CN118152476A

CN118152476A - Service processing method, device, equipment and storage medium

Info

Publication number: CN118152476A
Application number: CN202410353292.0A
Authority: CN
Inventors: 程剑佳
Original assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Current assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Priority date: 2024-03-26
Filing date: 2024-03-26
Publication date: 2024-06-07

Abstract

The application provides a service processing method, a device, equipment and a storage medium. Relates to the technical field of computers. The method comprises the following steps: under the condition that the target service is detected to be not successfully transacted, responding to a service data query instruction, and acquiring first service data corresponding to the target service; determining first state information representing a contact function state based on the first service data; determining second state information representing the state of the contact function based on the contact function stored in the second service system; if the first state information and the second state information are not synchronous, responding to a synchronous update instruction, and carrying out synchronous processing on the contact function states of the first service system and the second service system to obtain a synchronous processing result. The method solves the problems of complex processing flow, low processing efficiency and higher manpower cost and time cost of transfer connection business processing in the prior art.

Description

Service processing method, device, equipment and storage medium

Technical Field

The present application relates to the field of computer technologies, and in particular, to a service processing method, apparatus, device, and storage medium.

Background

With the development of computer technology, the demand for transferring connection services is also increasing. In the process of handling the transfer connection service, the problem that the contact function states of the service receiver and the service transfer party are inconsistent may be caused by the network problem or the problem that the service transfer party fails to respond normally, so that the transfer connection service cannot be handled.

At present, under the condition that the transfer connection service cannot be handled due to inconsistent contact box states, a service person usually informs a technician of a message which cannot be handled, and then the technician determines whether the transfer connection service meets handling conditions by inquiring contact box information of a service transfer party. Under the condition that the handling condition is met, the contact letter information is synchronized to the operation and maintenance personnel, so that the operation and maintenance personnel can manually modify the database to complete the synchronization of the contact letter information. And then notifying the service personnel that the information synchronization is completed, and continuing to transact transfer connection service.

The service processing mode has slower speed, and affects the service processing efficiency. Meanwhile, the business processing flow is complex, so that the labor cost is increased, and the phenomenon of manual errors is possible.

Disclosure of Invention

The application provides a service processing method, a device, equipment and a storage medium, which are used for solving the problems of complex processing flow, low processing efficiency and higher labor cost and time cost in the prior art when processing and transferring continuous service.

In a first aspect, the present application provides a service processing method, including:

Under the condition that the target service is detected to be not successfully transacted, responding to a service data query instruction, and acquiring first service data corresponding to the target service; the target service is used for indicating a transfer connection service between the first service system and the second service system; the first service system is used for representing a service receiver; the second service system is used for representing a service transfer-out party; the first service data is used for indicating a contact function which is stored in a first service system and is required for transferring connection service between the first service system and the second service system;

Determining first state information representing a contact function state based on the first service data; determining second state information representing the state of the contact function based on the contact function stored in the second service system; the contact function state is used for indicating the transacting progress of the target service;

If the first state information and the second state information are not synchronous, responding to a synchronous update instruction, and carrying out synchronous processing on the contact function states of the first service system and the second service system to obtain a synchronous processing result; the synchronous processing result is used for representing the handling result of the target service.

In one possible design, in response to a synchronization update instruction, performing synchronization processing on contact function states of the first service system and the second service system to obtain a synchronization processing result, where the synchronization processing result includes:

Generating synchronous state application information in response to the synchronous update instruction; wherein the synchronization state application information is determined based on the first state information;

And based on the synchronous state application information, carrying out synchronous processing on the contact function states of the first service system and the second service system to obtain a synchronous processing result.

In one possible design, based on the synchronization state application information, performing synchronization processing on the contact function states of the first service system and the second service system to obtain the synchronization processing result, where the synchronization processing result includes:

Based on a data sharing platform, the synchronous state application information is sent to the second service system;

Receiving application feedback information aiming at the synchronous state application information, which is generated by the second service system, based on the data sharing platform;

and based on the application feedback information, carrying out synchronous processing on the contact function states of the first service system and the second service system to obtain a synchronous processing result.

In one possible design, the synchronization status application information is used to instruct application negotiation to transfer out data; the application feedback information is used for representing whether the second service system completes the transfer-out operation of the transfer-out data aiming at negotiation; the method further comprises the steps of:

generating a data negotiation instruction based on the synchronous state application information, and sending the data negotiation instruction to the second service system through the data sharing platform;

Receiving application feedback information generated aiming at the synchronous state application information and generated by the second service system based on the data sharing platform;

And under the condition that the application feedback information generated by the second service system aiming at the outbound data characterizes that the outbound operation aiming at the negotiated outbound data is completed, the in-process operation is transacted in the first service system based on the negotiated outbound data, and after the transacting is completed, the target service is determined to be completed.

In one possible design, after the first service data corresponding to the target service is obtained in response to a service data query instruction, the method further includes:

Acquiring second service data corresponding to the target service from a database of the second service system based on a data sharing platform; the second service data is used for indicating a contact function which is stored in the second service system and is required for transferring connection service between the first service system and the second service system.

In one possible design, after acquiring the second service data corresponding to the target service, the method further includes:

Generating and displaying a contact comparison page based on the first service data and the second service data; displaying a synchronous update interface and a cancellation interface on the contact comparison page; the synchronous update interface is used for initiating a synchronous update instruction; the cancellation interface is used for initiating a cancellation instruction; the revocation instruction is used for indicating to cancel executing the target service.

In one possible design, the method further comprises:

And canceling the target service in response to the triggering operation of the canceling interface, and updating the contact function states of the first service system and the second service system to be the transacted state.

