CN117522003A

CN117522003A - Method and device for controlling handover of intelligent telephone traffic system and computer equipment

Info

Publication number: CN117522003A
Application number: CN202311351874.7A
Authority: CN
Inventors: 吴悠; 张晁; 李艺雄; 吕长钦; 黄焕彬; 邹戈
Original assignee: Shenzhen Power Supply Bureau Co Ltd
Current assignee: Shenzhen Power Supply Bureau Co Ltd
Priority date: 2023-10-18
Filing date: 2023-10-18
Publication date: 2024-02-06

Abstract

The application relates to a handover control method, device and computer equipment of an intelligent telephone traffic system. The method comprises the following steps: acquiring a shift-to-shift state corresponding to a scheduling account of each scheduler in the intelligent telephone traffic system, wherein the shift-to-shift state comprises a shift-to-be-shifted state or a shift-to-be-shifted state; and aiming at a first scheduling account with the shift-over state being the to-be-switched state, searching a second scheduling account matched with the call service type of the first scheduling account, performing log-out operation on the first scheduling account with the shift-over state of the second scheduling account being the to-be-shifted state, and performing log-in operation on the second scheduling account. The method improves the efficiency and the safety of the exchange management of the scheduling personnel.

Description

Method and device for controlling handover of intelligent telephone traffic system and computer equipment

Technical Field

The present disclosure relates to the field of intelligent telephone traffic technologies, and in particular, to a handover control method, apparatus, and computer device for an intelligent telephone traffic system.

Background

At present, when a scheduler of a power distribution network performs scheduling work, the scheduler in a state to be handed over needs to log out by manually, and the scheduler in a state to be sitting is logged in by manually, but the scheduling personnel are too many, so that the scheduling personnel can be handed over manually, and the problem of low efficiency and safety of the handover work is caused.

Therefore, a handover control method of an intelligent telephone traffic system capable of realizing the dispatching and handover work of intelligent management and control schedulers is urgently needed, so as to solve the problems of low efficiency and safety of performing handover management and control on the distribution network schedulers in the prior art.

Disclosure of Invention

Accordingly, it is necessary to provide a handover control method and apparatus for an intelligent telephone traffic system, which can improve the efficiency and security of performing handover control on the distribution network dispatcher.

In a first aspect, the present application provides a handover control method for an intelligent traffic system. The method comprises the following steps: acquiring a shift-to-shift state corresponding to a scheduling account of each scheduler in the intelligent telephone traffic system, wherein the shift-to-shift state comprises a shift-to-be-shifted state or a shift-to-be-shifted state;

aiming at a first scheduling account with a shift-over state being a to-be-switched state, searching a second scheduling account matched with the call service type of the first scheduling account, wherein the shift-over state of the second scheduling account is a to-be-shifted state;

and performing log-out operation on the first scheduling account and performing log-in operation on the second scheduling account.

In one embodiment, acquiring a shift-to-shift state corresponding to a scheduling account of each scheduler in the intelligent telephone traffic system includes:

Acquiring shift information corresponding to each scheduling account, wherein the shift information comprises a shift time interval and a target call service type;

and determining the shift-over state corresponding to the scheduling account according to the shift-over time interval and the target call service type.

In one embodiment, determining the shift-to-shift state corresponding to the scheduling account according to the shift-to-shift time interval and the target call service type includes:

detecting whether the current moment is in a sitting time interval or not;

if the current moment is not in the sitting time interval, determining that the shift-over state is the waiting shift-over state;

if the current moment is in the shift time interval, detecting whether the target call service type is matched with the current call service type of the intelligent telephone traffic system;

if the target call service type is matched with the required call service type, determining that the shift-over state is a shift-on state;

if the target call service type is not matched with the required call service type, determining that the shift-to-shift state is the state to be switched.

In one embodiment, performing a log-out operation on a first dispatch account and performing a log-in operation on a second dispatch account includes:

searching a first account name and a first account password corresponding to the first scheduling account according to the first scheduling account, and searching a second account name and a second account password corresponding to the second scheduling account according to the second scheduling account;

According to the first account name and the first account password, performing log-out operation on the first scheduling account;

and performing login operation on the second scheduling account according to the second account name and the second account password.

In one embodiment, the shift-over state further includes a shift-on state, and the method further includes:

aiming at a third scheduling account with a shift-over state being a shift-sitting state, historical call data of the third scheduling account in an intelligent telephone traffic system are obtained;

analyzing the historical call data to obtain the busy and idle state of the third scheduling account;

and distributing traffic scheduling requests to the third scheduling account according to the busy state of the third scheduling account.

