CN117853136A

CN117853136A - Customer examination processing method and device

Info

Publication number: CN117853136A
Application number: CN202410035394.8A
Authority: CN
Inventors: 王毓毅
Original assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Current assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Priority date: 2024-01-10
Filing date: 2024-01-10
Publication date: 2024-04-09

Abstract

The invention discloses a processing method and a processing device for customer examination, and relates to the technical field of customer examination. One embodiment of the method comprises the following steps: obtaining customer data for a target customer from at least one data source; generating attribute data of the target client aiming at least one attribute theme according to the client data; wherein the attribute topics correspond to a plurality of customer dimensions; determining a corresponding examination condition of an examination subject; according to the examination conditions and the attribute data of the target client for each attribute theme, performing examination processing for the examination theme on the target client; generating a review node of the target client for the review topic; the censoring node is stored in a graph database. The implementation mode can automatically carry out examination processing on the clients by the system, has high accuracy and can save the required labor cost.

Description

Customer examination processing method and device

Technical Field

The invention relates to the technical field of customer examination, in particular to a customer examination processing method and device.

Background

Along with the rapid growth of information data, various relevant data of clients are more and more, the dimension is also wider and wider, and large data analysis is already a trend. In many scenarios, it is necessary to review customers based on customer data and policy content. In the prior art, the examination and judgment of the policy content are manually carried out by clients or related personnel, and the examination mode has low accuracy and high labor cost.

Disclosure of Invention

Therefore, the embodiment of the invention provides a processing method and a processing device for customer examination, which can automatically carry out examination processing on customers by a system, have high accuracy and can save the required labor cost.

In a first aspect, an embodiment of the present invention provides a method for processing customer censoring, including:

obtaining customer data for a target customer from at least one data source;

generating attribute data of the target client aiming at least one attribute theme according to the client data; wherein the attribute topics correspond to a plurality of customer dimensions;

determining a corresponding examination condition of an examination subject;

according to the examination conditions and the attribute data of the target client for each attribute theme, performing examination processing for the examination theme on the target client;

generating a review node of the target client for the review topic;

the censoring node is stored in a graph database.

Optionally, generating attribute data of the target client for at least one attribute topic according to the client data includes:

determining a client type of the target client, and determining at least one attribute theme corresponding to the client type;

For each of the attribute topics: determining a plurality of client dimensions corresponding to the attribute theme; determining dimension data of the target client for each client dimension according to client data from the data source; and combining dimension data corresponding to the client dimensions to generate attribute data of the target client aiming at the attribute theme.

Optionally, the performing, according to the censoring condition and the attribute data of the target client for each attribute topic, censoring processing for the censoring topic on the target client includes:

determining at least one target dimension corresponding to the examination condition;

acquiring dimension data corresponding to each target dimension from attribute data of each attribute subject aiming at each target client;

and carrying out examination processing aiming at the examination theme on the target client according to the examination conditions and dimension data corresponding to each target dimension.

Optionally, the censoring topic corresponds to a plurality of censoring conditions;

the generating the audit node of the target client for the audit topic includes:

for each of the censoring conditions: generating a review record corresponding to the review condition; wherein the audit record includes: the examination conditions and comparison results; the comparison result is determined according to dimension data corresponding to the target dimension corresponding to the examination condition;

Generating a review content node of the target client aiming at the review theme according to the review record corresponding to each review condition;

determining an inspection processing result according to the comparison result corresponding to each inspection condition;

and generating a review result node of the target client aiming at the review theme according to the review processing result.

Optionally, the storing the censoring node in a graph database includes:

determining the node type corresponding to the examining node;

determining a directed edge type according to the node type;

connecting a client node corresponding to the target client and the inspection node through the directed edge corresponding to the directed edge type; wherein the directed edge points from the client node to the censoring node.

Optionally, the determining a directed edge type according to the node type includes:

responsive to the node type characterizing the censored content node, determining a directed edge type as a first directed edge, the first directed edge being used to characterize censored content relationships;

responsive to the node type characterizing the audit result node, determining a directed edge type as a second directed edge, the second directed edge being used to characterize the audit result relationship.

Optionally, after the storing the censoring node in the graph database, the method further includes:

deleting a corresponding examination node of the examination topic from the graph database in response to monitoring that a condition change event for the examination topic occurs;

acquiring a change condition of the examination subject corresponding to a processing method of customer examination;

according to the change conditions and the attribute data of the target clients aiming at each attribute theme, carrying out examination processing on the target clients and generating examination nodes corresponding to the change conditions;

and storing the censored nodes corresponding to the change conditions in the graph database.

