CN1960344A - Instant communication method of combining manual service - Google Patents
Instant communication method of combining manual service Download PDFInfo
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- CN1960344A CN1960344A CN 200610063066 CN200610063066A CN1960344A CN 1960344 A CN1960344 A CN 1960344A CN 200610063066 CN200610063066 CN 200610063066 CN 200610063066 A CN200610063066 A CN 200610063066A CN 1960344 A CN1960344 A CN 1960344A
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Abstract
The method comprises: building an instant communication ID database and a calling center server; users apply and register the instant communication ID number, and make successfully login; the communication is made between instant communication system and the manual secretary service center in order to combine the manual service and the instant communication system. The invention also provides a webpage instant communication system, which bindings with the instant communication ID and combines with the manual service platform.
Description
Technical field
The present invention relates to a kind of network instant communication field, be meant a kind of instant communicating method especially in conjunction with manual service.
Background technology
Instant communication software is gradually improved, more and more variation of function, and the user can send word message, conversation, transmission file, video by instant communication software.And, continuous development along with electrical communication technology, instant communication software also can be sent short messages mutually with mobile phone, the cellphone subscriber also can call out instant communication users, make instant messaging be applied to network more and more widely, instant communication software now more popular to people such as, the QQ of company of Tengxun, TM, the MSN of Microsoft etc.Yet, the instant communicating method of existing instant communication software is to be used for communicating between the personal user interchange mostly, and do not have a kind ofly in conjunction with the manual service platform instant communication users can be communicated with artificial secretary to exchange, and obtain the instant communicating method of human nature service by artificial secretary.
Summary of the invention
Technical problem to be solved by this invention is: a kind of instant communicating method in conjunction with manual service is provided, makes between instant communication users and the artificial secretary to communicate, for instant communication users provides more humane service.
For solving the problems of the technologies described above, the present invention adopts following technical scheme: a kind of instant communicating method in conjunction with manual service is provided, may further comprise the steps:
A1: set up the relation of instant messaging ID database and Call Center Server, comprise step:
A11, set up instant messaging ID database and, and be associated with instant communication server for an instant messaging group of planes provides data;
A12, instant communication server provide the authentication information that needs to deliver to the call center by the function server authentication and are associated with Call Center Server;
A2: user applies registration instant messaging ID number, and successfully land;
A3: communicate between instantaneous communication system and the artificial secretarial service center, comprise step:
A31, instantaneous communication system client are issued to the instruction of artificial secretarial service center communication with the contact of artificial secretarial service center to the server of the Internet;
The server of A32, the Internet forwards instruction to instant communication server, and instant communication server determines after the instruction at artificial secretarial service center to call center's order;
A33, call center receive the instruction that instant communication server sends and are connected to artificial secretarial service center by soft switch;
A34, artificial secretarial service center are received the signal of sending the call center and are answered;
A35, artificial secretary answer the back and turn back to the instantaneous communication system client by former road.
Wherein said instant messaging ID database is associated with instant communication server by instant messaging and webpage communication service.
Wherein said instant communicating method in conjunction with manual service also comprises the method that realizes genuine cyber identification, may further comprise the steps:
After described steps A 1, also comprise step B1,
B1: set up the genuine cyber identification database, genuine cyber identification is binding immediate communication ID on function server, determining the genuine cyber identification database, and is associated with instant communication server, and bound instant messaging id number is authenticated;
After described steps A 2, also comprise step B2,
B2: to artificial secretarial service center log on real name;
B3: to artificial secretarial service center requester network real name, comprise step by instantaneous communication system:
B1: set up the genuine cyber identification database, genuine cyber identification is binding immediate communication ID on function server, determining the genuine cyber identification database, and is associated with instant communication server, and bound instant messaging id number is authenticated;
B2: the user successfully applies for the registration of behind the instant messaging ID, to artificial secretarial service center log on real name;
B3: by instantaneous communication system to artificial secretarial service center requester network real name:
B31, genuine cyber identification binding immediate communication id number;
B32, consulting client call out to artificial secretarial service center by instantaneous communication system, carry out described steps A 3, and artificial secretarial service center is answered the back and inquired registered genuine cyber identification instant messaging client by the consulting customer requirement;
The instruction that call center's client of the registered genuine cyber identification that mind-set inquires in B33, the artificial secretarial service is sent call communication;
Send the authentication information instruction to comprehensive server behind B34, the call center's client certificate;
The instruction that B35, comprehensive server are received the call center sends the instant messaging instruction to the network instant communication client that inquires;
B36, online as if the genuine cyber identification instant communication client that is inquired, the then online information of return authentication, and former road is returned and is constituted both sides' instant messaging loop;
B37, not online as if the instant communication client that is inquired, comprehensive server will return not online information;
Wherein said step B3 also comprises step:
B38, comprehensive server can send message notification to it according to the set message mode of not online genuine cyber identification instant communication client that is inquired.