In one possible design, the method further comprises:

Generating service handling failure information under the condition that the target service is detected to be not handled successfully; and sending the service handling failure information to an administrator so that the administrator initiates the service data query instruction.

In a second aspect, the present application provides a service processing apparatus, including:

The acquisition unit is used for responding to a service data query instruction to acquire first service data corresponding to a target service under the condition that the target service is detected to be not successfully transacted; the target service is used for indicating a transfer connection service between the first service system and the second service system; the first service system is used for representing a service receiver; the second service system is used for representing a service transfer-out party; the first service data is used for indicating a contact function which is stored in a first service system and is required for transferring connection service between the first service system and the second service system;

The determining unit is used for determining first state information representing the state of the contact function based on the first service data; determining second state information representing the state of the contact function based on the contact function stored in the second service system; the contact function state is used for indicating the transacting progress of the target service;

The processing unit is used for responding to the synchronous update instruction if the first state information and the second state information are not synchronous, and carrying out synchronous processing on the contact box states of the first service system and the second service system to obtain a synchronous processing result; the synchronous processing result is used for representing the handling result of the target service.

In one possible design, the processing unit is configured to:

In one possible design, the synchronization status application information is used to instruct application negotiation to transfer out data; the application feedback information is used for representing whether the second service system completes the transfer-out operation of the transfer-out data aiming at negotiation; at this time, the processing unit is configured to:

In one possible design, the acquisition unit is further configured to:

After the first service data corresponding to the target service is obtained in response to a service data query instruction, obtaining second service data corresponding to the target service from a database of the second service system based on a data sharing platform; the second service data is used for indicating a contact function which is stored in the second service system and is required for transferring connection service between the first service system and the second service system.

In one possible design, the apparatus further comprises:

The display unit is used for generating and displaying a contact function comparison page based on the first service data and the second service data after acquiring the second service data corresponding to the target service; displaying a synchronous update interface and a cancellation interface on the contact comparison page; the synchronous update interface is used for initiating a synchronous update instruction; the cancellation interface is used for initiating a cancellation instruction; the revocation instruction is used for indicating to cancel executing the target service.

In one possible design, the device is also for:

In a third aspect, an embodiment of the present application provides a computer apparatus, including: at least one processor and memory; the memory stores computer-executable instructions; the at least one processor executes the computer-executable instructions stored in the memory, causing the at least one processor to perform the business processing method as described above in the first aspect and the various possible designs of the first aspect.

In a fourth aspect, embodiments of the present application provide a computer readable storage medium, where computer executable instructions are stored, when executed by a processor, to implement the service processing method according to the first aspect and the various possible designs of the first aspect.

In a fifth aspect, embodiments of the present application provide a computer program product comprising a computer program which, when executed by a processor, implements the business processing method according to the first aspect and the various possible designs of the first aspect.

The business processing method, the business processing device, the business processing equipment and the storage medium can respond to the business data query instruction to acquire the first business data corresponding to the target business under the condition that the target business is detected to be not successfully transacted. Then, according to the first service data, first state information representing the state of the contact function can be determined; and determining second state information representing the state of the contact according to the contact stored in the second service system. At this time, if it is determined that the first status information and the second status information are not synchronized, in response to the synchronization update instruction, the contact function status of the first service system and the second service system is synchronized, so as to continue handling the transfer connection service. According to the embodiment, under the condition that the transfer connection service is not successfully handled, the corresponding instruction is triggered by clicking operation, so that the transfer connection service can be continuously completed, the processing flow of the transfer connection service is simplified, the service processing efficiency is improved, the manual operation steps are reduced, and the manpower resources are saved.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the application and together with the description, serve to explain the principles of the application.

Fig. 1 is a schematic diagram of an application scenario of a service processing method according to an embodiment of the present application;

fig. 2 is a schematic flow chart of a service processing method according to an embodiment of the present application;

fig. 3 is a schematic flow chart of another service processing method according to an embodiment of the present application;

FIG. 4 is a contact comparison page according to an embodiment of the present application;

Fig. 5 is a schematic diagram of a complete flow of transferring a service transaction according to an embodiment of the present application;

fig. 6 is an interaction schematic diagram for implementing transfer connection service through a data sharing platform according to an embodiment of the present application;

FIG. 7 is a schematic diagram of a transfer connection business transaction progress provided by the present application;

Fig. 8 is a schematic structural diagram of a service processing device according to an embodiment of the present application;

fig. 9 is a schematic structural diagram of another service processing apparatus according to an embodiment of the present application;

fig. 10 is a schematic structural diagram of a computer device according to an embodiment of the present application.

Specific embodiments of the present application have been shown by way of the above drawings and will be described in more detail below. The drawings and the written description are not intended to limit the scope of the inventive concepts in any way, but rather to illustrate the inventive concepts to those skilled in the art by reference to the specific embodiments.

Detailed Description

Reference will now be made in detail to exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numbers in different drawings refer to the same or similar elements, unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the application. Rather, they are merely examples of apparatus and methods consistent with aspects of the application as detailed in the accompanying claims.

In the technical scheme of the application, the related processes of collecting, storing, using, processing, transmitting, providing, disclosing and the like of the information such as financial data or user data are in accordance with the regulations of related laws and regulations, and the public welfare is not violated. The user information (including but not limited to user equipment information, user personal information, etc.) and data (including but not limited to data for analysis, stored data, presented data, etc.) related to the present application are information and data authorized by the user or sufficiently authorized by each party, and the collection, use and processing of related data is required to comply with related laws and regulations and standards, and is provided with corresponding operation entries for the user to select authorization or rejection.

