CN1964400A - A method and terminal for realizing call maintenance - Google Patents
A method and terminal for realizing call maintenance Download PDFInfo
- Publication number
- CN1964400A CN1964400A CNA2006101237005A CN200610123700A CN1964400A CN 1964400 A CN1964400 A CN 1964400A CN A2006101237005 A CNA2006101237005 A CN A2006101237005A CN 200610123700 A CN200610123700 A CN 200610123700A CN 1964400 A CN1964400 A CN 1964400A
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- information
- calling
- call
- index signal
- maintenance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
Abstract
The disclosed communication terminal comprises: an acquisition unit to acquire the switch indication command between built calling dialogue and calling-hold dialogue, and a switch unit to switch the calling dialogue connection path between local output path and calling-hold output path according to indication signal. This invention is compatible well and convenient to operate indeed.
Description
Technical field
The present invention relates to network communication field, relate in particular to a kind of method and terminal that realizes calling out maintenance.
Background technology
At present, on console, dispatching desk and other support voice of calling out, video communication terminal more, generally all provide to call out and kept function, so that be implemented in handoff calls between a plurality of callings, when this function can make first terminal and second terminal call, first terminal can be conversed with the 3rd terminal under the situation that keeps second terminal, and can and keep in conversation switching mutually between these two kinds of call states.
And in existing communication system, the realization of calling maintenance function is worked in coordination with by communicating terminal and switch and is finished, wherein, switch provides Music On Hold, with reference to the flow chart of calling out the method that keeps in the prior art of Fig. 1, set up the call session connecting path between first communicating terminal and second communicating terminal, idiographic flow is as described below:
Step s101, first communicating terminal that switch keeps from making a call obtain to be used to indicate and carry out talking state and call out the index signal that hold mode is switched;
Step s102, if described index signal is for switching to talking state first index signal of calling out hold mode, then switch is removed first call connection path between described first communicating terminal and second communicating terminal, set up second call connection path between this switch and second communicating terminal, if described index signal will be for will call out second index signal that hold mode switches to talking state, then remove described second call connection path, recover described first call connection path;
Step s103, according to two kinds of situations described in the step s102, if switch receives described first index signal, then switch sends Music On Hold on second call connection path of being set up, if switch receives described second index signal, then recover the conversation between described first terminal and second terminal.
In sum, the method for the calling of prior art maintenance has following defective:
Because talking state and the switching of calling out hold mode are to carry out the proprietary protocol signaling between the communicating terminal that keeps by making a call and the switch to exchange and finish, and can not effectively solve based on the compatibility issue of calling out the maintenance function thereby cause existing between communicating terminal and the switch.
Summary of the invention
Embodiment of the invention technical problem to be solved is, a kind of communicating terminal is provided and calls out the method that keeps.Can on communicating terminal, realize the function that call out to keep, and not need to call out the participation that keeps the switch that function is complementary with communicating terminal.
In order to solve the problems of the technologies described above, the embodiment of the invention has proposed a kind of communicating terminal, comprising:
Acquiring unit obtains and is used in the talking state of the call session that has connected and calls out the index signal of switching between the hold mode;
Switch unit, according to described index signal, with the connecting path of described call session at described local call information output channel with call out between the maintenance information output channel and switch.
Wherein, described communicating terminal also comprises:
The local call information unit provides described local call information, and/or
Call out the maintenance information unit, provide described calling to keep information.
In addition, described communicating terminal also comprises:
Receive control unit, according to described index signal, control receives or stops receiving the opposite end call-information.
In addition, described calling keeps information unit to comprise:
Memory cell, the predefined calling of storage user keeps information;
Output unit is exported described calling and is kept information.
In addition, described communicating terminal can be and supports the intelligent terminals of calling out more.
Wherein, to keep information can be one or both combination of audio-frequency information, video information for described calling.
Accordingly, the embodiment of the invention also provides a kind of method of calling out maintenance, comprising:
A, obtain and be used in the talking state of the call session that has connected and call out the index signal of switching between the hold mode;
B, according to described index signal, with the connecting path of described call session at described local call information output channel with call out between the maintenance information output channel and switch.
