CN1664826A - Material sent back repairing on-line system and method - Google Patents
Material sent back repairing on-line system and method Download PDFInfo
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- CN1664826A CN1664826A CN 200410026433 CN200410026433A CN1664826A CN 1664826 A CN1664826 A CN 1664826A CN 200410026433 CN200410026433 CN 200410026433 CN 200410026433 A CN200410026433 A CN 200410026433A CN 1664826 A CN1664826 A CN 1664826A
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Abstract
This invention provides a reprocessed material operating on-line system and its method, which comprise a net server for operating the said system's software assembly, which includes a data receiving module, a reprocess bill number distributing module, a reprocess application auditing module, a storing position distributing module, E-mail announcing module, work accomplishment confirming module and reprocess state checking module; a data base for storing information generated and needed in on-line work process; multiple user side device for user to access work system on material reprocessing line by website browser.
Description
[technical field]
The present invention relates to a kind of return of goods and maintenance activity system and method, relate in particular to a kind of based on network material and reprocess operating system and method.
[background technology]
Appearance along with many manufacturing process managing and control systems about product, for example Enterprise Resources Planning (Enterprise Resource Planning, ERP) and supply-chain management system (Supply Chain Management, SCM) etc., better solution can constantly be sought to improve the efficient of product being pushed to the user by enterprise.Yet, but rest on relatively low development level for selling operations such as the return of goods behind the product and maintenance.And, because (the Original Equipment Manufacturing of original equipment manufacturer, OEM) and contract equipment manufacturers (Contract Equipment Manufacturing, appearance CEM) make the return of goods of product and maintenance flow become complicated more.
Therefore it is very necessary to simplify the product return of goods and maintenance activity flow process.At present, many enterprises have adopted a kind of management and control product to return goods and the solution of maintenance flow, promptly material reprocess mandate (Return Material Authorization, RMA).RMA can be regarded as an opposite flow process with the order flow process in some sense, when the client need return the product of buying when keeping in repair, after the client need get in touch with the product supplier and both sides reach an agreement, the product supplier just can fetch product according to this agreement and keep in repair.As the United States Patent (USP) trademark office patent application case that August 29, disclosed publication number was US 2002/0120535 in 2002, its title be " provide return goods and maintenance process in the Website system and method (Website System and Method for Providing On-line Data-change and a Collaborative Service of Return and RepairProcess) of online data exchange and cooperation with service ".The disclosed technology of this patent application case provides the communication platform of a website as client, maintenance center and spare part supplier, the return of goods of product and maintenance activity flow process are to carry out management and control and tracking by Internet (Internet), have made full use of informationization technology and network technology and have improved the operating efficiency that product is returned goods and keeped in repair.Yet, the disclosed technology of this patent application case is in the flow process of complete product return of goods and maintenance, need client, maintenance center and spare part supplier three parts to finish jointly, for the customer, need to return goods then need with other two sides work compound if having.Therefore, thus being necessary further to simplify return of goods flow process makes things convenient for the client.
So need provide a kind of material to reprocess the on-line operation system and method, the client only needs to carry out the data exchange from the website with the maintenance center in whole return of goods flow process.
[summary of the invention]
At the deficiency of prior art, fundamental purpose of the present invention is to provide a kind of material to reprocess the on-line operation system and method, when the client has return of goods demand, directly reprocesses to product maintenance center application material.
For achieving the above object, the invention provides a kind of material and reprocess the on-line operation system, comprise a plurality of client terminal devices, be to be used for the user to reprocess the webpage of on-line operation system, carry out the real time data exchange by web browser (Microsoft InternetExplorer or Netscape Navigator) visit material; One webserver is to be used to move the software assembly that material of the present invention is reprocessed the on-line operation system; One database is to be used for being stored in material to reprocess the data information that the on-line operation process produces and need use.Client terminal device is connected with the webserver by network, and the webserver is by a connected reference database.Wherein, the webserver comprises: a data receiver module is to be used for receiving application materials, client's shipment information, warehouse-in data and the maintenance center delivery data of reprocessing; One reprocesses the single numbers distribution module, is to be used for distributing material to reprocess single numbers automatically; One reprocesses the application materials auditing module, is to be used to judge the auditing result information of reprocessing application materials; One storage space distribution module is to be used for searching for automatically warehouse storage space information, selects still unappropriated storage space to distribute automatically, and the storage space assignment information is stored in the database; One email notification module, be to be used for automatic send Email (E-Mail), notify the client with the auditing result information of reprocessing application materials, after submitting client's shipment information to, automatically send Email is notified the maintenance center, and the E-Mail content is client's a shipment information, and after submitting maintenance center delivery data to, automatically send E-Mail and notify the client, the E-Mail content is the delivery data of maintenance center; The affirmation module is finished in one operation, is to be used to confirm that operation finishes, and closes corresponding material and reprocesses list; Reaching one and reprocess single status poll module, is to be used to inquire about material to reprocess single status information.
