CN117035684A - Intelligent management and control method and system for realizing entry and exit management based on multiple dimensions - Google Patents

Intelligent management and control method and system for realizing entry and exit management based on multiple dimensions Download PDF

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CN117035684A
CN117035684A CN202311077579.7A CN202311077579A CN117035684A CN 117035684 A CN117035684 A CN 117035684A CN 202311077579 A CN202311077579 A CN 202311077579A CN 117035684 A CN117035684 A CN 117035684A
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time
service
window
handling
business
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黄玉寅
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Ningbo Open University Ningbo Community University
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Ningbo Open University Ningbo Community University
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    • G06—COMPUTING; CALCULATING OR COUNTING
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    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/26—Government or public services

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Abstract

The application relates to an intelligent management and control method and system for realizing entry and exit management based on multiple dimensions, which are applied to the technical field of entry and exit management and comprise the steps of identifying transacted information when the transacted information is received, and determining the service type; inquiring a service window corresponding to the service type and a service condition in a preset handling database; calculating window handling time according to preset service handling time and the service condition; and distributing and displaying a handling window and the corresponding suggested time for going to according to the business condition and the window handling time. The application distributes according to the business condition and the window handling time handling window, and finally gives the recommended going-to time according to the handling window and the window handling time, thereby reducing the waiting time of the handling staff in the business hall, and further avoiding the need of the handling staff spending a large amount of time to wait for the number calling and other operations in the day, so as to improve the flexibility of business handling.

Description

Intelligent management and control method and system for realizing entry and exit management based on multiple dimensions
Technical Field
The application relates to the technical field of entry and exit management, in particular to an intelligent management and control method and system for realizing entry and exit management based on multiple dimensions.
Background
The business hall of going into the business has many people to go to do the evidence, how to better serve the person who applies for to do the evidence, improves the efficiency of doing the evidence, maintains good business hall and does the environment of doing the evidence, has put forward higher requirement to the management department of going into the business.
At present, the entry and exit departments are additionally provided with various convenience self-service devices and manual windows for the masses to transact business such as card changing application, photographing, endorsement, payment and the like, and the acceptance links in the current card service mode all need a card-handling counter for the masses to run for one time, and the business is transacted with the card-handling business to see for identity confirmation, including fingerprint verification, signature collection and the like, so that 'people and certificates are guaranteed to be unified'. Therefore, the management system is used for carrying out operations such as reservation and number taking for the staff, the staff is required to wait for number calling in the same day, and finally the staff is required to finish the handling.
In view of the above related art, the inventor considers that the management system only takes the number of the person, and the handling person needs to spend a lot of time to wait for the number to be called in the same day, and the actual handling work can be completed in a short time and a half hour, which wastes a lot of handling person time.
Disclosure of Invention
In order to solve the problems that the management system only takes numbers for people, a great deal of time is required for the staff to wait for the number calling and other operations on the same day, the actual handling work can be completed only by a short time of half an hour, and a great deal of staff time is wasted, the application provides an intelligent management and control method and system for realizing entry and exit management based on multiple dimensions
In a first aspect, the present application provides an intelligent management and control method for implementing entry and exit management based on multiple dimensions, which adopts the following technical scheme, including:
when the handling information is received, the handling information is identified, and the service type is determined;
inquiring a service window corresponding to the service type and a service condition in a preset handling database;
calculating window handling time according to preset service handling time and the service condition;
and distributing and displaying a handling window and the corresponding suggested time for going to according to the business condition and the window handling time.
By adopting the technical scheme, when a person transacts the business, the person selects the transacted business through an online applet or an offline terminal, the system identifies transacted information, searches a business window corresponding to the business type and business conditions thereof in a transacted database, calculates window transacted time of the window according to the preset business transacted time and the business conditions of the window, distributes the window according to the business conditions and the window transacted time, and finally gives out suggested forward time according to the transacted window and the window transacted time, thereby reducing waiting time of the transacted person in a business hall, and further avoiding spending a large amount of time for waiting for number calling and other operations on the same day by the transacted person so as to improve flexibility of transacted business.
