CN118111055A - Method and device for monitoring air conditioner, electronic equipment and storage medium - Google Patents

Abstract

The application relates to the technical field of air conditioners, and discloses a method for monitoring an air conditioner, which comprises the following steps: acquiring the set temperature and the indoor environment temperature of an air conditioner; acquiring inner machine data information and outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature; acquiring fault information according to the internal machine data information and the external machine data information; and acquiring a fault solution according to the fault information. In this way, the common influence of the inner machine data information and the outer machine data information of the air conditioner is considered without depending on manual experience. The fault information of the air conditioner can be determined more accurately, so that a more accurate fault solution is obtained according to the fault information. The application also discloses a device for monitoring the air conditioner, electronic equipment and a storage medium.

Description

Method and device for monitoring air conditioner, electronic equipment and storage medium

Technical Field

The present application relates to the technical field of air conditioners, and for example, to a method and apparatus for monitoring an air conditioner, an electronic device, and a storage medium.

Background

In the past, the domestic central air conditioner uses very extensively in the region that south does not have the heating installation and northern villa district, along with the improvement of people's living standard, a lot of newly-built district building trays now, the developer can mark and allocate central air conditioner delivery. But with the widespread use of central air conditioners, a number of problems are also brought about. For example, the problems of irregular installation and use of a central air conditioner, ageing of air conditioner components and the like cause poor temperature regulation of the air conditioner, and poor use experience is brought to a user, and the user needs to call or report to an after-sale maintenance point of an air conditioner merchant.

In the process of implementing the embodiments of the present disclosure, it is found that at least the following problems exist in the related art:

In the related art, fault judgment is usually performed by a manual diagnosis mode, and a fault solution is given, and the fault judgment is needed to depend on manual experience and subjective judgment, so that the fault of an air conditioner is easily determined to be inaccurate, and the given fault solution of the air conditioner is poor in accuracy.

Disclosure of Invention

The following presents a simplified summary in order to provide a basic understanding of some aspects of the disclosed embodiments. This summary is not an extensive overview, and is intended to neither identify key/critical elements nor delineate the scope of such embodiments, but is intended as a prelude to the more detailed description that follows.

The embodiment of the disclosure provides a method and a device for monitoring an air conditioner, electronic equipment and a storage medium, so that a more accurate fault solution of the air conditioner can be provided.

In some embodiments, the method for monitoring an air conditioner includes: acquiring the set temperature and the indoor environment temperature of an air conditioner; acquiring inner machine data information and outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature; acquiring fault information according to the internal machine data information and the external machine data information; and determining a fault solution according to the fault information.

In some embodiments, acquiring the internal unit data information and the external unit data information of the air conditioner according to the set temperature and the indoor environment temperature includes: and acquiring a temperature difference value between the set temperature and the indoor environment temperature. And triggering a first preset counter to count once under the condition that the temperature difference value is greater than or equal to a preset temperature threshold value, and acquiring the internal machine data information and the external machine data information of the air conditioner.

In some embodiments, the internal machine data information includes internal machine fault code information, the external machine data information includes external machine fault code information, and obtaining fault information according to the internal machine data information and the external machine data information includes: and under the condition that the fault code information of the internal machine is a fault code and/or the fault code information of the external machine is a fault code, determining the preset fault prompt information and the fault code as the fault information.

In some embodiments, determining a fault solution from the fault information includes: matching a fault solution corresponding to the fault information from a preset database; the database stores the corresponding relation between the fault information and the fault solution.

In some embodiments, after obtaining the fault information according to the internal machine data information and the external machine data information, the method further includes: and triggering a second preset counter to synchronously count once under the condition that the first preset counter counts once. Feeding back the fault information to a preset user terminal under the condition that the count times of the second preset counter reach preset times

In some embodiments, the fault information is fed back to a preset user terminal when the count number of the second preset counter reaches a preset number of times, and the method further includes: triggering the counting times of the second preset counter to be cleared.

In some embodiments, the apparatus for monitoring an air conditioner includes: a first acquisition module configured to acquire a set temperature of an air conditioner and an indoor environment temperature; the second acquisition module is configured to acquire inner machine data information and outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature; the third acquisition module is configured to acquire fault information according to the internal machine data information and the external machine data information; a determination module configured to determine a fault solution based on the fault information.

