CN118138638A

CN118138638A - Service push method, apparatus, computer device, readable storage medium, and program product

Info

Publication number: CN118138638A
Application number: CN202410478094.7A
Authority: CN
Inventors: 史曾源; 朱佳; 陈勇; 刘川; 张琪
Original assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Current assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Priority date: 2024-04-19
Filing date: 2024-04-19
Publication date: 2024-06-04

Abstract

The application relates to a service pushing method, a device, computer equipment, a computer readable storage medium and a computer program product, which are applied to the technical field of big data, wherein the method comprises the following steps: acquiring object information of a target service object and service information of X service providing objects, wherein X is a positive integer, the object information is used for representing service requirements of the target service object, and the service information is used for representing service levels of the service providing objects; according to the object information and the service information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain the target priority information of the X service providing objects; and selecting a target service providing object corresponding to the target service object from the X service providing objects according to the target priority information of the X service providing objects. By adopting the method, the target service providing object obtained by selecting the target priority information can be more accurate, and the pushing accuracy of the service object is improved.

Description

Service push method, apparatus, computer device, readable storage medium, and program product

Technical Field

The present application relates to the field of big data technology, and in particular, to a service push method, apparatus, computer device, computer readable storage medium, and computer program product.

Background

Along with development of technology and technology, big data technology is also mature, people's demand for services of going up is also increasing, and the quantity of service providing objects that provide services is also increasing simultaneously, when receiving the service demand of target service object, in order to make target service object can find wanted service providing object from a plurality of service providing objects, need a mode that provides the object for target service object accurate propelling movement target service.

In the conventional technology, a worker pushes a target service object to provide an object for the target service object, but the method relies on subjective judgment of the worker, and does not determine the pushing basis of the target service providing object, and there may be a case that the pushing basis of different target service objects is not uniform, so that the pushing accuracy of the service object is lower.

Disclosure of Invention

In view of the foregoing, it is desirable to provide a service pushing method, apparatus, computer device, computer readable storage medium, and computer program product that can improve the accuracy of pushing a service object.

In a first aspect, the present application provides a service push method, including:

Acquiring object information of a target service object and service information of X service providing objects, wherein X is a positive integer, the object information is used for representing service requirements of the target service object, and the service information is used for representing service levels of the service providing objects;

According to the object information and the service information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain target priority information of the X service providing objects;

and selecting a target service providing object corresponding to the target service object from the X service providing objects according to the target priority information of the X service providing objects.

In one embodiment, the prioritizing the X service providing objects according to the object information and the service information of the X service providing objects to obtain target priority information of the X service providing objects includes: generating first priority information of the X service providing objects according to the matching degree between the service information of the X service providing objects and the object information, wherein the first priority information is used for representing service pushing priority of the service providing objects for the target service objects; according to the service information of the X service providing objects, carrying out priority ordering on the X service providing objects to obtain second priority information of the X service providing objects, wherein the second priority information is used for representing service pushing priorities of the service providing objects for all the service objects; and respectively fusing the first priority information and the second priority information of the X service providing objects to obtain the target priority information of the X service providing objects.

In one embodiment, the generating the first priority information of the X service providing objects according to the matching degree between the service information of the X service providing objects and the object information includes: for each service providing object in the X service providing objects, determining the matching degree between each service information of the service providing object and the object information; and carrying out weighted aggregation on the matching degree between each piece of service information and the object information to obtain the first priority information of the service providing object.

In one embodiment, the determining the matching degree between each service information of the service providing object and the object information includes at least one of the following: if the object information comprises object position information and the service information comprises service position information, detecting a position distance between the target service object and the service providing object according to the object position information and the service position information, and determining the position distance as a matching degree between the object position information and the service position information; if the object information comprises object feature information and the service information comprises service item information, generating matching degree between the object feature information and the service item information according to service requirement features extracted from the object feature information and service level features extracted from the service item information; and if the object information comprises object characteristic information and the service information comprises service evaluation information, selecting target evaluation information from the service evaluation information according to the object type determined by the object characteristic information, and generating the matching degree between the object characteristic information and the service evaluation information according to the target evaluation information.

In one embodiment, the service information includes service performance information, service rating information, and service arrangement information; the step of sorting the priorities of the X service providing objects according to the service information of the X service providing objects to obtain second priority information of the X service providing objects includes: according to the service performance information of the X service providing objects, the service efficiency and the service benefit of the X service providing objects are respectively evaluated to obtain the service performance characteristics of the X service providing objects; according to the service arrangement information of the X service providing objects, the service saturation of the X service providing objects is respectively evaluated to obtain the service saturation characteristics of the X service providing objects; and according to the service performance characteristics, the service saturation characteristics and the service evaluation information of the X service providing objects, the X service providing objects are subjected to priority ranking, and second priority information of the X service providing objects is obtained.

In one embodiment, the service arrangement information includes service arrangement workload information, dispatched attendant information, and planned dispatch attendant information; the step of respectively evaluating the service saturation of the X service providing objects according to the service arrangement information of the X service providing objects to obtain the service saturation characteristics of the X service providing objects includes: for each service providing object in the X service providing objects, according to the arrangement workload information of the service providing objects, evaluating the workload saturation of the service providing objects to obtain workload saturation characteristics; according to the dispatched service personnel information and the planned dispatching service personnel information of the service providing object, evaluating the service personnel saturation of the service providing object to obtain the service personnel saturation characteristic; and generating the service saturation characteristic of the service providing object according to the workload saturation characteristic and the service personnel saturation characteristic.

In a second aspect, the present application further provides a service pushing device, including:

The system comprises an acquisition module, a storage module and a display module, wherein the acquisition module is used for acquiring object information of a target service object and service information of X service providing objects, wherein X is a positive integer, the object information is used for representing service requirements of the target service object, and the service information is used for representing service levels of the service providing objects;

The sequencing module is used for sequencing the priorities of the X service providing objects according to the object information and the service information of the X service providing objects to obtain target priority information of the X service providing objects;

And the selecting module is used for selecting the target service providing object corresponding to the target service object from the X service providing objects according to the target priority information of the X service providing objects.

