CN117745221A

CN117745221A - Method and device for configuring product early warning event

Info

Publication number: CN117745221A
Application number: CN202311767216.6A
Authority: CN
Inventors: 邢帅; 袁阳; 王志影
Original assignee: Zhongdian Jinxin Software Co Ltd
Current assignee: Zhongdian Jinxin Software Co Ltd
Priority date: 2023-12-20
Filing date: 2023-12-20
Publication date: 2024-03-22

Abstract

The application provides a configuration method and a device for a product early warning event, wherein a product handling process related to a target business product is mapped in a process configuration canvas in response to a process mapping operation applied in the process configuration canvas; determining a target handling node for monitoring the product monitoring index in the product handling process in response to the process association operation applied to the product monitoring index related to the target business product; responding to the early warning configuration operation applied aiming at the product monitoring index, and determining an early warning event triggered by the product monitoring index under the target handling node and an early warning rule of the early warning event; and responding to the trigger of the configuration item checking event, displaying a business trip board, and displaying a product handling flow, product monitoring indexes and early warning events in the business trip board. In this way, corresponding product monitoring indexes can be set for the target handling nodes in the product handling process, so that the target handling nodes can be monitored through the product monitoring indexes.

Description

Method and device for configuring product early warning event

Technical Field

The present disclosure relates to the field of data processing technologies, and in particular, to a method and an apparatus for configuring a product early warning event.

Background

Along with the increasing complexity of the customer management scene, the amount of the customer data involved in the customer management scene is increased, and at this time, in order to improve the experience and satisfaction of the customer and realize stable and growth of the business, the key customer data needs to be effectively captured; on the premise of huge data volume, how to accurately capture key customer data in massive data so as to effectively find out the real demands of customers and timely respond to the real demands of the customers becomes a difficult problem.

Disclosure of Invention

Accordingly, the present application is directed to a method and an apparatus for configuring early warning events of products, so as to solve the problem that accurate capturing of customer data cannot be achieved in the prior art, and further effectively find out the real requirements of customers.

The embodiment of the application provides a configuration method of a product early warning event, wherein terminal equipment provides a flow configuration canvas through a graphical user interface; the configuration method comprises the following steps:

mapping a product handling flow related to a target business product in the flow configuration canvas in response to the flow mapping operation applied in the flow configuration canvas;

Determining a target handling node for monitoring the product monitoring index in the product handling process in response to a process association operation applied to the product monitoring index related to the target business product;

responding to the early warning configuration operation applied to the product monitoring index, and determining an early warning event triggered by the product monitoring index under the target handling node and an early warning rule of the early warning event;

and responding to the trigger of the configuration item viewing event, displaying a business trip board in the graphical user interface, and displaying the product handling flow, the product monitoring index and the early warning event in the business trip board.

In one possible implementation manner, the mapping the product handling process related to the target business product in the process configuration canvas in response to the process mapping operation applied in the process configuration canvas includes:

determining a business transaction stage involved in completing the transaction of the target business product in response to the stage configuration operation applied in the flow configuration canvas;

determining a business transaction event employed to complete the business transaction stage in response to a mode configuration operation applied with respect to the business transaction stage;

Determining, in response to a node configuration operation applied with respect to the business transaction event, a business transaction node involved in completing the business transaction stage in accordance with the business transaction event;

and mapping to obtain a product handling flow related to the target service product based on the service handling stage, the service handling events and the service handling nodes related to each service handling event.

In one possible implementation, the product monitoring index related to the target business product is determined by:

determining a product monitoring index suitable for monitoring the business handling node of the target business product by analyzing historical behavior data and/or customer investigation data of a customer by using an index acquisition tool; and/or the number of the groups of groups,

responsive to a first index configuration operation, displaying an index configuration interface in the graphical user interface; wherein, the index configuration interface displays basic index configuration items;

configuring a plurality of base monitoring indicators related to the product monitoring indicator in response to a second indicator configuration operation for the base indicator configuration item;

configuring index combining logic between the plurality of base monitoring indexes in response to a logic configuration operation applied to the plurality of base monitoring indexes;

And combining the plurality of basic monitoring indexes according to the index combination logic to determine a product monitoring index suitable for monitoring the service handling node of the target service product.

In one possible implementation, the determining, in response to the pre-alarm configuration operation applied by the product monitoring indicator, a pre-alarm event triggered by the product monitoring indicator under the target handling node and a pre-alarm rule of the pre-alarm event includes:

responding to event configuration operation applied to the product monitoring index, determining an early warning event triggered by the product monitoring index under the target handling node, and displaying a rule configuration interface in the graphical user interface;

configuring a plurality of basic early warning matters involved in early warning of a target monitoring group for which the product monitoring index aims under the early warning event in response to the matter configuration operation applied in the rule configuration interface;

and combining the basic early warning matters to obtain an early warning rule of the early warning event.

In one possible implementation, the business trip board includes an index display area therein; the displaying the product monitoring index in the business trip sign comprises:

For each product monitoring index, displaying the index detail information of the product monitoring index in an index display area corresponding to the product monitoring index; the index display area corresponding to the product monitoring index is displayed below the flow display area corresponding to the product handling flow to which the target handling node monitored by the product monitoring index belongs.

In a possible implementation manner, the index detail information includes an acquired index monitoring value; the configuration method further comprises the following steps:

and displaying the actual acquisition date of the index monitoring value in response to the fact that the stay time of the equipment cursor of the touch equipment on the index monitoring value is longer than a preset stay threshold.

In one possible implementation manner, the configuration method further includes:

and responding to the trigger of the early warning event, and distributing an early warning work order corresponding to the early warning event to an early warning department related to the early warning event.

