CN117319333A - chatbot menu management method, device, computer equipment and readable medium - Google Patents

chatbot menu management method, device, computer equipment and readable medium Download PDF

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Publication number
CN117319333A
CN117319333A CN202210730463.8A CN202210730463A CN117319333A CN 117319333 A CN117319333 A CN 117319333A CN 202210730463 A CN202210730463 A CN 202210730463A CN 117319333 A CN117319333 A CN 117319333A
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CN
China
Prior art keywords
menu display
menu
chatbot
user terminal
display strategy
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Pending
Application number
CN202210730463.8A
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Chinese (zh)
Inventor
张亚奎
刘超
刘锋
林朗
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ZTE Corp
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ZTE Corp
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Filing date
Publication date
Application filed by ZTE Corp filed Critical ZTE Corp
Priority to CN202210730463.8A priority Critical patent/CN117319333A/en
Priority to PCT/CN2023/093790 priority patent/WO2023246364A1/en
Publication of CN117319333A publication Critical patent/CN117319333A/en
Pending legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/0482—Interaction with lists of selectable items, e.g. menus
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements

Abstract

The present disclosure provides a chatbot menu management method for managing chatbot menus of an application, the method being applied to a chatbot menu management apparatus, comprising: generating at least two first menu display strategies for an application to be managed, wherein each first menu display strategy comprises: the application identification, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different; transmitting a first menu display strategy to the message system, so that the message system transmits the first menu display strategy to the corresponding user terminal, and the user terminal executes the first target menu display strategy; different chatbot menu formats and contents can be presented for different terminal users according to actual requirements of different terminal user services, so that message services of operators can be promoted in a targeted manner. The present disclosure also provides a chatbot menu management apparatus, a message system, a user terminal, a computer device, and a readable medium.

Description

chatbot menu management method, device, computer equipment and readable medium
Technical Field
The disclosure relates to the technical field of communication, in particular to a chatbot menu management method, a chatbot menu management device, computer equipment and a readable medium.
Background
In the international specification of the current 5G message, when the chat bot is presented at the terminal, a fixed menu is set at the bottom of the display interface according to the attribute of the chat bot, and the menu is usually presented in a button form, so that the user can conveniently and quickly use the service, and the complexity of operation is reduced.
However, in the current specification, the fixed menu of the chatbot presented on the 5G message terminal is the same for all users, and there is a limit to the number of buttons included in the fixed menu of the chatbot, typically fixed to 3, due to the limitation of UI (User Interface). Therefore, development of chatbot service is limited in practical application, the types of the chatbot service of the operators to the terminals are more, and the fixed and unchangeable chatbot fixed menu can not meet the practical service requirements of different terminal users.
Disclosure of Invention
The present disclosure provides a chatbot menu management method, apparatus, computer device, and readable medium.
In a first aspect, an embodiment of the present disclosure provides a chatbot menu management method for managing a chatbot menu of an application, where the method is applied to a chatbot menu management device, including:
Generating at least two first menu display strategies for an application to be managed, wherein each first menu display strategy comprises: the application identifier, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different;
and sending the first menu display strategy to a message system, so that the message system can send the first menu display strategy to a corresponding user terminal, and the user terminal can execute the first target menu display strategy.
In some embodiments, after sending the first menu display policy to a messaging system, the method further comprises:
acquiring a second menu display strategy of the application, wherein the second menu display strategy is the menu display strategy updated by the first menu display strategy;
and sending the second menu display strategy to the message system so that the message system can send the second menu display strategy to a corresponding user terminal, and the user terminal can update the first menu display strategy according to the second menu display strategy.
In some embodiments, the terminal information includes a user communication number.
In yet another aspect, an embodiment of the present disclosure further provides a chatbot menu management method for managing a chatbot menu of an application, where the method is applied to a message system, including:
receiving at least two first menu display strategies of an application to be managed, which are sent by a chatbot menu management device, wherein each first menu display strategy comprises: the application identifier, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different;
storing the application identifier, the menu information and the mapping relation between the terminal information;
and sending the first menu display strategy to the user terminal so that the user terminal can execute the first target menu display strategy.
In some embodiments, after sending the first menu display policy to the user terminal, the method further comprises:
receiving a second menu display strategy sent by the chatbot menu management device, wherein the second menu display strategy is a menu display strategy updated by the first menu display strategy;
updating the mapping relation according to the second menu display strategy;
And sending a menu display strategy updating notification message carrying the second menu display strategy to the user terminal so that the user terminal can execute the second target menu display strategy.
In some embodiments, after the sending the menu display policy update notification message carrying the second menu display policy to the user terminal, the method further includes:
and under the condition that the update failure response message sent by the user terminal is received, sending a menu display strategy update notification message carrying the second menu display strategy to the user terminal.
In some embodiments, the terminal information includes a user communication number.