For achieving the above object, the present invention also provides a kind of material to reprocess the on-line operation method, and it comprises the steps: to receive the new application materials of reprocessing; For the application materials of submitting to of reprocessing are reprocessed single numbers automatic the distribution; Judge the auditing result information of reprocessing application materials, and notify the client with the Email form auditing result information; Receive client's shipment information, notify the maintenance center with the Email form shipment information; Automatically be the material distribution depot storage space of reprocessing, and store this storage space assignment information in database; Receive the putaway verification data; Receive the delivery data of maintenance center, the data of will delivering is notified the client with the Email form; Receive material and reprocess the affirmation information that operation is finished; And the inquiry material is reprocessed single status information.
[description of drawings]
Fig. 1 is the hardware structure figure that material of the present invention is reprocessed the on-line operation system.
Fig. 2 is the functional block diagram that material of the present invention is reprocessed the webserver of on-line operation system.
Fig. 3 is that the user that material of the present invention is reprocessed the on-line operation method reprocesses the process flow diagram of operation.
Fig. 4 is the system job process flow diagram that material of the present invention is reprocessed the on-line operation method.
[embodiment]
As shown in Figure 1, be the hardware structure figure that material of the present invention is reprocessed the on-line operation system.This framework comprises: a webserver 12 is to be used to move the software assembly that material of the present invention is reprocessed the on-line operation system, and this software assembly comprises seven functional modules (seeing Fig. 2 for details); A plurality of client terminal devices 10 carry out material by network 11 access web server 12 and reprocess on-line operation; One database 14 is to be used for being stored in material to reprocess data that the on-line operation process produces and the data that need use, and comprises user's materials for registration, reprocesses application materials, all material details etc.; One connects 13, is to be used for carrying out between the webserver 12 and the database 14 data to transmit and communicate by letter.
User described in the embodiment of the invention, be meant the relevant operating personnel who uses material of the present invention to reprocess the on-line operation system and method, can be the client that the online application material is reprocessed, also can be the professional service staff of maintenance center, can also be the stock clerk that materiel warehouse-out, warehouse-in data are reprocessed in registration.
As shown in Figure 2, be the functional block diagram that material of the present invention is reprocessed the webserver 12 of on-line operation system.This webserver 12 comprises seven functional modules, is respectively that a data receiver module 120, is reprocessed single numbers distribution module 121, and reprocessed application materials auditing module 122, a storage space distribution module 123, an email notification module 124, an operation and finish and confirm that module 125 and reprocesses single status poll module 126.
Data receiver module 120, be used to receive user's materials for registration, reprocess application materials, client's shipment information, warehouse-in data and maintenance center delivery data, and with received data storage in database 14.
Described user's materials for registration, being meant that the user registers becomes the basic document of being submitted to when material is reprocessed the member of on-line operation system.
The described application materials of reprocessing comprise the product ID of reprocessing single basic document and material to be reprocessed.Wherein reprocess single basic document, comprise that at least customer name, telephone number, e-mail address (E-Mail Address), address, maintenance center, material reprocess type.For customer name, telephone number, e-mail address, if the client does not fill in, then data receiver module 120 reads from user's materials for registration that database 14 stores.In the system job flow process, email notification module 124 will be according to the automatic send Email of user's e-mail address (E-Mail).Material is reprocessed type has two can select, and the one, the guarantee period maintenance free, another kind of then be the maintenance that causes owing to client's reason, the latter charges to the client.The client can reprocess at a material and fill in the product ID that a plurality of need return material in the application according to own needs, that is to say that the client can application reprocess a plurality of materials on a material be reprocessed singly.The details of corresponding material will be called according to the product ID that the client imported by system from database 14.