In one possible implementation manner, the pre-warning worksheet corresponding to the pre-warning event is configured through the following steps:

responding to a work order configuration operation applied to the early warning event, and configuring an early warning range, early warning time and an early warning process related to the early warning event when the early warning event is triggered;

And generating an early warning work order corresponding to the early warning event based on the early warning range, the early warning time and the early warning flow.

and in response to information configuration operation applied to the product handling process, configuring pain point description information for describing pain point problems existing in the product handling process and pain point optimization information for optimizing the pain point problems.

The embodiment of the application also provides a configuration device of the product early warning event, and the terminal equipment provides a flow configuration canvas through a graphical user interface; the configuration device comprises:

a flow configuration module, configured to map out a product handling flow related to a target business product in the flow configuration canvas in response to a flow mapping operation applied in the flow configuration canvas;

the index configuration module is used for responding to the flow association operation applied to the product monitoring index related to the target business product and determining a target handling node for monitoring the product monitoring index in the product handling flow;

the event configuration module is used for responding to the early warning configuration operation applied to the product monitoring index and determining an early warning event triggered by the product monitoring index under the target handling node and an early warning rule of the early warning event;

And the billboard display module is used for responding to the triggering of the configuration item viewing event, displaying a business trip billboard in the graphical user interface and displaying the product handling flow, the product monitoring index and the early warning event in the business trip billboard.

In one possible implementation, the process configuration module, when configured to map out a product transaction process related to a target business product in the process configuration canvas in response to a process mapping operation applied in the process configuration canvas, is configured to:

In a possible implementation manner, the configuration device further comprises an index acquisition module, wherein the index acquisition module is used for determining a product monitoring index related to the target service product by the following steps:

In one possible implementation, the event configuration module, when configured to determine an early warning event triggered by the product monitoring indicator under the target handling node and an early warning rule of the early warning event in response to an early warning configuration operation applied with respect to the product monitoring indicator, is configured to:

In one possible implementation, the business trip board includes an index display area therein; the billboard display module is used for displaying the product monitoring index in the business trip billboard, and the billboard display module is used for:

In a possible implementation manner, the index detail information includes an acquired index monitoring value; the configuration device further comprises a date display module, wherein the date display module is used for:

In one possible implementation manner, the configuration device further comprises a work order dispatch module, where the work order dispatch module is configured to:

In a possible implementation manner, the configuration device further includes a work order configuration module, where the work order configuration module is configured to configure an early warning work order corresponding to the early warning event through the following steps:

In a possible implementation manner, the configuration device further comprises an information configuration module, wherein the information configuration module is used for:

The embodiment of the application also provides electronic equipment, which comprises: the system comprises a processor, a memory and a bus, wherein the memory stores machine-readable instructions executable by the processor, the processor and the memory are communicated through the bus when the electronic device is running, and the machine-readable instructions are executed by the processor to perform the steps of the method for configuring the product pre-warning event.

Embodiments of the present application also provide a computer readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of a method of configuring a product pre-warning event as described above.

The configuration method and the device for the product early warning event respond to the flow mapping operation applied in the flow configuration canvas, and map out the product handling flow related to the target business product in the flow configuration canvas; determining a target handling node for monitoring the product monitoring index in the product handling process in response to the process association operation applied to the product monitoring index related to the target business product; responding to the early warning configuration operation applied aiming at the product monitoring index, and determining an early warning event triggered by the product monitoring index under the target handling node and an early warning rule of the early warning event; and responding to the trigger of the configuration item viewing event, displaying a business trip board in a graphical user interface, and displaying a product handling flow, the product monitoring index and the early warning event in the business trip board. In this way, corresponding product monitoring indexes can be set for the target handling nodes in the product handling process, so that the target handling nodes can be monitored through the product monitoring indexes; meanwhile, a corresponding early warning event is configured for the target handling node, and the early warning event is timely triggered, so that the response to the client requirement is timely made, and the touch rate of the client requirement is improved. Meanwhile, considering that the problem that the customer cannot solve is encountered in the process of handling the target business product, in order to timely find the problem of the customer and respond to the problem, so as to achieve the purpose of assisting the customer in solving the generated problem, the monitoring of the auxiliary requirement of the user can be realized by monitoring the target handling node in the product handling process; meanwhile, in order to ensure the authenticity of the acquired customer demands, product monitoring indexes suitable for the target handling nodes can be set for different target handling nodes, so that the product monitoring indexes are utilized to monitor the real demands of the customers at the target handling nodes. In addition, in order to timely respond to the customer when the customer generates auxiliary demands, the customer can be reminded of responding to the customer by configuring an early warning event for the product monitoring index and triggering the early warning event.

In order to make the above objects, features and advantages of the present application more comprehensible, preferred embodiments accompanied with figures are described in detail below.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are needed in the embodiments will be briefly described below, it being understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered limiting the scope, and that other related drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.

Fig. 1 is a flowchart of a method for configuring a product early warning event according to an embodiment of the present application;

FIG. 2 is a schematic diagram of a rule configuration interface according to an embodiment of the present application;

FIG. 3 is a schematic illustration of a business trip sign provided in an embodiment of the present application;

fig. 4 is a schematic structural diagram of a configuration device for a product early warning event according to an embodiment of the present application;

fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present application.

Detailed Description

For the purposes of making the objects, technical solutions and advantages of the embodiments of the present application more clear, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is apparent that the described embodiments are only some embodiments of the present application, but not all embodiments. The components of the embodiments of the present application, which are generally described and illustrated in the figures herein, may be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, as provided in the accompanying drawings, is not intended to limit the scope of the application, as claimed, but is merely representative of selected embodiments of the application. Based on the embodiments of the present application, every other embodiment that a person skilled in the art would obtain without making any inventive effort is within the scope of protection of the present application.