Wherein said message mode comprises a kind of in the following mode at least: with message notification on the landline telephone or mobile phone of user's appointment; Notify with short message mode; Notify in the E-mail mode; Notify with fax mode; On user's instant communication client, leave a message; Its product and service can be introduced to the consulting client according to user's requirement in artificial secretarial service center.
Wherein said instant communicating method in conjunction with manual service also comprises the method that realizes phone real name function, comprises the steps:
After described steps A 1, also comprise step C1,
C1: set up the phone real name database, the phone real name is binding immediate communication ID on function server, determining the phone real name database, and is associated with instant communication server, and bound instant messaging id number is authenticated;
After described steps A 2, also comprise step C2,
C3: to artificial secretarial service center inquiry phone real name, comprise step by instantaneous communication system:
C31, phone real name binding immediate communication id number;
C32, consulting client call out to artificial secretarial service center by instantaneous communication system, carry out described steps A 3, and artificial secretarial service center is answered the back and inquired registered phone real name instant messaging client by the consulting customer requirement;
The instruction that call center's client of the registered phone real name that mind-set inquires in C33, the artificial secretarial service is sent call communication;
Send the authentication information instruction to comprehensive server behind C34, the call center's client certificate;
After C35, comprehensive server are received the instruction of call center, send the instant messaging instruction to the phone real name instant communication client that inquires;
C36, online as if the phone real name instant communication client that is inquired, the then online information of return authentication, and former road is returned and is constituted both sides' instant messaging loop;
C37, not online as if the phone real name instant communication client that is inquired, comprehensive server will return not online information.
Wherein said step C3 also comprises step:
C38, comprehensive server can send message notification to it according to the not online set message mode of phone real name instant communication client that is inquired.
Wherein said message mode comprises a kind of in the following mode at least: with message notification on the landline telephone or mobile phone of user's appointment; Notify with short message mode; Notify in the E-mail mode; Notify with fax mode; On user's instant communication client, leave a message; Its product and service can be introduced to the consulting client according to user's requirement in artificial secretarial service center.
A kind of in the webpage instantaneous communication system in conjunction with the instant communicating method of manual service, may further comprise the steps:
D1: set up the relation of webpage instant communication data storehouse and Call Center Server, comprise step:
D11, set up webpage instant communication data storehouse, and for a webpage instant messaging group of planes provides data, webpage is separated to instant messaging ID by the instant messaging and the webpage communication server in webpage instant communication data storehouse, and be associated with instant communication server;
D12, instant communication server provide by the function server authentication to be needed authentication information to deliver to the call center to be associated with Call Center Server;
D2: the user opens the website, the logon web page instantaneous communication system;
D3: communicate between webpage instantaneous communication system and the artificial secretarial service center, comprise step:
D31, webpage instantaneous communication system client are issued to the instruction of artificial secretarial service center communication to the server of the Internet;
The server of D32, the Internet forwards instruction to the webpage instant communication server, and the webpage instant communication server determines after the instruction at artificial secretarial service center to call center's order;
D33, call center receive the instruction that the webpage instant communication server sends and are connected to artificial secretarial service center by soft switch;
D34, artificial secretarial service center are received the signal of sending the call center and are answered;
D35, artificial secretary answer the back and turn back to the webpage instant communication client by former road.