In some embodiments, the apparatus for monitoring an air conditioner includes: a processor and a memory storing program instructions, the processor being configured to perform the above-described method for monitoring an air conditioner when executing the program instructions.

In some embodiments, the electronic device comprises: an electronic device body; the device for monitoring an air conditioner as described above is mounted to the electronic equipment body.

In some embodiments, the storage medium stores program instructions that, when executed, perform the method for monitoring an air conditioner described above.

The method and device for monitoring the air conditioner, the electronic equipment and the storage medium provided by the embodiment of the disclosure can realize the following technical effects: acquiring the set temperature and the indoor environment temperature of an air conditioner; acquiring inner machine data information and outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature; acquiring fault information according to the internal machine data information and the external machine data information; and acquiring a fault solution according to the fault information. In this way, the common influence of the inner machine data information and the outer machine data information of the air conditioner is considered without depending on manual experience. The fault information of the air conditioner can be determined more accurately, so that a more accurate fault solution is obtained according to the fault information.

The foregoing general description and the following description are exemplary and explanatory only and are not restrictive of the application.

Drawings

One or more embodiments are illustrated by way of example and not limitation in the figures of the accompanying drawings, in which like references indicate similar elements, and in which like reference numerals refer to similar elements, and in which:

FIG. 1 is a schematic diagram of a method for monitoring an air conditioner provided by an embodiment of the present disclosure;

FIG. 2 is a schematic diagram of another method for monitoring an air conditioner provided by an embodiment of the present disclosure;

FIG. 3 is a schematic diagram of another method for monitoring an air conditioner provided by an embodiment of the present disclosure;

FIG. 4 is a schematic illustration of one application provided by an embodiment of the present disclosure;

FIG. 5 is a schematic diagram of an apparatus for monitoring an air conditioner provided by an embodiment of the present disclosure;

FIG. 6 is a schematic diagram of another apparatus for monitoring an air conditioner provided by an embodiment of the present disclosure;

FIG. 7 is a schematic diagram of an electronic device according to an embodiment of the present disclosure;

fig. 8 is a schematic structural diagram of another electronic device provided in an embodiment of the present disclosure.

Detailed Description

So that the manner in which the features and techniques of the disclosed embodiments can be understood in more detail, a more particular description of the embodiments of the disclosure, briefly summarized below, may be had by reference to the appended drawings, which are not intended to be limiting of the embodiments of the disclosure. In the following description of the technology, for purposes of explanation, numerous details are set forth in order to provide a thorough understanding of the disclosed embodiments. However, one or more embodiments may still be practiced without these details. In other instances, well-known structures and devices may be shown simplified in order to simplify the drawing.

The terms first, second and the like in the description and in the claims of the embodiments of the disclosure and in the above-described figures are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate in order to describe embodiments of the present disclosure. Furthermore, the terms "comprise" and "have," as well as any variations thereof, are intended to cover a non-exclusive inclusion.

The term "plurality" means two or more, unless otherwise indicated.

In the embodiment of the present disclosure, the character "/" indicates that the front and rear objects are an or relationship. For example, A/B represents: a or B.

The term "and/or" is an associative relationship that describes an object, meaning that there may be three relationships. For example, a and/or B, represent: a or B, or, A and B.

The term "corresponding" may refer to an association or binding relationship, and the correspondence between a and B refers to an association or binding relationship between a and B.

As shown in conjunction with fig. 1, an embodiment of the present disclosure provides a method for monitoring an air conditioner, including:

in step S101, the electronic device obtains a set temperature of the air conditioner and an indoor environment temperature.

Step S102, the electronic equipment acquires the data information of the inner unit and the data information of the outer unit of the air conditioner according to the set temperature and the indoor environment temperature.

Step S103, the electronic equipment acquires fault information according to the internal machine data information and the external machine data information.

Step S104, the electronic equipment determines a fault solution according to the fault information.

By adopting the method for monitoring the air conditioner provided by the embodiment of the disclosure, the set temperature and the indoor environment temperature of the air conditioner are obtained; acquiring inner machine data information and outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature; acquiring fault information according to the internal machine data information and the external machine data information; and acquiring a fault solution according to the fault information. In this way, the common influence of the inner machine data information and the outer machine data information of the air conditioner is considered without depending on manual experience. The fault information of the air conditioner can be determined more accurately, so that a more accurate fault solution is obtained according to the fault information.