In a second aspect, an embodiment of the present invention provides a processing apparatus for customer review, including:

a data acquisition module for acquiring customer data for a target customer from at least one data source;

the data generation module is used for generating attribute data of the target client aiming at least one attribute theme according to the client data; wherein the attribute topics correspond to a plurality of customer dimensions;

the condition determining module is used for determining the examination conditions corresponding to the examination subjects;

the examination processing module is used for carrying out examination processing on the examination subjects on the target client according to the examination conditions and the attribute data of the target client on each attribute subject;

The node generation module is used for generating an examination node of the target client aiming at the examination theme;

and the node storage module is used for storing the examining node in a graph database.

Optionally, the data generating module is specifically configured to:

Optionally, the censoring processing module is specifically configured to:

The node generation module is specifically configured to:

Optionally, the node storage module is specifically configured to:

determining the node type corresponding to the examining node;

determining a directed edge type according to the node type;

In a third aspect, an embodiment of the present invention provides an electronic device, including:

one or more processors;

Storage means for storing one or more programs,

the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the methods of any of the embodiments described above.

In a fourth aspect, embodiments of the present invention provide a computer readable medium having stored thereon a computer program which, when executed by a processor, implements a method as described in any of the above embodiments.

In a fifth aspect, embodiments of the present invention provide a computer program product comprising a computer program which, when executed by a processor, implements a method as described in any of the above embodiments.

One embodiment of the above invention has the following advantages or benefits: attribute data for the target client for the at least one attribute topic is generated using client data for the target client from the at least one data source. And according to the examination conditions corresponding to the examination topics and the attribute data of the target clients aiming at each attribute topic, carrying out examination processing aiming at the examination topics on the target clients, generating examination nodes aiming at the examination topics of the target clients, and storing the examination nodes in a graph database. The proposal of the embodiment of the invention can automatically carry out examination processing on the clients by the system, has high accuracy and can save the required labor cost.

Further, using the client data for the target client from the at least one data source, attribute data for the target client for the at least one attribute topic is generated and an audit process is performed based on the attribute data for the at least one attribute topic. The diversification of data sources and the multidimensional of attribute subjects can enable the result of the examination processing to be more accurate.

In addition, because the graph database is adopted, the related data of the clients can be clearly displayed, and the query speed under the condition of large data volume in the future can be accelerated.

Further effects of the above-described non-conventional alternatives are described below in connection with the embodiments.

Drawings

The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:

FIG. 1 is a flow chart of a method for processing customer reviews according to a first embodiment of the present invention;

FIG. 2 is a flow chart of a method for processing customer reviews according to a second embodiment of the present invention;

FIG. 3 is a flow chart of a method for processing customer reviews according to a third embodiment of the present invention;

FIG. 4 is a schematic diagram of a client inspection processing device according to an embodiment of the present invention;

Fig. 5 is a schematic diagram of a computer system suitable for use in implementing an embodiment of the invention.

Detailed Description

Exemplary embodiments of the present invention will now be described with reference to the accompanying drawings, in which various details of the embodiments of the present invention are included to facilitate understanding, and are to be considered merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

In the technical scheme of the invention, the aspects of acquisition, analysis, use, transmission, storage and the like of the related user personal information all meet the requirements of related laws and regulations, are used for legal and reasonable purposes, are not shared, leaked or sold outside the aspects of legal use and the like, and are subjected to supervision and management of a supervision department. Necessary measures should be taken for the personal information of the user to prevent illegal access to such personal information data, ensure that personnel having access to the personal information data comply with the regulations of the relevant laws and regulations, and ensure the personal information of the user. Once these user personal information data are no longer needed, the risk should be minimized by limiting or even prohibiting the data collection and/or deletion.

Fig. 1 is a flow chart of a processing method for customer inspection according to a first embodiment of the present invention, as shown in fig. 1, the method includes:

step 101: customer data for a target customer is obtained from at least one data source.

Step 102: generating attribute data of a target client aiming at least one attribute theme according to the client data; wherein the attribute topics correspond to a plurality of customer dimensions.

Different attribute topics correspond to different customer dimensions. The attribute theme and its corresponding dimensions may be set according to specific requirements. If the theme 1 corresponds to the customer basic information data, the theme 2 corresponds to the customer high management information data, the theme 3 corresponds to the customer actual control person data, and the like.

