The present invention is described in further detail below in conjunction with accompanying drawing (embodiment):
With reference to Fig. 1, the present invention includes novel telephone terminal 1, public switched telephone network 2, the Internet 3, router (containing fire compartment wall) 4, the preposition stored-program control exchange 5 of short message service center, seat shunt 6, manual position 7, computer telephony integration system server 8, switch hub 9, database, authentication, accounting server 10, Internet WEB server 11, short message monitoring system 12, operation system 13 etc.
The user uses existing telephone terminal 14 to initiate a calling by public switched telephone network (PSTN) 2 and delivers to the preposition stored-program control exchange 5 of short message service center, 8 one new callings of stored-program control exchange 5 notice computer telephony integration system servers arrive, computer telephony integration system server 8 sends to call out and arrives message to operation system 13, operation system 13 control computer telephony integration system servers 8 are play voice suggestion, and the user can select the operator to serve and revise cryptographic service (revising the password for inquiry of another novel phone of) according to voice suggestion by existing telephone terminal 14 correspondent button.Send to operation system 13 after computer telephony integration system server 8 is collected key information, operation system 13 control computer telephony integration system servers 8 carry out corresponding operating (play voice, change manual position) then.
The user uses novel telephone terminal 1 to initiate a calling by public switched telephone network (PSTN) 2 and delivers to the preposition stored-program control exchange 5 of short message service center, 8 one new callings of stored-program control exchange 5 notice computer telephony integration system servers arrive, computer telephony integration system server 8 sends to call out and arrives message to operation system 13, operation system 13 control computer telephony integration system servers 8 are play voice suggestion, the user can select respective service (directly to send SMS message operator's service according to voice suggestion by novel telephone terminal 1 correspondent button, password for inquiry, revise cryptographic service).
Novel telephone terminal 1 user also can edit the information that will send earlier or select to have existed Chinese and English message in the phone, confirms then to send, and phone will be put through short message service center's number automatically, and remaining system work process as previously mentioned.
Short message monitoring system 12 Query Databases, authentication, accounting server 10, need to obtain the short message (mail, message or public information) of transmission, send a request for then computer telephony integration system server 8, computer telephony integration system server 8 is put through the novel telephone terminal 1 of outside line, short message is sent to novel telephone terminal 1 by public switched telephone network (PSTN) 2, and return a result and give short message monitoring system 12.
Computer telephony integration system server 8 is in real time to the send SMS message resource operating position of the preposition stored-program control exchange 5 in center of short message monitoring system 12, and short message monitoring system 12 shows by graphic interface.
When talking with the user, manual position 7 notes information and the telephone number that the user need will send, software program is write into these information database, authentication, accounting server 10 automatically, for the usefulness of short message monitoring system 12 scannings, in case find promptly to enter short message process of transmitting described above.
The Internet user passes through browser, the local network message center webpage of visit related web site, the information that will send the user by the Internet 3, put into database, authentication, the accounting server 10 of short message service center, particularly, utilize the Interactive function of ASP (dynamic state server webpage) technology exactly with database.Message is write database, authentication, accounting server 10, will verify subscriber directory number during sending SMS message.If legal novel telephone terminal 1 telephone number then deposits information in database, authentication, accounting server 10, otherwise require to retransmit.
The call flow of short message service center
(1) center is as the method for calling of caller:
Message center has following three kinds of modes to the mode that user side sends message: 1, certain specific user is sent message; 2, certain crowd of users send message, and the user can be by the message center setting of making a telephone call to; 3, all users are sent message.In the mind-set terminal can judge called whether suitable terminal when sending message and can correctly receive message.
1, certain specific user is sent message
According to user's setting, when the information that need ask for as the user has particular content, can send message to specific user.For example user's mailbox has new mail (user need provide mailbox password to message center), then sends relevant content to the user, as title of the interior perhaps mail of mail etc.
2, certain crowd of users (can send standard by the message center customized messages of making a telephone call to by the user) are sent message, the informed source that sends message to certain crowd of users has two kinds of forms:
User's class of leaving a message: message center is provided with call service station function, and the user can insert message center by making a call console, and to designated user (or customer group) transmission message, this category information has notice, message etc. by message center.
The commercial advertisement class: the user is classified (as the region) according to certain standard, and the business user carries out advertisement delivery etc. to the user by a certain criteria for classification as required.Send the advertisement of preferential commodity near domestic consumer as the department store.
3, all users are sent message
Message that some are public such as weather forecast, advertisement, ticketing information etc. sent to the user of institute in the specific time.
(2) call flow of center when called
The center will judge whether incoming call has message and use service authority, if having, the user can use phone directly to send SMS message, otherwise can only manually transmit by the seat platform according to calling number when called.
The function of short message service center
(1) to the message sink terminal messaging of user side
This function is the major function of message center.Message center can be received and dispatched the following information to receiving terminal:
1, transmitting-receiving E-MAIL;
E-MAIL address and password according to the user sets send E-MAIL title content and sender's information to the user.
