CN1235403C - Vedeo communication conference subscription providing system and said conference subscribing method - Google Patents
Vedeo communication conference subscription providing system and said conference subscribing method Download PDFInfo
- Publication number
- CN1235403C CN1235403C CN 02108686 CN02108686A CN1235403C CN 1235403 C CN1235403 C CN 1235403C CN 02108686 CN02108686 CN 02108686 CN 02108686 A CN02108686 A CN 02108686A CN 1235403 C CN1235403 C CN 1235403C
- Authority
- CN
- China
- Prior art keywords
- video conference
- conference reservation
- central management
- meeting
- user
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Images
Landscapes
- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
- Telephonic Communication Services (AREA)
Abstract
The present invention relates to a system for providing video conference appointments, which comprises a central management system, a service data base, a system for a video meeting appointment, a video conference appointment system and an information transmission system, wherein video conferences are managed by the central management system, and appointment charging results are fed back by the central management system; conferences and conference places of the video conferences and relevant information data are stored by the service data base for a video conference appointment system to visit; appointment information is sent to the video conference appointment system by various users through an information transmission system, the information is reported by the video conference appointment system to the central management system and the result returned by the central management system is sent to the users by the video conference appointment system; the information transmission system is simultaneously connected with the users and the video conference appointment system. The system has the advantages that the video conferences are directly oriented to the users, the self-help service is directly provided for the users, and the system is connected with the central management system to provide an automatic video service receiving platform for video operators. The present invention also discloses a video conference appointment method.
Description
Technical field
The invention belongs to the video signal field, specifically, is a kind of system that the video conference reservation is provided.In addition, the invention still further relates to a kind of video conference reserving method.
Background technology
In traditional video meeting system was used, the buyer of system and user mainly were certain enterprise or company, also all were confined to the inner use of buyer.Such as a kind of typical form is arranged is in an enterprise or intra-company, and a multipoint control unit MCU is arranged, and it carries out the unified scheduling of video signal resource to following a plurality of terminals and distributes.In enterprise or corporate HQ general headquarters' in-house network is arranged, H.323 the terminal use is connected on general headquarters' in-house network, be connected to multipoint control unit MCU by gateway, H.323 the terminal of branch is connected on the in-house network of branch, be connected to the in-house network of general headquarters by the mode of renting the public network line, link multipoint control unit MCU through gateway again.
In enterprise or in-company this video signal switching system,, all can be equipped with special system manager in enterprises before formal video conference because video conference, generally all will be preengage in the particularity of time angle for this reason.The end user 1 of video conference must pass through manual method, as make a phone call 2, send a fax and 3 give system manager 4, the meeting reservation is required 7 apprizing system keepers 4, carry out conference reservation, have a meeting 6 then by system manager 4 is unified on the operating desk 5 of central management system.This artificial process as shown in Figure 1.Conference reservation requires 7 to comprise time started, meeting length, meeting field information etc.
This traditional mode has following shortcoming:
A, non-automaticization of reservation process need to carry out manual intervention through the operator of professional training;
B, inefficiency can't be applied to large-scale operation system;
C, terminal use can't direct control systems, use inconvenient.
Summary of the invention
The objective of the invention is to make directly user oriented of video meeting system, directly provide Self-Service for the user, break through the bottleneck of system manager's link, can be connected with central management system simultaneously, accept platform for the videoconferencing operation merchant provides the video signal service of automation.
Technical scheme of the present invention is: a kind of system that the video conference reservation is provided, and it comprises:
Service Database is stored meeting, meeting-place and the relevant information data of video conference;
The information transmission system is connecting all types of user, also comprises:
Central management system manages video conference, preengages the feedback as a result of charging;
The video conference reservation system, be connected between the described information transmission system and the central management system, and connecting Service Database, all types of user sends to video conference reservation system subscription information by the information transmission system, the video conference reservation system reports central management system with this information, the result that central management system is returned sends to the user, and relevant information is stored to Service Database;
Described video conference reservation system, the inner design of adopting layering:
Video signal user interface response layer mainly is that the page of front end shows for for the video signal user provides operation interface;
The business logic processing layer is finished the processing of conference reservation and interrelated logic;
Database access layer is finished and being connected and visit of Service Database;
The socket Communication Layer is finished and the communicating by letter of central management system, and the instruction of carrying reservation sends and reservation result feedback;
Described video conference reservation system also comprises: connect the interface of Service Database, the interface of connection service center management system.