In still another aspect, an embodiment of the present disclosure further provides a chatbot menu management method for managing a chatbot menu of an application, where the method is applied to a user terminal, including:
receiving a first menu display strategy of an application to be managed, which is sent by a message system, and executing the first menu display strategy;
the first menu display policy includes: the identification of the application, menu information, and terminal information of a user terminal for executing the first menu display policy; the first menu display policy is sent to the message system by a chatbot menu management device, and is one of a plurality of first menu display policies generated by the chatbot menu management device for the application; the terminal information of the first menu display strategy received by the user terminal is different from the terminal information of other first menu display strategies sent to other user terminals.
In some embodiments, after executing the first menu display policy, the method further comprises:
receiving a menu display strategy updating notification message which is sent by the message system and carries a second menu display strategy, wherein the second menu display strategy is the menu display strategy updated by the first menu display strategy;
and executing the second menu display strategy.
In some embodiments, after executing the second menu display policy, the method further comprises:
sending an update failure response message to the message system in the event that execution of the second menu display policy fails;
receiving a menu display strategy updating notification message carrying a second menu display strategy sent by the message system;
and executing the second menu display strategy.
In some embodiments, the terminal information includes a user communication number.
In still another aspect, an embodiment of the present disclosure further provides a chatbot menu management apparatus, including a generating module and a sending module, where the generating module is configured to generate at least two first menu display policies for an application to be managed, where each first menu display policy includes: the application identifier, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different;
The sending module is configured to send the first menu display policy to a message system, so that the message system sends the first menu display policy to a corresponding user terminal, so that the user terminal executes the first target menu display policy.
In still another aspect, an embodiment of the present disclosure further provides a message system, including a first receiving module, a first processing module, and a first sending module, where the first receiving module is configured to receive at least two first menu display policies of an application to be managed, where the first menu display policies are sent by a chatbot menu management device, and each first menu display policy includes: the application identifier, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different;
the first processing module is used for storing the application identifier, the menu information and the mapping relation between the terminal information;
the first sending module is configured to send the first menu display policy to the user terminal, so that the user terminal executes the first target menu display policy.
In yet another aspect, an embodiment of the present disclosure further provides a user terminal, including a second receiving module and a second processing module, where the second receiving module is configured to receive a first menu display policy of an application to be managed, where the first menu display policy is sent by a message system;
The second processing module is used for executing the first menu display strategy;
the first menu display policy includes: the identification of the application, menu information, and terminal information of a user terminal for executing the first menu display policy; the first menu display policy is sent to the message system by a chatbot menu management device, and is one of a plurality of first menu display policies generated by the chatbot menu management device for the application; the terminal information of the first menu display strategy received by the user terminal is different from the terminal information of other first menu display strategies sent to other user terminals.
In yet another aspect, the disclosed embodiments also provide a computer device, comprising: one or more processors; a storage device having one or more programs stored thereon; the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the chatbot menu management method as previously described.
In yet another aspect, the disclosed embodiments also provide a computer readable medium having a computer program stored thereon, wherein the program when executed implements a chatbot menu management method as previously described.
The chatbot menu management method provided by the embodiment of the disclosure is used for managing the applied chatbot menu, and is applied to a chatbot menu management device and comprises the following steps: generating at least two first menu display strategies for an application to be managed, wherein each first menu display strategy comprises: the application identification, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different; transmitting a first menu display strategy to the message system, so that the message system transmits the first menu display strategy to the corresponding user terminal, and the user terminal executes the first target menu display strategy; the chatbot menu management device can synchronize the chatbot menu of the terminal user to the user terminal through the message system according to the actual requirements of different terminal user services, and presents different chatbot menu formats and contents for different terminal users, so that the message service of an operator can be promoted in a targeted manner.
Drawings
FIG. 1 is a schematic diagram of a system architecture of an embodiment of the present disclosure;
fig. 2 is a schematic diagram of a chatbot menu management flow using a chatbot menu management device as an execution body according to an embodiment of the disclosure;
Fig. 3 is a schematic diagram of a chatbot menu management flow using a chatbot menu management device as an execution body according to an embodiment of the disclosure;
fig. 4 is a schematic diagram of a chatbot menu management flow with a messaging system as an execution body according to an embodiment of the disclosure;
fig. 5 is a schematic diagram of a chatbot menu management flow using a messaging system as an execution body according to an embodiment of the disclosure;
fig. 6 is a schematic diagram three of a chatbot menu management flow using a messaging system as an execution body according to an embodiment of the disclosure;
fig. 7 is a schematic diagram of a chatbot menu management flow using a user device as an execution body according to an embodiment of the disclosure;
fig. 8 is a schematic diagram two of a chatbot menu management flow using a user device as an execution body according to an embodiment of the disclosure;
fig. 9 is a schematic diagram three of a chatbot menu management flow using a user device as an execution body according to an embodiment of the disclosure;
fig. 10 is a schematic diagram of a chatbot menu management flow provided by an embodiment of the disclosure;
fig. 11 is a schematic structural diagram of a chatbot menu management device according to an embodiment of the disclosure;
fig. 12 is a schematic structural diagram ii of a chatbot menu management device according to an embodiment of the disclosure;
FIG. 13 is a schematic diagram of a messaging system provided in an embodiment of the present disclosure;
Fig. 14 is a schematic structural diagram of a user terminal according to an embodiment of the present disclosure;
fig. 15 is a second schematic structural diagram of a user terminal according to an embodiment of the present disclosure.