According to research, as the customer management scene is increasingly complex, the amount of customer data involved in the customer management scene is increased, and at this time, in order to improve the experience and satisfaction of customers and realize stable and growth of business, key customer data needs to be effectively captured; on the premise of huge data volume, how to accurately capture key customer data in massive data so as to effectively find out the real demands of customers and timely respond to the real demands of the customers becomes a difficult problem.

Based on the above, the embodiment of the application provides a configuration method of a product early warning event, which can set corresponding product monitoring indexes for target handling nodes in a product handling process so as to realize the monitoring of the target handling nodes through the product monitoring indexes; meanwhile, a corresponding early warning event is configured for the target handling node, and the early warning event is timely triggered, so that the response to the client requirement is timely made, and the touch rate of the client requirement is improved.

Referring to fig. 1, fig. 1 is a flowchart of a method for configuring a product early warning event according to an embodiment of the present application. The terminal equipment provides a process configuration canvas through a graphical user interface; as shown in fig. 1, a method for configuring a product early warning event provided in an embodiment of the present application includes:

S101, mapping a product handling process related to a target business product in the process configuration canvas in response to the process mapping operation applied in the process configuration canvas.

S102, responding to a flow association operation applied aiming at a product monitoring index related to the target business product, and determining a target handling node for monitoring the product monitoring index in the product handling flow.

And S103, responding to the early warning configuration operation applied to the product monitoring index, and determining an early warning event triggered by the product monitoring index under the target handling node and an early warning rule of the early warning event.

And S104, responding to the trigger of the configuration item checking event, displaying a business trip board in the graphical user interface, and displaying the product handling flow, the product monitoring index and the early warning event in the business trip board.

According to the configuration method for the product early warning event, the product handling flow of the target business product can be configured by applying the flow mapping operation in the flow configuration canvas, so that planning of the product handling flow is reasonably realized; meanwhile, in order to realize effective monitoring of clients in the process of handling business by users, relevant product monitoring indexes can be configured aiming at target handling nodes in the product handling process so as to realize data monitoring at the target handling nodes; in order to timely respond to the client when the client has the demand, corresponding early warning events and early warning rules are configured aiming at each target handling node so as to achieve accurate acquisition of the client demand by triggering the early warning events and timely respond, and further, the touch rate of the client demand is further improved on the premise of effectively observing the real demand of the user.

Here, in order to facilitate the user to realize flexible configuration of the product handling process of the target service product according to the actual situation of the target service product, a process configuration canvas may be provided for the user through a graphical user interface of the terminal device used by the user, so that the user can realize configuration of the product handling process by means of the process configuration canvas.

In step S101, the user may implement flexible configuration of the product handling flow of the target service product by applying a flow mapping operation in the flow configuration canvas; specifically, in response to a flow mapping operation applied by a user in a flow configuration canvas, mapping at least one product handling node configured by the user through the flow mapping operation in the flow configuration canvas, and combining to obtain a product handling flow related to the target business product.

Here, the flow mapping operation may include operations such as dragging, sliding, clicking, and long pressing, so that the configuration of the product handling node involved in the product handling process may be implemented by dragging the product handling node into the flow configuration canvas, and further, the configuration of the product handling process may be implemented without code programming by the user, so that the configuration difficulty of the product handling process is reduced.

The product handling process can comprise a service handling stage, a service handling event, a service handling node related to the service handling stage and the like;

here, the business handling stage refers to a stage of completing a required experience of handling a target business product, taking the target business product as a loan product as an example, and the business handling stage may include a product recognition stage, a credit application stage and a payment configuration stage;

the business handling event means that a processing mode can be adopted when the business handling stage is completed; taking a business handling stage as an example of a product recognition stage, the modes that a user can take to complete the product recognition stage can comprise a mobile phone bank, a manual customer service, a bank APP and the like;

the service handling node refers to the handling steps required to be executed when the corresponding service handling event is adopted to complete the service handling stage; taking a business handling event as a mobile phone bank and a business handling stage as a product recognition stage as an example, the handling steps required to be executed by a user to complete product recognition in the mobile phone bank can include first page searching, clicking a product recommendation control (for example, clicking a product banner advertisement (banner)), entering a product detail page, and the like.

In the scheme provided by the application, the product handling process related to the target business product can be clicked (or dragged), and the execution process mapping operation can be triggered; specifically, the product handling process related to the target business product can be clicked (or dragged) through a finger, a mouse, a preset combination key and the like; the product handling process related to the target business product can be clicked (or dragged) through keys such as an L1 key, an R1 key, a ctrl key, an alt key, an a key and the like in the handle, and preset keys can be set manually according to requirements; or clicking (or dragging) the product handling flow related to the target business product in a sound control and preset triggering action mode.

In one embodiment, step S101 includes:

s1011, determining to complete the business transaction stage related to the transaction of the target business product in response to the stage configuration operation applied in the flow configuration canvas.

In the step, a user can complete the configuration of the business handling stage related to the handling of the target business product through stage configuration operation; specifically, in response to a stage configuration operation applied by a user in a process configuration canvas, mapping a business transaction stage selected by the user through the stage configuration operation in the process configuration canvas, thereby completing the configuration of the business transaction stage involved in the transaction of the target business product.

