CN116962202A - Diversified telecom value-added service system and method thereof - Google Patents
Diversified telecom value-added service system and method thereof Download PDFInfo
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- 238000000034 method Methods 0.000 title claims description 23
- 238000012544 monitoring process Methods 0.000 claims abstract description 47
- 238000012795 verification Methods 0.000 claims abstract description 4
- 238000007726 management method Methods 0.000 claims description 153
- 238000012545 processing Methods 0.000 claims description 44
- 238000007405 data analysis Methods 0.000 claims description 22
- 238000013439 planning Methods 0.000 claims description 15
- 230000008569 process Effects 0.000 claims description 15
- 238000004458 analytical method Methods 0.000 claims description 13
- 238000004140 cleaning Methods 0.000 claims description 12
- 238000007781 pre-processing Methods 0.000 claims description 12
- 238000007418 data mining Methods 0.000 claims description 9
- 230000003993 interaction Effects 0.000 claims description 9
- 230000000694 effects Effects 0.000 claims description 8
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- 238000011156 evaluation Methods 0.000 claims description 7
- 230000006399 behavior Effects 0.000 claims description 6
- 238000012800 visualization Methods 0.000 claims description 6
- 238000013486 operation strategy Methods 0.000 claims description 5
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/14—Network analysis or design
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/22—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks comprising specially adapted graphical user interfaces [GUI]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/08—Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
Abstract
The application relates to the technical field of telecom value-added services, and discloses a diversified telecom value-added service system, which comprises: the user management module is used for managing information of user registration, identity verification and account management; the charging management module is used for charging the user for using the value-added service; the business management module is used for managing the access and configuration of various value-added services; the value added service application module is used for specific functions and applications of various value added services; and the user interface module is used for providing a user interface so that a user can conveniently browse and select the value-added service. The personalized value-added service recommendation module can provide personalized value-added service recommendation according to the demands and the use habits of the users, the participation degree and satisfaction degree of the users are improved, and the operation policy management module can formulate a differentiated value-added service scheme according to the market demands and the competition condition, and perform operation monitoring and adjustment.
Description
Technical Field
The application relates to the technical field of telecommunication value-added services, in particular to a diversified telecommunication value-added service system and a method thereof.
Background
With the vigorous development of the telecommunication industry, the short message market mainly for personal consumption reaches 200 hundred million yuan in 2003, and the profit is continuously increased; the short message application of large-scale users such as enterprises, government, financial institutions and the like is relatively zero, and the share of the market is estimated conservatively and is not lower than 100 hundred million. However, revealing this potential, yet to be developed, high-end market requires new innovative operating methods and systems.
Many large enterprises, national financial institutions, for example: banks, insurance companies, securities companies, governments, etc. are completing or approaching the completion of informatization, but various informatization systems are becoming information islands due to lack of support of telecom operators, and the kinds and standards of informatization systems are various, for example: office automation, enterprise resource management, logistics management and the like, and no unified standard and matched product service exists in the market at present.
Enterprises have increasingly higher requirements on diversified communication comprehensive services of the informatization system, and currently, aiming at various standard information systems, a plurality of available telecom value-added services are provided, for example: short message service, IP fax, video telephone, network chat, etc., but products existing in the market at present are all based on single telecom value-added service, such as: short message service is provided for mobile users singly, video telephone service and enterprise transaction service are provided for enterprise users singly. In the prior art, products and services provided by a content provider (ICP) or a network service provider (ISP) cannot realize personalized interaction, and a differentiated value-added service scheme cannot be formulated according to market demands and competition conditions, and operation monitoring and adjustment are performed.
Disclosure of Invention
Aiming at the defects of the prior art, the application provides a diversified telecom value-added service system and a method thereof, which solve the problems that products and services provided by a content provider (ICP) or a network service provider (ISP) in the prior art cannot realize personalized interaction, and a differentiated value-added service scheme cannot be formulated according to market demands and competition conditions, and operation monitoring and adjustment are performed.
