CN1378671A

CN1378671A - Method and apparatus for providing access to information

Info

Publication number: CN1378671A
Application number: CN 00813901
Authority: CN
Inventors: R·P·米伦豪伯特
Original assignee: XERTUS SYNERGISTICS LLP
Current assignee: XERTUS SYNERGISTICS LLP
Priority date: 1999-08-06
Filing date: 2000-08-03
Publication date: 2002-11-06
Also published as: WO2001011499A1; JP2003506989A; CA2381320A1; EP1222571A1; AU6397400A

Abstract

The invention is a method, process, system and apparatus for providing information through a single, easy to remember telephone number (1), or a single, easy to remember network address (2). In an effort to quickly and easily ascertain information about a particular product or service (2), the user accesses the single, easy to remember number or address (2), the system recognizes the single, easy to remember number or address (2) which was used, and appropriately prompts the user for which company, product or product line is relevant to the inquiry. Upon receiving the user's reply, the user then is automatically transferred to a final destination (3), such as a company or product specific customer contact or response center, which provides the user with the desired information.

Description

Be used to provide the method and apparatus of message reference

Background technology

The big bang of information age provides visit to the proposition information that in fact obtains about any imagination for the consumer, and before the information age blast, this visit also is very difficult if not obtaining that.At present, the user can obtain the visit too many to this information by phone and/or computer network.Like this, the user often dials phone number and inquires, for example free " 800 ", " 888 " and " 877 " number, and computer network address, for example IP address.Though these telephone numbers and computer network are helpful to visiting these information, even when readjustment provides any specific number of information needed or the network address, can not also not be difficult for the consumer.At present, because in order to visit information needed, the consumer often need understand the more information that exceeds outside for example only a kind of product, service or the Business Name, thereby telephone directory assistant and computer search engine also can only help within limits.Like this, just have a kind of demand, need a kind of can be easily and promptly visit the device of this information by single method, and only need the available information that provides minimum for the consumer.

For example, dollars up to a million are invested in the invalid advertisement of relevant telephone number every day because target audience can not remembered this telephone number, if or they remember basic number, but can not remember area code yet, perhaps they can not remember how to spell to be used for

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Summary of the invention

As in this explanation that will carry out, the present invention is directed to a kind of being used for provides the equipment and the method for information by the visit information searching system to the consumer, and visiting described information retrieval system is by the retrieval number: with key word input information searching system as inquiry to obtain such information; Automatically will inquire about by system and send to destination number, can visit this information therein corresponding to the final destination; And from described final destination retrieving information.Though, can adopt arbitrary form in this employed system, this system preferably includes phone information searching system or Computerized Network.

In one embodiment of the invention, client (" Client ") and supplier (" Provider ") reach service agreement (" Agreement "), wherein the client is enumerated out one group of word or miscellaneous stipulations, these words or regulation with for example English or arbitrarily other one or more language will be used for searching for relevant client's information corresponding to consumer (" Customer "), make system of the present invention can handle consumer's request (" Keywords " key word), and the client is enumerated out the additive keyword of one or more telephone numbers or other contacting identifiers (" DestinationNumber (s) " destination number) or each key word.Additive keyword has further limited the type of institute's solicited message.Destination number provides the information of relevant this key word.

And, in the present embodiment, supplier provides the method for the telephone number (" RecalledNumber (s) " retrieves number) of convenience memory, it can be the alphanumeric corresponding to word or phrase, can not be yet, and visit comprises the system of one or more subscriber exchanges (PBX), the Nortel Meridian One 61C pattern that preferably links to each other with one or more automatic speech recognition computer systems (" ASR "), ASR is preferably from the Liaison of Locus Dialogue Limited.PBX includes (but are not limited to) subscriber exchange, key service unit and centrex custom system (Centrex Custopak System).The ASR system is a kind of audio detection human speech that has, and can carry out grammatical analysis for producing representative word, sound or the phoneme information string that what is said or talked about.Natural language processing is the ability that one of ASR is used to handle word, sound or phoneme and understands its implication.

