CN1516426A - Telephone customer archive information management system and its operation method - Google Patents
Telephone customer archive information management system and its operation method Download PDFInfo
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- CN1516426A CN1516426A CNA031357164A CN03135716A CN1516426A CN 1516426 A CN1516426 A CN 1516426A CN A031357164 A CNA031357164 A CN A031357164A CN 03135716 A CN03135716 A CN 03135716A CN 1516426 A CN1516426 A CN 1516426A
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Abstract
The invention relates to a kind of telephone client document information management system, which is made up of computer, fixed telephone and system adapter. When there has a call, the computer invokes the correspondent relation client of the number in the databank, and displays the basic data and the nearest service relation state of the client; at the same time, the computer stores the communication time and the content automatically. It can arrange the text record according to tape. When the telephone is not protected, it plays the record message automatically, and records the message. The databank can retrieve according to the client name, telephone number, service content, communication time, the client document can be inputted by hand, amended, deleted.
Description
(1) technical field
The present invention relates to a kind of computer management system and operation method thereof, be specifically related to a kind of telephone customer Records Information Management System and operation method thereof.
(2) technical background
At present, phone is a kind of important way of society's contact, the management method of various phone informations therefore also occurs, as creating database on computers, information such as storage contact person's telephone number, name or exabyte, address, postcode; Multiple call voice tape deck is also arranged, and it is for future reference standby the voice record of communication process can be got off, but does not set up contact between the two.As a plurality of link men,, the customer profile system management when also needing to preserve simultaneously the customer phone record, just need be compared difficulty as a plurality of clients in the business connection activity.The business contact of commerciality major company has many people to participate in, generally all be the division of labor everyone be responsible for the part client, when if certain customer phone inserts, the coordinator who is responsible for this client does not exist, or this director more very much not can accurately remember relevant data because of traffic carrying capacity, remove to search customer profile after receiving calls again, time does not allow again, this moment is not because of grasping the client's situation that inserted and the progress present with this client's service negotiation, those who answer just can't give the suitable answer of client, the client that can only pass on message, and be difficult to continue to discuss traffic issues with this client.Professional liaison staff can not be constantly, everybody answers a call in office etc.; Also have to exist long because of multiple offer, blanking time, remember unclear situation as cause affair personnel; Above-mentioned situation is recurrent, so not only incurs loss through delay the business relations process, has also delayed client's quality time.
(3) summary of the invention
The objective of the invention is to design a kind of telephone customer Records Information Management System, this system extracts caller ID automatically when phone inserts, automatically access respective client contact person's data according to number, and with the storage of call voice content compression, so that system's orderliness ground management phone contact information.
Telephone customer Records Information Management System of the present invention comprises computer, fixed telephone and system adapter, comprise microprocessor, decoding circuit (being about to be modulated at the integrated circuit that the caller ID demodulation in the telephone ring signal is come out), voice modem, tone information circuit, serial communication interface, telephone line interface, power circuit in the system adapter as the DTMF modulator-demodulator.The serial communication interface of this system adapter is connected with the computer serial line interface through Serial Port Line, and its voice modem is connected with the sound card input of computer, and its power circuit is connected with USB interface of computer.Bridging set and system adapter on the telephone wire.The customer profile data base management system is arranged, comprising information such as customer name or Business Name, address, phone and main business contacts in the computer.
The operation method of telephone customer Records Information Management System of the present invention is: when phone inserts, the numerical signal of telecommunications being sent here through the microprocessor and the decoding circuit of system adapter is separated and is converted to the signal that computer can discern and sends into computer through serial line interface, the client who once got in touch before if this number belongs to, computer accesses the corresponding contact customer of this number in the database automatically, shows this client's basic document and nearest business relations situation at computer screen; If this number was not got in touch in the past, computer generates new customer interface automatically; Form the audio input port that audio signal is sent into computer sound card behind the Supersonic frequency demodulated signal during voice modem will be conversed simultaneously, computer will be conversed beginning, the period lasting with conversation time Close Date, and the voice document of both sides' dialog context is stored under this user logging of hard disk automatically.Can put out text in order as the record backup according to recording afterwards.
Customer database can be retrieved according to customer name, telephone number, business tine, air time etc., and customer profile can be imported by hand, revises, delete.
The advantage of telephone customer Records Information Management System of the present invention is: 1 according to the caller ID that extracts automatically, automatic immediate accesses customer data, be specially adapted to the contact of many clients business telephone, no matter who receive calls, the customer information that all can be in time shows according to computer, understand this client's business and carry out situation, give suitable answer; 2 systematic sciences ground managing customer archives material, get in touch time and the discussion main points each with the client come into plain view in computer, increase work efficiency, and also avoid remembering makeing mistakes and cause the error of professional discussion; The voice document of the dialog context of 3 business relationss is stored in this client's of hard disk the record, can be behind end of conversation, put out the conversation main points in order according to this recording and be input to the customer profile preservation, so that management, on the other hand, the voice document of this dialog context also can be as evidence when conflicting with the client; 4 native systems are simple in structure, only need increase a system adapter again on the basis of original computer and landline telephone, and cost is low, connect easy to usely, also do not influence the function of original call.
