CN1614596A - Method and system for contact information integrating process - Google Patents
Method and system for contact information integrating process Download PDFInfo
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- CN1614596A CN1614596A CN 200410096906 CN200410096906A CN1614596A CN 1614596 A CN1614596 A CN 1614596A CN 200410096906 CN200410096906 CN 200410096906 CN 200410096906 A CN200410096906 A CN 200410096906A CN 1614596 A CN1614596 A CN 1614596A
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Abstract
An integration method of to and fro information includes using information receiving and transmitting device to receive and transmit various to and fro information, using information processing unit to process the received or transmitted to and fro information, identifying characteristic of to and fro information by identification unit, comparing identification result with databank content, storing it in the ataband as if the characteristic is in accordance with the content or otherwise deleting it off.
Description
Technical field
Information processing method and system, particularly method and the system thereof that the contact information integrating of multitude of different ways is handled the present invention relates to come and go.
Background technology
Along with network technology and mobile communication development of science and technology, people link up the mode variation day by day of contact, except traditional meet, phone, letter, Email, SMS (short message service), internet instant messaging (as ICQ, MSN) also day by day become the communication contact mode that people use always.
At present, people comprise phone, e-mail, fax, note and instant messaging etc. with the direct contact of carrying out and/or handling of computing machine usually.Phone and fax are to be handled by the call center that the cti technology realizes, e-mail is with email client software processes such as outlook or foxmail, instant messaging is handled by instantaneous communication system, and SMS is then handled by the short message module of sending and receiving short messages software administration software or instantaneous communication system.The contact information of different modes can be stored among the different system or module with diverse form: can be received among outlook and/or the foxmail as e-mail, the file of call center's appointment is left in the telephonograph meeting in, even instant messaging and short message can be stored in communicate by letter and/or Short Message Service supplier's server in, fax then is stored in the file of operating system as file.These different softwares have different address lists, though the meeting that each address list has provides the function that derives and import, all bother very much and instability but import and derive at every turn, and the variation of the object data that takes place once to come and go just must import and derivation just can be kept the unification of object data through address list repeatedly, this is very loaded down with trivial details and difficult, and almost nobody is ready so to do.Therefore, the come and go data of object of different contact mode all isolates usually.
This traditional disposal route, inquiry contact object, retrieval contact information must depend on operating personnel to the memory of contact mode seasonal effect in time series, very difficulty and unreliable.Such as: operating personnel need know the last client's of giving quotation, he just must know that coming and going the last time with the client is Email, conversation, fax or other what modes on earth by traditional method, and then uses the management system inquiry of this mode; If he does not remember that the last client's of giving quotation is which kind of mode is carried out on earth clearly, he must get the result who makes mistake.
In sum, traditional disposal route can only be in its corresponding software or module lastest imformation when each contact takes place, and can not be automatically in other softwares or module lastest imformation; Because information dispersion ground storage, the comprehensive retrieval, the statistics that at present also not limited by the contact mode to the contact information in a plurality of softwares without any way, data mining as for other is also carried out with regard to being difficult to more, therefore, can't satisfy in social activitieies such as commercial affairs, administration people demand to the real-time management of contact object data.
The innovation and creation content
The purpose of this invention is to provide a kind of method and system thereof that can handle the contact information integrating of multitude of different ways.
For achieving the above object, the present invention takes following technical scheme: the method that a kind of contact information integrating is handled includes following steps: step 1, by the message pick-up and the dispensing device reception that are connected with computing machine with send various contact information; Step 2, the contact information that step 1 is received or send by the information process unit that is arranged in the computing machine are handled, and pick out recognition feature, contact time and the raw readings of contact information; Step 3, the recognition feature that is arranged on the contact information that the judging unit in the computing machine picks out step 2 and the content in the database in the computing machine compare; Step 4, the result who relatively obtains as step 3 are that the recognition feature of certain contact object is consistent in the database in recognition feature and the computing machine of contact information, define the contact of this contact so, and contact time and the raw readings that picks out in the step 2 stored in the database for known contact object; Step 5, the result who relatively obtains as step 3 be the recognition feature of contact information and the contact object in the database in the computing machine recognition feature when all inequality, judge by operating personnel whether this contact information is valuable contact this moment; Step 6, be judged as valueless contact, then by operating personnel's information deletion that should come and go as step 5; Step 7, be judged as valuable contact, then should come and go information stores in database by operating personnel as step 5.
