CN117354133A - Abnormality determination method and device, electronic equipment and storage medium - Google Patents

Abnormality determination method and device, electronic equipment and storage medium Download PDF

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CN117354133A
CN117354133A CN202311182993.4A CN202311182993A CN117354133A CN 117354133 A CN117354133 A CN 117354133A CN 202311182993 A CN202311182993 A CN 202311182993A CN 117354133 A CN117354133 A CN 117354133A
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user
identified
target
value
serving cell
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杨庆友
尹少春
王君珂
向红兵
王艳丽
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China United Network Communications Group Co Ltd
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China United Network Communications Group Co Ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06Management of faults, events, alarms or notifications
    • H04L41/0677Localisation of faults
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06Management of faults, events, alarms or notifications
    • H04L41/0604Management of faults, events, alarms or notifications using filtering, e.g. reduction of information by using priority, element types, position or time

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

本申请提供一种异常确定方法、装置、电子设备及存储介质,涉及通信技术领域,解决了相关技术中仅根据用户所在小区的小区网络质量,不能准确、可靠地确定用户的退网概率的技术问题。该方法包括:获取待识别用户的用户数据,该待识别用户的用户数据包括该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、目标服务小区的网络质量以及该待识别用户的优先级中的至少一项,该目标服务小区为该待识别用户对应的服务小区;基于该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、该目标服务小区的网络质量以及该待识别用户的优先级中的至少一项,确定该待识别用户是否为异常用户。

This application provides an abnormality determination method, device, electronic equipment and storage medium, which relates to the field of communication technology and solves the problem in related technologies that cannot accurately and reliably determine the user's probability of exiting the network based only on the cell network quality of the community where the user is located. question. The method includes: obtaining user data of a user to be identified, where the user data of a user to be identified includes service feedback corresponding to the user to be identified, network feedback corresponding to the user to be identified, network quality of a target serving cell, and the user to be identified. At least one of the priorities of the user, the target serving cell is the serving cell corresponding to the user to be identified; based on the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the target serving cell At least one of network quality and the priority of the user to be identified determines whether the user to be identified is an abnormal user.

Description

一种异常确定方法、装置、电子设备及存储介质Anomaly determination method, device, electronic equipment and storage medium

技术领域Technical field

本申请涉及通信技术领域,尤其涉及一种异常确定方法、装置、电子设备及存储介质。The present application relates to the field of communication technology, and in particular to an abnormality determination method, device, electronic equipment and storage medium.

背景技术Background technique

目前,电子设备基于一个用户所在小区的小区网络质量,确定该用户的退网概率。Currently, electronic devices determine the user's probability of leaving the network based on the cell network quality of the community where the user is located.

但是,上述方法中,用户所在小区的小区网络质量可能不能反映该用户的实际网络感知,仅根据用户所在小区的小区网络质量,不能准确、可靠地确定用户的退网概率。However, in the above method, the cell network quality of the user's cell may not reflect the user's actual network perception. The user's withdrawal probability cannot be accurately and reliably determined based only on the cell network quality of the user's cell.

发明内容Contents of the invention

本申请提供一种异常确定方法、装置、电子设备及存储介质,解决了相关技术中仅根据用户所在小区的小区网络质量,不能准确、可靠地确定用户的退网概率的技术问题。This application provides an anomaly determination method, device, electronic equipment and storage medium, which solves the technical problem in related technologies that the user's withdrawal probability cannot be determined accurately and reliably based only on the cell network quality of the user's community.

第一方面,本申请提供一种异常确定方法,包括:获取待识别用户的用户数据,该待识别用户的用户数据包括该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、目标服务小区的网络质量以及该待识别用户的优先级中的至少一项,该目标服务小区为该待识别用户对应的服务小区;基于该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、该目标服务小区的网络质量以及该待识别用户的优先级中的至少一项,确定该待识别用户是否为异常用户。In the first aspect, this application provides an anomaly determination method, which includes: obtaining the user data of the user to be identified. The user data of the user to be identified includes the business feedback situation corresponding to the user to be identified and the network feedback situation corresponding to the user to be identified. , at least one of the network quality of the target serving cell and the priority of the user to be identified, the target serving cell is the serving cell corresponding to the user to be identified; based on the service feedback situation corresponding to the user to be identified, the user to be identified At least one of the corresponding network feedback situation, the network quality of the target serving cell, and the priority of the user to be identified is used to determine whether the user to be identified is an abnormal user.

可选地,上述待识别用户的用户数据包括该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、目标服务小区的网络质量以及该待识别用户的优先级,上述基于该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、该目标服务小区的网络质量以及该待识别用户的优先级中的至少一项,确定该待识别用户是否为异常用户,包括:确定目标业务反馈情况对应的第一数值、目标网络反馈情况对应的第二数值、目标网络质量对应的第三数值以及目标优先级对应的第四数值,该目标业务反馈情况为该待识别用户对应的业务反馈情况,该目标网络反馈情况为该待识别用户对应的网络反馈情况,该目标网络质量为该目标服务小区的网络质量,该目标优先级为该待识别用户的优先级;基于该第一数值、该第二数值、该第三数值以及该第四数值,确定该待识别用户对应的目标数值;在该目标数值大于或等于数值阈值的情况下,确定该待识别用户为异常用户。Optionally, the user data of the user to be identified includes the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified. The above is based on the Determine whether the user to be identified is an abnormal user using at least one of the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified, It includes: determining the first value corresponding to the target service feedback situation, the second value corresponding to the target network feedback situation, the third value corresponding to the target network quality, and the fourth value corresponding to the target priority. The target service feedback situation is to be identified. The service feedback situation corresponding to the user, the target network feedback situation is the network feedback situation corresponding to the user to be identified, the target network quality is the network quality of the target serving cell, and the target priority is the priority of the user to be identified; based on The first value, the second value, the third value and the fourth value determine the target value corresponding to the user to be identified; when the target value is greater than or equal to the numerical threshold, the user to be identified is determined to be abnormal. user.

在本申请中,电子设备确定目标业务反馈情况对应的第一数值、目标网络反馈情况对应的第二数值、目标网络质量对应的第三数值以及目标优先级对应的第四数值,并基于第一数值、第二数值、第三数值以及第四数值,确定待识别用户对应的目标数值,该目标数值为该待识别用户存在异常的可能性,因此,在目标数值大于或等于数值阈值的情况下,说明该待识别用户存在异常的可能性较大,此时,电子设备确定待识别用户为异常用户,如此,电子设备可以准确、可靠地确定出异常用户。In this application, the electronic device determines a first value corresponding to the target service feedback situation, a second value corresponding to the target network feedback situation, a third value corresponding to the target network quality, and a fourth value corresponding to the target priority, and based on the first value The numerical value, the second numerical value, the third numerical value and the fourth numerical value determine the target value corresponding to the user to be identified. The target value is the possibility that the user to be identified is abnormal. Therefore, when the target value is greater than or equal to the numerical threshold , indicating that the user to be identified is more likely to be abnormal. At this time, the electronic device determines that the user to be identified is an abnormal user. In this way, the electronic device can accurately and reliably determine the abnormal user.

可选地,上述基于该第一数值、该第二数值、该第三数值以及该第四数值,确定该待识别用户对应的目标数值,包括:将该第一数值、该第二数值、该第三数值以及该第四数值之和,确定为该待识别用户对应的目标数值。Optionally, determining the target value corresponding to the user to be identified based on the first value, the second value, the third value and the fourth value includes: combining the first value, the second value, the The sum of the third value and the fourth value is determined as the target value corresponding to the user to be identified.

在本申请中,电子设备将第一数值、第二数值、第三数值以及第四数值之和,确定为待识别用户对应的目标数值,如此,电子设备可以准确地确定出该目标数值,进而确定出该待识别用户是否为异常用户。In this application, the electronic device determines the sum of the first value, the second value, the third value and the fourth value as the target value corresponding to the user to be identified. In this way, the electronic device can accurately determine the target value, and then Determine whether the user to be identified is an abnormal user.