In a third aspect, the present application also provides a computer device comprising a memory and a processor, the memory storing a computer program, the processor implementing the following steps when executing the computer program:

In a fourth aspect, the present application also provides a computer readable storage medium having stored thereon a computer program which when executed by a processor performs the steps of:

In a fifth aspect, the application also provides a computer program product comprising a computer program which, when executed by a processor, performs the steps of:

According to the service pushing method, the device, the computer equipment, the computer readable storage medium and the computer program product, the object information which can represent the service requirement of the target service object and the service information which can represent the service level of the service providing object are used as the priority ordering basis of the plurality of service providing objects, so that the generated target priority information of the plurality of service providing objects is more accurate and is more matched with a service scene formed by the service providing objects and the target service object, and further, the target service providing object obtained by selecting the target priority information is more accurate, and therefore, the pushing accuracy of the service object is improved.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the related art, the drawings that are needed in the description of the embodiments of the present application or the related technologies will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and other related drawings may be obtained according to these drawings without inventive effort to those of ordinary skill in the art.

FIG. 1 is an application environment diagram of a service push method in one embodiment;

FIG. 2 is a flow chart of a service push method in one embodiment;

FIG. 3 is a flowchart illustrating a step of prioritizing the X service providing objects according to object information and service information of the X service providing objects to obtain target priority information of the X service providing objects in one embodiment;

FIG. 4 is a flowchart illustrating steps for generating first priority information of X service providing objects according to the matching degree between the service information of the X service providing objects and the object information in one embodiment;

FIG. 5 is a flowchart illustrating a step of prioritizing the X service providing objects according to service information of the X service providing objects to obtain second priority information of the X service providing objects in one embodiment;

FIG. 6 is a flowchart of a service push method in a detailed embodiment;

FIG. 7 is a block diagram of a service pushing device in one embodiment;

fig. 8 is an internal structural diagram of a computer device in one embodiment.

Detailed Description

The present application will be described in further detail with reference to the drawings and examples, in order to make the objects, technical solutions and advantages of the present application more apparent. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the application.

It should be noted that, the user information (including, but not limited to, object information, service information, etc.) and the data (including, but not limited to, data for analysis, stored data, presented data, etc.) related to the present application are information and data authorized by the user or sufficiently authorized by each party, and the acquisition, transmission, storage, use and processing of the related data all conform to the related regulations of the national laws and regulations. Content pushed for the user (e.g., target service offering object, etc.), the user may reject or may facilitate rejection of the content push, etc. In the embodiments of the present application, some software, components, models, etc. may be mentioned in the industry, and they should be regarded as exemplary only for the purpose of illustrating the feasibility of implementing the technical solution of the present application, but not to mean that the applicant has or must use the solution.

The service pushing method provided by the embodiment of the application can be applied to an application environment shown in figure 1. Wherein the terminal 102 communicates with the server 104 via a network. The data storage system may store data that the server 104 needs to process. The data storage system may be integrated on the server 104 or may be located on a cloud or other network server. The server 104 acquires object information of a target service object and service information of X service providing objects; according to the object information and the service information of the X service providing objects, the X service providing objects are subjected to priority ranking to obtain target priority information of the X service providing objects; the server 104 selects a target service providing object corresponding to the target service object from the X service providing objects according to the target priority information of the X service providing objects, and pushes the target service providing object at the terminal 102. The terminal 102 may be, but not limited to, various personal computers, notebook computers, smart phones, tablet computers, internet of things devices and portable wearable devices, where the internet of things devices may be smart speakers, smart televisions, smart air conditioners, smart vehicle devices, projection devices, and the like. The portable wearable device may be a smart watch, smart bracelet, headset, or the like. The head-mounted device may be a Virtual Reality (VR) device, an augmented Reality (Augmented Reality, AR) device, smart glasses, or the like. The server 104 may be an independent physical server, a server cluster or a distributed system formed by a plurality of physical servers, or a cloud server providing cloud computing services.

In an exemplary embodiment, as shown in fig. 2, a service push method is provided, which is illustrated by using the method applied to the server 104 in fig. 1 as an example, and includes the following steps 202 to 206. Wherein:

Step 202, obtaining object information of a target service object and service information of X service providing objects, wherein X is a positive integer, the object information is used for representing service requirements of the target service object, and the service information is used for representing service levels of the service providing objects.

The target service object in step 202 is an object that provides a preset door-up service according to a requirement set by a user, and the preset door-up service includes, but is not limited to, a door-up cleaning service, a door-up picking service, a door-up caring service, and the like. The service providing object is an object corresponding to the target service object and providing a preset door-to-door service. It will be appreciated that when X is 1, there is one and only one service provision object available for pushing, and then it is meaningless to employ the present scheme to perform subsequent prioritization and selection of the target service provision object, so X is typically greater than 1.

As an embodiment, step 202 includes: object information of a target service object and service information of X service providing objects are acquired from a data storage system.

As another embodiment, step 202 includes: object information of a target service object sent by a first object terminal used by the target service object is acquired, and service information of X service providing objects sent by a second object terminal used by X service providing objects is respectively acquired.

And 204, according to the object information and the service information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain the target priority information of the X service providing objects.

The target priority information in step 204 is used to characterize the service push priority of the service providing object, where the target priority information may be a ranking order, for example, the target priority information of the service providing object a is the third order, which indicates that the priority of the service providing object a in the X service providing objects is the third order; the target priority information may also be a priority level, for example, the target priority information of the service providing object B is a first level; the target priority information may also be a priority degree, for example, the target priority information of the service providing object C is 80%.

Illustratively, according to the matching degree between the service information and the object information of the X service providing objects, the priority ranking is performed on the X service providing objects to obtain the target priority information of the X service providing objects, where the higher the matching degree is, the higher the priority characterized by the target priority information obtained by ranking is.