Optionally, the service condition includes: service type and number of services;
the step of distributing and displaying the transacting window and the corresponding suggested forward time according to the business situation and the window transacting time comprises the following steps:
calculating window service time according to preset service handling time, the service type and the service quantity;
selecting the service window with the shortest window service time as the transacting window;
and calculating and displaying the suggested forward time and the transacting window according to a preset threshold and the window transacting time of the transacting window.
By adopting the technical scheme, the system estimates the window service time according to the service handling time, the service type and the service quantity, selects the service window with the shortest window service time as the handling window, adds the threshold value and the window handling time to obtain the recommended forward time, so that the window is distributed by considering the time length of the service handling time, and further, the situation that the window handling time is overlong due to the fact that the window is distributed according to the service quantity is avoided, and waiting time of handling staff is reduced.
Optionally, before the allocating the transaction window according to the service condition and the service window, the method further includes:
recording window time and corresponding service types in real time and uploading the window time and the corresponding service types to a preset service database;
and calculating the average handling time corresponding to different service types according to the window handling time and the service types, namely the service handling time.
By adopting the technical scheme, the system uploads the business types handled by the business window and the corresponding window time thereof to the business database, and calculates the average handling time of different businesses, namely the business handling time, according to the data in the business database, thereby increasing the accuracy of the estimation of the window handling time.
Optionally, the service case further includes: age of the office;
the window handling time includes: old and young handling time;
the calculating the window service time according to the preset service handling time, the service type and the service quantity comprises the following steps:
dividing the age groups of the office according to a preset age division standard and the age of the office, wherein the age groups comprise: senior and young age segments;
if the transacting staff belongs to the old age section, calculating the old age service transacting time according to the preset fluctuation value and the service transacting time;
calculating the old service handling time according to the old service handling time, the service type and the service quantity;
calculating young handling time according to the service handling time, the service type and the service quantity;
and obtaining the window service time according to the old handling time and the young handling time.
By adopting the technical scheme, the business handling procedure is more complicated, the business handling time of the old people is often higher than that of the young people, so that the business handling time of the old people is correspondingly increased by the system, namely, the business handling time of the old people is calculated according to the multiplication of the fluctuation value and the business handling time, the average business handling time of the old people is obtained when the window is handled, and the estimation accuracy of the window business time is improved.
Optionally, before the calculating the senile business handling time according to the preset fluctuation value and the business handling time if the handling person belongs to the senile section, the method further includes:
recording window time, the age of the transacting person and corresponding service types in real time and uploading the window time, the age of the transacting person and the corresponding service types to the service database;
calculating average handling time corresponding to different service types of the old and young sections according to the window handling time, the service age and the service type;
and calculating the average handling time ratio corresponding to different service types of the old segments, namely the fluctuation value.
By adopting the technical scheme, the system records the data handled by the window in real time, uploads the data to the service database, calculates the average handling time of the similar services of the old and young according to the data of the service database, and increases the accuracy of window service time estimation according to the ratio of the average handling time corresponding to the service type of the old segment to the service handling time, namely the fluctuation value.
Optionally, before the allocating and displaying the transaction window and the corresponding suggested time for going according to the service condition and the window transaction time, the method further includes:
if the reservation date is received, searching a corresponding service window and the service condition of the reservation date in the transaction database;
calculating the window handling time of the reservation date according to the service condition and the service handling time;
determining and displaying a reserved time period according to a preset working time period and the window handling time of the reserved time period;
and when the reservation selection time period is received, distributing and displaying the transacting window according to the reservation selection time period.
By adopting the technical scheme, when a transacting person selects other dates to transact, the system searches the transacting window and the business condition of the reserved date, thereby calculating reserved time periods of all business windows of the reserved date, and further distributing the business windows according to the reserved time periods selected by the user, so as to increase the flexibility of business transacting.