One or more PBX link to each other with telephone network (" Telephone Network " or " Global TelephoneNetwork " global telephone network).Though, telephone network can comprise the configuration of any appropriate, but in this preferred embodiment, telephone network provides dialing numbers identification service (" DNIS ") and automatic number to discern (" ANI ") system, the ANI call identifying is from what to come, and DNIS discerns the employed retrieval number of consumer and informs PBX.If the client proposes will inquire about dispersion geographically, or only will inquire about in the specific geographical area, ANI allows supplier to determine geographical association centre.

Client and/or supplier also can do advertisement as the telephone number that is used to the information of searching with the retrieval number.Search consumer's memory of information and dial the retrieval number.Telephone network is obtained calling, and produces information by ANI/DNIS, and sends this information to PBX.PBX and ASR and one or more retrieval number are got in touch use.PBX and ASR cooperate jointly and point out the consumer to import key word, preferably with the voice that writes down, and the telephone network of reporting objectives number.Telephone network consumer's calling the most at last links to each other with destination number station (" final destination ").At last, the consumer receives institute's information requested from the final destination.

In another embodiment, supplier provides one or more retrieval numbers, and these numbers can be the alphanumerics corresponding with word or phrase, also can not be, and visits the system that comprises one or more ASR, and this system may be the part of telephone network.In this embodiment, this system does not comprise PBX, but further comprises telephone network as mentioned above.

Client and/or supplier also can do advertisement as the telephone number that is used to the information of searching with the retrieval number.Search consumer's memory of information and dial the retrieval number.Telephone network is obtained calling, and produces information by ANI/DNIS, and sends this information to ASR.ASR and one or more retrieval number are got in touch use.ASR carries out work prompting consumer and imports key word, preferably with the voice that writes down, and the telephone network of reporting objectives number.Telephone network consumer's calling the most at last links to each other with destination number station or final destination.At last, the consumer receives institute's information requested from the final destination.

In another embodiment of the present invention, the retrieval number is a kind of computer network that can be easy to remember (" Computer Network ") address, and destination number is the address of computer network, and the final destination is the computer network website.Computer network in the present embodiment includes but is not limited to the Internet, company's Intranet, government's Intranet or online service.Calling is the request to information on the computer network, and this calling transmits through for example computing machine or other Information Storage, Retrieval And Dissemination devices by computer network.In preferred embodiment, the present invention repeats the how concrete key word of one or many prompting consumer input, and causes and being connected of final destination (for example website on the Internet) of dispersing.

Description of drawings

By to the only following description of preferred embodiment illustrated in the accompanying drawings as an example, the present invention will be easier to understand:

Fig. 1/14th, the process flow diagram of the embodiment of the invention, this process flow diagram have shown the step in the present invention's processing.

Fig. 2/14 teachings the flow process of information in the element of an embodiment of the present invention, for example at the embodiment described in Fig. 1/14.

Fig. 3/14,4/14 and 5/14 are the process flow diagrams of another embodiment of the present invention, and this process flow diagram is described the step that the present invention handles in detail.

Fig. 6/14,7/14,8/14 and 9/14 are the process flow diagrams of another embodiment of the present invention, and this process flow diagram comprises computer network.

Figure 10/14th, the process flow diagram of further embodiment of this invention, this process flow diagram have shown the step that the present invention handles.

Figure 11/14 teachings the flow process of information in the element of an embodiment of the present invention, for example at the embodiment described in Figure 10/14.

Figure 12/14,13/14 and 14/14 are the process flow diagrams of another embodiment of the present invention, and this process flow diagram is described the step that the present invention handles in detail.

Embodiment

In the preferred embodiment of the present invention shown in Fig. 1/14, client and/or supplier's advertisement a telephone number of being convenient to remember (" retrieval number ").The consumer can find this retrieval number, and after obtaining retrieving number certain the time, the consumer will require to obtain the information relevant with one or more client company, product and/or production line.In the first step of present embodiment, shown in the number 1 (1) of Fig. 1/14 (reference number in printed instructions is corresponding to the duplicate numbers in the accompanying drawing), the consumer recalls the retrieval number, dials this retrieval number (being somebody's turn to do " calling "), and submits one or more key words (1) to telephone network.Telephone network receives this calling, and telephone network passes to PBX with the information relevant with DNIS and ANI.PBX and ASR communicate.Which retrieval number what ASR used DNIS information to judge to be dialed is, and communicates by letter with the consumer successively as ASR, during the request key word, judges and uses what prompting.A retrieval number is associated with a specific prompting, for example, in one embodiment, this prompting can be " What information would you like today? " and another retrieval number can be used for different problems to this prompting, be " Hello, How may I directyour call? " in another embodimentThough system of the present invention can be designed as and is suitable for any word, key word preferably includes one or more Business Names, name of product, production line and other words.

