CN1607799A - Method for implementing uniform number service - Google Patents

Method for implementing uniform number service Download PDF

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Publication number
CN1607799A
CN1607799A CN 200310100409 CN200310100409A CN1607799A CN 1607799 A CN1607799 A CN 1607799A CN 200310100409 CN200310100409 CN 200310100409 CN 200310100409 A CN200310100409 A CN 200310100409A CN 1607799 A CN1607799 A CN 1607799A
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China
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user
terminal
unified
plan
continuing
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Pending
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CN 200310100409
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Chinese (zh)
Inventor
陈辉
罗声
唐平方
张波
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Huawei Technologies Co Ltd
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Huawei Technologies Co Ltd
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Priority to CN 200310100409 priority Critical patent/CN1607799A/en
Publication of CN1607799A publication Critical patent/CN1607799A/en
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Abstract

This invention discloses a realization method for a unified number service including applying a unified number to mark the users and drafting the user successive plan and access strategy corresponding to the unified number. When a calling party sends a call to the called party, the system detects the assigned terminal in the user successive plan and the access strategy to transfer the call to the assigned terminal. This invention corresponds the unified number distributed to a user to its all access terminals so as to be convenient for memory and increase the call-up rate.

Description

The implementation method of unified code service
Technical field
The present invention relates to the telecommunications applied business, particularly the implementation method of unified code service.
Background technology
Along with the variation of communication medium/medium, under the communication condition that data, speech and video network are cut apart mutually, the communication modes that people possess can get more and more.And each communication modes all have different expression systems (as E.164, URI etc.), add the characteristics of the frequent migration in modern life space, often contact brings bundle to disturb to person-to-person communication.
Under present telecommunication system, the numbering present situation of each network/terminal is as follows:
1), E.164 telephone network adopts mode to number;
2), data network adopts the IP address number;
2), the mobile network separates numbering with fixed network;
3), mailing system adopts URI mode (user@huawei.com)
4), enterprise network/private network user adopts VPN cornet or extension numbering;
5), the enterprise network user has the enterprise's email address of oneself by the PROXY of enterprise;
Obviously, for a communication user, the numbering of the terminal that may have simultaneously can exist several.And because the residing position of communication user difference, the communication environment difference is because the factor of aspects such as communication security, communication cost, communication quality, communication efficiency wishes that communication tool and the communication medium selected are different fully.
For example, if the user in office, wish to adopt enterprise's extension number to answer phone on the desk; If just in session,, wish to forward to Voice Mailbox or Email for regular phone; If go on business, desired modifications is answered number or general calling is transferred to Email and important calling is transferred to mobile phone or new office telephone.
Present communication present situation makes and in the face of numerous number/numberings, does not know to adopt what mode suitable when people will be with someone communication, even it is suitable also not know to dial which number by telephone contact, and the user is difficult to remember.As the side that number/numbering has, have no idea to formulate/revise the plan of continuing and the access strategy of oneself.
Summary of the invention
The object of the present invention is to provide a kind of implementation method of uniform number service, remember called number to make things convenient for the calling subscribe, flexible formulation is provided and revises the plan of continuing of oneself and the means of access strategy for the user simultaneously.
The present invention includes following step:
A, caller send calling with unified number to called;
B, uniform number service software obtain the terminal called of appointment according to unified number inquiry corresponding user's plan of continuing and access strategy with it;
C, with call proceeding to the terminal called of appointment.
According to said method:
The method that described unified number adopts " unified number access code " to add " unified number suffix " indicates.
The described plan of continuing and access strategy are stored in the external unified number resource management server, and the calling of unifying number all is routed on this server; Perhaps the described plan of continuing and access strategy are stored on the switch.
Described server provides the WEB website, and the user is by this WEB website application unified number, customization or the modification plan of continuing and access strategy.
The user unifies number by the liaison mode application, the customization plan of continuing and access strategy; Perhaps arrive the unified number of the on-the-spot application of telecom operation department, by telecommunication department on behalf of formulating or revise continue strategy and access plan.