Optionally, the electronic device is an air conditioner.

Optionally, the electronic equipment is provided with a ring temperature monitoring device inside, and the electronic equipment obtains indoor environment temperature, including: and under the condition that the air conditioner is at the set temperature and continuously operates for a preset time period, the electronic equipment acquires the indoor environment temperature by utilizing a preset ring temperature monitoring device. Wherein the preset time period is 60 minutes.

In some embodiments, the set temperature is a temperature set by a controller of the air conditioner.

In some embodiments, a timer is also provided within the electronic device. And (3) timing by a timer, and monitoring the indoor environment temperature by using a preset ring temperature monitoring device under the condition that the air conditioner is at the set temperature and continuously operates for a preset period of time. Under the condition that the set temperature of the air conditioner is changed, triggering the timer to be cleared and timing is carried out again. And triggering the ring temperature monitoring device to stop monitoring the indoor environment temperature under the condition that the numerical value of the timer is smaller than or equal to the preset time threshold.

In some embodiments, the indoor ambient temperature is monitored with a preset ring temperature monitoring device every preset time period.

Further, the electronic device obtains the data information of the inner unit and the data information of the outer unit of the air conditioner according to the set temperature and the indoor environment temperature, and the electronic device comprises: the electronic device obtains a temperature difference between the set temperature and an indoor ambient temperature. And under the condition that the temperature difference value is greater than or equal to a preset temperature threshold value, triggering a first preset counter to count once, and acquiring the internal machine data information and the external machine data information of the air conditioner. Wherein, the temperature difference between the set temperature and the indoor environment temperature is a positive real number. The preset temperature threshold is 5 degrees celsius. In this way, by acquiring the temperature difference between the set temperature and the indoor environment temperature, under the condition that the temperature difference is too large, the air conditioner is considered to be faulty, and then the first preset counter is used for counting once, and the inner machine data information and the outer machine data information of the air conditioner are acquired.

In some embodiments, the first preset counter does not count if the temperature difference is less than a preset temperature threshold.

Optionally, the internal machine data information includes indoor environment temperature, set temperature, temperature difference, count number of the first preset counter, operation mode of the air conditioner or internal machine fault code information, etc. The internal machine fault code information is used for representing whether the fault code exists in the internal machine of the air conditioner.

Optionally, the external machine data information includes external machine fan rotation speed, external machine voltage, external machine current, external machine frequency or external machine fault code information and the like. The external machine fault code information is used for representing whether the external machine of the air conditioner has a fault code or not.

Further, the internal machine data information includes internal machine fault code information, the external machine data information includes external machine fault code information, and the electronic device obtains the fault information according to the internal machine data information and the external machine data information, including: and the electronic equipment determines the preset fault prompt information and the fault code as the fault information under the condition that the fault code information of the internal machine is the fault code and/or the fault code information of the external machine is the fault code. In this way, if the air conditioner is considered to have fault information if any one of the internal machine and the external machine has fault codes, the preset fault prompt information and the fault codes are determined to be the fault information. The method is convenient to feed back to a preset user terminal and a merchant after-sales end in time, and an accurate fault solution can be obtained through fault codes.

In some embodiments, the predetermined fault notification is "air conditioner operation fault".

Optionally, the electronic device determines the fault solution according to the fault information, including: the electronic equipment matches a fault solution corresponding to the fault information from a preset database. The database stores the corresponding relation between the fault information and the fault solution.

Optionally, the fault information includes a fault code, and the electronic device determines a fault solution according to the fault information, including: the electronic equipment acquires a fault point corresponding to the fault code, and acquires a fault solution corresponding to the fault point according to the fault code.

In some embodiments, the fault information includes a fault code. When the failure code is "E1", the failure point corresponding to the failure code "E1" is "exhaust pipe temperature is too high". When the fault code is "E2", the fault point corresponding to the fault code "E2" is "compressor overcurrent". In the case where the fault code is "E3", the fault point corresponding to the fault code "E3" is "power supply phase sequence error". In the case where the failure code is "E4", the failure point corresponding to the failure code "E5" is "system pressure is too low".

Further, the electronic device obtains a fault solution corresponding to the fault point according to the fault code, including: the electronic equipment matches a solution instruction program corresponding to the fault code from a preset instruction program database, and determines the solution instruction program corresponding to the fault code as a fault solution corresponding to the fault point.

