CN1318804A - On-line teaching and service system and method for hand held electronic devices - Google Patents
On-line teaching and service system and method for hand held electronic devices Download PDFInfo
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- CN1318804A CN1318804A CN 01118779 CN01118779A CN1318804A CN 1318804 A CN1318804 A CN 1318804A CN 01118779 CN01118779 CN 01118779 CN 01118779 A CN01118779 A CN 01118779A CN 1318804 A CN1318804 A CN 1318804A
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- portable electric
- electric device
- computer apparatus
- online teaching
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Abstract
The on-line teaching and service system has a service terminal and at least a hand held electronic device. The computer unit in the service terminal establishes two-way connection with the two-way communication module of the hand held electronic device via radio communicatino network and sends picture downloading command to the hand held electronic device so that the hand held electronic device returns the memory content of the displayed picture to the computer in the service terminal. Thus, the computer unit in the service terminal can send corresponding operation command to the head held electronic device for corresponding operation.
Description
The present invention is the technical field of relevant portable electric device, refers to a kind of online teaching and customer service system and method thereof of portable electric device especially.
Because the development of microelectric technique, the miniaturization of electronic product is achieved, for example only just can provide the user demand miscellaneous easily as the personal digital assistant device (PDA) of hand size, comprise the inquiry dictionary, account, calculate, the function of recreation or connection network, or provide function such as manufacturer inquiry stock market information to stock market's information by network, and along with the fast development of electronics technology and variation in response to user's demand, the function of this kind portable electric device is also become stronger day by day, though it can provide different users's various kinds demand whenever and wherever possible, yet, because the variation of function and the miniaturization of product will cause it to become difficulty in operation, and on the user is operating, meet with at need, though can seek help by the contact staff of phone to manufacturer, but owing to the contact staff only can give an oral account the mode that solution is provided with client's explanation, its effect that can reach is very limited, when running into comparatively complicated problems and can't link up when being solved by phone, the user just needs in person to come the requirement contact staff to solve its problem to the client service center of manufacturer, not only cause user's very big inconvenience, also cause the puzzlement of manufacturer in customer service, therefore, how can provide customer service to solve the problem of user easily, become an epochmaking problem then at the operation portable electric device.
In view of this inventor originally in the spirit of positive invention, conceives a kind of online teaching and customer service system and method thereof of the portable electric device that can address the above problem, and several times research experiment is eventually to finishing this novel progressive invention.
The objective of the invention is in the online teaching that a kind of portable electric device is provided and customer service system and method thereof.
According to purpose of the present invention, the online teaching and the customer service system of the portable electric device that is proposed comprise: at least one portable electric device, has a storer to store data, one two-way communication module group is connected for setting up a wireless two-way data with a wireless communication networks, one input media is for user's operating means, one display screen is for the mode of operation and the data content of display device, and wherein, this storer is that planning stores corresponding to picture data shown on this display screen; And, one service end, has a computer apparatus, it can set up two-way line with the both-way communication module of this portable electric device by this wireless communication networks, download image instruction to send one to this portable electric device, make this portable electric device that the content of storer is returned computer apparatus to this service end, the existing picture that can on the service end computer apparatus, show the display screen of this portable electric device, and this computer apparatus of direct control according to this, and instruction corresponding is sent to this portable electric device, it is operated accordingly.
According to another characteristic of the present invention, the online teaching of the portable electric device that is proposed and client service method provide online teaching and the customer service between a kind of service end and at least one portable electric device, and this method comprises that following step: A, this customer side set up two-way be connected by wireless communication networks with the both-way communication module of this portable electric device with a computer apparatus; The computer apparatus of B, this customer side sends one to this portable electric device and downloads image instruction; C, this portable electric device will store the content of celebrating the storer of shown picture data on its display screen will be returned computer apparatus to this service end, the existing picture that can on the computer apparatus of service end, show the display screen of this portable electric device, and this computer apparatus of direct control according to this; And the computer apparatus of D, this service end is sent to this portable electric device with instruction corresponding, and it is operated accordingly.
The present invention can clearly guide the client to solve the problem that is met with, and perfect customer service can be provided on the one hand, reaches the purpose of online teaching on the other hand.Because modern design of the present invention can provide on the industry and use, and truly have the enhancement effect, so file an application in accordance with the law.
Description of drawings:
Fig. 1 is the online teaching of portable electric device of the present invention and the Organization Chart of customer service system;
Fig. 2 is the functional block diagram of the portable electric device among Fig. 1;
Fig. 3 is the online teaching of portable electric device of the present invention and the information flow chart of customer service system;
Fig. 4 is the online teaching of portable electric device of the present invention and the operational order form of customer service system.