In addition, comprise between step a and the step b:
B0, according to described index signal, control receives or stops receiving the opposite end call-information.
Wherein, described index signal is for switching to talking state first index signal of calling out hold mode, and described step b comprises:
B1, according to described first index signal, obtain the predefined calling of user and keep information;
B2, keep information to export described calling to described path.
Wherein, to keep information can be one or both combination of audio-frequency information, video information for described calling.
Implement the embodiment of the invention, have following beneficial effect:
The embodiment of the invention is carried out talking state and is called out the index signal that hold mode is switched by realizing obtaining on communicating terminal being used to indicate, and according to described index signal, to setting up output local call information or the calling maintenance information on the path that connects of calling out, make this calling keep the realization of function not rely on to make a call and carry out the exchange of proprietary protocol signaling between the communicating terminal that keeps and the switch, solved between communicating terminal and switch based on calling out the compatibility issue that keeps function, because communicating terminal provides the maintenance information of calling out, make the user that personalized calling can be set and keep information, and switch provides the calling maintenance load that information is carried also can reduce, and has saved the switch maintenance cost.
Description of drawings
Fig. 1 is the flow chart of the method that keeps of the calling of prior art;
Fig. 2 is the primary structure schematic diagram of the communicating terminal of the embodiment of the invention;
Fig. 3 is the first embodiment schematic diagram of the communicating terminal of the embodiment of the invention;
Fig. 4 is the second embodiment schematic diagram of the communicating terminal of the embodiment of the invention;
Fig. 5 is the 3rd an embodiment schematic diagram of the communicating terminal of the embodiment of the invention;
Fig. 6 is the main flow chart of the calling maintenance method of the embodiment of the invention;
Fig. 7 is the first embodiment schematic diagram of the calling maintenance method of the embodiment of the invention;
Fig. 8 is the second embodiment schematic diagram of the calling maintenance method of the embodiment of the invention.
Embodiment
A kind of can independently the finishing that provide of the embodiment of the invention called out the communicating terminal that keeps function, and the realization of this function does not rely on the participation of switch, thereby solved between communicating terminal and switch based on calling out the compatibility issue that keeps function.
Below in conjunction with accompanying drawing, the embodiment of the invention is described in detail.
Fig. 2 is the primary structure schematic diagram of the communicating terminal of the embodiment of the invention, and with reference to this figure, this structure mainly comprises:
Acquiring unit 21, obtain and be used in the talking state of the call session that has connected and call out the index signal of switching between the hold mode, communicating terminal has been set up call session with distant terminal and has been connected, and with the configuration the call session connection resource be communicated with, form the call session connecting path, and this index signal can be to be used to indicate carry out talking state and call out push button signalling or other operation signals that hold mode is switched;
Switch unit 22, according to described index signal, with the connecting path of described call session at described local call information output channel with call out between the maintenance information output channel and switch.
In embodiments of the present invention, described call session connects two terminals under talking state, local call information is the conversation voice information of local audio devices output, if terminal is the video terminal, then local call information can comprise the video information of local video equipment output, and calling out under the hold mode, this communicating terminal keeps the initiator as calling out, calling out maintenance information can be Music On Hold, if terminal is the video terminal, then calling out maintenance information can be to call out to keep video, and other medium all can, simultaneously, switch unit 22 can adopt and switch switch or circuit choice device or software switch.
What deserves to be explained is, in supporting the local intelligent terminals of calling out, when the talking state with described call session switches to the calling hold mode, described local call information output unit can be switched on the call session connecting path of other callings morely.
Fig. 3 is the first embodiment schematic diagram of the communicating terminal of the embodiment of the invention, with reference to this figure, this first embodiment has increased local call information unit 33, has called out maintenance information unit 34 on the primary structure of communicating terminal shown in Figure 2, promptly this first embodiment includes acquiring unit 31, switch unit 32, the local call information unit 33 with above-mentioned functions and calls out and keeps information unit 34.