Optionally, after determining and displaying the reserved time period according to the preset working time period and the window handling time of the reserved time period, the method further includes:
setting reminding time according to the reserved date and the reserved time period;
when the reminding time is up, carrying out area confirmation according to the handling information and the handling personnel;
and when the cancellation information is received, canceling the business corresponding to the transacted information.
By adopting the technical scheme, the transacting staff is reminded in advance according to the reservation date and is confirmed with the transacting staff, and if the transacting staff cancels transacting, the business corresponding to the transacting information is cancelled, so that the influence caused by the contract loss of the transacting staff is reduced.
In a second aspect, the present application provides an intelligent management and control device for implementing entry and exit management based on multiple dimensions, which adopts the following technical scheme, including:
the information module is used for identifying the transacting information and determining the service type when the transacting information is received;
the business module is used for inquiring a business window and a business condition corresponding to the business type in a preset handling database;
the time module is used for calculating window handling time according to preset service handling time and the service condition;
and the distribution module is used for distributing and displaying the transacting window and the corresponding suggested forward time according to the service condition and the window transacting time.
By adopting the technical scheme, when a person transacts the business, the person selects the transacted business through an online applet or an offline terminal, the system identifies transacted information, searches a business window corresponding to the business type and business conditions thereof in a transacted database, calculates window transacted time of the window according to the preset business transacted time and the business conditions of the window, distributes the window according to the business conditions and the window transacted time, and finally gives out suggested forward time according to the transacted window and the window transacted time, thereby reducing waiting time of the transacted person in a business hall, and further avoiding spending a large amount of time for waiting for number calling and other operations on the same day by the transacted person so as to improve flexibility of transacted business.
In a third aspect, the present application also provides a control apparatus, the apparatus comprising:
the intelligent management system comprises a memory and a processor, wherein the memory is stored with a computer program which can be loaded by the processor and execute the intelligent management method for realizing the entry and exit management based on the multi-dimension.
In a fourth aspect, the present application also provides a computer readable storage medium storing a computer program capable of being loaded by a processor and executing the intelligent management and control method for realizing the entry and exit management based on multiple dimensions as described above.
In summary, the present application includes at least one of the following beneficial technical effects:
1. and finally, according to the business situation and the window handling time, the recommended going-to time is given out, so that the waiting time of the handling staff in the business hall is reduced, and the handling staff does not need to spend a great deal of time for waiting for the number and other operations on the same day, thereby being convenient for improving the flexibility of business handling.
The window service time is estimated, and the service window with the shortest window service time is selected as the processing window, so that the window is distributed by considering the duration of service processing, and the situation that the window processing time is too long due to the fact that the window is distributed according to the service quantity is avoided, and the waiting time of processing staff is reduced.
According to the data of the service database, calculating average handling time of similar services of the old and young, and according to the ratio of the average handling time corresponding to the service type of the old section to the service handling time, namely the fluctuation value, the accuracy of window service time estimation is improved.
Drawings
Fig. 1 is a schematic flow diagram of an intelligent management and control method for implementing entry and exit management based on multiple dimensions.
Fig. 2 is a block diagram of a configuration of an intelligent management and control device for implementing entry and exit management based on multiple dimensions.
Reference numerals illustrate: 210. an information module; 220. a business module; 230. a time module; 240. and a distribution module.
Detailed Description
The following detailed description is merely illustrative and is not intended to limit the embodiments and/or the application or uses of the embodiments. Furthermore, there is no intention to be bound by any expressed or implied information presented in the preceding background or brief summary or the detailed description section.