In the scheme provided by the application, the configuration operation of the execution stage can be triggered by clicking (or dragging) the business handling stage related to the target business product; specifically, the product handling stage involved in the target business product can be clicked (or dragged) through a finger, a mouse, a preset combination key and the like; the product handling stage related to the target business product can be clicked (or dragged) through keys such as an L1 key, an R1 key, a ctrl key, an alt key, an a key and the like in the handle, and preset keys can be set manually according to requirements; or clicking (or dragging) the product handling stage related to the target business product in a sound control and preset triggering action mode.

S1012, responding to the mode configuration operation applied to the business handling stage, and determining the business handling event adopted by the business handling stage.

In the step, after defining the business handling stages related to the target business product, a user can configure operation in a mode to complete business handling events which can be adopted in each business handling stage; specifically, in response to a mode configuration operation applied by a user to a service handling stage mapped in a flow configuration canvas, a service handling event selected by the user through the mode configuration operation as the service handling stage is mapped in the flow configuration canvas, so that the configuration of the service handling event adopted by each service handling stage is completed.

The business handling event may include a business handling channel, a business handling act, a business handling manner, and the like.

In the scheme provided by the application, the execution mode configuration operation can be triggered by clicking (or dragging) the business handling event related to the target business product; specifically, the product handling mode related to the target business product can be clicked (or dragged) through a finger, a mouse, a preset combination key and the like; the product handling mode related to the target business product can be clicked (or dragged) through keys such as an L1 key, an R1 key, a ctrl key, an alt key, an a key and the like in the handle, and preset keys can be set manually according to requirements; or clicking (or dragging) the product handling mode related to the target business product in a mode of voice control and preset triggering action.

S1013, responding to the node configuration operation applied to the business handling event, and determining the business handling node related to the business handling stage according to the business handling event.

In this step, after defining the business transaction event adopted by the business transaction stage, the user can configure the execution step (i.e., the business transaction node) of completing the business transaction stage under each business transaction event through the node configuration operation; specifically, in response to a node configuration operation applied by a user with respect to a service handling event mapped in a flow configuration canvas, mapping a service handling node configured for the service handling event by the user through the node configuration operation in the flow configuration canvas, thereby completing configuration of the service handling node required to be executed for completing a service handling stage under each service handling event.

In the scheme provided by the application, the service handling node involved in the target service product can be clicked (or dragged) to trigger the execution node configuration operation; specifically, the product handling node involved in the target business product can be clicked (or dragged) through a finger, a mouse, a preset combination key and the like; the product handling nodes related to the target business product can be clicked (or dragged) through keys such as an L1 key, an R1 key, a ctrl key, an alt key, an a key and the like in the handle, and preset keys can be set manually according to requirements; or clicking (or dragging) the product handling node related to the target business product in a sound control and preset triggering action mode.

S1014, mapping to obtain a product handling process related to the target service product based on the service handling stage, the service handling events and the service handling nodes related to each service handling event.

In the step, a business handling stage set for a target business product, business handling events which can be adopted in the business handling stage and business handling nodes which are required to be executed by each business handling event to complete the business handling stage are combined, and a product handling flow required to complete the handling of the target business product is obtained through mapping.

Here, considering that the customer can encounter an unresolved problem in the process of handling the target service product, in order to timely find the problem of the customer and respond to the problem, so as to achieve the purpose of assisting the customer in solving the generated problem, the monitoring of the auxiliary requirement of the user can be realized by monitoring the target handling node in the product handling process; meanwhile, in order to ensure the authenticity of the acquired customer demands, product monitoring indexes suitable for the target handling nodes can be set for different target handling nodes, so that the product monitoring indexes are utilized to monitor the real demands of the customers at the target handling nodes.

In step S102, the user may associate product monitoring indicators for monitoring the target handling node through a process association operation; specifically, in response to a process association operation applied by a user to a product monitoring index related to a target business product, determining a target handling node associated with the product monitoring index selected by the process association operation in a product handling process, so as to realize monitoring of customer demands at the target handling node through the product monitoring index.

The product monitoring index is used for monitoring whether the client generates auxiliary demands when executing the target handling node; the product monitoring indicators may include subjective monitoring indicators and objective monitoring indicators; subjective monitoring metrics may include net recommendation values (NPS metrics), CAST metrics, customer effort metrics (CES metrics), etc.; the objective monitoring index can comprise browsing time, call time, page clicking times, business handling time and the like; the subjective monitoring index and the objective monitoring index can be composite monitoring indexes; that is, the monitoring index may be composed of a plurality of basic monitoring indexes.

Here, in order to make the used product monitoring index more suitable for monitoring the target service product and/or the customer, the product monitoring index related to the target service product may be determined by analyzing the historical behavior data of the customer and/or the customer investigation data.

In the scheme provided by the application, the related operation of the execution flow can be triggered by clicking the product monitoring index and the related target handling node; specifically, the product monitoring index and the associated target handling node can be clicked by a finger, a mouse, a preset combination key and the like; the product monitoring index and the associated target handling node can be clicked through keys such as an L1 key, an R1 key, a ctrl key, an alt key, an a key and the like in the handle, and preset keys can be set manually according to requirements; or clicking the product monitoring index and the associated target handling node in a mode of sound control and preset triggering action.

In one embodiment, the product monitoring index to which the target business product relates is determined by: and determining a product monitoring index suitable for monitoring the business handling node of the target business product by analyzing the historical behavior data and/or the customer investigation data of the customer by using an index acquisition tool.

In this step, an index obtaining tool (e.g., a user behavior analysis tool, a questionnaire investigation tool, etc.) is used to obtain historical behavior data and/or customer investigation data of the customer, and analyze and process the obtained historical behavior data and/or customer investigation data, so as to determine a product monitoring index suitable for monitoring a service handling node of the target service product.

And/or the number of the groups of groups,

and step 1, responding to a first index configuration operation, and displaying an index configuration interface in the graphical user interface.