The invention also discloses a kind of video conference reserving method, it comprises:
A, video conference reservation system receive user's reserve requests;
B, the user of reserve requests is carried out authentication, if the user haves no right reservation, refusal is preengage, if having the right reservation, carries out down-stream;
C, video conference reservation system are filed into template with users conference in Service Database;
D, video conference reservation system are packed user profile, send to central management system, and wait for the central management system response;
E, video conference reservation system send to the user with the result that central management system returns, and the meeting invitation letter is issued the participant.
Because the present invention has structures such as central management system, Service Database, video conference reservation system, when the user wants to preengage, the user is sent to the video conference reservation system with reserve requests by the information transmission system, the video conference reservation system is with this user profile Reporting Center management system, the result that central management system is returned sends to the user, and invitation letter is issued the participant.Simultaneously, when needs call, during the access business information, the video conference reservation system conducts interviews to Service Database, feed back to the user, like this, just finished the reservation and the relevant action of video conference, the Self-Service of the whole automations of whole process directly is provided for the user, broken through the bottleneck of system manager's link, be connected with central management system simultaneously, accepted service platform for the video signal service provider provides a complete videoconferencing operation service.
Description of drawings
Fig. 1 is traditional video conference reservation process figure.
Fig. 2 is the structured flowchart that the invention provides the system of video conference reservation.
Fig. 3 is the detailed diagram that the invention provides the system of video conference reservation.
Fig. 4 is the hierarchical diagram of the video conference reservation system among the present invention.
Fig. 5 is the reserving method flow chart of video conference reservation system of the present invention.
Fig. 6 is the mutual schematic diagram of the reservation of video conference reservation system of the present invention.
Fig. 7 is the detailed decomposition process figure of preset conference step among Fig. 5.
Fig. 8 is the interface schematic diagram of video conference reservation system with other system.
Specific implementation
Fig. 2 is the structured flowchart that the invention provides the system of video conference reservation.Fig. 5 is a method flow diagram of the present invention.Below in conjunction with accompanying drawing specific implementation of the present invention is further described.
As can be seen, the invention provides the system of video conference reservation in Fig. 2, it comprises:
Service Database is stored meeting, meeting-place and the relevant information data of video conference;
The information transmission system is connecting all types of user;
Central management system manages video conference, preengages the feedback as a result of charging;
The video conference reservation system, be connected between the described information transmission system and the central management system, and connecting Service Database, all types of user sends to video conference reservation system subscription information by the information transmission system, the video conference reservation system reports central management system with this information, the result that central management system is returned sends to the user, and relevant information is stored to Service Database.
The kind that we just can comprise the information transmission system and user side in Fig. 3 is seen in detail more.The information transmission system can be one or more of the Internet/intranet 8, Notes server 9, Email E-mail server 10, intelligent network 11 and other information systems 12.If user side is the form of user browser 13 online, so just enter the video conference reservation system by the Internet/intranet; If user side is Notes user 14, just enter the video conference reservation system by the Notes server; If user side is Email E-mail user 15, just enter the video conference reservation system by Email E-mail server; If user side is an intelligent network user 16, just enter the video conference reservation system by intelligent network.As shown below.
Webpage | By the Internet/intranet visit video conference reservation system |
The Notes system | By Notes system visit video conference reservation system |
Email Email system | Use Email Email client-access video conference reservation system |
Intelligent network | By the self-service visit video conference of smart phone information desk reservation system |
Other information systems | Other kinds information available communication channel |
Below we have a look Interface design between the above each several part.Video conference reservation system 23 comprises with outside interface: the interface 19 that connects the interface 17 of Service Database 20, the interface 18 (as shown in Figure 8) that connects service center management system 21, connection other information systems 22.
Service Database is preserved user, meeting-place, the conferencing information of whole system, the video conference reservation system adopts standard interface JDBC (the Java DatabaseConnectivity of Java accessing database with the interface of database, the Java database connects) realize, and in order to bear the huge visit capacity that may occur on the internet Internet, designed special database link block, adopt database to connect the Buffer Pool technology, all users share a spot of several database and connect, thereby have improved power system capacity and operational efficiency greatly.
The video conference reservation system reports to the service center management system with user's subscription information, returns reservation result's (success or failure and failure cause) after being handled by the service center management system.The video conference reservation system is based upon on transmission control protocol/international agreement TCP/IP with the interface of professional central management system, adopts custom protocol, has realized a cover self-defining business interface (as shown in Figure 8).The convention business interface adopts the protocol multiplex technology in design, a plurality of video signal users' information all is multiplexed on the passage sends to the center business management system, reduces taking of resource.Simultaneously, for guaranteeing stability, this interface provides self-healing function, and whether can detect connection automatically normal, heavily joins automatically under the abnormal conditions, and perhaps auto switching is to standby central management system 24.