For purposes of clarity, technical solutions, and advantages of embodiments of the present application, one or more embodiments will now be described with reference to the drawings, wherein like reference numerals are used to refer to like components throughout. In the following description, for purposes of explanation, numerous specific details are set forth in order to provide a more thorough understanding of one or more embodiments. It may be evident, however, that one or more embodiments may be practiced without these specific details, and that such embodiments may be incorporated by reference herein without departing from the scope of the claims.
It should be noted that the terms "first," "second," and the like in the description and the claims of the present application and the above figures are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments of the application described herein may be implemented in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
The application is described in further detail below in connection with fig. 1-2.
The embodiment of the application discloses an intelligent management and control method execution subject based on multidimensional realizing entry and exit management as a control system, which distributes business conditions and window handling time handling windows thereof, and gives suggested forward time according to the handling windows and the window handling time thereof, thereby reducing waiting time of handling staff in a business hall, further avoiding the need of waiting for number calling and other operations on the same day by the handling staff spending a great deal of time, and facilitating the improvement of business handling flexibility.
Referring to fig. 1, the present application at least includes steps S10 to S40.
S10, when the handling information is received, the handling information is identified, and the service type is determined.
S20, inquiring a service window and a service condition corresponding to the service type in a preset handling database.
The business processing database stores business which can be processed by each business window and business not processed.
S30, calculating window handling time according to the preset service handling time and service conditions.
The window handling time refers to the time required for the reserved business handling of the window.
S40, distributing and displaying the transacting window and the corresponding suggested time according to the business condition and the window transacting time.
Specifically, when a person transacts a service, the person selects the transacted service through an online applet or an offline terminal, the system identifies transacted information, searches a service window corresponding to the service type and service conditions thereof in a transacted database, calculates window transacted time of the window according to preset service transacted time and service conditions of the window, distributes the window according to the service conditions and window transacted time, and finally gives suggested forward time according to the transacted window and window transacted time, thereby reducing waiting time of the transacted person in a service hall, further avoiding the need of spending a large amount of time for waiting for number calling and other operations in the day by the transacted person, and facilitating improvement of flexibility of service transacted.
In some embodiments, the traffic conditions include: service type and number of services;
the step S40 specifically includes the following steps: calculating window service time according to preset service handling time, service types and service quantity; selecting a service window with the shortest window service time as a transacting window; calculating and displaying the suggested forward time and the transacting window according to the preset threshold and the window transacting time of the transacting window.
The threshold is set to reduce the missing of the transacting situation by the transacting person and the advance of the transacting time of the window, and is generally half an hour.
Specifically, the system estimates the window business time according to the business handling time, the business type and the business quantity, selects a business window with the shortest window business time as a handling window, adds a threshold value and the window handling time to obtain the recommended forward time so as to consider the duration of the business handling time to allocate the window, and further avoids the situation that the window handling time is too long due to the window allocation according to the business quantity, so that waiting time of handling staff is reduced.
In some embodiments, considering the issue of business handling time accuracy, the corresponding processing steps are as follows: recording window time and corresponding service types in real time and uploading the window time and the corresponding service types to a preset service database; and calculating the average handling time corresponding to different service types, namely the service handling time according to the window handling time and the service types.
Wherein, the business database records the information condition that all windows transact business.
Specifically, the system uploads the business types handled by the business window and the corresponding window time to the business database, and calculates the average handling time of different businesses, namely the business handling time, according to the data in the business database, thereby increasing the accuracy of the estimation of the window handling time.
In some embodiments, the traffic situation further comprises: age of the office; the window handling time includes: old and young office time. Considering the problem that the old people are not convenient enough in communication during business handling, the old people have longer business handling time, and the corresponding processing steps are as follows: dividing age groups of the staff according to preset age division standards and the ages of the staff, wherein the age groups comprise: senior and young age segments; if the transacting staff belongs to the old age section, calculating the old age service transacting time according to the preset fluctuation value and the service transacting time; calculating the old service handling time according to the old service handling time, the service types and the service quantity; calculating young handling time according to the service handling time, service types and service quantity; and obtaining window service time according to the old handling time and the young handling time.
