CN117573782A - Government service query system and method - Google Patents

Government service query system and method Download PDF

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Publication number
CN117573782A
CN117573782A CN202310905297.5A CN202310905297A CN117573782A CN 117573782 A CN117573782 A CN 117573782A CN 202310905297 A CN202310905297 A CN 202310905297A CN 117573782 A CN117573782 A CN 117573782A
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China
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service
government
user
hall
inquiry
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CN202310905297.5A
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张宁
李会
宁方刚
陈兆亮
迟钰沛
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Inspur Software Co Ltd
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Inspur Software Co Ltd
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Priority to CN202310905297.5A priority Critical patent/CN117573782A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/29—Geographical information databases
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/26—Government or public services

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  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
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  • General Health & Medical Sciences (AREA)
  • Development Economics (AREA)
  • Data Mining & Analysis (AREA)
  • Remote Sensing (AREA)
  • Health & Medical Sciences (AREA)
  • Economics (AREA)
  • General Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Primary Health Care (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention discloses a government service query system and a government service query method, belongs to the technical field of electronic government, and aims to solve the technical problem that a government service map is single in presentation and inconvenient to query a business address. Comprising the following steps: the inquiry module is used for providing address inquiry service, related item recommendation service and municipal service inquiry service, wherein the address inquiry service is used for displaying the addresses of related government hall and self-service terminals based on the government hall name or item name input by the user, recommending other items related to the current item for the user by the related item recommendation service for the items checked by the user, and the municipal service inquiry is used for providing municipal service inquiry for the user; the display module is used for providing information display of government affairs hall and information display of matters; and the interaction module is used for providing a government hall evaluation service and a government hall navigation service, wherein the government hall evaluation service supports a user to evaluate the government hall, and the government hall navigation service is used for providing route navigation based on a map.