In one embodiment of the present invention, generating attribute data for a target client for at least one attribute topic from client data includes: determining a client type of a target client, and determining at least one attribute theme corresponding to the client type; for each attribute topic: determining a plurality of client dimensions corresponding to the attribute theme; determining dimension data of a target client for each client dimension according to client data from a data source; and combining dimension data corresponding to the dimensions of each client to generate attribute data of the target client aiming at the attribute theme.

Different attribute topics may be set for different customer types. Based on the client data from at least one data source, at least one attribute theme aiming at a target client is constructed, the client data can be processed with finer and more accurate granularity, and various dimension data of a user can be conveniently checked.

Step 103: and determining the examination conditions corresponding to the examination subjects.

The censoring theme and its corresponding censoring conditions can be set according to specific requirements. The audit topic may be policy audit 1, policy audit 2, audit topic 1, audit topic 2, and so on. One censoring topic may correspond to at least one censoring condition. For example, the client type of the target client is enterprise, the examination subject is policy examination 1, and the examination conditions corresponding to policy examination 1 may include: the established years are more than 3 years, the number of enterprises is more than 50, the business income is more than 100 ten thousand, and the like.

Step 104: and according to the examination conditions and the attribute data of the target client aiming at each attribute theme, carrying out examination processing aiming at the examination theme on the target client.

The attribute data of the target client for each attribute theme comprises data of various dimensions of the target client. And checking the examination conditions of the examination topics according to the attribute data of the target clients aiming at the attribute topics to obtain the examination results of the target clients aiming at the examination topics.

Performing an audit process on the target client for an audit topic, including: determining a target client to carry out an examination result aiming at an examination subject; and generating a review content node and a review result node of the target client aiming at the review theme.

In one embodiment of the present invention, according to a review condition and attribute data of a target client for each attribute topic, a review process for a review topic is performed on the target client, including: determining at least one target dimension corresponding to the examination condition; acquiring dimension data corresponding to each target dimension from attribute data of each attribute subject of a target client; and according to the examination conditions and dimension data corresponding to each target dimension, performing examination processing aiming at an examination subject on the target client.

For example, the target client corresponds to 1 topic 1, where topic 1 corresponds to the client base information data. The examination conditions corresponding to the policy examination 1 include: the established years are greater than 3 years. And if the establishment period of the target client is 2 years, the target client does not accord with the examination condition corresponding to the policy examination 1, and the examination result is determined to be failed.

Step 105: generating an inspection node of a target client aiming at an inspection theme; the censoring nodes are stored in a graph database.

The censoring node may comprise: the target client examines the content node and the result node for the examination subject. The graph database may include: a client node, a topic node corresponding to each attribute topic of the client, a censoring content node, a censoring result node, an abnormal censoring data node and the like.

The graph database is a data management system such as Galaxybas, graphDB with node, edge based storage units. Because the graph database is adopted, the related data of the clients can be clearly displayed, and the query speed under the condition of large data volume in the future can be accelerated.

In one embodiment of the invention, the censoring topic corresponds to a plurality of censoring conditions; generating a review node for a target client for a review topic, comprising: for each examination condition: generating a review record corresponding to the review condition; wherein the audit record includes: examination conditions and comparison results; the comparison result is determined according to dimension data corresponding to the target dimension corresponding to the examination condition; generating an examination content node of the target client aiming at the examination subject according to the examination records corresponding to the examination conditions; determining an examination processing result according to the comparison result corresponding to each examination condition; and generating a review result node of the target client for the review subject according to the review processing result.

For example, the target client corresponds to 1 topic 1 and topic 2, where topic 1 corresponds to the client base information data and topic 2 corresponds to the client report data. The examination conditions corresponding to the policy examination 1 include: the established years are more than 3 years, and the business income is more than 100 ten thousand. And determining that the service life of the target client is 2 years from the subject 1 of the target client, and determining that the business income is 60 ten thousand from the subject 2 of the target client, wherein the target client does not accord with the examination condition corresponding to the policy examination 1, and determining that the examination result is failed.

The censored content node of the target client for the policy censoring 1 comprises: and the two examination conditions correspond to examination records. The audit records corresponding to years greater than 3 years of satisfaction include: target customer identification, condition 1 identification, 2 years, non-compliance. The audit records corresponding to business incomes greater than 100 ten thousand include: target customer identification, condition 2 identification, 60 ten thousand, and disagreement. The examination result node of the target client for the policy examination 1 includes: target customer identification, policy censoring 1 identification, non-compliance.