Specifically, considering that the handling procedure is complicated, the handling time of the elderly is often higher than that of the young, so that the system divides the staff handling the business into the elderly and the young, and correspondingly increases the business handling time of the staff handling the elderly, namely, calculates the aged business handling time according to multiplication of the fluctuation value and the business handling time, so as to obtain the average handling time of the elderly when the window is handled, and further increases the accuracy of estimation of the window business time.
In some embodiments, considering the business handling time problem for the elderly, the corresponding processing steps are as follows: recording window time, the age of a transacting person and corresponding service types in real time and uploading the window time, the age of the transacting person and the corresponding service types to a service database; calculating average handling time corresponding to different service types of the old and young sections according to the window handling time, the age of the handling person and the service types; and calculating the average handling time ratio corresponding to different service types of the old stage, namely the fluctuation value.
Specifically, the system records window handling data in real time, uploads the window handling data to a service database, calculates average handling time of similar services of the old and young according to the data of the service database, and increases accuracy of window service time estimation according to the ratio of the average handling time corresponding to the service class of the old to the service handling time, namely a fluctuation value.
In some embodiments, the corresponding processing steps are as follows, taking into account the fact that the transactor is transacted on a non-day: if the reservation date is received, searching a corresponding service window and the service condition of the reservation date in a transaction database; calculating the window handling time of the reservation date according to the service condition and the service handling time; determining and displaying a reserved time period according to a preset working time period and a window handling time of the reserved time period; and when the reservation selection time period is received, allocating and displaying a transaction window according to the reservation selection time period.
Specifically, when the transacting personnel selects other dates to transact, the system searches the transacting window and the business condition of the reserved date, thereby calculating reserved time periods of all business windows of the reserved date, and further distributing the business windows according to the reserved time periods selected by the user, so as to increase the flexibility of business transacting.
In some embodiments, considering the case where the business is cancelled by the transactor, the corresponding processing steps are as follows: setting reminding time according to the reserved date and reserved time period; when reminding time, carrying out area confirmation according to the handling information and the handling personnel; and when the cancellation information is received, canceling the business corresponding to the transacted information.
Specifically, the method reminds the transacting staff in advance according to the reservation date, confirms with the transacting staff, and cancels the business corresponding to the transacting information if the transacting staff cancels transacting, thereby reducing the influence caused by the contract loss of the transacting staff.
The implementation principle of the intelligent management and control method for realizing the entry and exit management based on the multi-dimension of the embodiment of the application is as follows: when a person transacts a service, the person selects the transacted service through an online applet or an offline terminal, the system identifies transacted information, a service window corresponding to the service type and the service condition thereof are searched in a transacted database, the window transacted time of the window is calculated according to the preset service transacted time and the service condition of the window, finally the system distributes the window according to the service condition and the window transacted time, and finally the recommended forward time is given according to the transacted window and the window transacted time, so that waiting time of the transacted person in a service hall is reduced, and waiting and calling operations are carried out on the day without spending a large amount of time by the transacted person, so that the flexibility of transacted service is improved.
Fig. 1 is a flow chart of an intelligent management and control method for implementing entry and exit management based on multiple dimensions in one embodiment. It should be understood that, although the steps in the flowchart of fig. 1 are shown in sequence as indicated by the arrows, the steps are not necessarily performed in sequence as indicated by the arrows; the steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders; and at least some of the steps in fig. 1 may include a plurality of sub-steps or stages that are not necessarily performed at the same time, but may be performed at different times, nor does the order in which the sub-steps or stages are performed necessarily occur in sequence, but may be performed alternately or alternately with at least some of the other steps or sub-steps of other steps.
Based on the same technical concept, referring to fig. 2, the embodiment of the application further provides an intelligent management and control device for realizing entry and exit management based on multiple dimensions, and the device adopts the following technical scheme that:
an information module 210, configured to identify the transaction information and determine a service type when the transaction information is received;
the service module 220 is configured to query a preset transaction database for a service window and a service condition corresponding to a service type;
a time module 230, configured to calculate a window handling time according to a preset service handling time and a service situation;
the allocation module 240 is configured to allocate and display a transaction window and a corresponding suggested time of arrival according to the business situation and the window transaction time.
In some embodiments, the allocation module 240 is specifically for use in traffic situations including: service type and number of services; calculating window service time according to preset service handling time, service types and service quantity;
selecting a service window with the shortest window service time as a transacting window;
calculating and displaying the suggested forward time and the transacting window according to the preset threshold and the window transacting time of the transacting window.
In some embodiments, the allocation module 240 is further configured to record the window time and the corresponding service type in real time and upload the window time and the corresponding service type to a preset service database;
and calculating the average handling time corresponding to different service types, namely the service handling time according to the window handling time and the service types.
In some embodiments, the traffic situation further comprises: age of the office;
the window handling time includes: old and young handling time;
the allocation module 240 is further configured to divide age groups of the office according to a preset age division standard and an age of the office, where the age groups include: senior and young age segments;
if the transacting staff belongs to the old age section, calculating the old age service transacting time according to the preset fluctuation value and the service transacting time;
calculating the old service handling time according to the old service handling time, the service types and the service quantity;
calculating young handling time according to the service handling time, service types and service quantity;
and obtaining window service time according to the old handling time and the young handling time.
In some embodiments, the allocation module 240 is further configured to record the window time, the age of the office, and the corresponding business category in real time and upload the same to the business database;
calculating average handling time corresponding to different service types of the old age according to the window handling time, the age of the handling personnel and the service types;
and calculating the average handling time and the ratio of the handling time of the service corresponding to different service types of the old stage, namely the fluctuation value.
In some embodiments, the allocation module 240 is further configured to, if the reservation date is received, search the transaction database for a corresponding service window and a service condition of the reservation date;
calculating the window handling time of the reservation date according to the service condition and the service handling time;
determining and displaying a reserved time period according to a preset working time period and a window handling time of the reserved time period;
and when the reservation selection time period is received, allocating and displaying a transaction window according to the reservation selection time period.
In some embodiments, the allocation module 240 is further configured to set a reminder time according to the appointment date and the appointment time period;
when reminding time, confirming according to the handling information and the handling personnel;
and when the cancellation information is received, canceling the business corresponding to the transacted information.
The embodiment of the application also discloses a control device.
Specifically, the control device includes a memory and a processor, and the memory stores a computer program capable of being loaded by the processor and executing the intelligent management method for realizing the entry and exit management based on the multi-dimensions.
The embodiment of the application also discloses a computer readable storage medium.
Specifically, the computer-readable storage medium stores a computer program capable of being loaded by a processor and executing the intelligent management method for realizing entry and exit management based on multi-dimensions as described above, and includes, for example: a U-disk, a removable hard disk, a Read-only memory (ROM), a random access memory (RandomAccessMemory, RAM), a magnetic disk, an optical disk, or other various media capable of storing program codes.
The above embodiments are not intended to limit the scope of the present application, so: all equivalent changes in structure, shape and principle of the application should be covered in the scope of protection of the application.

Claims (10)

1. An intelligent management and control method for realizing entry and exit management based on multiple dimensions is characterized by comprising the following steps:
when the handling information is received, the handling information is identified, and the service type is determined;
inquiring a service window corresponding to the service type and a service condition in a preset handling database;
calculating window handling time according to preset service handling time and the service condition;
and distributing and displaying a handling window and the corresponding suggested time for going to according to the business condition and the window handling time.