Optionally, after determining the fault solution according to the fault information, the electronic device further includes: the electronic equipment acquires the running state of the air conditioner and sends the running state and preset standard prompt information to a preset user terminal. Wherein the operating state includes an operating mode and an operating parameter.

In some embodiments, the electronic device obtains that the operation state of the air conditioner is "cooling mode, 23 degrees celsius", and the preset specification prompt information includes "whether there is a window". And sending the running state of a refrigeration mode, 23 ℃ and preset standard prompt information, namely whether window opening exists or not, to a preset user terminal so as to prompt a user.

Optionally, after determining the fault solution according to the fault information, the electronic device further includes: the electronic equipment executes a fault solution to correct the operation parameters of the air conditioner main control board program; and under the condition that the operation parameter correction is effective, determining the fault elimination of the air conditioner, and feeding back fault elimination prompt information to a preset user terminal. The fault elimination prompt message is "the fault elimination of the air conditioner, and the air conditioner operates normally".

Optionally, after determining the fault solution according to the fault information, the electronic device further includes: the electronic equipment executes a fault solution to correct the operation parameters of the air conditioner main control board program; and under the condition that the operation parameter correction is invalid, determining that the air conditioner still has faults, and feeding back fault prompt information to a preset user terminal. Therefore, even if the fault of the air conditioner cannot be eliminated, the user can be prompted, the user can conveniently carry out maintenance through the application program corresponding to the air conditioner, and after-sales personnel can be nearby arranged to process according to information such as the reserved address of the user. After receiving the dispatch notification, the merchant after-sales personnel can timely contact the user in a telephone manner to specifically communicate the service condition of the air conditioner, and the merchant after-sales personnel can perform professional analysis processing on the operation data of the background complete machine by combining the service installation condition of the user, so that an accurate solution is provided. If the situation is complex, after-sales personnel can schedule the user to go to the gate for maintenance in time until the problem is solved for the user. On the application program corresponding to the air conditioner, the user can directly communicate with the merchant after-sales end online artificial client and can also obtain the merchant after-sales end contact mode to carry out telephone communication.

As shown in conjunction with fig. 2, an embodiment of the present disclosure provides a method for monitoring an air conditioner, including:

In step S201, the electronic device obtains a set temperature of the air conditioner and an indoor environment temperature.

In step S202, the electronic device obtains a temperature difference between the set temperature and the indoor ambient temperature.

In step S203, the electronic device triggers the first preset counter to count once and obtains the internal machine data information and the external machine data information of the air conditioner when the temperature difference is greater than or equal to the preset temperature threshold.

Step S204, the electronic equipment acquires fault information according to the internal machine data information and the external machine data information.

In step S205, the electronic device matches the fault solution corresponding to the fault information from the preset database. The database stores the corresponding relation between the fault information and the fault solution.

By adopting the method for monitoring the air conditioner provided by the embodiment of the disclosure, the temperature difference between the set temperature and the indoor environment temperature is obtained, and under the condition that the temperature difference is overlarge, the air conditioner is considered to be faulty, and then the first preset counter is used for counting once, and the internal machine data information and the external machine data information of the air conditioner are obtained. And obtaining fault information according to the internal machine data information and the external machine data information. Thus, the common influence of the inner machine data information and the outer machine data information of the air conditioner is considered without depending on manual experience. The fault information of the air conditioner can be determined more accurately, so that a more accurate fault solution is obtained according to the fault information.

Further, after the electronic device obtains the fault information according to the internal machine data information and the external machine data information, the electronic device further includes: and triggering the second preset counter to synchronously count once under the condition that the first preset counter counts once. And feeding back fault information to the preset user terminal under the condition that the counting times of the second preset counter reach the preset times. Therefore, the fault information is fed back to the preset user terminal only when the count times of the second preset counter reach the preset times, so that the fault misjudgment probability caused by the influence of the external environment temperature factors can be reduced, and the accuracy of reporting the fault information is improved.

Further, after the electronic device feeds back the fault information to the preset user terminal when the count number of the second preset counter reaches the preset number, the electronic device further includes: the electronic equipment triggers the counting times of the second preset counter to be cleared. Therefore, the fault information is fed back to the preset user terminal, and the counting times of the second preset counter are cleared, so that the fault information can be fed back again.