In the step, a user can actively trigger to enter an index configuration interface for configuring the product monitoring index through a first index configuration operation; specifically, in response to a first index configuration operation applied by a user, the index configuration interface is triggered to be displayed in the graphical user interface.

Wherein, the index configuration interface displays basic index configuration items.

And step 2, responding to a second index configuration operation aiming at the basic index configuration item, and configuring a plurality of basic monitoring indexes related to the product monitoring indexes.

In the step, the user can complete the configuration of the basic index configuration items displayed in the index configuration interface one by one through the second index configuration operation; specifically, the configuration of the plurality of basic monitoring indexes related to the product monitoring indexes is completed in response to a second index configuration operation of a user for the basic index configuration items displayed in the index configuration interface.

Here, the second index configuration operation may refer to selecting a plurality of basic monitoring indexes related to the product monitoring index from the pre-configured candidate monitoring indexes.

And step 3, in response to logic configuration operation applied to the plurality of basic monitoring indexes, configuring index combination logic among the plurality of basic monitoring indexes.

In this step, after a plurality of basic monitoring indexes related to the product monitoring indexes are configured, an index combination logic for combining the basic monitoring indexes is further configured, so that by means of the index combination logic, the configured basic monitoring indexes are combined to obtain a complete composite product monitoring index for monitoring a customer.

Specifically, in response to a logic configuration operation applied by a user to the configured plurality of basic monitoring indexes, index combination logic for combining the plurality of basic monitoring indexes is configured to obtain a composite product monitoring index through the index combination logic combination.

Wherein the index combination logic may include AND logic, OR logic, NOT logic, and the like.

And 4, combining the plurality of basic monitoring indexes according to the index combination logic to determine a product monitoring index suitable for monitoring the service handling node of the target service product.

Here, when the user monitors whether the customer has an auxiliary demand by using the value of the product monitoring index, there may be a problem of missing data, and further, there is a situation that the monitoring missing cannot respond to the customer in time, so, in order to respond to the customer in time when the customer generates the auxiliary demand, the user may be reminded to respond to the customer by configuring an early warning event for the product monitoring index and triggering the early warning event.

In step S103, the user may configure a corresponding early warning event and an early warning rule for each product monitoring index through an early warning configuration operation, so as to perform early warning for the user when the early warning event is triggered according to the early warning rule; specifically, in response to an early warning configuration operation applied by a user aiming at the product monitoring index, an early warning event triggered by the product monitoring index under the target handling node and an early warning rule for triggering the early warning event are configured and obtained.

The early warning event is an abnormal event triggered by the fact that the product monitoring index accords with an early warning rule under the target handling node and used for early warning of the user; taking a target handling node as a home page search, a business handling event as a mobile phone bank and a product monitoring index as a browsing duration as an example, and an early warning event as a browsing duration early warning in the home page search of the mobile phone bank; taking a target handling node as a 'click on a banner', a business handling event as a 'mobile phone bank', a product monitoring index as a 'click frequency', and an early warning event as an early warning of the click frequency of clicking the banner in the mobile phone bank.

The early warning rule refers to early warning conditions met by the product monitoring index triggering early warning event; the early warning rule may include triggering an early warning event when the product monitoring indicator is greater than an early warning threshold; for example, taking an early warning event as "browsing duration early warning in home page search of mobile banking", the early warning rule is "browsing duration is greater than a preset duration threshold to trigger the early warning event".

In the scheme provided by the application, the early warning configuration operation can be triggered and executed by clicking a control corresponding to the early warning event (and/or the early warning rule); specifically, the control corresponding to the early warning event (and/or the early warning rule) can be clicked by a finger, a mouse, a preset combination key and the like; the control corresponding to the early warning event (and/or the early warning rule) can be clicked through keys such as an L1 key, an R1 key, a ctrl key, an alt key, an a key and the like in the handle, and preset keys can be set manually according to requirements; or clicking the control corresponding to the early warning event (and/or the early warning rule) in a mode of sound control and preset triggering action.

Here, in order to simplify the configuration steps of the early warning event and reduce the configuration difficulty of the early warning event and the early warning rule, a rule configuration interface may be provided for the user, so that the user configures a plurality of basic early warning items forming the early warning rule in the rule configuration interface to complete the configuration of the early warning event.

In one embodiment, step S103 includes:

s1031, responding to event configuration operation applied to the product monitoring index, determining an early warning event triggered by the product monitoring index under the target handling node, and displaying a rule configuration interface in the graphical user interface.

In the step, a user can trigger a rule configuration interface for configuring the early warning rule of the early warning event by applying an event configuration operation mode; specifically, an early warning event triggered by the product monitoring index under the target handling node is determined in response to event configuration operation applied to the product monitoring index, and a rule configuration interface is displayed in a graphical user interface, so that a user completes configuration of a plurality of basic early warning items related to early warning rules of the early warning event in the rule configuration interface.

In the scheme provided by the application, the execution event configuration operation can be triggered by clicking a control corresponding to the early warning event; specifically, the control corresponding to the early warning event can be clicked by a finger, a mouse, a preset combination key and the like; the control corresponding to the early warning event can be clicked through keys such as an L1 key, an R1 key, a ctrl key, an alt key, an a key and the like in the handle, and preset keys can be set manually according to requirements; or clicking the control corresponding to the early warning event by means of sound control and preset triggering action.

S1032, responding to the item configuration operation applied in the rule configuration interface, and configuring a plurality of related basic early-warning items for early-warning the target monitoring group aimed by the product monitoring index under the early-warning event.