Detailed Description
Example embodiments will be described more fully hereinafter with reference to the accompanying drawings, but may be embodied in various forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
As used herein, the term "and/or" includes any and all combinations of one or more of the associated listed items.
The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. As used herein, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It will be further understood that the terms "comprises" and/or "comprising," when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
Embodiments described herein may be described with reference to plan and/or cross-sectional views with the aid of idealized schematic diagrams of the present disclosure. Accordingly, the example illustrations may be modified in accordance with manufacturing techniques and/or tolerances. Thus, the embodiments are not limited to the embodiments shown in the drawings, but include modifications of the configuration formed based on the manufacturing process. Thus, the regions illustrated in the figures have schematic properties and the shapes of the regions illustrated in the figures illustrate the particular shapes of the regions of the elements, but are not intended to be limiting.
Unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art. It will be further understood that terms, such as those defined in commonly used dictionaries, should be interpreted as having a meaning that is consistent with their meaning in the context of the relevant art and the present disclosure, and will not be interpreted in an idealized or overly formal sense unless expressly so defined herein.
The embodiment of the disclosure provides a chatbot menu management method for managing a chatbot menu of an application. Fig. 1 is a schematic diagram of a system architecture according to an embodiment of the present disclosure, where the system shown in fig. 1 supports a chatbot menu dynamic update function, where the function is modified based on an existing 5G message system, and supports functions such as dynamic setting, updating, synchronization, and the like of chatobt, and is a plugin functional system that supports operational management, and adds a plugin management server on the basis of an RCS (Rich Communication Suite) basic functional system, where the plugin management server controls functions such as access and operational management of a third party plugin.
As shown in fig. 1, the system architecture includes: the system comprises a chatbot menu management device, a message system and a user terminal. The chatbot menu management device realizes the synchronization of the chatbot menu strategies and the setting of the chatbot menu display strategies of single or batch terminal users through the interaction of the message interface and the message system; the message system is a 5G message system, can realize the storage and updating of the chatbot menu, and issues the display strategy of the chatbot menu to the user terminal; the user terminal can execute the chatbot menu display strategy and update the chatbot menu display strategy so as to present the corresponding chatbot menu for the terminal user.
As shown in fig. 2, the chatbot menu management method is applied to a chatbot menu management device, and includes the following steps:
step 11, generating at least two first menu display strategies for the application to be managed, wherein each first menu display strategy comprises: the identity of the application, the menu information and the terminal information of the user terminal for executing the first menu display policy, the terminal information of the different first menu display policies being different.
The application identifier is an identifier of an application to be managed, and because the 5G message system can manage 5G messages of a plurality of applications at the same time, the menu display policy generated by each chatbot menu management device needs to carry the application information to be managed. The menu information is information indicating the menu content, display interface, etc. for the application to be managed for display to the end user. The terminal information is information of a user terminal to which the first menu display policy is applied, and one first menu display policy may be applied to one or more user terminals, and thus, the terminal information of one first menu display policy may be one or more. It should be noted that, the end users to which the different first menu display policies apply are different, and the user terminal of one end user can only execute one menu display policy.
In this step, the chatbot menu management device formulates a plurality of display policies (i.e., first menu display policies) of the chatbot menu according to service requirements, and synchronizes the plurality of first menu display policies to the 5G message system, so as to inform the 5G message system of the application to which the first menu display policies belong, the specific content and display interface information of the menu, and the applied end user information. The chatbot menu management device can set different chatbot menus for different users (or different types of users) and present the chatbot menus with different interfaces and different contents for the users.
And step 12, sending the first menu display strategy to the message system, so that the message system can send the first menu display strategy to the corresponding user terminal, and the user terminal can execute the first target menu display strategy.
In this step, the chatbot menu management device may send a first menu display policy to the 5G message system through the real-time message interface, and the 5G message system forwards the first menu display policy to the corresponding user terminal according to terminal information of the first menu display policy, so that the user terminal can execute the first target menu display policy.