Described plan of continuing and access strategy comprise one of following content item or complex item:
Call screening: the incoming call to unified number call filters according to information such as calling numbers;
Call Forwarding Unconditional: forward on the terminal before sending a telegram here all;
Carry out forward according to calling number: will send a telegram here forward to designated terminal according to information such as calling numbers;
Distinguish forward to different terminals by day off and working day;
Carry out forward according to the time: by working time and non-working time, with the incoming call forward to different terminals;
The acquiescence forward: in front condition all can not satisfy or not cover condition the time, forward is to certain terminal;
Divert when busy: be routed to user-defined terminal, when this terminal busy, can be routed to another terminal;
Call Forwarding No Reply: be routed to user-defined terminal, when this terminal no response, to be routed to another terminal.Forward number of times restriction: to avoid the forward number of times too much and the circulation forward.
The complex item content of above-mentioned plan of continuing and access strategy has priority, and server is handled by this priority.Described terminal is all kinds of landline telephones, mobile phone, computer or E-mail address etc.
The present invention unifies number by network management with each and corresponds to all communicating terminals that this user possesses, and formulate an access strategy (strategy of each user, and the user can revise voluntarily), in order to the terminal of regulation selection, priority and the calling implementation strategy that terminal is selected.All that the unified number of distributing to this user can be corresponded to this user in the access strategy access terminal, such as POTS, EPHONE, PC, mobile phone, PDA, pocket PC etc.Because the medium difference that inserts, its loaded information form are also different, can be that speech, data, video etc. are multiple.
Beneficial effect of the present invention:
1) calling subscriber only need remember a number to the called subscriber--unified number, convenient memory.
2) called subscriber can customize and revise according to the communication conditions such as communication time, place of oneself plan of continuing and the strategy of oneself at any time, and the telecommunications high-end user is had a great attraction.
3) because the abundant plan of continuing and tactful form are got up the communication resources organic connections of the person ownerships such as phone, mobile phone, EMAIL, short message, voice mail, both can improve communication efficiency; The percept of call completed that can improve network is arranged.
4) unify the portability ability of number, make and realize that in history Subscriber Number (sign) and terminal are separated for the first time.
Description of drawings
Fig. 1 and Fig. 2 are the present invention's plan of continuing and access strategy content schematic diagram;
Fig. 3 and Fig. 4 are business process map of the present invention.
Embodiment
Uniform number service, claim that again IPN (Internet Personal Numbering) is exactly the communication territory (public network or enterprise network) an interconnection and interflow, give general identification number in communication territory of each user assignment, this identification number is called unified number.The content of uniform number service comprises: ID (unified number), ID (unified number) distribution, user's plan of continuing and access strategy customize and revise.
Realization of the present invention is: adopt unified number that the user is indicated in the communication territory, formulate the user's corresponding with unified number the plan of continuing and access strategy.Caller is sent calling with unified number to called; Uniform number service software obtains the terminal called of appointment according to unified number inquiry corresponding user's plan of continuing and access strategy with it; Then with call proceeding to the terminal called of appointment.
What the present invention mainly described is the service logic of unified number, affects existing PSTN network in order to try one's best littlely, and the external server mode of recommendation is realized uniform number service.But it also can realize this service logic at telephone exchange.
Number resource is unified in recommendation server of the present invention unified management, comprises unified number application, distribute, continue plan and the formulation of access strategy, revises etc.But this function can be simplified, such as the user is by liaison mode or to the unified number of the on-the-spot application of telecom operation department; By telecommunication department on behalf of formulating or revise continue strategy and access plan.
Use the server unified management, then the call business to unified number all is routed to this server, by server according to and this unify the number corresponding plan of continuing and access strategy, with Call Forwarding on the terminal of user's appointment.
Unifying number to user assignment in the communication territory refers to adopt a kind of unique mode to come mark to each user in the communication territory: can use existing common number as ID; Also can adopt " unification number access code "+" unified number suffix " to identify.For public network, " unified number access code " wherein can adopt present still untapped prefix number such as " 13X ", " 9 " to be used as the access code of unified number.And " unified number suffix " can determine figure place according to the number of users in the communication territory, for example adopts 8 can identify 100,000,000 users.For the intranet user, can adopt " unified number access code "+" employee's job number " to come simple identification.