In preferred embodiment, ASR sends this prompting to PBX, and PBX sends to this prompting telephone network and the final consumer of giving successively.Consumer's input response, this is responded through telephone network and PBX, finally arrives ASR.Next step in the present embodiment is step 2 (2), wherein judges or the associated objects number by the key word ASR by consumer's input system, and destination number is offered PBX.Subsequently, PBX and telephone network communicate, and telephone network will be called out with destination number and be connected, and in step 3 (3), call out and arrive the final destination, and the consumer can receive required information from the final destination in step 3.

Referring now to Fig. 2/14, the information flow between the element of in one embodiment of the invention (for example at the embodiments of the invention described in Fig. 1/14) has been described.In the present embodiment, consumer (14) recalls the retrieval number and dials the call (" calling ") (4) of retrieving number.This calling sends to telephone network (12) through including but is not limited to the communication line of telephone line and satellite transmits.Telephone network (12) has can discern being which retrieval number (for example DNIS) and calling out (14) from ability where (for example ANI) of dialing.Telephone network (12) is created ANI/DNIS (5) for calling out (4), and sends ANI/DNIS (5) to PBX (13).PBX (13) makes an explanation to ANI/DNIS (5), produces coded data (6) and sends coded data to automatic speech recognition system, ASR (126).

ASR (126) makes an explanation to coded data (6), and by PBX (13) and telephone network (12) prompting consumer (14) input key word (7).In preferred embodiment, prompting (7) is the recording of voice.Consumer (14) says or input response (8) in another way, and this response (8) can be one or more key words, also can not be, by telephone network (12) and PBX (13), will respond (8) and send to ASR (126).

ASR (126) contains processor, it uses institute's canned data to make an explanation to judge whether respond (8) comprises key word to responding (8), if and key word arranged, just (for example with key word and concrete telephone number, destination number) be associated, this telephone number links to each other or links to each other with the additional prompt that more specifying informations are provided with the website that can find the information relevant with key word (for example final destination (15)).ASR (126) receives and explains one or more key words.Subsequently, ASR (126) produces coding destination number (9), and this coding destination number (9) comprises relevant destination number, and the destination number (9) of will encoding sends PBX (13) to.

PBX (13) received code destination number (9), data are added in the coding destination number (9), this coding destination number (9) just becomes character string (10), described data and described character string (10) are used to inform the destination number of telephone network (12) about calling (4), and send character string (10) to telephone network (12).In case telephone network (12) receives character string (10), telephone network (12) just makes an explanation to character string (10), and calling is sent to final destination (15), can receive required information this consumer (14).

Fig. 3/14,4/14 and 5/14 still illustrate the step of another preferred embodiment of the present invention.In step (21), client and supplier mean the ability that the consumer provides visit information together by for example service agreement.In this step, the same consumer who means client and client of supplier provides the visit to the retrieval number, and other services.In step (22), the client creates the tabulation of an English and/or non-English word, these speech and one or more Business Names, name of product, production line title and the client's (" key word ") relevant with other key words associated name and be correlated with the telephone number (" destination number ") of the related information of key word.In step (23), supplier creates the database (" database ") of the employed prompting of one or more retrieval number among client's key word, destination number and the ASR.

In step (16), client or supplier can be chosen in this retrieval number of advertisement on any medium (" advertisement ").This advertisement can comprise also, and one or more key words that provided by the client can be provided, and are perhaps related with them.

In step (17), individual or entity (" consumer ") have been known this retrieval number by some mode, and these modes include but is not limited to see advertisement and hear from mouth.In step (18), the consumer is from one or more client requests information, and remembers this retrieval number.In step (19), the retrieval number is dialed in consumer's decision, and dials this retrieval number in step (20).Though preferred embodiment is used rotary and push-button telephone visits system, the present invention in fact also can use honeycomb, wireless or other any suitable communication systems.