And 206, selecting a target service providing object corresponding to the target service object from the X service providing objects according to the target priority information of the X service providing objects.

The target service providing objects in step 206 may be single or plural, and the target service providing objects may be used for service dispatch, specifically, for the service order of the target service object, the service order is pushed only to the target service providing object, and not to the service providing objects other than the target service providing object in the X service providing objects; the target service providing object may also be used for service pushing, specifically, when the service pushing object is pushed for the target service object, the pushing priority of the target service providing object is set higher than that of the service providing objects other than the target service providing object in the X service providing objects, and specifically, when the X service providing objects are displayed for the target service object, the target service providing object is displayed in the first place.

As an embodiment, step 206 includes: and selecting the target service providing object with the highest priority represented by the corresponding target priority information from the X service providing objects.

As another embodiment, step 206 includes: and selecting a target service providing object with corresponding target priority information meeting the preset priority information condition from the X service providing objects.

Further, the target priority information meeting the preset priority information condition may specifically include: if the target priority information is the sorting order, determining that the target priority information meets the preset priority information condition under the condition that the sorting order meets the preset order range; if the target priority information is the priority level, determining that the target priority information meets the preset priority information condition under the condition that the priority level meets the preset level range; if the target priority information is the priority level, determining that the target priority information meets the preset priority information condition under the condition that the priority level is greater than the preset level threshold.

Further, the preset priority information condition may be set by the target service object as required, or may be set empirically, or may be determined by the number of preset objects of the target service providing objects, specifically, the number of target service providing objects satisfying the preset priority information condition in the X service providing objects is equal to the number of preset objects.

Therefore, a plurality of selection modes of the target service providing object are provided, and the target service object can be selected in any mode according to the need, so that the selected target service providing object fits the actual requirement of the target service object.

In the service pushing method, the object information capable of representing the service requirements of the target service object and the service information capable of representing the service levels of the service providing objects are used as the priority ordering basis of the plurality of service providing objects, so that the generated target priority information of the plurality of service providing objects is more accurate and is more matched with the service scene formed by the service providing objects and the target service objects, and further, the target service providing objects selected by the target priority information are more accurate, thereby improving the pushing accuracy of the service objects.

In an exemplary embodiment, as shown in fig. 3, according to the object information and the service information of the X service providing objects, the X service providing objects are prioritized, so as to obtain the target priority information of the X service providing objects, which includes steps 302 to 306. Wherein:

In step 302, first priority information of the X service providing objects is generated according to the matching degree between the service information of the X service providing objects and the object information, where the first priority information is used to characterize the service push priority of the service providing objects for the target service object.

The first priority information in step 302 may be a ranking, a priority, or a priority level.

Illustratively, step 302 includes: for each of the X service providing objects, the higher the degree of matching between the service information of the service providing object and the object information, the higher the priority characterized by the generated first priority information of the service providing object.

Step 304, according to the service information of the X service providing objects, the priority ordering is performed on the X service providing objects, so as to obtain second priority information of the X service providing objects, where the second priority information is used to characterize service pushing priorities of the service providing objects for all the service objects.

The second priority information in step 304 may be a ranking, a priority, or a priority level.

Illustratively, step 304 includes: and respectively evaluating the service levels of the X service providing objects for all the service objects according to the service information of the X service providing objects to obtain service level evaluation information, and for each service providing object in the X service providing objects, according to the level ordering of the service level evaluation information of the service providing object in the service level evaluation information of all the service providing objects, carrying out priority ordering on the service providing objects to obtain second priority information of the service providing objects.

Step 306, fusing the first priority information and the second priority information of the X service providing objects, respectively, to obtain target priority information of the X service providing objects.

For each of the X service providing objects, as an embodiment, step 306 includes: and splicing the first priority information and the second priority information of the service providing object to obtain the target priority information of the service providing object.

As another embodiment, step 306 includes: weighting the first priority information according to a first weight corresponding to the first priority information to obtain first weighted information; and weighting the second priority information according to a second weight corresponding to the second priority information to obtain second weighted information.

Further, according to a first weight corresponding to the first priority information, weighting the first priority information to obtain first weighted information, including: and determining the sum or the product between the first priority information and the first weight as first weighting information.

The weighting processing manner of the second priority information may refer to the weighting processing manner of the first priority information, which is not described herein.

In this way, the first priority information and the second priority information are quantized, so that information fusion of the first priority information and the second priority information can be still realized when the information expression contents of the first priority information and the second priority information are different (for example, the first priority information is a sequencing order, and the second priority information is a priority degree).

In this embodiment, by using the first priority information that can characterize the service push priorities of the service providing objects with respect to the target service objects and the second priority information that can characterize the service push priorities of the service providing objects with respect to all the service objects as the basis for fusing the target priority information, the fused target priority information can characterize the service push priorities of the service providing objects with respect to all the service objects and the target service objects, so that the service push priority generation accuracy of the service providing objects is improved.

In an exemplary embodiment, as shown in fig. 4, first priority information of X service providing objects is generated according to a degree of matching between service information of the X service providing objects and object information, including steps 402 to 404. Wherein:

step 402, for each service providing object in the X service providing objects, determining a matching degree between each service information of the service providing object and the object information.

As an embodiment, step 402 includes at least one of: if the object information comprises the object position information and the service information comprises the service position information, detecting a position distance between the target service object and the service providing object according to the object position information and the service position information, and determining the position distance as a matching degree between the object position information and the service position information; if the object information comprises the object feature information and the service information comprises the service item information, generating matching degree between the object feature information and the service item information according to the service requirement feature extracted from the object feature information and the service level feature extracted from the service item information; if the object information includes object feature information and the service information includes service evaluation information, the object type determined according to the object feature information is used for screening target evaluation information in the service evaluation information, and the matching degree between the object feature information and the service evaluation information is generated according to the target evaluation information.