Wherein said step D3 also comprises step:
D36, artificial secretary to the set telephone number or phone number of webpage instant communication client, make both sides' direct communication with call forwarding.
The invention has the beneficial effects as follows: the present invention combines manual service with instantaneous communication system, makes between instant communication users and the artificial secretary to communicate, thereby provides more humane service for instant communication users; In addition, the present invention also provides the webpage instantaneous communication system for instant communication users, binds with instant messaging ID, and combines with the manual service platform, is applicable to vast enterprise, corporate user, has than larger market prospect.
The present invention is described in further detail below in conjunction with accompanying drawing.
Description of drawings
Fig. 1 is the graph of a relation between database of the present invention and the server.
Fig. 2 is the flow chart that instantaneous communication system of the present invention is communicated by letter with the realization of artificial secretarial service center.
Fig. 3 is instant communication client of the present invention and the structural representation of manually communicating by letter between the secretary.
Fig. 4 is the flow chart that webpage instantaneous communication system of the present invention is communicated by letter with the realization of artificial secretarial service center.
Fig. 5 is webpage instant communication client of the present invention and the structural representation of manually communicating by letter between the secretary.
Fig. 6 is the flow chart of realization genuine cyber identification of the present invention and phone real name function.
Embodiment
As Fig. 1, Fig. 2, shown in Figure 3, the present invention is incorporated into existing instantaneous communication system with the manual service platform, and this method may further comprise the steps:
A1: the relation of setting up instant messaging ID database and Call Center Server:
A11, set up instant messaging ID database and, and be associated with instant communication server for an instant messaging group of planes provides data;
A12, instant communication server provide the authentication information that needs to deliver to the call center by the function server authentication and are associated with Call Center Server;
A2: user applies registration instant messaging ID number, and successfully land;
A3: communicate between instantaneous communication system and the artificial secretarial service center:
A31, instantaneous communication system client are issued to the instruction of artificial secretarial service center communication with the contact of artificial secretarial service center to the server of the Internet;
The server of A32, the Internet forwards instruction to instant communication server, and instant communication server determines after the instruction at artificial secretarial service center to call center's order;
A33, call center receive the instruction that instant communication server sends and are connected to artificial secretarial service center by soft switch;
A34, artificial secretarial service center are received the signal of sending the call center and are answered;
A35, artificial secretary answer the back and turn back to the instantaneous communication system client by former road.
In the present embodiment, the webpage instantaneous communication system that also comprises an embedding website that is associated with instantaneous communication system, utilize the instant messaging and the webpage communication server to separate webpage to instant messaging ID, make same user's instant messaging ID identical with webpage instant messaging ID, instant messaging ID database then is associated with instant communication server by the instant messaging and the webpage communication server, make instant messaging ID obtain authentication, return instant communication server at instant messaging and webpage communication server Verification System.
Be provided with the manual service sign in the instant communication client interface, the user clicks this sign can send calling to the call center.
Instant communication users can be embedded into the web page code on the instant messaging in its all website, thereby has the webpage instantaneous communication system, and code form comprises literal link, picture link, code link.Be provided with the manual service sign on the webpage instantaneous communication system equally, the user clicks this sign and can converse with artificial secretarial service center.
Wherein, as Fig. 1, Fig. 4, shown in Figure 5, the method that the webpage instantaneous communication system combines with manual service may further comprise the steps:
D1: the relation of setting up webpage instant communication data storehouse and Call Center Server:
D11, set up webpage instant communication data storehouse, and for a webpage instant messaging group of planes provides data, webpage is separated to instant messaging ID by the instant messaging and the webpage communication server in webpage instant communication data storehouse, and be associated with instant communication server;
D12, instant communication server provide by the function server authentication to be needed authentication information to deliver to the call center to be associated with Call Center Server;
D2: the user opens the website, the logon web page instantaneous communication system;
D3: communicate between webpage instantaneous communication system and the artificial secretarial service center:
D31, webpage instantaneous communication system client are issued to the instruction of artificial secretarial service center communication to the server of the Internet;
The server of D32, the Internet forwards instruction to instant communication server, and instant communication server determines after the instruction at artificial secretarial service center to call center's order;
D33, call center receive the instruction that instant communication server sends and are connected to artificial secretarial service center by soft switch;
D34, artificial secretarial service center are received the signal of sending the call center and are answered;
D35, artificial secretary answer the back and turn back to the webpage instant communication client by former road.