As shown in conjunction with fig. 3, an embodiment of the present disclosure provides a method for monitoring an air conditioner, including:

In step S301, the electronic device obtains a set temperature of the air conditioner and an indoor environment temperature.

In step S302, the electronic device obtains the data information of the internal unit and the data information of the external unit of the air conditioner according to the set temperature and the indoor environment temperature.

In step S303, the electronic device obtains fault information according to the internal machine data information and the external machine data information.

In step S304, the electronic device triggers the second preset counter to synchronously count once when the first preset counter counts once.

In step S305, the electronic device feeds back the fault information to the preset user terminal when the count number of the second preset counter reaches the preset number.

Step S306, the electronic device triggers the counting times of the second preset counter to be cleared.

In step S307, the electronic device determines a fault solution according to the fault information.

By adopting the method for monitoring the air conditioner provided by the embodiment of the disclosure, the set temperature and the indoor environment temperature of the air conditioner are obtained; acquiring inner machine data information and outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature; acquiring fault information according to the internal machine data information and the external machine data information; and acquiring a fault solution according to the fault information. In this way, the common influence of the inner machine data information and the outer machine data information of the air conditioner is considered without depending on manual experience. The fault information of the air conditioner can be determined more accurately, so that a more accurate fault solution is obtained according to the fault information. Meanwhile, the fault information is fed back to the preset user terminal under the condition that the counting times of the second preset counter reach the preset times, so that the fault misjudgment probability caused by the influence of external environment temperature factors can be reduced, and the accuracy of reporting the fault information is improved.

Referring to fig. 4, fig. 4 is a schematic diagram of an application provided in an embodiment of the disclosure. The electronic equipment is an air conditioner, and the air conditioner comprises an inner machine, an outdoor machine 9, a ring temperature monitoring device, a data transmission module 7, a data processing device 8, a timer, a first counter and a second counter. The data transmission module 7 is used for recording data and transmitting the data to the data processing device 8, the ring temperature monitoring device is used for monitoring the indoor environment temperature, and the data processing device 8 is used for receiving the data transmitted by the data transmission module 7 and analyzing and processing the data. The timer is used for monitoring the running time of the air conditioner at the set temperature and carrying out zero clearing and rescheduling under the condition that the set temperature is changed. The first counter is used for counting when the temperature difference value is larger than or equal to a preset temperature threshold value. The second counter is used for synchronously counting once under the condition that the first preset counter counts once, and resetting and recounting after feeding back fault information to the preset user terminal 10. In the case that the user determines that the user agrees to send the fault information to the after-sales end 11 of the merchant for processing, the user terminal 10 sends the fault information to the after-sales end 11 of the merchant, and the after-sales end of the merchant is triggered to feed back the corresponding fault solution according to the fault information. The indoor units comprise a first indoor unit 1, a second indoor unit 2 and a third indoor unit 3. The first indoor unit 1 is provided with a first controller 4, and the first controller 4 is used for controlling the operation parameters and the operation modes of the first indoor unit 1. The second indoor unit 2 is provided with a second controller 5, and the second controller 5 is used for controlling the operation parameters and the operation mode of the second indoor unit 2. The third indoor unit 3 is provided with a third controller 6, and the third controller 6 is configured to control an operation parameter and an operation mode of the third indoor unit 3.

In some embodiments, the indoor ambient temperature is obtained by using the ring temperature monitoring device when the timer monitors that the air conditioner is continuously operated at the set temperature for a preset period of time. The environmental temperature monitoring device feeds back the indoor environmental temperature monitored each time to the data transmission module, and the data transmission module compares the indoor environmental temperature with the set temperature to obtain a temperature difference value. And triggering the first counter to count once under the condition that the temperature difference value is greater than or equal to a preset temperature threshold value. And the data information of the internal machine is obtained through a data transmission module. And under the condition that the first counter counts once or the internal machine fault data in the internal machine data information is the fault code, the data transmission module sends the acquired internal machine data information to the data processing device. The data processing device is arranged on a main control board of the outdoor unit. The data processing device monitors the external machine data information such as the external machine wind speed, the external machine voltage, the external machine current, the external machine frequency or the external machine fault code in real time through the main control board. The data processing device analyzes and processes the internal machine data information and the external machine data information, and determines preset fault prompt information and fault codes as fault information when the internal machine fault code information is the fault code and/or the external machine fault code information is the fault code. Meanwhile, under the condition that the first preset counter counts once, the second preset counter counts once synchronously. And feeding back fault information to the preset user terminal under the condition that the counting times of the second preset counter reach the preset times.