In step (24), call out by communication line (preferably T1 integrated services digital network (ISDN)) or T3 telephone line or satellite and enter telephone network, and enter PBX by telephone network.When calling out, in step (25), use dialing numbers identification service (" DNIS ") and number identification (" ANI ") automatically by telephone network.In step (26), telephone network is waited for the instruction from PBX.

PBX makes an explanation to DNIS and ANI in step (27), and produces the coded data of relevant DNIS and ANI, in step (28), will call out with coded data and send automatic speech recognition system (ASR) to, includes but is not limited to computer network.In step (29), ASR receives and handles coded data; Write down the retrieval number of being dialed in the DNIS information of ASR from coded data; And ASR is by PBX and telephone network prompting consumer input (preferably with sound or by other suitable modes) and company, product, related word or any information inquiry (" key word ") of production line.

In step (30), ASR receives consumer's response by telephone network and PBX, and checks whether the database among the ASR is key word with the response of checking the consumer.

In step (31), when consumer's response is key word, mate this key word with regard to attempting with the destination number in the database at step (32) ASR.

In step (53), if there is coupling, ASR just produces and includes the coding destination number of destination number, and the destination number of should encoding sends PBX to.In step (54), PBX produces character string (preferably containing 2 alphanumeric characters and destination number).This calling is fetched and transmitted to character string warning telephone network.In step (55), by PBX telephone network is signaled (preferably electronic signal), and telephone network receives this character string.

Telephone network send to be called out to the final destination by destination number, and finishes with the step (56) that is connected of PBX.Subsequently, in step (57), calling links to each other with the final destination.

If in step (36), do not exist with database in the key word of destination number coupling, in step (37), ASR is preferably by PBX and the key word related more concrete key word of telephone network prompting consumer's input (the most handy sound) with previous input.In step (38), ASR is by telephone network and PBX reception consumer's response, and whether inspection database is key word with the response of finding out the consumer.If in step (38), have coupling, handle and just as described in the step (53) of Fig. 4/14, handle.

If there is not the response of mating with key word and/or destination number in step (38), in step (40), ASR adds up prompting consumer's number of times.At step (40) setup parameter, supplier has pre-determined and has cut off numeral, and this numeral can be 1 to 100 a arbitrary integer for example.In preferred embodiment, cut off numeral and be programmed into ASR.In step (40), if ASR notices that the consumer points out number of times to be less than or equal to and cuts off numeral, the present invention's step (37) from Fig. 4 as discussed previously/14 is carried out and is handled.If ASR realizes that the consumer points out number of times greater than cutting off numeral in step (40), just warn PBX to disconnect at step (42) ASR and call out, preferably after the prompting consumer, disconnect again.

Get back to the step (30) of Fig. 4/14, if consumer's response is not a key word in step (44), just import (the most handy sound) and company, product, related word or the information inquiry (" key word ") arbitrarily of production line by PBX and telephone network prompting consumer at step (45) ASR.In step (46), ASR receives the consumer by telephone network and PBX and responds, and whether test with the response of checking the consumer to database be key word.

In step (47), be key word when the consumer responds, just step (32) execution processing from Fig. 4 as discussed previously/14 of the present invention.

In step (48), not key word if the consumer responds, ASR adds up prompting consumer's number of times in step (49).At step (40) setup parameter, supplier has preestablished and has cut off numeral, and this numeral can be 1 to 100 a arbitrary integer for example.In step (52),, the consumer cuts off numeral, just step (45) execution processing from Fig. 4 as discussed previously/14 of the present invention if pointing out number of times to be less than or equal to.If ASR realizes that the consumer points out number of times greater than cutting off numeral in step (50), just disconnect at step (51) ASR and calling out, preferably after the prompting consumer, disconnect again.