可选地,上述待识别用户对应的业务反馈情况包括该待识别用户对至少一个业务中每个业务的投诉次数,上述确定目标业务反馈情况对应的第一数值,包括:基于该每个业务的投诉次数以及次数数值关系,确定该每个业务对应的数值,该次数数值关系包括多个投诉次数以及该多个投诉次数中每个次数对应的数值;将该每个业务对应的数值之和,确定为该第一数值。Optionally, the service feedback situation corresponding to the user to be identified includes the number of complaints made by the user to be identified for each service in at least one service, and the first value corresponding to the feedback situation of the target service determined above includes: based on each service The number of complaints and the numerical relationship between the number of times determine the numerical value corresponding to each business. The numerical relationship includes the number of multiple complaints and the numerical value corresponding to each of the multiple number of complaints; the sum of the numerical values corresponding to each business is, Determine this first value.

在本申请中,由于该待识别用户对应的业务反馈情况包括该待识别用户对至少一个业务中每个业务的投诉次数,电子设备基于每个业务的投诉次数以及次数数值关系,确定每个业务对应的数值,并将每个业务对应的数值之和,确定为第一数值,如此,电子设备可以在该待识别用户对应的业务反馈情况包括该待识别用户对至少一个业务中每个业务的投诉次数的情况下,准确地确定目标业务反馈情况对应的第一数值,进而基于该第一数值,进行确定该待识别用户是否为异常用户。In this application, since the service feedback situation corresponding to the user to be identified includes the number of complaints made by the user to be identified for each service in at least one service, the electronic device determines each service based on the number of complaints for each service and the numerical relationship between the times. The corresponding value, and the sum of the values corresponding to each service is determined as the first value. In this way, the electronic device can include the user's response to each service in at least one service when the service feedback situation corresponding to the user to be identified is In the case of the number of complaints, the first value corresponding to the target business feedback situation is accurately determined, and then based on the first value, it is determined whether the user to be identified is an abnormal user.

可选地,上述目标服务小区的网络质量是基于该目标服务小区的网络评价指标得到的,该目标服务小区的网络评价指标包括该目标服务小区的RSRP评价指标、该目标服务小区的CQI评价指标、该目标服务小区的PRB利用率评价指标以及该目标服务小区的丢包率评价指标中的一项或多项。Optionally, the network quality of the target serving cell is obtained based on the network evaluation index of the target serving cell. The network evaluation index of the target serving cell includes the RSRP evaluation index of the target serving cell and the CQI evaluation index of the target serving cell. , one or more of the PRB utilization evaluation index of the target serving cell and the packet loss rate evaluation index of the target serving cell.

本申请中,电子设备可以基于该目标服务小区的网络评价指标得到上述目标服务小区的网络质量,电子设备基于该目标服务小区的网络质量可以准确地确定该第三数值,进而,电子设备可以确定上述目标数值,并准确地确定上述待识别用户是否为异常用户。In this application, the electronic device can obtain the network quality of the target serving cell based on the network evaluation index of the target serving cell. The electronic device can accurately determine the third value based on the network quality of the target serving cell. Furthermore, the electronic device can determine The above target value is used to accurately determine whether the user to be identified is an abnormal user.

第二方面,本申请提供一种异常确定装置,包括:获取模块和确定模块;该获取模块,用于获取待识别用户的用户数据,该待识别用户的用户数据包括该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、目标服务小区的网络质量以及该待识别用户的优先级中的至少一项,该目标服务小区为该待识别用户对应的服务小区;该确定模块,用于基于该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、该目标服务小区的网络质量以及该待识别用户的优先级中的至少一项,确定该待识别用户是否为异常用户。In a second aspect, this application provides an anomaly determination device, including: an acquisition module and a determination module; the acquisition module is used to acquire user data of a user to be identified, and the user data of the user to be identified includes the business corresponding to the user to be identified. At least one of the feedback situation, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell and the priority of the user to be identified, the target serving cell is the serving cell corresponding to the user to be identified; the determination module , used to determine the user to be identified based on at least one of the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified. Whether it is an abnormal user.

可选地,上述待识别用户的用户数据包括该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、目标服务小区的网络质量以及该待识别用户的优先级;该确定模块,具体用于确定目标业务反馈情况对应的第一数值、目标网络反馈情况对应的第二数值、目标网络质量对应的第三数值以及目标优先级对应的第四数值,该目标业务反馈情况为该待识别用户对应的业务反馈情况,该目标网络反馈情况为该待识别用户对应的网络反馈情况,该目标网络质量为该目标服务小区的网络质量,该目标优先级为该待识别用户的优先级;该确定模块,具体还用于基于该第一数值、该第二数值、该第三数值以及该第四数值,确定该待识别用户对应的目标数值;该确定模块,具体还用于在该目标数值大于或等于数值阈值的情况下,确定该待识别用户为异常用户。Optionally, the user data of the user to be identified includes the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified; the determination module , specifically used to determine the first value corresponding to the target service feedback situation, the second value corresponding to the target network feedback situation, the third value corresponding to the target network quality, and the fourth value corresponding to the target priority. The target service feedback situation is The service feedback situation corresponding to the user to be identified, the target network feedback situation is the network feedback situation corresponding to the user to be identified, the target network quality is the network quality of the target serving cell, and the target priority is the priority of the user to be identified ; The determination module is specifically also used to determine the target value corresponding to the user to be identified based on the first value, the second value, the third value and the fourth value; the determination module is also specifically used to determine the target value corresponding to the user to be identified; If the target value is greater than or equal to the numerical threshold, the user to be identified is determined to be an abnormal user.

可选地,该确定模块,具体用于将该第一数值、该第二数值、该第三数值以及该第四数值之和,确定为该待识别用户对应的目标数值。Optionally, the determining module is specifically configured to determine the sum of the first value, the second value, the third value and the fourth value as the target value corresponding to the user to be identified.

可选地,上述待识别用户对应的业务反馈情况包括该待识别用户对至少一个业务中每个业务的投诉次数;该确定模块,具体用于基于该每个业务的投诉次数以及次数数值关系,确定该每个业务对应的数值,该次数数值关系包括多个投诉次数以及该多个投诉次数中每个次数对应的数值;该确定模块,具体还用于将该每个业务对应的数值之和,确定为该第一数值。Optionally, the service feedback situation corresponding to the above-mentioned user to be identified includes the number of complaints made by the user to be identified for each service in at least one service; the determination module is specifically used to determine the number of complaints based on the number of complaints for each service and the numerical relationship between the times, Determine the value corresponding to each business. The relationship between the number and value includes the number of complaints and the value corresponding to each of the multiple number of complaints. The determination module is also specifically used to sum the values corresponding to each business. , determined as the first value.

可选地,上述目标服务小区的网络质量是基于该目标服务小区的网络评价指标得到的,该目标服务小区的网络评价指标包括该目标服务小区的RSRP评价指标、该目标服务小区的CQI评价指标、该目标服务小区的PRB利用率评价指标以及该目标服务小区的丢包率评价指标中的一项或多项。Optionally, the network quality of the target serving cell is obtained based on the network evaluation index of the target serving cell. The network evaluation index of the target serving cell includes the RSRP evaluation index of the target serving cell and the CQI evaluation index of the target serving cell. , one or more of the PRB utilization evaluation index of the target serving cell and the packet loss rate evaluation index of the target serving cell.

第三方面,本申请提供一种电子设备,包括:处理器和被配置为存储处理器可执行指令的存储器;其中,处理器被配置为执行所述指令,以实现上述第一方面中任一种可选地异常确定方法。In a third aspect, the present application provides an electronic device, including: a processor and a memory configured to store instructions executable by the processor; wherein the processor is configured to execute the instructions to implement any one of the above first aspects. An optional exception determination method.