Online teaching and the preferred embodiment of one of customer service system and method thereof about portable electric device of the present invention see also Organization Chart shown in Figure 1.As shown in the figure, but this portable electric device 11 is the display screens 111 that are provided with button 112 and touch-control, state and output for user's operation and viewing apparatus, can inquire about functions such as dictionary, account, calculating or recreation or connection network, or can receive the information that information provides manufacturer to transmit by network 12, this kind network 12 can for example be one to notify from a phone call network, sends this portable electric device 11 information is provided information that manufacturer provided in the mode of broadcast transmitted.
See also shown in Figure 2, the functional block diagram of hand-held worker's electronic installation, its be by central processing unit 21, storer 22, storer 22, one-way communication module 23, both-way communication module 24, input media 25, and institute such as display screen 111 constitute, wherein, this central processing unit 21 is to can be used to executive utility; This storer 22 is to be connected in central processing unit 21, stores data being used for, and wherein stores data corresponding to image shown on the display screen 111, and this storer can be reached by SRAM; This one-way communication module 23 is to be connected in central processing unit 21, to be used for receiving the information that is transmitted by network 12; This both-way communication module 24 can be GSM, GPRS or CDMA module etc., it is to be connected in central processing unit 21, be connected and can set up a wireless two-way data with a wireless communication networks, in present embodiment, this both-way communication module 24 is to be a GMS module, as shown in Figure 1, can set up wireless two-way with a service end 13 by a GMS network 14 is connected; This input media 25 is to comprise an aforesaid button 112 and a contact panel 251, to be used for receiving the instruction that a user imported by button 112 or contact panel 251 and to transfer to central processing unit 21 and handle; 111 of this display screens are to be used for showing this user's mode of operation and data content etc.
See also shown in Figure 3, the process flow diagram of portable electric device online teaching customer service function, see also shown in Figure 1, at first, when the user meets with problem on operation portable electric device 11, can dial the assistance (step S301) of Service Phone request service end 13 earlier, the contact staff of service end 13 judges must use customer service function on the line, require the client (for example to start the GSM module this moment, one SIM card is inserted device) (step S302), after the user informs service end 13 its GSM telephone numbers (step S303), use a computer apparatus 131 to call by service end 13 with modem 132, to connect client's portable electric device 11 (step S304) by this GSM network 14, after the line success, send one by the program of the computer apparatus 131 of this service end 13 and download the application program (step S305) of image instruction with the portable electric device 11 that starts the client, and the application program of this portable electric device 11 just returns the content of storer 22 computer apparatus 131 (step S306) to service end 13, the existing picture of display screen 111 that therefore, just can show client's portable electric device 11 at the computer apparatus 131 of service end 13.
Computer apparatus 131 with aforementioned service end 13, the contact staff can see the picture of client's portable electric device 11 on the one hand on the screen of computer apparatus 131, can utilize wire telephony to follow Communication with Customer on the one hand, and and then this computer apparatus 131 of direct control, for example, can be at the picture that installs the display screen 111 of this portable electric device 11 of selected element replacement table on 131, or select to push the button 112 of representing this portable electric device 11, in this example, be that picture with selected element power taking brain device 131 is an example, at this moment, the program of computer apparatus 131 will send the operational order a little the got and (x of the coordinate position of getting of putting, y) coordinate values is given client's portable electric device 11 (step S307), this moment, this portable electric device 11 should be done corresponding change, and the picture data after will changing returns the computer apparatus 131 (step S308) to service end 13, so the client is consistent with the viewed picture of contact staff, also equal, but contact staff's far-end is controlled this portable electric device, more can allow the client know how to operate this action as the affirmation by wire telephony again, and through repeating abovementioned steps S307 and S308, just can clearly guide the client to solve the problem that is met with, and perfect customer service can be provided on the one hand, reach the purpose of online teaching on the other hand.
The computer equipment 131 of aforementioned again service end 13 and 11 instructions that transmitted of client's portable electric device can be made of the information of one three bit, as shown in Figure 4, first bit is represented classes of instructions, for example, ' instruction of 0x01 ' expression download memory 22, ' 0x02 ' expression clicks the instruction of coordinate position, ' instruction of 0x03 ' expression pressing keys, ' instruction of 0x04 ' expression reset apparatus, and when first bit be ' during 0x02 ', remaining two bit then can be in order to specify (x, y) coordinate values of coordinate position, when first bit is ' during 0x03 ', remaining two bit then can be in order to specify the specific keys that will push.
In sum, no matter the present invention is with regard to purpose, means and effect, showing its known technical characterstic, is in fact one to have the invention of excellent effect; Only it should be noted that above-mentioned many embodiment give an example for convenience of explanation, the interest field that the present invention advocated should be as the criterion so that claim is described certainly, but not only limits to the foregoing description.
