication framework that the complete pattern of taking the initiative in offering a hand is provided.
As previously mentioned, under the technology of existing E-business service pattern, particularly the E-business service pattern of service type product only rests on the application on simple moving/any wireless network services (Cellular/WLAN webservice) mostly, the present invention further increases present maturation and uses the radio RF recognition technology of more and more popularizing provides the comprehensive ecommerce pattern of taking the initiative in offering a hand, so-called radio RF recognition technology is exactly the technology of utilizing the automatic identifying object of radio frequency signal and getting access to related information content, by the use to this technology, system and method for the present invention can initiatively obtain front end user profile and cooperate back-end system to carry out the running of every active service mode.Fig. 1 sets up the block schematic diagram of the system of the pattern of taking the initiative in offering a hand for wireless radio-frequency of the present invention in conjunction with double-network communication, mainly is to operate by wireless network 40 and mobile network 50, and main as shown in FIG. running component units includes:
(1) mobile terminal apparatus 10 carried of preceding end subscriber, wherein include transceiver 11, each transceiver 11 all can store coded message (as: second coded message that can write for first coded message that reads or preparation), this coded message can by reader 21 sent read signal and write signal reads and writes, usually can comprise the unique identifying information of this transceiver in the coded message, discern running in order to reader 21 to be provided.
More and more littler in the volume of transceiver 11 development at present, therefore almost transceiver 11 can be embedded on any article, if with comparatively popular mode at present be directly transceiver 11 is embedded in as: all can on plastic cards, mobile phone or the personal digital assistant.
(2) the mobile portable communication device 20 carried of front end services personnel, wherein include be used for sending read signal or write signal to transceiver to read aforesaid first coded message or to write the reader 21 of second coded message; And be used for showing that customized user content operates and be responsible for recording operation course data in user operation to the user, and can be after operation be finished back delivery operations course data to the terminal management system interface 22 of servo management servo system interface 32.
Described reader 21 can be directly installed on as: all can on palmtop computer, mobile phone or the personal digital assistant.
(3) servo management servo system 30 of rear end wherein consists predominantly of the content data base 33 of being responsible for providing any wireless network services content; Be responsible for to be received from first coded message of reader 21 and decipher, or the second user record data after servo management servo system interface 32 change are encoded and produced second coded message then by installing the middleware 31 that recognition data sends reader 21 to the generation device recognition data and the first user record data; And can from content data base 33, capture the respective user related data according to the first user record data that middleware 31 is resolved and produce customized user content, transmit customized user content to corresponding terminal management system interface 22 and allow the attendant can provide the user to operate according to resolving resulting device recognition data by middleware 31 equally then.
The part of relative assembly recognition data, in fact be to learn according to being responsible for sending the reader 21 that reads signal or write signal, because reader 21 is that the management that is subjected to middleware 31 operates, therefore when reader 21 transmission/Receiving coded informations are given middleware 31, all can transmit in the lump can be used as reader 21 is carried out the identification number of unique identification to middleware 31, therefore middleware 31 only needs the mobile portable communication device 20 that it(?) just can very fast correspondence finds the attendant to grasp by the device recognition data watch set up in advance, and then provides customized user content in terminal management system interface 22.
In the relevant said system each mainly formed, and wherein transceiver 11, reader 21 and middleware 31 are to see through wireless network 40 to operate, and terminal management system interface 22, servo management servo system interface 32 are then by mobile network's 50 runnings.
Fig. 2 is main method operation workflow synoptic diagram, and we will cooperate the embodiment situation with insurance company's service-user to explain as follows simultaneously:
We suppose that each user can carry a card of being authorized by insurance company (being equivalent to aforesaid mobile terminal apparatus 10), the card the inside includes foregoing transceiver 11, record the first user record data in the transceiver 11 in advance about the user, wherein more include user identification data, Preferences data and operation course data, and the attendant can be equipped with a mobile phone (being equivalent to aforesaid mobile portable communication device 20) with oneself, comprise foregoing reader 11 and terminal management system interface 22 in the mobile phone, this mobile phone can be connected with the servo management servo system 30 of rear end and operates by wireless network 40 or mobile network 50.
When if today, user's temporary needs attendant provided the planning of renewal for oneself insurance financing, just can obtain required service by the technological means that wireless radio-frequency of the present invention is set up the pattern of taking the initiative in offering a hand in conjunction with double-network communication.At first, when user and attendant meet, the existence of transceiver 11 in the scope under the reader 21 of the mobile phone in attendant's hand just can detect with active mode (active mode) or passive mode (passive mode), so just automatically send and read signal and in transceiver 11, read the middleware 31 (step 100) that sends rear end servo management servo system 30 behind the identification number that first coded message adds itself then to, first coded message must meet electric product coding (Electronic Product Code, EPC) standard or other standard criterion basically; After intermediary's software 31 is received, just begin to carry out decoding (decoding) program to first coded message, with the generation device recognition data and the first user record data (step 110), the part of wherein installing recognition data is the identification address of corresponding mobile portable communication device 20, resulting according to the identification number that reader 21 is provided through the device recognition data table conversion of searching in the middleware 31, then comprise user identification data noted earlier, Preferences data and operation course data as for the first user record data; Then, Preferences data in the first user record data content that servo management servo system interface 32 is just sent according to middleware 31 and operation course data capture corresponding wireless network service content data and produce the customized user content (step 120) that meets this user from content data base 33, the Preferences data can be that the user is in advance to the personal data content that insurance company provided or the personal data content of selected setting when terminal management system interface 22 is operated, the words that with the present embodiment are example may be the insurance financing planning requirement details of user preferences, then can the recording user service item content that institute likes especially in operating process each time as for operation course data, can initiatively provide customized user content very accurately by this two item number according to content to the user.