Description

Government service query system and method
Technical Field
The invention relates to the technical field of electronic government affairs, in particular to a government affair service query system and method.
Background
Along with the development of the Internet, the online business has become a mainstream trend, and meanwhile, with the promotion of the construction of the integration of national government affairs, government affairs service platforms of provinces, cities and regions (counties) also tend to be mature, and how to apply geographic information on the government affairs service platforms, so that the online business has become a new direction for leading the geographic information.
The traditional government affair service map has a plurality of short boards with single presentation form, inconvenient office address searching and the like, the short boards cause complicated and complex handling process, long time and difficult use, and the enterprise and masses often need to switch among a plurality of mobile phone software or websites to acquire accurate information, so that the handling efficiency is low and the handling experience of masses is affected. Traditional government affair service maps no longer meet national requirements, cannot meet enterprise demands, provide challenges for further optimization and promotion of government affair service informatization level and government affair administrative efficiency, and urgently need to be improved and upgraded based on the current Internet + government affair scene, solve online and offline office pain points and promote enterprise efficiency.
The technical problem that the government service map is single in presentation and inconvenient in inquiring the office address is to be solved.
Disclosure of Invention
The technical task of the invention is to provide a government service inquiry system and a government service inquiry method aiming at the defects, so as to solve the problem of inconvenience in inquiring the government service map with single presentation and office address.
In a first aspect, the present invention provides a government service query system, including:
the inquiry module is interacted with a user through an inquiry interface and is used for providing address inquiry service, related matters recommending service and municipal service inquiring service, wherein the address inquiry service is used for displaying addresses of related government halls and self-service terminals based on government hall names or matters names input by the user, the related matters recommending service is used for recommending other matters related to the current matters for the user for the matters checked by the user, and the municipal service inquiring service is used for providing municipal service inquiring for the user and comprises municipal service provided by the office address and other conventional municipal service;
the display module is interacted with the user through a display interface and is used for providing information display of the government affairs hall and information display of the items;
and the interaction module is interacted with the user through an interaction interface and is used for providing a government hall evaluation service and a government hall navigation service, the government hall evaluation service supports the user to evaluate the government hall, and the government hall navigation service is used for providing route navigation based on a map.
Preferably, the address query service is configured to search addresses of related government lobbies and self-service terminals based on the government lobby name or the item name input by the user, and for the related government lobbies and self-service terminals, order the addresses based on the distance between the user and the government lobby or the self-service terminal, preferably display the government lobby or the self-service terminal close to the user.
Preferably, the address query service is used for searching the addresses of the related government hall and the self-service terminal in a fuzzy query mode based on the government hall name or the item name input by the user.
Preferably, other conventional municipal services include address inquiries for heating sites, gas sites, power supply sites, parking lots, public restrooms.
Preferably, the government hall information displays pictures, addresses, telephones, working hours, brief introduction and basic equipment, current transactable matters and evaluation information for displaying the government hall;
the profile and the basic equipment comprise the number of windows and the number of self-service terminals;
the user triggers the transaction service to jump to the government service network through the current transaction service, and provides the online transaction, the transaction guide display and the transaction reservation through the government service network.
Preferably, the item information display is used for displaying item names, item handling departments, item handling halls and self-service terminals.
Preferably, the government hall evaluation service is used for supporting the user to perform satisfaction star rating and supporting the user to select and fill in the rating reasons.
Preferably, the government office navigation service is used for providing route selection and route navigation for the user based on the current location of the user and the queried office address.
Preferably, the interaction module is further used for providing a government affair hall sharing service and supporting to click on the government affair hall through an interaction interface to generate and analyze the two-dimensional code and the link so as to share through the two-dimensional code and the link.
In a second aspect, the present invention provides a government service query method, for performing government service query by using a government service query system according to any one of the first aspects, including:
based on the government hall name or item name input by the user, the addresses of the government hall and the self-service terminal related to the service through the address query, recommending other items related to the current item for the user through the related item recommending service based on the items checked by the user, and carrying out municipal service query through municipal service query, wherein the municipal service comprises municipal service provided by office addresses and other conventional municipal services;
displaying government hall information and item information for a user;
and evaluating the government affairs hall for the user through the government affair hall evaluation service, and providing route navigation for the user through the government affair hall navigation service.
The government service query system and method of the invention have the following advantages:
1. the method comprises the steps of providing inquiry, display and interaction, wherein in the aspect of inquiry, a user can inquire the address of a corresponding government hall or self-service terminal according to the name of the hall or the name of the item, the user can recommend related items to the item being checked by the user, the user can conveniently know the situation, and provide a conventional municipal service inquiry service, the user is supported to inquire the conventional municipal service handling place, in the aspect of display, the information of the government hall and the item is displayed, in the aspect of interaction, the user evaluation and the service of the government hall are provided, the full coverage of government service resources is realized, and the people can inquire the handling place and the handling service more conveniently and rapidly, and the nearby handling and quick arrival are realized;
2. in the address inquiry service, searching addresses of related government halls and self-service terminals based on government hall names or item names input by users, sorting the related government halls and self-service terminals based on distances between the users and the government halls or the self-service terminals, and preferentially displaying the government halls or the self-service terminals close to the users to ensure that the users transact nearby;
3. the user arrives at the office address by navigation based on the user's current location and the queried office address, providing route selection for the user, and route navigation.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings that are needed in the embodiments or the description of the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and that other drawings can be obtained according to these drawings without inventive effort for a person skilled in the art.
The invention is further described below with reference to the accompanying drawings.
Fig. 1 is a flow chart of a government service query method in embodiment 2.
Detailed Description
The invention will be further described with reference to the accompanying drawings and specific examples, so that those skilled in the art can better understand the invention and implement it, but the examples are not meant to limit the invention, and the technical features of the embodiments of the invention and the examples can be combined with each other without conflict.
The embodiment of the invention provides a government service query system and a government service query method, which are used for solving the technical problems that a government service map is single in presentation and the office address is inconvenient to query.
Example 1:
the invention discloses a government service query system which comprises a query module, a display module and an interaction module.
The inquiry module interacts with a user through an inquiry interface and is used for providing address inquiry service, related item recommendation service and municipal service inquiry service, wherein the address inquiry service is used for displaying addresses of related government hall and self-service terminals based on government hall names or item names input by the user, the related item recommendation service is used for recommending other items related to the current item for the user for the items checked by the user, and the municipal service inquiry service is used for providing inquiry of conventional municipal service website addresses for the user.