In one embodiment, analyzing the historical call data to obtain the busy state of the third dispatch account includes:

analyzing the historical call data to obtain the total frequency of historical calls of the third scheduling account;

if the total frequency of the historical calls is greater than or equal to the frequency threshold, determining the busy state of the third scheduling account as a primary busy state;

if the total frequency of the historical calls is smaller than the frequency threshold and is not zero, determining that the busy state of the third scheduling account is a secondary busy state;

and if the total frequency of the historical calls is zero, determining that the busy and idle state of the third scheduling account is the idle state.

In one embodiment, allocating traffic scheduling requests to the third scheduling account according to the busy state of the third scheduling account includes:

determining the corresponding processing level of each traffic scheduling request to be allocated; wherein the processing levels include a secondary processing level, an important processing level, and a priority processing level;

when the busy state of the third scheduling account is a primary busy state, distributing the traffic scheduling request with the processing level being the secondary processing level to the third scheduling account;

when the busy state of the third scheduling account is determined to be a secondary busy state, distributing the traffic scheduling request with the processing level being the important processing level to the third scheduling account;

and when the busy state of the third scheduling account is determined to be the idle state, distributing the traffic scheduling request with the processing level of priority processing level to the third scheduling account.

In another embodiment, the method further comprises:

if a take-over operation request of a third scheduling account with the shift-over state being the shift-sitting state is received, searching a fourth scheduling account matched with the call service type of the third scheduling account;

performing log-out operation on the third scheduling account, and performing log-in operation on the fourth scheduling account;

And if a login operation request of the third scheduling account is received, performing login operation on the fourth scheduling account, and performing login operation on the third scheduling account.

In a second aspect, the present application further provides a handover control device of an intelligent traffic system. The device comprises:

the state acquisition module is used for acquiring the shift-switching state corresponding to the scheduling account of each scheduler in the intelligent telephone traffic system, wherein the shift-switching state comprises a shift-waiting state or a shift-waiting state;

the account searching module is used for searching a second scheduling account matched with the call service type of the first scheduling account aiming at the first scheduling account with the shift-over state being the to-be-shifted state, wherein the shift-over state of the second scheduling account is the to-be-shifted state;

the account operation module is used for performing log-out operation on the first scheduling account and performing log-in operation on the second scheduling account.

In a third aspect, the present application also provides a computer device. The computer device comprises a memory storing a computer program and a processor which when executing the computer program performs the steps of:

acquiring a shift-to-shift state corresponding to a scheduling account of each scheduler in the intelligent telephone traffic system, wherein the shift-to-shift state comprises a shift-to-be-shifted state or a shift-to-be-shifted state;

In a fourth aspect, the present application also provides a computer-readable storage medium. A computer readable storage medium having stored thereon a computer program which when executed by a processor performs the steps of:

In a fifth aspect, the present application also provides a computer program product. Computer program product comprising a computer program which, when executed by a processor, realizes the steps of:

The handover control method, the handover control device and the computer equipment of the intelligent telephone traffic system. Acquiring the shift-to-shift state corresponding to the scheduling account of each scheduler in the intelligent telephone traffic system; aiming at a first scheduling account with a shift-over state being a to-be-switched state, searching a second scheduling account matched with the call service type of the first scheduling account, wherein the shift-over state of the second scheduling account is a to-be-shifted state; the method avoids misoperation caused by manual control when the first dispatching account is logged out and the second dispatching account is logged in, so that the safety of the dispatching personnel of the distribution network in the process of controlling the dispatching of the distribution network is improved.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the related art, the drawings that are required to be used in the embodiments or the related technical descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and other drawings may be obtained according to the drawings without inventive effort for a person having ordinary skill in the art.

FIG. 1 is an application environment diagram of a handoff control method for a intelligent traffic system in one embodiment;

FIG. 2 is a flow chart of a method of handover control for an intelligent traffic system in one embodiment;

FIG. 3 is a flow diagram of traffic scheduling request allocation in one embodiment;

FIG. 4 is a flow diagram of an account successor operation in one embodiment;

FIG. 5 is a flow chart of a method of handover control for an intelligent traffic system according to another embodiment;

FIG. 6 is a block diagram illustrating a first exemplary intelligent traffic system handover control apparatus according to one embodiment;

FIG. 7 is a block diagram of a second exemplary intelligent traffic system handover control apparatus;

FIG. 8 is a block diagram illustrating a third exemplary intelligent traffic system handover control apparatus according to an embodiment;

FIG. 9 is a block diagram illustrating a fourth exemplary intelligent traffic system handover control apparatus according to an embodiment;

FIG. 10 is a block diagram illustrating a fifth exemplary intelligent traffic system handover control apparatus according to an embodiment;

FIG. 11 is an internal block diagram of a computer device in one embodiment.

Detailed Description

In order that those skilled in the art will better understand the present invention, a technical solution in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in which it is apparent that the described embodiments are only some embodiments of the present invention, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.