In order to achieve the above purpose, the application is realized by the following technical scheme: a diversified telecommunications value added service system comprising:
the user management module is used for managing information of user registration, identity verification and account management;
the charging management module is used for charging the user for using the value-added service;
the business management module is used for managing the access and configuration of various value-added services;
the value added service application module is used for specific functions and applications of various value added services;
the user interface module is used for providing a user interface so that a user can conveniently browse and select the value-added service;
the data analysis module is used for analyzing and processing the user data;
the personalized recommendation module is used for providing personalized value-added service recommendation according to the requirements and the use habits of the user;
and the operation policy management module is used for formulating and managing the value-added service policy of the telecom operator.
Preferably, the user management module includes:
the user registration and authentication unit is used for processing the registration and authentication process of the user;
the user login and security unit is used for verifying the identity of the user and taking necessary security measures;
a user information management unit for managing personal information of a user;
the user service ordering and managing unit is used for ordering and managing various value added services by the user;
the user bill and payment unit is used for managing the bill and payment condition of the user;
and the user feedback and support unit is used for processing the feedback of the user and providing technical support.
Preferably, the charging management module includes:
the tariff policy management unit is used for defining and managing tariff policies of different value-added services;
the tariff package management unit is used for managing different tariff packages;
a charging period management unit for managing a charging period and a settlement period;
the bill generation and management unit is used for generating and managing bill information of the user;
a payment management unit for managing a payment operation of the user;
and the balance management unit is used for managing the balance information of the user.
Preferably, the service management module includes:
the service release management unit is used for managing and releasing various telecom value-added services;
the service configuration management unit is used for configuring and managing parameters and options of various value added services;
the service monitoring management unit is used for monitoring and managing the running states and performance indexes of various value added services;
a user authority management unit for managing authority and access control of a user;
and the report generation and analysis unit is used for generating and analyzing reports and statistical data related to various businesses.
Preferably, the value added service application module includes:
the service ordering and payment unit is used for processing the ordering and payment flow of the user on the value added service;
the service execution and processing unit is used for actually executing and processing logic and functions of the value-added service;
a service user interface unit for providing an interface for accessing and operating the value added service for the user;
the service interaction and recommendation unit is used for interacting with the user and recommending proper value-added service to the user;
and the service evaluation and feedback unit is used for evaluating and providing feedback about the experience and satisfaction degree of the value added service for the user.
Preferably, the user interface module includes:
a main interface unit for providing an entrance for a user to enter the value added service system;
the classified searching unit is used for searching the value added service which is interested by the user through classification or keyword searching;
a service detail unit for displaying detailed information about a specific value-added service;
the order payment unit is used for processing the order and payment flow of the value added service by the user;
and the account management unit is used for managing the account related information of the user.
Preferably, the data analysis module includes:
the data collection unit is used for receiving data from a plurality of data sources of user behaviors, transaction records and service use conditions, and integrating and storing the data;
the data cleaning and preprocessing unit is used for cleaning and preprocessing the collected original data so as to ensure the quality and accuracy of the data;
the data storage and management unit is used for storing and managing the cleaned and preprocessed data;
the data analysis and mining unit is used for executing various data analysis and mining tasks;
and the visualization and reporting unit is used for visualizing the analysis result and generating a report.
Preferably, the personalized recommendation module includes:
a user data collecting and processing unit for collecting and processing relevant data of the user;
the user data analysis unit is used for analyzing the user data and predicting the value-added service possibly liked by the user;
the recommendation strategy and optimization unit is used for formulating a recommendation strategy according to different business targets and requirements;
the recommendation result presenting and interacting unit is used for presenting the personalized recommendation result to the user and interacting with the user;
and the real-time monitoring and feedback unit is used for monitoring the recommendation effect and collecting user feedback in real time.