2, news;
3, weather condition;
4, ticketing information;
5, advertising business;
6, quotations on the stock market;
7, short message such as notice, note.
(2) mass-sending function
According to different needs, the center can be achieved as follows dissimilar mass-sending functions:
1, sends common message to used user;
2, at the appointed time introversive certain specific group user sends short messages such as notice or note.
(3) accept customer parameter function is set
1, is provided with by the manual operator supplementary mode;
The user is provided with following parameters by manual operator by the customer service function of system extension;
User e-mail address;
Predetermined various types of message;
Set regularly time of reception section;
The query history message scenario;
Ask the resend message function for instructions;
Function setting out of service.
(4) format conversion function
Message center should be able to carry out format conversion to the message in various sources, and the form that can discern with receiving terminal sends to user side.Message center must be discerned following several main message and can carry out format conversion:
1, the format conversion of E-MAIL message;
2, the format conversion of notice and note;
3, address list.
(5) message center has the function of traffic measurement
Message center carries out various types of traffic measurement functions according to the type of calling out.
1, month incoming call total degree, average call duration etc.;
2, user's moon active incoming call number of times, passive service number of times, total duration of call, average call duration;
3, Add User by the moon quantity, reduce number of users;
4, day call count, average call duration;
5, day active incoming call number of times, passive service number of times, total duration of call, average call duration;
6, Add User day quantity, reduce number of users;
7, can and measure start-stop and constantly specified services and appointment caller be added up by specific measurement step-length;
8, have the call failure rate statistics of figure, can add up respectively according to failure cause, calling number, type of service etc.;
System provides the statistical report form Core Generator, newly-increased flexibly statistical items and the original statistical items of modification.
(6) high reliability and fail safe
Provide the data backup function to data necessary.
Have the Call Congestion controlled function, the controlling mechanism of classification is provided, guarantee under burst Bulk Call situation, can serve smoothly.
Have the classification alarm function, hardware fault is had the veneer of navigating to or component-level, alarm can navigate to module or process level to software fault; Has the alarm shield function.
Core processing module has warm standby function, and system was under the stable operation situation less than 3 minutes switching time in system, and institute's down time was less than 5 minutes.
System operation safeguards to have operator's rights management function, and C2 level security mechanism is provided.
Link to each other with INTERNET, safe isolation mech isolation tests such as fire compartment wall are provided, prevent hacker attacks and poisoning intrusion effectively, under the situation of needs, support the CNCA safety certification.
(7) autgmentability of system
System can be extended to the call center system with manual service function easily, and system can provide multiple other value-added service except that short message.
The introducing of new business does not influence the operation of original business.
System leaves the interface of charging, can introduce metering, Fare determined by travel time mode easily, can set rate kind, preferential mode, preferential period etc. easily.
Consider the mode that business control and operation exchange are separated is provided the CTI interface of standard in the system design, be beneficial to the function expansion of system.
Power system capacity can smooth expansion, and capacity satisfies the requirement of current period power system capacity under the single module, under the situation that the dilatation in future needs, can be extended to multimode again.
System processing power satisfies the requirement of current period engineering, and leaves the pre-surplus more than 30%.
(8) interconnect with various message sources
Message center can link to each other with public network (PSTN) by E1 or Signaling System Number 7, message center is modulated into fsk signal to message and sends to user side after the user side dial-up success, the message sink terminal automatic answering of user side also receives the information that message center is sent here, directly on the display screen of terminal information is shown.
Message center links to each other with the Internet by ICP/IP protocol.Set up relevant WEB website on the internet, the user can be sent SMS message to having the user that short message receiving retakes the power to limit by the Internet, have user that short message receiving retakes the power to limit and also can the related parameter that has that its short message sends be set by this internet sites.In addition, the user can when the user has E-MAIL to arrive, can transmit to the user by short message service center the E-MAIL address setting of oneself in parameter.
Message center can be connected with other short message source, links to each other as the short message service center of mobile phone, advertisement source, news production center, Voice Mailbox etc.Message center carries out the short message transmission according to the default time of system's setting or the time of user's setting.
(9) system maintenance function
The system maintenance interface is provided, and operating position that can real-time display system resource (E1, DTMF, FSK, the resource etc. of attending a banquet) allows administrative staff can grasp the ruuning situation of system in real time.
Operation flow
1, the user accepts flow process
(1) new user applies for having a telephone installed and buying dedicated telephone set in the business hall, and the user also indicates by the application of application phone flow process and opens short message service;
(2) user increases short message service and buys dedicated telephone set in the business hall application, requires the user to register calling number and ID card No..
2, information centre receive that the calling subscriber sends short message (seeing Fig. 2, Fig. 3).
3, information centre is to called subscriber's (see figure 4) that sends SMS message.
4, operator service flow (see figure 5).
Termination function
One, the call flow of terminal
(1) the ring mode of terminal:
Have two kinds of ring modes to select for the user, the user can carry out the parameter setting by the keyboard that terminal provides according to the custom of oneself, and default setting is the Delayed Ring mode.