With the development of computer technology, the demand for transferring connection services is also increasing. Wherein a transfer connection service indicates a service to transfer a relationship/account from one region to another.

In one example, a transfer connection service may be used for transfer connection of an accumulation of funds, e.g., in the event of an individual transferring an accumulation of funds account from one accumulation center to another accumulation center by transferring the connection service. In another example, the transfer connection service may also be used for transfer connection of pension insurance, where the handling scenario of the transfer connection service is not limited, so as to meet the actual needs.

In one example, during the handling process of transferring the connection service, the problem that the contact function states of the service receiving party and the service forwarding party are inconsistent may be caused due to a network problem or a problem that the service forwarding party fails to respond normally, so that the transferring connection service cannot be handled.

At present, under the condition that transfer connection service cannot be handled due to inconsistent contact box states, service processing can only be performed by manually modifying a database. Specifically, a service person typically notifies a technician of an unclassified message, and then the technician contacts a service transfer party to determine a contact status and determine whether a transfer connection service satisfies a transaction condition. Under the condition that the handling condition is met, the contact function information of the business transfer-out party is synchronized to the operation and maintenance personnel, so that the operation and maintenance personnel manually modify the database to synchronize the contact function of the operation and maintenance personnel with the contact function of the business transfer-out party. And then notifying the service personnel that the information is continuously processed and transferred to the continuing service.

The transfer connection business processing mode requires multiparty communication of business personnel, technicians and operation maintenance personnel, and modifies a database in non-business processing time, so that business processing flow is complex, business processing speed is reduced, business processing efficiency is affected, and labor cost and time cost are increased. Meanwhile, the mode of manually modifying the database is easy to cause artificial errors.

Aiming at the technical problems, the application provides the following technical conception: under the condition that the transfer connection service is detected to be unable to be handled due to the fact that the contact function information is not synchronized, the interface can be updated synchronously, the synchronization of the contact function information is realized by one key, and the handling of the transfer connection service is realized at the same time. Therefore, the problems of complex service processing flow, low processing efficiency and high labor cost and time cost in the prior art when abnormal transfer connection service is processed can be solved.

The following describes the technical scheme of the present application and how the technical scheme of the present application solves the above technical problems in detail with specific embodiments. The following embodiments may be combined with each other, and the same or similar concepts or processes may not be described in detail in some embodiments. Embodiments of the present application will be described below with reference to the accompanying drawings.

Fig. 1 is a schematic application scenario diagram of a service processing method according to an embodiment of the present application. As shown in fig. 1, the application scenario includes: a first business system 101, a data sharing platform 102, and a second business system 103. Wherein the first business system 101 may comprise one or more business system databases 104, each comprising source data therein. The second business system 103 may also include one or more business system databases 105, each of which includes source data. Wherein the first service system 101 may be understood as a service receiver and the second service system 103 may be understood as a service transfer-out party.

In one example, when transferring connection service between the first service system 101 and the second service system 103, forwarding and receiving of data may be implemented through the data sharing platform 102.

Fig. 2 is a flow chart of a service processing method according to an embodiment of the present application, as shown in fig. 2, where the method includes:

s201, under the condition that the target service is detected to be not successfully transacted, responding to a service data query instruction, and acquiring first service data corresponding to the target service.

The target service is used for indicating a transfer connection service between the first service system and the second service system; the first service system is used for representing a service receiver; the second service system is used for representing a service transfer-out party; the first service data is used for indicating a contact function which is stored in the first service system and is required for transferring connection service between the first service system and the second service system.

In one example, the service data query instruction may characterize a local query instruction, at which time, the first service data corresponding to the target service in the first service system may be queried by the service query instruction.

In another example, the service data query instruction may further characterize an outbound query instruction, where the service data query instruction is used to query the second service data corresponding to the target service in the second service system. The second service data is used for indicating a contact function which is stored in the second service system and is required for transferring connection service between the first service system and the second service system.

In one example, the contact function required to transfer a connection service between the first service system and the second service system may include at least the following types of data: contact number, contact status, user name, user certificate number, data to be transferred, contact details, etc.

Wherein the data to be transferred is associated with specific service content of the target service. For example, in the case of the target service characterizing an aggregate transfer splicing service, the data to be transferred may include: transfer amount, principal, interest, date of opening account, year to month, continuous payment, loan, number of loans, etc.

In one example, the first service data may include the above-mentioned types of data and include at least part of the detailed information of the above-mentioned types of data, for example, the first service data may include a contact number, and the detailed information of the contact number is "C1101231", and the first service data may include a transfer amount, but does not include the detailed information of the transfer amount, and the like.

S202, determining first state information representing the state of a contact function based on first service data; and determining second state information characterizing the state of the contact based on the contact stored in the second business system.

The contact function state is used for indicating the handling progress of the target business.

In one example, the contact status may include, in order, according to the progress of the target business: the status of not sending, the status of checking passing of the contact, the status of confirming receiving (or the status of not receiving, that is, the status of checking not passing), the status of checking passing of the account information (or the status of checking not passing of the account information), and the status of checking.

In one example, the unsent status characterizes that the service recipient did not send a contact to the service transfer-out party.

In one example, the contact review pass status characterizes that the contact has been reviewed for pass at the service recipient and the contact is sent to the service exporter.

In one example, the confirmation receipt status is used to instruct the service transfer-out party to determine contact information after receiving the contact, and confirm that transfer-to-continue service can be handled.