In this embodiment, the address query service is configured to search addresses of related government halls and self-service terminals by fuzzy query based on a government hall name or a transaction name input by a user, and for related government halls and self-service terminals, order the addresses based on distances between the user and the government halls or the self-service terminals, and preferably display the government halls or self-service terminals close to the user.
The address inquiry of the conventional municipal service network comprises address inquiry of heating, fuel gas, power supply, parking lots and public washrooms.
Based on the inquiry module, the masses can search the hall names, inquire related government affair halls and self-service terminals in a fuzzy way, and preferentially display the hall closest to the current hall according to the distance sorting; the masses can search the hall names, inquire related government affairs hall and self-service terminals in a fuzzy way, and preferentially display the hall closest to the current hall according to the distance sorting; the masses recommend related matters of a specific matter while viewing the matter. Such as: automatically recommending a related event of the birth of the newborn when inquiring about the event of the fall of the newborn; besides the related inquiry of government affairs hall and handling matters, the system can also inquire the conventional municipal services, such as heating, fuel gas, power supply network point inquiry, and the inquiry of common places such as parking lots, public toilets and the like.
The display module is interacted with the user through a display interface and is used for providing information display of the government affairs hall and information display of items.
In this embodiment, the government affair hall information display is used for displaying pictures, addresses, telephones, working hours, introduction and basic devices of the government affair hall, current transactable matters and evaluation information, wherein the introduction and basic devices comprise window number and self-service terminal number.
The user triggers the transaction service to jump to the government service network through the current transaction service, and provides the online transaction, the transaction guide display and the transaction reservation through the government service network.
The item information display is used for displaying item names, item handling departments, item handling halls and self-service terminals.
Based on the display module, the picture of the government affair hall is displayed, and the concrete model of the current government affair hall can be clearly and clearly displayed; the government office address, the telephone and the working time are displayed, so that the masses can clearly know where to go and what time to transact, and other problems can be further called out; the current government affair hall can be known more clearly by displaying the government affair hall introduction and basic equipment information such as the number of windows, the number of self-service terminals and the like; displaying the current business in the hall, and realizing the related functions of online business handling, business guide display, reservation and the like by skipping a government service network; the evaluation information is displayed, so that the current government affair hall evaluation can be better known; displaying the names of the matters, handling departments, handling halls and other relevant information.
The interaction module is interacted with the user through the interaction interface and is used for providing a government hall evaluation service and a government hall navigation service, the government hall evaluation service supports the user to evaluate the government hall, and the government hall navigation service is used for providing route navigation based on a map.
In the embodiment, the government affair hall evaluation service is used for supporting the user to perform satisfaction star-level evaluation and supporting the user to select and fill the evaluation reason. The government hall navigation service is used for providing route selection and route navigation for the user based on the current location of the user and the queried office address.
The interaction module is further used for providing a government affair hall sharing service and supporting generation and analysis of the two-dimensional code and the link by clicking the government affair hall through the interaction interface so as to share through the two-dimensional code and the link.
Based on the interaction module, the current government affair hall can be evaluated, and satisfaction star rating and optional filling evaluation reasons can be provided; and combining the navigation function of the map, and navigating between the current positioning and the queried government hall positions to help the masses plan routes. For the government affairs hall, clicking can generate a sharing two-dimensional code and a link, so that the government affairs hall can be shared.
Example 2:
the invention discloses a government service query method, which carries out government service query through a system disclosed in an embodiment 1, and comprises the following steps:
s100, recommending other matters related to the current matters to the user through related matters recommending service based on the matters checked by the user and the addresses of the government hall and the self-service terminal related to the address inquiring service input by the user, and inquiring the addresses of the conventional municipal service network points through municipal service inquiring service;
s200, displaying government hall information and item information for a user;
and S300, evaluating the government affairs hall for the user through the government affair hall evaluation service, and providing route navigation for the user through the government affair hall navigation service.
In step S100, addresses of related government halls and self-service terminals are searched by fuzzy query based on the government hall names or item names input by the user, and the related government halls and self-service terminals are ranked based on distances between the user and the government halls or the self-service terminals, so that the government halls or the self-service terminals close to the user are preferably displayed.
The address inquiry of the conventional municipal service network comprises address inquiry of heating, fuel gas, power supply, parking lots and public washrooms.
The masses can search the hall names, inquire related government affairs hall and self-service terminals in a fuzzy way, and preferentially display the hall closest to the current hall according to the distance sorting; the masses can search the hall names, inquire related government affairs hall and self-service terminals in a fuzzy way, and preferentially display the hall closest to the current hall according to the distance sorting; the masses recommend related matters of a specific matter while viewing the matter. Such as: automatically recommending a related event of the birth of the newborn when inquiring about the event of the fall of the newborn; besides the related inquiry of government affairs hall and handling matters, the system can also inquire the conventional municipal services, such as heating, fuel gas, power supply network point inquiry, and the inquiry of common places such as parking lots, public toilets and the like.
Step S200 shows pictures, addresses, telephones, hours of operation, profile and base equipment, including window number and number of self-service terminals, current transactable items and evaluation information of the government hall.
The user triggers the transaction service to jump to the government service network through the current transaction service, and provides the online transaction, the transaction guide display and the transaction reservation through the government service network.
The item information display is used for displaying item names, item handling departments, item handling halls and self-service terminals.
The step S200 is used for displaying the picture of the government affair hall, so that the concrete model of the current government affair hall can be clearly and clearly displayed; the addresses, telephones and working time of government affairs and government affairs are displayed, so that people can clearly know where to go and what time to deal with, and other problems can be further called out; the current government affair hall can be known more clearly by displaying the government affair hall introduction and basic equipment information such as the number of windows, the number of self-service terminals and the like; displaying the current business in the hall, and realizing the related functions of online business handling, business guide display, reservation and the like by skipping a government service network; the evaluation information is displayed, so that the current government affair hall evaluation can be better known; displaying the names of the matters, handling departments, handling halls and other relevant information.
Step S300 supports the user to perform satisfaction star rating and supports the user to select and fill the rating reasons. Providing route selection and route navigation to the user based on the user's current location and the queried office address.
According to the method, the step of sharing service of the government affairs hall is further provided, and the generation and analysis of the two-dimensional code and the link by clicking the government affairs hall through the interactive interface are supported, so that sharing is carried out through the two-dimensional code and the link.
Based on the step, the current government affair hall can be evaluated, and satisfaction star rating and optional filling evaluation reasons are provided; and combining the navigation function of the map, and navigating between the current positioning and the queried government hall positions to help the masses plan routes. For the government affairs hall, clicking can generate a sharing two-dimensional code and a link, so that the government affairs hall can be shared.
While the invention has been illustrated and described in detail in the drawings and in the preferred embodiments, the invention is not limited to the disclosed embodiments, but it will be apparent to those skilled in the art that many more embodiments of the invention can be made by combining the means of the various embodiments described above and still fall within the scope of the invention.

