CN117591761A - Method for integrating SAP system and ITSM SaaS system embedded bill of lading - Google Patents

Method for integrating SAP system and ITSM SaaS system embedded bill of lading Download PDF

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Publication number
CN117591761A
CN117591761A CN202311278345.9A CN202311278345A CN117591761A CN 117591761 A CN117591761 A CN 117591761A CN 202311278345 A CN202311278345 A CN 202311278345A CN 117591761 A CN117591761 A CN 117591761A
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user
bill
lading
itsm
sap
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张礼军
黄建华
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Shanghai Zhenzhi Technology Co ltd
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    • G06Q10/103—Workflow collaboration or project management

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Abstract

The invention relates to the technical field of computers, in particular to a method for integrating an SAP system and an ITSM SaaS system embedded bill of lading. The invention helps the user to solve the bill of lading operation experience when encountering problems in the process of using the SAP system, and by embedding the bill of lading button in the SAP system, the user can directly submit the work bill in the SAP system without jumping to other systems, and can automatically fill in error reporting information, acquire user account information and provide a switchable password-free login function, so that the user can solve the problems more efficiently.

Description

Method for integrating SAP system and ITSM SaaS system embedded bill of lading
Technical Field
The invention relates to the technical field of computers, in particular to a method for integrating an SAP system and an ITSM SaaS system embedded bill of lading.
Background
The SAP system, abbreviated as "SystemApplications and Products", is the software name for the enterprise management solution. In the process of using the SAP system, the user may encounter problems of unfamiliar business processes, complex operation and the like, resulting in low working efficiency.
When the user needs to support, the user cannot directly finish operation in the SAP system, the third-party ITSM work order system needs to be opened to fill in the work order, the problem phenomenon is described, information such as operation of filling in the problem is generated, the user experience is poor, the user cannot always fill in accurate and effective problem information, the problem can be solved after the IT support department needs to communicate with the user for many times, and communication is quite unsmooth.
The SAP system is used as a core management system of an enterprise and is basically deployed in an enterprise internal network, when the SAP system is in butt joint with the SaaS system, the systems of the two parties need to develop a butt joint interface, internal network permission needs to be opened, and development cost is not required to meet enterprise network management specifications.
Disclosure of Invention
The invention provides a method for integrating an SAP system and an ITSM SaaS system embedded bill of lading, which aims to overcome the defects of the prior art.
In order to achieve the above purpose, a method for integrating an SAP system and an ITSM SaaS system embedded bill of lading is designed, which is characterized in that: the method comprises the following steps:
s1, adding a button entry of a shortcut bill of lading for a toolbar and a menu bar in an SAP system in a two-way mode;
s2, when a user clicks a button, user information and error reporting information in the SAP system are acquired through a program written by the ABAP, encrypted and spliced into a URL;
s3, calling a user PC browser to access a corresponding link to jump to a bill of lading interface of the ITSM SaaS system, and automatically carrying bill of lading information;
the method specifically comprises the following steps:
step one: adding a configuration table in the SAP system, defining an address of the ITSM SaaS system to be skipped in the configuration table, defining an encryption KEY value, and defining the same encryption KEY value in the ITSM SaaS system for information decryption;
step two: adding a shortcut bill of lading button and custom enhanced code logic in an SAP system, acquiring current system user information of the SAP system, and acquiring error reporting information of the SAP system through sy-msg;
step three: when a user clicks a bill of lading button in the SAP system, constructing a JSON format according to the user information and the error reporting information of the SAP system obtained in the second step, encrypting the constructed user information by using an encryption KEY maintained in the configuration table of the first step, and then performing byte encoding to obtain a character string after encrypting the constructed user information by using an AES algorithm filled with 128-bit ECB mode PKCS7-PKCS 5;