Unified number distributes when user applies, during the user applies uniform number service, can pass through WEB mode or the application of plain old telephone mode, authorizes division management to unify number resource by operation; Perhaps arrive the unified number of the on-the-spot application of telecom operation department, by telecommunication department on behalf of formulating or revise continue strategy and access plan.
User's plan of continuing and access strategy are set by a series of condition exactly and the judgement traffic flow logic that continues forms.The user can include own all communicating terminal and communication resources in the planning that continues under the unified number.User's mobile phone, office telephone, home phone number, softPhone, ePhone, user's email mailbox, OA mailbox, SMS, PC, Pocket PC or the like can set the incoming call business that inserts through unified number call according to certain continuing by this unified sign.
In the present embodiment, the content of plan of continuing of the present invention and access strategy comprises: call screening flow process and preceding turn of tidal stream journey.Wherein the forward flow process can also comprise the Call Forwarding Unconditional flow process, according to calling number carry out the forward flow process, according to carrying out forward flow process (day off with can distinguish forward working day to different terminals) working day, carrying out forward, acquiescence forward, divert when busy, Call Forwarding No Reply, the restriction of forward number of times etc. according to the time, user plan of continuing and access strategy can comprise wherein one, also but complex item.
Usually the user can require operation department to formulate plan of continuing and access strategy after having applied for unified code service, also can be by the plan of continuing and the access strategy of phone or WEB mode oneself customization oneself.When user's communication environment and communication condition changed (as changing phone number, change the office number, going on business), the user can change the plan of continuing and the access strategy of oneself at any time.
The plan of continuing and access strategy content consist of a question blank by priority, and this question blank is stored in the server, and each unifies all corresponding question blank of number.
With reference to figure 1 and Fig. 2, this schematic diagram only illustrates that the user defines this professional needed function, and the authentication of the unified number of process of hypothesis user.User's plan of continuing and the service logic priority orders in the access strategy are successively: call screening flow process, preceding turn of tidal stream journey.For call screening, by commentaries on classics before the calling number, by commentaries on classics before working day, by changeing before the time, the user can define many records as required; But for commentaries on classics before Call Forwarding Unconditional, the acquiescence, divert when busy and Call Forwarding No Reply, then maximum records.Be elaborated to every below in conjunction with Fig. 1:
Call screening (Call Screening):
The user can refuse to continue some calling according to some condition.Condition in order to refusal comprises:
1), screens all users
This function is equivalent to the user and suspends the use uniform number service.This function can be used in following the time: when the user has a holiday, do not wish to insert any phone.And wish to preserve the parameter of setting, in order to can former setting be come into force by a shirtsleeve operation after having a holiday.
When user-defined call screening number is special number (be 000 such as calling number), represent that then the user does not insert all callings.
2), calling number is specified in screening
When the user does not wish to insert the calling number of certain or a plurality of appointments, this function can be used, calling will be access in such as calling number among the figure " 1392342345 ", " 37411 " and " 6540122 ".
3), other possible screening conditions
After unified number user is provided with professional screening table in advance, when a calling through unified number arrives, switching system can be looked into professional screening table according to called unified number and calling terminal number (000), if this calling subscriber is screened user, then playback (optional) prompting, and discharge this calling; Otherwise flow process continues.
Unconditional branch:
This function can all be transferred to the user on certain phone by all callings of unified number call.Unified number user can arrange the unconditional branch table in advance, transfers on some terminals (terminal iidentification number) with calling out this all-calls of unifying number.When a calling arrival, switching system if find forwarding number, is then called out the terminal of forwarding number correspondence according to unified number searching unconditional branch table; Otherwise flow process continues.
Shift according to calling number:
This function can make unified number user according to different calling numbers, transfers the call on the different terminals.According to this function, certain employee can be provided with like this:
1,, transfers on the mobile phone for director's phone;
2,, transfer to landline telephone (in conjunction with the acquiescence forwarding function of back) for other phones;
According to inquiring about working day:
Provide according to the function of inquiring about working day.Be mainly used to distinguish have a rest (Saturday and Sunday) and other working day " working day " here.In actual applications, the user can combine " according to carrying out forward working day " and following " carrying out forward according to the time " function, defines a more complete forward plan of ratio.Such as: Saturday, Zhou Riqian forward home phone number to.Mon-Fri: 8:00-18:00, the preceding Work Telephone that forwards to; 18:00-19:00, the preceding mobile phone that forwards to; 19:00-22:00, the preceding home phone number that forwards to.