In an aspect of an embodiment of the present invention, attribute data for a target client for at least one attribute topic is generated using client data for the target client from at least one data source. And according to the examination conditions corresponding to the examination topics and the attribute data of the target clients aiming at each attribute topic, carrying out examination processing aiming at the examination topics on the target clients, generating examination nodes aiming at the examination topics of the target clients, and storing the examination nodes in a graph database. The proposal of the embodiment of the invention can automatically carry out examination processing on the clients by the system, has high accuracy and can save the required labor cost.

Fig. 2 is a flow chart of a processing method for customer review according to a second embodiment of the present invention, as shown in fig. 2, the method includes:

step 201: customer data for a target customer is obtained from at least one data source.

Step 202: generating attribute data of a target client aiming at least one attribute theme according to the client data; wherein the attribute topics correspond to a plurality of customer dimensions.

Step 203: and determining the examination conditions corresponding to the examination subjects.

Step 204: and according to the examination conditions and the attribute data of the target client aiming at each attribute theme, carrying out examination processing aiming at the examination theme on the target client.

Step 205: an audit node is generated for the audit subject for the target client.

Step 206: determining the node type corresponding to the inspection node; and determining the directed edge type according to the node type.

The censoring node may comprise: the target client examines the content node and the result node for the examination subject. If the node type characterizes the censored content node, the directed edge type is determined to be a first directed edge, the first directed edge being used to characterize censored content relationships. If the node type characterizes the inspection result node, determining the directed edge type as a second directed edge, wherein the second directed edge is used for characterizing the inspection result relation.

Step 207: in the graph database, connecting a client node and an inspection node corresponding to a target client through a directed edge corresponding to the directed edge type; wherein the directed edge points from the client node to the censoring node.

In the scheme of the embodiment of the invention, the client node and the examining node are connected through different types of directed edges. All examination results, abnormal examination data, specific comparison information data and the like corresponding to the examination contents can be checked through the graph database. With the wider dimension information of the customers in the future, the graph database can provide a quick-response and clear-relation presentation form for the customers.

Fig. 3 is a flow chart of a processing method for customer review according to a third embodiment of the present invention, as shown in fig. 3, the method includes:

Step 301: customer data for a target customer is obtained from at least one data source.

Step 302: generating attribute data of a target client aiming at least one attribute theme according to the client data; wherein the attribute topics correspond to a plurality of customer dimensions.

Step 303: and determining the examination conditions corresponding to the examination subjects.

Step 304: and according to the examination conditions and the attribute data of the target client aiming at each attribute theme, carrying out examination processing aiming at the examination theme on the target client.

Step 305: generating an inspection node of a target client aiming at an inspection theme; the censoring nodes are stored in a graph database.

Step 306: in response to monitoring that a condition change event for the audit topic occurs, the audit node corresponding to the audit topic is deleted from the graph database.

Step 307: and acquiring the change condition of the examination subject on the processing method of the customer examination.

Step 308: and according to the change conditions and the attribute data of the target clients aiming at each attribute theme, carrying out examination processing on the target clients and generating examination nodes corresponding to the change conditions.

Step 309: and storing the censored nodes corresponding to the change conditions in a graph database.

The condition change event is an event that modifies the censoring condition of the censoring topic. Steps 305 to 309 are a process performed in a continuous loop. Once the examination conditions of the examination subjects are monitored to be changed, namely the customer policies configured by the user are changed, the data about the monitored subjects which are stored in the graph database before are required to be subjected to data analysis again, the examination results are recalculated and stored in the graph database, and meanwhile, the clients can be informed by pushing messages in real time.

In order to facilitate understanding of the scheme of the embodiment of the invention, the embodiment of the invention also provides a processing scheme for customer examination. The processing scheme is used for policy review of clients. Information data of each dimension of the clients of other external components, such as client report data, client rating data, client basic information data, client high management information data, client actual control person data and the like, are butted, so that the other component is pushed to the component in a message pushing Kafka (sending and consuming tool of a message queue) mode. The component receives dimension information of different components to form different theme data. For example, the customer rating data corresponds to topic 1, the customer report data corresponds to topic 2, and so on. And analyzing data under different topics by combining a storm (streaming processing tool), filtering and analyzing data layers by adopting streaming processing, then combining configured client policy examination contents to carry out information and policy examination one by one, and finally placing the examination contents and examination results into a graph database.