In one example, the no receipt status/no-audit status is used to indicate that the service transferor confirms that the transfer-connection service cannot be handled. For example, if the service provider determines that there is no user in the contact, then a confirmation not received message may be sent and the contact state of the contact may be modified to a confirmation not received state/audit not passed state.

In one example, the account information rechecking pass state is used for indicating a business transfer party to confirm that the data to be transferred is accurate; the account information review failed state is used for indicating a business transfer party to confirm that the data to be transferred is wrong.

In one example, after the service transfer party transfers out the data to be transferred and the service receiving party enters the data to be transferred, it is determined that the target service is completed, and at this time, the contact state is the transaction state.

And S203, if the first state information and the second state information are determined not to be synchronous, responding to the synchronous update instruction, and carrying out synchronous processing on the contact function states of the first service system and the second service system to obtain a synchronous processing result.

The synchronous processing result is used for representing the handling result of the target service.

In one example, the problem that the contact function states of the service receiving party and the service forwarding party are not synchronous may be caused by a network problem or a problem that the service forwarding party fails to respond in time, that is, the first state information and the second state information are not synchronous, so that the target service cannot be handled. Wherein the first state information and the second state information are not synchronized, there may be two cases: the contact box state of the service receiver is behind the contact box state of the service transfer-out party; the contact status of the service recipient leads the contact status of the service exporter.

In one example, if it is determined that the first state information and the second state information are not synchronized, a contact state synchronization instruction may be initiated in response to the synchronization update instruction, and the transfer connection service is completed in the process of synchronizing the contact state.

As can be seen from the above description, according to the embodiment of the present application, when it is detected that the target service is not successfully transacted, the first service data corresponding to the target service may be obtained in response to the service data query instruction. Then, according to the first service data, first state information representing the state of the contact function can be determined; and determining second state information representing the state of the contact according to the contact stored in the second service system. At this time, if it is determined that the first status information and the second status information are not synchronized, in response to the synchronization update instruction, the contact function status of the first service system and the second service system is synchronized, so as to continue handling the transfer connection service. According to the embodiment, under the condition that the transfer connection service is not successfully handled, the corresponding instruction is triggered by clicking operation, so that the transfer connection service can be continuously completed, the processing flow of the transfer connection service is simplified, the service processing efficiency is improved, the manual operation steps are reduced, and the manpower resources are saved.

Fig. 3 is a flow chart of another service processing method provided in an embodiment of the present application, as shown in fig. 3, where the method includes:

S301, under the condition that the target service is detected to be not successfully transacted, generating service transacting failure information; and sending the business handling failure information to an administrator so that the administrator initiates a business data query instruction.

In one example, an administrator may be understood as a worker who has authority to handle a target business that is not transacted successfully. For example, the administrator can understand personnel with authority to inquire the contact letter information, and at the moment, the authority can be set to enable the authority administrator to inquire the contact letter information, so that the safety of the contact letter information is improved to a certain extent, and data leakage is avoided.

In one example, the service handling failure information may be text information, graphic information, or identification information (for example, error number, etc.), and the specific form of the service handling failure information is not limited herein, so that the service handling failure information can be implemented.

In one example, the business transaction failure information may be sent to the administrator through contact addresses reserved by the administrator within the first business system. The contact way can represent a mobile phone number, a mailbox account number, a computer terminal number, an administrator service number and the like, so that the administrator can timely receive and check service handling failure information and timely process the service.

S302, responding to a service data query instruction, and acquiring first service data corresponding to a target service.

In one example, the service data query instruction may be used to instruct a local query instruction, and/or an outbound query instruction, where the local query instruction is used to query a local database within the first service system to obtain the first service data; the outbound query instruction is used to obtain second service data in a database of the second service system.

In one example, when the service data query instruction is used to indicate the local query instruction, the first service data corresponding to the target service may be obtained from a local database of the first service system in response to the service data query instruction.

In another example, when the service data inquiry instruction is used to indicate an outbound inquiry instruction, the steps described below in S303 may be performed.

S303, based on the data sharing platform, second service data corresponding to the target service are obtained from a database of the second service system.

The second service data is used for indicating a contact function which is stored in the second service system and is required for transferring connection service between the first service system and the second service system.

In one example, the service data query instruction may be sent to the second service system through the data sharing platform, and the second service data fed back by the second service system may be sent to the first service system through the data sharing platform, so as to obtain the second service data.

According to the implementation mode, the data communication between any two service systems can be realized through the data sharing platform, so that the application range of the service processing method can be widened, and the robustness of the service processing method is further improved.

S304, generating and displaying a contact comparison page based on the first service data and the second service data; and displaying the synchronous update interface and the cancellation interface on the contact comparison page.

The synchronous update interface is used for initiating a synchronous update instruction; the cancellation interface is used for initiating a cancellation instruction; the revocation instruction is used for indicating to cancel execution of the target service.

In an example, fig. 4 is a comparison page of a contact according to an embodiment of the present application, where, as shown in fig. 4, various types of data included in the contact include: contact number, user name, certificate number, contact status, transfer amount, principal, interest, date of opening account, year to month, continuous payment, loan, and number of loans.

As shown in fig. 4, the detail information of the above-mentioned types of data included in the first service data (i.e., the service receiver contact function shown in fig. 4) is specifically: contact number: number 1; user name: name 1; certificate number: a document 1; contact letter status: not transmitted. The detail information of the above-mentioned types of data included in the second service data (i.e., the service transfer-out contact shown in fig. 4) is specifically: number 1; user name: name 1; certificate number: a document 1; contact letter status: checking and passing account information; transfer amount: 69.18; principal: 69; interest: 0.18; date of opening account: 20210606; paying to 202206 years and months; whether or not to continuously pay: is; whether to loan: is; number of loans: 2; the contact mode is as follows: 123456789.