Press time (section) preceding commentaries on classics:
The function of carrying out preceding commentaries on classics according to the current time is provided.Concrete use can be with reference to the description of " by changeing before working day " function.
The acquiescence forward:
Rotating function before the acquiescence is provided, when the acquiescence forward refers to that in front all conditions does not all satisfy, with Call Forwarding on certain terminal.
Divert when busy:
The divert when busy function is provided.This function is replenishing of the several functions in front.System according to user-defined condition with call proceeding on the terminal that satisfies condition, the processing of this terminal busy is provided:
1, puts busy tone, call release;
2, preceding another number that forwards to.
Call Forwarding No Reply:
The Call Forwarding No Reply function is provided.This function is replenishing of the several functions in front.System according to user-defined condition with call proceeding on the terminal that satisfies condition, the processing when this terminal no response is provided:
1, puts busy tone, call release
2, preceding another number that forwards to
The restriction of forward number of times:
For Call Forwarding services, the situation of the forward that may occur circulating, such as:
The party A-subscriber defines Call Forwarding No Reply to B, and the party B-subscriber defines Call Forwarding No Reply to A, and then A, B during no response, then call out the circulation forward.By changeing number of times before defining, when the number of times of Call Forwarding surpasses the number of times of appointment, call release.In this business, define current commentaries on classics and time count at 3 o'clock, then call release.
Consult main flow chart shown in Figure 3:
1, receives calling subscriber's dial number, be defined as unified number call through number analysis.
2,, judge that this calling calling number is whether in calling number screening table according to unified number;
If this calling number in calling number screening table, call release then, winding-up flow process;
If this calling number in calling number screening table, does not then continue.
3, according to unified number and calling number, judge that calling number is whether by in the caller transfer table, if the record number of returning is greater than 0, then the user has defined a number by this calling number forward, this number is taken out, assignment is given called party number parameter, and flow process is transferred to " handling process continues " and processed; If the record number of returning is 0, then the user does not have to define the number that carries out forward according to this calling number, and flow process continues.
4, obtain current working day, be what day the working day here, is mainly used to distinguish day off and working day.For the sake of simplicity, can use numeral working day in table, and be 0 Sunday, and be 1 Monday, the like; For not with the back conflict the general definition transferred number on day off that only needs according to the time.
5, according to unified number and current working day, judge that current working day is whether according in the working day forward table.If the record number that returns of inquiry is not 0, then the user has defined one and according to the number of forward on this this number has been taken out on working day, and assignment is given called party number parameter, and flow process is transferred to " handling process continues " and processed; If the record number that returns is 0, then the user does not have definition according to the number that carries out forward this working day, and flow process continues.
6, obtain the current time, the current time herein was meant XX hour XX minute, such as: the user may be provided with 8:00-17:59, and the preceding office number 6540303 that forwards to forwards mobile phone to before the 18:00-18:59, forward family number etc. before the 19:00-21:00 to.
7, according to unified number and current time, judge that the current time is whether in " according to time forward table ".If the record number that inquiry is returned is not 0, then the user has defined a number according to the time forward, and this number is taken out, and assignment is given called party number parameter, and flow process is transferred to " flow process continues " and processed; If the record number that inquiry is returned is 0, then the user does not have to define the number that carries out forward according to this time, and flow process continues.
8, judge whether the user has defined the acquiescence transferred number
The user may forward certain number with unifying to before the number at any time, such as preceding forwarding on the user's mobile phone number.In the situation the about also front may not included, the number forward will be unified to certain telephone number, at this moment, acquiescence transferred number feature can be utilized.
If the record that inquiry is returned is not 0, represent that then the user has defined the acquiescence transferred number, this number to be taken out, assignment is given called party number parameter, and flow process is transferred to " handling process continues " and is processed; If the record number that returns is 0, then not definition " acquiescence transferred number " of user, flow process continues.