The object position information is position information of a worker needing to perform door-to-door service, and the service position information is a departure position of the worker providing the preset door-to-door service; the closer the position distance between the target service object and the service providing object is, the higher the matching degree between the object position information and the service position information is; the higher the evaluation represented by the target evaluation information is, the higher the matching degree between the object characteristic information and the service evaluation information is; the type of the object can be classified by age, disease characteristics, and position.

Further, before determining the matching degree between the service requirement feature and the service level feature as the matching degree between the object feature information and the service item information, the method further includes: generating service requirement characteristics of the target service object according to the object characteristic information; and generating the service level characteristics of the service providing object according to the service item information.

It can be understood that when the target service object has respiratory diseases such as pneumonia and nasopharyngeal infection, and the preset upper door service required by the target service object is the upper door cleaning service, the cleaning degree of the upper door cleaning service should be higher than that of the common object, if no additional requirement is made on the cleaning degree of the upper door cleaning service, the situation that the target service providing object pushed by the target service object under the condition cannot meet the target service object may occur, which results in poor service pushing accuracy.

Further, in order to overcome the technical defect that the service pushing accuracy is poor because the above-mentioned condition that the target service providing object pushed for the target service object in this case cannot meet the target service object is not required additionally for the cleanliness of the clean-keeping service of going up, generating the service requirement feature of the target service object according to the object feature information may include: and according to the object characteristic information, evaluating the cleanliness of the target service object aiming at the service requirement to obtain the cleanliness of the target service object, and determining the cleanliness of the target service object as the service requirement characteristic of the target service object.

Further, according to the object feature information, the cleaning degree of the target service object with respect to the service requirement is evaluated, so as to obtain the cleaning requirement degree of the target service object, which includes: the subject characteristic information includes respiratory disease infection information or uninfected respiratory disease information; respiratory disease infection information includes an infection respiratory disease label or respiratory disease severity; if the object characteristic information comprises uninfected respiratory disease information, determining the preset cleaning requirement degree as the cleaning requirement degree of the target service object; if the object characteristic information comprises respiratory tract disease infection information, determining the cleaning requirement degree of the target service object according to the respiratory tract disease infection information, wherein the preset cleaning requirement degree is lower than the cleaning requirement degree determined under the condition that the object characteristic information comprises the respiratory tract disease infection information.

Thus, the target service object with the uninfected respiratory disease is provided with a lower cleaning requirement degree, so that more choices of the target service object with the uninfected respiratory disease, which can be selected as the target service providing object, can be ensured; for the target service object infected with the respiratory tract disease, a higher cleaning requirement degree is set, so that the target service providing object matched with the corresponding cleaning degree can be pushed for the target service object infected with the respiratory tract disease, and the service pushing accuracy is improved.

As an embodiment, generating a service level feature of a service providing object according to service item information includes: and according to the service item information, evaluating the cleanliness of the service providing object expected to provide the service to obtain the service cleanliness of the service providing object, and determining the service cleanliness of the service providing object as the service level characteristic of the service providing object.

It can be understood that, when the self-care capability of the target service object is poor and the preset on-gate service required by the target service object is the on-gate care service, more item contents need to be processed for the on-gate care service than the common object, if no additional requirement is made on the item contents of the on-gate care service, a situation may occur that the target service providing object pushed for the target service object in this case cannot meet the target service object, resulting in poor service push accuracy.

In order to overcome the technical defect that the service pushing accuracy is poor because the target service providing object pushed for the target service object under the condition can not meet the target service object due to no additional requirement on the project content of the gate-on care service, the method for generating the service requirement characteristics of the target service object according to the object characteristic information comprises the following steps: the object feature information comprises at least one of age and health degree, and the project processing capability of the target service object is evaluated according to the object feature information to obtain project self-care features; and generating the service requirement characteristics of the target service object according to the project self-care characteristics.

Further, if the object feature information includes age, the greater the age of the target service object, the lower the project self-care ability of the project self-care feature characterization of the target service object is estimated; if the object feature information comprises the health degree, the greater the health degree of the target service object is, the higher the project self-care ability of the project self-care feature characterization of the target service object is estimated.

Further, generating service requirement characteristics of the target service object according to the project self-care characteristics, including: and according to the project self-care features, evaluating the project complexity of the target service object, which is expected to need to provide the service, to obtain the service project demand complexity, and determining the service project demand complexity as the service demand feature of the target service object, wherein the higher the project self-care capability of the project self-care feature representation of the target service object is, the lower the service project demand complexity of the service object is.

Thus, for the target service object with higher project self-care ability, the lower complexity of the service project requirement is set, so that more choices of the target service object with higher project self-care ability, which can be selected as the target service providing object, can be ensured; for the target service object with lower project self-care capability, the higher service project demand complexity is set, so that the object provided for the target service object with lower project self-care capability and matched with the corresponding project complexity can be pushed, and therefore, the service pushing accuracy is improved.

As an embodiment, generating a service level feature of a service providing object according to service item information includes: and continuously evaluating the complexity of the predicted service item provided by the service providing object according to the service item information to obtain the service item providing complexity, and determining the service item providing complexity as the service level characteristic of the service providing object.

And step 404, performing weighted aggregation on the multiple matching degrees to obtain first priority information of the service providing object.

Illustratively, step 404 includes: weighting the matching degrees according to the weights corresponding to the matching degrees respectively to obtain weighted matching degrees; and aggregating the weighted matching degrees to obtain the first priority information of the service providing object.

In this embodiment, the matching degrees between the plurality of service information and the object information are respectively used as the generation basis of the first priority information through weighted aggregation, so that the generated first priority information can more accurately represent the service push priority of the service providing object for the target service object.

In one exemplary embodiment, as shown in fig. 5, the service information includes service performance information, service rating information, and service arrangement information; and according to the service information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain second priority information of the X service providing objects, wherein the second priority information comprises steps 502 to 506. Wherein:

Step 502, according to the service performance information of the X service providing objects, the service efficiency and the service benefit of the X service providing objects are respectively evaluated, so as to obtain the service performance characteristics of the X service providing objects.

