CN1756406A - Monitoring method and fault positioning method for hand-held apparatus - Google Patents
Monitoring method and fault positioning method for hand-held apparatus Download PDFInfo
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- CN1756406A CN1756406A CN 200410081078 CN200410081078A CN1756406A CN 1756406 A CN1756406 A CN 1756406A CN 200410081078 CN200410081078 CN 200410081078 CN 200410081078 A CN200410081078 A CN 200410081078A CN 1756406 A CN1756406 A CN 1756406A
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Abstract
The invention discloses a monitor method for hand-held device, which comprises: A. after starting device, monitoring the current mission real time; B. when finding an abnormal mission, acquiring and storing its information and field information. It also discloses a fault location method for hand-held device, besides said similar steps A and B, which also comprises: C. reading stored information in memory to locate the fault. This method needs not manual work, and increases speed and efficiency of fault location.
Description
Technical field
The present invention relates to a kind of method for supervising and Fault Locating Method of handheld device.
Background technology
Handheld devices such as present mobile phone, PDA all have software supervision mechanism.For example, the abnormal conditions of mobile phone with regard to coming monitoring software with soft machine monitoring mechanism.The object of software supervision mainly comprises two parts: one, and the abnormal conditions of software itself, as the task abnormity of software, the software reading of data is unusual, and software stack etc. are unusual, and the software message processing is unusual etc.; Its two, the detection of hardware-related abnormal conditions is as temperature anomaly, radiofrequency signal are unusual, the phase-locked loop non-locking is unusual etc.In case abnormal conditions occur, then provide prompting in real time according to abnormal conditions, comprise sound, the flicker of LED lamp, background printing statement etc.When fault location, manually monitor and write down above-mentioned prompting in real time, carry out fault location according to the prompting of record again.
As seen, the software supervision mechanism and the Fault Locating Method of prior art have following shortcoming:
1) all informations need people monitoring and record in real time, and are very inconvenient for orientation problem, and the fault that more especially needs long-time running to find is difficult to find and capture field data, accurately and timely fault location.
2) need be connected with PC for type information, and monitor, monitoring cost height, and inconvenient operation by the daemon software of special exploitation.
Summary of the invention
In view of this, main purpose of the present invention is to provide a kind of method for supervising of handheld device, and this method does not need artificial enforcement to monitor and write down and just the abnormal conditions of handheld device can be noted.
Another main purpose of the present invention is to provide a kind of Fault Locating Method of handheld device, and this method can improve the speed of fault location.
Be an aspect that achieves the above object, the invention provides a kind of method for supervising of handheld device, this method may further comprise the steps:
A, after handheld device starts, in real time the task of current execution is carried out status monitoring;
B, when detecting a task abnormity, obtain in the abnormal information of this task and the memory that field data stores handheld device into.
Wherein, steps A described in real time to the task of current execution carry out status monitoring method can for: the task abnormity monitoring program is set in device systems, task is carried out status monitoring by the task abnormity monitoring program;
Step B is described to obtain the abnormal information of this task and method that field data stores in the memory is: obtain the abnormal information of this task and the retention data memory block that field data stores memory into by the task abnormity monitoring program.
The described task abnormity monitoring program of steps A in real time to the task of current execution carry out status monitoring method can for:
Monitoring response timer is set in each task, when task begins, starts this timer, timing then, task sends the monitoring response message to the abnormal monitoring program;
Described task monitoring facilities is provided with supervision timer, and this timer then judges whether to receive the monitoring response message of each task transmission successively, if receive Mission Monitor to answering message, then this task is normal; Otherwise this task is not unusual.
The described method that supervision timer is set can for: a timing is set more than or equal to the longest timing in the monitoring response timer in all tasks.
The method that described step B is described to be obtained in the abnormal information of this task and the memory that field data stores handheld device into comprises:
B1, task abnormity monitoring program are inquired about the field data of this task in the memory block according to the ID of unusual task, and are stored field data and abnormal information into the retention data memory block;
B2, task abnormity monitoring program send the test mode order to the hardware that this task relates to, and after hardware returned test result, the field data with the test point of various hardware was saved in the retention data memory block.