9, prompt tone is put to the user in system, call release, process ends
Up to the present, system does not inquire any number corresponding to this unification number under present case, and prompt tone is put to the user in system: " transferred number corresponding to this unification number not.", issuing release command, flow process finishes.
Consult the handling process that continues shown in Figure 4:
1, number analysis is done according to transferred number by system, locates new called subscriber, and makes a call to new called subscriber.
If 2 called subscriber busies change 3; Otherwise change 4.
3, according to the called busy Policy Table of unified number searching.If search successfully, then with the divert when busy number as new called processing, repeating step 1; Otherwise do voice suggestion to caller, and discharge this calling, end of calling.
4, to called subscriber's ring, if called long time no answer, the ring unanswered then changes 6; Otherwise change 5.
5, finish normally and continue, calling is finished.
6, according to unified number searching " Call Forwarding No Reply " Policy Table.If search unsuccessfully, then give the caller voice suggestion, and discharge this calling, end of calling.Otherwise, with the Call Forwarding No Reply number as new called number repeating step 1.
In main flow, the user often may need so to define telephone number: when certain time period, will unify the number forward in Work Telephone, still, when this phone no response of office, with the phone forward to user's mobile phone.Meet busy/Call Forwarding No Reply function by increase and can satisfy this demand.For the purpose of the present invention, enterprise customer's uniform number service has two kinds of occupation modes:
(1) external dialup is transferred to unified code service by the direct inward dialing to extension autom business.Enterprise's external user is dialled certain user's unified number, dials earlier certain general number of enterprise, starts the direct inward dialing to extension autom business, carries out two-stage dialing according to these business voice.As: the user dials 6540808, playback: request extension number, directory enquiry requests 0, and unified number requests three job numbers of 9+; The user dials the four figures of 9 beginnings, then transfers to unified code service and handles.
(2) inside is dialled in, and directly starts uniform number service.Enterprises employee directly dials three job numbers of 9+, enters unified code service; For public network user, the user directly dials unified number call called subscriber.
Can find out by the present invention:
1) uniform number service is by the management of uniform number service server centered, and therefore in the compass of competency of same uniform number service server, unified number is general.
2) network coverage of a unified service server is decided by the disposal ability of server.For a network that exceeds unified number server disposal ability, can adopt the management of a plurality of server branches territory, and can communicate with each other between each server.
3) for large and medium-sized enterprise's network, general server is placed in the corporate HQ, and each branch is by the unified number server of company's internal network visit.
Just because of unifying service server to unified number and each user's the plan of continuing and the centralized management of access strategy, make unified number possess portability ability (portability): so long as the network area that any one server covers, unified number is all effective.

Claims (11)

1, a kind of implementation method of unifying code service is characterized in that may further comprise the steps:
A, caller send calling with unified number to called;
B, uniform number service software obtain the terminal called of appointment according to unified number inquiry corresponding user's plan of continuing and access strategy with it;
C, with call proceeding to the terminal called of appointment.
2, implementation method according to claim 1 is characterized in that: the method that described unified number adopts " unified number access code " to add " unified number suffix " indicates.
3, implementation method according to claim 1 is characterized in that: described plan of continuing and access strategy are stored on the switch.
4, implementation method according to claim 1 is characterized in that: the described plan of continuing and access strategy are stored in the external unified number resource management server, and the calling of unifying number all is routed on this server.
5, implementation method according to claim 4 is characterized in that: described server provides the WEB website, and the user is by this WEB website application unified number, customization or the modification plan of continuing and access strategy.
6, method according to claim 1 is characterized in that: the user unifies number by the liaison mode application, the customization plan of continuing and access strategy; Perhaps arrive the unified number of the on-the-spot application of telecom operation department, by telecommunication department on behalf of formulating or revise continue strategy and access plan.