In some embodiments, after the user terminal receives the fault information, the fault information is synchronized to the corresponding application account bound to the air conditioner. And under the condition that the application program sets a message reminding function, the application program carries out message pushing and fault information is pushed to a user. And under the condition that the application program shields the message reminding function, message pushing is carried out under the condition that the user logs in the application program, and fault information is pushed to the user. And prompts the user whether to authorize consent to send the failure information to the merchant for after-sale processing. In the event that authorization consent is determined, fault information is sent to the after-market merchant. Thus, the after-sale end of the merchant can conveniently check the fault information and analyze and process the fault information. Meanwhile, the user can directly communicate with the merchant after-sales end online artificial client on the application program, and can also obtain the merchant after-sales end contact mode for telephone communication. In some embodiments, the merchant after-market end is a cloud server.

As shown in conjunction with fig. 5, an embodiment of the present disclosure provides an apparatus 500 for monitoring an air conditioner, comprising: a first acquisition module 501, a second acquisition module 502, a third acquisition module 503, and a determination module 504. The first acquisition module 501 is configured to acquire a set temperature of an air conditioner and an indoor environment temperature, and to transmit the set temperature of the air conditioner and the indoor environment temperature to the second acquisition module. The second obtaining module 502 is configured to receive the set temperature and the indoor environment temperature of the air conditioner sent by the first obtaining module, obtain the internal machine data information and the external machine data information of the air conditioner according to the set temperature and the indoor environment temperature, and send the internal machine data information and the external machine data information of the air conditioner to the third obtaining module. The third obtaining module 503 is configured to receive the internal unit data information and the external unit data information of the air conditioner sent by the second obtaining module, obtain fault information according to the internal unit data information and the external unit data information, and send the fault information to the determining module. The determining module 504 is configured to receive the fault information sent by the third obtaining module and determine a fault solution according to the fault information.

By adopting the device for monitoring the air conditioner, provided by the embodiment of the disclosure, the set temperature and the indoor environment temperature of the air conditioner are acquired through the first acquisition module, and the second acquisition module acquires the inner machine data information and the outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature. The third acquisition module acquires fault information according to the internal machine data information and the external machine data information, and the determination module determines a fault solution according to the fault information. In this way, the common influence of the inner machine data information and the outer machine data information of the air conditioner is considered without depending on manual experience. The fault information of the air conditioner can be determined more accurately, so that a more accurate fault solution is obtained according to the fault information.

Further, the second obtaining module is configured to obtain the internal unit data information and the external unit data information of the air conditioner according to the set temperature and the indoor environment temperature by: a temperature difference between the set temperature and the indoor ambient temperature is obtained. And under the condition that the temperature difference value is greater than or equal to a preset temperature threshold value, triggering a first preset counter to count once, and acquiring the internal machine data information and the external machine data information of the air conditioner.

Further, the internal machine data information includes internal machine fault code information, the external machine data information includes external machine fault code information, and the third acquisition module is configured to acquire the fault information according to the internal machine data information and the external machine data information by: and under the condition that the internal machine fault code information is the existing fault code and/or the external machine fault code information is the existing fault code, determining the preset fault prompt information and the fault code as the fault information.

Further, the determination module is configured to determine the fault solution from the fault information by: and matching the fault solution corresponding to the fault information from a preset database. The database stores the corresponding relation between the fault information and the fault solution.

Further, the device for monitoring the air conditioner further comprises a feedback module, and the feedback module is configured to trigger the second preset counter to synchronously count once under the condition that the first preset counter counts once after the fault information is acquired according to the data information of the internal machine and the data information of the external machine. And feeding back fault information to the preset user terminal under the condition that the counting times of the second preset counter reach the preset times.

Further, the feedback module is further configured to trigger the counting times of the second preset counter to zero after the fault information is fed back to the preset user terminal under the condition that the counting times of the second preset counter reach the preset times.

As shown in connection with fig. 6, an embodiment of the present disclosure provides an apparatus 600 for monitoring an air conditioner, including a processor (processor) 604 and a memory (memory) 601. Optionally, the apparatus may also include a communication interface (Communication Interface) 602 and a bus 603. The processor 604, the communication interface 602, and the memory 601 may communicate with each other via the bus 603. The communication interface 602 may be used for information transfer. The processor 604 may invoke logic instructions in the memory 601 to perform the method for monitoring an air conditioner of the above-described embodiments.