第四方面,本申请提供一种计算机可读存储介质,计算机可读存储介质上存储有指令,当该计算机可读存储介质中的指令由电子设备执行时,使得该电子设备能够执行上述第一方面中任一种可选地异常确定方法。In a fourth aspect, the present application provides a computer-readable storage medium. Instructions are stored on the computer-readable storage medium. When the instructions in the computer-readable storage medium are executed by an electronic device, the electronic device can execute the above-mentioned first step. Any of the aspects optionally anomaly determination methods.

本申请提供的异常确定方法、装置、电子设备及存储介质,电子设备获取待识别用户的用户数据,并基于待识别用户对应的业务反馈情况、待识别用户对应的网络反馈情况、目标服务小区的网络质量以及待识别用户的优先级中的至少一项,确定待识别用户是否为异常用户,如此,电子设备可以基于该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、该目标服务小区的网络质量以及该待识别用户的优先级中的一项或多项,准确、可靠地确定出该待识别用户是否为异常用户。This application provides an abnormality determination method, device, electronic equipment and storage medium. The electronic equipment obtains the user data of the user to be identified, and based on the business feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, and the target service cell's At least one of the network quality and the priority of the user to be identified determines whether the user to be identified is an abnormal user. In this way, the electronic device can be based on the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, One or more of the network quality of the target serving cell and the priority of the user to be identified can accurately and reliably determine whether the user to be identified is an abnormal user.

附图说明Description of drawings

为了更清楚地说明本申请实施例或现有技术中的技术方案,下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍。In order to more clearly explain the embodiments of the present application or the technical solutions in the prior art, the drawings required to be used in the description of the embodiments or the prior art will be briefly introduced below.

图1为本申请实施例提供的一种异常确定方法的流程示意图;Figure 1 is a schematic flowchart of an abnormality determination method provided by an embodiment of the present application;

图2为本申请实施例提供的另一种异常确定方法的流程示意图;Figure 2 is a schematic flow chart of another abnormality determination method provided by an embodiment of the present application;

图3为本申请实施例提供的另一种异常确定方法的流程示意图;Figure 3 is a schematic flowchart of another abnormality determination method provided by an embodiment of the present application;

图4为本申请实施例提供的另一种异常确定方法的流程示意图;Figure 4 is a schematic flowchart of another anomaly determination method provided by an embodiment of the present application;

图5为本申请实施例提供的一种异常确定装置的结构示意图;Figure 5 is a schematic structural diagram of an abnormality determination device provided by an embodiment of the present application;

图6为本申请实施例提供的另一种异常确定装置的结构示意图。Figure 6 is a schematic structural diagram of another abnormality determination device provided by an embodiment of the present application.

具体实施方式Detailed ways

下面将结合附图对本申请实施例提供的异常确定方法、装置、电子设备及存储介质进行详细的描述。The abnormality determination method, device, electronic device and storage medium provided by the embodiments of the present application will be described in detail below with reference to the accompanying drawings.

本申请的说明书以及附图中的术语“第一”和“第二”等是用于区别不同的对象,而不是用于描述对象的特定顺序,例如,第一数值和第二数值等是用于区别不同的数值,而不是用于描述数值的特定顺序。The terms "first" and "second" in the description of this application and the drawings are used to distinguish different objects, rather than to describe a specific order of objects. For example, the first numerical value and the second numerical value are used to distinguish different objects. It is used to distinguish between different values, rather than describing a specific order of values.

此外,本申请的描述中所提到的术语“包括”和“具有”以及他们的任何变形,意图在于覆盖不排他的包含。例如包含了一系列步骤或单元的过程、方法、系统、产品或设备没有限定于已列出的步骤或单元,而是可选地还包括其他没有列出的步骤或单元,或可选地还包括对于这些过程、方法、产品或设备固有的其他步骤或单元。Furthermore, references to the terms "including" and "having" and any variations thereof in the description of this application are intended to cover non-exclusive inclusion. For example, a process, method, system, product or device that includes a series of steps or units is not limited to the listed steps or units, but optionally also includes other unlisted steps or units, or optionally also Includes other steps or units inherent to those processes, methods, products or devices.

需要说明的是,本申请实施例中,“示例性的”或者“例如”等词用于表示作例子、例证或说明。本申请实施例中被描述为“示例性的”或者“例如”的任何实施例或设计方案不应被解释为比其他实施例或设计方案更优选或更具优势。确切而言,使用“示例性的”或者“例如”等词旨在以具体方式呈现相关概念。It should be noted that in the embodiments of this application, words such as "exemplary" or "for example" are used to represent examples, illustrations or explanations. Any embodiment or design described as "exemplary" or "such as" in the embodiments of the present application is not to be construed as preferred or advantageous over other embodiments or designs. Rather, use of the words "exemplary" or "such as" is intended to present the concept in a concrete manner.

本申请中所述“和/或”,包括用两种方法中的任意一种或者同时使用两种方法。The "and/or" mentioned in this application includes using any one of the two methods or using both methods at the same time.

在本申请的描述中,除非另有说明,“多个”的含义是指两个或两个以上。In the description of this application, unless otherwise stated, the meaning of "plurality" means two or more.

基于背景技术中所描述,由于相关技术中,仅根据用户所在小区的小区网络质量,不能准确、可靠地确定用户的退网概率。基于此,本申请实施例提供一种异常确定方法、装置、电子设备及存储介质,电子设备获取待识别用户的用户数据,并基于待识别用户对应的业务反馈情况、待识别用户对应的网络反馈情况、目标服务小区的网络质量以及待识别用户的优先级中的至少一项,确定待识别用户是否为异常用户,如此,电子设备可以基于该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、该目标服务小区的网络质量以及该待识别用户的优先级中的一项或多项,准确、可靠地确定出该待识别用户是否为异常用户。Based on what is described in the background art, in the related art, the user's withdrawal probability cannot be accurately and reliably determined based only on the cell network quality of the cell where the user is located. Based on this, embodiments of the present application provide an abnormality determination method, device, electronic device and storage medium. The electronic device obtains the user data of the user to be identified, and based on the business feedback situation corresponding to the user to be identified and the network feedback corresponding to the user to be identified situation, the network quality of the target serving cell and the priority of the user to be identified, determine whether the user to be identified is an abnormal user. In this way, the electronic device can be based on the service feedback situation corresponding to the user to be identified, the user to be identified One or more of the corresponding network feedback conditions, the network quality of the target serving cell, and the priority of the user to be identified can accurately and reliably determine whether the user to be identified is an abnormal user.

如图1所示,本申请实施例提供的异常确定方法可以包括S101-S102。As shown in Figure 1, the anomaly determination method provided by the embodiment of the present application may include S101-S102.

S101、电子设备获取待识别用户的用户数据。S101. The electronic device obtains the user data of the user to be identified.

其中,该待识别用户的用户数据包括该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、目标服务小区的网络质量以及该待识别用户的优先级中的至少一项,该目标服务小区为该待识别用户对应的服务小区。Wherein, the user data of the user to be identified includes at least one of the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified, The target serving cell is the serving cell corresponding to the user to be identified.

可选地,该待识别用户对应的网络反馈情况可以为该待识别用户对常驻小区的网络反馈情况,该待识别用户可以对应至少一个该目标服务小区,该常驻小区为该至少一个目标服务小区中在预设时间段内接入次数大于次数阈值且接入流量大于流量阈值的目标服务小区。Optionally, the network feedback situation corresponding to the user to be identified can be the network feedback situation of the user to be identified to the resident cell. The user to be identified can correspond to at least one of the target serving cells, and the resident cell is the at least one target. A target serving cell in the serving cell whose access times are greater than the number threshold and access traffic is greater than the traffic threshold within the preset time period.