7,, it is characterized in that described plan of continuing and access strategy comprise one of following content item or complex item according to claim 1,5 or 6 described implementation methods:
The call screening flow process: the incoming call to unified number call filters according to information such as calling numbers;
Call Forwarding Unconditional flow process: on all whole forwards to terminals of sending a telegram here;
Carry out the forward flow process according to calling number: will send a telegram here forward to designated terminal according to information such as calling numbers;
Distinguish forward to different terminal flow processs by day off and working day;
Carry out the forward flow process according to the time: by working time and non-working time, with the incoming call forward to different terminals;
The acquiescence before the turn of tidal stream journey: in front condition all can not satisfy or not cover condition the time, preceding certain terminal that forwards to;
Divert when busy flow process: be routed to user-defined terminal, when this terminal busy, can be routed to another terminal;
Call Forwarding No Reply flow process: be routed to user-defined terminal, when this terminal no response, to be routed to another terminal.
8, implementation method according to claim 7 is characterized in that: the described plan of continuing and access strategy content also comprise forward number of times restriction flow process, cross multipaths and circulation forward flow process to avoid the forward number of times.
9, implementation method according to claim 7 is characterized in that: the complex item content of plan of continuing and access strategy has priority, and server is handled by this priority.
10, implementation method according to claim 7 is characterized in that: described Call Forwarding Unconditional, acquiescence forward, divert when busy and Call Forwarding No Reply are specified at most a terminal.
11, implementation method according to claim 1 is characterized in that described terminal is all kinds of landline telephones, mobile phone, computer or E-mail address etc.
CN 200310100409 2003-10-15 2003-10-15 Method for implementing uniform number service Pending CN1607799A (en)

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Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2010003345A1 (en) * 2008-07-11 2010-01-14 华为技术有限公司 Method for implementing communication service and network-side equipment
CN102025706A (en) * 2009-09-21 2011-04-20 中国电信股份有限公司 Method and system for registering enterprise VoIP (Voice over Internet Phone) terminal
CN102547677A (en) * 2012-02-14 2012-07-04 孙弘勋 Realization method and system for short number in virtual private mobile network
CN102546989A (en) * 2010-12-07 2012-07-04 中国电信股份有限公司 Method and system for fast switching of complex telephone traffic
CN102916979A (en) * 2012-11-20 2013-02-06 苏州联讯达软件有限公司 Method and system for adding off-net prefixes
CN101521706B (en) * 2008-02-29 2013-09-25 冲电气工业株式会社 Exchange system and server apparatus
CN103685792A (en) * 2012-09-25 2014-03-26 阿瓦亚公司 System and method for enabling hot-desking
CN108256721A (en) * 2017-11-16 2018-07-06 中国平安财产保险股份有限公司 A kind of method for scheduling task, terminal device and medium

Cited By (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101521706B (en) * 2008-02-29 2013-09-25 冲电气工业株式会社 Exchange system and server apparatus
WO2010003345A1 (en) * 2008-07-11 2010-01-14 华为技术有限公司 Method for implementing communication service and network-side equipment
CN102025706A (en) * 2009-09-21 2011-04-20 中国电信股份有限公司 Method and system for registering enterprise VoIP (Voice over Internet Phone) terminal
CN102025706B (en) * 2009-09-21 2013-10-30 中国电信股份有限公司 Method and system for registering enterprise VoIP (Voice over Internet Phone) terminal
CN102546989A (en) * 2010-12-07 2012-07-04 中国电信股份有限公司 Method and system for fast switching of complex telephone traffic
CN102546989B (en) * 2010-12-07 2016-08-03 中国电信股份有限公司 The quick forwarding method of complex telephone traffic and system
CN102547677A (en) * 2012-02-14 2012-07-04 孙弘勋 Realization method and system for short number in virtual private mobile network
CN103685792A (en) * 2012-09-25 2014-03-26 阿瓦亚公司 System and method for enabling hot-desking
US9473544B2 (en) 2012-09-25 2016-10-18 Avaya Inc. System and method for enabling hot-desking
CN103685792B (en) * 2012-09-25 2017-04-26 阿瓦亚公司 System and method for enabling hot-desking
CN102916979A (en) * 2012-11-20 2013-02-06 苏州联讯达软件有限公司 Method and system for adding off-net prefixes
CN108256721A (en) * 2017-11-16 2018-07-06 中国平安财产保险股份有限公司 A kind of method for scheduling task, terminal device and medium
CN108256721B (en) * 2017-11-16 2020-11-13 中国平安财产保险股份有限公司 Task scheduling method, terminal device and medium

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