The interface of connection other information systems is meant the communication interface with office systems such as Email EMAIL/NOTES.The last user's of the running state information of system and internet Internet suggestion, complaint etc. are collected through the video conference reservation system, with lettergram mode, send in system manager's the mailbox.
By said system, just can carry out the reservation of video conference, as shown in Figure 5, Fig. 5 is a method flow diagram of the present invention.Its process is as follows: when the user wanted to preengage, the user at first was sent to the video conference reservation system with reserve requests by the information transmission system, and this process specifically is included in and creates a new meeting on the interface; Immediately according to system suggestion, fill in the basic parameter (such as: chairman's password, whether use many pictures, whether use data conferencing, whether need streaming or the like) of meeting; From a tabulation, select participant meeting-place (the perhaps personnel of participant) then; The zero-time and the expectation length of specifying meeting to hold, as shown in Figure 7.Like this, just reserve requests has been sent to the video conference reservation system.The video signal reservation system carries out authentication (dispensable) to above-mentioned user's request then, if having no right, refusal is preengage; If have the right, the video conference reservation system is filed into template with users conference in Service Database, with this user profile packing, send to central management system, the wait central management system is responded, after central management system is responded and to be preengage successfully, the return results of central management system is sent to the user, and the meeting invitation letter is issued the participant.This process can clearly illustrate out in the interaction figure of Fig. 6.Among Fig. 6,25 expression conference initiators, 26 expression participants, 27 expression conference reservation requests, 28 represent successfully or the feedback of failing, 29 expression invitation letters.
When needs call, during the access business information, the video conference reservation system conducts interviews to Service Database.Appointment business is the main business of videoconferencing service, but videoconferencing service is not limited to appointment business.Except above-mentioned appointment business, the video conference reservation system can be finished many other video signal services, as directory service, meeting control etc.Its video signal service of finishing comprises (and being not limited to) following content:
Directory service | Check the meeting-place that has under the account number, and the current state in these meeting-place (whether register, whether in meeting or the like) |
Conference reservation | The meeting-place that appointment participates in a conference, meeting are held time, length, whether are used resources such as many pictures, data conferencing, streaming, and other simple configuration parameters, system reports to central management system with the meeting subscription information, and to the result of user feedback central management system |
Meeting control | Provide following session control function (comprise and be not limited to): 1, add meeting-place 2, prolong the time of meeting 3, cut off certain meeting-place 4, closing session in meeting to the meeting of holding |
Minutes | Check the meeting historical record, provide all kinds of details of relevant meeting, such as beginning and ending time, state, expense, meeting-place etc. |
The bill inquiry | Check the expense record that uses the video signal service, comprise the detailed statement of expense of every expenditure, and have perfect statistical function |
Operator's communicative channel | Operator can give out information to the user by native system, and user's suggestion, complaint also can feed back to operator by native system |
Though the concrete workflow of these videoconferencing services may be different with the flow chart of above-mentioned conference reservation, all be to finish by video conference reservation system and cooperating of central management system, Service Database.For example, check the meeting-place that has under the account number, the user sends the information and the account number of checking meeting-place under the account number by the information transmission system to the video conference reservation system, and the video conference reservation system sends instruction, in Service Database, find account information, and feed back to the user.
Below we focus on the design of video conference reservation system.Be the convenience that guarantees that the video signal user uses, for the Internet/intranet user, the video signal reservation system can adopt the mode based on the webpage Web service.The user is as long as use explorer, and the website of visit video signal reservation system can be finished the reservation of video conference.The user has access on the Web server of video conference reservation system by the information transmission system, the self-service conference reservation demand of filling on webpage, after the submission, the video conference reservation system sends to central management system with the reservation demand automatically by interface, central management system can send to the video conference reservation system with the result of reservation, and the video conference reservation system sends to the result video signal user again.
For the Internet/intranet user, adopt the benefit of webpage Web service mode to be, do not need to install special client software at user side, only need browser, simultaneously by designing the internal logic of video conference reservation system, specifically, it is the internal logic (narration being arranged in the back) in the business logic processing layer of design video conference reservation system about the service logic management level, after distinguishing different authorities, can also add shop assistant and system manager, the function of long-range operation and remote system administration is provided for operator on existing network easily.Simultaneity factor can provide subscription services for a lot of users.