Preferably, the operation policy management module includes:
an operation target and strategy determining unit for determining the operation target and strategy of the telecom value-added service system;
the service planning and developing unit is used for planning and developing the products and contents of the value-added service;
the business operation and monitoring unit is used for being responsible for daily operation and monitoring of the system;
the channel management and cooperation unit is used for being responsible for cooperation and maintenance with telecom operators, content providers and other partners;
and the user relationship management unit is used for managing the relationship with the user.
Preferably, a diversified telecommunication value-added service method comprises the following steps:
step one, a user registration and authentication process is processed by a user registration and authentication unit in a user management module, a user registration and security unit verifies the identity of a user and takes necessary security measures, a user information management unit manages personal information of the user, a user service ordering and management unit orders and manages various value added services, a user bill and payment unit manages the bill and payment condition of the user, a user feedback and support unit processes feedback and provides technical support of the user, a tariff policy of different value added services is defined and managed by a tariff policy management unit in a charging management module, a tariff package management unit manages different tariff packages, a charging period management unit manages charging periods and settlement periods, a bill generation and management unit generates and manages bill information of the user, a payment management unit manages payment operation of the user, and a balance management unit manages balance information of the user;
step two, various telecom value-added services are managed and released through a service release management unit in a service management module, a service configuration management unit configures and manages parameters and options of various value-added services, a service monitoring management unit monitors and manages operation states and performance indexes of various value-added services, a user authority management unit manages authority and access control of users, a report generation and analysis unit generates and analyzes reports and statistical data related to various services, a service ordering and payment unit in a value-added service application module processes ordering and payment flow of the user on the value-added services, a service execution and processing unit actually executes and processes logic and functions of the value-added services, a service user interface unit provides an interface for accessing and operating the value-added services for the users, a service interaction and recommendation unit interacts with the users and recommends proper value-added services to the users, and a service evaluation and feedback unit evaluates and provides feedback experience and satisfaction about the value-added services;
step three, providing an entry for a user to enter a value-added service system through a main interface unit in a user interface module, searching for interesting value-added services by a user through classification or keyword searching by a classification searching unit, displaying detailed information about specific value-added services by a service detail unit, processing the ordering and payment flow of the user on the value-added services by an ordering and payment unit, managing account related information of the user by an account management unit, receiving data from a plurality of data sources of user behaviors, transaction records and service use conditions by a data collecting unit in a data analysis module, integrating and storing the data, cleaning and preprocessing the collected original data by a data cleaning and preprocessing unit so as to ensure the quality and accuracy of the data, storing and managing the cleaned and preprocessed data by a data storing and mining unit, executing various data analysis and mining tasks by a visualization and reporting unit, visualizing analysis results and generating reports;
step four, collecting and processing relevant data of a user through a user data collecting and processing unit in the personalized recommendation module, analyzing the user data by a user data analyzing unit, predicting value added services possibly liked by the user, formulating a recommendation strategy by a recommendation strategy and optimizing unit according to different service targets and requirements, presenting the personalized recommendation result to the user by a recommendation result presenting and interacting unit, monitoring the recommendation effect in real time by a real-time monitoring and feedback unit and collecting user feedback;
and fifthly, determining the operation target and the strategy of the telecom value-added service system through an operation target and strategy determining unit in an operation strategy management module, planning and developing products and contents of the value-added service through a service planning and developing unit, enabling a service operation and monitoring unit to be responsible for daily operation and monitoring of the system, enabling a channel management and cooperation unit to be responsible for cooperation and maintenance with telecom operators, content providers and other cooperation partners, and enabling a user relationship management unit to manage relationship with users.
