CN117527347A - Robot audio and video acquisition system and method - Google Patents
Robot audio and video acquisition system and method Download PDFInfo
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- CN117527347A CN117527347A CN202311475100.5A CN202311475100A CN117527347A CN 117527347 A CN117527347 A CN 117527347A CN 202311475100 A CN202311475100 A CN 202311475100A CN 117527347 A CN117527347 A CN 117527347A
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- 238000004891 communication Methods 0.000 claims description 6
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/02—Network architectures or network communication protocols for network security for separating internal from external traffic, e.g. firewalls
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
- H04L63/101—Access control lists [ACL]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/40—Network security protocols
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N5/00—Details of television systems
- H04N5/76—Television signal recording
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Abstract
The invention discloses a robot audio and video acquisition system, which comprises: the system comprises an intranet server and a cloud server, wherein the cloud server is used for obtaining heartbeat information sent to the user terminal by an external network and sending an intranet playing address and an external network playing address to the user terminal according to the heartbeat information, and the heartbeat information comprises information of the user and a subscribed robot number; the intranet server is used for judging whether the user terminal uses the permission or not; when the user terminal has the use permission, the method is used for pulling the audio and video stream through the intranet address of the robot or obtaining the audio and video stream of the robot through the robot address proxy module, and the user terminal is allowed to pull the audio and video stream through the intranet play address; and the user terminal can pull the audio and video stream through the external network playing address. The invention realizes that the availability and the range of the service are improved and the availability range of the data is also improved while the data security is ensured.
Description
Technical Field
The invention relates to the technical field of mobile robots, in particular to a system and a method for acquiring audio and video of a robot.
Background
The robot is used as a base with moving and rotating capabilities, can be effectively matched with the camera, provides flexible and omnibearing observation and tracking capabilities for users, and simultaneously omits implementation and maintenance work of deploying the camera one by one, so that the robot has great development prospects in the fields of industry, security, medical treatment and the like.
The data such as video and image are easy to relate to user privacy and enterprise internal information, and the data needs to be stored in an internal network to avoid data leakage from the aspects of data security and privacy protection. However, when the user accesses the service by using the mobile phone, the user is likely to be in a 4G/5G extranet environment, and the completely limited extranet access will greatly limit the used scenes of the audio and video of the robot and influence the convenience of the user in use.
Therefore, a system and a method for storing the robot audio and video under the intranet environment and allowing the extranet to acquire the robot audio and video under a certain condition are needed to be designed, so that the safety of data is ensured and the available range of the data is improved.
Disclosure of Invention
In view of the above, the present invention provides a system and method for acquiring audio and video of a robot.
The technical scheme adopted by the invention for solving the technical problems is as follows:
in a first aspect, the present invention provides a robot audio/video acquisition system, including: the system comprises an intranet server and a cloud server, wherein the intranet server is connected with a robot for shooting audio and video through intranet communication, the intranet server and the robot can be connected with an external network, and the cloud server is provided with a robot address proxy module;
the cloud server is used for obtaining heartbeat information sent to the cloud server by the user terminal through the external network, and sending an internal network playing address and an external network playing address to the user terminal according to the heartbeat information, wherein the heartbeat information comprises information of the user and a subscribed robot number;
the intranet server is used for judging whether the user terminal has the use authority of the audio and video of the subscribed robot number; when the user terminal has the use permission, the method is used for pulling the audio and video stream through the intranet address of the robot or obtaining the audio and video stream of the robot through the robot address proxy module, and the user terminal is allowed to pull the audio and video stream through the intranet play address;
and when the user terminal can have the use authority, the user terminal can pull the audio and video stream through the external network play address.
In a preferred embodiment, the cloud server is provided with a configuration service module, and the user terminal and the intranet server are both connected with the configuration service module, wherein the configuration service module is used for setting and viewing information of equipment in the intranet environment.