So-called customized user content, it is the customized webpages that can directly be transferred into terminal management system interface 22 according to the identification address of mobile portable communication device 20, in these customized webpages, have many customized hyperlink, can allow user's direct control choose and find the content that to one's name needs, with present embodiment, the insurance that present user the had financing project detail that may occur, or relevant with user preference up-to-date insurance financing information (or even relevant contract terms of service), perhaps can comprise some insurance companies the sales promotion information that provides at the specific user is provided.
And correct in order to ensure user's status, servo management servo system interface 32 also can utilize user identification data to carry out the program of Certificate Authority (promptly only just continuing to provide service during still for validated user this user); The customized user content that generates, just be sent to according to resulting device recognition data in the terminal management system interface 22 of corresponding mobile portable communication device 20 by servo management servo system interface 32 and operate (step 130) for the user, terminal management system interface 22 can be general web browser or the end application that is specific to servo management servo system 30 usually; This terminal management system interface 22 can be when the user operates in customized user content, all operations for the user writes down to produce a operation course data, after user operation was finished, terminal management system interface 22 just can return the operation course data that write down to the servo management servo system interface 32 (step 140) in real time; Servo management servo system interface 32 can be stored to earlier in the content data base 33 after receiving operation course data, is converted to the second user record data (step 150) by the middleware 31 operation course data that the user is up-to-date simultaneously; Middleware 31 use device recognition data restore corresponding reader 21 and will produce second coded message by the second user record digital coding that servo management servo system interface 32 is sent then and send reader 21 (step 160) to; Send write signal by reader 21 more at last second coded message is written in the transceiver 11 (step 170), these second coded messages will can be used as when next time the user being carried out active service mode and use.
Wireless radio-frequency of the present invention is set up the system and the method thereof of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, more can reach the effect that user data is analyzed by being connected to the data analysis system (not shown), can or often use the user of this system and method to make the analysis and evaluation of globality according to all users' operation course data, to adjust the direction of following active service mode; Perhaps can be connected to the effect that the electronic trading system (not shown) reaches provides the user to carry out electronic payment on the line, make the user can when producing real-time purchasing demand, can in the shortest time, finish transaction, improve satisfaction more the user to the user.
By system and method for the present invention, customized user content can fully be provided in the very first time, even therefore the attendant for the user can't be on top of with situation about understanding under, still can in the shortest time, summarize the most suitable customized user content that initiatively offers the user, and also can avoid between user and the attendant allowing the user initiatively require service because attendant's professional degree is not enough or waiting as long for service, dissolve issuable awkward scene between user and the attendant.In addition, in service process, also can fully grasp customized user data, allow back-end system carry out every analysis and management, and then the more service quality of high quality can be provided the user.
Certainly; the present invention also can have other various embodiments; under the situation that does not deviate from spirit of the present invention and essence thereof; those of ordinary skill in the art work as can make various corresponding changes and distortion according to the present invention, but these corresponding changes and distortion all should belong to the protection domain of the appended claim of the present invention.
Claims (18)
1, a kind of wireless radio-frequency is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that described system comprises:
One mobile terminal apparatus has transceiver, reads signal in order to basis and transmits first coded message, or store second coded message according to write signal;
One servo management servo system, it further comprises:
One content data base is in order to provide any wireless network services content;
One middleware is deciphered with the generation device recognition data and the first user record data in order to receive first coded message, or the second user record digital coding produced one second coded message and transmits according to described device recognition data; And
One servo management servo system interface produces customized user content according to first user record data acquisition data from described content data base, and transmits customized user content to terminal management system interface confession according to described device recognition data and operate; And
One moves portable communication device, and it further comprises:
One reader reads signal in order to transmission and sends middleware to read first coded message, or sends write signal to write second coded message from middleware to transceiver; And
One terminal management system interface, in order to the operation while recording operation course data of carrying out customized user content to be provided, back delivery operations course data are to described servo management servo system interface after operation is finished;
Wherein, described servo management servo system interface will be operated the course data storing and will operate the course data by middleware in described content data base and be converted to the second user record data, be converted to through middleware to send write signal requirement transceiver by reader after second coded message and writing second coded message;
Wherein, reader is communicated by letter with servo management servo system by mobile portable communication device, wireless network or mobile network and middleware.
2, wireless radio-frequency according to claim 1 is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that described mobile terminal apparatus is a plastic cards.