1, normal ring mode
Terminal receives after the calling normal ringer automatically, receive calling number after, compare with the message center number that the user is provided with, if unanimity then stops ring, the initiation message receiving process, inconsistent explanation is ordinary call, terminal continues ring and sets up or interruption up to communication.
2, adopt the method for Delayed Ring
After terminal is received communication request, not ring at once, but judge whether calling number is discerned is the signal that message center is sent, if No ringing then, the initiation message receiving process is set up or is interrupted up to communication if not then beginning ring.The call flow (as Fig. 6) of terminal when called.
(2) call flow of terminal when called
1, receives the flow process of short message
Communication process
Terminal is in low power consumpting state when non operating state, have when calling out, terminal changes the communications status (operating state comprises communications status and data check state) of operating state into from the low-power consumption shape, terminal is judged by calling number and is come call type, after judging that incoming call sends for message center, terminal enters the message sink state, if the dispatch from foreign news agency supply is arranged, terminal will judge whether that (time period is provided with by the user in the time interval of automatic-answering back device, default to whole day), if the automatic data-signal sent with the response message center of log-on data transmission-receiving function then, otherwise ring, just set up communication after waiting manual replying.After communication is set up, begin to transmit short message, built-in software program is handled the signal that receives and under constantly showing on the LCDs and preserving, up to sign off, if there is not the dispatch from foreign news agency supply, send specific identifier to message center, make message center can judge the reason that communication can not be carried out.
The user is to the operating process of message:
After replying, receiving terminal can show according to the message content of sending here, owing to need Chinese display message, needs the LCDs of Chinese.
The user can be by corresponding button and operation, to the information that terminal has received delete, preservation and page turning browse etc.
2, normally answer calling
When the telephone number of caller was not the telephone number of message center, terminal is the log-on data transmission-receiving function not, and this moment, terminal was equivalent to a common caller identification phone, called out and was undertaken by relevant international flow process.
Call flow when (three) terminal is as caller
Terminal is divided and is communicated by letter and the two big classes of communicating by letter with ordinary telephone subscriber with message center during as caller.The communication process of terminal during as caller seen Fig. 7.
1, call out ordinary telephone subscriber:
The user can use terminal to carry out common speech communication call to be undertaken by relevant GB flow process.Especially, under the situation that does not have the dispatch from foreign news agency supply, rely on the power supply of switch should call out plain old telephone.
2, message related to calls center;
The number that the user dials message center can enter message center, the object code that terminal can be discerned dialing is the number of message center, making decision in the situation that the dispatch from foreign news agency supply is arranged, whether the log-on data transmission-receiving function carries out browsing of short message, otherwise gives corresponding prompt to the user.
Two, the function of terminal
(1) basic call function
This terminal has all functions of common phone.
(2) Short Message Mobile Terminated
This function is one of basic function of this terminal, and the user can be achieved as follows some business by this function in conjunction with message center:
1, transmitting-receiving E-MAIL;
2, receive the information of the website that meets the WAP standard;
3, lastest news;
4, weather forecast;
5, various charge informations;
6, advertising business;
7, the stock market promptly carries out feelings;
8, electronics is paid dues.
(3) search-read function
1, terminal needs to show below some contents under non-message browse state:
Date and time
The telephone number of nearest incoming call
Wait to look into the number (or identify with warning light) of message and the number of missed call
2, terminal needs to show below some contents under the message browse state:
The user can search caller ID or short message by operating to distinguish
During enquiring telephone number
During user inquiring from recently to showing calling number and incoming call time the earliest successively, treating the number of directory enquiry sign indicating number.
During the inquiry short message:
During user inquiring from recently to showing content of short message and incoming call time the earliest successively, waiting to look into the number of message.
(4) leaving message prompt function
When message center when the user sends message, if the user does not in time receive, terminal has corresponding prompt and gives the user, the message notifying mode of terminal can adopt one of following dual mode:
1, terminal provides warning light: come in as new message, the message lantern festival is lighted, and after the user had consulted short message, the message indicator light just can extinguish.
2 or on LCDs the prompting missed call and the message of not reading.
(5) basic function of caller identification phone
Owing to use this professional user all must open caller identification, so this terminal must be able to realize the basic function (FSK and DTMF compatibility mode) of caller identification.
(6) parameter of terminal is provided with function
Terminal can be provided with following parameter:
1, ring mode: terminal can be provided with the bell that whether shakes first;
2, response mode: terminal is to the whether automatic-answering back device of the incoming call of message center;
3, the setting of automatic-answering back device time period: when the user is arranged to auto-answer mode to terminal, can select to be provided with one day automatic-answering back device time period, promptly one day when be automatic-answering back device, when be manual replying, default setting is the whole day auto-answer mode;
4, the setting of user E-MAIL address: when being communicated with message center, the user can be provided with at least one E-MAIL address by terminal, and the address is kept in the message center, when user's E-MAIL mailbox had new mail, message center can send the interior perhaps suggestion content of simple mail to the user.