在本申请实施例的一种实现方式中,电子设备基于该待识别用户的基本信息、申投诉及回访信息、维挽记录、在网时长、订购产品(套餐)信息、是否签署话费代扣业务、是否有“轻合约”合约、是否融合用户、是否办理过合约解除,确定该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况以及该待识别用户的优先级。In an implementation manner of the embodiment of the present application, the electronic device uses the basic information of the user to be identified, complaint and return visit information, maintenance records, online time, product (package) subscription information, and whether to sign up for the phone bill deduction service. , whether there is a "light contract" contract, whether users are integrated, whether the contract has been terminated, and the business feedback corresponding to the user to be identified, the network feedback corresponding to the user to be identified, and the priority of the user to be identified are determined.

在本申请实施例的一种实现方式中,电子设备基于该待识别用户的常驻地、小区网络质量情况、小区其它运营商网络质量数据(通过智家工程师上门检修时,通过手持友商号码测量到的友商移网网络质量数据、友商宽带进线情况及用户对友商宽带评价,确定该目标服务小区的网络质量。In an implementation manner of the embodiment of the present application, the electronic device determines the location of the user to be identified, the network quality of the community, and the network quality data of other operators in the community (when a Smart Home engineer comes for maintenance, the electronic device can detect The measured network quality data of friendly merchants' mobile networks, the access status of friendly merchants' broadband and users' evaluation of friendly merchants' broadband are used to determine the network quality of the target service community.

S102、电子设备基于待识别用户对应的业务反馈情况、待识别用户对应的网络反馈情况、目标服务小区的网络质量以及待识别用户的优先级中的至少一项,确定待识别用户是否为异常用户。S102. The electronic device determines whether the user to be identified is an abnormal user based on at least one of the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified. .

在本申请实施例的一种实现方式中,该异常用户为退网、携号转网或流失的用户。In an implementation manner of the embodiment of this application, the abnormal user is a user who has quit the network, ported his number to another network, or been lost.

在本申请实施例的一种实现方式中,该待识别用户的优先级为第一优先级、第二优先级或第三优先级,该第一优先级的优先级高于该第二优先级的优先级,该第二优先级的优先级高于该第三优先级的优先级,在该待识别用户的单卡为无合约的情况下,电子设备确定该待识别用户的优先级为该第一优先级,在该待识别用户的单卡为无合约且用户号码绑定银行卡的情况下,电子设备确定该待识别用户的优先级为该第二优先级,该用户号码为该待识别用户对应的号码,在该待识别用户的单卡为无合约且该用户号码绑定邮箱的情况下,电子设备确定该待识别用户的优先级为该第三优先级。In an implementation manner of the embodiment of the present application, the priority of the user to be identified is the first priority, the second priority or the third priority, and the priority of the first priority is higher than the second priority. The priority of the second priority is higher than the priority of the third priority. When the single card of the user to be identified does not have a contract, the electronic device determines that the priority of the user to be identified is The first priority. When the single card of the user to be identified has no contract and the user number is bound to a bank card, the electronic device determines that the priority of the user to be identified is the second priority, and the user number is the second priority. To identify the number corresponding to the user, when the single card of the user to be identified has no contract and the user number is bound to the mailbox, the electronic device determines that the priority of the user to be identified is the third priority.

结合图1,如图2所示,上述待识别用户的用户数据包括该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、目标服务小区的网络质量以及该待识别用户的优先级,上述电子设备基于待识别用户对应的业务反馈情况、待识别用户对应的网络反馈情况、目标服务小区的网络质量以及待识别用户的优先级中的至少一项,确定待识别用户是否为异常用户,具体包括S1021-S1023。With reference to Figure 1, as shown in Figure 2, the user data of the user to be identified includes the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the user data to be identified. Priority, the above-mentioned electronic device determines whether the user to be identified is based on at least one of the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified. Abnormal users include S1021-S1023.

S1021、电子设备确定目标业务反馈情况对应的第一数值、目标网络反馈情况对应的第二数值、目标网络质量对应的第三数值以及目标优先级对应的第四数值。S1021. The electronic device determines a first value corresponding to the target service feedback situation, a second value corresponding to the target network feedback situation, a third value corresponding to the target network quality, and a fourth value corresponding to the target priority.

其中,该目标业务反馈情况为该待识别用户对应的业务反馈情况,该目标网络反馈情况为该待识别用户对应的网络反馈情况,该目标网络质量为该目标服务小区的网络质量,该目标优先级为该待识别用户的优先级。Among them, the target service feedback situation is the service feedback situation corresponding to the user to be identified, the target network feedback situation is the network feedback situation corresponding to the user to be identified, the target network quality is the network quality of the target serving cell, and the target is prioritized The priority of the user to be identified.

应理解,该第一数值反映了该目标业务反馈情况与该待识别用户为异常用户之间的相关程度,该第一数值越大则该待识别用户为异常用户的相关性越大。It should be understood that the first numerical value reflects the degree of correlation between the target service feedback situation and the user to be identified as an abnormal user. The larger the first numerical value is, the greater the correlation between the user to be identified as an abnormal user.

上述待识别用户对应的业务反馈情况包括该待识别用户对至少一个业务中每个业务的投诉次数。结合图2,如图3所示,上述电子设备确定目标业务反馈情况对应的第一数值,具体包括:S1021a-S1021b。The service feedback situation corresponding to the above-mentioned user to be identified includes the number of complaints made by the user to be identified for each service in at least one service. Combined with Figure 2, as shown in Figure 3, the above-mentioned electronic device determines the first value corresponding to the target service feedback situation, which specifically includes: S1021a-S1021b.

S1021a、电子设备基于每个业务的投诉次数以及次数数值关系,确定每个业务对应的数值。S1021a. The electronic device determines the value corresponding to each service based on the number of complaints for each service and the relationship between the number and number.

其中,该次数数值关系包括多个投诉次数以及该多个投诉次数中每个次数对应的数值。Wherein, the numerical relationship of the number of times includes multiple number of complaints and the number corresponding to each number of the multiple number of complaints.

应理解,该待识别用户对应的业务反馈情况包括该待识别用户对至少一个业务中每个业务的投诉次数,该至少一个业务包括通话业务、手机上网业务以及固定宽带业务中的一个或多个,该通话业务包括通话语音业务、通话短信业务、通话彩信业务以及5G新通信业务中的一个或多个,该手机上网业务包括手机浏览业务、手机视频业务、手机游戏业务以及手机炒股业务中的一个或多个,该固定宽带业务包括宽带浏览业务、宽带视频业务、宽带游戏业务、宽带下载业务以及宽带邮箱业务中的一个或多个。It should be understood that the service feedback situation corresponding to the user to be identified includes the number of complaints made by the user to be identified for each service in at least one service, and the at least one service includes one or more of a call service, a mobile Internet service, and a fixed broadband service. , the call service includes one or more of the voice call service, SMS call service, MMS call service and 5G new communication service. The mobile Internet access service includes mobile browsing service, mobile video service, mobile game business and mobile phone stock trading business. One or more, the fixed broadband service includes one or more of a broadband browsing service, a broadband video service, a broadband game service, a broadband download service and a broadband mailbox service.

在本申请实施例的一种实现方式中,电子设备可以对该至少一个业务中的每个业务以及多个用户对至少一个业务中每个业务的投诉次数进行聚类分析(或者统计分析),得到该次数数值关系,其中该多个用户中存在至少一个用户为异常用户。In an implementation manner of the embodiment of the present application, the electronic device can perform cluster analysis (or statistical analysis) on each service in the at least one service and the number of complaints made by multiple users on each service in the at least one service, The numerical relationship of the order is obtained, in which at least one user among the multiple users is an abnormal user.

S1021b、电子设备将每个业务对应的数值之和,确定为第一数值。S1021b. The electronic device determines the sum of the values corresponding to each service as the first value.

在本申请实施例的一种实现方式中,电子设备可以基于该每个业务对应的数值和该每个业务的预设权重值,进行加权平均得到第一数值。In an implementation manner of the embodiment of the present application, the electronic device may perform a weighted average to obtain the first value based on the value corresponding to each service and the preset weight value of each service.