In a preferred embodiment, the configuration service module is configured to set and view information of a device in an intranet environment specifically: the configuration service module is used for editing an address of the equipment in the intranet environment, editing a port opened to the public network, editing a white list allowing access to the intranet server, editing an address of the equipment mapped at a cloud and editing an audio/video transmission protocol, and acquiring whether the equipment is currently on line, at the current position and under the occupation condition.
In a preferred embodiment, the method for determining whether the user terminal has the use authority of the audio and video of the robot number subscribed to by the user terminal specifically includes: and the method is used for acquiring the heartbeat information and judging whether the user terminal has the use permission of the audio and video of the robot number subscribed by the user terminal according to the user information.
In a preferred embodiment, the priority of the pull audio and video stream is as follows: the intranet server pulls the audio and video stream, and simultaneously allows the user terminal to pull the audio and video stream of the subscribed robot number through the intranet playing address, and the user terminal pulls the audio and video stream of the subscribed robot number through the extranet playing address.
In a preferred embodiment, the pulling the audio and video stream through the intranet address of the robot or obtaining the audio and video stream of the robot through the address proxy module of the robot specifically includes: when the intranet condition meets the preset requirement, the intranet server pulls the audio and video stream through the intranet address of the robot, otherwise, the intranet server acquires the audio and video stream of the robot through the robot address proxy module.
In a preferred embodiment, when the intranet server obtains the information of the heartbeat stop, the intranet server terminates the streaming audio/video stream.
In a preferred embodiment, the cloud server sends the intranet play address and the extranet play address to the user terminal according to the heartbeat information under the condition that the user terminal has the use authority of the audio and video of the robot number subscribed to by the user terminal.
In a preferred embodiment, the cloud server is configured to determine whether the user terminal has the use authority of the audio and video of the robot number to which the user terminal subscribes.
In a second aspect, the present invention provides a method for acquiring audio and video of a robot, which is characterized by comprising:
the cloud server obtains heartbeat information sent to the cloud server by the user terminal through the external network, wherein the heartbeat information comprises information of the user and a subscribed robot number;
the intranet server obtains the use permission of the audio and video of the robot number subscribed by the user terminal; the intranet server is connected with the robot for shooting audio and video through intranet communication, the intranet server and the robot can be connected with an external network, and the cloud server is provided with a robot address proxy module;
the cloud server sends an intranet playing address and an extranet playing address to a user terminal according to the heartbeat information;
when the user terminal has the use permission, the intranet server pulls the audio and video stream through the intranet address of the robot or acquires the audio and video stream of the robot through the robot address proxy module, and the user terminal is allowed to pull the audio and video stream through the intranet play address;
when the user terminal is connected with an external network and has the use authority, the user terminal can pull the audio and video stream through the play address of the external network.
According to the system and the method for acquiring the audio and video of the robot, when the audio and video shot by the robot is stored in an intranet environment, and when a user needs an extranet to acquire the audio and video shot by the robot, authentication is needed, and when the user has use permission, the user can acquire and only acquire the needed audio and video stream through the intranet play address and the extranet play address, so that the intranet data danger is avoided, the intranet data leakage is avoided, the safety of the data is ensured, the user is allowed to acquire the audio and video service of the robot through the intranet and public network double-link while the safety of the data is ensured, and the usability and the range of the service are improved while the usable range of the data is also improved. The intranet server is used as a main provider of the audio and video functions used by users, and service disconnection conditions can be reduced due to the intranet environment; meanwhile, when the robot is used for multiple users, the robot can be subjected to self calculation force response, so that the burden of the robot is avoided.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings that are needed in the embodiments will be briefly described below, it being understood that the following drawings only illustrate some embodiments of the present invention and therefore should not be considered as limiting the scope, and other related drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a schematic structural diagram of a robot audio/video acquisition system.
Fig. 2 is a functional schematic diagram of each part of a robot audio/video acquisition system.
Fig. 3 is a flowchart of a method for acquiring audio and video of a robot.
Fig. 4 is a flowchart of an implementation example of a method for acquiring audio and video of a robot.