Described field data comprises at least: the field datas such as storehouse of unusual task;
Described abnormal information comprises at least: unusual task names, take place the unusual time etc.;
Described field data comprises at least: the one or more data in the information such as the radiofrequency signal, pll lock situation of hardware temperatures, reception or transmission when unusual take place in task.
The described method of in real time task of current execution being monitored of steps A may further include: in each task exceptional condition is set, if meet exceptional condition then task abnormity; Otherwise task is normal;
Step B further comprises:
B3, each task obtain unusual task title, abnormality code row number and filename and unusual concrete parameter takes place; Above-mentioned information is stored into the file system area of memory with document form.
Be another aspect that achieves the above object, the invention provides a kind of Fault Locating Method of handheld device, this method may further comprise the steps:
A, after handheld device starts, in real time the task of current execution is carried out status monitoring;
B, when detecting a task abnormity, obtain in the abnormal information of this task and the memory that field data stores handheld device into;
C, from memory, read abnormal information and field data, carry out fault location according to this information.
Wherein, steps A described in real time to the task of current execution carry out status monitoring method can for: the task abnormity monitoring program is set in device systems, task is carried out status monitoring by the task abnormity monitoring program;
Step B is described to obtain the abnormal information of this task and method that field data stores in the memory is: obtain the abnormal information of this task and the retention data memory block that field data stores memory into by the task abnormity monitoring program.
The described task abnormity monitoring program of steps A in real time to the task of current execution carry out status monitoring method can for:
Monitoring response timer is set in each task, when task begins, starts this timer, timing then, task sends the monitoring response message to the abnormal monitoring program;
Described task monitoring facilities is provided with supervision timer, and this timer then judges whether to receive the monitoring response message of each task transmission successively, if receive the Mission Monitor response message, then this task is normal; Otherwise this task is not unusual.
The described method that supervision timer is set can for: a timing is set more than or equal to the longest timing in the monitoring response timer in all tasks.
The method that described step B is described to be obtained in the abnormal information of this task and the memory that field data stores handheld device into comprises:
B1, task abnormity monitoring program are inquired about the field data of this task in the memory block according to the ID of unusual task, and are stored field data and abnormal information into the retention data memory block;
B2, task abnormity monitoring program send the test mode order to the hardware that this task relates to, and after hardware returned test result, the field data with the test point of various hardware was saved in the retention data memory block.
Described field data comprises at least: the field datas such as storehouse of unusual task;
Described abnormal information comprises at least: unusual task names, take place the unusual time etc.;
Described field data comprises at least: the one or more data in the information such as the radiofrequency signal, pll lock situation of hardware temperatures, reception or transmission when unusual take place in task.
The described method of in real time task of current execution being monitored of steps A may further include: in each task exceptional condition is set, if meet exceptional condition then task abnormity; Otherwise task is normal;
Step B further comprises:
B3, each task obtain unusual task title, abnormality code row number and filename and unusual concrete parameter takes place; Above-mentioned information is stored into the file system area of memory with document form.
Step C is described from memory, read abnormal data method can for: handheld device is connected with computer, with computer from the file system area of memory or/and read abnormal data the retention data memory.
As seen from the above technical solutions, the method for supervising of this handheld device of the present invention and Fault Locating Method, to all automatically record at the field data under some abnormal informations that occur during the equipment operation and the software anomaly situation, store in the memory space of equipment.When fault location, read out from the memory space of handheld device abnormal information and field data record, carry out fault location according to these information.Manually compare monitoring and write down the method for carrying out fault location unusually in real time with prior art, this method does not need artificial enforcement to monitor and write down and just the abnormal conditions of handheld device can be noted, be convenient to fault location, and can improve the speed and the efficient of fault location.
Description of drawings
Fig. 1 is the spatial division schematic diagram of mobile phone memory;
Fig. 2 is the monitoring handling process schematic diagram of one embodiment of the invention.