The step of another embodiment that the present invention also has has been described in Figure 10/14.In this embodiment, one or more clients and/or supplier's advertisement one the retrieval number.The consumer can find this retrieval number, and after obtaining retrieving number certain the time, the consumer will require to obtain the information relevant with one or more client company, product and/or production line.In the first step of present embodiment, shown in the number 77 (77) of Figure 10/14, the consumer recalls the retrieval number, dials this retrieval number, and submits one or more key words to telephone network (77).In the next step shown in numeral 78 (78) in Figure 10/14, telephone network receives this calling, and telephone network and ASR collection and the generation information relevant with DNIS and ANI in the present embodiment.Which retrieval number what ASR used DNIS information to judge to be dialed is, and thereby communicate by letter with the consumer successively as ASR, when requiring keyword, judge and use what prompting.A retrieval number is associated with a specific prompting, for example, in one embodiment, this prompting can be " What information would you like today? " and another retrieval number can be used for this prompting different problems, be " Hello, How may I direct yourcall? " in another embodimentThough system of the present invention can be designed as and is suitable for any word, key word preferably includes one or more Business Names, name of product, production line and other words.

At the final step of present embodiment shown in numeral 79 (79), consumer's input response, this responses makes an explanation by the telephone network transmission and by ASR.ASR judges destination number and communicates with telephone network.Telephone network will be called out with destination number and be connected, and call out the arrival final destination, can receive required information from the final destination this consumer.

Referring now to Figure 11/14, the information flow between the element of in one embodiment of the invention (for example at the embodiments of the invention described in Figure 10/14) has been described.In the present embodiment, consumer (85) recalls the retrieval number and dials the call (" calling ") (80) of retrieving number.This calling sends to telephone network (84) through including but is not limited to the communication line of telephone line and satellite transmits.Telephone network (84) has can discern being which retrieval number (for example DNIS) and calling out (80) from ability where (for example ANI) of dialing.Telephone network (84) is created ANI/DNIS for calling out (80), and uses automatic speech recognition system in addition, for example ASR (125).

ASR (125) is by telephone network (84) prompting consumer (85) input key word.In preferred embodiment, prompting (81) is the recording of voice.Consumer (85) says or input response (82) in another way, and this response (82) can be one or more key words, also can not be, by telephone network (84), will respond (82) and send to ASR (125).

ASR (125) contains processor, it uses institute's canned data to make an explanation to judge whether respond (82) comprises key word to responding (82), if and key word arranged, just (for example with key word and concrete telephone number, destination number) be associated, this telephone number links to each other or links to each other with the additional prompt that more specifying informations are provided with the website that can find the information relevant with key word (for example final destination (15)).ASR (125) receives one or more key words and it is made an explanation.Subsequently, ASR (125) produces relevant destination number, and informs that telephone network (84) is about calling out the destination number of (80).In case telephone network (84) receives destination number, it just will be called out (80) and send to final destination (86), can receive required information this consumer (85).

Figure 12/14,13/14 and 14/14 still illustrate the step of another preferred embodiment of the present invention.In step (87), client and supplier mean the ability that the consumer provides visit information together by for example service agreement.In this step, the same consumer who means client and client of supplier provides the visit to the retrieval number, and other services.In step (93), the client create a key word relevant with other key words and with the tabulation of the destination number of the related information of these key words.In step (94), supplier creates the database of the employed prompting of one or more retrieval number among client's key word, destination number and the ASR.

In step (88), client and/or supplier can be chosen on any medium and do advertisement for the retrieval number.This advertisement can comprise also, and one or more key words that provided by the client can be provided, and are perhaps related with them.

In step (89), the consumer has known this retrieval number by some mode, and these modes include but is not limited to see advertisement and hear from mouth.In step (90), the consumer is from one or more client requests information, and remembers this retrieval number.In step (91), the retrieval number is dialed in consumer's decision, and dials this retrieval number in step (92).Though preferred embodiment is used rotary and push-button telephone visits system, the present invention in fact also can use honeycomb, wireless or other any suitable communication systems.

In step (95), call out and enter telephone network, and when calling out, in step (96), use DNIS and ANI by telephone network by communication line (preferably ISDN or T3 telephone line or satellite).

In step (97), use ASR that consumer's voice or other suitable promptings are made an explanation.In step (98), ASR writes down the retrieval number of being dialed from DNIS information; And ASR is by telephone network prompting consumer input (preferably with sound or by other suitable modes) key word.