在本申请实施例中,由于该待识别用户对应的业务反馈情况包括该待识别用户对至少一个业务中每个业务的投诉次数,电子设备基于每个业务的投诉次数以及次数数值关系,确定每个业务对应的数值,并将每个业务对应的数值之和,确定为第一数值,如此,电子设备可以在该待识别用户对应的业务反馈情况包括该待识别用户对至少一个业务中每个业务的投诉次数的情况下,准确地确定目标业务反馈情况对应的第一数值,进而基于该第一数值,进行确定该待识别用户是否为异常用户。In this embodiment of the present application, since the service feedback situation corresponding to the user to be identified includes the number of complaints made by the user to be identified for each service in at least one service, the electronic device determines each service based on the number of complaints for each service and the numerical relationship between the times. Values corresponding to each service, and the sum of the values corresponding to each service is determined as the first value. In this way, the electronic device can include the user's response to each service in at least one service when the service feedback situation corresponding to the user to be identified is In the case of the number of complaints about the service, the first value corresponding to the target service feedback situation is accurately determined, and then based on the first value, it is determined whether the user to be identified is an abnormal user.

S1022、电子设备基于第一数值、第二数值、第三数值以及第四数值,确定待识别用户对应的目标数值。S1022. The electronic device determines the target value corresponding to the user to be identified based on the first value, the second value, the third value, and the fourth value.

结合图2,如图4所示,上述电子设备基于第一数值、第二数值、第三数值以及第四数值,确定待识别用户对应的目标数值,具体包括S1022a。2 and 4, the electronic device determines the target value corresponding to the user to be identified based on the first value, the second value, the third value, and the fourth value, specifically including S1022a.

S1022a、电子设备将第一数值、第二数值、第三数值以及第四数值之和,确定为待识别用户对应的目标数值。S1022a. The electronic device determines the sum of the first value, the second value, the third value and the fourth value as the target value corresponding to the user to be identified.

在本申请实施例的一种实现方式中,电子设备基于第一数值、第二数值、第三数值、第四数值、第一数值预设权重值、第二数值预设权重值、第三数值预设权重值以及第四数值预设权重值,进行加权平均得到该待识别用户对应的目标数值。In an implementation manner of the embodiment of the present application, the electronic device presets a weight value based on a first value, a second value, a third value, a fourth value, the first value, a preset weight value based on the second value, and a third value. The preset weight value and the fourth numerical preset weight value are weighted and averaged to obtain the target value corresponding to the user to be identified.

在本申请实施例中,电子设备将第一数值、第二数值、第三数值以及第四数值之和,确定为待识别用户对应的目标数值,如此,电子设备可以准确地确定出该目标数值,进而确定出该待识别用户是否为异常用户。In this embodiment of the present application, the electronic device determines the sum of the first value, the second value, the third value and the fourth value as the target value corresponding to the user to be identified. In this way, the electronic device can accurately determine the target value. , and then determine whether the user to be identified is an abnormal user.

S1023、在目标数值大于或等于数值阈值的情况下,电子设备确定待识别用户为异常用户。S1023. When the target value is greater than or equal to the numerical threshold, the electronic device determines that the user to be identified is an abnormal user.

在本申请实施例的一种实现方式中,在上述第一数值、上述第二数值、上述第三数值以及上述第四数值中的一个大于或等于数值阈值的情况下,电子设备确定该待识别用户为异常用户。In an implementation manner of the embodiment of the present application, when one of the above-mentioned first value, the above-mentioned second value, the above-mentioned third value and the above-mentioned fourth value is greater than or equal to a numerical threshold, the electronic device determines that the to-be-identified The user is an abnormal user.

在本申请实施例的一种实现方式中,电子设备可以将该第一数值、该第二数值、该第三数值以及该第四数值中的任意两个或三个数值之和,确定为该目标数值,并在该目标数值大于或等于数值阈值的情况下,电子设备确定该待识别用户为异常用户。In an implementation manner of the embodiment of the present application, the electronic device may determine the sum of any two or three values among the first value, the second value, the third value and the fourth value as The target value is greater than or equal to the numerical threshold, and the electronic device determines that the user to be identified is an abnormal user.

在本申请实施例中,电子设备确定目标业务反馈情况对应的第一数值、目标网络反馈情况对应的第二数值、目标网络质量对应的第三数值以及目标优先级对应的第四数值,并基于第一数值、第二数值、第三数值以及第四数值,确定待识别用户对应的目标数值,该目标数值为该待识别用户存在异常的可能性,因此,在目标数值大于或等于数值阈值的情况下,说明该待识别用户存在异常的可能性较大,此时,电子设备确定待识别用户为异常用户,如此,电子设备可以准确、可靠地确定出异常用户。In this embodiment of the present application, the electronic device determines a first value corresponding to the target service feedback situation, a second value corresponding to the target network feedback situation, a third value corresponding to the target network quality, and a fourth value corresponding to the target priority, and based on The first value, the second value, the third value and the fourth value determine the target value corresponding to the user to be identified. The target value is the possibility that the user to be identified is abnormal. Therefore, when the target value is greater than or equal to the numerical threshold, In this case, it means that the user to be identified is more likely to be abnormal. At this time, the electronic device determines that the user to be identified is an abnormal user. In this way, the electronic device can accurately and reliably determine the abnormal user.

上述实施例提供的技术方案至少能够带来以下有益效果:由S101-S102可知:电子设备获取待识别用户的用户数据,并基于待识别用户对应的业务反馈情况、待识别用户对应的网络反馈情况、目标服务小区的网络质量以及待识别用户的优先级中的至少一项,确定待识别用户是否为异常用户,如此,电子设备可以基于该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、该目标服务小区的网络质量以及该待识别用户的优先级中的一项或多项,准确、可靠地确定出该待识别用户是否为异常用户。The technical solutions provided by the above embodiments can at least bring the following beneficial effects: It can be seen from S101-S102 that: the electronic device obtains the user data of the user to be identified, and based on the business feedback situation corresponding to the user to be identified and the network feedback situation corresponding to the user to be identified , the network quality of the target serving cell and the priority of the user to be identified, determine whether the user to be identified is an abnormal user. In this way, the electronic device can be based on the service feedback situation corresponding to the user to be identified, the corresponding One or more of the network feedback conditions, the network quality of the target serving cell, and the priority of the user to be identified can accurately and reliably determine whether the user to be identified is an abnormal user.

结合上述实施例,应理解,上述目标服务小区的网络质量是电子设备基于该目标服务小区的网络评价指标得到的,该目标服务小区的网络评价指标包括该目标服务小区的RSRP评价指标、该目标服务小区的CQI评价指标、该目标服务小区的PRB利用率评价指标以及该目标服务小区的丢包率评价指标中的一项或多项。In conjunction with the above embodiments, it should be understood that the network quality of the target serving cell is obtained by the electronic device based on the network evaluation index of the target serving cell. The network evaluation index of the target serving cell includes the RSRP evaluation index of the target serving cell, the target One or more of the CQI evaluation index of the serving cell, the PRB utilization evaluation index of the target serving cell, and the packet loss rate evaluation index of the target serving cell.

示例性的,该目标服务小区的RSRP评价指标为若接入用户的RSRP≥-110dbm(分贝毫瓦)的比例低于90%则该目标服务小区的网络质量为差,该接入用户为在预设时间段内接入该目标服务小区的至少一个用户,该目标服务小区的CQI评价指标为若该接入用户的CQI评价指标为CQI>7的比例低于80%则该目标服务小区的网络质量为差,该目标服务小区的PRB利用率评价指标为若该目标服务小区的PRB利用率在预设时间段内高于70%则该目标服务小区网络质量为差,该目标服务小区的丢包率评价指标为若该目标服务小区的上行丢包率高于1%和/或该目标服务小区的下行丢包率高于1%则该目标服务小区的网络质量为差。For example, the RSRP evaluation index of the target serving cell is: If the proportion of access users' RSRP ≥ -110dbm (decibel milliwatt) is less than 90%, the network quality of the target serving cell is poor, and the access user is in For at least one user who accesses the target serving cell within the preset time period, the CQI evaluation index of the target serving cell is: If the CQI evaluation index of the access user is less than 80% and the proportion of CQI > 7 is less than 80%, then the CQI evaluation index of the target serving cell is If the network quality is poor, the PRB utilization evaluation index of the target serving cell is: If the PRB utilization rate of the target serving cell is higher than 70% within the preset time period, the network quality of the target serving cell is poor, and the target serving cell's PRB utilization is The packet loss rate evaluation index is that if the uplink packet loss rate of the target serving cell is higher than 1% and/or the downlink packet loss rate of the target serving cell is higher than 1%, the network quality of the target serving cell is poor.