In the step, in a rule configuration interface, a user can complete the configuration of basic early warning matters related to early warning rules of early warning events one by one through a matter configuration operation; specifically, in response to a user performing item configuration operation on each basic early warning item in a rule configuration interface, early warning is performed on a target monitoring group aimed at by a product monitoring index by utilizing an early warning event one by one, and a plurality of basic early warning items are configured.

The basic early warning matters can include matters such as triggering rules, monitoring frequency, monitoring time period and the like.

S1033, combining the basic early warning matters to obtain an early warning rule of the early warning event.

Referring to fig. 2, fig. 2 is a schematic diagram of a rule configuration interface according to an embodiment of the present application. The rule configuration interface 2a displays basic early warning items 2b, and a user can complete the configuration of the early warning rules 2d of the early warning event 2c by configuring the basic early warning items 2 b.

Here, in order to facilitate the configuration of the content such as the monitoring index, the early warning event, the early warning rule, etc. for a large number of users involved in the enterprise, the configuration may be in a "circle group" manner; a large number of users are divided into a plurality of target monitoring groups in advance, so that the configuration of monitoring indexes, early warning events, early warning rules and other contents of all users in the same target monitoring group is realized in batches.

In one embodiment, the target monitoring groups are partitioned by: for a plurality of users to be encircled recorded in an enterprise system, the users to be encircled are divided into a plurality of target monitoring groups by analyzing the user attribute information of each user to be encircled.

In this step, the plurality of users to be encircled recorded in the enterprise system may be divided into the same target monitoring group by analyzing the user attribute information of each user to be encircled, and then, the plurality of target monitoring groups may be obtained by dividing at least one user to be encircled having the same user attribute information.

The user attribute information comprises information such as user labels, historical execution events, groups to which users belong and the like; historical execution events include click operations, browsing actions, historical use devices, and transacted business, etc. applied in the web page and/or system; the group comprises a user white list, a user black list and the like preset by enterprises.

After the user completes the configuration of the product handling process, the product monitoring index, the early warning event, and the early warning rule, in order to enable the user to "overlook" the configured content as a whole, the entire configured content may be displayed in the graphical user interface, so as to facilitate the user's viewing.

In step S105, in order to avoid displaying the configured content to the user at unsuitable time, the interface of the terminal device of the user is blocked, so that the user may have an error operation, and the configured content may be triggered to be displayed to the user at suitable time by setting a manner of viewing the event by the configuration item; specifically, a service trip board is displayed in a graphical user interface in response to the triggering of a configuration item viewing event, and contents such as a product handling process, product monitoring indexes, early warning events and the like configured by a user are displayed in the service trip board, so that the user can realize an overhead view of the configured contents as a whole through the service trip board; furthermore, the user can conveniently check the configured content, and the problem of configuration errors is avoided.

The configuration item viewing event may include at least one of clicking a configuration item viewing control, a user performing a particular action corresponding to the configuration item viewing during the configuration process, and the user opening a configuration item viewing interface.

Here, in order to facilitate management of the content displayed in the business trip sign, a display area corresponding to the product handling process, the product monitoring index, and the early warning event plan may be respectively provided; specifically, the product handling process corresponds to a process display area, and the process display area comprises a stage display area, a channel display area and a node display area; the product monitoring index corresponds to an index display area, and the index display area also comprises a subjective index display area and an objective index display area; the early warning event corresponds to an event display area; under the condition that the user configures pain point description information and pain point optimization information, the business trip billboard can also comprise an information description area, and the information description area can comprise a pain point information display area and an optimization information display area;

And respectively displaying the product handling process, the product monitoring index and the early warning event at specific positions in the display area according to the association relation between the product handling process and the product monitoring index and the association relation between the product monitoring index and the early warning event.

In one embodiment, the business trip sign includes an index display area therein; the displaying the product monitoring index in the business trip sign comprises: and aiming at each product monitoring index, displaying the index detail information of the product monitoring index in an index display area corresponding to the product monitoring index.

The index detail information of the product monitoring index can comprise a business handling event associated with the product monitoring index, a business handling node associated with the product monitoring index, an index monitoring value of the obtained product monitoring index, an early warning threshold value corresponding to the product monitoring index and the like.

Here, in order to show the association between the product monitoring index and the product process to which the target processing node associated with the product monitoring index belongs, an index display area corresponding to any one of the product monitoring indexes is displayed below a process display area corresponding to the product process to which the target processing node monitored by the product monitoring index belongs.

In one embodiment, the index detail information includes an acquired index monitoring value; the configuration method further comprises the following steps: and displaying the actual acquisition date of the index monitoring value in response to the fact that the stay time of the equipment cursor of the touch equipment on the index monitoring value is longer than a preset stay threshold.

In the step, if the user has a viewing requirement on the actual acquisition date of the index monitoring value of the product monitoring index, the display of the actual acquisition date of the index monitoring value can be further triggered by the way of interacting with the index monitoring value displayed in the index display area; specifically, in response to a stay time of a device cursor of the touch device used by the user on the index monitoring value displayed in the display area being greater than a preset stay threshold, displaying an actual acquisition date of the index monitoring value.

Here, in order to avoid that the user cannot receive the early warning event in time due to a special reason under the condition that the early warning event is triggered, the user can be further reminded to respond by sending an early warning work order to an early warning department to which the user belongs.

In one embodiment, the configuration method further comprises: and responding to the trigger of the early warning event, and distributing an early warning work order corresponding to the early warning event to an early warning department related to the early warning event.

In the step, an early warning work order corresponding to the early warning event is generated in response to the triggered early warning event, and the early warning work order is distributed to an early warning department capable of processing the early warning event so as to prompt the early warning department to timely complete the processing of the early warning event.