D36, artificial secretary to the set telephone number or phone number of webpage instant communication client, make both sides' direct communication with call forwarding.
The webpage instantaneous communication system is mainly used in to enterprise, corporate user service is provided, when clicking webpage instant messaging sign on the website, the visitor can communicate with the website personnel, if the website personnel are not online, then change artificial secretarial service center automatically over to, by artificial secretary's pickup, leave a message, or be transferred on website personnel's the mobile phone or phone, visitor and website personnel are directly communicated.
Present embodiment also comprises the genuine cyber identification function, the user needs earlier to manual service center application for registration genuine cyber identification, the consulting client calls out artificial secretarial service center at instant communication client or webpage instant communication client, artificial secretary will inquire relevant instant communication users by its requirement, and for both sides set up the instant messaging passage, or be transferred to its mobile phone or phone for not online instant communication users, or leave a message, as Fig. 1, shown in Figure 6, its implementation may further comprise the steps:
After steps A 1, also comprise step B1,
B1: set up the genuine cyber identification database, genuine cyber identification is binding immediate communication ID on function server, determining the genuine cyber identification database, and is associated with instant communication server, and bound instant messaging id number is authenticated;
After steps A 2, also comprise step B2,
B2: to artificial secretarial service center log on real name;
B3: to artificial secretarial service center requester network real name, comprise step by instantaneous communication system:
B1: set up the genuine cyber identification database, genuine cyber identification is binding immediate communication ID on function server, determining the genuine cyber identification database, and is associated with instant communication server, and bound instant messaging id number is authenticated;
B2: the user successfully applies for the registration of behind the instant messaging ID, to artificial secretarial service center log on real name;
B3: by instantaneous communication system to artificial secretarial service center requester network real name:
B31, genuine cyber identification binding immediate communication id number;
B32, consulting client call out to artificial secretarial service center by instantaneous communication system, carry out steps A 3, and artificial secretarial service center is answered the back and inquired registered genuine cyber identification instant messaging visitor corpse by the consulting customer requirement;
The instruction that call center's client of the registered genuine cyber identification that mind-set inquires in B33, the artificial secretarial service is sent call communication;
Send the authentication information instruction to comprehensive server behind B34, the call center's client certificate;
The instruction that B35, comprehensive server are received the call center sends the instant messaging instruction to the network instant communication client that inquires;
B36, online as if the genuine cyber identification instant communication client that is inquired, the then online information of return authentication, and former road is returned and is constituted both sides' instant messaging loop;
B37, not online as if the instant communication client that is inquired, comprehensive server will return not online information;
Wherein said step B3 also comprises:
B38, comprehensive server can send message notification to it according to the set message mode of not online genuine cyber identification instant communication client that is inquired.
The message mode comprises a kind of in the following mode at least: with message notification on the landline telephone or mobile phone of user's appointment; Notify with short message mode; Notify in the E-mail mode; Notify with fax mode; On user's instant communication client, leave a message; Its product and service can be introduced to the consulting client according to user's requirement in artificial secretarial service center.
Aforementioned the 6th kind of message mode is to apply for to artificial secretarial service center earlier the user, and provide the product of its operation or the information of service, and being provided with this kind message mode at instant communication client, artificial secretary then introduces its product and service by the data that the user provides to the consulting client.