本申请实施例中,电子设备可以基于该目标服务小区的网络评价指标得到上述目标服务小区的网络质量,电子设备基于该目标服务小区的网络质量可以准确地确定该第三数值,进而,电子设备可以确定上述目标数值,并准确地确定上述待识别用户是否为异常用户。In the embodiment of the present application, the electronic device can obtain the network quality of the target serving cell based on the network evaluation index of the target serving cell, and the electronic device can accurately determine the third value based on the network quality of the target serving cell. Furthermore, the electronic device The above target value can be determined, and whether the above to-be-identified user is an abnormal user can be determined accurately.

本申请实施例可以根据上述方法示例对电子设备等进行功能模块的划分,例如,可以对应各个功能划分各个功能模块,也可以将两个或两个以上的功能集成在一个处理模块中。上述集成的模块既可以采用硬件的形式实现,也可以采用软件功能模块的形式实现。需要说明的是,本申请实施例中对模块的划分是示意性的,仅仅为一种逻辑功能划分,实际实现时可以有另外的划分方式。Embodiments of the present application can divide electronic equipment into functional modules according to the above method examples. For example, functional modules can be divided into corresponding functional modules, or two or more functions can be integrated into one processing module. The above integrated modules can be implemented in the form of hardware or software function modules. It should be noted that the division of modules in the embodiment of the present application is schematic and is only a logical function division. In actual implementation, there may be other division methods.

在采用对应各个功能划分各个功能模块的情况下,图5示出了上述实施例中所涉及的异常确定装置的一种可能的结构示意图,如图5所示,异常确定装置10可以包括:获取模块101和确定模块102。In the case of dividing each functional module corresponding to each function, Figure 5 shows a possible structural diagram of the anomaly determining device involved in the above embodiment. As shown in Figure 5, the anomaly determining device 10 may include: obtaining module 101 and determination module 102.

获取模块101,用于获取待识别用户的用户数据,该待识别用户的用户数据包括该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、目标服务小区的网络质量以及该待识别用户的优先级中的至少一项,该目标服务小区为该待识别用户对应的服务小区。The acquisition module 101 is used to obtain the user data of the user to be identified. The user data of the user to be identified includes the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the At least one of the priorities of the user to be identified, and the target serving cell is the serving cell corresponding to the user to be identified.

确定模块102,用于基于该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、该目标服务小区的网络质量以及该待识别用户的优先级中的至少一项,确定该待识别用户是否为异常用户。The determination module 102 is configured to determine the user based on at least one of the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified. Check whether the user to be identified is an abnormal user.

可选地,上述待识别用户的用户数据包括该待识别用户对应的业务反馈情况、该待识别用户对应的网络反馈情况、目标服务小区的网络质量以及该待识别用户的优先级。Optionally, the user data of the user to be identified includes the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified.

确定模块102,具体用于确定目标业务反馈情况对应的第一数值、目标网络反馈情况对应的第二数值、目标网络质量对应的第三数值以及目标优先级对应的第四数值,该目标业务反馈情况为该待识别用户对应的业务反馈情况,该目标网络反馈情况为该待识别用户对应的网络反馈情况,该目标网络质量为该目标服务小区的网络质量,该目标优先级为该待识别用户的优先级。The determination module 102 is specifically used to determine the first value corresponding to the target service feedback situation, the second value corresponding to the target network feedback situation, the third value corresponding to the target network quality, and the fourth value corresponding to the target priority. The target service feedback situation The situation is the service feedback situation corresponding to the user to be identified, the target network feedback situation is the network feedback situation corresponding to the user to be identified, the target network quality is the network quality of the target serving cell, and the target priority is the user to be identified priority.

确定模块102,具体还用于基于该第一数值、该第二数值、该第三数值以及该第四数值,确定该待识别用户对应的目标数值。The determination module 102 is specifically configured to determine the target value corresponding to the user to be identified based on the first value, the second value, the third value and the fourth value.

确定模块102,具体还用于在该目标数值大于或等于数值阈值的情况下,确定该待识别用户为异常用户。The determination module 102 is specifically configured to determine that the user to be identified is an abnormal user when the target value is greater than or equal to the numerical threshold.

可选地,确定模块102,具体用于将该第一数值、该第二数值、该第三数值以及该第四数值之和,确定为该待识别用户对应的目标数值。Optionally, the determining module 102 is specifically configured to determine the sum of the first value, the second value, the third value and the fourth value as the target value corresponding to the user to be identified.

可选地,上述待识别用户对应的业务反馈情况包括该待识别用户对至少一个业务中每个业务的投诉次数。Optionally, the service feedback situation corresponding to the user to be identified includes the number of complaints made by the user to be identified for each service in at least one service.

确定模块102,具体用于基于该每个业务的投诉次数以及次数数值关系,确定该每个业务对应的数值,该次数数值关系包括多个投诉次数以及该多个投诉次数中每个次数对应的数值。The determination module 102 is specifically configured to determine the numerical value corresponding to each business based on the number of complaints for each business and the numerical relationship between the number of times. The numerical relationship includes multiple number of complaints and the number corresponding to each number of the multiple number of complaints. numerical value.

确定模块102,具体还用于将该每个业务对应的数值之和,确定为该第一数值。The determination module 102 is specifically configured to determine the sum of the values corresponding to each service as the first value.

在采用集成的单元的情况下,图6示出了上述实施例中所涉及的异常确定装置的一种可能的结构示意图。如图6所示,异常确定装置20可以包括:处理模块201和通信模块202。处理模块201可以用于对异常确定装置20的动作进行控制管理。通信模块202可以用于支持异常确定装置20与其他实体的通信。可选地,如图6所示,该异常确定装置20还可以包括存储模块203,用于存储异常确定装置20的程序代码和数据。In the case of using an integrated unit, FIG. 6 shows a possible structural diagram of the anomaly determining device involved in the above embodiment. As shown in FIG. 6 , the abnormality determination device 20 may include: a processing module 201 and a communication module 202 . The processing module 201 may be used to control and manage the actions of the abnormality determination device 20 . The communication module 202 may be used to support communication between the anomaly determining device 20 and other entities. Optionally, as shown in FIG. 6 , the anomaly determining device 20 may also include a storage module 203 for storing program codes and data of the anomaly determining device 20 .

其中,处理模块201可以是处理器或控制器。通信模块202可以是收发器、收发电路或通信接口等。存储模块203可以是存储器。The processing module 201 may be a processor or a controller. The communication module 202 may be a transceiver, a transceiver circuit, a communication interface, etc. The storage module 203 may be a memory.

其中,当处理模块201为处理器,通信模块202为收发器,存储模块203为存储器时,处理器、收发器和存储器可以通过总线连接。总线可以是外设部件互连标准(peripheralcomponent interconnect,PCI)总线或扩展工业标准结构(extended industry standardarchitecture,EISA)总线等。总线可以分为地址总线、数据总线、控制总线等。Wherein, when the processing module 201 is a processor, the communication module 202 is a transceiver, and the storage module 203 is a memory, the processor, transceiver and memory can be connected through a bus. The bus may be a peripheral component interconnect (PCI) bus or an extended industry standard architecture (EISA) bus. The bus can be divided into address bus, data bus, control bus, etc.