In step (99), ASR receives consumer's response by telephone network, and checks whether the database among the ASR is key word with the response of checking the consumer.

In step (101), when consumer's response is key word, mate this key word with regard to attempting with the destination number in the database at step (101) ASR.

In step (122), if there is coupling, ASR just produces destination number, and this destination number is transmitted telephone network.In step (123), telephone network sends to the final destination by destination number and calls out.Subsequently, in step (124), calling links to each other with the final destination.

If in step (105), do not exist with database in the key word of destination number coupling, in step (106), ASR prompting consumer's input (the most handy sound) and the related more concrete key word of before having imported of key word.In step (107), ASR is by telephone network reception consumer's response, and whether inspection database is key word with the response of finding out the consumer.If in step (107), have coupling, handle and just as described in the step (122) of Figure 14/14, handle.

If there is not the response of mating with key word and/or destination number in step (107), in step (109), ASR adds up prompting consumer's number of times.At step (109) setup parameter, supplier has pre-determined and has cut off numeral, and this numeral can be 1 to 100 a arbitrary integer for example.In preferred embodiment, cut off numeral and be programmed into ASR.In step (109), if ASR notices that the consumer points out number of times to be less than or equal to and cuts off numeral, just step (106) execution processing from Figure 13 as discussed previously/14 of the present invention.If ASR realizes that the consumer points out number of times greater than cutting off numeral in step (109), disconnect at step (11) network and calling out, preferably after the prompting consumer, disconnect again.

Get back to the step (99) of Figure 13/14, if consumer's response is not a key word in step (113), just import (the most handy sound) and company, product, related word or any information inquiry (" key word ") of production line by telephone network prompting consumer at step (114) ASR.In step (115), ASR receives the consumer by telephone network and responds, and whether test with the response of checking the consumer to database be key word.

In step (116), be key word when the consumer responds, just step (101) execution processing from Figure 13 as discussed previously/14 of the present invention.

In step (117), not key word if the consumer responds, ASR adds up prompting consumer's number of times in step (118).At step (109) setup parameter, supplier has preestablished and has cut off numeral, and this numeral can be 1 to 100 a arbitrary integer for example.In step (121), if pointing out number of times to be less than or equal to, the consumer cuts off numeral, the present invention's step (114) from Figure 13 as discussed previously/14 is carried out and is handled.If in step (119), the consumer points out number of times greater than cutting off numeral, just disconnects at step (120) ASR and calling out, and preferably after the prompting consumer, disconnects again.

Referring now to Fig. 6/14,7/14,8/14 and 9/14, these figure have described the step of each preferred embodiment of the present invention, the present invention's network that uses a computer is visited the client's specifying information that is contained in client's internet site for example to allow client consumer, and client and supplier preferably reach a service agreement.The client discerns and provides it to supplier to key word and destination number, and described destination number is the network address.Supplier by easy memory, provide visit in this method that is called the web page address of " retrieval number " to the computer network website.Client and/or supplier can select this retrieval number of advertisement.

Referring now to Fig. 6/14,7/14,8/14 and 9/14, the relevant customer information required step (58) consumer is recorded on the computer network by computing machine or other network access devices, and recalls the retrieval number of retrieving number and importing the provider network website in step (59).In step (60), consumer's calling sends to the computer network website related with retrieving number: the prompting consumer imports one or more key words; And consumer's input response.In step (61), the website that supplier provided receives consumer's response.In step (62), this response of computer network access is to judge whether this response is discerned.

Discern when the consumer responds in step (63), this response is analyzed to check whether this response is accurately to mate with key word in step (64).Is key word in step (65) if respond, in step (66), this response is just related with this key word and destination number, and the consumer is sent to required website by destination number, this website is exactly the final destination, can retrieve client's specifying information this consumer, for example product or production line specifying information.

In step (73), if this response is not and the accurate coupling of key word that in step (74), computer network shows a webpage with regard to the tabulation with client's key word.In step (75), the client selects one or more key words from webpage, and in step (76), and the destination number of using required website should be responded related with key word, and described website is exactly the final destination.