2. The intelligent management and control method for implementing entry and exit management based on multiple dimensions according to claim 1, wherein the service condition comprises: service type and number of services;
the step of distributing and displaying the transacting window and the corresponding suggested forward time according to the business situation and the window transacting time comprises the following steps:
calculating window service time according to preset service handling time, the service type and the service quantity;
selecting the service window with the shortest window service time as the transacting window;
and calculating and displaying the suggested forward time and the transacting window according to a preset threshold and the window transacting time of the transacting window.
3. The intelligent management and control method for implementing entry and exit management based on multiple dimensions according to claim 2, further comprising, before said allocating a transaction window according to said business situation and said business window:
recording window time and corresponding service types in real time and uploading the window time and the corresponding service types to a preset service database;
and calculating the average handling time corresponding to different service types according to the window handling time and the service types, namely the service handling time.
4. The intelligent management and control method for implementing entry and exit management based on multiple dimensions according to claim 2, wherein the service condition further comprises: age of the office;
the window handling time includes: old and young handling time;
the calculating the window service time according to the preset service handling time, the service type and the service quantity comprises the following steps:
dividing the age groups of the office according to a preset age division standard and the age of the office, wherein the age groups comprise: senior and young age segments;
if the transacting staff belongs to the old age section, calculating the old age service transacting time according to the preset fluctuation value and the service transacting time;
calculating the old service handling time according to the old service handling time, the service type and the service quantity;
calculating young handling time according to the service handling time, the service type and the service quantity;
and obtaining the window service time according to the old handling time and the young handling time.
5. The intelligent management and control method for implementing entry and exit management based on multiple dimensions according to claim 4, wherein before calculating a senior business transaction time according to a preset fluctuation value and the business transaction time if the transacting person belongs to a senior stage, further comprising:
recording window time, the age of the transacting person and corresponding service types in real time and uploading the window time, the age of the transacting person and the corresponding service types to the service database;
calculating average handling time corresponding to different service types of the old age according to the window handling time, the service age and the service types;
and calculating the ratio of the average handling time corresponding to different service types of the old segments to the service handling time, namely the fluctuation value.
6. The intelligent management and control method for implementing entry and exit management based on multiple dimensions according to claim 1, wherein before said allocating and displaying a transaction window and corresponding said suggested forward time according to said business situation and said window transaction time, further comprises:
if the reservation date is received, searching a corresponding service window and the service condition of the reservation date in the transaction database;
calculating the window handling time of the reservation date according to the service condition and the service handling time;
determining and displaying a reserved time period according to a preset working time period and the window handling time of the reserved time period;
and when the reservation selection time period is received, distributing and displaying the transacting window according to the reservation selection time period.
7. The intelligent management and control method for implementing entry and exit management based on multiple dimensions according to claim 6, further comprising, after determining and displaying the reservable time period according to a preset working time period and a window handling time of the reserved time period:
setting reminding time according to the reserved date and the reserved time period;
when the reminding time is up, carrying out area confirmation according to the handling information and the handling personnel;
and when the cancellation information is received, canceling the business corresponding to the transacted information.
8. An intelligent management and control device for realizing entry and exit management based on multiple dimensions, which is characterized in that the device comprises:
the information module is used for identifying the transacting information and determining the service type when the transacting information is received;
the business module is used for inquiring a business window and a business condition corresponding to the business type in a preset handling database;
the time module is used for calculating window handling time according to preset service handling time and the service condition;
and the distribution module is used for distributing and displaying the transacting window and the corresponding suggested forward time according to the service condition and the window transacting time.
9. A control apparatus, characterized in that the apparatus comprises:
comprising a memory and a processor, said memory having stored thereon a computer program capable of being loaded by the processor and performing the method according to any of claims 1 to 7.
10. A computer readable storage medium, characterized in that a computer program is stored which can be loaded by a processor and which performs the method according to any of claims 1 to 7.
CN202311077579.7A 2023-08-25 2023-08-25 Intelligent management and control method and system for realizing entry and exit management based on multiple dimensions Withdrawn CN117035684A (en)

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Application publication date: 20231110