Illustratively, step 502 includes: the service performance information comprises service benefit information and service efficiency information, and the service benefit of the service providing objects is evaluated according to the service benefit information of the service providing objects aiming at each service providing object in the X service providing objects to obtain the service benefit characteristics of the service providing objects; according to the service efficiency information of the service providing object, evaluating the service efficiency of the service providing object to obtain the service efficiency characteristics of the service providing object; and splicing the service benefit characteristics and the service efficiency characteristics of the service providing object to obtain the service performance characteristics of the service providing object.

And step 504, according to the service arrangement information of the X service providing objects, evaluating the service saturation of the X service providing objects respectively to obtain the service saturation characteristics of the X service providing objects.

As an embodiment, step 504 includes: the service arrangement information includes service arrangement workload information, dispatched service personnel information and plan dispatch service personnel information; for each service providing object in the X service providing objects, evaluating the workload saturation of the service providing object according to the arrangement workload information of the service providing object to obtain a workload saturation characteristic; according to the dispatched service personnel information and the planned dispatching service personnel information of the service providing object, evaluating the service personnel saturation of the service providing object to obtain the service personnel saturation characteristic; and generating the service saturation characteristic of the service providing object according to the workload saturation characteristic and the service personnel saturation characteristic.

Further, the larger the workload characterized by the scheduling workload information, the higher the workload saturation characterized by the workload saturation characteristics of the service providing object; the higher the workload saturation characterized by the workload saturation characteristics of the service providing object, the higher the service saturation characterized by the service saturation characteristics of the generated service providing object; the larger the number of the dispatched service personnel represented by the dispatched service personnel information is, the higher the service personnel saturation represented by the evaluated service personnel saturation characteristic is; the larger the number of the plan dispatch service personnel represented by the plan dispatch service personnel information is, the higher the service personnel saturation represented by the evaluated service personnel saturation characteristics is; the higher the service person saturation characterized by the service person saturation feature of the service providing object, the higher the service saturation characterized by the service saturation feature of the generated service providing object.

And step 506, according to the service performance characteristics, the service saturation characteristics and the service evaluation information of the X service providing objects, the X service providing objects are prioritized to obtain second priority information of the X service providing objects.

Illustratively, step 506 includes: and according to the service performance characteristics, the service saturation characteristics, the service evaluation information and the weights corresponding to the X service providing objects, the X service providing objects are subjected to priority ranking, and the second priority information of the X service providing objects is obtained.

As an embodiment, according to service performance characteristics, service saturation characteristics, service evaluation information, and weights corresponding to the three items of the X service providing objects, prioritizing the X service providing objects to obtain second priority information of the X service providing objects, including: according to service performance characteristics of the X service providing objects, priority ranking is carried out on the X service providing objects to obtain a first ranking result; according to the service saturation characteristics of the X service providing objects, carrying out priority ranking on the X service providing objects to obtain a second ranking result; according to the service evaluation information of the X service providing objects, carrying out priority ranking on the X service providing objects to obtain a third ranking result; weighting a first ordering position of the service providing object in a first ordering result according to the weight corresponding to the service performance characteristics aiming at each service providing object in the X service providing objects to obtain a first weighting position; weighting the second sorting positions of the service providing objects in the second sorting result according to the weights corresponding to the service saturation characteristics to obtain second weighted positions; weighting a third ordering position of the service providing object in the third ordering result according to the weight corresponding to the service evaluation information to obtain a third weighting position; aggregating the first weighted position, the second weighted position and the third weighted position of the service providing object to obtain an aggregated weighted position; and according to the aggregation weighted positions of the X service providing objects, sequencing the priorities of the X service providing objects to obtain second priority information of the X service providing objects.

In this embodiment, by using the service performance feature capable of characterizing the service efficiency and the service benefit of the service providing object, the service saturation feature capable of characterizing the service saturation of the service providing object, and the service evaluation information as the generation basis of the second priority information, the second priority information can accurately characterize the service push priorities of all the service providing objects in terms of service efficiency, service benefit, service saturation, and service evaluation.

As a detailed embodiment, referring to fig. 6, object information of a target service object and service information of X service providing objects are acquired, and a matching degree between each service information of the service providing objects and the object information is determined for each service providing object of the X service providing objects; and carrying out weighted aggregation on the plurality of matching degrees to obtain the first priority information of the service providing object.

Further, according to the service information of the X service providing objects, the X service providing objects are subjected to priority ranking to obtain second priority information of the X service providing objects; respectively fusing the first priority information and the second priority information of the X service providing objects to obtain target priority information of the X service providing objects; and selecting a target service providing object corresponding to the target service object from the X service providing objects according to the target priority information of the X service providing objects.

In this way, the object information capable of representing the service requirement of the target service object and the service information capable of representing the service level of the service providing object are used as the priority ranking basis of the plurality of service providing objects, so that the generated target priority information of the plurality of service providing objects is more accurate and is more matched with the service scene formed by the service providing object and the target service object, further, the target service providing object selected by the target priority information is more accurate, the service object pushing accuracy is improved, the first priority information capable of representing the service pushing priority of the service providing object for the target service object and the second priority information capable of representing the service pushing priority of the service providing object for all the service objects are used as the basis of merging the target priority information, and the target priority information obtained by merging can represent the service pushing priority of the service providing object for all the service objects and the target service object, so that the service pushing priority generating accuracy of the service providing object is improved.

Further, matching degrees between the plurality of service information and the object information are respectively used as generation basis of the first priority information through weighted aggregation, so that the generated first priority information can more accurately represent service pushing priority of the service providing object aiming at the target service object; by using the service performance characteristics which can represent the service efficiency and service benefit of the service providing object, the service saturation characteristics which can represent the service saturation of the service providing object and the service evaluation information as the generation basis of the second priority information, the second priority information can accurately represent the service push priority of the service providing object for all the service objects in terms of service efficiency, service benefit, service saturation and service evaluation.