Open language mentions the development platform aspect, adopt JSP and JAVA language, make the video conference reservation system can be deployed on the webpage Web service software of supporting JSP, JAVA, by selecting the strong Web service software (as TOMCAT) of cross-platform ability for use, the video conference reservation system has just possessed cross-platform ability, can be at WINDOWS, and LINUX, move on the typical operating system such as UNIX, can satisfy bottom provider customer and high-end provider customer's demand simultaneously.
The video signal reservation system is followed internet Internet communication protocol standard, makes the internet internet browser of any support standard agreement can visit native system.Use standard Jdk kit is developed, is compiled, and moves under the environment of supporting the standard development bag; The kit version adopts Jdk 1.3, i.e. JAVA2.Be connected with background data base, connected mode adopts standard agreement API:JDBC 2.
The video conference reservation system is from being divided into several layers in logic, and specific implementation is based on the bag package notion among the Java, and promptly several bags realize that this hierarchy as shown in Figure 4.
Wherein, video signal user interface response layer 30 mainly is that the page of front end shows for the video signal user provides operation interface.
Business logic processing layer 31 is finished the processing of conference reservation and interrelated logic, the user clicks various operate in business logic processing layer relevant with the video conference reservation of interface generation can both find corresponding executive program, and the database access layer that its scheduling is following or socket Socket Communication Layer or the like are operated.
Database access layer 32 is finished and being connected and visit of Service Database.
Socket Socket Communication Layer 33 is finished and the communicating by letter of central management system, and the instruction of carrying reservation sends and reservation result feedback.
Safety management layer 34 is finished the identification of user right, and that mentions in above-mentioned appointment business flow process carries out authentication to the user, finishes by this part.
Basic function layer 35 provides the basic function service for above each layer, and provides the background maintenance support for the system manager.
Keeper's maintenance level 36 is for the system manager provides background maintenance, and the system manager carries out attended operation at this layer, can send the content in the instruction interfering system basic function layer, thereby provides maintenance support for whole video conference reservation system.
Above-mentioned hierarchical design scheme makes the video conference reservation system have good extendible performance.
For appointment business, arrive first agency the video signal user and offer account number, by access to the Internet video conference reservation system website, video signal user interface response layer provides the page of a front end to show, after the user fills in the video conference demand by this page demonstration, the business logic processing layer of video conference reservation system is finished relevant reservation logical process, by socket (Socket) Communication Layer this demand is sent to central management system, and the reservation result of receiving center management system, the video conference reservation system sends to the user with the result again, simultaneously, when needs call, during the access business information, the business logic processing layer conducts interviews to Service Database by database access layer, feeds back to the user.
For directory service, non-appointment business such as meeting control, in hierarchy, be achieved in that in the business logic processing layer of video conference reservation system, to remove and write conference reservation, the service logic of chargeing and charging, also write the inquiry meeting-place, the inquiry meeting, browse meeting, port operation meeting is not revised and deletion, the cancellation of meeting application, watch stream service image, opinion collection, revise password, prolong that meeting adjourned the time, increase the meeting-place to active conference, the deletion meeting-place, the a series of service logic of closing session, supporting have an inquiry address list on the user interface response layer, the bill folder, the stream service, suggestion box, announcement board, the a series of interface of personal information.Video signal user interface response layer provides the page of a front end to show, after the user sends various demand by this page, interrelated logic routine call database access layer by the business logic processing layer conducts interviews to Service Database, call socket Communication Layer and central management system and carry out alternately, to produce exercises.
Have internal logic in the business logic processing layer of video conference reservation system, can distinguish different authorities, add shop assistant and system manager, the service of long-range operation and management is provided at the video signal user side to the video signal user.Fig. 2 is exactly a structured flowchart of having added shop assistant 37 and system manager 38.
Claims (8)
1, a kind of system that the video conference reservation is provided, it comprises:
Service Database is stored meeting, meeting-place and the relevant information data of video conference;
The information transmission system is connecting all types of user, it is characterized in that it also comprises:
Central management system manages video conference, preengages the feedback as a result of charging;
The video conference reservation system, be connected between the described information transmission system and the central management system, and connecting Service Database, all types of user sends to video conference reservation system subscription information by the information transmission system, the video conference reservation system reports central management system with this information, the result that central management system is returned sends to the user, and relevant information is stored to Service Database;
Described video conference reservation system, the inner design of adopting layering:
Video signal user interface response layer is for the video signal user provides operation interface, and the page that is used for front end shows;
The business logic processing layer is finished the processing of conference reservation and interrelated logic;
Database access layer is finished and being connected and visit of Service Database;
The socket Communication Layer is finished and the communicating by letter of central management system, and the instruction of carrying reservation sends and reservation result feedback;
Described video conference reservation system also comprises: connect the interface of Service Database, the interface of connection central management system.