Described client's shipment information is meant the corresponding shipment information that is produced after client's shipment, and this shipment information is stored in the database 14.After the client submitted shipment information to, email notification module 124 sent the professional service staff of E-Mail notice maintenance center automatically.Material is reprocessed single shipment information and is comprised and reprocess single numbers, Planned Ship Date, estimated time of arrival, carrier's title, carrier's cargo tracking number and to reprocessing the descriptor of material.If the client is former thereby abandon this material and reprocess application for some, then can cancels this material and reprocess single numbers; If the client just can shipment give the maintenance center after having submitted above-mentioned shipment information to, wait for that the professional service staff confirms shipment information.Before the professional service staff confirmed that shipment information, system distribute storage space automatically, the client can make amendment to shipment information by accessing system.The each modification, system all can do corresponding data updating operation in database 14, to keep the consistance of data.
Described warehouse-in data, when being meant that reprocessing material is sent to the maintenance center, the stock clerk registers the data that in-stockroom operation produces to reprocessing material, and this data comprises entry time, storage space allocation result information and reprocesses information such as material characteristics.
Described maintenance center delivery data, be meant that reprocessing material finishes maintenance after, the data that the maintenance center is produced when delivering to the client.The maintenance center delivery data that is produced comprise reprocess single numbers, Planned Ship Date, estimated time of arrival, carrier's title, carrier's cargo tracking number, to reprocessing material maintenance result's descriptor and warehouse storage space information.After the delivery data was submitted to, the delivery data was stored in the database 14, and the email notification module 124 automatic E-Mail that send, and details and the Shipping Information of notifying client's material to reprocess are so that the client checks and accepts material maintenance result.
Reprocess single numbers distribution module 121, be used for the client submit to reprocess application materials after, distribute a new single numbers of reprocessing automatically, this is reprocessed single numbers and reprocesses single sign as this in reprocessing operation process.
Reprocess application materials auditing module 122, be meant that the professional service staff of maintenance center examines reprocessing application materials, whether decision is ratified this client's material and is reprocessed application, and the auditing result information of reprocessing application materials is judged.If auditing result information goes through for reprocessing application, then the email notification module 124 automatic E-Mail that send notify the client shipment to reprocess; If auditing result information is rejected for reprocessing application, then email notification module 124 sends E-Mail automatically and informs the unaccepted reason of client's this application, and the client needs to apply for again that according to this reason a material reprocesses list.System with the auditing result information stores at database 14.
Storage space distribution module 123 is to be used for the automatic distribution depot storage space of shipment information of filling in according to the client.The professional service staff reprocesses single select bonded maintenance or non-bonded maintenance according to client's shipment information for this, reprocesses single listed material distribution depot storage space for this automatically, and the storage space assignment information is deposited in the database 14.
Email notification module 124 is to be used for sending automatically the auditing result information that E-Mail will reprocess application materials to notify the client; After client's shipment information is submitted, send E-Mail notice maintenance center automatically, the E-Mail content is client's a shipment information; And after maintenance center delivery data is submitted, sends E-Mail automatically and notify the client, the E-Mail content is the delivery data of maintenance center.
Operation is finished and is confirmed module 125, is to be used for the user to confirm that finishing material reprocesses on-line operation, finishes this material and reprocesses work flow.For the professional service staff, filled in after the delivery data, can finish by operation and confirm that module 125 closes this material and reprocess single numbers; For the client, receive reprocess material through all of maintenance after, also finish and confirm that module 125 closes this material and reprocess single numbers by operation.
Reprocessing single status poll module 126, is that single status information is reprocessed in the usertracking inquiry that is used to have the system queries authority, so that understand single progress of reprocessing.Reprocessing single status information comprises: whether finish and reprocess application, whether this reprocesses application and goes through, whether the client fills in shipment information, whether distributed storage space, whether put in storage, whether finished maintenance and delivery, whether determined to fulfil assignment to the client.If the user has cancelled this material and reprocesses single numbers filling in when material is reprocessed shipment information, then this material is reprocessed single status information and should be comprised also material is reprocessed single whether the cancellation.
As shown in Figure 3, be that the user that material of the present invention is reprocessed the on-line operation method reprocesses the process flow diagram of operation.The user is if need reprocess the operation of being correlated with of on-line operation system by material, at first will be by the web browser of client terminal device 10, the visit material is reprocessed the website (step S301) of on-line operation system, fill in user's particulars, registration becomes the member of system (step S302), the professional service staff of maintenance center will distribute corresponding System Privileges for this user and inform that the user logins user name and user cipher that material is reprocessed the on-line operation system according to the user's materials for registration after confirming, the user logins material with this user name and user cipher at every turn and reprocesses on-line operation system (step S303).For the customer, enter system and mainly can carry out following operation: apply for that a new material reprocesses list and fill in or revise and reprocess application materials, fill in shipment information, the inquiry material is reprocessed single status information, confirms that material reprocesses single finishing (step S304); For the professional service staff of maintenance center, enter system and mainly can carry out following operation: application materials are reprocessed in audit, select bonded/non-bonded maintenance for reprocessing material, fill in the delivery data, and the affirmation material is reprocessed single finishing (step S304); For the stock clerk of maintenance center, enter system and mainly can carry out following operation: fill in putaway verification data (step S304).The user finishes material and reprocesses log off after the relevant operation of on-line operation system (step S305).Therefore a material is reprocessed finishing of operation to be needed to carry out repeatedly interjob between client and the maintenance center professional service staff, need repeatedly login material and reprocess the operation of being correlated with of on-line operation system.