step four: acquiring a jump address maintained in the configuration table in the step one from an SAP system, splicing the character strings generated in the step three, generating a URL link after encoding, and calling a user PC browser to open the URL to jump to an ITSM SaaS system;
step five: in the ITSM SaaS system, user information and error reporting information carried by the jump of the SAP system are received through the URL of the browser, decryption is carried out by using a contracted encryption KEY, and whether a user can log in a secret-free manner or needs to jump to a log-in page is verified according to different configurations in the ITSM SaaS system, different processes are carried out, and the secret-free log-in is automatically carried out: the ITSM SaaS system can automatically match users according to the login name, the mailbox and the mobile phone number of the SAP system, if the matching is successful, the user can automatically log in, and if the matching is unsuccessful, the user can report errors; manual login: when the SAP system uses the embedded bill of lading function for the first time, the user needs to log in by using the mobile phone number verification code, after the login is successful, the user login information is reserved in the cookie of the browser, and the user does not need to log in when the bill of lading is carried out again;
step six: in the ITSM SaaS system, after the user login information is verified to pass, the user login information is redirected to a bill of lading interface of the ITSM SaaS system, the analyzed clear text SAP system error reporting information is redirected to a bill of lading page to be transmitted to a user PC browser in the form of URL parameters, namely, the front end page of the ITSM SaaS system, after the user PC browser receives the parameters, matching and filling are carried out according to the code of the current bill of lading interface field, event list key data are automatically acquired, an end user sees a bill of lading interface carrying all SAP system error reporting information, and the user can continue to operate, submit a work list or close the page.
The two-way mode in the S1 is to use a secondary development language ABAP language to carry out system development.
The shortcut bill of lading button is added in the step two by modifying the system standard program MENUSYST.
The custom enhanced code logic in the second step is implemented by modifying the function module HELP_START to add enhanced code logic.
The key data in the step six comprises a transaction code, a page URL, clients, a system identifier, an SAP system account number, a mobile phone number and a mailbox of the SAP system.
The beneficial effects of the invention are as follows: the user is helped to solve the bill of lading operation experience when encountering problems in the process of using the SAP system, and through embedding the bill of lading button in the SAP system, the user can directly submit the work bill in the SAP system without jumping to other systems, and can also automatically fill in error reporting information, acquire user account information and provide a switchable password-free login function, so that the user can solve the problems more efficiently.
Drawings
Fig. 1 is an overall flow chart of the present invention.
Fig. 2 is a flow chart of the password-free login and the manual login of the invention.
FIG. 3 is a diagram of embedded bill of lading effects at the GUI end of the SAP system of the present invention.
FIG. 4 is a diagram of embedded bill of lading effects at the Fiori end of the SAP system of the present invention.
FIG. 5 is a diagram showing the effect of automatically bringing in error messages to an SAP system embedded bill of lading according to the present invention.
Detailed Description
The present invention will be described in further detail with reference to examples.
The invention comprises the following steps:
s1, adding a button entry of a shortcut bill of lading for a toolbar and a menu bar in an SAP system in a two-way mode; s2, when a user clicks a button, user information and error reporting information in the SAP system are acquired through a program written by the ABAP, encrypted and spliced into a URL; s3, calling a user PC browser to access a corresponding link to jump to a bill of lading interface of the ITSM SaaS system, and automatically carrying bill of lading information; the overall flow chart of the invention referring to figure 1,
the method specifically comprises the following steps:
step one: and adding a configuration table in the SAP system, defining the address of the ITSM SaaS system to be jumped in the configuration table, and defining the encryption KEY value. The same encryption KEY value is defined in the ITSM SaaS system for information decryption, and the embodiment assumes that the data is as follows:
the jump address is:
https:// xxxx.com/SAP system Client/redirect func=d3615a 128 ediwon 21d0
Encryption KEY value: zkzhnmcysapbkbbm
Step two: adding a shortcut bill of lading button and custom enhanced code logic in an SAP system, acquiring current system user information of the SAP system, and acquiring error reporting information of the SAP system through sy-msg, wherein the detailed process is as follows:
inputting an object code [ SE41 ] in the SAP system, and inputting a corresponding system standard program: menu system, selected state is: MEN, click the modification button, expand the menu bar, select help, double click expansion, add corresponding shortcut menu key, select toolbar- > function code, activate corresponding setting, see FIG. 3 and FIG. 4, realized the shortcut operation entry of SAP system at GUI end and Fiori end, through the embedded mode, there is shortcut bill button on help menu and toolbar, can click the shortcut bill button directly at SAP system and carry out the bill, convenience of customers operates.
Adding enhancement codes: in the SAP system, a function group [ SHL2 ] is found through a resource library browser, a function module HELP_START is found to correspond to an enhancement position, and enhancement code logic is added, wherein the code is referred as follows:
obtaining current system user information of an SAP system:
READ TABLE lt_addtel INTO ls_addtel INDEX 1.
IF sy-subrc＝0.
DATA (lv_telephone) =ls_addtel-telephone), "handset number
ENDIF.
READ TABLE lt_addsmtp INTO ls_addsmtp INDEX 1.
IF sy-subrc＝0.
DATA (lv_e_mail) =ls_addvmtp-e_mail), "email box
ENDIF.
DATA(lv_loginname)＝|"loginName":"|&&sy-uname&&|"|.
DATA(lv_email)＝|"email":"|&&lv_e_mail&&|"|.
DATA(lv_phone)＝|"phone":"|&&lv_telephone&&|"|.
Acquisition of SAP system error reporting information through sy-msg
DATA(1v_msgid)＝sy-msgid.
DATA(1v_msgty)＝sy-msgty.
DATA(1v_msgno)＝sy-msgno.
DATA(1v_msgU1)＝sy-msgul
DATA(1v_msgu2)＝sy-msgu2.
DATA(1v_msgu3)＝sy-msgU3.
DATA(1v_msgU4)＝sy-msgu4.
DATA(1v_title)＝sy-title.
Step three: when a user clicks a bill of lading button in the SAP system, constructing a JSON format according to the user information and the error reporting information of the SAP system obtained in the second step, encrypting the constructed user information by using an encryption KEY maintained in the configuration table of the first step and using an AES algorithm filled with 128-bit ECB mode PKCS7-PKCS5, and then performing byte encoding to obtain a character string, wherein the example is as follows:
assume that the user information in the SAP system is:
user name: feedback, mailbox: feedback@SAP system. Com, handset number: 13911112222
The error reporting information is as follows: no valid personnel information is found
The JSON format string is constructed using the above information:
{ "loginName": "feedback", "email": "feedback@SAP System. Com", "phone": "13911112222", "description": "message content: material 1132132132< br > message number: m3305"," SAP System_code ": DM21" }
Using the defined encryption KEY value in the step, encrypting the character string information by using an AES algorithm filled by 128-bit ECB mode PKCS7-PKCS5, and then performing byte encoding to obtain the character string as follows:
WJIAlGBkoi+0wDdWyrazEGyUJ4tOWq9Vunufor/3G7wnMsp09IA8wB4MEjy2mG4ZqdPRzPxdkRZb1MxlyaGp2Ot0Y2vkAuigXzMJ0xZ9/NnrrI5RIkcRJQRnvtqI3uVD8n/pLki4DWwYfanL6/+Ff+Mrn7VzAiOdQscqgcZly5oq4GWuN1Gev6KH7Jfw8FWXam pY6D7wJprrMjHGJYMlwCDR7BOjIi5njbIlvdszA64＝
emt6aG5tY3lzYWRia2JibQ＝＝
step four: the jump address maintained in the configuration table in the step one is obtained in the SAP system, the character strings generated in the step three are spliced, URL links are generated after encoding, a user PC browser is called to open the URL to jump to the ITSM SaaS system, and the example is as follows:
splicing the character string generated in the third step into the jump address URL defined in the first step as a parameter, wherein the parameter name is echo, and performing URLEncode encoding after splicing to generate a URL link:
https:// xxxx.com/SAP system Client/redirect func=d3615a 128ediwomn21d0& echo=WJIAlGBkoi+ 0wDdWyrazEGyUJ 4tOWq9Vunufor/3G7WnMsp09IA8wB4MEjy2mG4ZqdPRzPxdkRZb1MxlyaGp2Ot0Y2vkAuigXzMJ0xZ9/NnrrI5 RIkcRQRnvtqI 3uVD n/pLki4DWwYfanL6/+Ff+ Mrn7Vzai OdQscqgcZly5oq4GWuN1Gev6KH7Jfw FWXampY6D7 wjprrMjMLLLwCDR 7BOjI 5 njjIjlvdszA 64 =
emt6aG5tY3lzYWRia2JibQ＝＝