(4) description of drawings
Fig. 1 is this telephone customer Records Information Management System structured flowchart;
Fig. 2 is the flow chart of this telephone customer Records Information Management System operation method.
(5) embodiment
Telephone customer Records Information Management System structured flowchart of the present invention as shown in Figure 1, comprise computer 4, fixed telephone 2 and system adapter 3, comprise microprocessor 3-4, decoding circuit 3-2, voice modem 3-1, tone information circuit 3-3, serial communication interface 3-6, power circuit 3-5 and telephone line interface in the system adapter 3.The serial communication interface 3-6 of described system adapter 3 is connected with computer 4 serial ports through Serial Port Line, and its voice modem 3-1 is connected with the sound card input of computer 4, and its power circuit 3-5 is connected with the USB interface of computer 4.Bridging set 2 and system adapter 3 on the telephone wire 1.Computer 4 is 586 above common configuration computers.The customer record database that database system management is arranged in the computer 4 comprises information such as customer name or Business Name, address, phone and main business contact in the user logging in the storehouse.
The flow chart of the operation method of telephone customer Records Information Management System of the present invention as shown in Figure 2,
When phone inserts, the telephone number signal of telecommunications being sent here through the microprocessor 3-4 and the decoding circuit 3-2 of system adapter 3 is separated and is converted to the signal that computer 4 can discern and sends into computer 4 through serial ports, computer 4 compares with the interior existing record of customer profile database, if this number exists in the storehouse, once the client who got in touch before being, computer 4 accesses the corresponding contact customer of this number in the database automatically, shows this client's basic condition record and operating function choice menus at computer screen.For same client a plurality of contact telephone number are arranged, all can access same record according to arbitrary number wherein.If do not have in this number storehouse, the client who had not got in touch before being, computer 4 writes down this number automatically and shows client's basic condition space record interface.
Client's basic condition record comprises client company title, telephone number, address, postcode, main contact person, main business content, recent business relations main points etc., and wherein telephone number and main contact person can be for a plurality of.
The operating function choice menus comprises calling record switch, playback, deletion recording, records message, revises user logging, main interface etc. is return in deletion record, affirmation preservation.
Computer 4 is made differential responses according to whether the someone answers, if there is the people to answer, form the audio input port that audio signal is sent into computer 4 sound cards behind the Supersonic frequency demodulated signal during voice modem 3-1 will converse, computer 4 will dial in period numerical value that telephone number, conversation beginning, time Close Date and conversation continue automatically as an information storage under this user logging of database, and record dialog context.Both sides' dialog context is recorded and can be set to " automatically " or " manually ", and under auto state, computer is in conversation beginning, i.e. automatic recording both sides dialog context and the voice document of recording is stored under this user logging.The operator can select " stopping recording " to end recording at any time in the operating function choice menus.Under the manual state, the operator selects " beginning recording " or " stopping recording " as required at any time in the operating function menu.If the ring unanswered, promptly unmanned on-the-spot or when not thinking to answer immediately at phone, according to prior setting, behind the some sound of phone ringing, change computer automatic-answering back device automatically over to.Whether computer 4 is the existing subscriber according to dialling in that number checks.For existing client, whether computer 4 is searched the answer of reservation recording under this number, if having, play this recording automatically, records the other side's message simultaneously; If do not have, then access automatically and play the unified announcement record of recording in advance, and record the other side and leave a message.For new user, generate new user record and access and play the unified announcement record of recording in advance automatically, record the other side's message.
After the phone on-hook, computer 4 screens rest on the client's basic condition interface that accesses or generate and preserve the customer phone number, the phone that are write down automatically and dial in contents such as time and client's message, extremely new phone is dialled in and is accessed another customer interface, and perhaps the user carries out other interface of operation calls.The user can be according to message with the user logging in computer deletion, or further replenish client's basic condition information, arrangement input conversation main points are preserved.
When phone was transferred to, the telephone number of transfering on the telephone set 2 returned computer 4 by serial ports, if the client who once got in touch accesses this customer data according to the number of transfering to, if new client, computer 4 generates new user logging automatically; Storage conversation simultaneously time on date, period and content.