As shown in Figure 4, be the system job process flow diagram that material of the present invention is reprocessed the on-line operation method.This flow process comprises the steps:
(a) receive the new application materials (step S401) of reprocessing
After the client logins material and reprocesses the on-line operation system, apply for that new material reprocesses list, fill in reprocess application materials and submit to after, data receiver module 120 receives new reprocessed application materials and it is stored in the database 14.
(b) single numbers (step S402) is reprocessed in distribution automatically
After the client submits to and to reprocess application materials, reprocess single numbers distribution module 121 and distribute one newly to reprocess single numbers and reprocess the sign of request slip automatically as this.
(c) application materials audits (step S403)
The professional service staff of maintenance center reprocesses application materials and determines whether to accept this material and reprocess application according to the client submitted to, reprocess application materials auditing module 122 and judge these auditing result information.If application is accepted, then email notification module 124 is according to reprocessing the e-mail address that the client filled on the application materials, automatically send E-Mail and notify the client to apply for going through, and inform that the client can keep in repair material shipment listed on this Application for Materials to the maintenance center; If application is rejected, then email notification module 124 is according to the client filled on the application materials e-mail address, automatically sending E-Mail notifies the client to apply for being rejected, then this Application for Materials is is no longer accepted, and the client can apply for again as required that new material reprocesses list or log off.
(d) receive shipment information and E-Mail notice maintenance center (step S404)
The client logins material and reprocesses the on-line operation system, reprocesses single numbers according to material and selects the material of approval shipment to reprocess list, fills in shipment information and submission, and 120 of data receiver modules receive client's shipment information, and it is stored in the database 14.After the client submitted shipment information to, email notification module 124 sent the professional service staff of E-Mail notice maintenance center automatically.Reprocess list if the client cancels certain material, then can select to log off, reprocessed single will not accepted by the material that the client cancels.
(e) distribute storage space (step S405) for reprocessing material automatically
The professional service staff confirms the shipment information that the client submits to, storage space distribution module 123 is reprocessed the distribution of singly storing in a warehouse to this material automatically, so that outloading material can obtain suitable storage space and wait for maintenance, simultaneously with storage space allocation result information stores in database 14.
(f) receive warehouse-in data (step S406)
When the material that the client returns arrives the maintenance center and waits for warehouse-in, the stock clerk reprocesses materiel warehouse-in with accessing system and confirms, and will reprocess materiel warehouse-in to corresponding storage space according to the storage space assignment information and wait for that the maintenance personal keeps in repair, data receiver module 120 deposits the warehouse-in data in database 14.
(g) receive maintenance center delivery data and E-Mail and notify the client (step S407)
Reprocess after material maintenance finishes, the professional service staff returns material to the client, and fill in material delivery data, data receiver module 120 receives this delivery data and is stored in the database 14, and the email notification module 124 automatic E-Mail that send notify the client.
(h) the affirmation material is reprocessed operation and is finished (step S408)
The client confirms that then this material reprocesses the action that single job is finished after receiving the material that keeped in repair; The professional service staff of maintenance center accessing system too carries out the action that affirmation is finished in operation.
Claims (8)
1. a material is reprocessed the on-line operation system, and it comprises a plurality of client terminal devices, and a webserver and a database is characterized in that the webserver comprises:
One data receiver module is to be used for receiving application materials, client's shipment information, warehouse-in data and the maintenance center delivery data of reprocessing;
One reprocesses the single numbers distribution module, is to be used for distributing material to reprocess single numbers automatically;
One reprocesses the application materials auditing module, is to be used to judge the auditing result information of reprocessing application materials;
One storage space distribution module is to be used for searching for automatically warehouse storage space information, selects still unappropriated storage space to distribute automatically, and the storage space assignment information is stored in the database;
One email notification module, be to be used for automatic send Email, notify the client with the auditing result information of reprocessing application materials, after submitting client's shipment information to, automatically send Email is notified the maintenance center, and Email content is client's a shipment information, and after submitting maintenance center delivery data to, automatically send Email is notified the client, and Email content is the delivery data of maintenance center; And
One reprocesses single status poll module, is to be used to inquire about material to reprocess single status information.