The handover control method of the intelligent telephone traffic system provided by the embodiment of the application can be applied to an application environment shown in fig. 1. In one embodiment, a computer device is provided, which may be a server, the internal structure of which may be as shown in FIG. 1. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer device is used for storing data required for the relevant processing. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program, when executed by a processor, implements the handoff control method for the intelligent traffic system as described in any of the embodiments below.

In one embodiment, as shown in fig. 2, a handover control method of an intelligent traffic system is provided, and the method is applied to the computer device in fig. 1 for illustration, and includes the following steps:

s201, the shift-over state corresponding to the scheduling account of each scheduler in the intelligent telephone traffic system is obtained.

The shift-switching state comprises a shift-waiting state or a shift-switching state; the dispatcher is the person who carries out the traffic request dispatch to the power distribution network.

Specifically, the work numbers of the schedulers can be obtained from the memory of the intelligent telephone traffic system, each work number corresponds to a handover state, and after the work numbers of the schedulers are determined, the handover state corresponding to the scheduling accounts of the schedulers is determined according to the corresponding relation between the work numbers and the handover state.

Optionally, acquiring shift information corresponding to each scheduling account, wherein the shift information comprises a shift time interval and a target call service type; and determining the shift-over state corresponding to the scheduling account according to the shift-over time interval and the target call service type.

The time interval of sitting on the shift is the time interval of each dispatcher needing to sit on the shift; the state to be handed over is a state that a dispatcher needs to hand over to the next dispatcher after finishing the work; the waiting state is a state in which a dispatcher is ready to sit.

Specifically, if the current moment is in the shift time interval and the target call service type is inconsistent with the current demand call service type of the intelligent telephone traffic system, determining that the shift-to-shift state corresponding to the scheduling account is the to-be-shifted state; and if the current moment is not in the shift-sitting time interval, determining that the shift-switching state corresponding to the scheduling account is the shift-sitting state.

Optionally, the method for determining the shift-to-shift state corresponding to the scheduling account may further include detecting whether the current time is in a shift-to-shift time interval; if the current moment is not in the sitting time interval, determining that the shift-over state is the waiting shift-over state; if the current moment is in the shift time interval, detecting whether the target call service type is matched with the current call service type of the intelligent telephone traffic system; if the target call service type is matched with the required call service type, determining that the shift-over state is a shift-on state; if the target call service type is not matched with the required call service type, determining that the shift-to-shift state is the state to be switched.

Specifically, if the current moment is not in the shift time interval, determining that the shift-over state corresponding to the scheduling account is the shift-waiting state; if the current moment is in the shift-sitting time interval and the target call type is consistent with the current required call service type of the intelligent telephone traffic system, determining that the shift-to-shift state corresponding to the dispatching account is the shift-sitting state; if the current moment is in the shift time interval, but the target call type is inconsistent with the current required call service type of the intelligent telephone traffic system, determining that the shift-switching state is the state to be switched.

S202, searching a second scheduling account matched with the call service type of the first scheduling account aiming at the first scheduling account with the shift-to-shift state as the state to be switched.

The shift-over state of the second scheduling account is a shift waiting state.

Specifically, for a first scheduling account with a shift-to-shift state being a to-be-shifted state, a service name of a call service type corresponding to the first account is used as a keyword, and a second scheduling account consistent with the call service type of the first scheduling account is searched from a memory of the intelligent telephone traffic system.

S203, performing log-out operation on the first scheduling account and performing log-in operation on the second scheduling account.

Specifically, acquiring account names and account passwords of a first scheduling account and a second account; the first scheduling account is checked out according to the account name and the account password of the first scheduling account; and logging in the second scheduling account according to the account name and the account password of the second scheduling account.

Optionally, the first account name and the first account password corresponding to the first scheduling account can be searched according to the first scheduling account, and the second account name and the second account password corresponding to the second scheduling account can be searched according to the second scheduling account; according to the first account name and the first account password, performing log-out operation on the first scheduling account; and performing login operation on the second scheduling account according to the second account name and the second account password.

In the above embodiment, the shift-on state corresponding to the scheduling account of each scheduler in the intelligent telephone traffic system is obtained; aiming at a first scheduling account with a shift-over state being a to-be-switched state, searching a second scheduling account matched with the call service type of the first scheduling account, wherein the shift-over state of the second scheduling account is a to-be-shifted state; the method avoids misoperation caused by manual control when the first dispatching account is logged out and the second dispatching account is logged in, so that the safety of the dispatching personnel of the distribution network in the process of controlling the dispatching of the distribution network is improved.

In the above embodiment, it is described how to provide the first schedule account with the shift being in the shift waiting state and the second schedule account with the shift being in the shift waiting state, but in this embodiment, as shown in fig. 3, the third schedule account with the shift being in the shift waiting state is also described, and the method includes:

s301, aiming at a third scheduling account with a shift-on state being a shift-on state, historical call data of the third scheduling account in an intelligent telephone traffic system are obtained.