By adopting the device for monitoring the air conditioner, provided by the embodiment of the disclosure, the set temperature and the indoor environment temperature of the air conditioner are obtained; acquiring inner machine data information and outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature; acquiring fault information according to the internal machine data information and the external machine data information; and acquiring a fault solution according to the fault information. In this way, the common influence of the inner machine data information and the outer machine data information of the air conditioner is considered without depending on manual experience. The fault information of the air conditioner can be determined more accurately, so that a more accurate fault solution is obtained according to the fault information.

Further, the logic instructions in the memory 601 described above may be implemented in the form of software functional units and may be stored in a computer readable storage medium when sold or used as a stand alone product.

The memory 601 serves as a computer readable storage medium, and may be used to store a software program, a computer executable program, and program instructions/modules corresponding to the methods in the embodiments of the present disclosure. The processor 604 executes the functional application and the data processing by executing the program instructions/modules stored in the memory 601, i.e., implements the method for monitoring the air conditioner in the above-described embodiment.

The memory 601 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, at least one application program required for functions; the storage data area may store data created according to the use of the terminal device, etc. In addition, the memory 601 may include a high-speed random access memory, and may also include a nonvolatile memory.

The embodiment of the disclosure provides an electronic device, comprising: the electronic equipment body and the device for monitoring the air conditioner. An apparatus for monitoring an air conditioner is mounted to an electronic device body. The mounting relationship described herein is not limited to being placed inside the electronic device body, but includes mounting connections with other components of the electronic device body, including but not limited to physical connections, electrical connections, or signal transmission connections, etc. Those skilled in the art will appreciate that the means for monitoring the air conditioner may be adapted to the available electronics body, thereby enabling other possible embodiments.

As shown in connection with fig. 7, in some embodiments, the electronic device is an air conditioner. The air conditioner includes an air conditioner body 700, and the apparatus 500 for monitoring an air conditioner described above. The apparatus 500 for monitoring an air conditioner is mounted to the air conditioner body 700.

In another embodiment, as shown in connection with fig. 8, the electronic device is an air conditioner. The air conditioner includes an air conditioner body 700, and the apparatus 600 for monitoring an air conditioner described above. The apparatus 600 for monitoring an air conditioner is mounted to the air conditioner body 700.

By adopting the electronic equipment provided by the embodiment of the disclosure, the set temperature of the air conditioner and the indoor environment temperature are obtained; acquiring inner machine data information and outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature; acquiring fault information according to the internal machine data information and the external machine data information; and acquiring a fault solution according to the fault information. In this way, the common influence of the inner machine data information and the outer machine data information of the air conditioner is considered without depending on manual experience. The fault information of the air conditioner can be determined more accurately, so that a more accurate fault solution is obtained according to the fault information.

The embodiment of the disclosure provides a storage medium storing program instructions which, when executed, perform the method for monitoring an air conditioner.

The disclosed embodiments provide a computer program product comprising a computer program stored on a computer readable storage medium, the computer program comprising program instructions which, when executed by a computer, cause the computer to perform the above-described method for monitoring an air conditioner.

The computer readable storage medium may be a transitory computer readable storage medium or a non-transitory computer readable storage medium.

Embodiments of the present disclosure may be embodied in a software product stored on a storage medium, including one or more instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of a method according to embodiments of the present disclosure. And the aforementioned storage medium may be a non-transitory storage medium including: a plurality of media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or a transitory storage medium.

The above description and the drawings illustrate embodiments of the disclosure sufficiently to enable those skilled in the art to practice them. Other embodiments may involve structural, logical, electrical, process, and other changes. The embodiments represent only possible variations. Individual components and functions are optional unless explicitly required, and the sequence of operations may vary. Portions and features of some embodiments may be included in, or substituted for, those of others. Moreover, the terminology used in the present application is for the purpose of describing embodiments only and is not intended to limit the claims. As used in the description of the embodiments and the claims, the singular forms "a," "an," and "the" (the) are intended to include the plural forms as well, unless the context clearly indicates otherwise. Similarly, the term "and/or" as used in this disclosure is meant to encompass any and all possible combinations of one or more of the associated listed. Furthermore, when used in the present disclosure, the terms "comprises," "comprising," and/or variations thereof, mean that the recited features, integers, steps, operations, elements, and/or components are present, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof. Without further limitation, an element defined by the phrase "comprising one …" does not exclude the presence of other like elements in a process, method or apparatus that includes the element. In this context, each embodiment may be described with emphasis on the differences from the other embodiments, and the same similar parts between the various embodiments may be referred to each other. For the methods, products, etc. disclosed in the embodiments, if they correspond to the method sections disclosed in the embodiments, the description of the method sections may be referred to for relevance.