The application provides a diversified telecom value-added service system and a method thereof. The beneficial effects are as follows:
1. the user data collecting and processing unit in the personalized recommendation module is used for collecting and processing the related data of the user, the user data analyzing unit is used for analyzing the user data and predicting value-added services possibly liked by the user, the recommendation strategy and optimizing unit is used for formulating the recommendation strategy according to different service targets and requirements, the recommendation result presenting and interacting unit is used for presenting the personalized recommendation result to the user and interacting with the user, the real-time monitoring and feedback unit is used for monitoring the recommendation effect and collecting the user feedback in real time, and therefore personalized value-added service recommendation can be provided according to the requirements and the use habits of the user, and the participation degree and satisfaction degree of the user are improved.
2. The application determines the operation target and strategy of the telecom value-added service system through the operation target and strategy determining unit in the operation strategy management module, the service planning and developing unit plans and develops the products and contents of the value-added service, the service operation and monitoring unit is responsible for daily operation and monitoring of the system, the channel management and cooperation unit is responsible for cooperation and maintenance with telecom operators, content providers and other cooperation partners, the user relationship management unit manages the relationship with users, and a differentiated value-added service scheme can be formulated according to market demands and competition conditions, and operation monitoring and adjustment can be performed.
Drawings
FIG. 1 is a system diagram of the present application;
FIG. 2 is a diagram of a subscriber management module architecture according to the present application;
FIG. 3 is a diagram of a billing management module architecture according to the present application;
FIG. 4 is a schematic diagram of a traffic management module according to the present application;
fig. 5 is a diagram of a value added service application module architecture according to the present application;
FIG. 6 is a diagram of a user interface module architecture of the present application;
FIG. 7 is a schematic diagram of a data analysis module according to the present application;
FIG. 8 is a diagram of a personalized recommendation module architecture of the present application;
fig. 9 is a schematic diagram of an operation policy management module according to the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
Examples:
referring to fig. 1-9, an embodiment of the present application provides a diversified telecom value added service system, including:
the user management module is used for managing information of user registration, identity verification and account management;
the charging management module is used for charging the user for using the value-added service;
the business management module is used for managing the access and configuration of various value-added services;
the value added service application module is used for specific functions and applications of various value added services;
the user interface module is used for providing a user interface so that a user can conveniently browse and select the value-added service;
the data analysis module is used for analyzing and processing the user data;
the personalized recommendation module is used for providing personalized value-added service recommendation according to the requirements and the use habits of the user;
and the operation policy management module is used for formulating and managing the value-added service policy of the telecom operator.
The user management module comprises:
the user registration and authentication unit is used for processing the registration and authentication process of the user;
the user login and security unit is used for verifying the identity of the user and taking necessary security measures;
a user information management unit for managing personal information of a user;
the user service ordering and managing unit is used for ordering and managing various value added services by the user;
the user bill and payment unit is used for managing the bill and payment condition of the user;
and the user feedback and support unit is used for processing the feedback of the user and providing technical support.
The user registration and authentication unit processes the registration and authentication process of the user in the user management module, the user login and security unit verifies the user identity and takes necessary security measures, the user information management unit manages personal information of the user, the user service ordering and management unit orders and manages various value added services, the user bill and payment unit manages the bill and payment condition of the user, and the user feedback and support unit processes the feedback of the user and provides technical support.
The charging management module comprises:
the tariff policy management unit is used for defining and managing tariff policies of different value-added services;
the tariff package management unit is used for managing different tariff packages;
a charging period management unit for managing a charging period and a settlement period;
the bill generation and management unit is used for generating and managing bill information of the user;
a payment management unit for managing a payment operation of the user;
and the balance management unit is used for managing the balance information of the user.
The charge policy management unit in the charge management module defines and manages the charge policies of different value added services, the charge package management unit manages different charge packages, the charge period management unit manages the charge period and the settlement period, the bill generation and management unit generates and manages bill information of the user, the payment management unit manages payment operations of the user, and the balance management unit manages balance information of the user.