In the method that above-mentioned contact information integrating is handled, described message pick-up that is connected with computing machine and dispensing device include: call voice treating apparatus, sending and receiving short messages device, fax treating apparatus and setting network interface on computers.
In the method that above-mentioned contact information integrating is handled, the described information process unit that is arranged in the computing machine includes call voice processing unit, fax processing unit, mail treatment unit, short message processing unit, instant messaging processing unit.
In the method that above-mentioned contact information integrating is handled, in the step 7, when operating personnel should come and go information stores in database the time, to this contact information definition one contact object oriented, if the contact object oriented of this contact information is the same with some contact object orienteds in the database, then in database should the record of contact object, add the recognition feature of this time contact information; If the contact object oriented of this contact information is all different with the contact object oriented in the database, then in database, set up a new contact object record.
The system that the present invention also provides a kind of contact information integrating to handle, include at least one the computing machine with Internet connection, some message pick-ups that are connected with computing machine and dispensing device, it is characterized in that: described computing machine includes the information process unit that connects one to one with described message pick-up and dispensing device, described information process unit all connects a judging unit, described judging unit connects a database, and described database connects one and shows query unit.
In the system that above-mentioned contact information integrating is handled, described message pick-up that is connected with computing machine and dispensing device include: phone language treating apparatus, sending and receiving short messages device, fax treating apparatus and setting network interface on computers.
In the system that above-mentioned contact information integrating is handled, the described information process unit that is arranged in the computing machine includes phone language processing unit, fax processing unit, mail treatment unit, short message processing unit, instant messaging processing unit.
In the system that above-mentioned contact information integrating is handled, described judging unit also connects a manually-operated unit.
In the system that above-mentioned contact information integrating is handled, described database also connects a manual input block.
The present invention has following advantage: because the contact information of the multiple mode of invention while integration processing, no matter which kind of contact takes place to be recorded in time in the contact object database and to relevant information upgrades in time, to the retrieval and the statistics limitation of mode of also no longer being come and gone of contact information, thereby make database real-time management contact object data become simple and reliable and easy to implement.This system and method has not only been simplified numerous and diverse contact information management, and simultaneously orderly data structure and complete record also provide more possibility to data mining.
Description of drawings
Fig. 1 is the structural representation of the system of contact information integrating processing provided by the present invention
Fig. 2 is the schematic flow sheet of the method for contact information integrating processing provided by the present invention
Embodiment
As shown in Figure 1, system for a kind of contact information integrating processing provided by the invention, include at least one the computing machine 1 with Internet connection, some message pick-ups that are connected with computing machine 1 and dispensing device 2, specifically, receive and send phone and select call voice treating apparatus 21 for use, it can be telephone sound card, also can be the call voice box that it is online that it is connected public telephone simultaneously; Receive and send SMS message and select sending and receiving short messages device 22 for use, it can be common mobile phone, also can be GSM MODEM or radio SMS gateway; Receive and send fax and select fax treating apparatus 23 for use, it can be the telephone sound card that is inserted with fax module, also can be digital fax machine or modulator-demodular unit; Reception and transmission mail, instant messaging then are by setting network interface 24 and Internet connection on computers, thereby realize the processing to mail or instant messaging.Computing machine 1 includes the some information process units 3 that connect one to one with message pick-up and dispensing device 2, specifically, information process unit 3 includes call voice processing unit 31, short message processing unit 32, fax processing unit 33, mail treatment unit 34, instant messaging processing unit 35; Call voice processing unit 31 is connected with call voice treating apparatus 21, short message processing unit 32 is connected with sending and receiving short messages device 22, fax processing unit 33 is connected with fax treating apparatus 23, and mail treatment unit 34 and instant messaging processing unit 35 are all by being provided with network interface 24 and Internet connection on computers.Information process unit 3 all connects a judging unit 4, and judging unit 4 connects a database 5, and database 5 connects one and shows a query unit 6 and a manual input block 7, and in addition, judging unit 4 also is connected with a manually-operated unit 8.