Detailed Description
In order that the above-recited objects, features and advantages of the present invention will be more clearly understood, a more particular description of the invention will be rendered by reference to the appended drawings and appended detailed description.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention, however, the present invention may be practiced in other ways than those described herein, and therefore the scope of the present invention is not limited to the specific embodiments disclosed below.
In order to incompletely restrict the outer net, also guarantee the safety of intranet data simultaneously, this application provides a robot audio and video acquisition system and includes: and the intranet server and the cloud server. Referring to fig. 1, the intranet server is connected with the robot through intranet communication, the robot is used for shooting audio and video, the intranet server with the robot can both be connected with the external network, be equipped with the robot address proxy module on the cloud server.
The cloud server is used for obtaining heartbeat information sent to the cloud server by the user terminal through the external network, and sending an internal network playing address and an external network playing address to the user terminal according to the heartbeat information, wherein the heartbeat information comprises information of the user and a subscribed robot number.
The intranet server is used for judging whether the user terminal has the use authority of the audio and video of the subscribed robot number; when the user terminal has the use permission, the method is used for pulling the audio and video stream through the intranet address of the robot or obtaining the audio and video stream of the robot through the robot address proxy module, and the user terminal is allowed to pull the audio and video stream through the intranet playing address.
When the user terminal is connected with the cloud server through an external network and has the use authority, the user terminal can pull the audio and video stream through the external network play address and the internal network address proxy module.
According to the robot audio and video acquisition system, the audio and video shot by the robot is stored in an intranet environment, authentication is needed when a user needs to acquire an extranet, and when the user has use permission, the user can acquire and only acquire needed audio and video streams through intranet play addresses and extranet play addresses, so that intranet data risks are avoided, the intranet data are prevented from being leaked, the safety of the data is guaranteed, the user terminal is allowed to acquire the robot audio and video service through the intranet and public network double-link while the safety of the data is guaranteed, and the service availability and the service range are improved.
The intranet server is used as a main provider of the audio and video functions of users, and can reduce service disconnection conditions due to the fact that the intranet server is in a relatively stable network environment; meanwhile, when facing multiple users, the robot can be subjected to self calculation force response, so that the burden of the robot is prevented from being increased.
This embodiment is described in detail below with reference to fig. 2.
In this embodiment, the user terminal may be connected to the intranet server through an intranet, or may be connected to the cloud server through an extranet, i.e. a public network, such as a 4G or 5G data network. The user terminal can continuously send the heartbeat information to the cloud server according to a certain time interval. The user terminal can be electronic equipment such as a computer, a mobile phone, a telephone watch and the like, and can be a mobile terminal or a fixed terminal.
In this embodiment, the cloud server is in a public network environment. The cloud server is provided with an intranet address proxy module and a robot address proxy module. The intranet address proxy module is used as intranet address proxy, and can map the service port on the intranet server to the appointed address, so that other services can access the intranet server through the proxy address, and meanwhile, the intranet server is prevented from being directly exposed, and audio and video data streams are not stored. The user terminal obtains the audio and video stream through the internal network playing address and pulls the audio and video stream through the internal network server, and the user terminal obtains the audio and video stream through the external network and uses the external network playing address. The robot address proxy module is used as a robot address proxy, and can map a service port on the robot to a designated address, so that other services can access the robot through the proxy address and simultaneously avoid directly exposing the robot.
In a preferred embodiment, the cloud server further comprises a configuration service module, and the user terminal and the intranet server are both connected with the configuration service module, wherein the configuration service module is used for setting and viewing information of equipment in the intranet environment. The manager in the user terminal can set the information of each robot through the configuration service module, the user terminal can check the information of each robot through the configuration service module, and the intranet server can be connected with the configuration service module to acquire the information of each robot. The device comprises an intranet server and a robot.
The method specifically sets information of the equipment in the intranet environment as follows: and the manager edits the intranet WiFi information and the equipment configuration through the user terminal. The device configuration comprises an address of the device in an intranet environment, a port of the device opened to a public network, a white list allowing access to an intranet server, an address of the device mapped in a cloud, an audio/video transmission protocol and the like. The intranet server subscribes the configuration of intranet WiFi information and the intranet and extranet addresses of the equipment from the cloud server, and the intranet and extranet addresses are updated immediately once the intranet and extranet addresses are changed.