2, the system that video conference reservation is provided as claimed in claim 1 is characterized in that: the described information transmission system can be one or more of internet, Intranet, Notes server, e-mail server, intelligent network.
3, the system that the video conference reservation is provided as claimed in claim 1 is characterized in that: in the video conference reservation system, also be provided with:
Safety management layer is finished the identification of user right;
The basic function layer for other each layers provide the basic function service, and provides the background maintenance support for the system manager.
4, the system that the video conference reservation is provided as claimed in claim 1, it is characterized in that: the video conference reservation system is with the interface of professional database, the standard interface Java database of employing Java accessing database connects to be realized, design has special database link block, this module adopts database to connect the Buffer Pool technology, and all users share a spot of several database and connect.
5, the system that the video conference reservation is provided as claimed in claim 1 is characterized in that: the interface of video conference reservation system and central management system, be based upon on transmission control protocol/international agreement, and adopt the protocol multiplex technology in design.
6, the system that the video conference reservation is provided as claimed in claim 1, it is characterized in that: system also is provided with a standby central management system, the video conference reservation system can detect automatically whether self normal with being connected of central management system, automatically heavily join under the abnormal conditions, perhaps auto switching is to standby central management system.
7, the system that video conference reservation is provided as claimed in claim 1 is characterized in that: write conference reservation in the business logic processing layer of video conference reservation system, the charge of chargeing, checked meeting-place and state, definition meeting-place, conference setup, call a meeting, inquire about meeting, browse meeting, not port operation meeting modification and deletion, cancellation of meeting application, watch stream service image, opinion collection, modification password, time that prolongs that meeting adjourned, increase the meeting-place, delete meeting-place, a series of service logic of closing session to active conference.
8, a kind of video conference reserving method is characterized in that this method comprises:
A, video conference reservation system receive user's reserve requests;
B, the user of reserve requests is carried out authentication, if the user haves no right reservation, refusal is preengage, if having the right reservation, carries out down-stream;
C, video conference reservation system are filed into template with users conference in Service Database;
D, video conference reservation system are packed user profile, send to central management system, and wait for the central management system response;
E, video conference reservation system send to the user with the result that central management system returns, and the meeting invitation letter is issued the participant.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN 02108686 CN1235403C (en) | 2002-04-18 | 2002-04-18 | Vedeo communication conference subscription providing system and said conference subscribing method |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN 02108686 CN1235403C (en) | 2002-04-18 | 2002-04-18 | Vedeo communication conference subscription providing system and said conference subscribing method |
Publications (2)
Publication Number | Publication Date |
---|---|
CN1452404A CN1452404A (en) | 2003-10-29 |
CN1235403C true CN1235403C (en) | 2006-01-04 |
Family
ID=29220767
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CN 02108686 Expired - Lifetime CN1235403C (en) | 2002-04-18 | 2002-04-18 | Vedeo communication conference subscription providing system and said conference subscribing method |
Country Status (1)
Country | Link |
---|---|
CN (1) | CN1235403C (en) |
Families Citing this family (19)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN100409683C (en) * | 2004-08-10 | 2008-08-06 | 中兴通讯股份有限公司 | Method for holding video conference on video operation platform |
CN100417220C (en) * | 2004-09-28 | 2008-09-03 | 中兴通讯股份有限公司 | Method for holding multi-point video conference by terminal dialing |
CN101102213B (en) * | 2006-07-06 | 2011-01-26 | 北京艾易信息通信有限责任公司 | A multi-party conference device and multi-party conference system based on instant communication and its method |
CN101127617B (en) * | 2006-07-06 | 2012-08-08 | 北京艾易信息通信有限责任公司 | A multi-party conference device and multi-party conference system and method based on Microsoft Share Point Server |