The chatbot menu management method provided by the embodiment of the disclosure is used for managing the applied chatbot menu, and is applied to a chatbot menu management device and comprises the following steps: generating at least two first menu display strategies for an application to be managed, wherein each first menu display strategy comprises: the application identification, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different; transmitting a first menu display strategy to the message system, so that the message system transmits the first menu display strategy to the corresponding user terminal, and the user terminal executes the first target menu display strategy; the chatbot menu management device can synchronize the chatbot menu of the terminal user to the user terminal through the message system according to the actual requirements of different terminal user services, and presents different chatbot menu formats and contents for different terminal users, so that the message service of an operator can be promoted in a targeted manner.
In some embodiments, the menu information may include one or any combination of the following: menu ranking information, menu content information, number of buttons, button functions, button order.
In some embodiments, the terminal information may include subscriber communication numbers, e.g., the end user's called number, the end user's ISDN (Integrated Services Digital Network ) number.
In some embodiments, as shown in fig. 3, after sending the first menu display policy to the messaging system (i.e., step 12), the chatbot menu management method further comprises the steps of:
and step 13, acquiring an applied second menu display strategy, wherein the second menu display strategy is the menu display strategy updated by the first menu display strategy.
During service operation, the chatbot menu management device can dynamically adjust the display strategy of the chatbot menu for each end user or each type of end user according to the current service condition, such as dynamically adjusting the specific content, the number of buttons, the function of each button and the like of the chatbot menu. The frequently used service functions of different types of terminal users are different, and the frequently used service functions can be set as buttons at the first position, and the second buttons or the secondary menu contents in the chatbot menu are sequentially arranged according to the priority.
And step 14, sending the second menu display strategy to the message system so that the message system can send the second menu display strategy to the corresponding user terminal, and the user terminal can update the first menu display strategy according to the second menu display strategy.
In this step, the chatbot menu management device sends a second menu display policy to the 5G message system through the real-time message interface, and the 5G message system forwards the second menu display policy to the corresponding user terminal according to the terminal information of the second menu display policy, so that the user terminal can execute the second target menu display policy, thereby implementing the chatbot menu update. The chatbot menu management device can dynamically update the chatbot menus displayed on different user terminals according to service requirements.
The embodiment of the disclosure also provides a chatbot menu management method for managing the chatbot menu of the application, wherein the method is applied to the message system, as shown in fig. 4, and comprises the following steps:
step 21, receiving at least two first menu display strategies of an application to be managed, which are sent by the chatbot menu management device, wherein each first menu display strategy comprises: the identity of the application, the menu information and the terminal information of the user terminal for executing the first menu display policy, the terminal information of the different first menu display policies being different.
The application identifier is an identifier of an application to be managed, and because the 5G message system can manage 5G messages of a plurality of applications at the same time, the menu display policy generated by each chatbot menu management device needs to carry the application information to be managed. The menu information is information indicating a display interface or the like, which is menu content for displaying to the end user, for the application to be managed. The terminal information is information of a user terminal to which the first menu display policy is applied, and one first menu display policy may be applied to one or more user terminals, and thus, the terminal information of one first menu display policy may be one or more. It should be noted that, the end users to which the different first menu display policies apply are different, and the user terminal of one end user can only execute one menu display policy.
In this step, the 5G message system receives, through a MAAP (Massage As a Platform, a message or a platform), a plurality of first menu display policies sent by the chatbot menu management device, and obtains the identifier, menu information, and terminal information of the application carried therein
Step 22, storing the mapping relation among the application identification, the menu information and the terminal information.
In this step, the 5G message system establishes a mapping relationship between the application identifier, the menu information and the terminal information, records, for a certain application, which terminal users present which menu information, how to present the menu information, and one chatbot menu policy can be validated for a single user or a batch of users.
Step 23, the first menu display strategy is sent to the user terminal, so that the user terminal can execute the first target menu display strategy.
In this step, the 5G message system determines corresponding user terminals according to the terminal information in the first menu display policy, and sends the first menu display policy to the user terminals, so that the user terminals execute the first target menu display policy.
The chatbot menu management method provided by the embodiment of the disclosure is used for managing the chatbot menu of an application, and is applied to a message system and comprises the following steps: receiving at least two first menu display strategies of an application to be managed, which are sent by a chatbot menu management device, wherein each first menu display strategy comprises: the application identification, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different; storing the mapping relation among the application identification, the menu information and the terminal information; transmitting a first menu display strategy to the user terminal so that the user terminal can execute the first target menu display strategy; the message system receives different first target menu display strategies configured for different user terminals and sent by the chatbot menu management device, and forwards the first menu display strategies to the corresponding user terminals, so that different chatbot menu formats and contents can be presented for different terminal users, and message services of operators can be promoted in a targeted manner.