The business management module comprises:
the service release management unit is used for managing and releasing various telecom value-added services;
the service configuration management unit is used for configuring and managing parameters and options of various value added services;
the service monitoring management unit is used for monitoring and managing the running states and performance indexes of various value added services;
a user authority management unit for managing authority and access control of a user;
and the report generation and analysis unit is used for generating and analyzing reports and statistical data related to various businesses.
The service distribution management unit in the service management module is used for managing and distributing various telecom value-added services, the service configuration management unit is used for configuring and managing parameters and options of various value-added services, the service monitoring management unit is used for monitoring and managing running states and performance indexes of various value-added services, the user authority management unit is used for managing authority and access control of users, and the report generation and analysis unit is used for generating and analyzing reports and statistical data related to various services.
The value added service application module comprises:
the service ordering and payment unit is used for processing the ordering and payment flow of the user on the value added service;
the service execution and processing unit is used for actually executing and processing logic and functions of the value-added service;
a service user interface unit for providing an interface for accessing and operating the value added service for the user;
the service interaction and recommendation unit is used for interacting with the user and recommending proper value-added service to the user;
and the service evaluation and feedback unit is used for evaluating and providing feedback about the experience and satisfaction degree of the value added service for the user.
The service ordering and payment unit in the value-added service application module processes the ordering and payment flow of the user on the value-added service, the service execution and processing unit actually executes and processes the logic and functions of the value-added service, the service user interface unit provides an interface for the user to access and operate the value-added service, the service interaction and recommendation unit interacts with the user and recommends proper value-added service to the user, and the service evaluation and feedback unit evaluates and provides feedback about the experience and satisfaction of the value-added service.
The user interface module includes:
a main interface unit for providing an entrance for a user to enter the value added service system;
the classified searching unit is used for searching the value added service which is interested by the user through classification or keyword searching;
a service detail unit for displaying detailed information about a specific value-added service;
the order payment unit is used for processing the order and payment flow of the value added service by the user;
and the account management unit is used for managing the account related information of the user.
The data analysis module comprises:
the data collection unit is used for receiving data from a plurality of data sources of user behaviors, transaction records and service use conditions, and integrating and storing the data;
the data cleaning and preprocessing unit is used for cleaning and preprocessing the collected original data so as to ensure the quality and accuracy of the data;
the data storage and management unit is used for storing and managing the cleaned and preprocessed data;
the data analysis and mining unit is used for executing various data analysis and mining tasks;
and the visualization and reporting unit is used for visualizing the analysis result and generating a report.
The personalized recommendation module comprises:
a user data collecting and processing unit for collecting and processing relevant data of the user;
the user data analysis unit is used for analyzing the user data and predicting the value-added service possibly liked by the user;
the recommendation strategy and optimization unit is used for formulating a recommendation strategy according to different business targets and requirements;
the recommendation result presenting and interacting unit is used for presenting the personalized recommendation result to the user and interacting with the user;
and the real-time monitoring and feedback unit is used for monitoring the recommendation effect and collecting user feedback in real time.
The user data collecting and processing unit in the personalized recommendation module is used for collecting and processing relevant data of the user, the user data analyzing unit is used for analyzing the user data and predicting value added services possibly liked by the user, the recommendation strategy and optimizing unit is used for formulating the recommendation strategy according to different service targets and requirements, the recommendation result presenting and interacting unit is used for presenting the personalized recommendation result to the user and interacting with the user, and the real-time monitoring and feedback unit is used for monitoring the recommendation effect and collecting user feedback in real time.
The operation policy management module comprises:
an operation target and strategy determining unit for determining the operation target and strategy of the telecom value-added service system;
the service planning and developing unit is used for planning and developing the products and contents of the value-added service;
the business operation and monitoring unit is used for being responsible for daily operation and monitoring of the system;
the channel management and cooperation unit is used for being responsible for cooperation and maintenance with telecom operators, content providers and other partners;
and the user relationship management unit is used for managing the relationship with the user.