Described local call information unit 33 can provide audio frequency, the video information of local call, and this unit can receive the local audio information from audio process such as microphones, also can receive the local video information from the first-class video processor of shooting;
Described calling keeps information unit 34 calling out under the hold mode, when this communicating terminal keeps the initiator as calling, the maintenance information of calling out is provided, this calling maintenance information can be Music On Hold, if terminal is the video terminal, then calling out maintenance information can be to call out to keep video, and other compatible medium all can.
In addition, above-mentioned local call information unit 33, calling keep information unit 34 can keep one as required, but and calling maintenance information unit 34 can be with pluggable mode as calling out maintenance information supply equipment.
Fig. 4 is the second embodiment schematic diagram of the communicating terminal of the embodiment of the invention, with reference to this figure, this second embodiment has increased reception control unit 43 on the primary structure of communicating terminal shown in Figure 2, promptly this first embodiment comprises acquiring unit 41, the switch unit 42 with above-mentioned functions and receives control unit 43.
Described reception control unit 43 is used for the index signal obtained according to described acquiring unit 41, control receives or stops receiving the opposite end call-information, when this index signal indication switches to the calling hold mode with talking state, receive control unit 43 controls and stop receiving the opposite end call-information, this moment, local audio or video reception playback equipment were not play the audio frequency of the opposite end of described call session connection to the local user, video information, thereby do not influence other normal call operations of local user, when the indication of this index signal will be called out hold mode when switching to talking state, receive control unit 43 controls and receive the opposite end call-information, this moment, local audio or video reception apparatus recovered the local user is play the audio frequency of the opposite end of described call session connection, video information, thus conversation recovered.
Fig. 5 is the 3rd an embodiment schematic diagram of the communicating terminal of the embodiment of the invention, with reference to this figure, the 3rd embodiment has increased memory cell 531, output unit 532 on the primary structure of communicating terminal shown in Figure 3, promptly the 3rd embodiment comprises that acquiring unit 51, local call information unit 52, calling with above-mentioned functions keep information unit 53, switch unit 54, and wherein said calling keeps information unit 53 to include memory cell 531, output unit 532.
The predefined calling of described memory cell 531 storage users keeps information, this calling maintenance information comprises Music On Hold information, calls out maintenance video display information etc., also can comprise according to different call sessions the customized individual character of end subscriber is called out maintenance information, so can provide different personalized services according to different user demands, according to the operation interface that the described database of definition is provided to the user, can make according to the foregoing definition database more simple and convenient simultaneously;
Described output unit 532 is used to export described calling and keeps information, can keep the information type difference to take different agreements and output interface to carry out collaborative work according to the calling of output.
Calling maintenance method to the embodiment of the invention describes below.
Fig. 6 is the main flow chart of the calling maintenance method of the embodiment of the invention, and with reference to this figure, this flow process mainly comprises:
Step s601, obtain and be used in the talking state of the call session that has connected and call out the index signal of switching between the hold mode, this index signal can be to be used to indicate carry out talking state and call out push button signalling or other operation signals that hold mode is switched;
Step s602, according to described index signal, the connecting path of described call session is switched between described local call information output channel and calling maintenance information output channel, in embodiments of the present invention, described call session connects two terminals under talking state, local call information can be the conversation voice information of local audio devices output, if terminal is the video terminal, then local call information can comprise the video information of local video equipment output, and calling out under the hold mode, this communicating terminal keeps the initiator as calling out, it can be Music On Hold that the calling that sends to the opposite end keeps information, if terminal is the video terminal, then calling out maintenance information can be to call out to keep video, and other medium all can.
What deserves to be explained is, in supporting the local intelligent terminals of calling out, when the talking state with described call session switches to the calling hold mode, described local call information output unit can be switched on the call session connecting path of other callings morely.
