CN117041027A

CN117041027A - TBox fault positioning method, device and system and Internet of vehicles platform

Info

Publication number: CN117041027A
Application number: CN202310984751.0A
Authority: CN
Inventors: 秦绍岑; 刘昊
Original assignee: Great Wall Motor Co Ltd
Current assignee: Great Wall Motor Co Ltd
Priority date: 2023-08-07
Filing date: 2023-08-07
Publication date: 2023-11-10

Abstract

The application provides a TBox fault positioning method, device and system and a vehicle networking platform. The method is applied to an internet of vehicles platform and comprises the following steps: acquiring a log remote uploading instruction of a fault TBox, and sending the log remote uploading instruction to the fault TBox so as to enable the fault TBox to upload a fault log; receiving a fault log uploaded by a fault TBox, and determining a preliminary fault positioning result based on the fault log; and exporting the fault log and the preliminary fault locating result to a terminal of a professional analyzer so that the professional analyzer can determine the final fault of the fault TBox based on the fault log and the preliminary fault locating result. The application can remotely control the fault TBox to upload fault logs, double positions the fault of the TBox by a platform and a professional analyst, ensures the accuracy of fault positioning, does not need a user to start the vehicle to a 4S shop, does not need to manually export logs, can simplify the fault positioning process, shortens the fault positioning period and saves a great deal of manpower.

Description

TBox fault positioning method, device and system and Internet of vehicles platform

Technical Field

The application relates to the technical field of TBox, in particular to a TBox fault positioning method, device and system and a vehicle networking platform.

Background

In the service of the internet of vehicles, analyzing a TBox (telecommunications Box) log is an important means for locating and debugging TBox faults.

At present, after a vehicle owner finds out a fault of a vehicle control, the vehicle owner usually starts the vehicle to a 4S shop, whether the fault is a TBox fault is located through staff of the 4S shop, if yes, a TBox log is exported, the TBox log is sent to a manufacturer professional, and the manufacturer professional analyzes and locates the specific fault through the TBox log. However, this method is complicated in fault location process, has a long period, and requires a lot of manpower.

Disclosure of Invention

The embodiment of the application provides a TBox fault positioning method, device and system and a vehicle networking platform, which are used for solving the problems that the existing fault positioning process is complicated, the period is long and more manpower is required.

In a first aspect, an embodiment of the present application provides a TBox fault location method, which is applied to a vehicle networking platform, where the TBox fault location method includes:

acquiring a log remote uploading instruction of a fault TBox, and sending the log remote uploading instruction to the fault TBox so as to enable the fault TBox to upload a fault log;

receiving a fault log uploaded by a fault TBox, and determining a preliminary fault positioning result based on the fault log;

And exporting the fault log and the preliminary fault locating result to a terminal of a professional analyzer so that the professional analyzer can determine the final fault of the fault TBox based on the fault log and the preliminary fault locating result.

In one possible implementation, determining the preliminary fault location result based on the fault log includes:

determining a module with a fault in the fault TBox, a position in the module and a fault type based on a mark inserted in advance in the fault log;

and inquiring and obtaining the module, the position in the module and the fault corresponding to the fault type in a pre-stored TBox problem knowledge base to serve as a preliminary fault positioning result.

In one possible implementation, obtaining a log remote upload instruction of the fault TBox includes:

acquiring a TBox fault work order corresponding to the fault TBox, and sending the TBox fault work order to a terminal of a professional analyzer, so that the terminal of the professional analyzer can acquire a remote uploading instruction of a log of the fault TBox input by the professional analyzer based on the TBox fault work order, and send the remote uploading instruction of the log of the fault TBox to a vehicle networking platform;

and receiving a log remote uploading instruction of the fault TBox.

In one possible implementation, obtaining a TBox fault worksheet corresponding to the fault TBox includes:

Receiving a TBox fault work order corresponding to the fault TBox sent by the customer service platform; and the customer service platform sends the TBox fault work order to the Internet of vehicles platform after identifying the TBox fault work order based on the conventional problem knowledge base.

In one possible implementation, before sending a log remote upload instruction to the fault TBox to enable the fault TBox to upload the fault log, the TBox fault location method further includes:

determining a log reporting level of a fault TBox;

correspondingly, sending a log remote uploading instruction to the fault TBox to enable the fault TBox to upload the fault log, including:

and sending a log remote uploading instruction and a log uploading level to the fault TBox so that the fault TBox uploading level is greater than or equal to the fault log of the log uploading level.