In step (67), if consumer's response is not identified, in step (68), computer network just points out the user to import more concrete response.Once more response is estimated to judge whether this response is identified at step (69) computer network.

In step (70), if computer network has been discerned response, so, just step (64) execution processing from Fig. 7 as discussed previously/14 of the present invention.

In step (72), if the consumer is not identified, so, just step (67) execution processing from Fig. 7 as discussed previously/14 of the present invention.

Though be in illustrative purposes the present invention is described in detail, should be appreciated that these detailed descriptions only are for illustration purpose, and under the situation that does not deviate from spirit of the present invention and category, those skilled in the art can makes variation.

Claims

1, a kind of method that is used to provide information is characterized in that, described method comprises:

By retrieval number visit information searching system;

Key word is input in the described system as the inquiry that obtains described information;

By described system described inquiry is sent to destination number automatically, described destination number is corresponding to the final destination that may have access to described information; And

Receive described information from described final destination.

2, the method for claim 1 is characterized in that, described system is a telephone system.

3, the method for claim 1 is characterized in that, described system is computerized system.

4, a kind of equipment that is used to provide information is characterized in that, described equipment comprises:

Be used for device by retrieval number visit information searching system;

Be used for key word is input to as the inquiry that obtains described information the device of described system;

Be used for by described system described inquiry being sent to the device of destination number automatically, described destination number is corresponding to the final destination that may have access to described information; And

Be used for receiving the device of described information from described final destination.

5, equipment as claimed in claim 4 is characterized in that, described system is a telephone system.

6, equipment as claimed in claim 4 is characterized in that, described system is computerized system.

7, a kind of equipment that is used to provide information is characterized in that, described equipment comprises:

Be used for receiving by the telephone network with the receiver that comprises website the device of inquiry, described inquiry is imported the retrieval number of wanting solicited message by the consumer,

Be used for the device that described inquiry made an explanation by computing machine,

Be used for producing the device of one or more data according to described request,

Be used to make described retrieval number and the related prompting device that is mutually related,

The device that requires described consumer to provide the consumer to respond by described prompting is provided,

Be used for described consumer's response and key word, destination number and the device that is used for the one or more described retrieval prompt number couplings of described computer memory,

Be used to produce the device of described destination number,

Be used for transmitting the device of described inquiry at network by destination number, and

Be used for device that described inquiry is linked to each other with information station, described website is the website that has on the network of institute's solicited message.

8, a kind of method that is used to provide information is characterized in that, described method comprises:

Receive information inquiry from the consumer,

The prompting consumer imports the consumer and responds,

Described consumer's response is made an explanation,

Produce coding alpha-numeric string, described string comprises the address of information station, and described website has the solicited message that described consumer can use,

Send described inquiry by described word string, and

Described consumer is connected with described website.

9, method as claimed in claim 8 is characterized in that, described inquiry comprises call, and described call setting is the retrieval telephone number.

10, method as claimed in claim 8 is characterized in that, described website comprises the destination of telephone number.

11, method as claimed in claim 9 is characterized in that, described website comprises the destination of telephone number.

12, method as claimed in claim 8 is characterized in that, described reception comprises:

Receive described inquiry by the telephone network with receiver by the phone that uses the retrieval number, described receiver comprises subscriber exchange telephone exchange machine,

Described network provides the described device with dialing numbers and automatic number identification, and

By described device identification is made an explanation,

Produce data according to described identification, and

Send described data to automatic speech recognition system.

13, method as claimed in claim 8 is characterized in that, described prompting comprises:

Receive the identification of dialed number,

The identification of described dialed number and described retrieval number and related prompting is interrelated,

Require the consumer to import the consumer with described prompting and respond, and

With one or more key words, destination number and be used for the one or more described retrieval prompt number of described system storage and described consumer responds and to mate.

14, method as claimed in claim 8 is characterized in that, described generation comprises:

Destination number in the system is encoded,

Transmit the destination number of encoding to described device, and

Add second code to described coding destination number.

15, method as claimed in claim 8 is characterized in that, described transmission comprises:

Electronics is warned described network, and

Transmit described destination number to described network.

16, method as claimed in claim 13 is characterized in that, described method comprises in addition:

Stop described inquiry, described termination occurs in after the described coupling trial of one or many.

