CN118118598A

CN118118598A - Service information display method and device for outbound clients

Info

Publication number: CN118118598A
Application number: CN202410130116.0A
Authority: CN
Inventors: 薛炯; 刘永琛
Original assignee: Chinabank Payments Beijing Technology Co Ltd
Current assignee: Chinabank Payments Beijing Technology Co Ltd
Priority date: 2024-01-30
Filing date: 2024-01-30
Publication date: 2024-05-31

Abstract

The invention discloses a business information display method and device of an outbound customer, and relates to the technical field of computers. One embodiment of the method comprises the following steps: responding to an outbound request of a seat service, acquiring a task detail field of an outbound client, an information acquisition path template of a service party and encryption information; generating an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information, wherein the information acquisition dynamic path is used for enabling the seat service to send a service information acquisition request to the service party according to the information acquisition dynamic path; and responding to the service information page returned by the service party, and displaying the service information according to the service information page. According to the embodiment, the customized development of the display page is not required by an outbound platform according to the requirements of different service parties, so that the cost of the customized development of the page is saved; the service using experience of the seat service is improved, the seat service operation is simplified, and the data security and login-free are realized.

Description

Service information display method and device for outbound clients

Technical Field

The present invention relates to the field of computer technologies, and in particular, to a method and an apparatus for displaying service information of an outbound client.

Background

In the manual outbound platform, besides providing out-of-box services for customer service, a service data integration mode is also needed to provide for service parties, so that the service information (such as personal information, order information and the like) of a calling customer can be obtained in real time at the workbench of the manual outbound platform while the outbound service is operated by the seat service, and the seat service is assisted to carry out marketing or after-sale services. At present, when service information of an outbound customer is acquired and displayed, a standardized display page is generally generated after data is acquired from a service system through a standardized open interface so as to display the service information of the customer, or a query link of the service system is configured so as to jump to a corresponding service information display page after a seat service is clicked.

In the process of implementing the present invention, the inventor finds that at least the following problems exist in the prior art:

Because of individuation and difference of the service system, after the service information of the customer is acquired through the interface, the page display needs to be customized and developed, and the cost is high; the service information of the client is acquired through the query link of the service system, the operation path is long, the experience is poor, and the safety is low.

Disclosure of Invention

In view of the above, the embodiment of the invention provides a service information display method and device for outbound clients, because a service party directly returns a service information page, the outbound platform does not need to perform customized development of the display page according to the requirements of different service parties, development-free and configuration access is realized, the cost of customized development of the page is saved, the service information display can be conveniently and rapidly performed, and the outbound efficiency of seat service is improved; meanwhile, a corresponding information acquisition dynamic path is generated according to each outbound task to acquire the service information of the outbound client, so that the zero operation path is realized, the service information of the outbound client can be acquired, the use experience of the seat service is improved, and the seat service operation is simplified; and the data security and login-free are realized by acquiring the encrypted access token in the dynamic path through the information.

To achieve the above object, according to an aspect of the embodiments of the present invention, there is provided a service information presentation method of an outbound client, the method being performed on an outbound platform, the method including:

responding to an outbound request of a seat service, acquiring a task detail field of an outbound client, an information acquisition path template of a service party and encryption information;

generating an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information, wherein the information acquisition dynamic path is used for enabling the seat service to send a service information acquisition request to the service party according to the information acquisition dynamic path;

And responding to the service information page returned by the service party, and displaying the service information according to the service information page.

Optionally, generating an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information, including: acquiring at least one ordered dynamic parameter from the information acquisition path template of the service party; acquiring a parameter value corresponding to each dynamic parameter from a task detail field of the outbound client; splicing the parameter values corresponding to each dynamic parameter according to the sequence of the dynamic parameters to obtain a parameter value string, and encrypting the parameter value string by using the encryption information to generate an access token; and generating an information acquisition dynamic path according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party.

Optionally, according to the sequence of the dynamic parameters, the parameter values corresponding to each dynamic parameter are spliced to obtain a parameter value string, which includes: and splicing the parameter value corresponding to each dynamic parameter and the time stamp according to the sequence of the dynamic parameters to obtain a parameter value string.

Optionally, performing service information display according to the service information page includes: and embedding the business information page into a workbench page of the seat service to display the business information.

According to another aspect of the embodiment of the present invention, there is provided a service information presentation method of an outbound client, the method being performed at a service party, the method including:

receiving a service information acquisition request sent by an outbound platform through an information acquisition dynamic path, wherein the information acquisition dynamic path is generated according to a task detail field of an outbound client, an information acquisition path template of a service party and encryption information;

acquiring a service information page according to the service information acquisition request;

and returning the service information page to the outbound platform so that the outbound platform performs service information display according to the service information page.

Optionally, the information acquisition dynamic path is generated by: acquiring at least one ordered dynamic parameter from the information acquisition path template of the service party; acquiring a parameter value corresponding to each dynamic parameter from a task detail field of the outbound client; splicing the parameter values corresponding to each dynamic parameter according to the sequence of the dynamic parameters to obtain a parameter value string, and encrypting the parameter value string by using the encryption information to generate an access token; and generating an information acquisition dynamic path according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party.