Fig. 7 is the first embodiment schematic diagram of the calling maintenance method of the embodiment of the invention, and with reference to this figure, this first embodiment schematic diagram has increased the s702 step on Fig. 6 basis, comprising:
Step s701 obtains and is used in the talking state of the call session that has connected and calls out the index signal of switching between the hold mode;
Step s702, according to described index signal, control receives or stops receiving the opposite end call-information, when this index signal indication switches to the calling hold mode with talking state, control stops receiving the opposite end call-information, this moment, local audio or video reception playback equipment were not play the audio frequency of the opposite end of described call session connection to the local user, video information, thereby do not influence other normal call operations of local user, when the indication of this index signal will be called out hold mode when switching to talking state, control receives the opposite end call-information, this moment, local audio or video reception apparatus recovered the local user is play the audio frequency of the opposite end of described call session connection, video information, thus conversation recovered;
Step s703, according to described index signal, with the connecting path of described call session at described local call information output channel with call out between the maintenance information output channel and switch.
Wherein, step s702 realizes also can after s703 carries out.
Fig. 8 is the second embodiment schematic diagram of the calling maintenance method of the embodiment of the invention, and with reference to this figure, this second embodiment comprises:
Step s801 obtains and is used in the talking state of the call session that has connected and calls out the index signal of switching between the hold mode;
Step s802, described index signal is for switching to talking state first index signal of calling out hold mode, then according to described first index signal, obtain the predefined calling of user and keep information, this calling maintenance information can comprise Music On Hold information, call out and keep video display information etc., also can comprise according to different call sessions the customized individual character of end subscriber is called out maintenance information, so can provide different personalized services according to different user demands, the operation interface of this database of user definition also can be provided, make more simple and convenient according to the foregoing definition database;
Step s803 keeps information to export to described path described calling.
The above is a preferred implementation of the present invention; should be pointed out that for those skilled in the art, under the prerequisite that does not break away from the principle of the invention; can also make some improvements and modifications, these improvements and modifications also are considered as protection scope of the present invention.
Claims (10)
1, a kind of communicating terminal comprises:
Acquiring unit obtains and is used in the talking state of the call session that has connected and calls out the index signal of switching between the hold mode;
Switch unit, according to described index signal, with the connecting path of described call session at described local call information output channel with call out between the maintenance information output channel and switch.
2, communicating terminal as claimed in claim 1 is characterized in that, described communicating terminal also comprises:
The local call information unit provides described local call information, and/or
Call out the maintenance information unit, provide described calling to keep information.
3, communicating terminal as claimed in claim 1 is characterized in that, described communicating terminal also comprises:
Receive control unit, according to described index signal, control receives or stops receiving the opposite end call-information.
4, communicating terminal as claimed in claim 2 is characterized in that, described calling keeps information unit to comprise:
Memory cell, the predefined calling of storage user keeps information;
Output unit is exported described calling and is kept information.
As claim 1,2,3 or 4 described communicating terminals, it is characterized in that 5, described communicating terminal for supporting the intelligent terminals of calling out more.
6, communicating terminal as claimed in claim 5 is characterized in that, the combination of one or both that described calling maintenance information can be audio-frequency information, video information.
7, a kind of method of calling out maintenance comprises:
A, obtain and be used in the talking state of the call session that has connected and call out the index signal of switching between the hold mode;
B, according to described index signal, with the connecting path of described call session at described local call information output channel with call out between the maintenance information output channel and switch.
8, the method for calling maintenance as claimed in claim 7 is characterized in that, comprises between step a and the step b:
B0, according to described index signal, control receives or stops receiving the opposite end call-information.
9, the method for calling maintenance as claimed in claim 7 is characterized in that, described index signal is for switching to talking state first index signal of calling out hold mode, and described step b comprises:
B1, according to described first index signal, obtain the predefined calling of user and keep information;
B2, keep information to export described calling to described path.