It should be understood that, although the steps in the flowcharts related to the above embodiments are sequentially shown as indicated by arrows, these steps are not necessarily sequentially performed in the order indicated by the arrows. The steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders. Moreover, at least some of the steps in the flowcharts described in the above embodiments may include a plurality of steps or a plurality of stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of the steps or stages is not necessarily performed sequentially, but may be performed alternately or alternately with at least some of the other steps or stages.

Based on the same inventive concept, the embodiment of the application also provides a service pushing device for realizing the service pushing method. The implementation of the solution provided by the device is similar to the implementation described in the above method, so the specific limitation in the embodiments of the service pushing device or devices provided below may refer to the limitation of the service pushing method hereinabove, and will not be repeated herein.

In an exemplary embodiment, as shown in fig. 7, there is provided a service pushing apparatus 700, including: an acquisition module 702, a sorting module 704, and a selection module 706, wherein:

An obtaining module 702, configured to obtain object information of a target service object and service information of X service providing objects, where X is a positive integer, the object information is used to characterize a service requirement of the target service object, and the service information is used to characterize a service level of the service providing object;

The sorting module 704 is configured to sort priorities of the X service providing objects according to the object information and service information of the X service providing objects, so as to obtain target priority information of the X service providing objects;

and the selecting module 706 is configured to select, according to the target priority information of the X service providing objects, a target service providing object corresponding to the target service object from the X service providing objects.

In one embodiment, the sorting module 704 is further configured to generate first priority information of the X service providing objects according to a matching degree between service information and object information of the X service providing objects, where the first priority information is used to characterize a service push priority of the service providing objects for the target service object; according to the service information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain second priority information of the X service providing objects, wherein the second priority information is used for representing service pushing priorities of the service providing objects for all the service objects; and respectively fusing the first priority information and the second priority information of the X service providing objects to obtain the target priority information of the X service providing objects.

In one embodiment, the ranking module 704 is further configured to determine, for each service providing object of the X service providing objects, a degree of matching between each service information of the service providing object and the object information; and carrying out weighted aggregation on the plurality of matching degrees to obtain the first priority information of the service providing object.

In one embodiment, the sorting module 704 is further configured to detect a location distance between the target service object and the service providing object according to the object location information and the service location information, and determine the location distance as a matching degree between the object location information and the service location information if the object information includes the object location information and the service location information includes the service location information; if the object information comprises the object feature information and the service information comprises the service item information, generating matching degree between the object feature information and the service item information according to the service requirement feature extracted from the object feature information and the service level feature extracted from the service item information; if the object information includes object feature information and the service information includes service evaluation information, the object type determined according to the object feature information is used for screening target evaluation information in the service evaluation information, and the matching degree between the object feature information and the service evaluation information is generated according to the target evaluation information.

In one embodiment, the service information includes service performance information, service rating information, and service arrangement information; the sorting module 704 is further configured to evaluate service efficiency and service benefit of the X service providing objects according to service performance information of the X service providing objects, to obtain service performance characteristics of the X service providing objects; according to the service arrangement information of the X service providing objects, the service saturation of the X service providing objects is respectively evaluated to obtain the service saturation characteristics of the X service providing objects; and according to the service performance characteristics, the service saturation characteristics and the service evaluation information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain second priority information of the X service providing objects.

In one embodiment, the service arrangement information includes service arrangement workload information, dispatched attendant information, and planned dispatch attendant information; the sorting module 704 is further configured to evaluate, for each service providing object of the X service providing objects, a workload saturation of the service providing object according to the scheduling workload information of the service providing object, to obtain a workload saturation feature; according to the dispatched service personnel information and the planned dispatching service personnel information of the service providing object, evaluating the service personnel saturation of the service providing object to obtain the service personnel saturation characteristic; and generating the service saturation characteristic of the service providing object according to the workload saturation characteristic and the service personnel saturation characteristic.

The various modules in the service push device described above may be implemented in whole or in part by software, hardware, and combinations thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.

In one exemplary embodiment, a computer device is provided, which may be a server, and the internal structure thereof may be as shown in fig. 8. The computer device includes a processor, a memory, an Input/Output interface (I/O) and a communication interface. The processor, the memory and the input/output interface are connected through a system bus, and the communication interface is connected to the system bus through the input/output interface. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer device is used to store object information and service information. The input/output interface of the computer device is used to exchange information between the processor and the external device. The communication interface of the computer device is used for communicating with an external terminal through a network connection. The computer program, when executed by a processor, implements a service push method.

It will be appreciated by those skilled in the art that the structure shown in FIG. 8 is merely a block diagram of some of the structures associated with the present inventive arrangements and is not limiting of the computer device to which the present inventive arrangements may be applied, and that a particular computer device may include more or fewer components than shown, or may combine some of the components, or have a different arrangement of components.

In one exemplary embodiment, a computer device is provided comprising a memory and a processor, the memory having stored therein a computer program, the processor when executing the computer program performing the steps of:

according to the object information and the service information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain the target priority information of the X service providing objects;

In one embodiment, the processor when executing the computer program further performs the steps of: generating first priority information of the X service providing objects according to the matching degree between the service information of the X service providing objects and the object information, wherein the first priority information is used for representing service pushing priority of the service providing objects aiming at the target service objects; according to the service information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain second priority information of the X service providing objects, wherein the second priority information is used for representing service pushing priorities of the service providing objects for all the service objects; and respectively fusing the first priority information and the second priority information of the X service providing objects to obtain the target priority information of the X service providing objects.

In one embodiment, the processor when executing the computer program further performs the steps of: for each service providing object in the X service providing objects, determining the matching degree between each service information of the service providing object and the object information; and carrying out weighted aggregation on the plurality of matching degrees to obtain the first priority information of the service providing object.