The method for checking the information of the equipment in the intranet environment specifically comprises the following steps: the user obtains information such as whether the equipment is currently on line, the current position and the occupation condition (the operation performed by other users) through the user terminal.
Specifically, the intranet server and the robot are in an intranet environment, and communicate with each other through intranet WiFi. Meanwhile, the intranet server and the robot can be connected with the external network, and a designated port can be opened for external network connection according to user requirements, for example, the intranet server and the robot are connected with the external network at a certain time period. The user may require that the device be allowed to communicate with the public network or be completely isolated only for a limited period of time. When the intranet server and the robot have ports which can communicate with the cloud server, the intranet server can directly access the service on the robot through the robot address proxy module of the cloud server, and the intranet server is suitable for the recovery when the intranet environment is unstable.
The robot and the camera can be connected in a wired or private wireless mode (for example, the robot self WiFi, the matched Bluetooth and the like).
The user terminal can directly acquire the service on the intranet server through the intranet WiFi and can also access the intranet server through the intranet address proxy module in a public network environment. An authentication service is deployed on the intranet server and used for authenticating the use authority of the user. In some embodiments, the cloud server also has an authentication service, and the cloud server authenticates first according to the heartbeat information, and if the cloud server has a use right, sends an intranet play address and an extranet play address to the user terminal.
When the user terminal needs to use a service related to the audio and video of a certain robot, sending heartbeats to the cloud server at regular time, wherein the heartbeats comprise user self information (used for authentication) and the subscribed robot numbers, and the cloud server returns an intranet playing address and an extranet playing address to the user terminal. The external network play address is realized through the internal network address proxy module, so that data is prevented from being reserved in the cloud server.
As an embodiment, after the intranet server obtains the subscribed robot number from the cloud server, the intranet server first tries to pull the audio/video stream through the intranet address of the robot, and allows the user terminal to pull the audio/video stream corresponding to the subscribed robot number through the intranet playing address. Under the condition that the drawing of the intranet address fails and both the intranet server and the robot allow access to the public network, the intranet server simultaneously tries to draw the audio and video stream of the robot through the public network link. When the intranet condition meets the preset requirement, the intranet server pulls the audio and video stream through the intranet address of the robot, otherwise, the intranet server acquires the audio and video stream of the robot through the robot address proxy module. The intranet condition means the intranet network stability and the intranet speed, namely the intranet network stability and the intranet speed are required to meet the preset standard.
After the authentication of the user terminal is passed, firstly, the playing of the audio and video is tried through the intranet address. If the network fails, the playing address of the public network is tried. And when the public network play address is used, the connection of the intranet address is tried at fixed time, and the user terminal is prompted to perform switching selection when the intranet address is communicated.
In this embodiment, the intranet server is configured to determine whether the user terminal has the use permission of the audio and video of the robot number subscribed to by the intranet server, and specifically includes: the intranet server is used for acquiring the heartbeat information and judging whether the user terminal has the use permission of the audio and video of the robot number subscribed by the user terminal according to the user information of the intranet server.
In some embodiments, some users have only some of the robot's rights, and some users have all of the robot's rights.
The heartbeat information is acquired through the cloud, but is not limited to the above, and when the user terminal is in the intranet environment, the heartbeat information can be sent to the intranet server through the intranet, the intranet server authenticates, and then the user terminal pulls the stream.
It will be appreciated that heartbeat is an interactive mechanism between services, whereby a sender sends heartbeat packets to a receiver at regular intervals so that the receiver can determine whether the sender is still maintaining a connection. And when the intranet server acquires the information of the heartbeat stop, the intranet server terminates the streaming audio and video stream.