应理解,在本申请的各种实施例中,上述各过程的序号的大小并不意味着执行顺序的先后,各过程的执行顺序应以其功能和内在逻辑确定,而不应对本申请实施例的实施过程构成任何限定。It should be understood that in the various embodiments of the present application, the size of the sequence numbers of the above-mentioned processes does not mean the order of execution. The execution order of each process should be determined by its functions and internal logic, and should not be used in the embodiments of the present application. The implementation process constitutes any limitation.

本领域普通技术人员可以意识到,结合本文中所公开的实施例描述的各示例的单元及算法步骤,能够以电子硬件、或者计算机软件和电子硬件的结合来实现。这些功能究竟以硬件还是软件方式来执行,取决于技术方案的特定应用和设计约束条件。专业技术人员可以对每个特定的应用来使用不同方法来实现所描述的功能,但是这种实现不应认为超出本申请的范围。Those of ordinary skill in the art will appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented with electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Skilled artisans may implement the described functionality using different methods for each specific application, but such implementations should not be considered beyond the scope of this application.

所属领域的技术人员可以清楚地了解到,为描述的方便和简洁,上述描述的系统、装置和单元的具体工作过程,可以参考前述方法实施例中的对应过程,在此不再赘述。Those skilled in the art can clearly understand that for the convenience and simplicity of description, the specific working processes of the systems, devices and units described above can be referred to the corresponding processes in the foregoing method embodiments, and will not be described again here.

所述作为分离部件说明的单元可以是或者也可以不是物理上分开的,作为单元显示的部件可以是或者也可以不是物理单元,即可以位于一个地方,或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place, or they may be distributed to multiple network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of this embodiment.

在上述实施例中,可以全部或部分地通过软件、硬件、固件或者其任意组合来实现。当使用软件程序实现时,可以全部或部分地以计算机程序产品的形式来实现。该计算机程序产品包括一个或多个计算机指令。在计算机上加载和执行计算机程序指令时,全部或部分地产生按照本申请实施例所述的流程或功能。所述计算机可以是通用计算机、专用计算机、计算机网络、或者其他可编程装置。所述计算机指令可以存储在计算机可读存储介质中,或者从一个计算机可读存储介质向另一个计算机可读存储介质传输,例如,所述计算机指令可以从一个网站站点、计算机、服务器或者数据中心通过有线(例如同轴电缆、光纤、数字用户终端线(digital subscriber line,DSL))或无线(例如红外、无线、微波等)方式向另一个网站站点、计算机、服务器或数据中心进行传输。所述计算机可读存储介质可以是计算机能够存取的任何可用介质或者是包含一个或多个可以用介质集成的服务器、数据中心等数据存储设备。所述可用介质可以是磁性介质(例如,软盘、硬盘、磁带),光介质(例如,DVD)、或者半导体介质(例如固态硬盘(solid state disk,SSD))等。In the above embodiments, it may be implemented in whole or in part by software, hardware, firmware, or any combination thereof. When implemented using a software program, it may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When computer program instructions are loaded and executed on a computer, the processes or functions described in the embodiments of the present application are generated in whole or in part. The computer may be a general-purpose computer, a special-purpose computer, a computer network, or other programmable device. The computer instructions may be stored in or transmitted from one computer-readable storage medium to another computer-readable storage medium, for example, the computer instructions may be transferred from a website, computer, server, or data center Transmission to another website, computer, server or data center through wired (such as coaxial cable, optical fiber, digital subscriber line (DSL)) or wireless (such as infrared, wireless, microwave, etc.) means. The computer-readable storage medium can be any available medium that can be accessed by a computer or include one or more data storage devices such as servers and data centers that can be integrated with the medium. The available media may be magnetic media (eg, floppy disk, hard disk, magnetic tape), optical media (eg, DVD), or semiconductor media (eg, solid state disk (SSD)), etc.

以上所述,仅为本申请的具体实施方式,但本申请的保护范围并不局限于此,任何熟悉本技术领域的技术人员在本申请揭露的技术范围内,可轻易想到变化或替换,都应涵盖在本申请的保护范围之内。因此,本申请的保护范围应所述以权利要求的保护范围为准。The above are only specific embodiments of the present application, but the protection scope of the present application is not limited thereto. Any person familiar with the technical field can easily think of changes or substitutions within the technical scope disclosed in the present application. should be covered by the protection scope of this application. Therefore, the protection scope of this application should be determined by the protection scope of the claims.

Claims (12)