Claims (13)
1, a kind of online teaching of portable electric device and customer service system is characterized in that mainly comprising:
At least one portable electric device, has a storer to store data, one two-way communication module group is connected for setting up a wireless two-way data with a wireless communication networks, one input media is for user's operating means, one display screen is for the mode of operation and the data content of display device, wherein, this storer is that planning stores corresponding to picture data shown on this display screen; And,
One service end, has a computer apparatus, it can set up two-way line with the both-way communication module of this portable electric device by this wireless communication networks, download image instruction to send one to this portable electric device, make this portable electric device that the content of storer is returned computer apparatus to this service end, the existing picture that can on the service end computer apparatus, show the display screen of this portable electric device, and this computer apparatus of direct control according to this, and instruction corresponding is sent to this portable electric device, it is operated accordingly.
2, the online teaching of portable electric device as claimed in claim 1 and customer service system is characterized in that: comprise the contact panel of at least one button and this display screen, to receive the instruction that a user is imported by this button or this contact panel of touch-control with one.
3, the online teaching of portable electric device as claimed in claim 2 and customer service system is characterized in that: this operational order is the button that the input media of this portable electric device is pushed in representative.
4, the online teaching of portable electric device as claimed in claim 2 and customer service system is characterized in that: this operational order is the contact panel that representative point is got this portable electric device.
5, the online teaching of portable electric device as claimed in claim 4 and customer service system is characterized in that: this operational order has (x, y) coordinate values of the coordinate position of getting of putting.
6, as the online teaching and the customer service system of claim 3 or 5 described portable electric devices, it is characterized in that: this portable electric device is complied with the operational order received and after operating accordingly, and will represent image content after changing to return computer apparatus to this service end, be consistent and make this portable electric device with the picture of this computer apparatus.
7, the online teaching of portable electric device as claimed in claim 1 and customer service system, it is characterized in that: this both-way communication module is to be a GSM module, be connected for setting up a wireless two-way data with a GSM network, the computer apparatus of this service end is to call to connect this GSM network with a modem.
8, a kind of online teaching of portable electric device and client service method provide online teaching and customer service between a kind of service end and at least one portable electric device, it is characterized in that this method comprises following step:
A, this customer side are set up two-way be connected by wireless communication networks with the both-way communication module of this portable electric device with a computer apparatus;
The computer apparatus of B, this customer side sends one to this portable electric device and downloads image instruction;
C, this portable electric device will store content corresponding to the storer of shown picture data on its display screen and return computer apparatus to this service end, the existing picture that can on the computer apparatus of service end, show the display screen of this portable electric device, and this computer apparatus of direct control according to this; And,
The computer apparatus of D, this service end is sent to this portable electric device with instruction corresponding, and it is operated accordingly.
9, the online teaching of portable electric device as claimed in claim 8 and client service method is characterized in that: this portable electric device is controlled by button and contact panel.
10, the online teaching of portable electric device as claimed in claim 9 and client service method is characterized in that: the operational order among the step D is to represent pressing keys to operate this portable electric device.
11, the online teaching of portable electric device as claimed in claim 9 and client service method is characterized in that: the operational order among the step D is that representative point is got display screen to operate this portable electric device.
12, the online teaching of portable electric device as claimed in claim 11 and client service method is characterized in that: this operational order has (x, y) coordinate values of the coordinate position of getting of putting.
13, as the online teaching and the client service method of claim 10 or 12 described portable electric devices, it is characterized in that: among the step D, after this portable electric device is complied with the operational order received and then the corresponding operation of row, and will represent image content after changing to return computer apparatus to this service end, be consistent and make this portable electric device with the picture of this computer apparatus.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 01118779 CN1217285C (en) | 2001-06-11 | 2001-06-11 | On-line teaching and service system and method for hand held electronic devices |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 01118779 CN1217285C (en) | 2001-06-11 | 2001-06-11 | On-line teaching and service system and method for hand held electronic devices |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN1318804A true CN1318804A (en) | 2001-10-24 |
| CN1217285C CN1217285C (en) | 2005-08-31 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 01118779 Expired - Fee Related CN1217285C (en) | 2001-06-11 | 2001-06-11 | On-line teaching and service system and method for hand held electronic devices |
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| Country | Link |
|---|---|
| CN (1) | CN1217285C (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112286711A (en) * | 2020-11-19 | 2021-01-29 | 北京翼鸥教育科技有限公司 | Information processing method and device, electronic equipment and storage device |
-
2001
- 2001-06-11 CN CN 01118779 patent/CN1217285C/en not_active Expired - Fee Related
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112286711A (en) * | 2020-11-19 | 2021-01-29 | 北京翼鸥教育科技有限公司 | Information processing method and device, electronic equipment and storage device |
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| Publication number | Publication date |
|---|---|
| CN1217285C (en) | 2005-08-31 |
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Granted publication date: 20050831 Termination date: 20180611 |