Claims (10)

1. A government service query system, comprising:
the inquiry module is interacted with a user through an inquiry interface and is used for providing address inquiry service, related matters recommending service and municipal service inquiring service, wherein the address inquiry service is used for displaying addresses of related government halls and self-service terminals based on government hall names or matters names input by the user, the related matters recommending service is used for recommending other matters related to the current matters for the user for the matters checked by the user, and the municipal service inquiring service is used for providing inquiry of conventional municipal service website addresses for the user;
the display module is interacted with the user through a display interface and is used for providing information display of the government affairs hall and information display of the items;
and the interaction module is interacted with the user through an interaction interface and is used for providing a government hall evaluation service and a government hall navigation service, the government hall evaluation service supports the user to evaluate the government hall, and the government hall navigation service is used for providing route navigation based on a map.
2. A government service inquiry system according to claim 1 wherein the address inquiry service is adapted to locate the addresses of the associated government lobbies and self-service terminals based on the user entered government lobby name or item name, and for the associated government lobbies and self-service terminals, to order based on how far from the user is from the government lobby or self-service terminal, preferably to display the government lobby or self-service terminal that is closer to the user.
3. The government service query system of claim 1, wherein the address query service is adapted to locate addresses of related government lobbies and self-service terminals by fuzzy query based on a user entered government lobby name or transaction name.
4. The government service query system of claim 1, wherein the address query of a conventional municipal service network comprises address queries of heating, gas, electricity, parking lot, public restrooms.
5. The government service query system of claim 1 wherein the government hall information displays pictures, addresses, telephones, hours of operation, profile and infrastructure equipment, current transactable items and rating information for the presentation of the government hall;
the profile and the basic equipment comprise the number of windows and the number of self-service terminals;
the user triggers the transaction service to jump to the government service network through the current transaction service, and provides the online transaction, the transaction guide display and the transaction reservation through the government service network.
6. The government service query system of claim 1 wherein the transaction information presentation is for presentation of transaction names, transaction departments, and transaction lobbies and self-service terminals.
7. The government service query system of claim 1 wherein the government lobby rating service is adapted to support user satisfaction rating and to support user selection of the rating cause.
8. The government service query system of claim 1, wherein the government lobby navigation service is operative to provide route selection and route navigation to the user based on the user's current location and the queried office address.
9. The government service query system of claim 1, wherein the interaction module is further configured to provide a government service hall sharing service, and to support clicking on the government service hall through the interaction interface to generate and analyze the two-dimensional code and the link for sharing through the two-dimensional code and the link.
10. A government service query method, characterized in that it includes:
based on the government hall name or item name input by the user, the addresses of the government hall and the self-service terminal related to the service through the address inquiry service, based on the items checked by the user, recommending other items related to the current item to the user through the related item recommendation service, and providing the inquiry of the conventional municipal service website address for the user through the municipal service inquiry service;
displaying government hall information and item information for a user;
and evaluating the government affairs hall for the user through the government affair hall evaluation service, and providing route navigation for the user through the government affair hall navigation service.
CN202310905297.5A 2023-07-21 2023-07-21 Government service query system and method Pending CN117573782A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202310905297.5A CN117573782A (en) 2023-07-21 2023-07-21 Government service query system and method

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202310905297.5A CN117573782A (en) 2023-07-21 2023-07-21 Government service query system and method

Publications (1)

Publication Number Publication Date
CN117573782A true CN117573782A (en) 2024-02-20

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CN202310905297.5A Pending CN117573782A (en) 2023-07-21 2023-07-21 Government service query system and method

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Country Link
CN (1) CN117573782A (en)

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