In one possible implementation, determining the log reporting level of the fault TBox includes:

obtaining the number of times of failed TBox;

if the number of times of the failed faults is smaller than or equal to the preset number of times, determining that the log reporting level of the fault TBox is a preset level;

if the number of times of the failure is greater than the preset number of times, the preset level is downwards adjusted by N levels to obtain candidate levels; n is the difference between the number of times of the failure and the preset number of times;

if the candidate level is greater than or equal to the lowest log level, determining the log reporting level of the fault TBox as the candidate level;

And if the candidate level is smaller than the lowest log level, determining the log reporting level of the fault TBox as the lowest log level.

In one possible implementation, after the fault log and the preliminary fault location result are exported to the terminal of the professional analyst, the TBox fault location method further includes:

receiving a final fault of a fault TBox sent by a terminal of a professional analyzer;

updating a TBox fault worksheet corresponding to the fault TBox according to the final fault of the received fault TBox, and sending the updated TBox fault worksheet to the customer service platform so that the customer service platform can know the final fault of the user fault TBox according to the updated TBox fault worksheet.

In one possible implementation manner, the TBox fault location method further includes:

sending a remote log adjustment instruction to a target TBox; the remote log adjustment instruction comprises a log opening instruction, a log closing instruction or an output log level adjustment instruction;

the log opening instruction is used for indicating the target TBox to open a log output channel; the log closing instruction is used for indicating the target TBox to close the log output channel; the output log level adjustment instruction is used for indicating the target TBox to adjust the level of the log which can be output.

In a second aspect, an embodiment of the present application provides a TBox fault location device, applied to a platform of internet of vehicles, where the TBox fault location device includes:

the remote control module is used for acquiring a log remote uploading instruction of the fault TBox and sending the log remote uploading instruction to the fault TBox so as to enable the fault TBox to upload a fault log;

the log analysis module is used for receiving fault logs uploaded by the fault TBox and determining a preliminary fault positioning result based on the fault logs;

and the deriving module is used for deriving the fault log and the preliminary fault positioning result to the terminal of the professional analyst so as to enable the professional analyst to determine the final fault of the fault TBox based on the fault log and the preliminary fault positioning result.

In a third aspect, an embodiment of the present application provides an internet of vehicles platform, including a processor and a memory, where the memory is configured to store a computer program, and the processor is configured to call and run the computer program stored in the memory, and execute the TBox fault location method according to the first aspect or any one of possible implementation manners of the first aspect.

In a fourth aspect, an embodiment of the present application provides a TBox fault location system, including an internet of vehicles platform and a customer service platform as in the third aspect;

The Internet of vehicles platform is in communication connection with the customer service platform.

In one possible implementation, the TBox fault location system further includes a TBox of the vehicle and a terminal of a professional analyst communicatively coupled to the internet of vehicles platform.

In a fifth aspect, embodiments of the present application provide a computer readable storage medium storing a computer program which, when executed by a processor, implements the steps of the TBox fault location method as described above in the first aspect or any one of the possible implementations of the first aspect.

The embodiment of the application provides a TBox fault positioning method, a device and a system and a vehicle networking platform, wherein the method acquires a remote log uploading instruction of a fault TBox and sends the remote log uploading instruction to the fault TBox, so that the fault TBox can be remotely controlled to upload a fault log without manual acquisition; in addition, the car networking platform can also obtain preliminary fault location result according to the fault log by automatic analysis, and export fault log and preliminary fault location result to professional analyst' S terminal, so that professional analyst confirms the final fault of trouble TBox based on fault log and preliminary fault location result, through the dual location TBox fault of platform and professional analyst, guarantee the accuracy of fault location, and can obtain and export the fault log through the car networking platform is long-range, need not the user to drive the vehicle to 4S shop, need not the manual derivation log, can simplify the fault location flow, shorten the fault location cycle, save a large amount of manpowers.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are needed in the embodiments or the description of the prior art will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.

FIG. 1 is a flow chart of a TBox fault locating method according to an embodiment of the present application;

FIG. 2 is a schematic diagram of a TBox fault location device according to an embodiment of the present application;

FIG. 3 is a schematic diagram of an Internet of vehicles platform according to an embodiment of the present application;

fig. 4 is a schematic structural diagram of a TBox fault location system according to an embodiment of the present application.

Detailed Description

In the following description, for purposes of explanation and not limitation, specific details are set forth such as the particular system architecture, techniques, etc., in order to provide a thorough understanding of the embodiments of the present application. It will be apparent, however, to one skilled in the art that the present application may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.

For the purpose of making the objects, technical solutions and advantages of the present application more apparent, the following description will be made by way of specific embodiments with reference to the accompanying drawings.

Referring to fig. 1, a flowchart of an implementation of a TBox fault location method provided by an embodiment of the present application is shown, where an execution body of the TBox fault location method may be a platform of internet of vehicles.

The TBox fault locating method is detailed as follows:

in S101, a log remote upload instruction of the fault TBox is obtained, and the log remote upload instruction is sent to the fault TBox, so that the fault TBox uploads the fault log.

The remote log uploading instruction can carry information such as communication identification of the fault TBox and the like which can be used for uniquely identifying the fault TBox, so that the vehicle network platform can send the remote log uploading instruction to the fault TBox according to the information such as the communication identification of the fault TBox and the like. The failure TBox is the TBox of the vehicle in which the control failure occurs.

The vehicle networking platform can receive a remote uploading instruction of the fault TBox sent by the terminal of the professional analyst, can also acquire the remote uploading instruction of the fault TBox input by the professional analyst, and is communicated with the fault TBox based on the communication identifier of the fault TBox carried in the remote uploading instruction of the fault TBox, and sends the remote uploading instruction of the fault TBox. The remote log uploading instruction is used for indicating the fault TBox to upload the fault log to the Internet of vehicles platform.

For example, the log remote uploading instruction may further carry a fault time period of the fault TBox, so that the fault TBox uploads the log in the fault time period or the log related to the fault TBox in the fault time period. I.e. the fault log is a log in the fault period in the fault TBox or a log related to the fault TBox in the fault period in the TBox.

In S102, a fault log uploaded by the fault TBox is received, and a preliminary fault location result is determined based on the fault log.

After receiving the fault log uploaded by the fault TBox, the Internet of vehicles platform can automatically analyze based on the fault log to obtain a preliminary fault positioning result of the fault TBox for professional analysts to reference.

In S103, the fault log and the preliminary fault location result are exported to the terminal of the professional analyst, so that the professional analyst determines the final fault of the fault TBox based on the fault log and the preliminary fault location result.

The car networking platform can automatically derive the fault log and the preliminary fault positioning result without manual participation, and sends the fault log and the preliminary fault positioning result to the terminal of the professional analyst.

The professional analyst receives the fault log and the preliminary fault locating result at the terminal, can confirm whether the preliminary fault locating result is accurate based on the fault log, and if so, takes the preliminary fault locating result as the final fault of the fault TBox; if the fault is inaccurate, the fault log is manually analyzed, and the final fault of the fault TBox is determined.

The professional analyst is a professional analyst related to TBox of a manufacturer. The terminal of the professional analyst can be a mobile phone, a tablet personal computer, a computer and the like of the professional analyst.

According to the method, the device and the system, the fault TBox can be remotely controlled to upload the fault log without manual acquisition by acquiring the log remote uploading instruction of the fault TBox and sending the log remote uploading instruction to the fault TBox; in addition, the car networking platform can also obtain preliminary fault location result according to the fault log by automatic analysis, and export fault log and preliminary fault location result to professional analyst' S terminal, so that professional analyst confirms the final fault of trouble TBox based on fault log and preliminary fault location result, through the dual location TBox fault of platform and professional analyst, guarantee the accuracy of fault location, and can obtain and export the fault log through the car networking platform is long-range, need not the user to drive the vehicle to 4S shop, need not the manual derivation log, can simplify the fault location flow, shorten the fault location cycle, save a large amount of manpowers.

In some embodiments, in the above S102, determining the preliminary fault location result based on the fault log includes:

Various flags are inserted into the log of the fault TBox, such as a module flag, a location flag in the module, a fault type flag, etc. A module may be a module in a TBox and a location in a module may be understood as a location of a unit or a component or an element in a module in a TBox. The fault types may include wake-up faults, communication faults, and the like. Determining which module the fault occurred in based on the module tag in the fault log; determining a specific location of the fault in the module based on the location markers in the module in the fault log; the type of fault that occurs may be determined based on the type of fault.

The corresponding relation among the modules, the positions, the fault types and the fault contents can be stored in the TBox problem knowledge base, the fault contents corresponding to the modules with faults in the fault TBox, the positions in the modules and the fault types can be inquired through the TBox problem knowledge base, and the fault contents are used as preliminary fault positioning results. The fault content may include a specific description of the fault, and may also include a possible cause of the fault, and so on.

According to the method and the device, the fault module, the position in the module and the fault type of the fault in the fault TBox can be automatically confirmed through the marks inserted in advance in the fault log, the fault corresponding to the position and the fault type in the module is obtained through inquiry based on the pre-stored TBox problem knowledge base, the automatic analysis of the fault log can be achieved as a preliminary fault positioning result, the preliminary fault positioning result can be obtained without manual participation, labor can be saved, efficiency is improved, and the TBox fault positioning period is shortened.

In addition, for a large number of routine faults, the initial fault positioning result is usually the final fault, and professional analysts only need to check later, so that a large amount of time can be saved, and the fault positioning efficiency is greatly improved.

In some embodiments, in S101, obtaining a remote log upload instruction of the fault TBox includes:

And receiving a log remote uploading instruction of the fault TBox.

Wherein the TBox fault worksheet is a worksheet associated with the TBox fault. The TBox fault worksheet corresponding to the fault TBox is the worksheet related to the fault TBox. The TBox fault worksheet can comprise information such as communication identification of the fault TBox, fault time period and the like.

And after the vehicle networking platform acquires the TBox fault worksheet corresponding to the fault TBox, the TBox fault worksheet is sent to a terminal of a professional analysis staff. And after the professional analyst sees the TBox fault work order at the terminal, the professional analyst inputs a log remote uploading instruction of the fault TBox at the terminal. And the terminal of the professional analyst sends a remote uploading instruction of the fault TBox to the Internet of vehicles platform. And the vehicle networking platform receives a remote uploading instruction of the log of the fault TBox sent by the terminal of the professional analyst.

In some possible implementations, in S101, the obtaining a remote log upload instruction of the fault TBox includes:

and acquiring a TBox fault work order corresponding to the fault TBox, and generating a log remote uploading instruction of the fault TBox based on the TBox fault work order.

According to the method and the device, when the TBox fault worksheet corresponding to the fault TBox is obtained, the remote uploading instruction of the log of the fault TBox is directly generated according to the TBox fault worksheet, and the process is automatically completed without participation of professional technical analysts.

In some embodiments, the acquiring the TBox fault worksheet corresponding to the fault TBox may include:

In this embodiment, when the user finds that the vehicle is in fault, that is, the remote control vehicle does not react or has an error reaction, the user may notify the relevant customer service personnel by telephone (400 phone) or other means, and describe the fault to the customer service personnel; based on the description of the user, the customer service personnel inputs fault keywords and fault description in the customer service platform. The customer service platform generates a fault work order based on the input of the customer service personnel.

The customer service platform is pre-stored with a conventional problem knowledge base, which can also be called a conventional fault knowledge base, and can be used for classifying faults. The customer service platform queries a conventional problem knowledge base according to the fault keywords in the fault work order to determine whether the fault work order is a TBox fault work order, and if so, the fault work order is sent to the Internet of vehicles platform. The conventional problem knowledge base can store the corresponding relation between the keywords and the types, and inquire whether the corresponding type of the fault keywords in the fault work order is a TBox fault work order according to the corresponding relation.

If the customer service platform cannot determine the corresponding type according to the fault keywords, the customer service platform can extract other fault keywords from the fault description in the fault work order, and query a conventional problem knowledge base based on the other keywords to determine the corresponding type. If the type cannot be determined, the fault type can be confirmed manually by a customer service person.

The user can also directly input fault keywords and fault descriptions in the customer service platform.

In some embodiments, in S101, before the sending a log remote upload instruction to the fault TBox to enable the fault TBox to upload the fault log, the TBox fault location method further includes:

determining a log reporting level of a fault TBox;

correspondingly, the sending a log remote uploading instruction to the fault TBox to enable the fault TBox to upload the fault log includes:

The logs in the fault TBox have different levels, and in the embodiment, when the remote control TBox uploads the fault log, the log reporting level is synchronously sent to the fault TBox, so that the log reporting level of the fault TBox is greater than or equal to the fault log of the log reporting level.

In some embodiments, determining the log reporting level of the fault TBox includes:

obtaining the number of times of failed TBox;

if the number of times of the failed faults is smaller than or equal to the preset number of times, determining that the log reporting level of the fault TBox is a preset level; the log of the preset level is a log affecting the fault TBox;

The vehicle networking platform can store TBox fault worksheets each time, and can inquire the number of TBox fault worksheets corresponding to the fault TBox according to the stored TBox fault worksheets to serve as the number of failed times of the fault TBox.

In this embodiment, a log level is set by default, that is, a preset level, where the log of the preset level is a log affecting the fault TBox, some logs may be only a log of the warning level or a log lower than the warning level, and may not affect the fault TBox, and the preset level may be the lowest level of the levels of the logs affecting the fault TBox, that is, the logs greater than or equal to the preset level are all logs affecting the fault TBox.

When the number of times of the failed fault of the fault TBox is smaller than or equal to the preset number of times, that is, when the number of times of the failed fault of the fault TBox is smaller, the log reporting level of the fault TBox can be defaulted to be the preset level. When the number of times of the failed fault of the TBox is greater than the preset number of times, each time the number of times of the failed fault is increased, one level is adjusted down, namely a log of one level is reported, specifically, the preset level is adjusted down by N levels through calculating the difference N of the number of times of the failed fault minus the preset number of times, and the candidate level is obtained. However, when the number of faults is excessive, the candidate level may be smaller than the lowest log level, and at this time, the log reporting level of the fault TBox is determined as the lowest log level; and if the candidate level is greater than or equal to the lowest log level, determining the log reporting level of the fault TBox as the candidate level.

According to the method and the device for reporting the fault TBox, the log reporting level is determined according to the number of times of failure of the fault TBox, and when the number of times of failure of the fault TBox is smaller, the log reporting level is higher, so that a professional analyst can only check the fault in the log which can influence the fault TBox, and the workload of the professional analyst is reduced. When the number of times of the failed fault is gradually increased, all faults of the fault TBox can not be checked only through the logs which influence the fault TBox, and some relevant fault information can be hidden in some logs which do not influence the fault TBox, for example, in the logs of the warning level, therefore, when the number of times of the failed fault is gradually increased, the report level of the control log is gradually adjusted downwards, more fault logs are reported, and professional analysts can conveniently check all the faults of the fault TBox, so that frequent faults of the fault TBox are avoided.

The preset times can be set according to actual requirements, for example, 2 times or 3 times, and the like. The preset level may be determined according to a log level setting condition in the fault TBox, and is not particularly limited herein.

Illustratively, assume that the log level in the fault TBox may include debug, wave, and error. debug refers to debugging, which is used for a function developer to check whether the function is normal or not. The warning refers to an abnormal flow which does not affect TBox. error is an error and refers to an abnormal process that affects TBox. The rank size is debug < wave < error. At this time, the preset level may be error, and the lowest log level is debug. When the number of times of failure of the TBox is smaller than or equal to the preset number of times, the report level of the log of the TBox is error, namely the TBox only reports the log of the error level. When the number of times of the failed fault of the fault TBox is greater than the preset number of times, for example, when the number of times of the failed fault is preset number of times +1, the log reporting level is down-regulated to be the number of the warning, namely, the fault TBox reports the logs of the number of the warning and error levels; when the number of times of the failed is preset times +2, the log reporting level is adjusted to debug, namely, the fault TBox reports all logs; when the number of times of the failed is increased again, the candidate level is smaller than the lowest log level, and at the moment, the log reporting level is still debug, namely the fault TBox reports all logs.

Illustratively, assume that the log level in the fault TBox may include debug, warn, error and critical. The critical is a serious error, which means that irreversible errors are generated, the system cannot work normally, the error level is higher than that of error, and the error is a common error and can be repaired by itself without affecting the stability of the system. The level size is debug < wave < error < critical. At this time, the preset level may be error, and the lowest log level is debug. When the number of times of failure of the TBox is smaller than or equal to the preset number of times, the report level of the log of the TBox is error, namely the TBox only reports the logs of the error and the critical level. When the number of times of the failed fault of the fault TBox is greater than the preset number of times, for example, when the number of times of the failed fault is preset number of times +1, the log reporting level is adjusted to be the number of times, namely, the fault TBox reports the logs of the number of times, error and critical level; when the number of times of the failed is preset times +2, the log reporting level is adjusted to debug, namely, the fault TBox reports all logs; when the number of times of the failed is increased again, the candidate level is smaller than the lowest log level, and at the moment, the log reporting level is still debug, namely the fault TBox reports all logs.

In some possible implementations, the determining the log reporting level of the fault TBox may include: and receiving the log reporting level of the fault TBox sent by the professional analyst.

The embodiment can manually set the log reporting level of the fault TBox. When a professional analyst inputs a remote uploading instruction of the log of the fault TBox, the log reporting level of the fault TBox can be input at the same time. And the terminal of the professional analyst sends a remote uploading instruction of the fault TBox log and the report level of the fault TBox log to the Internet of vehicles platform.

In some embodiments, after the step S103, the TBox fault location method further includes:

After the professional analyst analyzes the final fault of the fault TBox, the final fault of the fault TBox may be input to the terminal of the professional analyst. And the terminal of the professional analyst sends the final fault of the fault TBox to the Internet of vehicles platform. And the vehicle networking platform writes the final fault of the received fault TBox into a corresponding TBox fault work order, obtains an updated TBox fault work order, and sends the updated TBox work order to the customer service platform. And the customer service platform determines the fault of the fault TBox according to the updated TBox fault work order, and informs the user of the fault in the modes of telephone, short message, mail and the like so that the user can know the fault of the TBox of the vehicle.

According to the embodiment, the work orders of the vehicle networking platform and the customer service platform are synchronous, so that the communication time of a fault butting party and a fault processing party can be shortened, the efficiency is improved, the fault processing can be comprehensively followed on line, the whole fault positioning process can form a closed loop, and the user experience can be improved.

In some embodiments, the TBox fault location method may further include:

The target TBox may be any TBox capable of communicating with the internet of vehicles platform, and may be the fault TBox or another TBox.

When the target TBox receives the log opening instruction, the target TBox opens a log output channel, namely the target TBox can output the log.

When the target TBox receives the log closing instruction, the target TBox closes the log output channel, namely the target TBox cannot output the log.

The output log level adjustment instruction carries a target log level and is used for indicating that the target TBox can only output logs with the level being greater than or equal to the target log level.

Illustratively, assume that the log level in a TBox may include debug, wave, and error. The rank size is debug < wave < error. When the target log level is warn, the TBox can only output logs with the level of warn and error.

In some possible implementations, the internet of vehicles platform may receive a remote log adjustment instruction sent by a terminal of a professional analyst, where the remote log adjustment instruction may carry a communication identifier of the target TBox. After the communication identification of the target TBox is identified, the Internet of vehicles platform sends a remote log adjustment instruction to the target TBox based on the communication identification of the target TBox.

According to the method, the device and the system, the switch and the output level of the target TBox log can be directly controlled remotely through the Internet of vehicles platform, remote control can be conducted on a single TBox, and compared with a mode that the TBox is electrified to obtain configuration, the method and the system are more flexible and higher in efficiency.

It should be understood that the sequence number of each step in the foregoing embodiment does not mean that the execution sequence of each process should be determined by the function and the internal logic, and should not limit the implementation process of the embodiment of the present application.

The following are device embodiments of the application, for details not described in detail therein, reference may be made to the corresponding method embodiments described above.

Fig. 2 shows a schematic structural diagram of a TBox fault locating device according to an embodiment of the present application, and for convenience of explanation, only a portion relevant to the embodiment of the present application is shown, which is described in detail below:

the TBox fault positioning device is applied to the car networking platform. As shown in fig. 2, the TBox fault locating device 30 includes: a remote control module 21, a log analysis module 22 and a export module 23.

The remote control module 21 is configured to obtain a log remote uploading instruction of the fault TBox, and send the log remote uploading instruction to the fault TBox, so that the fault TBox uploads the fault log;

the log analysis module 22 is configured to receive a fault log uploaded by the fault TBox, and determine a preliminary fault positioning result based on the fault log;

and the deriving module 23 is configured to derive the fault log and the preliminary fault location result to a terminal of the professional analyst, so that the professional analyst determines a final fault of the fault TBox based on the fault log and the preliminary fault location result.

In one possible implementation, determining, in the log analysis module 22, a preliminary fault location result based on the fault log includes:

In one possible implementation, in the remote control module 21, obtaining a log remote upload instruction of the fault TBox includes:

and receiving a log remote uploading instruction of the fault TBox.

In one possible implementation manner, in the remote control module 21, obtaining a TBox fault worksheet corresponding to the fault TBox includes:

In one possible implementation, the remote control module 21 is further configured to:

before a log remote uploading instruction is sent to a fault TBox so that the fault TBox uploads a fault log, determining a log uploading level of the fault TBox;

In one possible implementation, in the remote control module 21, determining the log reporting level of the fault TBox includes:

obtaining the number of times of failed TBox;

In one possible implementation, the remote control module 22 is further configured to:

Embodiments of the present application also provide a computer program product having program code which, when run in a corresponding processor, controller, computing device or internet of vehicles platform, performs the steps in any of the TBox fault location method embodiments described above, such as S101 through S103 shown in fig. 1. Those skilled in the art will appreciate that the methods and apparatus presented in the embodiments of the present application may be implemented in various forms of hardware, software, firmware, special purpose processors, or a combination thereof. The special purpose processor may include an Application Specific Integrated Circuit (ASIC), a Reduced Instruction Set Computer (RISC), and/or a Field Programmable Gate Array (FPGA). The proposed method and device are preferably implemented as a combination of hardware and software. The software is preferably installed as an application program on a program storage device. Which is typically a machine based on a computer platform having hardware, such as one or more Central Processing Units (CPUs), random Access Memory (RAM), and one or more input/output (I/O) interfaces. An operating system is also typically installed on the computer platform. The various processes and functions described herein may either be part of the application program or part of the application program which is executed by the operating system.

Fig. 3 is a schematic diagram of an internet of vehicles platform according to an embodiment of the present application. As shown in fig. 3, the internet of vehicles platform 3 of this embodiment includes: a processor 30 and a memory 31. The memory 31 is used for storing a computer program 32, and the processor 30 is used for calling and running the computer program 32 stored in the memory 31, and executing the steps in the above-mentioned embodiments of the TBox fault location method, such as S101 to S103 shown in fig. 1. Alternatively, the processor 30 is configured to invoke and run the computer program 32 stored in the memory 31 to implement the functions of the modules/units in the above-described device embodiments, such as the functions of the modules/units 21 to 23 shown in fig. 2.

Illustratively, the computer program 32 may be partitioned into one or more modules/units that are stored in the memory 31 and executed by the processor 30 to perform/implement the aspects provided by the present application. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions for describing the execution of the computer program 32 in the internet of vehicles platform 3. For example, the computer program 32 may be split into modules/units 21 to 23 shown in fig. 2.

The internet of vehicles platform 3 may include, but is not limited to, a processor 30, a memory 31. It will be appreciated by those skilled in the art that fig. 3 is merely an example of a vehicle networking platform 3 and is not meant to be limiting as to the vehicle networking platform 3, and may include more or fewer components than shown, or may combine certain components, or different components, e.g., the vehicle networking platform may further include input and output devices, network access devices, buses, etc.

The processor 30 may be a central processing unit (Central Processing Unit, CPU), but may also be other general purpose processors, digital signal processors (Digital Signal Processor, DSP), application specific integrated circuits (Application Specific Integrated Circuit, ASIC), field programmable gate arrays (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.

The memory 31 may be an internal storage unit of the internet of vehicles platform 3, such as a hard disk or a memory of the internet of vehicles platform 3. The memory 31 may also be an external storage device of the internet of vehicles platform 3, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card) or the like, which are provided on the internet of vehicles platform 3. Further, the memory 31 may also include both an internal storage unit and an external storage device of the internet of vehicles platform 3. The memory 31 is used for storing the computer program and other programs and data required by the internet of vehicles platform. The memory 31 may also be used for temporarily storing data that has been output or is to be output.

Referring to fig. 4, corresponding to the above-mentioned internet of vehicles platform, the embodiment of the application also provides a TBox fault location system, including the above-mentioned internet of vehicles platform and customer service platform;

In some embodiments, referring to fig. 4, the TBox fault location system further includes a TBox of the vehicle and a terminal of a professional analyst communicatively coupled to the internet of vehicles platform.

The relevant description of the TBox fault location system may refer to the relevant description in the foregoing method, and will not be repeated.

It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-described division of the functional units and modules is illustrated, and in practical application, the above-described functional distribution may be performed by different functional units and modules according to needs, i.e. the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-described functions. The functional units and modules in the embodiment may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit, where the integrated units may be implemented in a form of hardware or a form of a software functional unit. In addition, the specific names of the functional units and modules are only for distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working process of the units and modules in the above system may refer to the corresponding process in the foregoing method embodiment, which is not described herein again.

In the foregoing embodiments, the descriptions of the embodiments are emphasized, and in part, not described or illustrated in any particular embodiment, reference is made to the related descriptions of other embodiments.

Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.

In the embodiments provided in the present application, it should be understood that the disclosed apparatus/internet of vehicles platform and method may be implemented in other manners. For example, the apparatus/internet of vehicles platform embodiments described above are merely illustrative, e.g., the division of the modules or units is merely a logical functional division, and there may be additional divisions of actual implementation, e.g., multiple units or components may be combined or integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection via interfaces, devices or units, which may be in electrical, mechanical or other forms.

The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in the embodiments of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.

The integrated modules/units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the present application may implement all or part of the flow of the method of the above embodiment, or may be implemented by a computer program to instruct related hardware, where the computer program may be stored in a computer readable storage medium, and when the computer program is executed by a processor, the computer program may implement the steps of each TBox fault location method embodiment described above. Wherein the computer program comprises computer program code which may be in source code form, object code form, executable file or some intermediate form etc. The computer readable medium may include: any entity or device capable of carrying the computer program code, a recording medium, a U disk, a removable hard disk, a magnetic disk, an optical disk, a computer Memory, a Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), an electrical carrier signal, a telecommunications signal, a software distribution medium, and so forth. It should be noted that the computer readable medium may include content that is subject to appropriate increases and decreases as required by jurisdictions in which such content is subject to legislation and patent practice, such as in certain jurisdictions in which such content is not included as electrical carrier signals and telecommunication signals.

Furthermore, the features of the embodiments shown in the drawings of the application or of the various embodiments mentioned in the description are not necessarily to be understood as separate embodiments from each other. Rather, each feature described in one example of one embodiment may be combined with one or more other desired features from other embodiments, resulting in other embodiments not described in text or with reference to the drawings.

The above embodiments are only for illustrating the technical solution of the present application, and not for limiting the same; although the application has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present application, and are intended to be included in the scope of the present application.

Claims

1. The TBox fault positioning method is characterized by being applied to a vehicle networking platform, and comprises the following steps:

Receiving a fault log uploaded by the fault TBox, and determining a preliminary fault positioning result based on the fault log;

2. The TBox fault location method of claim 1, wherein the determining a preliminary fault location result based on the fault log comprises:

3. The TBox fault location method of claim 1, wherein the obtaining a log remote upload instruction of the fault TBox comprises:

acquiring a TBox fault work order corresponding to the fault TBox, and sending the TBox fault work order to a terminal of a professional analyzer, so that the terminal of the professional analyzer can acquire a remote uploading instruction of a log of the fault TBox input by the professional analyzer based on the TBox fault work order, and send the remote uploading instruction of the log of the fault TBox to the Internet of vehicles platform;

And receiving a log remote uploading instruction of the fault TBox.

4. The TBox fault location method of claim 3, wherein the obtaining the TBox fault worksheet corresponding to the fault TBox comprises:

receiving a TBox fault work order corresponding to the fault TBox sent by a customer service platform; and the customer service platform sends the TBox fault work order to the Internet of vehicles platform after identifying the TBox fault work order based on the conventional problem knowledge base.

5. The TBox fault location method of claim 1, wherein before said sending the log remote upload instruction to the fault TBox to cause the fault TBox to upload a fault log, the TBox fault location method further comprises:

determining the log reporting level of the fault TBox;

correspondingly, the sending the remote log uploading instruction to the fault TBox to enable the fault TBox to upload the fault log includes:

and sending the remote log uploading instruction and the log uploading level to the fault TBox so that the fault TBox uploading level is greater than or equal to the fault log of the log uploading level.

6. The TBox fault location method of claim 5, wherein said determining a log reporting level of said fault TBox comprises:

Obtaining the number of times of failed faults of the TBox;

if the number of times of the failed faults is larger than the preset number of times, the preset level is adjusted down by N levels to obtain candidate levels; the N is the difference value between the number of times of the failed and the preset number of times;

7. The TBox fault location method of claim 1, further comprising, after said exporting said fault log and said preliminary fault location result to a terminal of a professional analyst:

receiving a final fault of the fault TBox sent by the terminal of the professional analyst;

updating a TBox fault worksheet corresponding to the fault TBox according to the received final fault of the fault TBox, and sending the updated TBox fault worksheet to a customer service platform so that the customer service platform informs a user of the final fault of the fault TBox according to the updated TBox fault worksheet.

8. The TBox fault location method of any one of claims 1 to 7, further comprising:

the log opening instruction is used for indicating the target TBox to open a log output channel; the log closing instruction is used for indicating the target TBox to close a log output channel; the output log level adjustment instruction is used for indicating the level of the log which can be output by the target TBox.

9. A TBox fault location device, characterized in that is applied to the internet of vehicles platform, the TBox fault location device includes:

the log analysis module is used for receiving the fault log uploaded by the fault TBox and determining a preliminary fault positioning result based on the fault log;

and the deriving module is used for deriving the fault log and the preliminary fault locating result to a terminal of a professional analyzer so that the professional analyzer can determine the final fault of the fault TBox based on the fault log and the preliminary fault locating result.

10. An internet of vehicles platform, comprising a memory for storing a computer program and a processor for calling and running the computer program stored in the memory to perform the TBox fault location method of any one of claims 1 to 8.

11. A TBox fault location system comprising the internet of vehicles platform and customer service platform of claim 10;

12. The TBox fault location system of claim 11, further comprising a TBox of a vehicle and a terminal of a professional analyst communicatively coupled to the internet of vehicles platform.

13. A computer readable storage medium storing a computer program, characterized in that the computer program when executed by a processor implements the steps of the TBox fault location method according to any of claims 1 to 8.