Embodiment
For making purpose of the present invention, technical scheme and advantage clearer, below with reference to the accompanying drawing embodiment that develops simultaneously, the present invention is described in more detail.
The method for supervising of this handheld device of the present invention and Fault Locating Method, to all note at the field data under some abnormal informations that occur during the equipment operation and the software anomaly situation, store in the memory space of equipment, when fault location, from the memory space of handheld device abnormal information and the field data that writes down read out, carry out fault location according to these information.
Realize that with mobile phone process of the present invention is that the present invention will be described in detail for embodiment below.
In the present embodiment, will be stored in the memory space of mobile phone in the abnormal information of mobile phone run duration appearance and the field data under the software anomaly situation.
As shown in Figure 1, the mobile phone memory space generally comprises: Boot memory block, App executable file district and file system area and retention data memory block.
Among Fig. 1, absolute memory space address 0x00000～0xxxxxx is (owing to each producer has nothing in common with each other to the division of mobile phone storage space, therefore 0xxxxxx, 0xyyyyy herein, 0xzzzzz only represent three uncertain hexadecimal numbers respectively) be the boot of handset starting for the Boot storage area stores, subregion is generally very little, and the space of several k is just enough.
Absolute memory space address 0xxxxxx～0xyyyyy be the storage of App executable file district be the binary code of cell phone software working procedure, the binary code of software such as mobile phone operating system, application program of mobile phone for example, this subregion generally will take bigger space.
Absolute memory space address 0xyyyyy～0xzzzzz is the file system area storage file, comprise mobile phone parameters file and the file that generates or receive by mobile phone from the outside, as the photo files of taking a picture, the mp3 file of network download etc., this subregion take maximum space.
The absolute later space of memory space address 0xzzzzz can be used as the retention data memory block, is the remaining space of mobile phone memory, can store data.
Therefore, abnormal information and the field data under the software anomaly situation that the mobile phone run duration occurs can be stored in file system area with the form of file, also can directly store in the retention data memory block.
Present embodiment is divided into two kinds unusually with mobile phone:
First kind, general unusual, be meant can not cause equipment crash or reset unusual, mainly be meant some softwares improper branch as can be known, these minor issues can be tolerated, can not cause diffusion or system crash.Such as the transmitting power of mobile phone, according to consensus standard, should be controlled within certain scope, but be below or above agreement standard a little have not big harm, can be used as general unusual.
Second kind, be the equipment of unknown cause crash or reset unusual.
To above-mentioned two kinds unusual, present embodiment has carried out differentiated treatment:
For first kind of abnormal conditions, because it is more to occur situation relatively, need frequent record, present embodiment is recorded in such abnormal information in the file system area with the form of file, the content of record is less relatively, owing to the mistake that is known reason, a logger task name, row number and unusual concrete parameter takes place get final product.
Very simple to this implementation method that writes down unusually: as only to need in the program of each task, to add processing branch and get final product, exceptional condition for example is set, judge whether unusually according to whether meeting exceptional condition, if recorded information then, otherwise continue executive program.During practical application, also can be not to this record that carries out unusually.
Second kind of abnormal conditions, because it is less situation to occur, do not need frequent record, and these unusual reasons are unknown often, so present embodiment is recorded in such abnormal information and field data in the retention data memory block, owing to do not know specifically, the content of record is more, comprise at least should: the task names of dying, take place the test point of abnormal information such as unusual time and various hardware data, fall the field datas such as storehouse scene of task.
Though unusually situation to occur less to this, the equipment of unknown cause crash or reset unusually for handheld device hazard ratio bigger, may cause equipment not use, therefore this record unusually is very important.
This implementation method that writes down is unusually had a variety of, giving one example below describes.
In the present embodiment, the task abnormity monitoring program is set in mobile phone, this program promptly brings into operation behind mobile phone power-on, simultaneously, monitoring response timer is set in each task, and each task begins to carry out the back and starts monitoring response timer, and this timer then, task promptly sends the monitoring response message to the abnormal monitoring program, and this timer that resets.Whether the abnormal monitoring program receives the monitoring response message of each task in the given time by supervision timer, judges that whether this task is moved normally, when task is undesired, writes down the abnormal information and the field data of this task.