3, wireless radio-frequency according to claim 1 is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that described first coded message or second coded message are all taked the electric product coding standard.
4, wireless radio-frequency according to claim 1 is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that described servo management servo system is for providing the server system of service type product any wireless network services.
5, wireless radio-frequency according to claim 1 is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that, described middleware further comprises device recognition data table, in order to according to reader institute and be converted to the identification address of corresponding mobile portable communication device with the identification number of transmission when transmitting described first coded message.
6, wireless radio-frequency according to claim 1 is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that the described first user record data comprise user identification data, Preferences data and operation course data at least.
7, wireless radio-frequency according to claim 1 is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that, described customized user content for can be executed in the terminal management system interface and have more than one customized hyperlink and can with the customized webpages of described servo management servo system interface communication.
8, wireless radio-frequency according to claim 1 is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that, more comprise the Certificate Authority module in the described servo management servo system, in order to earlier user identification data being carried out Certificate Authority, and just allow to generate customized user content during by Certificate Authority in user identification data.
9, wireless radio-frequency according to claim 1 is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that, described system further comprises and is connected to a data analysis system, carries out customer analysis with the operation course data of utilizing all users in the content data base.
10, wireless radio-frequency according to claim 1 is set up the system of the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that, described system more comprises and is connected to an electronic trading system, carries out electronic payment on the line with the operation according to the user.
11, a kind of wireless radio-frequency is set up the method for the pattern of taking the initiative in offering a hand in conjunction with double-network communication, and front end comprises the mobile terminal apparatus of tool transceiver; And the mobile portable communication device of tool reader and terminal management system interface; The rear end is the servo management servo system with middleware, servo management servo system interface and content data base, wherein, reader is communicated by letter with servo management servo system by mobile portable communication device, wireless network or mobile network and middleware, it is characterized in that described method comprises the following step:
Send by reader and to read signal and from transceiver, read first coded message and send middleware to;
Middleware carries out the decoding of first coded message with the generation device recognition data and the first user record data;
The servo management servo system interface produces customized user content according to first user record data acquisition data from any wireless network services content of content data base;
The servo management servo system interface transmits customized user content to terminal management system interface according to the device recognition data and supplies to operate;
Recording operation course data when in customized user content, operating, back delivery operations course data are to the servo management servo system interface after operation is finished;
Servo management servo system interface store operation course data will be operated the course data by middleware simultaneously and will be converted to the second user record data in content data base;
Middleware produces the described second user record digital coding one second coded message and sends reader to according to this device recognition data; And
Send write signal by reader and write second coded message to transceiver.
12, wireless radio-frequency according to claim 11 is set up the method for the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that described first coded message or second coded message are all taked the electric product coding standard.
13, wireless radio-frequency according to claim 11 is set up the method for the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that the device recognition data is to utilize reader institute and be converted to the identification address of corresponding mobile portable communication device with identification number stored device recognition data table from middleware of transmission when transmitting first coded message.
14, wireless radio-frequency according to claim 11 is set up the method for the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that the first user record data comprise user identification data, Preferences data and operation course data at least.
15, wireless radio-frequency according to claim 11 is set up the method for the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that, customized user content for can be executed in the terminal management system interface and have more than one customized hyperlink and can with the customized webpages of servo management servo system interface communication.
16, wireless radio-frequency according to claim 11 is set up the method for the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that, described method further comprises by servo management servo system earlier carries out Certificate Authority to user identification data, and just allows to generate the step of customized user content during by Certificate Authority in user identification data.
17, wireless radio-frequency according to claim 11 is set up the method for the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that, described method further comprises and is connected to a data analysis system, carries out the step of customer analysis with the operation course data of utilizing all users in the content data base.
18, wireless radio-frequency according to claim 11 is set up the method for the pattern of taking the initiative in offering a hand in conjunction with double-network communication, it is characterized in that, described method further comprises and is connected to an electronic trading system, to carry out the step of electronic payment on the line according to user's operation.
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| CN 200510132989 CN1991895A (en) | 2005-12-31 | 2005-12-31 | System and method for establishing active service mode by combination of radio frequency and double-network communication |
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| CN 200510132989 CN1991895A (en) | 2005-12-31 | 2005-12-31 | System and method for establishing active service mode by combination of radio frequency and double-network communication |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107087028A (en) * | 2007-07-20 | 2017-08-22 | 诺基亚技术有限公司 | Information sharing in intelligent space |
| CN104063727B (en) * | 2013-03-19 | 2017-12-01 | 欧姆龙株式会社 | RFID system, communication device and the means of communication |
-
2005
- 2005-12-31 CN CN 200510132989 patent/CN1991895A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107087028A (en) * | 2007-07-20 | 2017-08-22 | 诺基亚技术有限公司 | Information sharing in intelligent space |
| CN107087028B (en) * | 2007-07-20 | 2020-10-13 | 诺基亚技术有限公司 | Information sharing in smart spaces |
| CN104063727B (en) * | 2013-03-19 | 2017-12-01 | 欧姆龙株式会社 | RFID system, communication device and the means of communication |
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