The historical call data is data of call service of the scheduling account in a historical period.

Specifically, the account name of the third scheduling account in which the shift-over state is the shift-sitting state is obtained, the account name of the third scheduling account is used as a keyword, and the historical call data corresponding to the keyword is searched in the memory of the intelligent telephone traffic system, namely the historical call data of the third scheduling account in the intelligent telephone traffic system.

S302, analyzing the historical call data to obtain the busy state of the third scheduling account.

The busy and idle states are states that characterize the degree of busy of the dispatch account, and may include, for example, a busy state and an idle state.

Specifically, if the data volume of the historical call data is greater than the data volume threshold, determining that the busy state of the third scheduling account is a busy state; and if the data volume of the historical call data is smaller than or equal to the data volume threshold value, determining that the busy state of the third scheduling account is the idle state.

Optionally, the busy/idle state may further include a primary busy state, a secondary busy state and an idle state, and the method for analyzing the historical call data to obtain the busy/idle state of the third scheduling account may further be to analyze the historical call data to obtain a total historical call frequency of the third scheduling account; if the total frequency of the historical calls is greater than or equal to the frequency threshold, determining the busy state of the third scheduling account as a primary busy state; if the total frequency of the historical calls is smaller than the frequency threshold and is not zero, determining that the busy state of the third scheduling account is a secondary busy state; and if the total frequency of the historical calls is zero, determining that the busy and idle state of the third scheduling account is the idle state.

Specifically, the frequency of all data in the historical call data is used as the historical call total frequency of the third scheduling account, and whether the historical call total frequency is greater than or equal to a frequency threshold value is judged. When the total conversation frequency is more than or equal to a frequency threshold (for example, the total historical conversation frequency is more than or equal to 100), the busy state of the third dispatching account is determined to be a primary busy state. When the total frequency of the historical calls is judged to be smaller than the frequency threshold and is not zero (for example, the total frequency of the historical calls is smaller than 100 and larger than 0), the busy state of the third scheduling account is determined to be a secondary busy state. And when the total frequency of the historical calls is judged to be zero, determining that the busy and idle state of the third scheduling account is the idle state.

S303, carrying out traffic scheduling request distribution on the third scheduling account according to the busy state of the third scheduling account.

Optionally, if the busy/idle state of the third scheduling account is the idle state, distributing the traffic scheduling request to the third scheduling account; if the busy state of the third scheduling account is busy state, the traffic scheduling request is not distributed to the third scheduling account.

Optionally, when the busy/idle state includes a primary busy state, a secondary busy state and an idle state, the method for allocating the traffic scheduling request to the third scheduling account according to the busy/idle state of the third scheduling account may further include determining a processing level corresponding to each traffic scheduling request to be allocated; when the busy state of the third scheduling account is a primary busy state, distributing the traffic scheduling request with the processing level being the secondary processing level to the third scheduling account; when the busy state of the third scheduling account is determined to be a secondary busy state, distributing the traffic scheduling request with the processing level being the important processing level to the third scheduling account; and when the busy state of the third scheduling account is determined to be the idle state, distributing the traffic scheduling request with the processing level of priority processing level to the third scheduling account.

Wherein the processing levels include a secondary processing level, an important processing level, and a priority processing level.

Specifically, the processing level of each traffic scheduling request to be allocated is determined according to the type of each traffic scheduling request to be allocated (for example, when the traffic scheduling request is an urgent call, the corresponding processing level may be a priority processing level, when the traffic scheduling request is a maintenance call, the corresponding processing level may be an important processing level, and when the traffic scheduling request is a daily maintenance call, the corresponding processing level may be a secondary processing level). Distributing the traffic scheduling request to be distributed, the processing level of which is the secondary processing level, to a third scheduling account with a busy state being a primary busy state; distributing the traffic scheduling request to be distributed, the processing level of which is the important processing level, to a third scheduling account with a busy state being a secondary busy state; and distributing the traffic scheduling request to be distributed, the processing level of which is the priority processing level, to a third scheduling account with a busy state being an idle state.

In the above embodiment, the busy and idle state of the third scheduling account is determined according to the historical call data, and then the traffic scheduling request is allocated according to the busy and idle state of the third scheduling account, so that the busy and idle state of the third scheduling account is fully considered when the traffic scheduling request is reallocated by the method in this embodiment, and compared with the method of directly allocating the traffic scheduling request, the rationality of the traffic scheduling request allocation is greatly increased.

On the basis of the foregoing embodiment, in order to make the method in this solution more flexible, a service successor method is further provided, as shown in fig. 4, where the specific method includes:

s401, if a request of the take-over operation of the third scheduling account with the shift-over state being the shift-on state is received, searching a fourth scheduling account matched with the call service type of the third scheduling account.