In the present embodiment, current task table of abnormal monitoring program maintenance.System is when task of every startup or a task termination, all notify the abnormal monitoring program, the abnormal monitoring program is added this task in the current task table to after receiving the task start notice, after receiving the task termination notice, this task of deletion from this current task table.
The monitoring flow process of abnormal monitoring program is referring to Fig. 2, and Fig. 2 is the monitoring handling process schematic diagram of one embodiment of the invention.This flow process may further comprise the steps:
Whether then step 201, abnormal monitoring program judge supervision timer, if arrive then execution in step 202, otherwise carry out this step repeatedly.In the present embodiment, the timing of the supervision timer of abnormal monitoring program, can be set to guarantee during monitoring regularly, to receive the monitoring response message of each task like this in the abnormal monitoring program more than or equal to the longest timing in the monitoring response timer of all tasks.
Step 202 is selected a current task, can selective sequential from current task table.
Step 203 judges whether to receive the monitoring response message of this task, if then this task is normal, and execution in step 206; Otherwise, this task abnormity, execution in step 204.
Step 204 is inquired about the field data of this task in the memory block according to task ID, and with field data with the task names of dying, unusual abnormal informations such as time take place together stores the retention data memory block into.These field datas comprise at least: information such as the storehouse scene of the task of dying.
Step 205, the hardware that relates to this task sends the test mode order, and after hardware returned test result, the field data with the test point of various hardware was saved in the retention data memory block, then device reset.These field datas can comprise: the radiofrequency signal of hardware temperatures, reception or transmission, pll lock situation etc.
Step 206 judges whether to also have unselected task, if also have then return step 202, selects next task, otherwise returns step 201.
Like this, the abnormal information that takes place of mobile phone and the field data when unusual have all stored the retention data memory block of memory into.When fault location, mobile phone is linked to each other with a computer, from the retention data memory block, read abnormal information and abnormal information and field data when unusual with computer, carry out fault location according to these information.
By the above embodiments as seen, the method for supervising of this handheld device of the present invention and Fault Locating Method, do not need artificial monitoring in real time and record the abnormal conditions of handheld device can be automatically recorded, the automatic record of abnormal information and field data extremely helps fault location, the fault that could find long-time running, fault such as operation ability generation in several years continuously is especially effective, and can save manpower.Simultaneously, when maintenance of equipment, abnormal information and the field data that can store in the mobile phone memory by inquiry, the speed and the efficient of fault location can be improved in Primary Location problem place.
More than be embodiment with the method for supervising and the fault location of mobile phone, in fact for handheld devices such as PDA, handheld devices,, perhaps can realize the present invention by extending space as long as there is remaining space its memory block.Therefore the above only is the present invention program's preferred embodiment, not in order to limit protection scope of the present invention.
Claims (15)
1, a kind of method for supervising of handheld device is characterized in that, this method may further comprise the steps:
A, after handheld device starts, in real time the task of current execution is carried out status monitoring;
B, when detecting a task abnormity, obtain in the abnormal information of this task and the memory that field data stores handheld device into.
2, method for supervising as claimed in claim 1, it is characterized in that, the described method of in real time task of current execution being carried out status monitoring of steps A is: the task abnormity monitoring program is set in device systems, by the task abnormity monitoring program task is carried out status monitoring;
Step B is described to obtain the abnormal information of this task and method that field data stores in the memory is: obtain the abnormal information of this task and the retention data memory block that field data stores memory into by the task abnormity monitoring program.
3, method for supervising as claimed in claim 2 is characterized in that, the described task abnormity monitoring program of steps A to the method that the task of current execution is carried out status monitoring is in real time:
Monitoring response timer is set in each task, when task begins, starts this timer, timing then, task sends the monitoring response message to the abnormal monitoring program;
Described task monitoring facilities is provided with supervision timer, and this timer then judges whether to receive the monitoring response message of each task transmission successively, if receive the Mission Monitor response message, then this task is normal; Otherwise this task is not unusual.