In the related technology, a user terminal sends a chatbot menu update request to a 5G message system at regular time to request the 5G message system to issue an updated menu display strategy; and the 5G message system returns a chatbot menu updating response carrying the updated chatbot menu display strategy to the user terminal, and the user terminal locally executes the updated chatbot menu display strategy to update the chatbot menu. If the timing time is longer, the chatbot menu of the terminal user cannot be updated in time, and if the timing time is set shorter, the flow and performance overhead of the user terminal and the 5G message system are increased.
To solve the above-mentioned problems, in some embodiments of the present disclosure, as shown in fig. 5, after transmitting the first menu display policy to the user terminal (i.e., step 23), the chatbot menu management method further includes the steps of:
and step 24, receiving a second menu display strategy sent by the chatbot menu management device, wherein the second menu display strategy is the menu display strategy updated by the first menu display strategy.
During service operation, the chatbot menu management device can dynamically adjust the display strategy of the chatbot menu for each end user or each type of end user according to the current service condition, such as dynamically adjusting the specific content, the number of buttons, the function of each button and the like of the chatbot menu. The frequently used service functions of different types of terminal users are different, and the frequently used service functions can be set as buttons at the first position, and the second buttons or the secondary menu contents in the chatbot menu are sequentially arranged according to the priority.
In this step, the 5G message system receives the updated menu display policy (i.e., the second menu display policy) sent by the chatbot menu management device, and obtains the identifier of the application, the menu information, and the terminal information in the second menu display policy.
And step 25, updating the mapping relation according to the second menu display strategy.
In this step, the 5G message system updates a mapping relationship between the locally stored application identifier, menu information, and terminal information according to the application identifier, menu information, and terminal information in the second menu display policy.
And step 26, sending a menu display strategy updating notification message carrying the second menu display strategy to the user terminal so that the user terminal can execute the second target menu display strategy.
In this step, the 5G message system sends the updated menu display policy to the corresponding user terminal through the menu display policy update notification message by using the 5GMC interface according to the updated terminal information of the menu display policy, so that the user terminal can execute the updated target menu display policy to implement chatbot menu update.
In the embodiment of the disclosure, the 5G message system issues an updated chatbot menu display strategy to the user terminal by using a menu display strategy update notification message so as to inform the user terminal to update the current chatbot menu, thereby realizing the dynamic update of the user terminal to the chatbot menu, reducing the performance cost of the user terminal and the 5G message system caused by the chatbot menu update flow in the current specification, and ensuring that the chatbot menu of the terminal user can be updated in time.
In some embodiments, as shown in fig. 6, after the sending the menu display policy update notification message carrying the second menu display policy to the user terminal (i.e., step 26), the chatbot menu management method further includes the steps of:
step 27, in case of receiving the update failure response message sent by the user terminal, sending a menu display policy update notification message carrying the second menu display policy to the user terminal.
The 5G message system is provided with a retry mechanism, if the user terminal fails to update the chatbot menu display strategy, the 5G message system sends the updated chatbot menu display strategy to the user terminal again, so that the user terminal updates the chatbot menu display strategy again to ensure that the chatbot menu is updated successfully.
In some embodiments, the terminal information includes a user communication number.
In some embodiments, the menu information includes one or any combination of the following: menu ranking information, menu content information, number of buttons, button functions, button order.
The embodiment of the disclosure also provides a chatbot menu management method for managing the chatbot menu of the application, wherein the method is applied to the user terminal, as shown in fig. 7, and comprises the following steps:
Step 31, a first menu display policy of an application to be managed, which is sent by the message system, is received.
The first menu display policy includes: an identification of an application, menu information, and terminal information of a user terminal for executing a first menu display policy; the first menu display policy is sent to the messaging system by the chatbot menu management device and is one of a plurality of first menu display policies generated by the chatbot menu management device for the application to be managed. The terminal information of the first menu display strategy received by the user terminal is different from the terminal information of other first menu display strategies sent to other user terminals.
Step 32, executing a first menu display strategy.
The chatbot menu management method provided by the embodiment of the disclosure is used for managing the applied chatbot menu, and is applied to a user terminal and comprises the following steps: receiving a first menu display strategy of an application to be managed, which is sent by a message system, and executing the first menu display strategy; the first menu display strategies of different user terminals can be different, the first menu display strategies are forwarded to the user terminals by the chatbot menu management device through the message system, and are executed locally by the user terminals, so that different terminal users can present different chatbot menu formats and contents, and the message service of an operator can be promoted in a targeted manner.
In some embodiments of the present disclosure, as shown in fig. 8, after executing the first menu display policy (i.e., step 32), the chatbot menu management method further includes the steps of:
step 33, receiving a menu display policy update notification message carrying a second menu display policy sent by the message system, where the second menu display policy is a menu display policy updated by the first menu display policy.
Step 34, execute the second menu display policy.
After receiving the updated menu display policy sent by the 5G message system, the user terminal locally executes the updated menu display policy, so that the chatbot menu can be dynamically updated.