Specifically, the third scheduling account in the shift-sitting state may have an emergency, and other accounts are needed to temporarily take over the service, at this time, the third scheduling account may initiate a take-over operation request to the computer device, and when the computer device receives the take-over operation request of the third schedule, the second scheduling account corresponding to the call service type corresponding to the third scheduling account is searched in the memory of the intelligent telephone traffic system according to the call service type corresponding to the third scheduling account.

S402, performing log-out operation on the third scheduling account and performing log-in operation on the fourth scheduling account.

Specifically, obtaining account names and account passwords of a third scheduling account and a second account; the third scheduling account is checked out according to the account name and the account password of the third scheduling account; and logging in the second scheduling account according to the account name and the account password of the second scheduling account.

S403, if a login operation request of the third scheduling account is received, performing a login operation on the fourth scheduling account, and performing a login operation on the third scheduling account.

Specifically, when the third scheduling account finishes the emergency, the original service still needs to be continuously executed, at this time, the third scheduling account initiates a login operation request to the computer equipment, and when the computer equipment receives the login operation request of the third scheduling, the second scheduling account is logged out according to the account name and the account password of the second scheduling account; and logging in the third scheduling account according to the account name and the account password of the third scheduling account.

In the above embodiment, when the third scheduling account initiates the take-over operation request, the second scheduling account may be utilized to take over the service thereof, so that even in an unexpected situation, the service is always served by the scheduling account, thereby increasing the flexibility of the intelligent telephone traffic system.

In order to more fully demonstrate the present solution, this embodiment provides an alternative manner of a handover control method of an intelligent traffic system, as shown in fig. 5:

s501, acquiring the shift information corresponding to each scheduling account.

The shift information includes a shift time zone and a target call service type.

S502, determining the shift-connection state corresponding to the scheduling account according to the shift-connection time interval and the target call service type.

Specifically, whether the current moment is in a sitting time interval or not is detected; if the current moment is not in the sitting time interval, determining that the shift-over state is the waiting shift-over state; if the current moment is in the shift time interval, detecting whether the target call service type is matched with the current call service type of the intelligent telephone traffic system; if the target call service type is matched with the required call service type, determining that the shift-over state is a shift-on state; if the target call service type is not matched with the required call service type, determining that the shift-to-shift state is the state to be switched.

S503, for the first scheduling account with the shift-to-shift state as the state to be switched, searching a second scheduling account matched with the call service type of the first scheduling account.

The shift-over state of the second scheduling account is a waiting shift state.

S504, searching a first account name and a first account password corresponding to the first scheduling account according to the first scheduling account, and searching a second account name and a second account password corresponding to the second scheduling account according to the second scheduling account.

S505, performing log-out operation on the first scheduling account according to the first account name and the first account password.

S506, performing login operation on the second scheduling account according to the second account name and the second account password.

S507, aiming at a third scheduling account with the shift-over state being the shift-sitting state, historical call data of the third scheduling account in the intelligent telephone traffic system are obtained.

S508, analyzing the historical call data to obtain the busy state of the third scheduling account.

Specifically, the historical call data is analyzed to obtain the total frequency of the historical calls of the third scheduling account; if the total frequency of the historical calls is greater than or equal to the frequency threshold, determining the busy state of the third scheduling account as a primary busy state; if the total frequency of the historical calls is smaller than the frequency threshold and is not zero, determining that the busy state of the third scheduling account is a secondary busy state; and if the total frequency of the historical calls is zero, determining that the busy and idle state of the third scheduling account is the idle state.

S509, carrying out traffic scheduling request distribution on the third scheduling account according to the busy state of the third scheduling account.

Specifically, determining a processing level corresponding to each traffic scheduling request to be allocated; wherein the processing levels include a secondary processing level, an important processing level, and a priority processing level; when the busy state of the third scheduling account is a primary busy state, distributing the traffic scheduling request with the processing level being the secondary processing level to the third scheduling account; when the busy state of the third scheduling account is determined to be a secondary busy state, distributing the traffic scheduling request with the processing level being the important processing level to the third scheduling account; and when the busy state of the third scheduling account is determined to be the idle state, distributing the traffic scheduling request with the processing level of priority processing level to the third scheduling account.

S510, if a request of the take-over operation of the third scheduling account with the shift-over state being the shift-on state is received, searching a fourth scheduling account matched with the call service type of the third scheduling account.

S511, performing log-out operation on the third scheduling account, and performing log-in operation on the fourth scheduling account.

S512, if a login operation request of the third scheduling account is received, performing a login operation on the fourth scheduling account, and performing a login operation on the third scheduling account.

The specific process of S501-S512 may refer to the description of the above method embodiment, and its implementation principle and technical effect are similar, and are not repeated here.