In one embodiment, the processor when executing the computer program further performs the steps of: if the object information comprises the object position information and the service information comprises the service position information, detecting a position distance between the target service object and the service providing object according to the object position information and the service position information, and determining the position distance as a matching degree between the object position information and the service position information; if the object information comprises the object feature information and the service information comprises the service item information, generating matching degree between the object feature information and the service item information according to the service requirement feature extracted from the object feature information and the service level feature extracted from the service item information; if the object information includes object feature information and the service information includes service evaluation information, the object type determined according to the object feature information is used for screening target evaluation information in the service evaluation information, and the matching degree between the object feature information and the service evaluation information is generated according to the target evaluation information.

In one embodiment, the processor when executing the computer program further performs the steps of: according to the service performance information of the X service providing objects, the service efficiency and the service benefit of the X service providing objects are respectively evaluated to obtain the service performance characteristics of the X service providing objects; according to the service arrangement information of the X service providing objects, the service saturation of the X service providing objects is respectively evaluated to obtain the service saturation characteristics of the X service providing objects; and according to the service performance characteristics, the service saturation characteristics and the service evaluation information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain second priority information of the X service providing objects.

In one embodiment, the processor when executing the computer program further performs the steps of: for each service providing object in the X service providing objects, evaluating the workload saturation of the service providing object according to the arrangement workload information of the service providing object to obtain a workload saturation characteristic; according to the dispatched service personnel information and the planned dispatching service personnel information of the service providing object, evaluating the service personnel saturation of the service providing object to obtain the service personnel saturation characteristic; and generating the service saturation characteristic of the service providing object according to the workload saturation characteristic and the service personnel saturation characteristic.

In one embodiment, a computer readable storage medium is provided having a computer program stored thereon, which when executed by a processor, performs the steps of:

In one embodiment, the computer program when executed by the processor further performs the steps of: generating first priority information of the X service providing objects according to the matching degree between the service information of the X service providing objects and the object information, wherein the first priority information is used for representing service pushing priority of the service providing objects aiming at the target service objects; according to the service information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain second priority information of the X service providing objects, wherein the second priority information is used for representing service pushing priorities of the service providing objects for all the service objects; and respectively fusing the first priority information and the second priority information of the X service providing objects to obtain the target priority information of the X service providing objects.

In one embodiment, the computer program when executed by the processor further performs the steps of: for each service providing object in the X service providing objects, determining the matching degree between each service information of the service providing object and the object information; and carrying out weighted aggregation on the plurality of matching degrees to obtain the first priority information of the service providing object.

In one embodiment, the computer program when executed by the processor further performs the steps of: if the object information comprises the object position information and the service information comprises the service position information, detecting a position distance between the target service object and the service providing object according to the object position information and the service position information, and determining the position distance as a matching degree between the object position information and the service position information; if the object information comprises the object feature information and the service information comprises the service item information, generating matching degree between the object feature information and the service item information according to the service requirement feature extracted from the object feature information and the service level feature extracted from the service item information; if the object information includes object feature information and the service information includes service evaluation information, the object type determined according to the object feature information is used for screening target evaluation information in the service evaluation information, and the matching degree between the object feature information and the service evaluation information is generated according to the target evaluation information.

In one embodiment, the computer program when executed by the processor further performs the steps of: according to the service performance information of the X service providing objects, the service efficiency and the service benefit of the X service providing objects are respectively evaluated to obtain the service performance characteristics of the X service providing objects; according to the service arrangement information of the X service providing objects, the service saturation of the X service providing objects is respectively evaluated to obtain the service saturation characteristics of the X service providing objects; and according to the service performance characteristics, the service saturation characteristics and the service evaluation information of the X service providing objects, sequencing the priorities of the X service providing objects to obtain second priority information of the X service providing objects.

In one embodiment, the computer program when executed by the processor further performs the steps of: for each service providing object in the X service providing objects, evaluating the workload saturation of the service providing object according to the arrangement workload information of the service providing object to obtain a workload saturation characteristic; according to the dispatched service personnel information and the planned dispatching service personnel information of the service providing object, evaluating the service personnel saturation of the service providing object to obtain the service personnel saturation characteristic; and generating the service saturation characteristic of the service providing object according to the workload saturation characteristic and the service personnel saturation characteristic.

In one embodiment, a computer program product is provided comprising a computer program which, when executed by a processor, performs the steps of:

Those skilled in the art will appreciate that implementing all or part of the above-described methods in accordance with the embodiments may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed may comprise the steps of the embodiments of the methods described above. Any reference to memory, database, or other medium used in embodiments provided herein may include at least one of non-volatile memory and volatile memory. The nonvolatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical Memory, high density embedded nonvolatile Memory, resistive random access Memory (RESISTIVE RANDOM ACCESS MEMORY, reRAM), magneto-resistive Memory (Magnetoresistive Random Access Memory, MRAM), ferroelectric Memory (Ferroelectric Random Access Memory, FRAM), phase change Memory (PHASE CHANGE Memory, PCM), graphene Memory, and the like. Volatile memory can include random access memory (Random Access Memory, RAM) or external cache memory, and the like. By way of illustration, and not limitation, RAM can be in various forms such as static random access memory (Static Random Access Memory, SRAM) or dynamic random access memory (Dynamic Random Access Memory, DRAM), etc. The databases referred to in the embodiments provided herein may include at least one of a relational database and a non-relational database. The non-relational database may include, but is not limited to, a blockchain-based distributed database, and the like. The processor referred to in the embodiments provided in the present application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic unit, a data processing logic unit based on quantum computation, an artificial intelligence (ARTIFICIAL INTELLIGENCE, AI) processor, or the like, but is not limited thereto.

The technical features of the above embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the present application.

The foregoing examples illustrate only a few embodiments of the application, which are described in detail and are not to be construed as limiting the scope of the application. It should be noted that it will be apparent to those skilled in the art that several variations and modifications can be made without departing from the spirit of the application, which are all within the scope of the application. Accordingly, the scope of the application should be assessed as that of the appended claims.