In one example, as shown in fig. 4, after the contact comparison page presents the first business data and the second business data, a synchronous update interface (i.e., synchronous update shown in fig. 4) and a cancel interface (i.e., cancel shown in fig. 4) may also be presented in the contact comparison page.

According to the embodiment, the contact function stored by the business transfer-out side and the business receiving side lock can be displayed through the contact function comparison page, so that an administrator can intuitively and clearly check the current contact function state. Meanwhile, by providing the synchronous updating interface and the canceling interface, an administrator can select to continue to transact transfer connection business or cancel transacting transfer connection business according to the current contact function state, so that business processing is more flexible and convenient.

S305, determining first state information representing the state of the contact function based on the first service data; and determining second state information characterizing the state of the contact based on the contact stored in the second business system.

In an example, this step may be described in S202 above, and will not be described in detail here.

And S306, if the first state information and the second state information are not synchronous, responding to the synchronous update instruction, and carrying out synchronous processing on the contact function states of the first service system and the second service system to obtain a synchronous processing result.

In the embodiment, the means for continuing to transact the target service can be provided by the synchronous updating instruction under the condition that the target service processing is abnormal, so that the probability of success in transacting the target service can be improved, the transacting period is shortened, and the transacting efficiency is improved.

In one example, the first state information and the second state information shown in fig. 4 are not synchronized, and at this time, the synchronization state application information may be generated first in response to the synchronization update instruction. And then, based on the data sharing platform, sending the synchronous state application information to a second service system. At this time, the application feedback information for the synchronization state application information generated by the second service system may be received based on the data sharing platform. And finally, based on the application feedback information, carrying out synchronous processing on the contact function states of the first service system and the second service system to obtain a synchronous processing result.

In one example, the synchronization state application information is determined based on the first state information. At this time, the synchronization state application information may be determined according to the progress of handling the target service indicated by the first state information.

In an example, fig. 5 is a schematic diagram of a complete flow of transferring connection service handling provided in an embodiment of the present application, as shown in fig. 5, after transferring connection service is started, a new transfer-in application may be handled on a service receiver, a contact is newly built, and the contact is sent to a service transfer-out party. The service transfer party may acknowledge receipt or reject the receipt after receiving the contact.

When the service transfer-out party confirms that the contact function is received, the transfer-out party can handle transfer-out and send transfer-out feedback information (at this time, the transfer-out feedback information is used for indicating that the service transfer-out party handles single-stroke feedback to be successful) to the service receiving party. After receiving the outgoing feedback information, the service receiver can transact the switching operation at the service receiver if the service receiver confirms that the outgoing feedback information is accurate, and transact the junction at the service receiver after the switching operation is completed. If the service receiver confirms that the transfer-out feedback information is wrong, a data negotiation instruction can be initiated (namely, the service receiver initiates negotiation) and the data negotiation instruction is sent to the service transfer-out party. And after the negotiation is completed, the business receiver transacts the junction, and the transfer connection is completed.

Under the condition that the service transfer party confirms that the contact function is not received/refused, refused feedback information can be sent to the service receiving party, and the service receiving party transacts the junction, and transfer connection is completed.

As shown in fig. 5, the present application may be implemented by directly ending the transaction of transferring the service after the service receiver processes the new application for transfer, i.e., the transfer is completed, through the transfer cancel operation.

In an example, fig. 6 is an interaction schematic diagram of implementing transfer connection service through a data sharing platform according to an embodiment of the present application.

As shown in fig. 6, after the service receiver handles the new transfer-in application, a contact box may be generated and sent to the service transfer-out party through the data sharing platform. At this time, the contact box states of the service transfer-out party and the service receiving party can be updated to pass the contact box review. In the case that the service transfer-out party does not respond, the contact function status of the service receiving party can be updated to be not sent.

Under the condition that the service transfer-out party responds, the contact function state of the service receiving party can be updated to pass the contact function review. At this time, the response may represent acknowledgement feedback information, and at this time, the acknowledgement feedback information may be sent to the service receiver through the data sharing platform, and at this time, the contact function states of the service receiver and the service transfer-out party may be updated to be both acknowledgement. And under the condition that the response of the service transfer-out party indicates that the feedback information is not received, the feedback information is not received by the acknowledgement through the data sharing platform, and the feedback information is sent to the service receiving party. At this time, the contact function states of the service receiver and the service transfer-out party can be updated to be confirmed not to be received.

In one example, in the case that the service transfer-out party confirms the reception, the transfer-out operation may be performed at the service transfer-out party, and the transfer-out feedback information may be sent to the service receiving party through the data sharing platform. At this time, the contact function states of the service receiver and the service transfer-out party can be updated to pass the account information review.

After receiving the transfer-out feedback information, the service receiver can handle transfer-in operation on the service receiver if the transfer-out feedback information is confirmed to be correct, and determine that the target service is completed after the transfer-in operation is completed, and at the moment, the contact function states of the service receiver and the service transfer-out party can be updated to be normal junction.

After receiving the transfer-out feedback information, the service receiver generates a data negotiation instruction if confirming that the transfer-out feedback information is wrong, and at the moment, the data negotiation instruction can be sent to the service transfer-out party through the data sharing platform, and the contact function state of the service receiver and the service transfer-out party is updated to be in negotiation.

After the negotiation is completed, the transfer operation is transacted at the service receiver, and after the transfer operation is completed, the target service is determined to be completed. At this time, the contact function states of the service receiver and the service transfer-out party are updated to be the negotiation and check-in.