In some embodiments, as shown in fig. 9, after executing the second menu display policy (i.e., step 34), the chatbot menu management method further includes the steps of:
step 35, in case of failure in executing the second menu display policy, sending an update failure response message to the message system.
Step 36, receiving a menu display strategy update notification message carrying a second menu display strategy sent by the message system.
Step 37, executing a second menu display strategy.
If the user terminal fails to update the chatbot menu locally, an update failure response message is sent to the 5G message system to inform the user terminal of the failure of updating the chatbot menu, so that a retry mechanism of the 5G message system is triggered, the chatbot menu is initiated again, and correspondingly, the user terminal performs the chatbot menu updating again locally.
In some embodiments, the terminal information includes a user communication number.
In some embodiments, the menu information includes one or any combination of the following: menu ranking information, menu content information, number of buttons, button functions, button order.
In order to clearly illustrate the aspects of the embodiments of the present disclosure, the chatbot menu management process of the embodiments of the present disclosure is described in detail below by way of a specific example. As shown in fig. 10, the chatbot menu management method includes the steps of:
step 1, the chatbot menu management device generates at least two first menu display strategies.
And 2, synchronizing the first menu display strategy generated in the step 1 to the 5G message system by the chatbot menu management device, and receiving a response returned by the 5G message system.
Step 3,5G the message system stores the mapping relationship among the identity of the application, the menu information, and the terminal information of each first menu display policy according to the expression of the application.
The message system transmits the first menu display policy to the corresponding user terminal in step 4,5G.
And 5, the user terminal executes a first menu display strategy.
And 6, the chatbot menu management device adjusts the first menu display strategy according to the service operation condition to generate a second menu display strategy, wherein the second menu display strategy is the updated first menu display strategy.
And 7, synchronizing the second menu display strategy generated in the step 6 to the 5G message system by the chatbot menu management device, and receiving a response returned by the 5G message system.
In step 8,5G, the message system updates the mapping relationship among the application identifier, the menu information, and the terminal information locally according to the second menu display policy.
Step 9,5G the message system sends a menu display policy update notification message to the corresponding user terminal informing the user terminal of the second menu display policy.
And step 10, the user terminal executes a second menu display strategy.
And step 11, if the user terminal fails to execute the second menu display strategy, returning an update failure response message to the 5G message system.
Step 12,5G the message system again sends a menu display policy update notification message to the user terminal based on the retry mechanism to again inform the user terminal of the second menu display policy.
And step 13, the user terminal executes a second menu display strategy.
The Chatbot menu management method of the embodiment of the disclosure is applied to a 5G message system of a third party Chatbot provider and an operator and a user terminal, and a Chatbot menu dynamic update mechanism is added on the existing 5G message system to update the content of a Chatbot menu used on the user terminal. According to the chatbot menu management device, the chatbot menu on the user terminal is dynamically updated according to service requirements of different terminal users, namely, a third-party chatbot provider can set different chatbot menus for different user groups according to own service requirements and timely inform the user terminal of the updating of the chatbot menu. The embodiment of the disclosure perfects the service mechanism of the chatbot menu in the current 5G message specification, and the chatbot menu can be dynamically updated according to the service requirement, thereby improving the competitiveness of the 5G message service and being more beneficial to the expansion of the service of operators.
Based on the same technical concept, the embodiment of the present disclosure further provides a chatbot menu management device, where as shown in fig. 11, the chatbot menu management device includes a generating module 101 and a sending module 102, where the generating module 101 is configured to generate at least two first menu display policies for an application to be managed, and each first menu display policy includes: the identification of the application, the menu information and the terminal information of the user terminal for executing the first menu display policy are different from the terminal information of the different first menu display policies.
The sending module 102 is configured to send the first menu display policy to a message system, so that the message system sends the first menu display policy to a corresponding user terminal, so that the user terminal executes the first target menu display policy.
In some embodiments, as shown in fig. 12, the chatbot menu management device further includes an obtaining module 103, configured to obtain a second menu display policy of the application, where the second menu display policy is a menu display policy updated by the first menu display policy.
The sending module 102 is further configured to send the second menu display policy to the message system, so that the message system sends the second menu display policy to a corresponding user terminal, so that the user terminal updates the first menu display policy according to the second menu display policy.
In some embodiments, the terminal information includes a user communication number.
Based on the same technical concept, the embodiment of the present disclosure further provides a message system, as shown in fig. 13, where the message system includes a first receiving module 201, a first processing module 202, and a first sending module 203, where the first receiving module 201 is configured to receive at least two first menu display policies of an application to be managed, where the first menu display policies are sent by the chatbot menu management device, and each first menu display policy includes: the identification of the application, the menu information and the terminal information of the user terminal for executing the first menu display policy are different from the terminal information of the different first menu display policies.
The first processing module 202 is configured to store a mapping relationship among the application identifier, the menu information, and the terminal information.