Claims

1. A service push method, the method comprising:

2. The method according to claim 1, wherein prioritizing the X service providing objects according to the object information and the service information of the X service providing objects to obtain target priority information of the X service providing objects, includes:

generating first priority information of the X service providing objects according to the matching degree between the service information of the X service providing objects and the object information, wherein the first priority information is used for representing service pushing priority of the service providing objects for the target service objects;

According to the service information of the X service providing objects, carrying out priority ordering on the X service providing objects to obtain second priority information of the X service providing objects, wherein the second priority information is used for representing service pushing priorities of the service providing objects for all the service objects;

And respectively fusing the first priority information and the second priority information of the X service providing objects to obtain the target priority information of the X service providing objects.

3. The method according to claim 2, wherein the generating first priority information of the X service providing objects according to the degree of matching between the service information of the X service providing objects and the object information includes:

For each service providing object in the X service providing objects, determining the matching degree between each service information of the service providing object and the object information;

And carrying out weighted aggregation on the matching degree between each piece of service information and the object information to obtain the first priority information of the service providing object.

4. A method according to claim 3, wherein said determining a degree of matching between each service information of said service providing object and said object information comprises at least one of:

If the object information comprises object position information and the service information comprises service position information, detecting a position distance between the target service object and the service providing object according to the object position information and the service position information, and determining the position distance as a matching degree between the object position information and the service position information;

If the object information comprises object feature information and the service information comprises service item information, generating matching degree between the object feature information and the service item information according to service requirement features extracted from the object feature information and service level features extracted from the service item information;

and if the object information comprises object characteristic information and the service information comprises service evaluation information, selecting target evaluation information from the service evaluation information according to the object type determined by the object characteristic information, and generating the matching degree between the object characteristic information and the service evaluation information according to the target evaluation information.

5. The method of claim 2, wherein the service information includes service performance information, service rating information, and service scheduling information; the step of sorting the priorities of the X service providing objects according to the service information of the X service providing objects to obtain second priority information of the X service providing objects includes:

according to the service performance information of the X service providing objects, the service efficiency and the service benefit of the X service providing objects are respectively evaluated to obtain the service performance characteristics of the X service providing objects;

according to the service arrangement information of the X service providing objects, the service saturation of the X service providing objects is respectively evaluated to obtain the service saturation characteristics of the X service providing objects;

and according to the service performance characteristics, the service saturation characteristics and the service evaluation information of the X service providing objects, the X service providing objects are subjected to priority ranking, and second priority information of the X service providing objects is obtained.

6. The method of claim 5, wherein the service schedule information includes service schedule workload information, dispatched attendant information, and planned dispatch attendant information; the step of respectively evaluating the service saturation of the X service providing objects according to the service arrangement information of the X service providing objects to obtain the service saturation characteristics of the X service providing objects includes:

For each service providing object in the X service providing objects, according to the arrangement workload information of the service providing objects, evaluating the workload saturation of the service providing objects to obtain workload saturation characteristics;

According to the dispatched service personnel information and the planned dispatching service personnel information of the service providing object, evaluating the service personnel saturation of the service providing object to obtain the service personnel saturation characteristic;

And generating the service saturation characteristic of the service providing object according to the workload saturation characteristic and the service personnel saturation characteristic.

7. A service pushing device, the device comprising:

8. The apparatus of claim 7, wherein the ranking module is further configured to generate first priority information for the X service providing objects according to a degree of matching between service information of the X service providing objects and the object information, wherein the first priority information is used to characterize service push priorities of the service providing objects for the target service objects; according to the service information of the X service providing objects, carrying out priority ordering on the X service providing objects to obtain second priority information of the X service providing objects, wherein the second priority information is used for representing service pushing priorities of the service providing objects for all the service objects; and respectively fusing the first priority information and the second priority information of the X service providing objects to obtain the target priority information of the X service providing objects.

9. The apparatus of claim 8, wherein the ranking module is further configured to determine, for each of the X service providing objects, a degree of matching between each service information of the service providing object and the object information; and carrying out weighted aggregation on the matching degree between each piece of service information and the object information to obtain the first priority information of the service providing object.

10. The apparatus of claim 9, wherein the ranking module is further configured to detect a location distance between the target service object and the service providing object based on the object location information and the service location information and determine the location distance as a degree of matching between the object location information and the service location information if the object information includes object location information and the service information includes service location information; if the object information comprises object feature information and the service information comprises service item information, generating matching degree between the object feature information and the service item information according to service requirement features extracted from the object feature information and service level features extracted from the service item information; and if the object information comprises object characteristic information and the service information comprises service evaluation information, selecting target evaluation information from the service evaluation information according to the object type determined by the object characteristic information, and generating the matching degree between the object characteristic information and the service evaluation information according to the target evaluation information.

11. The apparatus of claim 8, wherein the service information comprises service performance information, service rating information, and service scheduling information; the sorting module is further used for respectively evaluating the service efficiency and the service benefit of the X service providing objects according to the service performance information of the X service providing objects to obtain the service performance characteristics of the X service providing objects; according to the service arrangement information of the X service providing objects, the service saturation of the X service providing objects is respectively evaluated to obtain the service saturation characteristics of the X service providing objects; and according to the service performance characteristics, the service saturation characteristics and the service evaluation information of the X service providing objects, the X service providing objects are subjected to priority ranking, and second priority information of the X service providing objects is obtained.

12. The apparatus of claim 11, wherein the service schedule information includes service schedule workload information, dispatched attendant information, and planned dispatch attendant information; the sequencing module is further used for evaluating the workload saturation of the service providing objects according to the arrangement workload information of the service providing objects aiming at each service providing object in the X service providing objects to obtain workload saturation characteristics; according to the dispatched service personnel information and the planned dispatching service personnel information of the service providing object, evaluating the service personnel saturation of the service providing object to obtain the service personnel saturation characteristic; and generating the service saturation characteristic of the service providing object according to the workload saturation characteristic and the service personnel saturation characteristic.

13. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any of claims 1 to 6 when the computer program is executed.

14. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 6.

15. A computer program product comprising a computer program, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 6.