In one embodiment, the pre-warning worksheets corresponding to the pre-warning events are configured by:

and a step a of responding to the work order configuration operation applied to the early warning event, and configuring the early warning range, the early warning time and the early warning flow related to the early warning event when the early warning event is triggered.

In the step, a user can complete the configuration of the early warning range, the early warning time and the early warning flow related to the early warning worksheets corresponding to the early warning events through worksheet configuration operation; specifically, in response to a work order configuration operation applied for an early warning event, an early warning range, an early warning time and an early warning process related to the early warning event are configured when the early warning event is triggered.

And b, generating an early warning work order corresponding to the early warning event based on the early warning range, the early warning time and the early warning flow.

Here, in order to further perfect the description of the product handling process of the target business product, so that other users can more clearly understand the problems existing in the product handling process, and the users can further describe the problems existing in the product handling process and the optimization mode.

In one embodiment, the configuration method further comprises:

In the step, a user can perform configuration of pain point description information and pain point optimization information according to a product handling flow through information configuration operation; specifically, in response to an information configuration operation applied by a user to a product handling process (and/or a product handling node included in the product handling process), pain point description information for describing pain point problems existing in the product handling process (and/or the product handling node included in the product handling process) and pain point optimization information for optimizing the pain point problems are configured.

In the scheme provided by the application, the information configuration operation can be triggered and executed by clicking a control corresponding to the information configuration operation; specifically, the corresponding control can be operated by clicking information configuration through a finger, a mouse, a preset combination key and the like; the control corresponding to the information configuration operation can be clicked through keys such as an L1 key, an R1 key, a ctrl key, an alt key, an a key and the like in the handle, and preset keys can be set manually according to requirements; or, clicking the control corresponding to the information configuration operation can also be performed by means of sound control and preset trigger action.

Referring to fig. 3, fig. 3 is a schematic diagram of a business trip board according to an embodiment of the present application. As shown in fig. 3, a flow display area 3b, an index display area 3c, an event display area 3d, and an information description area 3e are displayed in the business trip board 3 a; the flow display area 3b may include a stage display area 3b-1, a channel display area 3b-2, and a node display area 3b-3; the index display area 3c further comprises a subjective index display area 3c-1 and an objective index display area 3c-2; the information description area 3e may include a pain point information display area 3e-1 and an optimization information display area 3e-2.

According to the configuration method of the product early warning event, which is provided by the embodiment of the application, the product handling flow related to the target business product is mapped in the flow configuration canvas in response to the flow mapping operation applied in the flow configuration canvas; determining a target handling node for monitoring the product monitoring index in the product handling process in response to the process association operation applied to the product monitoring index related to the target business product; responding to the early warning configuration operation applied aiming at the product monitoring index, and determining an early warning event triggered by the product monitoring index under the target handling node and an early warning rule of the early warning event; and responding to the trigger of the configuration item viewing event, displaying a business trip board in a graphical user interface, and displaying a product handling flow, the product monitoring index and the early warning event in the business trip board. In this way, corresponding product monitoring indexes can be set for the target handling nodes in the product handling process, so that the target handling nodes can be monitored through the product monitoring indexes; meanwhile, a corresponding early warning event is configured for the target handling node, and the early warning event is timely triggered, so that the response to the client requirement is timely made, and the touch rate of the client requirement is improved. Meanwhile, considering that the problem that the customer cannot solve is encountered in the process of handling the target business product, in order to timely find the problem of the customer and respond to the problem, so as to achieve the purpose of assisting the customer in solving the generated problem, the monitoring of the auxiliary requirement of the user can be realized by monitoring the target handling node in the product handling process; meanwhile, in order to ensure the authenticity of the acquired customer demands, product monitoring indexes suitable for the target handling nodes can be set for different target handling nodes, so that the product monitoring indexes are utilized to monitor the real demands of the customers at the target handling nodes. In addition, in order to timely respond to the customer when the customer generates auxiliary demands, the customer can be reminded of responding to the customer by configuring an early warning event for the product monitoring index and triggering the early warning event.

Referring to fig. 4, fig. 4 is a schematic structural diagram of a configuration device for a product early warning event according to an embodiment of the present application. The terminal equipment provides a process configuration canvas through a graphical user interface; as shown in fig. 4, the configuration apparatus 400 includes:

a flow configuration module 410, configured to map a product handling flow related to a target business product in the flow configuration canvas in response to a flow mapping operation applied in the flow configuration canvas;

an index configuration module 420, configured to determine a target transaction node for monitoring the product monitoring index in the product transaction process in response to a process association operation applied with respect to the product monitoring index related to the target business product;

an event configuration module 430, configured to determine an early warning event triggered by the product monitoring indicator under the target handling node and an early warning rule of the early warning event in response to an early warning configuration operation applied with respect to the product monitoring indicator;

the billboard display module 440 is configured to display a business trip billboard in the graphical user interface and display the product handling process, the product monitoring index, and the early warning event in the business trip billboard in response to a trigger of a configuration item viewing event.