It should be understood that, although the steps in the flowcharts related to the above embodiments are sequentially shown as indicated by arrows, these steps are not necessarily sequentially performed in the order indicated by the arrows. The steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders. Moreover, at least some of the steps in the flowcharts described in the above embodiments may include a plurality of steps or a plurality of stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of the steps or stages is not necessarily performed sequentially, but may be performed alternately or alternately with at least some of the other steps or stages.

Based on the same inventive concept, the embodiment of the application also provides a handover control device of the intelligent telephone traffic system for realizing the handover control method of the intelligent telephone traffic system. The implementation of the solution provided by the device is similar to the implementation described in the above method, so the specific limitation in the embodiments of the handover control device of one or more intelligent traffic systems provided below may refer to the limitation of the handover control method of the intelligent traffic system in the above description, and will not be repeated here.

In one embodiment, as shown in fig. 6, there is provided a handover control apparatus 6 of an intelligent traffic system, including: a status acquisition module 60, an account lookup module 61, and an account manipulation module 62, wherein:

a state acquisition module 60, configured to acquire a shift-to-shift state corresponding to a scheduling account of each scheduler in the intelligent telephone traffic system, the shift-switching state comprises a shift-waiting state or a shift-switching state;

the account searching module 61 is configured to search, for a first scheduling account whose shift-over state is a to-be-shifted state, a second scheduling account that matches a call service type of the first scheduling account, where the shift-over state of the second scheduling account is a to-be-shifted state;

The account operation module 62 is configured to perform a log-out operation on the first scheduled account and perform a log-in operation on the second scheduled account.

In another embodiment, as shown in fig. 7, the state acquisition module 60 in fig. 6 includes:

the information obtaining unit 600 is configured to obtain shift information corresponding to each scheduling account, where the shift information includes a shift time interval and a target call service type.

The state determining unit 601 is configured to determine a shift-to-shift state corresponding to the scheduling account according to the shift-to-shift time interval and the target call service type.

In another embodiment, the state determining unit 601 in fig. 7 is specifically configured to:

detecting whether the current moment is in a sitting time interval or not; if the current moment is not in the sitting time interval, determining that the shift-over state is the waiting shift-over state; if the current moment is in the shift time interval, detecting whether the target call service type is matched with the current call service type of the intelligent telephone traffic system; if the target call service type is matched with the required call service type, determining that the shift-over state is a shift-on state; if the target call service type is not matched with the required call service type, determining that the shift-to-shift state is the state to be switched.

In another embodiment, as shown in fig. 8, the account operation module 62 in fig. 6 includes:

the information searching unit 620 is configured to search, according to the first scheduled account, a first account name and a first account password corresponding to the first scheduled account, and search, according to the second scheduled account, a second account name and a second account password corresponding to the second scheduled account;

a log-out operation unit 621, configured to perform a log-out operation on the first scheduling account according to the first account name and the first account password;

and a login operation unit 622, configured to perform a login operation on the second scheduled account according to the second account name and the second account password.

In another embodiment, as shown in fig. 9, the handover control device 6 of the intelligent traffic system in fig. 6 further includes:

the data obtaining module 63 is configured to obtain, for a third scheduling account whose shift-shift state is a shift-shift state, historical call data of the third scheduling account in the intelligent telephone traffic system;

the data analysis module 64 is configured to analyze the historical call data to obtain a busy state of the third scheduling account;

and the traffic allocation module 65 is configured to allocate a traffic scheduling request to the third scheduling account according to the busy state of the third scheduling account.

In another embodiment, the data analysis module 64 in fig. 9 is specifically configured to:

analyzing the historical call data to obtain the total frequency of historical calls of the third scheduling account; if the total frequency of the historical calls is greater than or equal to the frequency threshold, determining the busy state of the third scheduling account as a primary busy state; if the total frequency of the historical calls is smaller than the frequency threshold and is not zero, determining that the busy state of the third scheduling account is a secondary busy state; and if the total frequency of the historical calls is zero, determining that the busy and idle state of the third scheduling account is the idle state.

In another embodiment, the traffic distribution module 65 in fig. 9 is specifically configured to:

determining the corresponding processing level of each traffic scheduling request to be allocated; wherein the processing levels include a secondary processing level, an important processing level, and a priority processing level; when the busy state of the third scheduling account is a primary busy state, distributing the traffic scheduling request with the processing level being the secondary processing level to the third scheduling account; when the busy state of the third scheduling account is determined to be a secondary busy state, distributing the traffic scheduling request with the processing level being the important processing level to the third scheduling account; and when the busy state of the third scheduling account is determined to be the idle state, distributing the traffic scheduling request with the processing level of priority processing level to the third scheduling account.