The first sending module 203 is configured to send the first menu display policy to the user terminal, so that the user terminal executes the first target menu display policy.
In some embodiments, the first receiving module 201 is further configured to receive a second menu display policy sent by the chatbot menu management device, where the second menu display policy is a menu display policy after the first menu display policy is updated.
The first processing module 202 is further configured to update the mapping relationship according to the second menu display policy.
The first sending module 203 is further configured to send a menu display policy update notification message carrying the second menu display policy to the user terminal, so that the user terminal executes the second target menu display policy.
In some embodiments, the first sending module 203 is further configured to send, after sending a menu display policy update notification message carrying the second menu display policy to the user terminal, in case of receiving an update failure response message sent by the user terminal, send a menu display policy update notification message carrying the second menu display policy to the user terminal.
In some embodiments, the terminal information includes a user communication number.
Based on the same technical concept, the embodiment of the present disclosure further provides a user terminal, as shown in fig. 14, where the user terminal includes a second receiving module 301 and a second processing module 302, where the second receiving module 301 is configured to receive a first menu display policy of an application to be managed, which is sent by a message system.
The second processing module 302 is configured to execute the first menu display policy.
The first menu display policy includes: the identification of the application, menu information, and terminal information of a user terminal for executing the first menu display policy; the first menu display policy is sent to the message system by a chatbot menu management device, and is one of a plurality of first menu display policies generated by the chatbot menu management device for the application; the terminal information of the first menu display strategy received by the user terminal is different from the terminal information of other first menu display strategies sent to other user terminals.
In some embodiments, the second receiving module 301 is further configured to, after the second processing module 302 executes the first menu display policy, receive a menu display policy update notification message sent by the message system and carrying a second menu display policy, where the second menu display policy is a menu display policy updated by the first menu display policy.
The second processing module 302 is further configured to execute the second menu display policy.
In some embodiments, as shown in fig. 15, the user terminal further includes a second sending module 303, where the second sending module 303 is configured to send an update failure response message to the message system in a case that the second menu display policy fails to be executed after the second processing module 302 executes the second menu display policy.
The second receiving module 301 is further configured to receive a menu display policy update notification message carrying a second menu display policy sent by the message system.
The second processing module 302 is further configured to execute the second menu display policy.
In some embodiments, the terminal information includes a user communication number.
The disclosed embodiments also provide a computer device comprising: one or more processors and a storage device; wherein the storage device stores one or more programs, which when executed by the one or more processors, cause the one or more processors to implement the chatbot menu management method provided in the foregoing embodiments.
The disclosed embodiments also provide a computer readable medium having a computer program stored thereon, wherein the computer program when executed implements the chatbot menu management method as provided by the foregoing embodiments.
Those of ordinary skill in the art will appreciate that all or some of the steps of the methods, functional modules/units in the apparatus disclosed above may be implemented as software, firmware, hardware, and suitable combinations thereof. In a hardware implementation, the division between the functional modules/units mentioned in the above description does not necessarily correspond to the division of physical components; for example, one physical component may have multiple functions, or one function or step may be performed cooperatively by several physical components. Some or all of the physical components may be implemented as software executed by a processor, such as a central processing unit, digital signal processor, or microprocessor, or as hardware, or as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on computer readable media, which may include computer storage media (or non-transitory media) and communication media (or transitory media). The term computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data, as known to those skilled in the art. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital Versatile Disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and which can be accessed by a computer. Furthermore, as is well known to those of ordinary skill in the art, communication media typically embodies computer readable instructions, data structures, program modules or other data in a modulated data signal such as a carrier wave or other transport mechanism and includes any information delivery media.
Example embodiments have been disclosed herein, and although specific terms are employed, they are used and should be interpreted in a generic and descriptive sense only and not for purpose of limitation. In some instances, it will be apparent to one skilled in the art that features, characteristics, and/or elements described in connection with a particular embodiment may be used alone or in combination with other embodiments unless explicitly stated otherwise. It will therefore be understood by those of ordinary skill in the art that various changes in form and details may be made therein without departing from the scope of the present invention as set forth in the following claims.

Claims (16)

1. A chatbot menu management method for managing chatbot menus of an application, the method being applied to a chatbot menu management apparatus, comprising:
generating at least two first menu display strategies for an application to be managed, wherein each first menu display strategy comprises: the application identifier, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different;
And sending the first menu display strategy to a message system, so that the message system can send the first menu display strategy to a corresponding user terminal, and the user terminal can execute the first target menu display strategy.
2. The method of claim 1, wherein after sending the first menu display policy to a messaging system, the method further comprises:
acquiring a second menu display strategy of the application, wherein the second menu display strategy is the menu display strategy updated by the first menu display strategy;
and sending the second menu display strategy to the message system so that the message system can send the second menu display strategy to a corresponding user terminal, and the user terminal can update the first menu display strategy according to the second menu display strategy.
3. A method according to claim 1 or 2, wherein the terminal information comprises a user communication number.
4. A chatbot menu management method for managing chatbot menus of an application, the method being applied to a messaging system, comprising:
receiving at least two first menu display strategies of an application to be managed, which are sent by a chatbot menu management device, wherein each first menu display strategy comprises: the application identifier, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different;
Storing the application identifier, the menu information and the mapping relation between the terminal information;
and sending the first menu display strategy to the user terminal so that the user terminal can execute the first target menu display strategy.
5. The method of claim 4, wherein after transmitting the first menu display policy to the user terminal, the method further comprises:
receiving a second menu display strategy sent by the chatbot menu management device, wherein the second menu display strategy is a menu display strategy updated by the first menu display strategy;
updating the mapping relation according to the second menu display strategy;
and sending a menu display strategy updating notification message carrying the second menu display strategy to the user terminal so that the user terminal can execute the second target menu display strategy.
6. The method of claim 5, wherein after the sending the menu display policy update notification message carrying the second menu display policy to the user terminal, the method further comprises:
and under the condition that the update failure response message sent by the user terminal is received, sending a menu display strategy update notification message carrying the second menu display strategy to the user terminal.
7. A method according to any of claims 4-6, wherein the terminal information comprises a user communication number.
8. A chatbot menu management method for managing chatbot menus of an application, the method being applied to a user terminal, comprising:
receiving a first menu display strategy of an application to be managed, which is sent by a message system, and executing the first menu display strategy;
the first menu display policy includes: the identification of the application, menu information, and terminal information of a user terminal for executing the first menu display policy; the first menu display policy is sent to the message system by a chatbot menu management device, and is one of a plurality of first menu display policies generated by the chatbot menu management device for the application; the terminal information of the first menu display strategy received by the user terminal is different from the terminal information of other first menu display strategies sent to other user terminals.
9. The method of claim 8, wherein after executing the first menu display policy, the method further comprises:
receiving a menu display strategy updating notification message which is sent by the message system and carries a second menu display strategy, wherein the second menu display strategy is the menu display strategy updated by the first menu display strategy;
And executing the second menu display strategy.
10. The method of claim 9, wherein after executing the second menu display policy, the method further comprises:
sending an update failure response message to the message system in the event that execution of the second menu display policy fails;
receiving a menu display strategy updating notification message carrying a second menu display strategy sent by the message system;
and executing the second menu display strategy.
11. A method according to any of claims 8-10, wherein the terminal information comprises a user communication number.
12. The chatbot menu management device is characterized by comprising a generation module and a sending module, wherein the generation module is used for generating at least two first menu display strategies for an application to be managed, and each first menu display strategy comprises: the application identifier, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different;
the sending module is configured to send the first menu display policy to a message system, so that the message system sends the first menu display policy to a corresponding user terminal, so that the user terminal executes the first target menu display policy.
13. The message system is characterized by comprising a first receiving module, a first processing module and a first sending module, wherein the first receiving module is used for receiving at least two first menu display strategies of an application to be managed, which are sent by a chatbot menu management device, and each first menu display strategy comprises: the application identifier, the menu information and the terminal information of the user terminal for executing the first menu display strategy, wherein the terminal information of different first menu display strategies is different;
the first processing module is used for storing the application identifier, the menu information and the mapping relation between the terminal information;
the first sending module is configured to send the first menu display policy to the user terminal, so that the user terminal executes the first target menu display policy.
14. The user terminal is characterized by comprising a second receiving module and a second processing module, wherein the second receiving module is used for receiving a first menu display strategy of an application to be managed, which is sent by a message system;
the second processing module is used for executing the first menu display strategy;
The first menu display policy includes: the identification of the application, menu information, and terminal information of a user terminal for executing the first menu display policy; the first menu display policy is sent to the message system by a chatbot menu management device, and is one of a plurality of first menu display policies generated by the chatbot menu management device for the application; the terminal information of the first menu display strategy received by the user terminal is different from the terminal information of other first menu display strategies sent to other user terminals.
15. A computer device, comprising:
one or more processors;
a storage device having one or more programs stored thereon;
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the chatbot menu management method of any of claims 1-11.
16. A computer readable medium having stored thereon a computer program, wherein the program when executed implements the chatbot menu management method of any of claims 1-11.
CN202210730463.8A 2022-06-24 2022-06-24 chatbot menu management method, device, computer equipment and readable medium Pending CN117319333A (en)

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KR101622872B1 (en) * 2015-02-11 2016-05-19 라인 가부시키가이샤 Method, system and recording medium for providing rich menu of official account
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US11349843B2 (en) * 2018-10-05 2022-05-31 Edutechnologic, Llc Systems, methods and apparatuses for integrating a service application within an existing application
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