1.一种异常确定方法,其特征在于,所述方法包括:1. An abnormality determination method, characterized in that the method includes: 获取待识别用户的用户数据,所述待识别用户的用户数据包括所述待识别用户对应的业务反馈情况、所述待识别用户对应的网络反馈情况、目标服务小区的网络质量以及所述待识别用户的优先级中的至少一项,所述目标服务小区为所述待识别用户对应的服务小区;Obtain the user data of the user to be identified. The user data of the user to be identified includes the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the network feedback situation of the user to be identified. At least one of the priorities of the user, the target serving cell is the serving cell corresponding to the user to be identified; 基于所述待识别用户对应的业务反馈情况、所述待识别用户对应的网络反馈情况、所述目标服务小区的网络质量以及所述待识别用户的优先级中的至少一项,确定所述待识别用户是否为异常用户。Based on at least one of the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified, the user to be identified is determined. Identify whether the user is an abnormal user. 2.根据权利要求1所述的异常确定方法,其特征在于,所述待识别用户的用户数据包括所述待识别用户对应的业务反馈情况、所述待识别用户对应的网络反馈情况、目标服务小区的网络质量以及所述待识别用户的优先级,所述基于所述待识别用户对应的业务反馈情况、所述待识别用户对应的网络反馈情况、所述目标服务小区的网络质量以及所述待识别用户的优先级中的至少一项,确定所述待识别用户是否为异常用户,包括:2. The abnormality determination method according to claim 1, characterized in that the user data of the user to be identified includes the business feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, and target services. The network quality of the cell and the priority of the user to be identified are based on the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell and the At least one of the priorities of the user to be identified, determining whether the user to be identified is an abnormal user, including: 确定目标业务反馈情况对应的第一数值、目标网络反馈情况对应的第二数值、目标网络质量对应的第三数值以及目标优先级对应的第四数值,所述目标业务反馈情况为所述待识别用户对应的业务反馈情况,所述目标网络反馈情况为所述待识别用户对应的网络反馈情况,所述目标网络质量为所述目标服务小区的网络质量,所述目标优先级为所述待识别用户的优先级;Determine the first numerical value corresponding to the target service feedback situation, the second numerical value corresponding to the target network feedback situation, the third numerical value corresponding to the target network quality, and the fourth numerical value corresponding to the target priority, and the target service feedback situation is the to-be-identified The service feedback situation corresponding to the user, the target network feedback situation is the network feedback situation corresponding to the user to be identified, the target network quality is the network quality of the target serving cell, and the target priority is the network feedback situation to the user to be identified. User priority; 基于所述第一数值、所述第二数值、所述第三数值以及所述第四数值,确定所述待识别用户对应的目标数值;Based on the first value, the second value, the third value and the fourth value, determine a target value corresponding to the user to be identified; 在所述目标数值大于或等于数值阈值的情况下,确定所述待识别用户为异常用户。When the target value is greater than or equal to the numerical threshold, the user to be identified is determined to be an abnormal user. 3.根据权利要求2所述的异常确定方法,其特征在于,所述基于所述第一数值、所述第二数值、所述第三数值以及所述第四数值,确定所述待识别用户对应的目标数值,包括:3. The abnormality determination method according to claim 2, wherein the user to be identified is determined based on the first numerical value, the second numerical value, the third numerical value and the fourth numerical value. Corresponding target values include: 将所述第一数值、所述第二数值、所述第三数值以及所述第四数值之和,确定为所述待识别用户对应的目标数值。The sum of the first value, the second value, the third value and the fourth value is determined as the target value corresponding to the user to be identified. 4.根据权利要求2所述的异常确定方法,其特征在于,所述待识别用户对应的业务反馈情况包括所述待识别用户对至少一个业务中每个业务的投诉次数,所述确定目标业务反馈情况对应的第一数值,包括:4. The abnormality determination method according to claim 2, wherein the service feedback situation corresponding to the user to be identified includes the number of complaints made by the user to be identified to each service in at least one service, and the determined target service The first value corresponding to the feedback situation includes: 基于所述每个业务的投诉次数以及次数数值关系,确定所述每个业务对应的数值,所述次数数值关系包括多个投诉次数以及所述多个投诉次数中每个次数对应的数值;Determine the numerical value corresponding to each service based on the number of complaints for each business and the numerical relationship between the number of complaints, where the numerical relationship includes multiple number of complaints and the numerical value corresponding to each number of the multiple number of complaints; 将所述每个业务对应的数值之和,确定为所述第一数值。The sum of the numerical values corresponding to each of the services is determined as the first numerical value. 5.根据权利要求1-4中任一项所述的异常确定方法,其特征在于,所述目标服务小区的网络质量是基于所述目标服务小区的网络评价指标得到的,所述目标服务小区的网络评价指标包括所述目标服务小区的RSRP评价指标、所述目标服务小区的CQI评价指标、所述目标服务小区的PRB利用率评价指标以及所述目标服务小区的丢包率评价指标中的一项或多项。5. The abnormality determination method according to any one of claims 1 to 4, characterized in that the network quality of the target serving cell is obtained based on the network evaluation index of the target serving cell, and the target serving cell The network evaluation index includes the RSRP evaluation index of the target serving cell, the CQI evaluation index of the target serving cell, the PRB utilization evaluation index of the target serving cell, and the packet loss rate evaluation index of the target serving cell. One or more items. 6.一种异常确定装置,其特征在于,包括:获取模块和确定模块;6. An abnormality determination device, characterized in that it includes: an acquisition module and a determination module; 所述获取模块,用于获取待识别用户的用户数据,所述待识别用户的用户数据包括所述待识别用户对应的业务反馈情况、所述待识别用户对应的网络反馈情况、目标服务小区的网络质量以及所述待识别用户的优先级中的至少一项,所述目标服务小区为所述待识别用户对应的服务小区;The acquisition module is used to obtain the user data of the user to be identified. The user data of the user to be identified includes the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, and the data of the target serving cell. At least one of network quality and the priority of the user to be identified, and the target serving cell is the serving cell corresponding to the user to be identified; 所述确定模块,用于基于所述待识别用户对应的业务反馈情况、所述待识别用户对应的网络反馈情况、所述目标服务小区的网络质量以及所述待识别用户的优先级中的至少一项,确定所述待识别用户是否为异常用户。The determination module is configured to base on at least one of the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, the network quality of the target serving cell, and the priority of the user to be identified. One step is to determine whether the user to be identified is an abnormal user. 7.根据权利要求6所述的异常确定装置,其特征在于,所述待识别用户的用户数据包括所述待识别用户对应的业务反馈情况、所述待识别用户对应的网络反馈情况、目标服务小区的网络质量以及所述待识别用户的优先级;7. The abnormality determination device according to claim 6, characterized in that the user data of the user to be identified includes the service feedback situation corresponding to the user to be identified, the network feedback situation corresponding to the user to be identified, and the target service The network quality of the cell and the priority of the user to be identified; 所述确定模块,具体用于确定目标业务反馈情况对应的第一数值、目标网络反馈情况对应的第二数值、目标网络质量对应的第三数值以及目标优先级对应的第四数值,所述目标业务反馈情况为所述待识别用户对应的业务反馈情况,所述目标网络反馈情况为所述待识别用户对应的网络反馈情况,所述目标网络质量为所述目标服务小区的网络质量,所述目标优先级为所述待识别用户的优先级;The determination module is specifically used to determine the first value corresponding to the target business feedback situation, the second value corresponding to the target network feedback situation, the third value corresponding to the target network quality, and the fourth value corresponding to the target priority. The target The service feedback situation is the service feedback situation corresponding to the user to be identified, the target network feedback situation is the network feedback situation corresponding to the user to be identified, the target network quality is the network quality of the target serving cell, and the The target priority is the priority of the user to be identified; 所述确定模块,具体还用于基于所述第一数值、所述第二数值、所述第三数值以及所述第四数值,确定所述待识别用户对应的目标数值;The determination module is specifically further configured to determine the target value corresponding to the user to be identified based on the first value, the second value, the third value and the fourth value; 所述确定模块,具体还用于在所述目标数值大于或等于数值阈值的情况下,确定所述待识别用户为异常用户。The determination module is specifically configured to determine that the user to be identified is an abnormal user when the target value is greater than or equal to a numerical threshold. 8.根据权利要求7所述的异常确定装置,其特征在于,8. The abnormality determining device according to claim 7, characterized in that, 所述确定模块,具体用于将所述第一数值、所述第二数值、所述第三数值以及所述第四数值之和,确定为所述待识别用户对应的目标数值。The determination module is specifically configured to determine the sum of the first value, the second value, the third value and the fourth value as the target value corresponding to the user to be identified. 9.根据权利要求7所述的异常确定装置,其特征在于,所述待识别用户对应的业务反馈情况包括所述待识别用户对至少一个业务中每个业务的投诉次数;9. The abnormality determination device according to claim 7, wherein the service feedback situation corresponding to the user to be identified includes the number of complaints made by the user to be identified for each service in at least one service; 所述确定模块,具体用于基于所述每个业务的投诉次数以及次数数值关系,确定所述每个业务对应的数值,所述次数数值关系包括多个投诉次数以及所述多个投诉次数中每个次数对应的数值;The determination module is specifically configured to determine the numerical value corresponding to each service based on the number of complaints for each service and the relationship between the number of complaints. The numerical relationship includes multiple number of complaints and the number of complaints. The value corresponding to each number of times; 所述确定模块,具体还用于将所述每个业务对应的数值之和,确定为所述第一数值。The determination module is specifically configured to determine the sum of the values corresponding to each service as the first value. 10.根据权利要求6-9中任一项所述的异常确定装置,其特征在于,所述目标服务小区的网络质量是基于所述目标服务小区的网络评价指标得到的,所述目标服务小区的网络评价指标包括所述目标服务小区的RSRP评价指标、所述目标服务小区的CQI评价指标、所述目标服务小区的PRB利用率评价指标以及所述目标服务小区的丢包率评价指标中的一项或多项。10. The abnormality determination device according to any one of claims 6 to 9, characterized in that the network quality of the target serving cell is obtained based on the network evaluation index of the target serving cell, and the target serving cell The network evaluation index includes the RSRP evaluation index of the target serving cell, the CQI evaluation index of the target serving cell, the PRB utilization evaluation index of the target serving cell, and the packet loss rate evaluation index of the target serving cell. One or more items. 11.一种电子设备,其特征在于,所述电子设备包括:11. An electronic device, characterized in that the electronic device includes: 处理器;processor; 被配置为存储所述处理器可执行指令的存储器;memory configured to store instructions executable by the processor; 其中,所述处理器被配置为执行所述指令,以实现如权利要求1-5中任一项所述的异常确定方法。Wherein, the processor is configured to execute the instructions to implement the exception determination method according to any one of claims 1-5. 12.一种计算机可读存储介质,所述计算机可读存储介质上存储有指令,其特征在于,当所述计算机可读存储介质中的指令由电子设备执行时,使得所述电子设备能够执行如权利要求1-5中任一项所述的异常确定方法。12. A computer-readable storage medium, with instructions stored on the computer-readable storage medium, characterized in that when the instructions in the computer-readable storage medium are executed by an electronic device, the electronic device can execute The abnormality determination method according to any one of claims 1-5.
CN202311182993.4A 2023-09-13 2023-09-13 Abnormality determination method and device, electronic equipment and storage medium Pending CN117354133A (en)

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