In one example, after the service receiver sends the contact, the revocation instruction is triggered, and then the revocation instruction may be sent to the service transfer-out party through the data sharing platform, at this time, the continuous handling of the target service may be cancelled, at this time, the contact state of the service receiver may be updated to pass through the contact review, and the contact state of the service transfer-out party may be updated to cancel the handling.

In one example, table 1 is a synchronization scenario for a contact status provided by the present application. As shown in table 1, when the contact function states of the service receiver and the service transfer-out party are not identical, the contact function states of the service receiver may include: and (5) not sending, checking and passing the contact function, confirming receipt and checking and passing the account information. The contact status of the service recipient may include: the contact check passes, confirms receipt, confirms no receipt (i.e., no audit passes), the account information check passes, checks, etc.

At this time, the contact function states of the service receiver and the service transfer-out party can be synchronized through the synchronous update instruction, and the transaction of the target service is completed. As can be seen from table 1, when the contact status is confirmed receipt or the contact status is checked by the account information, not only the contact status but also other data need to be updated synchronously.

For example, when the contact status is confirmation of reception, the data to be updated is the outgoing data of the service outgoing party, and when the contact status is verification of account information, the data to be updated is the incoming data of the service receiving party.

TABLE 1 synchronization of contact function states

According to the above-mentioned handling processes for transferring the continuous service shown in fig. 5 and fig. 6, the matched synchronization status application information may be determined according to the first status information.

For example, when the first status information is in the unsent status, the token has not yet started handling the target service. At this time, the synchronization status application information may be newly added transfer application information.

For another example, if the first status information is confirmation receiving status, the sign is that the target business has already been transacted, and the transacting progress is confirmation receiving of the contact function. At this time, the synchronization status application information may be application transfer information, so that the service transfer party may transact transfer operations at the service transfer party after receiving the application transfer information.

In the above embodiment, the synchronous state application information may be determined according to the current state of the contact function of the first service system, so that the transfer connection service may be continuously executed from the abnormal contact function state, so that the repeated useless steps may be avoided, and the service processing time may be further saved.

For another example, when the first state information is the account information review failed state, the token has already started to transact the target service, and the transacting progress is the account information review passed. At this time, since the account information review is not passed, the synchronization state application information determined based on the first state information may indicate application negotiation transfer data at this time. At this time, a data negotiation instruction may be generated based on the synchronization status application information, and the data negotiation instruction may be sent to the second service system (i.e., the service transfer party) through the data sharing platform. And then, based on the data sharing platform, receiving application feedback information generated aiming at the synchronous state application information and generated by the second service system. At this time, the application feedback information is used to characterize whether the second service system completes the roll-out operation for the negotiated roll-out data.

After determining that the second service system completes the roll-out operation for the negotiated roll-out data, the roll-in operation may be transacted in the first service system based on the negotiated roll-out data. After the transfer operation is completed, the transfer connection service is completed, that is, the target service is completed.

In the above embodiment, under the condition that the account information recheck fails, the negotiation is started to continue to advance the handling of the transfer connection service, so that the transfer connection service can be promoted to be completed accurately and efficiently.

In one example, when the first state information and the second state information are in the unsynchronized condition shown in fig. 4, or the first state information and the second state information are in the synchronized condition, the operation of triggering the cancellation interface may be responded, the transaction target service is cancelled, and the contact function states of the first service system and the second service system are updated to be the transaction states.

According to the implementation mode, whether the target service is continuously transacted can be confirmed through the provided cancelling interface, so that the target service is transacted more flexibly, the diversity of service processing is improved, and the phenomenon that the transaction cannot be finished after the transaction is started is avoided.

In one example, in the process of performing synchronization processing on the contact box states of the first service system and the second service system based on the synchronization state application information, the corresponding contact box state may be updated every time a corresponding step is executed, so as to ensure that the contact box state is the latest state.

In one example, fig. 7 is a schematic diagram of a transfer connection business handling progress provided in the present application.

As shown in fig. 7, after the service receiver processes the new transfer-in application, the target service process may be determined as passing the contact check.

Under the condition that the service receiver triggers the revocation instruction, the transaction progress of the target service can be determined to be the revocation of the transaction.

After the business transfer-out party receives the contact function and confirms the receipt, the transaction progress of the target business is determined to be confirmation receipt. At this time, the service provider may perform the roll-out operation and perform a single feedback. And under the condition that the service receiver confirms that the account information rechecks pass according to the feedback, the service receiver performs the transaction and shifts to operation, and after the transaction is completed, the transaction progress of the target service is confirmed to be normal transaction. Under the condition that the service receiver determines that the account information rechecks are not passed according to the feedback, the service receiver initiates a data negotiation instruction and enters a negotiation flow. After the negotiation is completed, determining the transaction progress of the target service as the negotiation transaction.

After the business transfer party receives the contact and confirms not to receive (i.e., the business transfer party refuses), the transaction progress of the target business is determined to confirm not to receive, i.e., the transfer audit shown in fig. 7 is not passed. At this time, the business can be transacted at the business receiver, and at this time, the transaction progress of the target business is determined to be the transfer-out failure business transaction.

Fig. 8 is a schematic structural diagram of a service processing apparatus according to an embodiment of the present application, and as shown in fig. 8, the service processing apparatus 800 includes:

An obtaining unit 801, configured to obtain first service data corresponding to a target service in response to a service data query instruction when it is detected that the target service is not transacted successfully; the target service is used for indicating a transfer connection service between the first service system and the second service system; the first service system is used for representing a service receiver; the second service system is used for representing a service transfer-out party; the first service data is used for indicating a contact function which is stored in the first service system and is required for transferring connection service between the first service system and the second service system.