Step five: in the ITSM SaaS system, user information and error reporting information carried by the jump of the SAP system are received through the URL of the browser, decryption is carried out by using a contracted encryption KEY, and whether a user can log in a secret-free manner or needs to jump to a log-in page is verified according to different configurations in the ITSM SaaS system, different processes are carried out, and the secret-free log-in is automatically carried out: the ITSM SaaS system can automatically match users according to the login name, the mailbox and the mobile phone number of the SAP system, if the matching is successful, the user can automatically log in, and if the matching is unsuccessful, the user can report errors; manual login: when the SAP system uses the embedded bill of lading function for the first time, the user needs to log in by using the mobile phone number verification code, after the login is successful, the user login information is reserved in the cookie of the browser, and the user does not need to log in when the bill of lading is carried out again, and examples are as follows:
and judging whether the password-free login is needed according to the configuration of the user through the function corresponding to the parameter func query system of the URL.
If no login is needed, performing AES decryption through a parameter echo in the URL to obtain a JSON character string in the step three:
{ "loginName": "feedback", "email": "feedback@SAP System. Com", "phone": "13911112222", "description": "message content: material 1132132132< br > message number: m3305"," SAP System_code ": DM21" }
And extracting the loginName, email and phone values, inquiring the same login name user according to the loginName in the ITSM SaaS system, and if the user with the same mailbox and phone number according to the email and phone is not inquired, directly logging in the corresponding user after the inquiry is finished, see figure 2.
Step six: in the ITSM SaaS system, after the user login information is verified to pass, the user login information is redirected to a bill of lading interface of the ITSM SaaS system, the analyzed clear text SAP system error reporting information is redirected to a bill of lading page to be transmitted to a user PC browser in the form of URL parameters, namely, the front end page of the ITSM SaaS system, after the user PC browser receives the parameters, the user PC browser performs matching filling according to the code of the current bill of lading interface field, event list key data can be automatically acquired, the user bill of lading workload is reduced, the end user can see the bill of lading interface carrying all SAP system error reporting information, the user can continue to operate, submit a work list or close the page, and the example is as follows:
step five, after the user is verified to log in, the front end page of the PC of the ITSM SaaS system is redirected to a corresponding bill of lading page through returning an HTTP302 state request and carries error reporting information of the SAP system, wherein the error reporting information of the SAP system is JSON data analyzed in the step four, after the user information is removed, other information is spliced into the URL in a parameter mode, and if the URL spliced according to the JSON in the step four is:
https:// xxxx.com/incodintfunc = d3615a128 ediwon 21d0& description = message content: material 1132132132< br > message number: m3305& SAP system_code=dm21
The addresses after use of the URLEncode are:
https:// xxxxxxxx.com/incedentfunc% 3d 3615a128 edwom 21d0%26description%3d% e6% b6%88% e6%81% af% e5%86%85% e5% ae% b9% ef% bc 9a% e7%89% a9% e 9% 96% 991132132% 3cbr 3e% e6% b6%88% e6%81% af% e5%8f% b7% ef% bc 9am3305%26sap system_code% 3DDM21
The front-end obtains parameters in the URL, such as description and SAP system_code in this example, and fills in the fields of the bill of lading interface according to the code, see fig. 5.
The two-way mode in the S1 is to use a secondary development language ABAP language to carry out system development.
The shortcut bill of lading button is added in the step two by modifying the system standard program MENUSYST.
The custom enhanced code logic in the second step is implemented by modifying the function module HELP_START to add enhanced code logic.
The key data in the step six comprises a transaction code, a page URL, clients, a system identifier, an SAP system account number, a mobile phone number and a mailbox of the SAP system.
By using the invention, the SAP system can directly click the shortcut bill of lading button to carry out bill of lading, which is convenient for user operation, and can automatically fill in error information and acquire user account information without jumping to other systems, and after clicking the embedded bill of lading, the key data of event bill can be automatically acquired, such as: the business code (GUI end), page URL (Fiori end), client, system identification, SAP system account number, mobile phone number, mailbox and other data of SAP system are automatically filled in the bill of lading page, so that the workload of the user bill of lading is reduced, and a switching secret-free login function is provided, so that the user can solve the problem more efficiently.