4, method for supervising as claimed in claim 3 is characterized in that, the described method that supervision timer is set is: a timing is set more than or equal to the longest timing in the monitoring response timer in all tasks.
5, method for supervising as claimed in claim 2 is characterized in that, the method that described step B is described to be obtained in the abnormal information of this task and the memory that field data stores handheld device into comprises:
B1, task abnormity monitoring program are inquired about the field data of this task in the memory block according to the ID of unusual task, and are stored field data and abnormal information into the retention data memory block;
B2, task abnormity monitoring program send the test mode order to the hardware that this task relates to, and after hardware returned test result, the field data with the test point of various hardware was saved in the retention data memory block.
6, method for supervising as claimed in claim 5 is characterized in that, described field data comprises at least: the storehouse field data of unusual task;
Described abnormal information comprises at least: unusual task names, unusual time of generation;
Described field data comprises at least: the radiofrequency signal of hardware temperatures, reception or transmission when unusual, the one or more data in the pll lock situation take place in task.
As claim 2,3 or 5 described method for supervising, it is characterized in that 7, the described method of in real time task of current execution being monitored of steps A further comprises: in each task exceptional condition is set, if meet exceptional condition then task abnormity; Otherwise task is normal;
Step B further comprises:
B3, each task obtain unusual task title, abnormality code row number and filename and unusual concrete parameter takes place; Above-mentioned information is stored into the file system area of memory with document form.
8, a kind of Fault Locating Method of handheld device is characterized in that, this method may further comprise the steps:
A, after handheld device starts, in real time the task of current execution is carried out status monitoring;
B, when detecting a task abnormity, obtain in the abnormal information of this task and the memory that field data stores handheld device into;
C, from memory, read abnormal information and field data, carry out fault location according to this information.
9, Fault Locating Method as claimed in claim 8, it is characterized in that, the described method of in real time task of current execution being carried out status monitoring of steps A is: the task abnormity monitoring program is set in device systems, by the task abnormity monitoring program task is carried out status monitoring;
Step B is described to obtain the abnormal information of this task and method that field data stores in the memory is: obtain the abnormal information of this task and the retention data memory block that field data stores memory into by the task abnormity monitoring program.
10, Fault Locating Method as claimed in claim 9 is characterized in that, the described task abnormity monitoring program of steps A to the method that the task of current execution is carried out status monitoring is in real time:
Monitoring response timer is set in each task, when task begins, starts this timer, timing then, task sends the monitoring response message to the abnormal monitoring program;
Described task monitoring facilities is provided with supervision timer, and this timer then judges whether to receive the monitoring response message of each task transmission successively, if receive the Mission Monitor response message, then this task is normal; Otherwise this task is not unusual.
11, Fault Locating Method as claimed in claim 10 is characterized in that, the described method that supervision timer is set is: a timing is set more than or equal to the longest timing in the monitoring response timer in all tasks.
12, Fault Locating Method as claimed in claim 9 is characterized in that, the method that described step B is described to be obtained in the abnormal information of this task and the memory that field data stores handheld device into comprises:
B1, task abnormity monitoring program are inquired about the field data of this task in the memory block according to the ID of unusual task, and are stored field data and abnormal information into the retention data memory block;
B2, task abnormity monitoring program send the test mode order to the hardware that this task relates to, and after hardware returned test result, the field data with the test point of various hardware was saved in the retention data memory block.
13, Fault Locating Method as claimed in claim 12 is characterized in that, described field data comprises at least: the storehouse field data of unusual task;
Described abnormal information comprises at least: unusual task names, unusual time of generation;
Described field data comprises at least: the radiofrequency signal of hardware temperatures, reception or transmission when unusual, the one or more data in the pll lock situation take place in task.
14, as claim 9,10 or 12 described Fault Locating Methods, it is characterized in that, the described method of in real time task of current execution being monitored of steps A further comprises: in each task exceptional condition is set, if meet exceptional condition then task abnormity; Otherwise task is normal;
Step B further comprises:
B3, each task obtain unusual task title, abnormality code row number and filename and unusual concrete parameter takes place; Above-mentioned information is stored into the file system area of memory with document form.