A determining unit 802, configured to determine, based on the first service data, first status information that characterizes a status of the contact function; determining second state information representing the state of the contact function based on the contact function stored in the second service system; the contact function state is used for indicating the handling progress of the target business.

A processing unit 803, configured to, if it is determined that the first state information and the second state information are not synchronized, perform synchronization processing on the contact function states of the first service system and the second service system in response to the synchronization update instruction, so as to obtain a synchronization processing result; the synchronous processing result is used for representing the handling result of the target service.

Fig. 9 is a schematic structural diagram of another service processing apparatus according to an embodiment of the present application, and as shown in fig. 9, the service processing apparatus 900 includes:

An obtaining unit 901, configured to obtain first service data corresponding to a target service in response to a service data query instruction when it is detected that the target service is not transacted successfully; the target service is used for indicating a transfer connection service between the first service system and the second service system; the first service system is used for representing a service receiver; the second service system is used for representing a service transfer-out party; the first service data is used for indicating a contact function which is stored in the first service system and is required for transferring connection service between the first service system and the second service system.

A determining unit 902, configured to determine, based on the first service data, first status information that characterizes a status of the contact function; determining second state information representing the state of the contact function based on the contact function stored in the second service system; the contact function state is used for indicating the handling progress of the target business.

The processing unit 903 is configured to, if it is determined that the first state information and the second state information are not synchronized, perform synchronization processing on contact function states of the first service system and the second service system in response to the synchronization update instruction, to obtain a synchronization processing result; the synchronous processing result is used for representing the handling result of the target service.

In one possible design, the processing unit 903 is configured to:

and based on the synchronous state application information, carrying out synchronous processing on the contact box states of the first service system and the second service system to obtain a synchronous processing result.

In one possible design, the processing unit 903 is configured to:

Based on the data sharing platform, sending the synchronous state application information to a second service system;

Receiving application feedback information aiming at synchronous state application information generated by a second service system based on a data sharing platform;

and based on the application feedback information, carrying out synchronous processing on the contact box states of the first service system and the second service system to obtain a synchronous processing result.

In one possible design, the synchronization status application information is used to instruct the application to negotiate the roll-out data; the application feedback information is used for representing whether the second service system completes the roll-out operation of the roll-out data aiming at the negotiation; at this time, the processing unit 903 is configured to:

Generating a data negotiation instruction based on the synchronous state application information, and sending the data negotiation instruction to a second service system through a data sharing platform;

Receiving application feedback information generated aiming at synchronous state application information and generated by a second service system based on a data sharing platform;

and under the condition that the application feedback information generated for the outbound data generated by the second service system characterizes that the outbound operation for the negotiated outbound data is completed, transacting the inbound operation in the first service system based on the negotiated outbound data, and determining that the target service is completed after the transacting is completed.

In one possible design, the acquisition unit 901 is further configured to:

After first service data corresponding to a target service is acquired in response to a service data query instruction, acquiring second service data corresponding to the target service from a database of a second service system based on a data sharing platform; the second service data is used for indicating a contact function which is stored in the second service system and is required for transferring connection service between the first service system and the second service system.

In one possible design, the apparatus further comprises:

The display unit 904 is configured to generate and display a contact function comparison page based on the first service data and the second service data after obtaining the second service data corresponding to the target service; displaying a synchronous update interface and a cancellation interface on the contact comparison page; the synchronous update interface is used for initiating a synchronous update instruction; the cancellation interface is used for initiating a cancellation instruction; the revocation instruction is used for indicating to cancel execution of the target service.

In one possible design, the device is also for:

And in response to the triggering operation of the canceling interface, canceling the transacted target service, and updating the contact function states of the first service system and the second service system to be transacted states.

In one possible design, the device is also for:

Generating service handling failure information under the condition that the target service is detected to be not handled successfully; and sending the business handling failure information to an administrator so that the administrator initiates a business data query instruction.

It should be noted that, it should be understood that the division of the modules of the above apparatus is merely a division of a logic function, and may be fully or partially integrated into a physical entity or may be physically separated. And these modules may all be implemented in software in the form of calls by the processing element; or can be realized in hardware; the method can also be realized in a form of calling software by a processing element, and the method can be realized in a form of hardware by a part of modules. The modules may be processing elements that are individually set up, may be implemented as integrated in a chip of the above-described apparatus, or may be stored in a memory of the above-described apparatus in the form of program codes, and the functions of the above-described modules may be called and executed by a processing element of the above-described apparatus. In addition, all or part of the modules can be integrated together or can be independently implemented. The processing element here may be an integrated circuit with signal processing capabilities. In implementation, each step of the above method or each module above may be implemented by an integrated logic circuit of hardware in a processor element or an instruction in a software form.

Fig. 10 is a schematic structural diagram of a computer device according to an embodiment of the present application. As shown in fig. 10, the computer device may include: a transceiver 1001, a processor 1002, and a memory 1003.

The processor 1002 executes the computer-executable instructions stored in the memory, causing the processor 1002 to perform the aspects of the embodiments described above. The processor 1002 may be a general-purpose processor including a central processing unit CPU, a network processor (network processor, NP), etc.; but may also be a digital signal processor DSP, an application specific integrated circuit ASIC, a field programmable gate array FPGA or other programmable logic device, a discrete gate or transistor logic device, a discrete hardware component.

The memory 1003 is connected to the processor 1002 through a system bus and performs communication with each other, and the memory 1003 is used for storing computer-executed instructions.