2. material as claimed in claim 1 is reprocessed the on-line operation system, it is characterized in that, the described webserver also comprises: the affirmation module is finished in an operation, is to be used to confirm that operation finishes, and closes corresponding material and reprocesses list.
3. material as claimed in claim 1 is reprocessed the on-line operation system, it is characterized in that, described auditing result information comprises: reprocess application materials and go through and reprocess application materials to be rejected.
4. material as claimed in claim 1 is reprocessed the on-line operation system, it is characterized in that, whether described material is reprocessed single status information and is comprised at least: finish and reprocess application, whether this reprocesses application and goes through, and whether the client fills in shipment information, whether has distributed storage space, whether put in storage, whether finished maintenance and delivery to the client, whether determined to fulfil assignment, and whether cancelled this material and reprocess list.
5. material as claimed in claim 1 is reprocessed the on-line operation system, it is characterized in that, client terminal device can be computing machine, have the personal digital aid (PDA) and the mobile phone of function of surfing the Net and data input output function.
6. a material is reprocessed operational method, and the client that the demand of reprocessing is arranged gets in touch with this method and maintenance center, and obtains the service that material is reprocessed from the maintenance center, it is characterized in that, this material is reprocessed operational method and comprised the steps:
Receive the new application materials of reprocessing;
Automatically distribute and reprocess single numbers;
Judge the auditing result information of application materials, notify the client with the Email form auditing result;
Receive client's shipment information, notify the maintenance center with the Email form shipment information:
Automatically be the material distribution depot storage space of reprocessing, and this storage space assignment information is stored in the database;
Receive the putaway verification data;
Receive maintenance center delivery data, the data of will delivering is notified the client with the Email form; And
Receive material and reprocess the affirmation information that operation is finished.
7. material as claimed in claim 6 is reprocessed operational method, it is characterized in that, also comprises step: the inquiry material is reprocessed single status information.
8. material as claimed in claim 6 is reprocessed operational method, it is characterized in that, wherein step receives client's shipment information, can also comprise step: the cancellation material is reprocessed list.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200410026433 CN1664826A (en) | 2004-03-05 | 2004-03-05 | Material sent back repairing on-line system and method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200410026433 CN1664826A (en) | 2004-03-05 | 2004-03-05 | Material sent back repairing on-line system and method |
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| Publication Number | Publication Date |
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| CN1664826A true CN1664826A (en) | 2005-09-07 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN 200410026433 Pending CN1664826A (en) | 2004-03-05 | 2004-03-05 | Material sent back repairing on-line system and method |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101645144A (en) * | 2009-06-09 | 2010-02-10 | 北京千禧维讯技术服务有限公司 | Testable electronic system used for communication network maintenance |
| CN101360130B (en) * | 2008-09-27 | 2011-09-21 | 北大方正集团有限公司 | Manuscript processing method and system |
| CN102542423A (en) * | 2010-12-08 | 2012-07-04 | 上海虹迪物流配送有限公司 | Electronic container loading list analysis information processing method and device |
| CN108320000A (en) * | 2018-02-07 | 2018-07-24 | 大运汽车股份有限公司 | A kind of tracking of commercial car accessory and quality guarantee system and method |
-
2004
- 2004-03-05 CN CN 200410026433 patent/CN1664826A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101360130B (en) * | 2008-09-27 | 2011-09-21 | 北大方正集团有限公司 | Manuscript processing method and system |
| CN101645144A (en) * | 2009-06-09 | 2010-02-10 | 北京千禧维讯技术服务有限公司 | Testable electronic system used for communication network maintenance |
| CN101645144B (en) * | 2009-06-09 | 2016-05-04 | 北京千禧维讯科技有限公司 | For the testable electronic system of communication network maintenance |
| CN102542423A (en) * | 2010-12-08 | 2012-07-04 | 上海虹迪物流配送有限公司 | Electronic container loading list analysis information processing method and device |
| CN108320000A (en) * | 2018-02-07 | 2018-07-24 | 大运汽车股份有限公司 | A kind of tracking of commercial car accessory and quality guarantee system and method |
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