CN101102209B (en) * | 2006-07-06 | 2010-09-08 | 北京艾易信息通信有限责任公司 | A multi-party conference device and multi-party conference system and method |
CN101127618B (en) * | 2006-07-06 | 2011-03-23 | 北京艾易信息通信有限责任公司 | A multi-party conference device and multi-party conference system and method based on Microsoft Exchange Server |
CN101127616B (en) * | 2006-07-06 | 2011-02-09 | 北京艾易信息通信有限责任公司 | A multi-party conference device and multi-party conference system and method based on Microsoft Office Communicator |
CN101127615B (en) * | 2006-07-06 | 2012-08-08 | 北京艾易信息通信有限责任公司 | A multi-party conference device and multi-party conference system and method based on IMB Lotus Notes |
CN101119506B (en) * | 2006-07-06 | 2010-12-22 | 北京艾易信息通信有限责任公司 | Mobile terminal based multi-party conference device and method |
CN101102145B (en) * | 2006-07-06 | 2011-06-22 | 北京艾易信息通信有限责任公司 | A multi-party conference system originated by mobile terminal and its method |
CN101102208B (en) * | 2006-07-06 | 2011-01-19 | 北京艾易信息通信有限责任公司 | A multi-party conference device and multi-party conference system and method |
CN101159571B (en) * | 2006-07-06 | 2011-01-26 | 北京艾易信息通信有限责任公司 | Microsoft MSN Messenger based multi-party session device and multi-party session system and method |
CN101321087B (en) * | 2008-07-01 | 2010-12-15 | 杭州华三通信技术有限公司 | Backup network switching method, system and device |
CN101800736A (en) * | 2009-02-10 | 2010-08-11 | 华为软件技术有限公司 | Method and system for scheduling meeting and application server |
JP5942626B2 (en) * | 2012-06-18 | 2016-06-29 | 株式会社リコー | Transmission management system, transmission terminal, transmission system, and program for transmission management system |
WO2014146238A1 (en) * | 2013-03-19 | 2014-09-25 | 华为技术有限公司 | Site booking method, apparatus, and conferencing system |
CN107872732B (en) * | 2016-09-23 | 2021-07-09 | 南京微特喜网络科技有限公司 | Self-service interactive video live broadcast system |
CN106682431A (en) * | 2016-12-30 | 2017-05-17 | 淮安市洪泽区中医院 | Specialist teleconference service system |
CN108933673B (en) * | 2017-05-25 | 2023-04-07 | 中兴通讯股份有限公司 | Video conference implementation method, terminal, server and storage medium |
-
2002
- 2002-04-18 CN CN 02108686 patent/CN1235403C/en not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
CN1452404A (en) | 2003-10-29 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
CN1235403C (en) | Vedeo communication conference subscription providing system and said conference subscribing method | |
CN100359942C (en) | Visual conference system and its managing method | |
CN1323418A (en) | Rules-based multimedia customer/enterprise interaction-network operating-system | |
CN100351828C (en) | File access method based on a distributed file storage system | |
CN1848821A (en) | System and method for routing communication sessions | |
CN1799217A (en) | System and method for authorizing a party to join a conference | |
CN101079845A (en) | A customer service system and method based on instant communication tool | |
CN1933462A (en) | A mobile middleware and a method for processing business logic using it | |
DE102009031304B4 (en) | Assignment of system questions to SMS user responses | |
CN1492637A (en) | Meta service selector, meta service selector protocol, network access server and system | |
CN1244071C (en) | Securities exchange system and method based on hand-held apparatus | |
CN1725689A (en) | Telecommunication network calling centre system and its implementing method | |
CN1426218A (en) | Large capacity call centre system | |
CN1169078C (en) | Efficient link-up management system | |
CN1852145A (en) | System and method for identifying authority using relative inquire | |
CN1855835A (en) | Methods for recording demand communication data and managing subsequently | |
CN1825838A (en) | System and method for implementing business integrating between interprises | |
CN1738265A (en) | Monitoring system and method for Internet multimedia communication | |
CN1353544A (en) | Video communication service system, video communication service operation method and service center | |
CN1955995A (en) | Real-time overal monitoring system | |
CN1154358C (en) | Method for providing opened video message meeting | |
WO2000077687A9 (en) | System and method for browser-based multimedia collaboration reporting | |
CN100337477C (en) | Video communication service realizing method | |
CN111861509A (en) | Interactive customer service platform | |
CN1655569A (en) | Intelligent telephone network |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
C10 | Entry into substantive examination | ||
SE01 | Entry into force of request for substantive examination | ||
C06 | Publication | ||
PB01 | Publication | ||
C10 | Entry into substantive examination | ||
SE01 | Entry into force of request for substantive examination | ||
C14 | Grant of patent or utility model | ||
GR01 | Patent grant | ||
CX01 | Expiry of patent term |
Granted publication date: 20060104 |
|
CX01 | Expiry of patent term |