The transceiver 1001 may be configured to receive a service data query instruction, a synchronization update instruction, and the like.

The system bus may be a peripheral component interconnect (PERIPHERAL COMPONENT INTERCONNECT, PCI) bus, or an extended industry standard architecture (extended industry standard architecture, EISA) bus, among others. The system bus may be classified into an address bus, a data bus, a control bus, and the like. For ease of illustration, the figures are shown with only one bold line, but not with only one bus or one type of bus. The transceiver is used to enable communication between the database access device and other computers (e.g., clients, read-write libraries, and read-only libraries). The memory may include random access memory (random access memory, RAM) and may also include non-volatile memory (non-volatile memory).

The computer device provided by the embodiment of the present application may be the terminal device of the above embodiment.

The embodiment of the application also provides a computer readable storage medium, wherein the computer readable storage medium stores computer execution instructions, and when the computer execution instructions run on a computer, the computer is caused to execute the technical scheme of the business processing method of the embodiment.

The embodiment of the application also provides a computer program product, which comprises a computer program stored in a computer readable storage medium, wherein at least one processor can read the computer program from the computer readable storage medium, and the technical scheme of the business processing method in the embodiment can be realized when the at least one processor executes the computer program.

In the several embodiments provided by the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described device embodiments are merely illustrative, e.g., the division of modules is merely a logical function division, and there may be additional divisions of actual implementation, e.g., multiple modules may be combined or integrated into another system, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or modules, which may be in electrical, mechanical, or other forms.

The modules illustrated as separate components may or may not be physically separate, and components shown as modules may or may not be physical units, may be located in one place, or may be distributed over multiple network units. Some or all of the modules may be selected according to actual needs to implement the solution of this embodiment.

In addition, each functional module in the embodiments of the present application may be integrated in one processing unit, or each module may exist alone physically, or two or more modules may be integrated in one unit. The units formed by the modules can be realized in a form of hardware or a form of hardware and software functional units.

The integrated modules, which are implemented in the form of software functional modules, may be stored in a computer readable storage medium. The software functional modules described above are stored in a storage medium and include instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) or processor to perform some of the steps of the methods of the various embodiments of the application.

It should be appreciated that the Processor may be a central processing unit (Central Processing Unit, abbreviated as CPU), or may be other general purpose Processor, digital signal Processor (DIGITAL SIGNAL Processor, abbreviated as DSP), application SPECIFIC INTEGRATED Circuit (ASIC), or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the present invention may be embodied directly in a hardware processor for execution, or in a combination of hardware and software modules in a processor for execution.

The memory may comprise a high-speed RAM memory, and may further comprise a non-volatile memory NVM, such as at least one magnetic disk memory, and may also be a U-disk, a removable hard disk, a read-only memory, a magnetic disk or optical disk, etc.

The bus may be an industry standard architecture (Industry Standard Architecture, ISA) bus, an external device interconnect (PERIPHERAL COMPONENT INTERCONNECT, PCI) bus, or an extended industry standard architecture (Extended Industry Standard Architecture, EISA) bus, among others. The buses may be divided into address buses, data buses, control buses, etc. For ease of illustration, the buses in the drawings of the present application are not limited to only one bus or to one type of bus.

The storage medium may be implemented by any type or combination of volatile or nonvolatile memory devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disk. A storage media may be any available media that can be accessed by a general purpose or special purpose computer.

An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. In the alternative, the storage medium may be integral to the processor. The processor and the storage medium may reside in an Application SPECIFIC INTEGRATED Circuits (ASIC). Of course, the processor and the storage medium may reside as discrete components in an electronic control unit or master control device.

Those of ordinary skill in the art will appreciate that: all or part of the steps for implementing the method embodiments described above may be performed by hardware associated with program instructions. The foregoing program may be stored in a computer readable storage medium. The program, when executed, performs steps including the method embodiments described above; and the aforementioned storage medium includes: various media that can store program code, such as ROM, RAM, magnetic or optical disks.

Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present application, and not for limiting the same; although the application has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some or all of the technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit of the application.

Claims

1. A method of service processing, the method comprising:

2. The method of claim 1, wherein in response to the synchronization update instruction, performing synchronization processing on contact function states of the first service system and the second service system to obtain a synchronization processing result, including:

3. The method according to claim 2, wherein performing synchronization processing on contact function states of the first service system and the second service system based on the synchronization state application information to obtain the synchronization processing result includes:

4. A method according to claim 3, wherein the synchronization status application information is used to instruct application negotiation to transfer out data; the application feedback information is used for representing whether the second service system completes the transfer-out operation of the transfer-out data aiming at negotiation; the method further comprises the steps of:

5. The method according to any one of claims 1-4, wherein after acquiring the first service data corresponding to the target service in response to a service data query instruction, the method further comprises:

6. The method of claim 5, wherein after obtaining the second service data corresponding to the target service, the method further comprises:

7. The method of claim 6, wherein the method further comprises:

8. The method according to claim 1, wherein the method further comprises:

9. A service processing apparatus, comprising:

10. A computer device, comprising: a processor, and a memory communicatively coupled to the processor;

The memory stores computer-executable instructions;

the processor executes computer-executable instructions stored in the memory to implement the traffic processing method according to any one of claims 1 to 8.

11. A computer readable storage medium, characterized in that the computer readable storage medium has stored therein computer executable instructions which, when executed by a processor, are adapted to implement the service processing method according to any of claims 1 to 8.

12. A computer program product comprising a computer program which, when executed by a processor, implements the business processing method of any of claims 1 to 8.