Specifically, the user terminal continuously sends heartbeat information to the cloud server at regular time, when the cloud server does not acquire the heartbeat information on time, the cloud server judges that the heartbeat is stopped and sends the heartbeat information to the intranet server, or the intranet server continuously acquires the heartbeat information from the cloud server, and when the intranet server does not acquire the heartbeat information on time, the intranet server judges that the heartbeat is stopped. And when the intranet server acquires the information of the heartbeat stop, the intranet server terminates the streaming audio/video streaming service. In this embodiment, when the user leaves the relevant page, the cloud end will not have a subscription state designating the number of the robot any more due to the stop of the heartbeat, so that the intranet server terminates the audio and video stream pulling of the corresponding robot.
In a preferred embodiment, the cloud server is configured to determine whether the user terminal has the use authority of the audio and video of the robot number to which the user terminal subscribes.
The invention also provides a robot audio/video acquisition method, as shown in fig. 3, comprising the following steps:
the cloud server obtains heartbeat information sent to the cloud server by the user terminal through the external network, wherein the heartbeat information comprises information of the user and a subscribed robot number;
the intranet server obtains the use permission of the audio and video of the robot number subscribed by the user terminal; the intranet server is connected with the robot for shooting audio and video through intranet communication, the intranet server and the robot can be connected with an external network, and the cloud server is provided with a robot address proxy module;
the cloud server sends an intranet playing address and an extranet playing address to a user terminal according to the heartbeat information;
when the user terminal has the use permission, the intranet server pulls the audio and video stream through the intranet address of the robot or acquires the audio and video stream of the robot through the robot address proxy module, and the user terminal is allowed to pull the audio and video stream through the intranet play address;
when the user terminal is connected with an external network and has the use authority, the user terminal can pull the audio and video stream through the play address of the external network.
It should be understood that the foregoing method may vary according to the execution flow, so that the foregoing method does not represent or suggest that all the steps must be executed in this order, and those skilled in the art may change or modify the execution order of the steps based on the present invention, and some embodiments of the foregoing method are illustrated below.
As an embodiment, referring to fig. 4, the specific process of the method for acquiring the audio and video of the robot is as follows:
s1, continuously sending heartbeat information to a cloud server by a user terminal according to a certain time interval, wherein the cloud server obtains the heartbeat information sent to the user terminal by the user terminal through an external network, and the heartbeat information comprises information of the user and a subscribed robot number;
s2, the intranet server obtains and judges whether the user terminal has the use permission of the audio and video of the robot number subscribed by the user terminal;
s3, the cloud server acquires whether the user terminal has the use permission, and under the condition that the user terminal has the use permission, the cloud server sends an intranet playing address and an extranet playing address to the user terminal according to the heartbeat information;
s4, when the user terminal has the use permission, the intranet server pulls the audio and video stream through the intranet address of the robot, and simultaneously, the intranet server allows the user terminal to pull the audio and video stream through the intranet play address;
s5, when S4 fails, namely the intranet condition does not meet the preset requirement, if both the intranet server and the robot are connected with the cloud server, the intranet server acquires the audio and video stream of the robot through the robot address proxy module, and simultaneously the intranet server allows the user terminal to pull the audio and video stream through the intranet play address;
and S6, when the S5 fails, ensuring that the user terminal is connected with an external network, and enabling the user terminal to pull the audio and video stream through the external network playing address.
In the executing process of S4 to S6, the cloud server or the intranet server continuously determines whether the heartbeat information is terminated, and if so, the intranet server stops the streaming.
In the method, because the intranet link is preferred, when the user terminal is in the intranet environment, the traffic consumption of the public network is avoided.
In the foregoing embodiments, the descriptions of the embodiments are focused on, and for those portions of one embodiment that are not described in detail, reference may be made to the related descriptions of other embodiments.
The foregoing is only a preferred embodiment of the present invention, and it should be noted that: the above embodiments are only for illustrating the technical solution of the present invention, and are not limiting; the technical features of the above embodiments or in the different embodiments may also be combined within the idea of the invention, the steps may be implemented in any order, and there are many other variations of the different aspects of the invention as described above, which are not provided in detail for the sake of brevity; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit of the invention.