The operation target and strategy determining unit in the operation strategy management module is used for determining the operation target and strategy of the telecom value-added service system, the service planning and developing unit is used for planning and developing the products and contents of the value-added service, the service operation and monitoring unit is responsible for daily operation and monitoring of the system, the channel management and cooperation unit is responsible for cooperation and maintenance with telecom operators, content providers and other cooperation partners, and the user relationship management unit is used for managing the relationship with users.
Embodiment two:
referring to fig. 1-9, an embodiment of the present application provides a method for diversified telecom value-added services, including the following steps:
step one, a user registration and authentication process is processed by a user registration and authentication unit in a user management module, a user registration and security unit verifies the identity of a user and takes necessary security measures, a user information management unit manages personal information of the user, a user service ordering and management unit orders and manages various value added services, a user bill and payment unit manages the bill and payment condition of the user, a user feedback and support unit processes feedback and provides technical support of the user, a tariff policy of different value added services is defined and managed by a tariff policy management unit in a charging management module, a tariff package management unit manages different tariff packages, a charging period management unit manages charging periods and settlement periods, a bill generation and management unit generates and manages bill information of the user, a payment management unit manages payment operation of the user, and a balance management unit manages balance information of the user;
step two, various telecom value-added services are managed and released through a service release management unit in a service management module, a service configuration management unit configures and manages parameters and options of various value-added services, a service monitoring management unit monitors and manages operation states and performance indexes of various value-added services, a user authority management unit manages authority and access control of users, a report generation and analysis unit generates and analyzes reports and statistical data related to various services, a service ordering and payment unit in a value-added service application module processes ordering and payment flow of the user on the value-added services, a service execution and processing unit actually executes and processes logic and functions of the value-added services, a service user interface unit provides an interface for accessing and operating the value-added services for the users, a service interaction and recommendation unit interacts with the users and recommends proper value-added services to the users, and a service evaluation and feedback unit evaluates and provides feedback experience and satisfaction about the value-added services;
step three, providing an entry for a user to enter a value-added service system through a main interface unit in a user interface module, searching for interesting value-added services by a user through classification or keyword searching by a classification searching unit, displaying detailed information about specific value-added services by a service detail unit, processing the ordering and payment flow of the user on the value-added services by an ordering and payment unit, managing account related information of the user by an account management unit, receiving data from a plurality of data sources of user behaviors, transaction records and service use conditions by a data collecting unit in a data analysis module, integrating and storing the data, cleaning and preprocessing the collected original data by a data cleaning and preprocessing unit so as to ensure the quality and accuracy of the data, storing and managing the cleaned and preprocessed data by a data storing and mining unit, executing various data analysis and mining tasks by a visualization and reporting unit, visualizing analysis results and generating reports;
step four, collecting and processing relevant data of a user through a user data collecting and processing unit in the personalized recommendation module, analyzing the user data by a user data analyzing unit, predicting value added services possibly liked by the user, formulating a recommendation strategy by a recommendation strategy and optimizing unit according to different service targets and requirements, presenting the personalized recommendation result to the user by a recommendation result presenting and interacting unit, monitoring the recommendation effect in real time by a real-time monitoring and feedback unit and collecting user feedback;
and fifthly, determining the operation target and the strategy of the telecom value-added service system through an operation target and strategy determining unit in an operation strategy management module, planning and developing products and contents of the value-added service through a service planning and developing unit, enabling a service operation and monitoring unit to be responsible for daily operation and monitoring of the system, enabling a channel management and cooperation unit to be responsible for cooperation and maintenance with telecom operators, content providers and other cooperation partners, and enabling a user relationship management unit to manage relationship with users.
Although embodiments of the present application have been shown and described, it will be understood by those skilled in the art that various changes, modifications, substitutions and alterations can be made therein without departing from the principles and spirit of the application, the scope of which is defined in the appended claims and their equivalents.