Further, when the process configuration module 410 is configured to map a product handling process related to a target business product in the process configuration canvas in response to the process mapping operation applied in the process configuration canvas, the process configuration module 410 is configured to:

Further, the configuration apparatus 400 further includes an index obtaining module (not shown in the figure), where the index obtaining module is configured to determine a product monitoring index related to the target service product by:

Further, when the event configuration module 430 is configured to determine an early warning event triggered by the product monitoring indicator under the target handling node and an early warning rule of the early warning event in response to an early warning configuration operation applied with respect to the product monitoring indicator, the event configuration module 430 is configured to:

Further, the business trip sign comprises an index display area; the billboard display module 440, when used to display the product monitoring metrics in the business trip billboard, the billboard display module 440 is configured to:

Further, the index detail information comprises an acquired index monitoring value; the configuration device 400 further comprises a date display module (not shown in the figure) for:

Further, the configuration apparatus 400 further includes a work order dispatch module (not shown in the figure), where the work order dispatch module is configured to:

Further, the configuration device 400 further includes a work order configuration module (not shown in the figure), where the work order configuration module is configured to configure an early warning work order corresponding to the early warning event through the following steps:

Further, the configuration apparatus 400 further includes an information configuration module (not shown in the figure), where the information configuration module is configured to:

The configuration device of the product early warning event provided by the embodiment of the application responds to the flow mapping operation applied in the flow configuration canvas, and the product handling flow related to the target business product is mapped in the flow configuration canvas; determining a target handling node for monitoring the product monitoring index in the product handling process in response to the process association operation applied to the product monitoring index related to the target business product; responding to the early warning configuration operation applied aiming at the product monitoring index, and determining an early warning event triggered by the product monitoring index under the target handling node and an early warning rule of the early warning event; and responding to the trigger of the configuration item viewing event, displaying a business trip board in a graphical user interface, and displaying a product handling flow, the product monitoring index and the early warning event in the business trip board. In this way, corresponding product monitoring indexes can be set for the target handling nodes in the product handling process, so that the target handling nodes can be monitored through the product monitoring indexes; meanwhile, a corresponding early warning event is configured for the target handling node, and the early warning event is timely triggered, so that the response to the client requirement is timely made, and the touch rate of the client requirement is improved. Meanwhile, considering that the problem that the customer cannot solve is encountered in the process of handling the target business product, in order to timely find the problem of the customer and respond to the problem, so as to achieve the purpose of assisting the customer in solving the generated problem, the monitoring of the auxiliary requirement of the user can be realized by monitoring the target handling node in the product handling process; meanwhile, in order to ensure the authenticity of the acquired customer demands, product monitoring indexes suitable for the target handling nodes can be set for different target handling nodes, so that the product monitoring indexes are utilized to monitor the real demands of the customers at the target handling nodes. In addition, in order to timely respond to the customer when the customer generates auxiliary demands, the customer can be reminded of responding to the customer by configuring an early warning event for the product monitoring index and triggering the early warning event.

Referring to fig. 5, fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present application. As shown in fig. 5, the electronic device 500 includes a processor 510, a memory 520, and a bus 530.

The memory 520 stores machine-readable instructions executable by the processor 510, and when the electronic device 500 is running, the processor 510 communicates with the memory 520 through the bus 530, and when the machine-readable instructions are executed by the processor 510, the steps of the method for configuring a product early warning event in the method embodiment shown in fig. 1 can be executed, and detailed implementation manners can refer to the method embodiment and are not repeated herein.

The embodiment of the present application further provides a computer readable storage medium, where a computer program is stored on the computer readable storage medium, and when the computer program is executed by a processor, the steps of the method for configuring a product early warning event in the method embodiment shown in fig. 1 may be executed, and a specific implementation manner may refer to the method embodiment and will not be described herein.

It will be clear to those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, and are not repeated herein.

In the several embodiments provided in this application, it should be understood that the disclosed systems, devices, and methods may be implemented in other manners. The above-described apparatus embodiments are merely illustrative, for example, the division of the units is merely a logical function division, and there may be other manners of division in actual implementation, and for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be through some communication interface, device or unit indirect coupling or communication connection, which may be in electrical, mechanical or other form.

The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in each embodiment of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit.

The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application may be embodied essentially or in a part contributing to the prior art or in a part of the technical solution, in the form of a software product stored in a storage medium, including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods described in the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), a magnetic disk, or an optical disk, or other various media capable of storing program codes.

Finally, it should be noted that: the foregoing examples are merely specific embodiments of the present application, and are not intended to limit the scope of the present application, but the present application is not limited thereto, and those skilled in the art will appreciate that while the foregoing examples are described in detail, the present application is not limited thereto. Any person skilled in the art may modify or easily conceive of the technical solution described in the foregoing embodiments, or make equivalent substitutions for some of the technical features within the technical scope of the disclosure of the present application; such modifications, changes or substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present application, and are intended to be included in the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.

Claims

1. A configuration method of a product early warning event is characterized in that a terminal device provides a flow configuration canvas through a graphical user interface; the configuration method comprises the following steps:

2. The configuration method of claim 1, wherein mapping the product transaction flow in the flow configuration canvas to which the target business product relates in response to the flow mapping operation applied in the flow configuration canvas comprises:

3. The configuration method according to claim 1, characterized in that the product monitoring index to which the target business product relates is determined by:

4. The configuration method according to claim 1, wherein the determining, in response to the pre-alarm configuration operation applied to the product monitoring indicator, a pre-alarm event triggered by the product monitoring indicator under the target handling node and a pre-alarm rule of the pre-alarm event includes:

5. The configuration method according to claim 1, wherein the business trip board includes an index display area therein; the displaying the product monitoring index in the business trip sign comprises:

6. The configuration method according to claim 5, wherein the index detail information includes an acquired index monitoring value; the configuration method further comprises the following steps:

7. The configuration method according to claim 1, characterized in that the configuration method further comprises:

8. The configuration method according to claim 7, wherein the pre-warning worksheet corresponding to the pre-warning event is configured by:

9. The configuration method according to claim 1, characterized in that the configuration method further comprises:

10. The configuration device for the product early warning event is characterized in that a terminal device provides a flow configuration canvas through a graphical user interface; the configuration device comprises: