CN117221838A

CN117221838A - Service handling method, device, computer equipment and medium based on 5G message

Info

Publication number: CN117221838A
Application number: CN202311249472.6A
Authority: CN
Inventors: 段星辰
Original assignee: Bank of China Ltd
Current assignee: Bank of China Ltd
Priority date: 2023-09-26
Filing date: 2023-09-26
Publication date: 2023-12-12

Abstract

The application relates to a service handling method, a device, computer equipment, a storage medium and a computer program product based on 5G information, which relate to the technical field of big data. The method comprises the following steps: receiving a service handling instruction sent by a target user through a 5G message, wherein the service handling instruction comprises service description information and a target user identifier of the target user; based on the service description information, carrying out service classification on the service handling instruction to obtain a service type corresponding to the service handling instruction; selecting an adapted service handling customer service for the target user according to the target user identification and the service type; according to the business handling mode corresponding to the business type, business handling corresponding to the business handling instruction is carried out through the business handling customer service, and a business handling result is obtained; and sending the service handling result to the target user through a 5G message. By adopting the method, the business handling efficiency can be improved.

Description

Service handling method, device, computer equipment and medium based on 5G message

Technical Field

The present application relates to the field of big data technologies, and in particular, to a service handling method, apparatus, computer device, storage medium, and computer program product based on 5G messages.

Background

The development of information technology is constantly changing the life style of people, and more transactions can be transacted on line without going out of the home. Banks also follow the development of the times, synchronously transfer a large amount of businesses to online, and provide clients with various forms of business handling services more efficiently and conveniently.

Currently, online business transaction of a user depends on a bank APP (Application software), the user initiates chat or conversation to online customer service on the bank APP, and the online customer service guides the user to complete business transaction. However, this approach often requires the user to download the bank APP, and since there are differences in versions of the bank APP in different terminal systems, the guiding information of the customer service is not uniform, which results in slower user business handling efficiency.

Disclosure of Invention

In view of the foregoing, it is desirable to provide a 5G message-based service handling method, apparatus, computer device, computer readable storage medium, and computer program product that can improve user service handling efficiency.

In a first aspect, the present application provides a service handling method based on 5G messages. The method comprises the following steps:

receiving a service handling instruction sent by a target user through a 5G message, wherein the service handling instruction comprises service description information and a target user identifier of the target user; based on the service description information, carrying out service classification on the service handling instruction to obtain a service type corresponding to the service handling instruction; selecting an adapted service handling customer service for the target user according to the target user identification and the service type; according to the business handling mode corresponding to the business type, business handling corresponding to the business handling instruction is carried out through the business handling customer service, and a business handling result is obtained; and sending the service handling result to the target user through a 5G message.

In one embodiment, the selecting the adapted service handling service for the target user according to the target user identifier and the service type includes:

carrying out standardization processing on the target user information to obtain standard user information; inputting the standard user information into a pre-established user portrait model to obtain a user label of the target user; and acquiring each candidate customer service corresponding to the service type, and selecting the service handling customer service matched with the user tag from the candidate customer service.

In one embodiment, the service type includes a transaction type service, and the performing, by the service transaction service, the service transaction corresponding to the service transaction instruction according to a service transaction manner corresponding to the service type, to obtain a service transaction result, including:

if the service type is a handling service, carrying out link inquiry through the service handling customer service to obtain a handling link corresponding to the service handling instruction; the transacting link is sent to the target user through a 5G message, wherein the transacting link is used for indicating the target user to fill in transacting information required when transacting the business corresponding to the business transacting instruction; and receiving the transacting information, and carrying out service transacting corresponding to the service transacting instruction through the service transacting customer service based on the transacting information to obtain the service transacting result.

In one embodiment, the link query performed by the service transaction service to obtain a transaction link corresponding to the service transaction instruction includes:

responding to a link inquiry request initiated by the service handling customer service, and acquiring each candidate link corresponding to the handling service; matching the handling conditions corresponding to the candidate links with the target user information corresponding to the target user identification to obtain matching results; and screening transaction links matched with the target user from the candidate links based on the matching results.

In one embodiment, after the step of receiving the service handling instruction sent by the target user through the 5G message, the method further includes:

collecting current biological information of the target user; based on the target user identification, detecting whether pre-stored biological information of the target user can be queried on a blockchain network; if yes, consistency comparison is carried out on the current biological information and the pre-stored biological information, and a first comparison result is obtained; if the first comparison result is consistent, executing the steps of: and classifying the service according to the service description information to obtain the service type corresponding to the service handling instruction.

In one embodiment, the method further comprises: if the pre-stored biological information can not be inquired on the blockchain network, detecting whether the local biological information of the target user is stored in a local database based on the target user identifier; if yes, consistency comparison is carried out on the current biological information and the local biological information, and a second comparison result is obtained; if the second comparison result is consistent, executing the steps of: based on the service description information, service classification is carried out on the service handling instructions, service types corresponding to the service handling instructions are obtained, and the local biological information is uploaded to the blockchain network.

In a second aspect, the application also provides a service handling device. The device comprises:

the system comprises an instruction receiving module, a processing module and a processing module, wherein the instruction receiving module is used for receiving a service handling instruction sent by a target user through a 5G message, and the service handling instruction comprises service description information and a target user identifier of the target user;

the business classification module is used for classifying the business according to the business description information to obtain the business type corresponding to the business handling instruction;

the customer service matching module is used for selecting an adapted service handling customer service for the target user according to the target user identifier and the service type;

the business handling module is used for carrying out business handling corresponding to the business handling instruction through the business handling customer service according to a business handling mode corresponding to the business type to obtain a business handling result;

and the result feedback module is used for sending the business handling result to the target user through a 5G message.

In a third aspect, the present application also provides a computer device. The computer device comprises a memory storing a computer program and a processor which when executing the computer program performs the steps of:

In a fourth aspect, the present application also provides a computer-readable storage medium. The computer readable storage medium having stored thereon a computer program which when executed by a processor performs the steps of:

In a fifth aspect, the present application also provides a computer program product. The computer program product comprises a computer program which, when executed by a processor, implements the steps of:

The service handling method, the device, the computer equipment, the storage medium and the computer program product based on the 5G message. Firstly, receiving a business handling instruction which is sent by a target user through a 5G message and comprises business description information and target user identification of the target user, wherein the user directly sends the business handling instruction by using the 5G message without depending on a bank APP, and effectively avoiding the influence on business handling efficiency caused by the fact that the user searches a communication inlet with customer service in the bank APP. And then, based on the service description information, carrying out service classification on the service handling instruction to obtain a service type corresponding to the service handling instruction, and matching a more accurate service handling mode for the service handling instruction by classifying the service handling instruction, thereby improving the accuracy of service handling. And then according to the target user identification and the service type, selecting the adapted service handling customer service for the target user, compared with the current mode of randomly distributing the service handling customer service, the service handling customer service meeting the requirements of the user is matched for the user, so that the efficiency and the accuracy of the whole service handling can be improved, and the user experience is improved. Finally, according to the business handling mode corresponding to the business type, business handling corresponding to the business handling instruction is carried out through the business handling customer service to obtain a business handling result, and the business handling result is sent to the target user through a 5G message, in the whole business handling process, the business handling instruction initiation and the business handling result receiving of the target user are realized through the 5G message, the user does not need to download a bank APP, the threshold of the user for business handling is reduced, and the technical defect that the guiding information of customer service is not uniform due to different versions of the bank APP in different terminal systems at present, so that the business handling efficiency of the user is slower is overcome. Therefore, the method can improve the efficiency of user business handling.

Drawings

FIG. 1 is an application scenario diagram of a 5G message-based business transaction method in one embodiment;

FIG. 2 is a flow diagram of a 5G message-based business transaction method in one embodiment;

FIG. 3 is a flow diagram of matching business transaction services in one embodiment;

FIG. 4 is a flow diagram of business transaction in one embodiment;

FIG. 5 is a flow diagram of link matching in one embodiment;

FIG. 6 is a flow chart illustrating a comparison of pre-stored biological information and pre-stored biological information according to one embodiment;

FIG. 7 is a schematic diagram of a comparison flow of pre-stored biological information and local biological information in one embodiment;

FIG. 8 is a block diagram of a business transaction device in one embodiment;

fig. 9 is an internal structural diagram of a computer device in one embodiment.

Detailed Description

The present application will be described in further detail with reference to the drawings and examples, in order to make the objects, technical solutions and advantages of the present application more apparent. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the application.

At present, online business handling of a user depends on a bank APP, the user needs to download the bank APP, register an account and log in, and then chat or conversation is initiated to online customer service on the bank APP, and the online customer service guides the user to complete business handling. However, the method requires excessive operations performed by the user, which is easy to bring bad experience to the user, and the versions of the bank APP are different in different terminal systems, so that the guiding information of the customer service is not uniform, for example, the entrance of the business transaction in the system a is on page a, the entrance of the business transaction in the system B is on page B, and the customer service needs to know the system used by the user when the customer service guides the user to enter the business transaction entrance, thereby increasing the workload for the customer service, and further resulting in slower business transaction efficiency of the user.

The digital collection generation method provided by the embodiment of the disclosure can be applied to an application environment shown in fig. 1. The execution subject may be a control server 102, and the control server 102 is connected to a terminal 104 where the target user is located and a 5G server 106. Specifically, the target user initiates a service handling instruction in the terminal 104, the terminal 104 sends the service handling instruction to the 5G server 106,5G server 106 to convert the service handling instruction into a 5G message form and then sends the 5G message form to the control server 102, when the control server 102 receives the service handling instruction in the 5G message form, the control server 102 analyzes the instruction to obtain service description information and a target user identification of the target user, classifies the service handling instruction based on the service description information to obtain a service type corresponding to the service handling instruction, selects an adapted service handling customer service for the target user according to the target user identification and the service type, performs service handling corresponding to the service handling instruction through the service handling customer service according to a service handling mode corresponding to the service type, obtains a service handling result, and the control server 102 sends the service handling result to the 5G server 106 first, converts the service handling result into the 5G message form and then sends the 5G message form to the target user. The whole process is realized through the 5G message, the user does not need to download the bank APP, the threshold of business handling by the user is reduced, and the business handling efficiency of the user is improved.

The server 102 may be implemented as a stand-alone server or a server cluster including a plurality of servers. The terminal 104 may be, but not limited to, various desktop computers, notebook computers, smart phones, tablet computers, internet of things devices, and portable wearable devices, and the internet of things devices may be smart speakers, smart televisions, smart air conditioners, smart vehicle devices, and the like. The portable wearable device may be a smart watch, smart bracelet, headset, or the like.

In one embodiment, as shown in fig. 2, a service handling method based on a 5G message is provided, and the method is applied to the control server 102 in fig. 1 for illustration, and includes the following steps:

step S202, receiving a business handling instruction sent by a target user through a 5G message.

The service handling instruction refers to an instruction that a target user needs to handle the service, and comprises service description information and a target user identifier of the target user; the service description information refers to information of the to-be-handled service described by the target user, and can be, but is not limited to, the name, the content, the time and the like of the to-be-handled service, such as 'ten thousand services to be transacted now'; the target user identifier refers to a unique identifier for representing identity information of a target user, such as an identity card number, a bank account number, a bank card password and the like of the target user, and is used for matching proper business handling customer service for the target user.

As an example, the form of the service handling instruction may be a call form, for example, the target user may call to the terminal device connected to the control server, at this time, a dialogue may be performed with the target user through a fixed phone preset in the control server, for example, the user speaks "handle deposit service", and the call device corresponding to the control server may automatically reply "good, and now, a service handling customer service is allocated to you. In the same manner as the call form, the service handling instruction may also be in a short message form, that is, the target user may perform service handling by sending a short message.

Specifically, the target user inputs service description information and own target user identification on the terminal, so as to initiate a service handling instruction, the service handling instruction is transmitted to the 5G server for conversion, the 5G server converts the service handling instruction into a form of 5G message, the converted service handling instruction is sent to the control server, and the control server receives the service handling instruction.

Step S204, based on the service description information, service classification is carried out on the service handling instruction, and the service type corresponding to the service handling instruction is obtained.

The service type refers to the type of the service to be handled corresponding to the service handling instruction, and may include handling type service, and may also include query type service, where handling type service refers to service requiring the user to fill in relevant information handling, such as credit card application, loan application, financial application, etc., and query type service refers to service for querying information, such as balance query, account query, mobile phone number query, etc., where the query type service differs from handling type service in that whether the user needs to perform an operation.

As an example, different business types correspond to different business offices.

Specifically, keyword extraction can be performed on the service description information, a target keyword in the service description information is extracted, then a service type corresponding to the target keyword is queried according to a corresponding relation between the keyword and the service type, and the service type is used as the service type of the service handling instruction.

Step S206, selecting the adapted business handling customer service for the target user according to the target user identification and the business type.

The service handling customer service refers to customer service for handling the service for the target user.

As an example, the services of different service types correspond to different service handling services, for example, handling services of a class can be further divided into financial handling services and loan handling services, while financial handling services correspond to special handling services, loan handling services correspond to special handling services, and the accuracy of service handling can be improved by using a special responsibility mode, so that service handling errors caused by unskilled service handling services are avoided.

Specifically, user portrayal is performed for the target user according to the target user identification, so that candidate customer services meeting the requirements of the target user are matched for the target user, further, service handling customer services corresponding to the service type are screened out from the candidate customer services according to the service type, and subsequent service handling is performed for the target user by the service handling customer services.

Step S208, according to the business handling mode corresponding to the business type, business handling corresponding to the business handling instruction is carried out through the business handling customer service, and a business handling result is obtained.

The service handling result comprises receipt information of target user service handling, and can be used for representing whether the service handling is completed or not.

Specifically, the association relation table between the service type and the service handling mode is queried to obtain the service handling mode corresponding to the service type of the service handling instruction initiated by the target user, and then the service handling mode is executed through the service handling customer service, so that service handling corresponding to the service handling instruction is completed, and receipt information of the service handling is generated.

And step S210, the business handling result is sent to the target user through a 5G message.

Specifically, after the control server generates the service handling result, namely the receipt information of the service handling, the control server sends the service handling result to the 5G server for conversion to obtain the service handling result in a 5G message form, and the 5G server sends the service handling result to the terminal where the target user is located, and the terminal displays the service handling result to the target user.

In this embodiment, firstly, a service handling instruction including service description information and a target user identifier of a target user, which is sent by a target user through a 5G message, is received, and the user directly sends the service handling instruction by using the 5G message, without relying on a bank APP, so that the influence of the user on service handling efficiency due to searching for a communication portal with customer service in the bank APP is effectively avoided. And then, based on the service description information, carrying out service classification on the service handling instruction to obtain a service type corresponding to the service handling instruction, and matching a more accurate service handling mode for the service handling instruction by classifying the service handling instruction, thereby improving the accuracy of service handling. And then according to the target user identification and the service type, selecting the adapted service handling customer service for the target user, compared with the current mode of randomly distributing the service handling customer service, the service handling customer service meeting the requirements of the user is matched for the user, so that the efficiency and the accuracy of the whole service handling can be improved, and the user experience is improved. Finally, according to the business handling mode corresponding to the business type, business handling corresponding to the business handling instruction is carried out through the business handling customer service to obtain a business handling result, and the business handling result is sent to the target user through a 5G message, in the whole business handling process, the business handling instruction initiation and the business handling result receiving of the target user are realized through the 5G message, the user does not need to download a bank APP, the threshold of the user for business handling is reduced, and the technical defect that the guiding information of customer service is not uniform due to different versions of the bank APP in different terminal systems at present, so that the business handling efficiency of the user is slower is overcome. Therefore, the embodiment can improve the efficiency of user business handling.

In one embodiment, as shown in fig. 3, the selecting, according to the target user identifier and the service type, an adapted service handling service for the target user includes:

step S302, inquiring target user information corresponding to the target user identification based on the target user identification.

Wherein the target user information refers to personal information and account information of the target user, such as account balance, asset condition, home address, risk assessment, credit card amount, etc. of the target user

Specifically, the control server may query, according to the target user identifier, personal information and account information of the target user corresponding to the target user identifier in the background database, so as to perform user portrayal for the target user based on the personal information and the account information.

Step S304, the target user information is standardized to obtain standard user information.

The standard user information is user information satisfying a preset standard condition, and the preset standard condition is a condition that can be effectively input as a user portrait model, for example, data cannot be empty, and data with a year of nearly five years is available.

Specifically, according to a preset standard condition, user information which does not meet the preset standard condition is screened out from target user information, and the user information is filtered to obtain standard user information which meets the preset standard condition.

And step S306, inputting the standard user information into a pre-established user portrait model to obtain the user tag of the target user.

The user portrait model is a labeled user model abstracted based on standard user information, and can be a neural network model, a multi-label learning model and the like; user tags refer to tags used to describe characteristics of the target user and may include a customer service preference tag, i.e., which type of business transaction customer service the target user prefers.

Specifically, standard user information meeting preset standard conditions obtained after filtering is input into a user portrait model, and the user portrait model is a model trained by using user information samples in advance and outputs a predicted user label of a target user.

Step S308, each candidate customer service corresponding to the service type is obtained, and the service handling customer service matched with the user tag is selected from the candidate customer service.

The candidate customer service refers to a customer service corresponding to a service type, and each service type can correspondingly have a plurality of customer services.

Specifically, an association relation table between the service type and the customer service is queried, each candidate customer service corresponding to the service type of the service handling instruction initiated by the target user is determined, and the most suitable service handling customer service is matched for the target user according to the user tag of the target user.

In the embodiment, the user portrait is carried out on the target user to obtain the user tag of the target user, so that proper service handling customer service is matched for the target user based on the user tag and the service type, the service handling efficiency is improved, and the user experience is also improved.

In one embodiment, as shown in fig. 4, the service type includes a service handling manner, and the performing, by the service handling service, the service handling corresponding to the service handling instruction according to a service handling manner corresponding to the service type, to obtain a service handling result includes:

step S402, if the service type is a handling service, a link inquiry is performed through the service handling customer service to obtain a handling link corresponding to the service handling instruction.

The transaction link refers to an information filling link of a target user aiming at a business transaction instruction, and the transaction link can jump to a corresponding business transaction information filling interface. It will be appreciated that the transaction type business requires the target user to fill in relevant information, such as the credit card transaction requires the target user to fill in information such as name, age, relative information, home address, etc.

Specifically, if the service type corresponding to the service handling instruction belongs to the handling service, the service handling customer service queries a corresponding handling link in the control server, and the handling link is stored in the control server in advance.

As an example, if the service type corresponding to the service handling instruction belongs to the query service, the service handling customer service directly queries the corresponding information and returns the information to the target user.

Step S404, the transacted link is sent to the target user through a 5G message.

The transaction link is used for indicating the target user to fill in transaction information required by the transaction corresponding to the service transaction instruction; the transacting information may include, but is not limited to, information such as the name, age, identification number, address, family member, etc. of the target user.

Specifically, after the control server queries the corresponding transacted link, the control server also sends the transacted link to the 5G server for conversion, so as to obtain the transacted link in the form of a 5G message, and then the 5G server sends the transacted link in the form of the 5G message to the terminal where the target user is located.

Step S406, receiving the transacting information, and performing, based on the transacting information, service transacting corresponding to the service transacting instruction through the service transacting service, so as to obtain the service transacting result.

Specifically, after the target user clicks the transacting link and fills in the information corresponding to the transacting link, the transacting information is obtained, the target user clicks and confirms, the terminal sends the transacting information to the 5G server, the 5G server converts the transacting information into transacting information in a 5G message form and sends the transacting information to the control server, after the control server receives the transacting information, the service transacting customer service carries out corresponding service transacting for the target user according to the transacting information, a service transacting result, namely the transacting receipt information, is generated, and is returned to the target user for the target user to know the transacting situation.

In the embodiment, the transacting link is utilized to collect the transacting information required by the target user when transacting the business, compared with the mode that the target user searches a business transacting entrance in the bank APP and then transacts information to fill in at present, the transacting link is more visual, the user does not need to execute any operation, the information can be filled in and uploaded by clicking the link, and the efficiency of transacting the whole business is effectively improved.

In one embodiment, as shown in fig. 5, the link query performed by the service transaction service to obtain a transaction link corresponding to the service transaction instruction includes:

Step S502, responding to the link inquiry request initiated by the service handling customer service, and acquiring each candidate link corresponding to the handling service.

The link inquiry request refers to a request for inquiring a transacted link corresponding to the service type of the service transacted instruction; the candidate links are transaction links corresponding to the business transaction instructions, and each business can be correspondingly processed by a plurality of transaction channels, so that a plurality of transaction links can be set for businesses of different business types.

Specifically, when the control server receives a link inquiry request initiated by a service handling command of a service handling service with respect to a service type of a handling service, the control server inquires a corresponding relation table between the handling service and the handling link to obtain candidate links corresponding to the service type of the service initiating command.

Step S504, matching the handling condition corresponding to each candidate link with the target user information corresponding to the target user identification to obtain each matching result.

The matching result is used for representing the matching degree between the handling conditions corresponding to the candidate links and the target user information.

Specifically, the processing conditions corresponding to each candidate link are obtained, the matching degree between each processing condition and the target user information of the target user is calculated, the feature distance between the conditional feature vector corresponding to each processing condition and the user feature vector corresponding to the target user information can be calculated, and the feature distance is utilized to represent the similarity between the two feature vectors, namely the matching degree between the processing condition and the target user information.

Step S506, screening out transaction links matched with the target user from the candidate links based on the matching results.

Specifically, the highest matching degree is selected from the matching results, and the candidate link corresponding to the highest matching degree is the link which is the best matched with the target user information, so that the candidate link corresponding to the highest matching degree is used as a transacted link for the target user to fill in transacted information.

In this embodiment, the processing conditions corresponding to the candidate links are matched with the target user information, so that the most suitable processing link is screened out for the target user, and thus the business processing efficiency is improved.

In one embodiment, as shown in fig. 6, after the step of receiving the service transaction instruction sent by the target user through the 5G message, the method further includes:

step S602, collecting the current biological information of the target user.

The current biometric information may include, but is not limited to, face information, iris information, voice information, etc., of the target user.

Specifically, the method for acquiring the biological information of the target user may include, but is not limited to, face acquisition, iris acquisition, voice acquisition, and the like.

Step S604, based on the target user identification, detecting whether the pre-stored biological information of the target user can be queried on a blockchain network.

The pre-stored biological information refers to biological information of a target user written in advance on the blockchain network, and the stored pre-stored biological information on the blockchain network is accurate and cannot be tampered because the blockchain has the characteristic of decentralization, and the pre-stored biological information can include but is not limited to pre-stored face information, pre-stored iris information, pre-stored voice information and the like of the target user.

And step S606, if yes, carrying out consistency comparison on the current biological information and the pre-stored biological information to obtain a first comparison result.

The first comparison result refers to a consistency comparison result between the current biological information and the pre-stored biological information of the target user, and is used for representing whether the target biological information and the pre-stored biological information are consistent or not.

Specifically, the current biological information of the target user is compared with the pre-stored biological information in a consistent manner so as to detect whether the current biological information is identical with the pre-stored biological information, for example, the face information currently collected by the target user can be compared with the pre-stored face information pre-stored by the target user on the blockchain network, and the face comparison result is obtained.

Step S608, if the first comparison result is consistent, executing the steps of: and classifying the service according to the service description information to obtain the service type corresponding to the service handling instruction.

Specifically, if the first comparison result is consistent, it indicates that the identity of the target user is correct, and the service can be transacted for the target user, and then the steps are executed: and classifying the service according to the service description information to obtain the service type corresponding to the service handling instruction.

In the embodiment, whether the identity of the target user is correct or not is verified by checking the biological information of the target user, so that the risk of the asset of the target user caused by the fact that other people steal the identity of the target user to conduct business handling is avoided, the asset security of the user can be ensured, and the business handling security is improved.

In one embodiment, as shown in fig. 7, the comparison process of the current biological information of the target user with the local biological information further includes:

step S702, if the pre-stored biological information cannot be queried on the blockchain network, detecting whether the local biological information of the target user is stored in a local database based on the target user identifier.

The local biometric information refers to the biometric information of the target user stored in the local database in advance, and may include, but is not limited to, local face information, local iris information, local voice information, and the like of the target user.

Specifically, if the pre-stored biological information of the target user cannot be queried on the blockchain network, detecting whether the local biological information of the target user is stored in a bank local database according to the target user identification of the target user, so that identity verification is performed on the target user based on the local biological information.

And step S704, if yes, consistency comparison is carried out on the current biological information and the local biological information, and a second comparison result is obtained.

The second comparison result is a consistency comparison result between the current biological information and the local biological information of the target user, and is used for representing whether the current biological information is consistent with the local biological information.

Specifically, if the local biological information of the target user is stored in the local database, consistency comparison is performed between the local biological information and the current biological information of the target user, and a consistency comparison result between the current biological information and the local biological information is obtained.

Step S706, if the second comparison result is consistent, executing the steps of: based on the service description information, service classification is carried out on the service handling instructions, service types corresponding to the service handling instructions are obtained, and the local biological information is uploaded to the blockchain network.

Specifically, if the second comparison result is consistent, that is, the current biological information of the target user is consistent with the local biological information, which indicates that the identity of the target user is correct, the service handling can be performed for the target user, and then the steps are executed: and classifying the service according to the service description information to obtain the service type corresponding to the service handling instruction. And uploading the local biological information to the blockchain network, so as to ensure the safety of the local biological information and prevent the local biological information from being tampered.

In one embodiment, the control server may be a banking server. Specifically, a target user initiates a service handling instruction in a terminal, the terminal sends the service handling instruction to a 5G server, the 5G server converts the service handling instruction into a 5G message form and then sends the 5G message form to a banking service handling server, when the banking service handling server receives the service handling instruction in the 5G message form, the service handling instruction is analyzed to obtain service description information and target user identification of the target user, service classification is carried out on the service handling instruction based on the service description information, the service type corresponding to the service handling instruction is obtained and is a loan service, an adapted loan service handling customer service is selected for the target user according to the target user identification and the loan service, loan service handling corresponding to the service handling instruction is carried out through the loan service handling customer service according to the loan service handling mode corresponding to the loan service handling instruction, a loan service handling result is obtained, the banking service handling server sends the loan service to the 5G server first, and the loan service handling result is converted into the 5G message form by the 5G server and then sent to the target user. The whole process is realized through the 5G message, the user does not need to download the bank APP, the threshold of the user for transacting loan business is reduced, and the efficiency of transacting the loan business of the user is improved.

It should be understood that, although the steps in the flowcharts related to the embodiments described above are sequentially shown as indicated by arrows, these steps are not necessarily sequentially performed in the order indicated by the arrows. The steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders. Moreover, at least some of the steps in the flowcharts described in the above embodiments may include a plurality of steps or a plurality of stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of the steps or stages is not necessarily performed sequentially, but may be performed alternately or alternately with at least some of the other steps or stages.

Based on the same inventive concept, the embodiment of the application also provides a service handling device for implementing the service handling method based on the 5G message. The implementation of the solution provided by the device is similar to the implementation described in the above method, so the specific limitation in the embodiments of the service handling device or devices provided below may be referred to the limitation of the service handling method based on the 5G message hereinabove, and will not be repeated here.

In one embodiment, as shown in fig. 8, there is provided a service transacting device, including: an instruction receiving module 802, a service classification module 804, a customer service matching module 806, a service handling module 808, and a result feedback module 810, wherein:

the instruction receiving module 802 is configured to receive a service handling instruction sent by a target user through a 5G message, where the service handling instruction includes service description information and a target user identifier of the target user;

the service classification module 804 is configured to classify the service handling instruction based on the service description information, and obtain a service type corresponding to the service handling instruction;

a customer service matching module 806, configured to select an adapted service handling customer service for the target user according to the target user identifier and the service type;

a business handling module 808, configured to perform, according to a business handling manner corresponding to the business type, business handling corresponding to the business handling instruction through the business handling customer service, to obtain a business handling result;

and the result feedback module 810 is configured to send the service handling result to the target user through a 5G message.

In one embodiment, the customer service matching module 806 is further configured to:

Inquiring target user information corresponding to the target user identification based on the target user identification; carrying out standardization processing on the target user information to obtain standard user information; inputting the standard user information into a pre-established user portrait model to obtain a user label of the target user; and acquiring each candidate customer service corresponding to the service type, and selecting the service handling customer service matched with the user tag from the candidate customer service.

In one embodiment, the business transaction module 808 is further configured to:

In one embodiment, the service handling device is further configured to:

If the pre-stored biological information can not be inquired on the blockchain network, detecting whether the local biological information of the target user is stored in a local database based on the target user identifier; if yes, consistency comparison is carried out on the current biological information and the local biological information, and a second comparison result is obtained; if the second comparison result is consistent, executing the steps of: based on the service description information, service classification is carried out on the service handling instructions, service types corresponding to the service handling instructions are obtained, and the local biological information is uploaded to the blockchain network.

The various modules in the business transaction device described above may be implemented in whole or in part by software, hardware, and combinations thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.

In one embodiment, a computer device is provided, which may be a server, and the internal structure of which may be as shown in fig. 9. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer device is for storing item recommendation data. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program, when executed by a processor, implements a 5G message based business transaction method.

It will be appreciated by persons skilled in the art that the architecture shown in fig. 9 is merely a block diagram of some of the architecture relevant to the present inventive arrangements and is not limiting as to the computer device to which the present inventive arrangements are applicable, and that a particular computer device may include more or fewer components than shown, or may combine some of the components, or have a different arrangement of components.

In one embodiment, a computer device is provided comprising a memory and a processor, the memory having stored therein a computer program, the processor when executing the computer program performing the steps of:

In one embodiment, the processor when executing the computer program further performs the steps of:

In one embodiment, a computer readable storage medium is provided having a computer program stored thereon, which when executed by a processor, performs the steps of:

In one embodiment, the computer program when executed by the processor further performs the steps of:

In one embodiment, a computer program product is provided comprising a computer program which, when executed by a processor, performs the steps of:

The user information (including but not limited to user equipment information, user personal information, etc.) and the data (including but not limited to data for analysis, stored data, presented data, etc.) related to the present application are information and data authorized by the user or sufficiently authorized by each party.

Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, database, or other medium used in embodiments provided herein may include at least one of non-volatile and volatile memory. The nonvolatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical Memory, high density embedded nonvolatile Memory, resistive random access Memory (ReRAM), magnetic random access Memory (Magnetoresistive Random Access Memory, MRAM), ferroelectric Memory (Ferroelectric Random Access Memory, FRAM), phase change Memory (Phase Change Memory, PCM), graphene Memory, and the like. Volatile memory can include random access memory (Random Access Memory, RAM) or external cache memory, and the like. By way of illustration, and not limitation, RAM can be in the form of a variety of forms, such as static random access memory (Static Random Access Memory, SRAM) or dynamic random access memory (Dynamic Random Access Memory, DRAM), and the like. The databases referred to in the embodiments provided herein may include at least one of a relational database and a non-relational database. The non-relational database may include, but is not limited to, a blockchain-based distributed database, and the like. The processor referred to in the embodiments provided in the present application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic unit, a data processing logic unit based on quantum computing, or the like, but is not limited thereto.

The technical features of the above embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the description.

The foregoing examples illustrate only a few embodiments of the application and are described in detail herein without thereby limiting the scope of the application. It should be noted that it will be apparent to those skilled in the art that several variations and modifications can be made without departing from the spirit of the application, which are all within the scope of the application. Accordingly, the scope of the application should be assessed as that of the appended claims.

Claims

1. A 5G message-based business transaction method, the method comprising:

receiving a service handling instruction sent by a target user through a 5G message, wherein the service handling instruction comprises service description information and a target user identifier of the target user;

based on the service description information, carrying out service classification on the service handling instruction to obtain a service type corresponding to the service handling instruction;

Selecting an adapted service handling customer service for the target user according to the target user identification and the service type;

according to the business handling mode corresponding to the business type, business handling corresponding to the business handling instruction is carried out through the business handling customer service, and a business handling result is obtained;

and sending the service handling result to the target user through a 5G message.

2. The method of claim 1, wherein said selecting an adapted business transaction service for said target user based on said target user identification and said business type comprises:

inquiring target user information corresponding to the target user identification based on the target user identification;

carrying out standardization processing on the target user information to obtain standard user information;

inputting the standard user information into a pre-established user portrait model to obtain a user label of the target user;

and acquiring each candidate customer service corresponding to the service type, and selecting the service handling customer service matched with the user tag from the candidate customer service.

3. The method of claim 1, wherein the service type includes a transaction type service, and the performing, by the service transaction service, the service transaction corresponding to the service transaction instruction according to a service transaction manner corresponding to the service type, to obtain a service transaction result includes:

If the service type is a handling service, carrying out link inquiry through the service handling customer service to obtain a handling link corresponding to the service handling instruction;

the transacting link is sent to the target user through a 5G message, wherein the transacting link is used for indicating the target user to fill in transacting information required when transacting the business corresponding to the business transacting instruction;

and receiving the transacting information, and carrying out service transacting corresponding to the service transacting instruction through the service transacting customer service based on the transacting information to obtain the service transacting result.

4. The method of claim 3, wherein the obtaining the transaction link corresponding to the transaction instruction by the link query through the service transaction service comprises:

responding to a link inquiry request initiated by the service handling customer service, and acquiring each candidate link corresponding to the handling service;

matching the handling conditions corresponding to the candidate links with the target user information corresponding to the target user identification to obtain matching results;

and screening transaction links matched with the target user from the candidate links based on the matching results.

5. The method of claim 1, further comprising, after the step of receiving a service transaction instruction transmitted by the target user through the 5G message:

collecting current biological information of the target user;

based on the target user identification, detecting whether pre-stored biological information of the target user can be queried on a blockchain network;

if yes, consistency comparison is carried out on the current biological information and the pre-stored biological information, and a first comparison result is obtained;

if the first comparison result is consistent, executing the steps of: and classifying the service according to the service description information to obtain the service type corresponding to the service handling instruction.

6. The method of claim 5, wherein the method further comprises:

if the pre-stored biological information can not be inquired on the blockchain network, detecting whether the local biological information of the target user is stored in a local database based on the target user identifier;

if yes, consistency comparison is carried out on the current biological information and the local biological information, and a second comparison result is obtained;

if the second comparison result is consistent, executing the steps of: based on the service description information, service classification is carried out on the service handling instructions, service types corresponding to the service handling instructions are obtained, and the local biological information is uploaded to the blockchain network.

7. A 5G message based business transaction apparatus, the apparatus comprising:

8. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any of claims 1 to 6 when the computer program is executed.

9. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 6.

10. A computer program product comprising a computer program, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 6.