CN1315105A - Network node with a platform for automated services - Google Patents
Network node with a platform for automated services Download PDFInfo
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- CN1315105A CN1315105A CN 99810129 CN99810129A CN1315105A CN 1315105 A CN1315105 A CN 1315105A CN 99810129 CN99810129 CN 99810129 CN 99810129 A CN99810129 A CN 99810129A CN 1315105 A CN1315105 A CN 1315105A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/4228—Systems providing special services or facilities to subscribers in networks
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Abstract
The invention relates to a network node of a telecommunications network. Said node has a control device for executing commands (ASM) and command sequences (AGR) of network technology-related working steps for providing network-controlled services for the subscribers (TNA) of the network. A platform (VOP) is also provided. Said platform is set for automatically providing services according to service application programmes (ANW) which are stored at the control device end. The platform (VOP) has a number of service modules (DMO) used for carrying out specific tasks of services. These service modules can be called up with service application programmes (ANW) running on the platform and together cover all of the tasks required at the network node end for providing the automated services.
Description
The present invention relates to the network node of communication network, it has a kind of instruction in the switching technology job step and control appliance of command sequence carried out, so that realize exchanging the business of control for the network user.
Such network node in modern communication network, particularly in telephone network or other switching network, be well-known, they can be automatically or semi-automatically carry out Network.Here the network node of indication at first is meant user port is connected to port set on the network, be exchange then, this exchange is used for the telex network that is connected to each other, or telex network is connected on other network node or the telecommunications network, but also can be other network node, for example manage and carry out the professional control station of certain Network.
A kind of known realization of switching network node is so-called EWSD digital exchange system, referring to " the digital coupling network in the EWSD system " that Karlheinz Neufang for example writes, the 4 (1981), the 28th page of telecommunications report.The EWSD system also has the subprocessor of the port set of the CPU (central processing unit) of a control EWSD system and some equal may command EWSD except that having the coupling network by digitlization work that connects communication.
Said network provides basic service except giving its user, outside the file transfers business as the telephone service of telephone network or data network, can also provide some other supplementary service.Also just so-called human operator may realizes many this business by introducing so far, also promptly entrusts the personnel that carry out certain business or carry out professional certain task in the telecommunications network side to realize.
Yet the task that these Networks are distributed in personnel selection execution Network or execution all is expensive mostly, and this is uncomfortable concerning operating personnel, and expense is also bigger concerning the network operator, and is particularly all the more so when whenever all have business every day.Therefore, just making great efforts the business automation that makes operating personnel operated, and further or as much as possible replacing human operator may with automatic operator fully.So, make the scheme of operator service automation stipulate a kind of optional equipment so far, this equipment is continuous with relevant network node, and carries out automatic service in the network node inner control.Yet the application of supplementary technology equipment not only needs corresponding steric requirements and affiliated infrastructure, safeguards these equipment but also need corresponding personnel through training.
Therefore, task of the present invention is in exchange, in the port set or the business that provides the operator to operate on other network node, and need not use the optional equipment or the external system resource of this business of control.To this, the management of these business (for example the system condition that changes being mated) can be kept simply, and needs-this operator that can make business be fit to the business operation person in simple mode is different with the network operator usually.
This task solves according to the network node that this paper starts described type, described network node is provided with a platform, it is established the business application that is used for according to the control appliance side is stored and automatically carries out business, and this platform has many business modules, they are used to carry out professional special duty, and can be called by the business application of moving on the platform, and they have also covered needed whole tasks when the network node side is carried out automatic service.
By this scheme, can realize the task of being proposed with extremely simple mode.The business module utilization was carried out and professional relevant subtask with regard to the system resource that has in network node originally, and with the concrete task of its comprehensive one-tenth, successfully set up a platform by this business module, so that on the basis of this platform, realize business in simple mode.This platform can be realized with a kind of form of software fully.As long as in network, just be provided with some other system resource originally, just can conduct interviews to them.Therefore, the network operator can realize intrinsic business in exchange, wherein preferably cancelled the installation of additional firmware unit, and also can set up the business of network operator's special use simultaneously.
In a kind of preferred embodiment that helps simple realization in telecommunications network of the present invention, network node is an exchange of telecommunications network, the particularly digital exchange system that its control appliance has CPU.
In addition, if the service order that waits is provided with queuing, be favourable for example then to receiving peak traffic in platform side.
In another preferred improvement project of the present invention, set up the system resource that a module in the business module is come Request System resource, particularly telecommunications network at least.
Simultaneously, in at least one module of business module, be defined in to automatically perform and and then business handed to human operator may after being interrupted, described delivering can be triggered by the business on the point of being scheduled in service operation for this reason, and/or triggers by the signal that uses this professional user.This can satisfy user's needs more neatly.
If regulation is temporarily handed to business the human operator may of telecommunications network at least one module of business module, then is favourable equally.
At this,, then be favourable if the continuation of business module operation depends on the feedback information that turns back to module in the human operator may side.Service operation can use the result of human operator may to carry out Business Processing thus automatically.For example can import at human operator may side feedback information, and for example its release be inquired to business module and/or by this business module by the key of setting of pressing control desk for this reason from its control desk.
In another preferred embodiment of the present invention, regulation temporarily transfers business to the input search key and/or retrieves by introducing human operator may.Under a stable condition, this can simplify Business Processing greatly.
Also can stipulate to import search key by the voice recognition system resource at least one module of business module, and carry out retrieval by the database that uses the communication network side, be more favourable like this.
In a preferred embodiment, a plurality of person in charge's levels of platform can be carried out simultaneously, and wherein, each person in charge's level is established and is used for carrying out a business or service order.This can realize simultaneously in same network node or same intra-exchange is handled a plurality of service orders respectively, such as the service order of the business of the service order of different user or fundamental difference.
At this,, then also be a favourable execution mode if be responsible for the sub-processing unit that level is distributed to control unit with one respectively for the business of chief executive's level or service order.This has made full use of the extensive independence of the program running of this sub-processor; Certainly, prerequisite is the sub-processor that network node has the relevant work ability.
Preferably, the quantity of person in charge's level of Zhi Hanging changes simultaneously, for example changes according to the traffic carrying capacity that changes.
In addition, having under the situation of specific safety requirement, if use two to be responsible for level then to be useful carrying out business.In this modified model scheme, the execution of same business has all distributed two person in charge's levels at least, and it is professional that one of them effectively is responsible for the level execution, is responsible for carrying out under the situation of fault or other predetermined state of emergency professional and prepare at least one standby person in charge's level.
Below just the embodiment shown in the figure describe the present invention in detail.Among the figure:
Fig. 1 shows the procedure system of platform of the present invention with the graphic form of symbol;
Fig. 2 shows running based on the business of present embodiment by the network node that is participated in and the network user;
Present embodiment relates to the automatic realization of the business that is used to finish telex network, and this business is hereinafter with abbreviation ACC (' finishing automatic calling ') expression.Platform of installing in exchange, this platform is responsible for the task of human operator may aspect applied business to a great extent, and is called as " virtual operator " hereinafter.In this specification scope, platform only is interpreted as a kind of software platform, also is a kind of basis of other application program operation and basic system of starting point of being used as.This platform utilizes software to realize fully, and does not need in exchange for realizing described business additional firmware unit.By the standardization input of the operation-interface that adopts for configuration in the exchange, for example so-called MML (man-machine language) can dispose and activate this platform.
The system based on virtual operator platform of the present invention of program level is come out by the graphic representation of Fig. 1.
Professional operating among the business application ANW determine, this program starts by corresponding input on the MML interface or the request by another network node.Hitherto known business application all is to write with the programming language of assembly code or other facing machine.Assembler instruction level ASM especially comprises machine instruction and many " general program " AGR that writes with assembly code that each directly calls, and this program can be called by its designation usually.Assembler AGR is used in the groundwork step of network node side execution switching technology, for example
-be provided for the dynamic block of storage management,
-be provided for the Writing/Reading memory area of administer calls state and/or service condition,
-with voice channel, particularly two users, a plurality of user or a users' the same broadcasting of voice channel, calling tone or analog are connected,
-send and received signal,
The management of-timing element,
-accessing database.
At this, set a platform VOP according to the present invention, this platform is at business application ANW and comprise between the assembly level ASM of assembler AGR and transferring.Platform VOP is made up of many business module DMO, and these modules are used for carrying out a professional task or task groups respectively.Business module DMO writes with assembly code, and adjustable with assembler AGR and machine instruction; Under special circumstances, business module DMO also can call other business module.The task of distributing to business module DMO be concrete, with professional related task, these tasks generally include a series of activities step that is positioned on the assembly level, and may have complicated branch or repetitive structure in case of necessity.The example of these tasks has:
User's speech or data communication led in-foundation,
-receive from user's communications,
-split off communication,
-two communication link that have a user respectively are connected in a communication between these two users,
-give the 3rd user with communication switching,
-to communication charge,
-to user's valuation, for example valuation aspect its distance regions,
-inquiry or output and user or professional relevant data set,
-control and user's intercommunication,
-Request System resource,
-telex network and system resource are coupled together,
-using system resource,
-definite traffic carrying capacity about existing communication,
-monitoring business statistics, such as the traffic carrying capacity or the statistics of chargeing.
At this, according to the applied business ANW that is adopted, virtual operator VOP side not only can support to simulate but also can support the voice service of numeral, perhaps support the data service of analog or digital.
Based on platform VOP, can realize being used for the application A NW of automatic service, wherein,, also can automatically realize the business of carrying out by human operator may so far according to optimal way of the present invention; Therefore mentioned title " virtual operator ".At this, person in charge's level of virtual operator VOP is distributed to application program.Application A NW only is used to call business module DMO.Therefore realize application A NW by the program level of facing machine, and can carry out neatly.
The example of telling about application program of the present invention that is cited below is an ACC business mentioned above, and this ACC business can realize being used to finish the business of telex network.This business can be set up communicating to connect towards the second user TNB by being exchanged for the network user TNA that uses corresponding service, wherein calling subscriber TNA can not directly dial his needed user TNB, for example do not know its ringing number, or the dial-in direct business between two users is cancelled because of him.Should point out that at this present invention is not limited to use with embodiment form ACC shown here.Or rather, the professional can realize any other automatic service easily according to the present invention.
Module DMO shown in Figure 1 is for realizing the professional employed business module of ACC.These modules are in detail: be used to handle and manage the call treatment business module VCC that communicates by letter (' virtual operator is called out and controlled ') that distributes to business; Be used for call charge service module CDV (' call data of virtual operator are handled ') that the task that business side is carried out is chargeed; And the speech that the intrinsic audio system resource of professional and network the is communicated modules A CP (' call treatment automatically ') that manages business, for example described system resource is ancillary equipment or the voice recognition system that is used for voice broadcast.Interactive type communication between speech processing module ACP control audio system resource and the user.Module DMO also can bear a group task respectively; Differentiation to required task for example can realize that this parameter is handed to this module by type parameter when calling module.
Fig. 2 shows network service and the website that is participated in when each ACC incident of execution.
(1) as the first step, calling subscriber TNA dials the service numbers of ACC business, sets up the communication of leading to human operator may MOP then in known manner.This human operator may is inquired to draw the needed information of ringing number of called subscriber TNB to user TNA, and is retrieved in database in case of necessity.At this moment, the ringing number of the called subscriber B that obtains thus is transferred on the control desk of human operator may MOP together with the ringing number of calling subscriber A.For example press on its control desk for this reason and the key of setting just can be realized by human operator may MOP
(2) the network node KNO that wherein establishes the virtual operator VOP that is used to carry out the ACC business is called out.By this calling, virtual operator VOP is activated, and receives the ringing number of two user TNA, TNB, but also receives other possible data that is used to carry out business according to network operator's standard.These data can be transferred to virtual operator VOP with call instruction, or utilize for this reason and the business module of setting is inquired by the control desk of human operator may MOP.
(3) calling subscriber's communication is transferred on the network node KNO of virtual operator by the control desk of human operator may MOP.As the calling result according to step (2), this can also realize in the control desk side, or also can be facilitated by using the corresponding business module by virtual operator.The processing of communication is considered by call treatment business module VCC in the virtual operator side.After this step, after the stand-by period, (so-called ' back call time ') moved, human operator may MOP can carry out work for other user once more in case of necessity.
(4) at this moment, between virtual operator VOP and user TNA, can just further carry out the business realizing dialog interaction.So, for example can export the ringing number of called subscriber TNB again, also can interrupting service and tandem working information, or also can not set up with the conversation of called subscriber TNB and be connected.In order to realize this user's intercommunication, be used for the system resource SPR that speech is handled by the virtual operator request by installing, for example a kind of so-called IVPS resource (' interactive voice treatment system ') with voice recognition system and broadcasting element.At this, according to the present invention, the control of system resource still is positioned at the virtual operator side, also promptly be positioned at the speech of for this reason establishing and manage business on the modules A CP, and this module exchanges between the business application of IVPS system resource and ACC business.
For example, produce the broadcasting of following mode " by to be called out the numbers is 123456; You are to message of this user, still set up with him and communicate by letter, or finish this business immediately? " wait for user's answer then, and analyze by speech recognition by the keyword that occurs, such as used " message " or " message " of E-mail address information of user TNB, or set up " communication " or " phone " that signal post needs.This result is returned to the speech modules A CP that manages business.According to this result, proceed dialogue by modules A CP, and repeat this dialogue in position or finally finish this dialogue, will talk with the result then and transfer to the ACC business application.In order to replace utilizing the speech input of speech recognition, for example also can take according to the telephone key input dtmf signal (' dual-tone multifrequency ') of certain code (for example 1 expression "Yes" and 3 expression "No" or the like) by the user.
(5) if desired according to the result of previous dialogue, then to set up towards the communication of called subscriber TNB.This can also utilize call treatment business module VCC to realize.If had, then can realize by business module VCC towards the communication of user TNB
(6) two user's communications are connected from connecting into conversation in logic.
By finishing this process, virtual operator changes Light Condition over to or receives handles next service order.
Remain in the form that the step of above-mentioned running (1) is introduced herein and under the cooperation of human operator may MOP, carry out, so it not the real part of ACC business.For example the form with another one business module DMO also can automatically realize this first step, makes and can automatically carry out whole process in the ACC business.But this needs a kind of speech recognition that has nothing to do with the caller, so that provide professional to the Any user group.Therefore, according to Communication Personnel's know-how, can't the realizing automatically of this step.Simultaneously, needed for this reason dialogue is very complicated, therefore need " artificial intelligence "-this artificial intelligence is not only carried out call-information in operator's side inquiry under certain conditions, but also to judge which data is essential under each situation, which additional information is suitable and must be on purpose inquired or the like by user or database.Yet,, just can utilize virtual operator VOP substantially automatically to move whole process, and need not the intervention of human operator may as long as can determine the ringing number of called subscriber TNB.Human operator may is unloaded from this part of process thus, and offers next user's use earlier.Therefore, the present invention has realized the automatic of first step step afterwards, makes network operator save spending in large quantities, and has shortened the stand-by period of using the user of ACC business.
In network node, the quantity of person in charge's level of virtual operator VOP is unrestricted, and, by considering operational system resource, for example store place, voice channel or the like, described quantity can be complementary with traffic carrying capacity.Describedly be responsible for being based upon under the simplest situation and can realizing of level by input through operation-interface.
If no virtual operator is available in the step in above-mentioned running (2), then make call queuing, up to there being virtual operator from Business Processing, to discharge.This queuing can be set in the network node of network side.Service order for arriving also can be preferably virtual operator queuing is set.Can receive peak traffic thus, a plurality of users at one time or want to use same business in the of short duration time interval when this peak.