10, the method that keeps as claim 7,8 or 9 described callings is characterized in that, the combination of one or both that described calling maintenance information can be audio-frequency information, video information.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2006101237005A CN1964400A (en) | 2006-11-22 | 2006-11-22 | A method and terminal for realizing call maintenance |
| PCT/CN2007/071107 WO2008061479A1 (en) | 2006-11-22 | 2007-11-21 | A method and a terminal for call holding |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2006101237005A CN1964400A (en) | 2006-11-22 | 2006-11-22 | A method and terminal for realizing call maintenance |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN1964400A true CN1964400A (en) | 2007-05-16 |
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ID=38083268
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2006101237005A Pending CN1964400A (en) | 2006-11-22 | 2006-11-22 | A method and terminal for realizing call maintenance |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN1964400A (en) |
| WO (1) | WO2008061479A1 (en) |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2008061479A1 (en) * | 2006-11-22 | 2008-05-29 | Huawei Technologies Co., Ltd. | A method and a terminal for call holding |
| CN101453453B (en) * | 2007-12-04 | 2011-08-03 | 华为技术有限公司 | Method and apparatus for implementing call holding |
| CN102984403A (en) * | 2012-11-08 | 2013-03-20 | 深圳中兴网信科技有限公司 | Device and method achieving multiple single-line calls in command and dispatching system |
| CN104427084A (en) * | 2013-08-19 | 2015-03-18 | 上海晨兴希姆通电子科技有限公司 | Handset communication method, handset and handset communication system |
| WO2015062454A1 (en) * | 2013-10-28 | 2015-05-07 | 华为技术有限公司 | Audio and video call method, device and system |
| CN108668098A (en) * | 2017-03-30 | 2018-10-16 | 展讯通信（上海）有限公司 | Method for building up, device and the mostly logical terminal of multi-party call |
| CN113596748A (en) * | 2021-07-19 | 2021-11-02 | Oppo广东移动通信有限公司 | Method, server and user terminal for realizing call hold function |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112910892B (en) * | 2021-01-29 | 2022-12-20 | Oppo广东移动通信有限公司 | Method and terminal for playing call holding audio and video signals |
Family Cites Families (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP3780630B2 (en) * | 1997-06-04 | 2006-05-31 | ブラザー工業株式会社 | Telephone equipment |
| CN1310531C (en) * | 2003-09-30 | 2007-04-11 | 华为技术有限公司 | A method for answering multiple calls |
| CN1855968B (en) * | 2005-04-29 | 2010-04-21 | 艾威梯科技(北京)有限公司 | Communication for bluetooth voice terminal device with multiple remote users |
| CN1855972B (en) * | 2005-04-29 | 2010-12-22 | 艾威梯科技(北京)有限公司 | Method for bluetooth chat and calling hold in mobile network and three-party chat |
| CN1964400A (en) * | 2006-11-22 | 2007-05-16 | 华为技术有限公司 | A method and terminal for realizing call maintenance |
-
2006
- 2006-11-22 CN CNA2006101237005A patent/CN1964400A/en active Pending
-
2007
- 2007-11-21 WO PCT/CN2007/071107 patent/WO2008061479A1/en active Application Filing
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2008061479A1 (en) * | 2006-11-22 | 2008-05-29 | Huawei Technologies Co., Ltd. | A method and a terminal for call holding |
| CN101453453B (en) * | 2007-12-04 | 2011-08-03 | 华为技术有限公司 | Method and apparatus for implementing call holding |
| CN102984403A (en) * | 2012-11-08 | 2013-03-20 | 深圳中兴网信科技有限公司 | Device and method achieving multiple single-line calls in command and dispatching system |
| CN102984403B (en) * | 2012-11-08 | 2014-08-06 | 深圳中兴网信科技有限公司 | Device and method achieving multiple single-line calls in command and dispatching system |
| CN104427084A (en) * | 2013-08-19 | 2015-03-18 | 上海晨兴希姆通电子科技有限公司 | Handset communication method, handset and handset communication system |
| WO2015062454A1 (en) * | 2013-10-28 | 2015-05-07 | 华为技术有限公司 | Audio and video call method, device and system |
| CN108668098A (en) * | 2017-03-30 | 2018-10-16 | 展讯通信（上海）有限公司 | Method for building up, device and the mostly logical terminal of multi-party call |
| CN113596748A (en) * | 2021-07-19 | 2021-11-02 | Oppo广东移动通信有限公司 | Method, server and user terminal for realizing call hold function |
| CN113596748B (en) * | 2021-07-19 | 2023-09-15 | Oppo广东移动通信有限公司 | Method, server and user terminal for realizing call holding function |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2008061479A1 (en) | 2008-05-29 |
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Open date: 20070516 |