As shown in Figure 2, the method that the present invention also provides a kind of contact information integrating to handle includes following steps:
Step 1, receive and send various contact information by the message pick-up that is connected with computing machine and dispensing device.Wherein, receive and send phone and select the call voice treating apparatus for use, receive and send SMS message and select the sending and receiving short messages device for use, receive and send fax and select the fax treating apparatus for use, reception and transmission mail, instant messaging then are by setting network interface and Internet connection on computers, thereby realize the processing to mail or instant messaging; Its information that will receive or send to all sends the information process unit that is arranged in the computing machine to.
Step 2, the contact information that step 1 is received or send by the information process unit that is arranged in the computing machine are handled, and pick out recognition feature, contact time and the raw readings of contact information.Wherein, when the contact information that takes place is phone or fax, call voice treating apparatus or fax treating apparatus detect the telephone number of conversation object, this just is judged as phone by information process unit and faxes the recognition feature of these two kinds contact modes, phone was also noted by the information process unit of computing machine with the time that fax takes place, voice processing apparatus is defined as the raw readings of phone contact mode to the recording of phone by information process unit, and the image that the fax treating apparatus transmits then is the raw readings of fax contact mode; When system that the operator operates present embodiment and other wireless users carry out note when exchanging, the transmitting-receiving process of the real-time monitoring short message R-T unit of computing machine meeting, the phone number that carries out the wireless user that note exchanges with system is the recognition feature of note contact, the note transmitting time then is the contact time of this mode, and the content of text of short message then is the raw readings of this mode; When the E-mail address of having set number of the account on to the internet when system that the operator operates present embodiment carries out poll, Email by these mailbox transmitting-receivings can be received in the computing machine, e-mail address is the recognition feature of e-mail contact, the transmitting time of Email is the contact time of this mode, and theme, content and the annex of e-mail have just constituted the raw readings of this mode; When the operator operated native system and carries out instant messaging in the internet, the number of instant messaging was its recognition feature, and the time that communicates comes and goes the time for this mode, and its content of text is defined as raw readings.
Step 3, the recognition feature that is arranged on the contact information that the judging unit in the computing machine picks out step 2 and the content in the database in the computing machine compare.Specifically, database comprises a contact object address list form, wherein stores the various recognition features of known contact object, for example telephone number, fax number, phone number, E-mail address, instant communication number etc.After raw readings three parts of the recognition feature that contact takes place and whole arrangements are the contact object by computing machine, the contact time of aforementioned mode and the content of coming and going, the judging unit of computing machine will be to the record comparison of contact object address list form in the recognition feature of having come and gone and the database, and according to comparison result the come and go contact of object of the contact that is categorized as known contact object automatically and the unknown of will come and go.
Step 4, the result who relatively obtains as step 3 be in the database in recognition feature and the computing machine of contact information certain contact object recognition feature consistent, define the contact of this contact so, and contact time and the raw readings that picks out in the step 2 stored in the database for known contact object.Simultaneously, operating personnel also can also together store in the database this contact record fill substance summary and treatment measures by the manually-operated unit that is connected with judging unit, thereby finish the integration processing to the contact of known contact object.