Optionally, acquiring the service information page according to the service information acquisition request includes: according to the service information acquisition request, acquiring an access token and a parameter value corresponding to each dynamic parameter from the information acquisition dynamic path; decrypting the acquired access token to obtain parameters and parameter values to be verified, and carrying out parameter verification according to the parameters and the parameter values to be verified and the parameter values corresponding to each acquired dynamic parameter; and under the condition that the parameter verification is passed, acquiring a service information page according to the parameter value corresponding to the dynamic parameter.

Optionally, acquiring the service information page according to the service information acquisition request includes: according to the service information acquisition request, acquiring an access token and a parameter value corresponding to each dynamic parameter from the information acquisition dynamic path; decrypting the acquired access token to obtain a parameter value string to be verified, and carrying out parameter verification according to the parameter value corresponding to each dynamic parameter in the parameter value string to be verified and the acquired parameter value corresponding to each dynamic parameter; after the parameter verification is passed, performing timeliness verification according to the time stamp in the parameter value string to be verified; and under the condition that the timeliness verification is passed, acquiring a service information page according to the parameter value corresponding to the dynamic parameter and returning.

According to still another aspect of the embodiment of the present invention, there is provided a service information display device for outbound clients, where the device is located on an outbound platform, and the device includes:

The task information acquisition module is used for responding to the outbound request of the seat service and acquiring task detail fields of outbound clients, information acquisition path templates of service parties and encryption information;

The dynamic path generation module is used for generating an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information, and the information acquisition dynamic path is used for enabling the seat service to send a service information acquisition request to the service party according to the information acquisition dynamic path;

And the service information display module is used for responding to the service information page returned by the service party and displaying the service information according to the service information page.

According to still another aspect of the embodiment of the present invention, there is provided a service information display device for outbound clients, where the device is located at a service party, the device includes:

The request receiving module is used for receiving a service information acquisition request sent by the outbound platform through an information acquisition dynamic path, wherein the information acquisition dynamic path is generated according to a task detail field of an outbound client, an information acquisition path template of a service party and encryption information;

The page acquisition module is used for acquiring a service information page according to the service information acquisition request;

and the page returning module is used for returning the service information page to the outbound platform so that the outbound platform can display service information according to the service information page.

According to still another aspect of an embodiment of the present invention, there is provided an electronic apparatus including: one or more processors; and the storage device is used for storing one or more programs, and when the one or more programs are executed by the one or more processors, the one or more processors realize the service information display method of the outbound client provided by the embodiment of the invention.

According to still another aspect of the embodiment of the present invention, there is provided a computer readable medium having stored thereon a computer program, which when executed by a processor, implements the service information presentation method for outbound clients provided by the embodiment of the present invention.

One embodiment of the above invention has the following advantages or benefits: acquiring a task detail field of an outbound client, an information acquisition path template of a service party and encryption information by responding to an outbound request of a received seat service; generating an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information, wherein the information acquisition dynamic path is used for enabling the seat service to send a service information acquisition request to the service party according to the information acquisition dynamic path; according to the technical scheme of carrying out service information display according to the service information page after receiving the service information page returned by the service party, the service party directly returns the service information page, so that the customized development of the display page is not required to be carried out according to the requirements of different service parties by an outbound platform, development-free and configuration access is realized, the cost of customized development of the page is saved, the service information display can be conveniently and rapidly carried out, and the outbound efficiency of seat service is improved; meanwhile, a corresponding information acquisition dynamic path is generated according to each outbound task to acquire the service information of the outbound client, so that the zero operation path is realized, the service information of the outbound client can be acquired, the use experience of the seat service is improved, and the seat service operation is simplified; and the data security and login-free are realized by acquiring the encrypted access token in the dynamic path through the information.

Further effects of the above-described non-conventional alternatives are described below in connection with the embodiments.

Drawings

The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:

fig. 1 is a schematic diagram of main steps of a service information presentation method of an outbound client according to an embodiment of the present invention;

fig. 2 is a schematic diagram showing main steps of a service information presentation method of an outbound client according to another embodiment of the present invention;

FIG. 3 is a schematic diagram of the system architecture principle of one embodiment of the present invention;

FIG. 4 is a schematic diagram of a business information presentation flow of an outbound customer according to one embodiment of the invention;

fig. 5 is a schematic diagram of main modules of a service information presentation apparatus of an outbound client according to an embodiment of the present invention;

fig. 6 is a schematic diagram of main modules of a service information presentation apparatus of an outbound client according to another embodiment of the present invention;

FIG. 7 is an exemplary system architecture diagram in which embodiments of the present invention may be applied;

fig. 8 is a schematic diagram of a computer system suitable for use in implementing an embodiment of the invention.

Detailed Description

Exemplary embodiments of the present invention will now be described with reference to the accompanying drawings, in which various details of the embodiments of the present invention are included to facilitate understanding, and are to be considered merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

In the technical scheme disclosed by the invention, the aspects of acquisition, collection, updating, analysis, processing, use, transmission, storage and the like of the related user personal information all conform to the rules of related laws and regulations, are used for legal purposes, and do not violate the popular public order. Necessary measures are taken for the personal information of the user, illegal access to the personal information data of the user is prevented, and the personal information security, network security and national security of the user are maintained.

In order to solve the technical problems in the prior art, the invention provides a business information display method for outbound clients, which can meet the personalized requirements of clients, realize development-free and configuration access, solve the problems of logging in embedded pages, personalized parameters and data security, and realize zero-path integration on a workbench. The service party is communicated to provide a service information page of the outbound client, the manual outbound platform dynamically generates an acquisition link of the service information page according to each outbound task and embeds the service information page into a workbench page of the seat service, personalized requirements and zero operation path information presentation are realized gracefully, the use experience of the seat service is improved, login authentication is not needed, and the seat service operation is simplified; and through a signature mechanism with aging, the data security and login-free are realized.

Fig. 1 is a schematic diagram of main steps of a service information presentation method of an outbound client according to an embodiment of the present invention. As shown in fig. 1, the method for displaying service information of an outbound client according to the embodiment of the present invention is executed on an outbound platform, and the method mainly includes steps S101 to S103 as follows.

Step S101: and responding to the outbound request of the seat service, acquiring a task detail field of an outbound client, an information acquisition path template of a service party and encryption information. According to one embodiment of the invention, the acquisition and presentation specifications of the service information page returned by the service party can be predefined, and the task detail field of the outbound client can be defined. The business party is a party for providing business service for the outbound clients, such as an e-commerce platform, a financial service platform and the like, and providing customer service outbound service for the outbound clients through the manual outbound platform.

Specifically, a manual outbound platform (hereinafter also referred to simply as "outbound platform" or "platform") issues a key (such as abcd 1234) for each service party, configures a corresponding encryption scheme (such as AES-CBC), and defines an information acquisition path template for each service party, and the outbound platform dynamically generates an information acquisition dynamic path for each outbound record according to the rule. The information acquisition path template is, for example: "https:// demo. Aa. Com/PIN = { PIN } & ORDER = { ORDER } & SIGNATURE = { SIGN ATURE }, wherein each parameter of the brackets { } tag is a dynamic parameter to be set, and the sign field is an access token parameter, which is necessary; the parameter field of the non-SIGNATURE is a dynamic parameter required by service inquiry and is agreed with a service party according to the need; these fields must be included in the task detail field of the outbound client.

Taking the outbound task corresponding to 'https:// remove. AA. Com/PIN = { PIN } & ORDER = { ORDER } & SIGNATURE = { sign }', the field requirement of the outbound platform for the guest outbound task addition is shown in the following table 1, the field requirement must be matched with the information acquisition path template, and sensitive information is shielded.

TABLE 1

When the agent service initiates an outbound call to a task, the outbound call platform receives an outbound call request of the agent service, and at the moment, a task detail field of an outbound call client and an information acquisition path template of a service party are acquired from the outbound call request, and encryption information corresponding to the service party is acquired from a database. The encryption information includes, for example, an encryption scheme and a key. The task detail field includes, for example: name: zhang III, telephone number: 13333333333, ORDER: ID123456, PIN: zhangsan "; the information acquisition path template of the service party is, for example: "https:// demo. Aa. Com/pin= { PIN } & ORDER = { ORDER } & signature = { SIGN ATURE }"; the encryption information includes, for example: key: abcd1234, encryption and decryption algorithm: AES-CBC).

Step S102: generating an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information, wherein the information acquisition dynamic path is used for enabling the seat service to send a service information acquisition request to the service party according to the information acquisition dynamic path. After the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information are acquired, an information acquisition dynamic path is generated according to the task information.

According to one embodiment of the present invention, the generating an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information may specifically include: acquiring at least one ordered dynamic parameter from the information acquisition path template of the service party; acquiring a parameter value corresponding to each dynamic parameter from a task detail field of the outbound client; splicing the parameter values corresponding to each dynamic parameter according to the sequence of the dynamic parameters to obtain a parameter value string, and encrypting the parameter value string by using the encryption information to generate an access token; and generating an information acquisition dynamic path according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party.

Specifically, firstly, at least one ordered dynamic parameter can be obtained from an information obtaining path template of a service party in a regular matching manner, where the information obtaining path template is, for example: "https:// demo. Aa. Com/pin= { PIN } & ORDER = { ORDER } & signature = { SIGN ATURE }, then the dynamic parameters include: PIN and ORDER, and the access token parameter is sign. Then, the parameter value corresponding to each dynamic parameter is acquired from the task detail field of the outbound client, for example: name: zhang III, telephone number: 13333333333, ORDER: ID123456, PIN: zhangsan ", the parameter values corresponding to each dynamic parameter obtained include: PIN (zhangsan), ORDER (ID 123456). Then, according to the sequence of the dynamic parameters, the parameter values corresponding to each dynamic parameter are spliced to obtain a parameter value string 'zhangsan & & ID 123456'; encrypting the parameter value string using the encryption information to generate an access token is, for example: finally, an information acquisition dynamic path is generated according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party, for example, "https:// demo.AA.com/pin= zhangsan & order=ID 123456& signature=ve 96J77wpetIinCFEfxv6A". The information acquisition dynamic path can be generated and returned to the front end of the outbound platform, so that the seat service can send a service information acquisition request to the service party according to the information acquisition dynamic path.

After receiving the service information acquisition request, the service party performs parameter verification and information inquiry and returns a service information page.

According to one embodiment of the present invention, the service party may specifically return the service information page by: the service party acquires an access token and a parameter value corresponding to each dynamic parameter from the information acquisition dynamic path according to the service information acquisition request; decrypting the acquired access token to obtain a parameter value string to be verified, and carrying out parameter verification according to the parameter value string to be verified and the acquired parameter value corresponding to each dynamic parameter; and under the condition that the parameter verification is passed, acquiring a service information page according to the parameter value corresponding to the dynamic parameter and returning.

Specifically, the service party first obtains the access token and the parameter value corresponding to each dynamic parameter from the information obtaining dynamic path, and in combination with the foregoing embodiment, the information obtaining dynamic path is, for example: "https:// demo. Aa. Com/pin= zhangsan & order=id 123456& signature=ve 96J77wpetIinCFEfxv a", then the access token is "VE96J77wpetIinCFEfxv a", and the dynamic parameters and corresponding parameter values are "pin= zhangsan" and "order=id 123456", respectively. Then, the access token is decrypted according to the decryption algorithm and the secret key in the encryption information of the service party, and a parameter value string to be verified is obtained, for example, "zhangsan & & ID123456". And then, carrying out parameter verification according to the parameter value string to be verified and the acquired parameter value corresponding to each dynamic parameter, comparing the character string obtained after the parameter values corresponding to each dynamic parameter are sequentially spliced with the parameter value string to be verified, and if the character string is consistent with the parameter value string to be verified, verifying the character string, otherwise, not, in the embodiment, the character string and the parameter value string are consistent, so that the character string passes the verification. Finally, the service side obtains the service information page according to the parameter value corresponding to the dynamic parameter and returns the service information page, namely: and searching a corresponding service information page from the service system according to the pin= zhangsan and the order=ID 123456, and returning to the outbound platform. The business party directly returns the business information page, so that the customized development of the display page is not required to be carried out by an outbound platform according to the requirements of different business parties, and the cost of the customized development of the page is saved.

According to another embodiment of the present invention, according to the order of the dynamic parameters, the splicing of the parameter values corresponding to each of the dynamic parameters to obtain the parameter value string may specifically include: and splicing the parameter value corresponding to each dynamic parameter and the time stamp according to the sequence of the dynamic parameters to obtain a parameter value string. That is, in this embodiment, when the parameter value string is spliced, not only the parameter value corresponding to each dynamic parameter but also the time stamp corresponding to each dynamic parameter need to be spliced.

According to the embodiment of the invention, the dynamic information acquisition path is generated according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information, and the method specifically comprises the following steps: acquiring at least one ordered dynamic parameter from the information acquisition path template of the service party; acquiring a parameter value corresponding to each dynamic parameter from a task detail field of the outbound client; splicing the parameter value corresponding to each dynamic parameter and the time stamp according to the sequence of the dynamic parameters to obtain a parameter value string, and encrypting the parameter value string by using the encryption information to generate an access token; and generating an information acquisition dynamic path according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party.

Specifically, firstly, at least one ordered dynamic parameter can be obtained from an information obtaining path template of a service party in a regular matching manner, where the information obtaining path template is, for example: "https:// demo. Aa. Com/pin= { PIN } & ORDER = { ORDER } & signature = { SIGN ATURE }, then the dynamic parameters include: PIN and ORDER, and the access token parameter is sign. Then, the parameter value corresponding to each dynamic parameter is acquired from the task detail field of the outbound client, for example: name: zhang III, telephone number: 13333333333, ORDER: ID123456, PIN: zhangsan ", the parameter values corresponding to each dynamic parameter obtained include: PIN (zhangsan), ORDER (ID 123456). Then, according to the sequence of the dynamic parameters, the parameter value corresponding to each dynamic parameter and the time stamp (referring to the current time stamp of the system) are spliced to obtain a parameter value string 'zhangsan &ID123456& 202304171101'; encrypting the parameter value string using the encryption information to generate an access token is, for example: the string of characters obtained by calculating AES (zhangsan &id123456& 202304171101) is, for example: "VE96J77wpetIinCFEfxv a=". Finally, generating an information acquisition dynamic path according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party, for example, the information acquisition dynamic path is: https:// demo aa. Com/pin = zhangsan & order = ID123456& signature = VE96J77wpetIinCFEfxv6A = ". Therefore, an information acquisition dynamic path can be generated and returned to the front end of the outbound platform, so that the seat service can send a service information acquisition request to a service party according to the information acquisition dynamic path.

According to one embodiment of the invention, the service party may for example return a service information page by: the service party acquires an access token and a parameter value corresponding to each dynamic parameter from the information acquisition dynamic path according to the service information acquisition request; decrypting the acquired access token to obtain a parameter value string to be verified, and carrying out parameter verification according to the parameter value string to be verified and the acquired parameter value corresponding to each dynamic parameter; after the parameter verification is passed, carrying out timeliness verification according to the parameter value string to be verified; and under the condition that the timeliness verification is passed, acquiring a service information page according to the parameter value corresponding to the dynamic parameter and returning.

Specifically, the service party firstly obtains the access token and the parameter value corresponding to each dynamic parameter from the information obtaining dynamic path, and in combination with the foregoing embodiment, the information obtaining dynamic path is, for example: "https:// demo. Aa. Com/pin= zhangsan & order=id 123456& signature=ve 96J77wpetIinCFEfxv6 a=", then the access token is "VE96J77wpetIinCFEfxv a=", and the dynamic parameters and corresponding parameter values are "pin= zhangsan" and "order=id 123456", respectively. Then, the decryption algorithm access token in the secret information is decrypted according to the addition and the secret key of the service party, and a parameter value string to be verified is obtained, for example, "zhangsan &ID123456& 202304171101". And then, carrying out parameter verification according to the parameter value string to be verified and the acquired parameter value corresponding to each dynamic parameter, and comparing the character string obtained after the parameter values corresponding to each dynamic parameter are sequentially spliced with the part except the time stamp in the parameter value string to be verified, if the character string is consistent with the part except the time stamp in the parameter value string to be verified, the verification is passed, otherwise, the verification is not passed, and in the embodiment, the character string and the part are consistent, so that the verification is passed. And then, carrying out timeliness verification according to the timestamp part in the parameter value string to be verified, and judging whether the timeliness verification passes or not according to the difference between the current time and the timestamp in the parameter value string to be verified if the timeliness verification passes when the difference between the current time and the timestamp in the parameter value string to be verified is within 1 minute (which can be flexibly set according to service requirements). Under the condition that the timeliness verification passes, the service party acquires a service information page and returns the service information page according to the parameter value corresponding to the dynamic parameter, namely: and according to the pin= zhangsan and the order=ID 123456, corresponding service information is searched from the service system, page rendering is carried out to obtain a service information page, and the service information page is returned to the outbound platform. The business party directly returns the business information surface, so that the customized development of the display page is not required to be carried out by an outbound platform according to the requirements of different business parties, and the cost of the customized development of the page is saved. By performing time-efficient verification on the access token of the information acquisition dynamic path, the security of service information acquisition can be further improved.

Step S103: and responding to the service information page returned by the service party, and displaying the service information according to the service information page.

According to an embodiment of the present invention, the service information displaying according to the service information page may specifically include: and embedding the business information page into a workbench page of the seat service to display the business information. Specifically, the business information page may be embedded into a workbench page of the seat service for presentation through an iframe, for example. iframe is an HTML tag that acts as a document in a document, or a floating FRAME (FRAME). The iframe element creates an inline frame (i.e., a row inside frame) that contains another document. Therefore, the business information page can be embedded into the workbench page of the seat service for display through the iframe tag, the seat service is convenient to check the related business information of the calling-out client, meanwhile, the development of customized display pages for the business information returned by the business party is not needed, the development cost is saved, the business information display can be conveniently and rapidly carried out, and the calling-out efficiency of the seat service is improved.

Fig. 2 is a schematic diagram showing main steps of a service information presentation method of an outbound client according to another embodiment of the present invention. As shown in fig. 2, the method for displaying service information of an outbound client according to the embodiment of the present invention is performed on a service side, and mainly includes the following steps S201 to S203.

Step S201: receiving a service information acquisition request sent by an outbound platform through an information acquisition dynamic path, wherein the information acquisition dynamic path is generated according to a task detail field of an outbound client, an information acquisition path template of a service party and encryption information.

According to one embodiment of the invention, the information acquisition dynamic path is generated, for example, by: acquiring at least one ordered dynamic parameter from the information acquisition path template of the service party; acquiring a parameter value corresponding to each dynamic parameter from a task detail field of the outbound client; splicing the parameter values corresponding to each dynamic parameter according to the sequence of the dynamic parameters to obtain a parameter value string, and encrypting the parameter value string by using the encryption information to generate an access token; and generating an information acquisition dynamic path according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party. In the implementation, the outbound platform can generate an information acquisition dynamic path in the manner, and then send a service information acquisition request to the service party through the information acquisition dynamic path so that the service party can further process the service information after receiving the service information acquisition request.

Step S202: and acquiring the service information page according to the service information acquisition request.

According to one embodiment of the present invention, the acquiring a service information page according to the service information acquiring request may specifically include: according to the service information acquisition request, acquiring an access token and a parameter value corresponding to each dynamic parameter from the information acquisition dynamic path; decrypting the acquired access token to obtain parameters and parameter values to be verified, and carrying out parameter verification according to the parameters and the parameter values to be verified and the parameter values corresponding to each acquired dynamic parameter; and under the condition that the parameter verification is passed, acquiring a service information page according to the parameter value corresponding to the dynamic parameter.

Step S203: and returning the service information page to the outbound platform so that the outbound platform performs service information display according to the service information page.

Specifically, in this embodiment, when generating the information acquisition dynamic path, first, at least one ordered dynamic parameter may be acquired from the information acquisition path template of the service party in a regular matching manner, where the information acquisition path template is, for example: "https:// demo. Aa. Com/pin= { PIN } & ORDER = { ORDER } & signature = { SIGN ATURE }, then the dynamic parameters include: PIN and ORDER, and the access token parameter is sign. Then, the parameter value corresponding to each dynamic parameter is acquired from the task detail field of the outbound client, for example: name: zhang III, telephone number: 13333333333, ORDER: ID123456, PIN: zhangsan ", the parameter values corresponding to each dynamic parameter obtained include: PIN (zhangsan), ORDER (ID 123456). Then, according to the sequence of the dynamic parameters, the parameter value corresponding to each dynamic parameter and the time stamp (referring to the current time stamp of the system) are spliced to obtain a parameter value string 'zhangsan &ID123456& 202304171101'; encrypting the parameter value string using the encryption information to generate an access token is, for example: the string of characters obtained by calculating AES (zhangsan &id123456& 202304171101) is, for example: "VE96J77wpetIinCFEfxv a=". Finally, generating an information acquisition dynamic path according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party, for example, the information acquisition dynamic path is: https:// demo aa. Com/pin = zhangsan & order = ID123456& signature = VE96J77wpetIinCFEfxv6A = ". Therefore, an information acquisition dynamic path can be generated and returned to the front end of the outbound platform, so that the seat service can send a service information acquisition request to a service party according to the information acquisition dynamic path.

Correspondingly, acquiring the service information page according to the service information acquisition request may specifically include: according to the service information acquisition request, acquiring an access token and a parameter value corresponding to each dynamic parameter from the information acquisition dynamic path; decrypting the acquired access token to obtain a parameter value string to be verified, and carrying out parameter verification according to the parameter value corresponding to each dynamic parameter in the parameter value string to be verified and the acquired parameter value corresponding to each dynamic parameter; after the parameter verification is passed, performing timeliness verification according to the time stamp in the parameter value string to be verified; and under the condition that the timeliness verification is passed, acquiring a service information page according to the parameter value corresponding to the dynamic parameter and returning.

FIG. 3 is a schematic diagram of the system architecture principle of an embodiment of the present invention. As shown in fig. 3, in the embodiment of the present invention, the service information display system of the outbound client mainly includes an outbound platform and a service party system, where the outbound platform is mainly used for performing service party configuration, outbound task management and service information display. The service party configuration module is used for setting encryption information (comprising encryption and decryption algorithms and secret keys) of the service party and an information acquisition path template; the outbound task management module is used for configuring task detail fields of outbound clients and recording outbound task details; the business information display module is used for generating an information acquisition dynamic path and embedding a business information page to display business information. The business side system provides a login-free authentication module based on the access token, a corresponding business query module and a page rendering module, business information corresponding to the outbound client can be queried through the business query module, and the page rendering module is used for page rendering of the business information to obtain a business information page so as to be conveniently sent to the outbound platform for display.

Fig. 4 is a schematic diagram of a service information presentation flow of an outbound client according to an embodiment of the present invention. As shown in fig. 4, in one embodiment of the present invention, when an agent service initiates an outbound for a task, an outbound platform first obtains a task detail field of an outbound client, an information obtaining path template of a service party, and encryption information; then, acquiring dynamic parameters from the information acquisition path template; acquiring a parameter value corresponding to the dynamic parameter from the task detail field; splicing the parameter values corresponding to the dynamic parameters and the time stamps according to the sequence of the dynamic parameters to obtain a parameter value string, and encrypting the parameter value string by using encryption information (comprising an encryption algorithm and a secret key) to generate an access token; generating an information acquisition dynamic path according to a parameter value corresponding to the dynamic parameter, an access token and an information acquisition path template, and returning the information acquisition dynamic path to the front end of the outbound platform, so that the agent service triggers the outbound platform to send a service information acquisition request to a service party system by clicking the information acquisition dynamic path. After receiving a service information acquisition request, a service side system firstly acquires an access token and a parameter value corresponding to each dynamic parameter from an information acquisition dynamic path; decrypting the access token to obtain a parameter value string to be verified, and carrying out parameter verification according to the parameter value string to be verified and the obtained parameter value corresponding to each dynamic parameter; after the parameter verification is passed, performing timeliness verification according to the parameter value string to be verified; and under the condition that the timeliness verification is passed, acquiring service information according to a parameter value corresponding to the dynamic parameter, and then performing page rendering according to the service information to obtain a service information page which is returned to the outbound platform. After receiving the service information page returned by the service party, the outbound platform embeds the service information page into the workbench page of the seat service to display the service information.

Fig. 5 is a schematic diagram of main modules of a service information presentation apparatus of an outbound client according to an embodiment of the present invention. As shown in fig. 5, according to an embodiment of the present invention, a service information display device 500 of an outbound client is located on an outbound platform, and mainly includes a task information acquisition module 501, a dynamic path generation module 502, and a service information display module 503.

The task information acquisition module 501 is configured to acquire a task detail field of an outbound client, an information acquisition path template of a service party, and encryption information in response to receiving an outbound request of an agent service;

The dynamic path generating module 502 is configured to generate an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party, and the encrypted information, where the information acquisition dynamic path is configured to enable the agent service to send a service information acquisition request to the service party according to the information acquisition dynamic path;

and the service information display module 503 is configured to respond to receiving a service information page returned by the service party, and perform service information display according to the service information page.

According to one embodiment of the invention, the dynamic path generation module 502 may also be configured to: acquiring at least one ordered dynamic parameter from the information acquisition path template of the service party; acquiring a parameter value corresponding to each dynamic parameter from a task detail field of the outbound client; splicing the parameter values corresponding to each dynamic parameter according to the sequence of the dynamic parameters to obtain a parameter value string, and encrypting the parameter value string by using the encryption information to generate an access token; and generating an information acquisition dynamic path according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party.

According to another embodiment of the present invention, when the dynamic path generating module 502 splices the parameter values corresponding to each of the dynamic parameters according to the order of the dynamic parameters to obtain a parameter value string, the dynamic path generating module may be specifically configured to: and splicing the parameter value corresponding to each dynamic parameter and the time stamp according to the sequence of the dynamic parameters to obtain a parameter value string.

According to yet another embodiment of the present invention, the service information presentation module 503 may be further configured to: and embedding the business information page into a workbench page of the seat service to display the business information.

Fig. 6 is a schematic diagram of main modules of a service information presentation apparatus of an outbound client according to another embodiment of the present invention. As shown in fig. 6, according to another embodiment of the present invention, a service information display apparatus 600 of an outbound client is located at a service side and mainly includes a request receiving module 601, a page acquiring module 602, and a page returning module 603.

The request receiving module 601 is configured to receive a service information acquisition request sent by an outbound platform through an information acquisition dynamic path, where the information acquisition dynamic path is generated according to a task detail field of an outbound client, an information acquisition path template of a service party, and encrypted information;

The page acquisition module 602 is configured to acquire a service information page according to the service information acquisition request;

And the page returning module 603 is configured to return the service information page to the outbound platform, so that the outbound platform performs service information display according to the service information page.

According to one embodiment of the invention, the information acquisition dynamic path is generated by: acquiring at least one ordered dynamic parameter from the information acquisition path template of the service party; acquiring a parameter value corresponding to each dynamic parameter from a task detail field of the outbound client; splicing the parameter values corresponding to each dynamic parameter according to the sequence of the dynamic parameters to obtain a parameter value string, and encrypting the parameter value string by using the encryption information to generate an access token; and generating an information acquisition dynamic path according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party.

According to another embodiment of the invention, the page acquisition module 602 may also be configured to: according to the service information acquisition request, acquiring an access token and a parameter value corresponding to each dynamic parameter from the information acquisition dynamic path; decrypting the acquired access token to obtain parameters and parameter values to be verified, and carrying out parameter verification according to the parameters and the parameter values to be verified and the parameter values corresponding to each acquired dynamic parameter; and under the condition that the parameter verification is passed, acquiring a service information page according to the parameter value corresponding to the dynamic parameter.

According to another embodiment of the present invention, when generating the information acquisition dynamic path, according to the order of the dynamic parameters, the splicing is performed on the parameter values corresponding to each of the dynamic parameters to obtain a parameter value string, which specifically may include: and splicing the parameter value corresponding to each dynamic parameter and the time stamp according to the sequence of the dynamic parameters to obtain a parameter value string.

According to yet another embodiment of the present invention, the page acquisition module 602 may also be configured to: according to the service information acquisition request, acquiring an access token and a parameter value corresponding to each dynamic parameter from the information acquisition dynamic path; decrypting the acquired access token to obtain a parameter value string to be verified, and carrying out parameter verification according to the parameter value corresponding to each dynamic parameter in the parameter value string to be verified and the acquired parameter value corresponding to each dynamic parameter; after the parameter verification is passed, performing timeliness verification according to the time stamp in the parameter value string to be verified; and under the condition that the timeliness verification is passed, acquiring a service information page according to the parameter value corresponding to the dynamic parameter and returning.

According to the technical scheme of the embodiment of the invention, the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information are acquired by responding to the outbound request of the seat service; generating an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information, wherein the information acquisition dynamic path is used for enabling the seat service to send a service information acquisition request to the service party according to the information acquisition dynamic path; according to the technical scheme of carrying out service information display according to the service information page after receiving the service information page returned by the service party, the service party directly returns the service information page, so that the customized development of the display page is not required to be carried out according to the requirements of different service parties by an outbound platform, development-free and configuration access is realized, the cost of customized development of the page is saved, the service information display can be conveniently and rapidly carried out, and the outbound efficiency of seat service is improved; meanwhile, a corresponding information acquisition dynamic path is generated according to each outbound task to acquire the service information of the outbound client, so that the zero operation path is realized, the service information of the outbound client can be acquired, the use experience of the seat service is improved, and the seat service operation is simplified; and the data security and login-free are realized by acquiring the encrypted access token in the dynamic path through the information.

Fig. 7 illustrates an exemplary system architecture 700 of a service information presentation method of an outbound client or a service information presentation apparatus of an outbound client to which an embodiment of the present invention may be applied.

As shown in fig. 7, a system architecture 700 may include terminal devices 701, 702, 703, a network 704, and a server 705. The network 704 is the medium used to provide communication links between the terminal devices 701, 702, 703 and the server 705. The network 704 may include various connection types, such as wired, wireless communication links, or fiber optic cables, among others.

A user may interact with the server 705 via the network 704 using the terminal devices 701, 702, 703 to receive or send messages or the like. Various communication client applications such as shopping class applications, web browser applications, search class applications, instant messaging tools, mailbox clients, social platform software, etc. (by way of example only) may be installed on the terminal devices 701, 702, 703.

The terminal devices 701, 702, 703 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smartphones, tablets, laptop and desktop computers, and the like.

The server 705 may be a server providing various services, such as a background management server (by way of example only) providing support for websites browsed by users using the terminal devices 701, 702, 703. The background management server can respond to the received data such as the outbound request and the like and receive the outbound request of the seat service to acquire the task detail field of the outbound client, the information acquisition path template of the business party and the encryption information; generating an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information, wherein the information acquisition dynamic path is used for enabling the seat service to send a service information acquisition request to the service party according to the information acquisition dynamic path; and processing such as service information display according to the service information page and feeding back a processing result (such as the service information display page-only an example) to the terminal equipment.

It should be noted that, the method for displaying service information of the outbound client provided in the embodiment of the present invention is generally executed by the server 705, and accordingly, the device for displaying service information of the outbound client is generally disposed in the server 705.

It should be understood that the number of terminal devices, networks and servers in fig. 7 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.

Referring now to FIG. 8, there is illustrated a schematic diagram of a computer system 800 suitable for use in implementing a terminal device or server in accordance with an embodiment of the present invention. The terminal device or server shown in fig. 8 is only an example, and should not impose any limitation on the functions and scope of use of the embodiments of the present invention.

As shown in fig. 8, the computer system 800 includes a Central Processing Unit (CPU) 801 that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 802 or a program loaded from a storage section 808 into a Random Access Memory (RAM) 803. In the RAM 803, various programs and data required for the operation of the system 800 are also stored. The CPU 801, ROM 802, and RAM 803 are connected to each other by a bus 804. An input/output (I/O) interface 805 is also connected to the bus 804.

The following components are connected to the I/O interface 805: an input portion 806 including a keyboard, mouse, etc.; an output portion 807 including a display such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and a speaker; a storage section 808 including a hard disk or the like; and a communication section 809 including a network interface card such as a LAN card, a modem, or the like. The communication section 809 performs communication processing via a network such as the internet. The drive 810 is also connected to the I/O interface 805 as needed. A removable medium 811 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 810 as needed so that a computer program read out therefrom is mounted into the storage section 808 as needed.

In particular, according to embodiments of the present disclosure, the processes described above with reference to flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method shown in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network via the communication section 809, and/or installed from the removable media 811. The above-described functions defined in the system of the present invention are performed when the computer program is executed by a Central Processing Unit (CPU) 801.

The computer readable medium shown in the present invention may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with the computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.

The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The units or modules involved in the embodiments of the present invention may be implemented in software or in hardware. The described units or modules may also be provided in a processor, for example, as: the processor comprises a task information acquisition module, a dynamic path generation module and a service information display module. The names of these units or modules do not in any way limit the units or modules themselves, for example, the service information presentation module may also be described as "a module for presenting service information according to a service information page returned by the service party in response to receiving the service information page".

As another aspect, the present invention also provides a computer-readable medium that may be contained in the apparatus described in the above embodiments; or may be present alone without being fitted into the device. The computer readable medium carries one or more programs which, when executed by a device, cause the device to include: responding to an outbound request of a seat service, acquiring a task detail field of an outbound client, an information acquisition path template of a service party and encryption information; generating an information acquisition dynamic path according to the task detail field of the outbound client, the information acquisition path template of the service party and the encryption information, wherein the information acquisition dynamic path is used for enabling the seat service to send a service information acquisition request to the service party according to the information acquisition dynamic path; and responding to the service information page returned by the service party, and displaying the service information according to the service information page.

The above embodiments do not limit the scope of the present invention. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives can occur depending upon design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the scope of the present invention.

Claims

1. A method for displaying service information of an outbound client, wherein the method is executed on an outbound platform, and the method comprises the following steps:

2. The method of claim 1, wherein generating an information acquisition dynamic path based on the task detail field of the outbound client, the information acquisition path template of the service party, and the encryption information, comprises:

Acquiring at least one ordered dynamic parameter from the information acquisition path template of the service party;

acquiring a parameter value corresponding to each dynamic parameter from a task detail field of the outbound client;

Splicing the parameter values corresponding to each dynamic parameter according to the sequence of the dynamic parameters to obtain a parameter value string, and encrypting the parameter value string by using the encryption information to generate an access token;

And generating an information acquisition dynamic path according to the parameter value corresponding to each dynamic parameter, the access token and the information acquisition path template of the service party.

3. The method according to claim 2, wherein the splicing the parameter values corresponding to each of the dynamic parameters according to the order of the dynamic parameters to obtain the parameter value string includes:

And splicing the parameter value corresponding to each dynamic parameter and the time stamp according to the sequence of the dynamic parameters to obtain a parameter value string.

4. The method according to claim 1, wherein the displaying of the service information according to the service information page comprises:

And embedding the business information page into a workbench page of the seat service to display the business information.

5. A method for displaying service information of an outbound client, wherein the method is performed by a service party, and the method comprises:

6. The method of claim 5, wherein the information acquisition dynamic path is generated by:

7. The method of claim 6, wherein acquiring a service information page in accordance with the service information acquisition request comprises:

according to the service information acquisition request, acquiring an access token and a parameter value corresponding to each dynamic parameter from the information acquisition dynamic path;

Decrypting the acquired access token to obtain parameters and parameter values to be verified, and carrying out parameter verification according to the parameters and the parameter values to be verified and the parameter values corresponding to each acquired dynamic parameter;

and under the condition that the parameter verification is passed, acquiring a service information page according to the parameter value corresponding to the dynamic parameter.

8. The method of claim 6, wherein the splicing the parameter values corresponding to each of the dynamic parameters according to the order of the dynamic parameters to obtain the parameter value string comprises:

9. The method of claim 8, wherein acquiring a service information page in accordance with the service information acquisition request comprises:

Decrypting the acquired access token to obtain a parameter value string to be verified, and carrying out parameter verification according to the parameter value corresponding to each dynamic parameter in the parameter value string to be verified and the acquired parameter value corresponding to each dynamic parameter;

after the parameter verification is passed, performing timeliness verification according to the time stamp in the parameter value string to be verified;

and under the condition that the timeliness verification is passed, acquiring a service information page according to the parameter value corresponding to the dynamic parameter and returning.

10. A business information presentation device for outbound clients, said device being located on an outbound platform, said device comprising:

11. A service information presentation device for outbound clients, said device being located at a service party, said device comprising:

12. An electronic device, comprising:

One or more processors;

Storage means for storing one or more programs,

When executed by the one or more processors, causes the one or more processors to implement the method of any of claims 1-9.

13. A computer readable medium, on which a computer program is stored, characterized in that the program, when being executed by a processor, implements the method according to any of claims 1-9.