Claims (10)
1. A diversified telecommunications value added service system, comprising:
the user management module is used for managing information of user registration, identity verification and account management;
the charging management module is used for charging the user for using the value-added service;
the business management module is used for managing the access and configuration of various value-added services;
the value added service application module is used for specific functions and applications of various value added services;
the user interface module is used for providing a user interface so that a user can conveniently browse and select the value-added service;
the data analysis module is used for analyzing and processing the user data;
the personalized recommendation module is used for providing personalized value-added service recommendation according to the requirements and the use habits of the user;
and the operation policy management module is used for formulating and managing the value-added service policy of the telecom operator.
2. The diversified telecommunications value added service system of claim 1 wherein the subscriber management module comprises:
the user registration and authentication unit is used for processing the registration and authentication process of the user;
the user login and security unit is used for verifying the identity of the user and taking necessary security measures;
a user information management unit for managing personal information of a user;
the user service ordering and managing unit is used for ordering and managing various value added services by the user;
the user bill and payment unit is used for managing the bill and payment condition of the user;
and the user feedback and support unit is used for processing the feedback of the user and providing technical support.
3. The diversified telecommunications value added service system of claim 1 wherein the billing management module comprises:
the tariff policy management unit is used for defining and managing tariff policies of different value-added services;
the tariff package management unit is used for managing different tariff packages;
a charging period management unit for managing a charging period and a settlement period;
the bill generation and management unit is used for generating and managing bill information of the user;
a payment management unit for managing a payment operation of the user;
and the balance management unit is used for managing the balance information of the user.
4. The diversified telecommunications value added service system of claim 1 wherein the traffic management module comprises:
the service release management unit is used for managing and releasing various telecom value-added services;
the service configuration management unit is used for configuring and managing parameters and options of various value added services;
the service monitoring management unit is used for monitoring and managing the running states and performance indexes of various value added services;
a user authority management unit for managing authority and access control of a user;
and the report generation and analysis unit is used for generating and analyzing reports and statistical data related to various businesses.
5. The diversified telecommunications value added service system of claim 1 wherein the value added service application module comprises:
the service ordering and payment unit is used for processing the ordering and payment flow of the user on the value added service;
the service execution and processing unit is used for actually executing and processing logic and functions of the value-added service;
a service user interface unit for providing an interface for accessing and operating the value added service for the user;
the service interaction and recommendation unit is used for interacting with the user and recommending proper value-added service to the user;
and the service evaluation and feedback unit is used for evaluating and providing feedback about the experience and satisfaction degree of the value added service for the user.
6. The diversified telecommunications value added service system of claim 1 wherein the user interface module comprises:
a main interface unit for providing an entrance for a user to enter the value added service system;
the classified searching unit is used for searching the value added service which is interested by the user through classification or keyword searching;
a service detail unit for displaying detailed information about a specific value-added service;
the order payment unit is used for processing the order and payment flow of the value added service by the user;
and the account management unit is used for managing the account related information of the user.
7. The diversified telecommunications value added service system of claim 1 wherein the data analysis module comprises:
the data collection unit is used for receiving data from a plurality of data sources of user behaviors, transaction records and service use conditions, and integrating and storing the data;
the data cleaning and preprocessing unit is used for cleaning and preprocessing the collected original data so as to ensure the quality and accuracy of the data;
the data storage and management unit is used for storing and managing the cleaned and preprocessed data;
the data analysis and mining unit is used for executing various data analysis and mining tasks;
and the visualization and reporting unit is used for visualizing the analysis result and generating a report.
8. The diversified telecommunications value added service system of claim 1 wherein the personalized recommendation module comprises:
a user data collecting and processing unit for collecting and processing relevant data of the user;
the user data analysis unit is used for analyzing the user data and predicting the value-added service possibly liked by the user;
the recommendation strategy and optimization unit is used for formulating a recommendation strategy according to different business targets and requirements;
the recommendation result presenting and interacting unit is used for presenting the personalized recommendation result to the user and interacting with the user;
and the real-time monitoring and feedback unit is used for monitoring the recommendation effect and collecting user feedback in real time.