After entering native system on the computer 4, on the main interface query window is arranged, can select customer name, telephone number, business tine keyword, air time etc. that customer database is retrieved, access the catalogue of relative clients, confirm that again certain client promptly accesses certain client's basic condition record, or create new user logging, carry out playback, deletion recording, record message, the modification user logging, delete this record, return operation such as main interface according to the operating function choice menus.With play behind the user's communication calling record and can be according to the text of this recording arrangement input dialog context, be stored in this user logging as the duplicated record of conversing.
Unified telephone message is stored in the tone information circuit 3-1 chip of system adapter 3, and is identical with the normal message phone.Special message for certain client, then on computer 4, import this client's telephone number, with " the recording message " in its function menu, through telephone set 2 microphones and system adapter 3 message is stored in the computer 4, should links with this customer phone number at certain client's specific message just recorded file.
Claims (8)
1 one kinds of telephone customer Records Information Management Systems comprise computer (4), fixed telephone (2), it is characterized by:
Also comprise system adapter (3), comprise microprocessor (3-4), decoding circuit (3-2), voice modem (3-1), tone information circuit (3-3), serial communication interface (3-6), telephone line interface, power circuit (3-5) in the system adapter (3); The serial communication interface (3-6) of described system adapter (3) is connected with computer (4) serial ports through Serial Port Line, its voice modem (3-1) is connected with the sound card input of computer (4), and its power circuit (3-5) is connected with the USB interface of computer (4); Bridging set on the telephone wire (2) and system adapter (3); The customer record database that database system management is arranged in the computer (4) comprises information such as customer name or Business Name, address, phone and main business contact in the user logging.
The operation method of 2 one kinds of telephone customer Records Information Management Systems as claimed in claim 1 is characterized by:
When phone inserts, the telephone number signal that the microprocessor (3-4) of system adapter (3) and decoding circuit (3-2) are sent telecommunications here is separated and is converted to the signal that computer (4) can discern and sends into computer (4) through serial ports, computer (4) compares with the interior existing record of database, if this number exists in the storehouse, computer (4) accesses the corresponding contact customer record of this number in the database automatically, at computer (4) this client's of screen display basic condition form and operating function choice menus; If do not have in this number storehouse, computer (4) writes down this number automatically and shows client's basic condition space record interface; If there is the people to answer, form audio signal behind the Supersonic frequency demodulated signal during voice modem (3-1) will be conversed and send into the audio input port of computer (4) sound card, computer (4) will dial in period that telephone number, conversation beginning, time Close Date and conversation continue automatically as an information storage under this user logging of database and record dialog context.
The operation method of 3 telephone customer Records Information Management Systems according to claim 2 is characterized by:
Recording of both sides' dialog context can be set to " automatically " or " manually ", under auto state, computer (4) is in the conversation beginning, be automatic recording both sides dialog context and the voice document of recording be stored under this user logging that the operator also can select " stopping recording " to end recording at any time on the operating function menu; Under the manual state, be to select " beginning recording " or " stopping recording " at the operating function menu at any time as required by the operator.
The operation method of 4 telephone customer Records Information Management Systems according to claim 2 is characterized by:
When phone was transferred to, Outgoing Number returned computer (4) by serial ports, if the client who once got in touch accesses this user logging according to the number of transfering to, if new client, computer (4) generates new user logging interface automatically; Storage conversation simultaneously time on date, period and content.
5 operation methods according to claim 2 or 4 described telephone customer Records Information Management Systems is characterized by:
After entering native system on the computer (4), on the main interface query window is arranged, can select customer name, telephone number, business tine keyword, air time etc. that customer database is retrieved, access the record of relative clients, confirm certain client again, promptly access certain client's basic condition record, or create new user logging; Carry out playback, deletion recording, revise user logging, delete this record, return operation such as main interface according to the operation choice menus.
6 operation methods according to claim 2 or 4 described telephone customer Records Information Management Systems is characterized by:
If the ring unanswered, promptly unmanned on-the-spot or when not thinking to answer immediately at phone, according to prior setting, behind the some sound of phone ringing, change computer automatic-answering back device automatically over to; Whether computer (4) is the existing subscriber according to dialling in that number checks; For existing client, whether computer (4) is searched the answer of reservation recording under this number, if having, play this recording automatically, records the other side's message simultaneously; If do not have, then access automatically and play the unified announcement record of recording in advance, and record the other side and leave a message; For new user, generate new user record and access and play the unified announcement record of recording in advance automatically, record the other side's message.
7 operation methods according to claim 2 or 4 described telephone customer Records Information Management Systems is characterized by:
Client's basic condition record comprises client company title, telephone number, address, postcode, main contact person, main business content, recent business relations main points etc., and wherein telephone number and main contact person can be for a plurality of.