Claims (10)
1. An audio and video acquisition system for a robot, comprising: the system comprises an intranet server and a cloud server, wherein the intranet server is connected with a robot for shooting audio and video through intranet communication, the intranet server and the robot can be connected with an external network, and the cloud server is provided with a robot address proxy module;
the cloud server is used for obtaining heartbeat information sent to the cloud server by the user terminal through the external network, and sending an internal network playing address and an external network playing address to the user terminal according to the heartbeat information, wherein the heartbeat information comprises information of the user and a subscribed robot number;
the intranet server is used for judging whether the user terminal has the use authority of the audio and video of the subscribed robot number; when the user terminal has the use permission, the method is used for pulling the audio and video stream through the intranet address of the robot or obtaining the audio and video stream of the robot through the robot address proxy module, and the user terminal is allowed to pull the audio and video stream through the intranet play address;
and when the user terminal can have the use authority, the user terminal can pull the audio and video stream through the external network play address.
2. The system for acquiring the audio and video of the robot according to claim 1, wherein the cloud server is provided with a configuration service module, and the user terminal and the intranet server are both connected with the configuration service module, and the configuration service module is used for setting and viewing information of equipment in the intranet environment.
3. The system for acquiring audio and video of a robot according to claim 2, wherein the configuration service module is configured to set and view information of a device in an intranet environment specifically includes: the configuration service module is used for editing an address of the equipment in the intranet environment, editing a port opened to the public network, editing a white list allowing access to the intranet server, editing an address of the equipment mapped at a cloud and editing an audio/video transmission protocol, and acquiring whether the equipment is currently on line, at the current position and under the occupation condition.
4. The system of claim 1, wherein the method for determining whether the user terminal has the use authority of the audio and video of the subscribed robot number is specifically: and the method is used for acquiring the heartbeat information and judging whether the user terminal has the use permission of the audio and video of the robot number subscribed by the user terminal according to the user information.
5. The system of claim 1, wherein the priorities of the pull audio and video streams are in turn: the intranet server pulls the audio and video stream, and simultaneously allows the user terminal to pull the audio and video stream of the subscribed robot number through the intranet playing address, and the user terminal pulls the audio and video stream of the subscribed robot number through the extranet playing address.
6. The system for acquiring audio and video of a robot according to claim 1, wherein the step of pulling the audio and video stream through the intranet address of the robot or acquiring the audio and video stream of the robot through the address proxy module of the robot specifically comprises: when the intranet condition meets the preset requirement, the intranet server pulls the audio and video stream through the intranet address of the robot, otherwise, the intranet server acquires the audio and video stream of the robot through the robot address proxy module.
7. The system of claim 1, wherein the intranet server terminates the streaming audio and video stream when the intranet server obtains the information of the heartbeat stop.
8. The system of claim 1, wherein the cloud server sends the intranet play address and the extranet play address to the user terminal according to the heartbeat information when the user terminal has the use authority of the audio and video of the robot number to which the user terminal subscribes.
9. The system of claim 1, wherein the cloud server is configured to determine whether the user terminal has the use right of the audio/video of the robot number to which the user terminal subscribes.
10. The method for acquiring the audio and video of the robot is characterized by comprising the following steps of:
the cloud server obtains heartbeat information sent to the cloud server by the user terminal through the external network, wherein the heartbeat information comprises information of the user and a subscribed robot number;
the intranet server obtains the use permission of the audio and video of the robot number subscribed by the user terminal; the intranet server is connected with the robot for shooting audio and video through intranet communication, the intranet server and the robot can be connected with an external network, and the cloud server is provided with a robot address proxy module;
the cloud server sends an intranet playing address and an extranet playing address to a user terminal according to the heartbeat information;
when the user terminal has the use permission, the intranet server pulls the audio and video stream through the intranet address of the robot or acquires the audio and video stream of the robot through the robot address proxy module, and the user terminal is allowed to pull the audio and video stream through the intranet play address;
when the user terminal is connected with an external network and has the use authority, the user terminal can pull the audio and video stream through the play address of the external network.
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