15, Fault Locating Method as claimed in claim 8, it is characterized in that, the described method that reads abnormal data from memory of step C is: handheld device is connected with computer, with computer from the file system area of memory or/and read abnormal data the retention data memory.
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| Application Number | Priority Date | Filing Date | Title |
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| CNB2004100810787A CN100344204C (en) | 2004-09-30 | 2004-09-30 | Monitoring method and fault positioning method for hand-held apparatus |
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| CNB2004100810787A CN100344204C (en) | 2004-09-30 | 2004-09-30 | Monitoring method and fault positioning method for hand-held apparatus |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102200941A (en) * | 2010-03-25 | 2011-09-28 | 杭州华三通信技术有限公司 | Method and unit for monitoring process state |
| CN102413247A (en) * | 2011-11-30 | 2012-04-11 | 中兴通讯股份有限公司 | Method and device for recovering crash site of terminal |
| WO2012126209A1 (en) * | 2011-03-23 | 2012-09-27 | 中兴通讯股份有限公司 | Intelligent inspection method, user terminal, server and system |
| CN101727380B (en) * | 2008-10-13 | 2013-05-08 | 三星电子株式会社 | System maintaining device and method for portable terminal |
| CN105009554A (en) * | 2013-12-24 | 2015-10-28 | 华为终端有限公司 | Method for detecting whether hardware of intelligent terminal is running abnormally and intelligent terminal |
| CN106354575A (en) * | 2016-08-12 | 2017-01-25 | 中国航空工业集团公司西安飞行自动控制研究所 | Troubleshooting device and method based on stack tracing |
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| US9710321B2 (en) | 2015-06-23 | 2017-07-18 | Microsoft Technology Licensing, Llc | Atypical reboot data collection and analysis |
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| US5805666A (en) * | 1995-02-28 | 1998-09-08 | Sony Corporation | Method of and apparatus for diagnosing personal communication system |
| JPH11160383A (en) * | 1997-12-02 | 1999-06-18 | Fujitsu Ltd | Apparatus and method for checking of connection of terminal |
| JP2003150449A (en) * | 2001-11-19 | 2003-05-23 | Matsushita Electric Ind Co Ltd | Cellular phone device |
| CN1180551C (en) * | 2002-05-23 | 2004-12-15 | 华为技术有限公司 | Fault location method of program mode |
| CN1275155C (en) * | 2002-08-24 | 2006-09-13 | 中兴通讯股份有限公司 | Abnormal failure location method in embedded operationi system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101727380B (en) * | 2008-10-13 | 2013-05-08 | 三星电子株式会社 | System maintaining device and method for portable terminal |
| CN102200941A (en) * | 2010-03-25 | 2011-09-28 | 杭州华三通信技术有限公司 | Method and unit for monitoring process state |
| WO2012126209A1 (en) * | 2011-03-23 | 2012-09-27 | 中兴通讯股份有限公司 | Intelligent inspection method, user terminal, server and system |
| CN102413247A (en) * | 2011-11-30 | 2012-04-11 | 中兴通讯股份有限公司 | Method and device for recovering crash site of terminal |
| CN102413247B (en) * | 2011-11-30 | 2016-09-14 | 南京中兴软件有限责任公司 | The restoration methods of crash site of terminal and device |
| CN105009554A (en) * | 2013-12-24 | 2015-10-28 | 华为终端有限公司 | Method for detecting whether hardware of intelligent terminal is running abnormally and intelligent terminal |
| US10055273B2 (en) | 2013-12-24 | 2018-08-21 | Huawei Device (Dongguan) Co., Ltd. | Method for checking whether hardware of intelligent terminal runs abnormally and intelligent terminal |
| CN106354575A (en) * | 2016-08-12 | 2017-01-25 | 中国航空工业集团公司西安飞行自动控制研究所 | Troubleshooting device and method based on stack tracing |
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| CN100344204C (en) | 2007-10-17 |
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