8 operation methods according to claim 2 or 4 described telephone customer Records Information Management Systems is characterized by:
The operating function choice menus comprises calling record switch, playback, deletion recording, revises client's form, deletes this record, confirms to preserve, return main interface etc.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 03135716 CN1214600C (en) | 2003-08-27 | 2003-08-27 | Telephone customer archive information management system and its operation method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 03135716 CN1214600C (en) | 2003-08-27 | 2003-08-27 | Telephone customer archive information management system and its operation method |
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| Publication Number | Publication Date |
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| CN1516426A true CN1516426A (en) | 2004-07-28 |
| CN1214600C CN1214600C (en) | 2005-08-10 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN 03135716 Expired - Fee Related CN1214600C (en) | 2003-08-27 | 2003-08-27 | Telephone customer archive information management system and its operation method |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101237489A (en) * | 2008-03-05 | 2008-08-06 | 北京邮电大学 | Processing method and device based on voice communication content |
| CN103079023A (en) * | 2013-01-03 | 2013-05-01 | 常州洪荒谷电子科技有限公司 | Adapter, computer phone with adapter, and working method thereof |
| CN103269393A (en) * | 2013-05-27 | 2013-08-28 | 上海三快科技有限公司 | System and method for conducting information processing and information authenticating on fixed-line telephone |
| CN103747118A (en) * | 2013-12-31 | 2014-04-23 | 余姚市盛飞电器有限公司 | Fixed-line telephone equipment |
| CN104158986A (en) * | 2014-08-08 | 2014-11-19 | 上海高洁信息科技股份有限公司 | Electronic commerce system user incoming call processing method |
| CN106060246A (en) * | 2016-05-18 | 2016-10-26 | 平安科技（深圳）有限公司 | Method and device for controlling telephone recording |
| CN109167886A (en) * | 2018-08-31 | 2019-01-08 | 郑州匹客科技有限公司 | A kind of outer paging system of intelligence |
| CN110677540A (en) * | 2019-09-28 | 2020-01-10 | 宏脉信息技术（广州）股份有限公司 | Intelligent voice recognition management system for consultation telephone of medical institution |
| CN111800550A (en) * | 2020-07-06 | 2020-10-20 | 国泰新点软件股份有限公司 | Telephone audio conversion apparatus, method and storage medium |
| CN112235470A (en) * | 2020-09-16 | 2021-01-15 | 重庆锐云科技有限公司 | Incoming call client follow-up method, device and equipment based on voice recognition |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102572130B (en) * | 2010-12-07 | 2014-10-01 | 中国电信股份有限公司 | Client management method and system |
-
2003
- 2003-08-27 CN CN 03135716 patent/CN1214600C/en not_active Expired - Fee Related
Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101237489A (en) * | 2008-03-05 | 2008-08-06 | 北京邮电大学 | Processing method and device based on voice communication content |
| CN103079023A (en) * | 2013-01-03 | 2013-05-01 | 常州洪荒谷电子科技有限公司 | Adapter, computer phone with adapter, and working method thereof |
| CN103269393A (en) * | 2013-05-27 | 2013-08-28 | 上海三快科技有限公司 | System and method for conducting information processing and information authenticating on fixed-line telephone |
| CN103747118A (en) * | 2013-12-31 | 2014-04-23 | 余姚市盛飞电器有限公司 | Fixed-line telephone equipment |
| CN103747118B (en) * | 2013-12-31 | 2016-05-04 | 余姚市盛飞电器有限公司 | Landline telephone equipment |
| CN104158986A (en) * | 2014-08-08 | 2014-11-19 | 上海高洁信息科技股份有限公司 | Electronic commerce system user incoming call processing method |
| CN106060246A (en) * | 2016-05-18 | 2016-10-26 | 平安科技（深圳）有限公司 | Method and device for controlling telephone recording |
| CN106060246B (en) * | 2016-05-18 | 2019-11-05 | 平安科技（深圳）有限公司 | The method and apparatus for controlling telephonograph |
| CN109167886A (en) * | 2018-08-31 | 2019-01-08 | 郑州匹客科技有限公司 | A kind of outer paging system of intelligence |
| CN110677540A (en) * | 2019-09-28 | 2020-01-10 | 宏脉信息技术（广州）股份有限公司 | Intelligent voice recognition management system for consultation telephone of medical institution |
| CN111800550A (en) * | 2020-07-06 | 2020-10-20 | 国泰新点软件股份有限公司 | Telephone audio conversion apparatus, method and storage medium |
| CN112235470A (en) * | 2020-09-16 | 2021-01-15 | 重庆锐云科技有限公司 | Incoming call client follow-up method, device and equipment based on voice recognition |
Also Published As
| Publication number | Publication date |
|---|---|
| CN1214600C (en) | 2005-08-10 |
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