17, method as claimed in claim 8 is characterized in that, described website comprises the network website.

18, a kind of method that is used to provide information is characterized in that, described method comprises:

Receive inquiry by the telephone network with receiver, described receiver comprises the subscriber exchange telephone switching device, described inquiry comprise from the consumer be the call of acquired information to the retrieval number,

Described network provides a dialing numbers and automatic identification number to described telephone switching device, and

By described device described identifier is made an explanation,

Produce one or more data according to described identifier,

Send described data to the automatic speech recognition computer system,

With described dial identification number and described retrieval number and related prompting interrelated,

Require the consumer to import the consumer and respond,

With key word, destination number and be used for the one or more described retrieval prompt number of described system storage and described consumer responds and to mate,

Destination number is encoded,

Transmit the destination number of encoding to described device,

Add second code to described coding destination number,

Electronics is warned described network,

Transmit described destination number to described network, and

To inquire about with information station and be connected, described website is the destination with telephone number of institute's solicited message.

19, a kind of method that is used to provide information is characterized in that, described method comprises:

Receive inquiry by network with receiver, described network packet includes network website, described inquiry is imported the retrieval number of wanting solicited message by the consumer,

By computing machine described inquiry is made an explanation,

Produce one or more data according to described request,

Described retrieval number and associated cue is interrelated,

Require the consumer to import the consumer with described prompting and respond,

With key word, destination number and be used for the one or more described retrieval prompt number of described computer memory and described consumer responds and to mate,

Produce destination number,

Transmit described inquiry by destination number in network, and described inquiry is linked to each other with information station, described website is a website that has on the network of institute's solicited message.

20, a kind of equipment that is used to provide information is characterized in that, comprising:

One or more communication lines,

Telephone network with automatic number identification system and dialed number recognition system,

Subscriber exchange, by described telephone line, described switch links to each other with described network,

Automatic speech recognition system, described system is connected to described switch with described communication line.

21, a kind of equipment that is used to provide information is characterized in that, comprising:

One or more communication lines,

At least one links to each other in the information processing computing machine, described computing machine and described communication line, and other consumer's computing machines of described one or more communication line and at least one link to each other forming network, and

Website, described website links to each other with customer network website on being positioned at described network, and described website can be conducted interviews by described information processing computing machine by consumer's computing machine, and described information processing calculating function links to each other described consumer's computing machine with described client web site.

22, a kind of method that is used to provide information is characterized in that, described method comprises:

Receive inquiry by telephone network, described inquiry comprise from the consumer be the call of acquired information to the retrieval number, described network can be handled dialed number and number identification automatically; And

From described call, discern dialing numbers;

Identification according to described dialing numbers produces one or more data;

By the automatic speech recognition computer system, that the identification of described dialed number and described retrieval number and related prompting is interrelated;

Pointing out described consumer to import the consumer responds;

With key word, destination number and be used for the one or more described retrieval prompt number of described system storage and described consumer responds and to mate;

Provide destination number according to described consumer's response to described network; And

Described inquiry is connected with information station, and described website is the destination of propagating the destination number of described information.

23, a kind of equipment that is used to provide information is characterized in that, comprising:

One or more communication lines,

Include the telephone network of automatic number identification system and dialed number recognition system, and

Automatic speech recognition system, described recognition system links to each other with described network by described one or more communication line, and can allow the visit to described information.

24, the method for claim 1 is characterized in that, described information comprises one or more groups of being made up of option, position, statistics and political candidate's message.

25, the method for claim 1 is characterized in that, described information comprises one or more groups of being made up of company information, product information, production line information and information on services.

26, the method for claim 1 is characterized in that, described information comprises one or more information about the group be made up of medical expert, commercial expert and law expert.

27, device as claimed in claim 4 is characterized in that, described information comprises one or more groups of being made up of option, position, statistics and political candidate's message.

28, device as claimed in claim 4 is characterized in that, described information comprises one or more groups of being made up of company information, product information, production line information and information on services.

29, device as claimed in claim 4 is characterized in that, described information comprises one or more information about the group be made up of medical expert, commercial expert and law expert.