If just be provided with some system resources originally in telecommunications network, calling this additional system resource-as voice processing system SPR-so in step (4) is a preferred extension of the present invention.If in telecommunications network, there is not this type systematic resource, then under any circumstance all there is possibility of the present invention, so that utilize software and copy these system resource by suitable supplementary service module DMO.Under the situation of needs, this additional business module can be adjusted among the virtual operator VOP additionally.
As mentioned above, person in charge's level of virtual operator VOP all is suitable for the professional ANW that each is performed.If a definite business is handled a plurality of instructions simultaneously, then in relevant network node, set up person in charge's level of respective numbers.The quantity of being responsible for level for example can be set up in advance regularly or is complementary with the traffic carrying capacity of reality, and reason is that virtual operator all may be activated or interrupts at any time because of the input by the MML operation-interface.In system, for example can be responsible for level and use a sub-processor unit respectively for carrying out one with CPU and a plurality of sub-processor unit as above-mentioned EWSD system.
Under the safety requirements condition with higher, be responsible for level and also can realize doublely, make that being responsible for level with two distributes to the business that same item is performed, and on different sub-processors, move.Wherein, a sub-processor is carried out and just effectively is responsible for level, and another sub-processor for example is in standby condition as standby person in charge's level.Under the situation that effectively person in charge's level side breaks down, the standby level of being responsible for just can be responsible for this effectively Business Processing of person in charge's level.
Be responsible for the quantity of level and also can in network node, dynamically carry out self adjustment, for example can so connect with queuing, that is: be filled up to certain value, for example 2 when waiting for instruction when queuing, just start new person in charge's level, do not enter and for example after the stand-by period of regulation, instruct as if person in charge's level, then stop this person in charge level, certainly, if just described person in charge belongs to exception when level is unique effective persons in charge grade.
For the person in charge's level and the professional ANW that distributes to these person in charge's levels of managing virtual operator VOP, each business of giving is distributed one number clearly, such as 1～255.
As another kind of possibility, in business module, also can be defined as and implement a definite subtask and introduce human operator may.For this reason, the business of carrying out is temporarily handed to human operator may.Though this intrinsic with introducing network basically system resource is consistent, and additional, manual possibility are provided.For example, human operator may can obtain one and includes the information that is used for the inquiry retrieved by search key; Business module is waited for, till giving professional this result for retrieval of input after the retrieval that realizes human operator may.At this, (for example: during place name) search key, described human operator may also can engage in the dialogue with using professional user if must have certain features by user's query.In addition, human operator may also can preferably be intervened the continuation running of business, for example undertaken by the return information that turns back to business module, and this information relationship is to the working result of human operator may, for example whether the result by the human operator may retrieval is effective, and why type search key or result for retrieval or the like.
Certainly, for inquiry automatically is positioned at database network side or that offer this network, also can set up a business module.
The platform of virtual operator also provides the possibility that turns back to human operator may.This means, disconnect the running of the application of being supported by virtual operator, and business is handed to human operator may, human operator may is then being returned this business of constantly proceeding according to this state.Regulation for this reason and on the position of pre-programmed that for example can be in the service operation of application program is returned, and for example when special status occurring, during the situation that particularly breaks down, for example: institute's request system resource is out of order, or the request of system resource makes mistakes.Like this, for example in the ACC business, stipulate,, then business is carried out and turned back to human operator may MOP if the request of voice processing system SPR is invalid.User itself also can be for example by on its terminal equipment, dialling one 0 or press certain signal key and trigger and turn back to human operator may.The another kind of method that triggering is returned for example can be called subscriber TNB on-hook in advance in the ACC business.
At this, also regulation is distributed to definite human operator may group with applied business ANW.This is because each human operator may all can only be finished certain task according to its training and/or equipment and/or by the system resource that he uses.So, preferably virtual operator is arranged on as proper operation person group the human operator may group near, and give this operator's group with the traffic assignments that virtual operator is born.
Can stipulate winding-up in advance in addition.If for example the user finishes conversation (on-hook) between service period, this is significant so, and is triggered by on-hook signal.