Present embodiment also comprises phone real name function in addition, with the genuine cyber identification function class seemingly, as Fig. 1, shown in Figure 6, its implementation may further comprise the steps:
After steps A 1, also comprise step C1,
C1: set up the phone real name database, the phone real name is binding immediate communication ID on function server, determining the phone real name database, and is associated with instant communication server, and bound instant messaging id number is authenticated;
After steps A 2, also comprise step C2,
C3: to artificial secretarial service center inquiry phone real name, comprise step by instantaneous communication system:
C31, phone real name binding immediate communication id number;
C32, consulting client call out to artificial secretarial service center by instantaneous communication system, carry out steps A 3, and artificial secretarial service center is answered the back and inquired registered phone real name instant messaging client by the consulting customer requirement;
The instruction that call center's client of the registered phone real name that mind-set inquires in C33, the artificial secretarial service is sent call communication;
Send the authentication information instruction to comprehensive server behind C34, the call center's client certificate;
After C35, comprehensive server are received the instruction of call center, send the instant messaging instruction to the phone real name instant communication client that inquires;
C36, online as if the phone real name instant communication client that is inquired, the then online information of return authentication, and former road is returned and is constituted both sides' instant messaging loop;
C37, not online as if the phone real name instant communication client that is inquired, comprehensive server will return not online information.
Wherein said step C3 also comprises:
C38, comprehensive server can send message notification to it according to the not online set message mode of phone real name instant communication client that is inquired.
The message mode comprises a kind of in the following mode at least: with message notification on the landline telephone or mobile phone of user's appointment; Notify with short message mode; Notify in the E-mail mode; Notify with fax mode; On user's instant communication client, leave a message; Its product and service can be introduced to the consulting client according to user's requirement in artificial secretarial service center.
Aforementioned the 6th kind of message mode is that the user applies for to artificial secretarial service center earlier, and provide the product of its operation or the information of service, and being provided with this kind message mode at instant communication client, artificial secretary then introduces its product and service by the data that the user provides to the consulting client.
Claims (10)
1, a kind of instant communicating method in conjunction with manual service is characterized in that: may further comprise the steps:
A1: set up the relation of instant messaging ID database and Call Center Server, comprise step:
A11, set up instant messaging ID database and, and be associated with instant communication server for an instant messaging group of planes provides data;
A12, instant communication server provide the authentication information that needs to deliver to the call center by the function server authentication and are associated with Call Center Server;
A2: user applies registration instant messaging ID number, and successfully land;
A3: communicate between instantaneous communication system and the artificial secretarial service center, comprise step:
A31, instantaneous communication system client are issued to the instruction of artificial secretarial service center communication with the contact of artificial secretarial service center to the server of the Internet;
The server of A32, the Internet forwards instruction to instant communication server, and instant communication server determines after the instruction at artificial secretarial service center to call center's order;
A33, call center receive the instruction that instant communication server sends and are connected to artificial secretarial service center by soft switch;
A34, artificial secretarial service center are received the signal of sending the call center and are answered;
A35, artificial secretary answer the back and turn back to the instantaneous communication system client by former road.
2, the instant communicating method in conjunction with manual service as claimed in claim 1 is characterized in that: described instant messaging ID database is associated with instant communication server by instant messaging and webpage communication service.