Step 5, the result who relatively obtains as step 3 are the recognition features of the recognition feature of contact information and the contact object in the database in computing machine when inequality, and judge by operating personnel whether this contact information is valuable contact this moment.Specifically, when the recognition feature of contact and the record in the database when all inequality, this contact is categorized as the contact of unknown contact object automatically, handle according to the content of this contact by operating personnel, judge according to the content operation personnel whether this contact information is valuable contact, such as the phone that mistake is dialled, spam, advertising fax nature is valueless contact, and certain new client or certain frequent customer's new contact method is valuable contact naturally.
Step 6, be judged as valueless contact, then by operating personnel's information deletion that should come and go as step 5;
Step 7, be judged as valuable contact, then should come and go information stores in database by operating personnel as step 5.When concrete operations, when operating personnel should come and go information stores in database the time, to this contact information definition one contact object oriented, if the contact object oriented of this contact information is the same with some contact object orienteds in the database, then in database should the record of contact object, add the recognition feature of this time contact information; If the contact object oriented of this contact information is all different with the contact object oriented in the database, then in database, set up a new contact object record.
The present invention has also finished the real-time update to contact object address list in the classification of finishing contact information.With respect to traditional method, advanced part of the present invention also is to have eliminated a plurality of isolated address lists, need not to import and export and can set up a unified address list in real time, and this unified classification and management for the contact object provides necessary precondition.
For the contact of contact that is difficult to monitoring automatically or omission when monitoring, operating personnel can also carry out craft input contact information by the manual input block that is connected with database in the native system.Such as: meet, this is a kind of very important contact mode, and it is difficult to monitor automatically with computing machine, to the scheme of this contact recording of information native system with regard to manual input.The system of present embodiment has realized a greater variety of contacts are more fully write down, handled like this.
The contact of meet form, its recognition feature is defined as the meet address, and its raw readings is defined as the talk recording when meeting, and the time of meeting is the contact time of this mode naturally.
In needs retrieval and statistics, can carry out unrestricted unified retrieval and statistics according to multiple condition and purpose (as contact time, recognition feature, contact object oriented, or even a keyword in the content etc.) to the record in the database by the demonstration query unit that is connected with database in the native system.
Claims (10)
1, a kind of method of contact information integrating processing includes following steps:
Step 1, receive and send various contact information by the message pick-up that is connected with computing machine and dispensing device;
Step 2, the contact information that step 1 is received or send by the information process unit that is arranged in the computing machine are handled, and pick out recognition feature, contact time and the raw readings of contact information;
Step 3, the recognition feature that is arranged on the contact information that the judging unit in the computing machine picks out step 2 and the content in the database in the computing machine compare;
Step 4, the result who relatively obtains as step 3 are that the recognition feature of certain contact object is consistent in the database in recognition feature and the computing machine of contact information, define the contact of this contact so, and contact time and the raw readings that picks out in the step 2 stored in the database for known contact object;
Step 5, the result who relatively obtains as step 3 be the recognition feature of contact information and the contact object in the database in the computing machine recognition feature when all inequality, judge by operating personnel whether this contact information is valuable contact this moment;
Step 6, be judged as valueless contact, then by operating personnel's information deletion that should come and go as step 5;
Step 7, be judged as valuable contact, then should come and go information stores in database by operating personnel as step 5.
2, the method for contact information integrating processing according to claim 1, it is characterized in that: described message pick-up that is connected with computing machine and dispensing device include: call voice treating apparatus, sending and receiving short messages device, fax treating apparatus and setting network interface on computers.
3, the method for contact information integrating processing according to claim 2 is characterized in that: the described information process unit that is arranged in the computing machine includes call voice processing unit, fax processing unit, mail treatment unit, short message processing unit, instant messaging processing unit.
4, the method for handling according to claim 1 or 2 or 3 described contact information integratings, it is characterized in that: in the step 7, when operating personnel should come and go information stores in database the time, to this contact information definition one contact object oriented, if the contact object oriented of this contact information is the same with some contact object orienteds in the database, then in database should the record of contact object, add the recognition feature of this time contact information; If the contact object oriented of this contact information is all different with the contact object oriented in the database, then in database, set up a new contact object record.