Claims (5)

1. A method for integrating an SAP system and an ITSM SaaS system embedded bill of lading is characterized in that: the method comprises the following steps:
s1, adding a button entry of a shortcut bill of lading for a toolbar and a menu bar in an SAP system in a two-way mode;
s2, when a user clicks a button, user information and error reporting information in the SAP system are acquired through a program written by the ABAP, encrypted and spliced into a URL;
s3, calling a user PC browser to access a corresponding link to jump to a bill of lading interface of the ITSM SaaS system, and automatically carrying bill of lading information;
the method specifically comprises the following steps:
step one: adding a configuration table in the SAP system, defining an address of the ITSM SaaS system to be skipped in the configuration table, defining an encryption KEY value, and defining the same encryption KEY value in the ITSM SaaS system for information decryption;
step two: adding a shortcut bill of lading button and custom enhanced code logic in an SAP system, acquiring current system user information of the SAP system, and acquiring error reporting information of the SAP system through sy-msg;
step three: when a user clicks a bill of lading button in the SAP system, constructing a JSON format according to the user information and the error reporting information of the SAP system obtained in the second step, encrypting the constructed user information by using an encryption KEY maintained in the configuration table of the first step, and then performing byte encoding to obtain a character string after encrypting the constructed user information by using an AES algorithm filled with 128-bit ECB mode PKCS7-PKCS 5;
step four: acquiring a jump address maintained in the configuration table in the step one from an SAP system, splicing the character strings generated in the step three, generating a URL link after encoding, and calling a user PC browser to open the URL to jump to an ITSM SaaS system;
step five: in the ITSM SaaS system, user information and error reporting information carried by the jump of the SAP system are received through the URL of the browser, decryption is carried out by using a contracted encryption KEY, and whether a user can log in a secret-free manner or needs to jump to a log-in page is verified according to different configurations in the ITSM SaaS system, different processes are carried out, and the secret-free log-in is automatically carried out: the ITSM SaaS system can automatically match users according to the login name, the mailbox and the mobile phone number of the SAP system, if the matching is successful, the user can automatically log in, and if the matching is unsuccessful, the user can report errors; manual login: when the SAP system uses the embedded bill of lading function for the first time, the user needs to log in by using the mobile phone number verification code, after the login is successful, the user login information is reserved in the cookie of the browser, and the user does not need to log in when the bill of lading is carried out again;
step six: in the ITSM SaaS system, after the user login information is verified to pass, the user login information is redirected to a bill of lading interface of the ITSM SaaS system, the analyzed clear text SAP system error reporting information is redirected to a bill of lading page to be transmitted to a user PC browser in the form of URL parameters, namely, the front end page of the ITSM SaaS system, after the user PC browser receives the parameters, matching and filling are carried out according to the code of the current bill of lading interface field, event list key data are automatically acquired, an end user sees a bill of lading interface carrying all SAP system error reporting information, and the user can continue to operate, submit a work list or close the page.
2. The method for integrating an SAP system with an ITSM SaaS system embedded bill of lading of claim 1, wherein: the two-way mode in the S1 is to use a secondary development language ABAP language to carry out system development.
3. The method for integrating an SAP system with an ITSM SaaS system embedded bill of lading of claim 1, wherein: the shortcut bill of lading button is added in the step two by modifying the system standard program MENUSYST.
4. The method for integrating an SAP system with an ITSM SaaS system embedded bill of lading of claim 1, wherein: the custom enhanced code logic in the second step is implemented by modifying the function module HELP_START to add enhanced code logic.
5. The method for integrating an SAP system with an ITSM SaaS system embedded bill of lading of claim 1, wherein: the key data in the step six comprises a transaction code, a page URL, clients, a system identifier, an SAP system account number, a mobile phone number and a mailbox of the SAP system.
CN202311278345.9A 2023-10-07 2023-10-07 Method for integrating SAP system and ITSM SaaS system embedded bill of lading Pending CN117591761A (en)

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