Those of skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. The skilled artisan may use different methods for each particular application to achieve the described functionality, but such implementation should not be considered to be beyond the scope of the embodiments of the present disclosure. It will be clearly understood by those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, which are not repeated herein.

In the embodiments disclosed herein, the disclosed methods, articles of manufacture (including but not limited to devices, apparatuses, etc.) may be practiced in other ways. For example, the apparatus embodiments described above are merely illustrative, and for example, the division of the units may be merely a logical function division, and there may be additional divisions when actually implemented, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not performed. In addition, the coupling or direct coupling or communication connection shown or discussed with each other may be through some interface, device or unit indirect coupling or communication connection, which may be in electrical, mechanical or other form. The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to implement the present embodiment. In addition, each functional unit in the embodiments of the present disclosure may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit.

The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). In some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. In the description corresponding to the flowcharts and block diagrams in the figures, operations or steps corresponding to different blocks may also occur in different orders than that disclosed in the description, and sometimes no specific order exists between different operations or steps. For example, two consecutive operations or steps may actually be performed substantially in parallel, they may sometimes be performed in reverse order, which may be dependent on the functions involved. Each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

Claims (10)

1. A method for monitoring an air conditioner, comprising:

acquiring the set temperature and the indoor environment temperature of an air conditioner;

Acquiring inner machine data information and outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature;

acquiring fault information according to the internal machine data information and the external machine data information;

And determining a fault solution according to the fault information.

2. The method of claim 1, wherein acquiring the internal machine data information and the external machine data information of the air conditioner according to the set temperature and the indoor environment temperature comprises:

acquiring a temperature difference between the set temperature and the indoor environment temperature;

And triggering a first preset counter to count once under the condition that the temperature difference value is greater than or equal to a preset temperature threshold value, and acquiring the internal machine data information and the external machine data information of the air conditioner.

3. The method of claim 1, wherein the internal machine data information comprises internal machine fault code information, the external machine data information comprises external machine fault code information, and obtaining fault information according to the internal machine data information and the external machine data information comprises:

And under the condition that the fault code information of the internal machine is a fault code and/or the fault code information of the external machine is a fault code, determining the preset fault prompt information and the fault code as the fault information.

4. The method of claim 1, wherein determining a fault solution from the fault information comprises:

matching a fault solution corresponding to the fault information from a preset database; the database stores the corresponding relation between the fault information and the fault solution.

5. The method of claim 2, further comprising, after obtaining fault information from the internal machine data information and the external machine data information:

triggering a second preset counter to synchronously count once under the condition that the first preset counter counts once;

And feeding back the fault information to a preset user terminal under the condition that the counting times of the second preset counter reach the preset times.

6. The method according to claim 4, wherein after feeding back the fault information to the preset user terminal if the count number of the second preset counter reaches the preset number, further comprising:

triggering the counting times of the second preset counter to be cleared.

7. An apparatus for monitoring an air conditioner, comprising:

a first acquisition module configured to acquire a set temperature of an air conditioner and an indoor environment temperature;

The second acquisition module is configured to acquire inner machine data information and outer machine data information of the air conditioner according to the set temperature and the indoor environment temperature;

The third acquisition module is configured to acquire fault information according to the internal machine data information and the external machine data information;

A determination module configured to determine a fault solution based on the fault information.

8. An apparatus for monitoring an air conditioner comprising a processor and a memory storing program instructions, wherein the processor is configured to perform the method for monitoring an air conditioner according to any one of claims 1 to 6 when the program instructions are run.

9. An electronic device, comprising:

an electronic device body;

The apparatus for monitoring an air conditioner as claimed in claim 7 or 8, mounted to the electronic device body.

10. A storage medium storing program instructions which, when executed, perform the method for monitoring an air conditioner according to any one of claims 1 to 6.