In another embodiment, as shown in fig. 10, the handover control device 6 of the intelligent traffic system in fig. 6 further includes:

the take-over request module 66 is configured to, if a take-over operation request of a third scheduling account whose shift-over state is a shift-by-shift state is received, find a fourth scheduling account that matches a call service type of the third scheduling account;

the first take-over module 67 is configured to perform a log-out operation on the third scheduling account and perform a log-in operation on the fourth scheduling account;

the second successor module 68 is configured to, if receiving a login operation request of the third scheduled account, perform a login operation on the fourth scheduled account, and perform a login operation on the third scheduled account.

The modules in the handover control device of the intelligent telephone traffic system can be all or partially realized by software, hardware and a combination thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.

In one exemplary embodiment, a computer device is provided, which may be a server, and the internal structure thereof may be as shown in fig. 11. The computer device includes a processor, a memory, an Input/Output interface (I/O) and a communication interface. The processor, the memory and the input/output interface are connected through a system bus, and the communication interface is connected to the system bus through the input/output interface. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer device is used for storing scheduling account information data. The input/output interface of the computer device is used to exchange information between the processor and the external device. The communication interface of the computer device is used for communicating with an external terminal through a network connection. The computer program, when executed by the processor, implements a handoff control method for an intelligent traffic system.

In one embodiment, a computer device is provided, which may be a terminal, and the internal structure thereof may be as shown in fig. 11. The computer device includes a processor, a memory, an input/output interface, a communication interface, a display unit, and an input means. The processor, the memory and the input/output interface are connected through a system bus, and the communication interface, the display unit and the input device are connected to the system bus through the input/output interface. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The input/output interface of the computer device is used to exchange information between the processor and the external device. The communication interface of the computer device is used for carrying out wired or wireless communication with an external terminal, and the wireless mode can be realized through WIFI, a mobile cellular network, NFC (near field communication) or other technologies. The computer program, when executed by the processor, implements a handoff control method for an intelligent traffic system. The display unit of the computer device is used for forming a visual picture, and can be a display screen, a projection device or a virtual reality imaging device. The display screen can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer equipment can be a touch layer covered on the display screen, can also be a key, a track ball or a touch pad arranged on the shell of the computer equipment, and can also be an external keyboard, a touch pad or a mouse and the like.

It will be appreciated by those skilled in the art that the structure shown in fig. 11 is merely a block diagram of a portion of the structure associated with the present application and is not limiting of the computer device to which the present application applies, and that a particular computer device may include more or fewer components than shown, or may combine some of the components, or have a different arrangement of components.

In one embodiment, a computer device is provided comprising a memory and a processor, the memory having stored therein a computer program, the processor when executing the computer program performing the steps of:

In one embodiment, the processor when executing the computer program further performs the steps of:

Acquiring shift information corresponding to each scheduling account, wherein the shift information comprises a shift time interval and a target call service type; and determining the shift-over state corresponding to the scheduling account according to the shift-over time interval and the target call service type.

searching a first account name and a first account password corresponding to the first scheduling account according to the first scheduling account, and searching a second account name and a second account password corresponding to the second scheduling account according to the second scheduling account; according to the first account name and the first account password, performing log-out operation on the first scheduling account; and performing login operation on the second scheduling account according to the second account name and the second account password.

aiming at a third scheduling account with a shift-over state being a shift-sitting state, historical call data of the third scheduling account in an intelligent telephone traffic system are obtained; analyzing the historical call data to obtain the busy and idle state of the third scheduling account; and distributing traffic scheduling requests to the third scheduling account according to the busy state of the third scheduling account.

if a take-over operation request of a third scheduling account with the shift-over state being the shift-sitting state is received, searching a fourth scheduling account matched with the call service type of the third scheduling account; performing log-out operation on the third scheduling account, and performing log-in operation on the fourth scheduling account; and if a login operation request of the third scheduling account is received, performing login operation on the fourth scheduling account, and performing login operation on the third scheduling account.

In one embodiment, a computer readable storage medium is provided having a computer program stored thereon, which when executed by a processor, performs the steps of:

In one embodiment, the computer program when executed by the processor further performs the steps of:

In one embodiment, a computer program product is provided comprising a computer program which, when executed by a processor, performs the steps of:

Those skilled in the art will appreciate that implementing all or part of the above-described methods in accordance with the embodiments may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed may comprise the steps of the embodiments of the methods described above. Any reference to memory, database, or other medium used in the various embodiments provided herein may include at least one of non-volatile and volatile memory. The nonvolatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical Memory, high density embedded nonvolatile Memory, resistive random access Memory (ReRAM), magnetic random access Memory (Magnetoresistive Random Access Memory, MRAM), ferroelectric Memory (Ferroelectric Random Access Memory, FRAM), phase change Memory (Phase Change Memory, PCM), graphene Memory, and the like. Volatile memory can include random access memory (Random Access Memory, RAM) or external cache memory, and the like. By way of illustration, and not limitation, RAM can be in the form of a variety of forms, such as static random access memory (Static Random Access Memory, SRAM) or dynamic random access memory (Dynamic Random Access Memory, DRAM), and the like. The databases referred to in the various embodiments provided herein may include at least one of relational databases and non-relational databases. The non-relational database may include, but is not limited to, a blockchain-based distributed database, and the like. The processors referred to in the embodiments provided herein may be general purpose processors, central processing units, graphics processors, digital signal processors, programmable logic units, quantum computing-based data processing logic units, etc., without being limited thereto.