3, the instant communicating method in conjunction with manual service as claimed in claim 1 is characterized in that: described instant communicating method in conjunction with manual service also comprises the method that realizes genuine cyber identification, may further comprise the steps:
After described steps A 1, also comprise step B1,
B1: set up the genuine cyber identification database, genuine cyber identification is binding immediate communication ID on function server, determining the genuine cyber identification database, and is associated with instant communication server, and bound instant messaging id number is authenticated;
After described steps A 2, also comprise step B2,
B2: to artificial secretarial service center log on real name;
B3: to artificial secretarial service center requester network real name, comprise step by instantaneous communication system:
B1: set up the genuine cyber identification database, genuine cyber identification is binding immediate communication ID on function server, determining the genuine cyber identification database, and is associated with instant communication server, and bound instant messaging id number is authenticated;
B2: the user successfully applies for the registration of behind the instant messaging ID, to artificial secretarial service center log on real name;
B3: by instantaneous communication system to artificial secretarial service center requester network real name:
B31, genuine cyber identification binding immediate communication id number;
B32, consulting client call out to artificial secretarial service center by instantaneous communication system, carry out described steps A 3, and artificial secretarial service center is answered the back and inquired registered genuine cyber identification instant messaging client by the consulting customer requirement;
The instruction that call center's client of the registered genuine cyber identification that mind-set inquires in B33, the artificial secretarial service is sent call communication;
Send the authentication information instruction to comprehensive server behind B34, the call center's client certificate;
The instruction that B35, comprehensive server are received the call center sends the instant messaging instruction to the network instant communication client that inquires;
B36, online as if the genuine cyber identification instant communication client that is inquired, the then online information of return authentication, and former road is returned and is constituted both sides' instant messaging loop;
B37, not online as if the instant communication client that is inquired, comprehensive server will return not online information;
4, a kind of instant communicating method as claimed in claim 3 in conjunction with manual service, it is characterized in that: described step B3 also comprises step:
B38, comprehensive server can send message notification to it according to the set message mode of not online genuine cyber identification instant communication client that is inquired.
5, a kind of instant communicating method in conjunction with manual service as claimed in claim 4 is characterized in that: described message mode comprises a kind of in the following mode at least: with message notification on the landline telephone or mobile phone of user's appointment; Notify with short message mode; Notify in the E-mail mode; Notify with fax mode; On user's instant communication client, leave a message; Its product and service can be introduced to the consulting client according to user's requirement in artificial secretarial service center.
6, the instant communicating method in conjunction with manual service as claimed in claim 1 is characterized in that: described instant communicating method in conjunction with manual service also comprises the method that realizes phone real name function, comprises the steps:
After described steps A 1, also comprise step C1,
C1: set up the phone real name database, the phone real name is binding immediate communication ID on function server, determining the phone real name database, and is associated with instant communication server, and bound instant messaging id number is authenticated;
After described steps A 2, also comprise step C2,
C3: to artificial secretarial service center inquiry phone real name, comprise step by instantaneous communication system:
C31, phone real name binding immediate communication id number;
C32, consulting client call out to artificial secretarial service center by instantaneous communication system, carry out described steps A 3, and artificial secretarial service center is answered the back and inquired registered phone real name instant messaging client by the consulting customer requirement;
The instruction that call center's client of the registered phone real name that mind-set inquires in C33, the artificial secretarial service is sent call communication;
Send the authentication information instruction to comprehensive server behind C34, the call center's client certificate;
After C35, comprehensive server are received the instruction of call center, send the instant messaging instruction to the phone real name instant communication client that inquires;
C36, online as if the phone real name instant communication client that is inquired, the then online information of return authentication, and former road is returned and is constituted both sides' instant messaging loop;
C37, not online as if the phone real name instant communication client that is inquired, comprehensive server will return not online information.
7, a kind of instant communicating method as claimed in claim 6 in conjunction with manual service, it is characterized in that: described step C3 also comprises step:
C38, comprehensive server can send message notification to it according to the not online set message mode of phone real name instant communication client that is inquired.
8, a kind of instant communicating method in conjunction with manual service as claimed in claim 7 is characterized in that: described message mode comprises a kind of in the following mode at least: with message notification on the landline telephone or mobile phone of user's appointment; Notify with short message mode; Notify in the E-mail mode; Notify with fax mode; On user's instant communication client, leave a message; Its product and service can be introduced to the consulting client according to user's requirement in artificial secretarial service center.