The graph database is a data storage style based on a node-to-side to node format. The nodes store information and the sides store relationship information. The information of a client can exist in a variety of dimensions with which a graphical network of clients is formed. And storing the data analyzed by the previous storm flow processing in a graph database, wherein the data comprises all inspection results corresponding to clients, abnormal inspection data, specific comparison information data corresponding to inspected contents and the like. Thus, a review gallery of customers is formed, and the advantages of the gallery database can be more and more obvious as the dimension information of the customers is wider in the future. The clients can check specific abnormal result data and specific comparison information after corresponding abnormal results, and the display form which can be responded quickly and has clear relation is provided for the clients.

The proposal of the embodiment of the invention adopts a mode of combining message queues and streams, combines various relevant data of clients, carries out detailed comparison examination on the policy contents, and can automatically realize the examination of the client policy contents. The scheme is accurate and intelligent, and reduces the labor cost of clients. In addition, because the graph database is adopted, the related data of the client can be clearly displayed, and the query speed under the condition of large data volume in the future is accelerated.

Fig. 4 is a schematic structural diagram of a processing device for customer inspection according to an embodiment of the present invention, as shown in fig. 4, the device includes:

a data acquisition module 401 for acquiring client data for a target client from at least one data source;

a data generating module 402, configured to generate attribute data of a target client for at least one attribute topic according to the client data; wherein the attribute topics correspond to a plurality of customer dimensions;

a condition determining module 403, configured to determine a censoring condition corresponding to a censoring subject;

the censoring processing module 404 is configured to perform censoring processing for the censoring topic on the target client according to the censoring condition and attribute data of the target client for each attribute topic;

A node generating module 405, configured to generate an inspection node of the target client for the inspection subject;

node storage module 406 is configured to store the censored nodes in the graph database.

Optionally, the data generating module 402 is specifically configured to:

determining a client type of a target client, and determining at least one attribute theme corresponding to the client type;

for each attribute topic: determining a plurality of client dimensions corresponding to the attribute theme; determining dimension data of a target client for each client dimension according to client data from a data source; and combining dimension data corresponding to the dimensions of each client to generate attribute data of the target client aiming at the attribute theme.

Optionally, the censoring processing module 404 is specifically configured to:

acquiring dimension data corresponding to each target dimension from attribute data of each attribute subject of a target client;

and according to the examination conditions and dimension data corresponding to each target dimension, performing examination processing aiming at an examination subject on the target client.

the node generating module 405 is specifically configured to:

for each examination condition: generating a review record corresponding to the review condition; wherein the audit record includes: examination conditions and comparison results; the comparison result is determined according to dimension data corresponding to the target dimension corresponding to the examination condition;

Generating an examination content node of the target client aiming at the examination subject according to the examination records corresponding to the examination conditions;

determining an examination processing result according to the comparison result corresponding to each examination condition;

and generating a review result node of the target client for the review subject according to the review processing result.

Optionally, the node storage module 406 is specifically configured to:

determining the node type corresponding to the inspection node;

determining a directed edge type according to the node type;

connecting a client node and an inspection node corresponding to a target client through a directed edge corresponding to the directed edge type; wherein the directed edge points from the client node to the censoring node.

Optionally, the node storage module 406 is specifically configured to:

in response to the node type characterizing the audit result node, the directed edge type is determined to be a second directed edge, the second directed edge being used to characterize the audit result relationship.

Optionally, the method further comprises:

the monitoring module is used for deleting the examination nodes corresponding to the examination topics from the graph database in response to monitoring that the condition change event aiming at the examination topics occurs;

Acquiring a change condition of a review theme corresponding to a processing method of customer review;

according to the changing conditions and the attribute data of the target clients aiming at each attribute theme, carrying out examination processing on the target clients and generating examination nodes corresponding to the changing conditions;

and storing the censored nodes corresponding to the change conditions in a graph database.

The embodiment of the invention provides electronic equipment, which comprises:

one or more processors;

storage means for storing one or more programs,

when the one or more programs are executed by the one or more processors, the one or more processors are caused to implement the methods of any of the embodiments described above.

The embodiment of the invention provides a computer program product, comprising a computer program which, when being executed by a processor, realizes the processing method of customer examination in the embodiment of the invention.

Referring now to FIG. 5, there is illustrated a schematic diagram of a computer system 500 suitable for use in implementing an embodiment of the present invention. The terminal device shown in fig. 5 is only an example, and should not impose any limitation on the functions and the scope of use of the embodiment of the present invention.