5, a kind of system of contact information integrating processing, include at least one the computing machine with Internet connection, some message pick-ups that are connected with computing machine and dispensing device, it is characterized in that: described computing machine includes the information process unit that connects one to one with described message pick-up and dispensing device, described information process unit all connects a judging unit, described judging unit connects a database, and described database connects one and shows query unit.
6, the system of contact information integrating processing according to claim 5, it is characterized in that: described message pick-up that is connected with computing machine and dispensing device include: phone language treating apparatus, sending and receiving short messages device, fax treating apparatus and setting network interface on computers.
7, the system of contact information integrating processing according to claim 6 is characterized in that: the described information process unit that is arranged in the computing machine includes phone language processing unit, fax processing unit, mail treatment unit, short message processing unit, instant messaging processing unit.
8, according to the system of claim 5 or 6 or 7 described contact information integratings processing, it is characterized in that: described judging unit also connects a manually-operated unit.
9, according to the system of claim 5 or 6 or 7 described contact information integratings processing, it is characterized in that: described database also connects a manual input block.
10, the system of contact information integrating processing according to claim 8, it is characterized in that: described database also connects a manual input block.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200410096906 CN1614596A (en) | 2004-12-06 | 2004-12-06 | Method and system for contact information integrating process |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200410096906 CN1614596A (en) | 2004-12-06 | 2004-12-06 | Method and system for contact information integrating process |
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| CN1614596A true CN1614596A (en) | 2005-05-11 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN 200410096906 Pending CN1614596A (en) | 2004-12-06 | 2004-12-06 | Method and system for contact information integrating process |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102272756A (en) * | 2008-11-06 | 2011-12-07 | 阿玛得斯两合公司 | Method of integrating in real time large volumes of updates in a database |
| CN103179245A (en) * | 2011-12-23 | 2013-06-26 | 郭建甫 | System, method and program product for identifying calling telephone numbers |
| CN103248744A (en) * | 2013-04-24 | 2013-08-14 | 百度在线网络技术（北京）有限公司 | Method and device for providing recorded information in conservation process of mobile device |
| CN105100355A (en) * | 2015-08-31 | 2015-11-25 | 小米科技有限责任公司 | Method and device for identifying calling user |
| CN105100513A (en) * | 2015-08-21 | 2015-11-25 | 小米科技有限责任公司 | Incoming call information processing method, device, and incoming call business server |
-
2004
- 2004-12-06 CN CN 200410096906 patent/CN1614596A/en active Pending
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102272756A (en) * | 2008-11-06 | 2011-12-07 | 阿玛得斯两合公司 | Method of integrating in real time large volumes of updates in a database |
| CN102272756B (en) * | 2008-11-06 | 2013-11-27 | 阿玛得斯两合公司 | Method of integrating in real time large volumes of updates in database |
| CN103179245A (en) * | 2011-12-23 | 2013-06-26 | 郭建甫 | System, method and program product for identifying calling telephone numbers |
| CN103179245B (en) * | 2011-12-23 | 2016-08-10 | 走著瞧股份有限公司 | Incoming phone number identification system and method |
| CN103248744A (en) * | 2013-04-24 | 2013-08-14 | 百度在线网络技术（北京）有限公司 | Method and device for providing recorded information in conservation process of mobile device |
| CN103248744B (en) * | 2013-04-24 | 2016-06-08 | 百度在线网络技术（北京）有限公司 | A kind of method and apparatus that record information is provided in the communication process of mobile equipment |
| CN105100513A (en) * | 2015-08-21 | 2015-11-25 | 小米科技有限责任公司 | Incoming call information processing method, device, and incoming call business server |
| CN105100355A (en) * | 2015-08-31 | 2015-11-25 | 小米科技有限责任公司 | Method and device for identifying calling user |
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