9, a kind of in the webpage instantaneous communication system in conjunction with the instant communicating method of manual service, it is characterized in that, may further comprise the steps:
D1: set up the relation of webpage instant communication data storehouse and Call Center Server, comprise step:
D11, set up webpage instant communication data storehouse, and for a webpage instant messaging group of planes provides data, webpage is separated to instant messaging ID by the instant messaging and the webpage communication server in webpage instant communication data storehouse, and be associated with instant communication server;
D12, instant communication server provide by the function server authentication to be needed authentication information to deliver to the call center to be associated with Call Center Server;
D2: the user opens the website, the logon web page instantaneous communication system;
D3: communicate between webpage instantaneous communication system and the artificial secretarial service center, comprise step:
D31, webpage instantaneous communication system client are issued to the instruction of artificial secretarial service center communication to the server of the Internet;
The server of D32, the Internet forwards instruction to the webpage instant communication server, and the webpage instant communication server determines after the instruction at artificial secretarial service center to call center's order;
D33, call center receive the instruction that the webpage instant communication server sends and are connected to artificial secretarial service center by soft switch;
D34, artificial secretarial service center are received the signal of sending the call center and are answered;
D35, artificial secretary answer the back and turn back to the webpage instant communication client by former road.
10, the instant communicating method in conjunction with manual service as claimed in claim 9, it is characterized in that: described step D3 also comprises step:
D36, artificial secretary to the set telephone number or phone number of webpage instant communication client, make both sides' direct communication with call forwarding.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200610063066 CN1960344A (en) | 2006-10-13 | 2006-10-13 | Instant communication method of combining manual service |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200610063066 CN1960344A (en) | 2006-10-13 | 2006-10-13 | Instant communication method of combining manual service |
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| CN1960344A true CN1960344A (en) | 2007-05-09 |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101931714A (en) * | 2009-06-19 | 2010-12-29 | 中兴通讯股份有限公司 | Call center system and method thereof for implementing service call |
| CN101656693B (en) * | 2009-07-17 | 2012-02-29 | 赵维 | Remote cooperative system and method comprising idioms |
| CN102694788A (en) * | 2012-03-07 | 2012-09-26 | 张春晓 | Method and system for providing client side remote service from server side |
| CN102739557A (en) * | 2011-04-08 | 2012-10-17 | 腾讯科技（深圳）有限公司 | User distribution method and device in customer services |
| CN103873350A (en) * | 2014-03-14 | 2014-06-18 | 上海斐讯数据通信技术有限公司 | Instant message reminding server, instant message reminding system and instant message reminding method |
| CN108038606A (en) * | 2017-12-06 | 2018-05-15 | 企创创（广州）科技有限公司 | A kind of Consultancy for Enterprise Management service system based on internet |
-
2006
- 2006-10-13 CN CN 200610063066 patent/CN1960344A/en active Pending
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101931714A (en) * | 2009-06-19 | 2010-12-29 | 中兴通讯股份有限公司 | Call center system and method thereof for implementing service call |
| US8917856B2 (en) | 2009-06-19 | 2014-12-23 | Zte Corporation | Call center system and call service implementation method thereof |
| CN101656693B (en) * | 2009-07-17 | 2012-02-29 | 赵维 | Remote cooperative system and method comprising idioms |
| CN102739557A (en) * | 2011-04-08 | 2012-10-17 | 腾讯科技（深圳）有限公司 | User distribution method and device in customer services |
| CN102739557B (en) * | 2011-04-08 | 2016-06-22 | 腾讯科技（深圳）有限公司 | User's shunt method in customer service and device |
| CN102694788A (en) * | 2012-03-07 | 2012-09-26 | 张春晓 | Method and system for providing client side remote service from server side |
| CN102694788B (en) * | 2012-03-07 | 2014-08-13 | 张春晓 | Method and system for providing client side remote service from server side |
| CN103873350A (en) * | 2014-03-14 | 2014-06-18 | 上海斐讯数据通信技术有限公司 | Instant message reminding server, instant message reminding system and instant message reminding method |
| CN103873350B (en) * | 2014-03-14 | 2018-05-01 | 上海斐讯数据通信技术有限公司 | A kind of instant message prompting server, system and method |
| CN108038606A (en) * | 2017-12-06 | 2018-05-15 | 企创创（广州）科技有限公司 | A kind of Consultancy for Enterprise Management service system based on internet |
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