As shown in fig. 5, the computer system 500 includes a Central Processing Unit (CPU) 501, which can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 502 or a program loaded from a storage section 508 into a Random Access Memory (RAM) 503. In the RAM 503, various programs and data required for the operation of the system 500 are also stored. The CPU 501, ROM 502, and RAM 503 are connected to each other through a bus 504. An input/output (I/O) interface 505 is also connected to bus 504.

The following components are connected to the I/O interface 505: an input section 506 including a keyboard, a mouse, and the like; an output portion 507 including a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker, and the like; a storage portion 508 including a hard disk and the like; and a communication section 509 including a network interface card such as a LAN card, a modem, or the like. The communication section 509 performs communication processing via a network such as the internet. The drive 510 is also connected to the I/O interface 505 as needed. A removable medium 511 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 510 as needed so that a computer program read therefrom is mounted into the storage section 508 as needed.

In particular, according to embodiments of the present disclosure, the processes described above with reference to flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method shown in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network via the communication portion 509, and/or installed from the removable media 511. The above-described functions defined in the system of the present invention are performed when the computer program is executed by a Central Processing Unit (CPU) 501.

The computer readable medium shown in the present invention may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with the computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.

The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The modules involved in the embodiments of the present invention may be implemented in software or in hardware. The described modules may also be provided in a processor, for example, as: the system comprises a data acquisition module, a data generation module, a condition determination module, an examination processing module, a node generation module and a node storage module. Where the names of the modules do not constitute a limitation of the module itself in some cases, for example, the data acquisition module may also be described as "a module that acquires client data for a target client from at least one data source".

As another aspect, the present invention also provides a computer-readable medium that may be contained in the apparatus described in the above embodiments; or may be present alone without being fitted into the device. The computer readable medium carries one or more programs which, when executed by a device, cause the device to include:

obtaining customer data for a target customer from at least one data source;

determining a corresponding examination condition of an examination subject;

generating a review node of the target client for the review topic;

the censoring node is stored in a graph database.

According to the technical scheme of the embodiment of the invention, the attribute data of the target client aiming at least one attribute theme is generated by utilizing the client data aiming at the target client from at least one data source. And according to the examination conditions corresponding to the examination topics and the attribute data of the target clients aiming at each attribute topic, carrying out examination processing aiming at the examination topics on the target clients, generating examination nodes aiming at the examination topics of the target clients, and storing the examination nodes in a graph database. The proposal of the embodiment of the invention can automatically carry out examination processing on the clients by the system, has high accuracy and can save the required labor cost.

The above embodiments do not limit the scope of the present invention. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives can occur depending upon design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the scope of the present invention.

Claims

1. A method of processing customer reviews, comprising:

obtaining customer data for a target customer from at least one data source;

Determining a corresponding examination condition of an examination subject;

generating a review node of the target client for the review topic;

the censoring node is stored in a graph database.

2. The method of claim 1, wherein generating attribute data for the target client for at least one attribute topic from the client data comprises:

3. The method according to claim 1, wherein said performing, on the basis of the censoring condition and the attribute data of the target client for each of the attribute subjects, censoring processing for the censoring subjects on the target client includes:

4. The method of claim 1, wherein the censored subject corresponds to a plurality of censored conditions;

5. The method of claim 1, wherein the storing the censored node in a graph database comprises:

determining the node type corresponding to the examining node;

determining a directed edge type according to the node type;

6. The method of claim 5, wherein said determining a directed edge type from said node type comprises:

7. The method of claim 1, wherein after storing the censoring node in a graph database, further comprising:

8. A customer screening processing apparatus, comprising:

9. The apparatus of claim 8, wherein the data generation module is specifically configured to:

10. The apparatus of claim 8, wherein the audit processing module is specifically configured to:

11. The apparatus of claim 8, wherein the censoring topic corresponds to a plurality of censoring conditions;

The node generation module is specifically configured to:

12. The apparatus of claim 8, wherein the node storage module is specifically configured to:

determining the node type corresponding to the examining node;

determining a directed edge type according to the node type;

13. An electronic device, comprising:

One or more processors;

storage means for storing one or more programs,

when executed by the one or more processors, causes the one or more processors to implement the method of any of claims 1-7.

14. A computer readable medium, on which a computer program is stored, characterized in that the program, when being executed by a processor, implements the method according to any of claims 1-7.

15. A computer program product comprising a computer program which, when executed by a processor, implements the method according to any of claims 1-7.