The technical features of the above embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the description.

The foregoing examples represent only a few embodiments of the present application, which are described in more detail and are not thereby to be construed as limiting the scope of the present application. It should be noted that it would be apparent to those skilled in the art that various modifications and improvements could be made without departing from the spirit of the present application, which would be within the scope of the present application. Accordingly, the scope of protection of the present application shall be subject to the appended claims.

Claims

1. A method for controlling handover of an intelligent traffic system, the method comprising:

acquiring a shift-to-shift state corresponding to a scheduling account of each scheduler in an intelligent telephone traffic system, wherein the shift-to-shift state comprises a shift-to-be-sate state or a shift-to-shift state;

searching a second scheduling account matched with the call service type of the first scheduling account aiming at the first scheduling account with the shift-over state being the to-be-shifted state, wherein the shift-over state of the second scheduling account is the to-be-shifted state;

2. The method of claim 1, wherein the obtaining the shift-to-shift status corresponding to the dispatch account of each dispatcher in the intelligent telephone traffic system comprises:

acquiring shift information corresponding to each scheduling account, wherein the shift information comprises a shift sitting time interval and a target call service type;

and determining the shift-switching state corresponding to the scheduling account according to the shift-switching time interval and the target call service type.

3. The method of claim 2, wherein the determining the shift-to-shift status corresponding to the dispatch account according to the shift-to-shift time interval and the target call service type comprises:

detecting whether the current moment is in the sitting time interval or not;

if the current moment is not in the shift-sitting time interval, determining that the shift-switching state is a shift-sitting state;

if the current moment is in the shift time interval, detecting whether the target call service type is matched with the current required call service type of the intelligent telephone traffic system;

and if the target call service type is not matched with the required call service type, determining that the shift-switching state is a state to be switched.

4. The method of claim 1, wherein the logging out of the first scheduled account and the logging in of the second scheduled account comprises:

5. The method of claim 1, wherein the shift-over state further comprises a shift-on state, the method further comprising:

aiming at a third scheduling account in which the shift-over state is the shift-sitting state, acquiring historical call data of the third scheduling account in the intelligent telephone traffic system;

6. The method of claim 5, wherein the analyzing the historical call data to obtain the busy state of the third scheduled account comprises:

if the total frequency of the historical calls is greater than or equal to a frequency threshold, determining that the busy state of the third scheduling account is a primary busy state;

and if the total historical call frequency is zero, determining that the busy and idle state of the third scheduling account is an idle state.

7. The method of claim 6, wherein the allocating traffic scheduling requests to the third scheduling account according to the busy state of the third scheduling account comprises:

When the busy state of the third scheduling account is the primary busy state, distributing the traffic scheduling request with the processing level being the secondary processing level to the third scheduling account;

when the busy state of the third scheduling account is determined to be the secondary busy state, distributing the traffic scheduling request with the processing level being an important processing level to the third scheduling account;

and when the busy state of the third scheduling account is determined to be the idle state, distributing the traffic scheduling request with the processing level being the priority processing level to the third scheduling account.

8. The method of any of claims 1-7, wherein the shift-over state further comprises a shift-on state, the method further comprising:

if a request of the take-over operation of the third scheduling account with the shift-over state being the shift-on state is received, searching a fourth scheduling account matched with the call service type of the third scheduling account;

and if the login operation request of the third scheduling account is received, performing login operation on the fourth scheduling account, and performing login operation on the third scheduling account.

9. A handover control apparatus for an intelligent traffic system, the apparatus comprising:

the system comprises a state acquisition module, a state judgment module and a state judgment module, wherein the state acquisition module is used for acquiring a shift-switching state corresponding to a scheduling account of each scheduler in an intelligent telephone traffic system, and the shift-switching state comprises a shift-waiting state or a shift-waiting state;

and the account operation module is used for performing log-out operation on the first scheduling account and performing log-in operation on the second scheduling account.

10. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any one of claims 1 to 8 when the computer program is executed.

11. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 8.

12. A computer program product comprising a computer program, characterized in that the computer program, when executed by a processor, implements the steps of the method of any one of claims 1 to 8.