Claims (13)
1, the network node of communication network (KNO), it has a kind ofly carries out the instruction (ASM) in the switching technology job step and the control appliance of command sequence (AGR), so that be the business that the network user (TNA) realizes exchange control,
It is characterized in that:
A platform (VOP), it is established the business application (ANW) that is used for according to being stored in the control appliance side and automatically carries out business, and this platform has many business modules (DMO), they are used to carry out professional special duty, and can be called by the business application of moving on the platform (ANW), and they have also covered needed whole tasks when the network node side is carried out automatic service.
2, by the described network node of claim 1,
It is characterized in that it is an exchange of communication network, the particularly digital exchange system that its control appliance has CPU.
3, by claim 1 or 2 described network nodes,
It is characterized in that, the service order that waits is provided with queuing in described platform side.
4, by one of claim 1 to 3 described network node,
It is characterized in that, set up a system resource of coming Request System resource (SPR), particularly telecommunications network in the described business module (ACP) at least.
5, by one of claim 1 to 4 described network node,
It is characterized in that, in at least one module of described business module (VCC), be defined in to automatically perform and and then business handed to human operator may (MOP) after being interrupted, described delivering can be triggered by the business on the point of being scheduled in service operation for this reason, and/or triggers by the signal that uses this professional user (TNA).
6, by one of claim 1 to 5 described network node,
It is characterized in that regulation is temporarily handed to business the human operator may (MOP) of telecommunications network at least one module of described business module (VCC).
7, by the described network node of claim 6,
It is characterized in that the feedforward information that returns that turns back to module in human operator may (MOP) side is depended in the continuation operation of described business module (VCC).
8, by claim 6 or 7 described network nodes,
It is characterized in that regulation temporarily transfers business to the input search key and/or retrieves by introducing human operator may (MOP).
9, by one of claim 1 to 8 described network node,
It is characterized in that at least one module of described business module (ACP), regulation is imported search key by speech recognition resource system (SPR), and implements retrieval by the database that uses the communication network side.
10, by one of claim 1 to 9 described network node,
It is characterized in that a plurality of person in charge's levels of described platform can be carried out simultaneously, wherein, each person in charge's level is established and is used for carrying out a business or service order.
11, by the described network node of claim 10,
It is characterized in that, for the business or the service order of chief executive's level, respectively with the described grade sub-processing unit of distributing to described control unit of being responsible for.
12, by claim 10 or 11 described network nodes,
It is characterized in that the quantity of person in charge's level of Zhi Hanging changes simultaneously.
13, by one of claim 10 to 12 described network node,
It is characterized in that, use two to be responsible for level, wherein the execution of same business all distributes two to be responsible for level at least, and one of them effectively is responsible for level and is used for carrying out professional, is used to be responsible for the business of carrying out and prepare standby a persons in charge level at least under the situation of fault or other predetermined state of emergency.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| EP98111917 | 1998-06-26 | ||
| EP98111917.5 | 1998-06-26 |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN1315105A true CN1315105A (en) | 2001-09-26 |
Family
ID=8232183
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 99810129 Pending CN1315105A (en) | 1998-06-26 | 1999-06-21 | Network node with a platform for automated services |
Country Status (3)
| Country | Link |
|---|---|
| CN (1) | CN1315105A (en) |
| DE (1) | DE19981198D2 (en) |
| WO (1) | WO2000001134A1 (en) |
Family Cites Families (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1092444C (en) * | 1994-08-04 | 2002-10-09 | 英国电讯有限公司 | Intellignet communciations network |
| GB2302477B (en) * | 1995-06-21 | 2000-01-12 | Telsis Holdings Ltd | Telephone conferencing systems |
-
1999
- 1999-06-21 DE DE19981198T patent/DE19981198D2/en not_active Expired - Fee Related
- 1999-06-21 CN CN 99810129 patent/CN1315105A/en active Pending
- 1999-06-21 WO PCT/EP1999/004302 patent/WO2000001134A1/en active Application Filing
Also Published As
| Publication number | Publication date |
|---|---|
| DE19981198D2 (en) | 2001-06-21 |
| WO2000001134A1 (en) | 2000-01-06 |
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