9. The diversified telecommunications value added service system of claim 1 wherein the operational policy management module comprises:
an operation target and strategy determining unit for determining the operation target and strategy of the telecom value-added service system;
the service planning and developing unit is used for planning and developing the products and contents of the value-added service;
the business operation and monitoring unit is used for being responsible for daily operation and monitoring of the system;
the channel management and cooperation unit is used for being responsible for cooperation and maintenance with telecom operators, content providers and other partners;
and the user relationship management unit is used for managing the relationship with the user.
10. A method of diversifying a telecommunication value added service using a diversified telecommunication value added service system according to any one of claims 1-9, comprising the steps of:
step one, a user registration and authentication process is processed by a user registration and authentication unit in a user management module, a user registration and security unit verifies the identity of a user and takes necessary security measures, a user information management unit manages personal information of the user, a user service ordering and management unit orders and manages various value added services, a user bill and payment unit manages the bill and payment condition of the user, a user feedback and support unit processes feedback and provides technical support of the user, a tariff policy of different value added services is defined and managed by a tariff policy management unit in a charging management module, a tariff package management unit manages different tariff packages, a charging period management unit manages charging periods and settlement periods, a bill generation and management unit generates and manages bill information of the user, a payment management unit manages payment operation of the user, and a balance management unit manages balance information of the user;
step two, various telecom value-added services are managed and released through a service release management unit in a service management module, a service configuration management unit configures and manages parameters and options of various value-added services, a service monitoring management unit monitors and manages operation states and performance indexes of various value-added services, a user authority management unit manages authority and access control of users, a report generation and analysis unit generates and analyzes reports and statistical data related to various services, a service ordering and payment unit in a value-added service application module processes ordering and payment flow of the user on the value-added services, a service execution and processing unit actually executes and processes logic and functions of the value-added services, a service user interface unit provides an interface for accessing and operating the value-added services for the users, a service interaction and recommendation unit interacts with the users and recommends proper value-added services to the users, and a service evaluation and feedback unit evaluates and provides feedback experience and satisfaction about the value-added services;
step three, providing an entry for a user to enter a value-added service system through a main interface unit in a user interface module, searching for interesting value-added services by a user through classification or keyword searching by a classification searching unit, displaying detailed information about specific value-added services by a service detail unit, processing the ordering and payment flow of the user on the value-added services by an ordering and payment unit, managing account related information of the user by an account management unit, receiving data from a plurality of data sources of user behaviors, transaction records and service use conditions by a data collecting unit in a data analysis module, integrating and storing the data, cleaning and preprocessing the collected original data by a data cleaning and preprocessing unit so as to ensure the quality and accuracy of the data, storing and managing the cleaned and preprocessed data by a data storing and mining unit, executing various data analysis and mining tasks by a visualization and reporting unit, visualizing analysis results and generating reports;
step four, collecting and processing relevant data of a user through a user data collecting and processing unit in the personalized recommendation module, analyzing the user data by a user data analyzing unit, predicting value added services possibly liked by the user, formulating a recommendation strategy by a recommendation strategy and optimizing unit according to different service targets and requirements, presenting the personalized recommendation result to the user by a recommendation result presenting and interacting unit, monitoring the recommendation effect in real time by a real-time monitoring and feedback unit and collecting user feedback;
and fifthly, determining the operation target and the strategy of the telecom value-added service system through an operation target and strategy determining unit in an operation strategy management module, planning and developing products and contents of the value-added service through a service planning and developing unit, enabling a service operation and monitoring unit to be responsible for daily operation and monitoring of the system, enabling a channel management and cooperation unit to be responsible for cooperation and maintenance with telecom operators, content providers and other cooperation partners, and enabling a user relationship management unit to manage relationship with users.
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