CN116939676A

CN116939676A - Method, device, electronic equipment and storage medium for determining network quality difference reason

Info

Publication number: CN116939676A
Application number: CN202210380317.7A
Authority: CN
Inventors: 马雪菲
Original assignee: China Mobile Communications Group Co Ltd; China Mobile Group Sichuan Co Ltd
Current assignee: China Mobile Communications Group Co Ltd; China Mobile Group Sichuan Co Ltd
Priority date: 2022-04-12
Filing date: 2022-04-12
Publication date: 2023-10-24

Abstract

The application discloses a method, a device, electronic equipment and a storage medium for determining a network quality difference cause, belongs to the technical field of communication, and can collect and analyze effective key network information, avoid the adoption, storage, analysis, arrangement and other work of redundant data, reduce resource requirements and improve the accuracy of network quality difference cause diagnosis. The method comprises the following steps: monitoring a first network index, wherein the first network index is used for indicating the network quality of a 5G network; under the condition that the first network index is monitored to be abnormal, acquiring target network information, wherein the target network information comprises base station information, cell information, core network information and access abnormal information; and reporting the target network information, wherein the target network information is used for determining the network quality difference reason of the 5G network by the network equipment.

Description

Method, device, electronic equipment and storage medium for determining network quality difference reason

Technical Field

The application belongs to the technical field of communication, and particularly relates to a method and device for determining a network quality difference reason, electronic equipment and a storage medium.

Background

In a 5G network environment, the value of the network resources is improved, the network resources are precisely allocated and guaranteed according to the service attributes, the network experience perception is maximally ensured, the network resource utilization efficiency is improved, and higher requirements are put on a method for diagnosing and precisely positioning the network quality difference in real time.

In the related art, network quality is generally poor according to hardware alarms of the device itself, abnormal fluctuations of service performance indexes related to the device, or modes of establishing a service index evaluation model after packet analysis is performed on spectroscopic data of a device interface.

Because the equipment generally adopts working modes such as main and standby disaster recovery, load sharing and the like, a single equipment alarm does not mean that the service is damaged, and therefore, the service damage condition is difficult to accurately judge through hardware alarm; secondly, the indexes such as the attachment success rate, the authentication success rate, the bearer establishment success rate and the like of the related service performance indexes of the equipment only describe whether the client accesses the network, so that the network experience perception of the client cannot be accurately quantified, and the abnormal situation is difficult to judge and find in time; in addition, since a large amount of services belong to encryption types and large-scale calculation and storage equipment is required to be input, the scheme for carrying out packet analysis on the optical data is difficult to develop, and the requirement of accurate analysis and diagnosis is difficult to meet.

Therefore, a method for precisely defining and locating the network quality difference causes is urgently needed at present.

Disclosure of Invention

The embodiment of the application aims to provide a method, a device, electronic equipment and a storage medium for determining a network quality difference cause, which can collect and analyze effective key network information, avoid the adoption, storage, analysis, arrangement and other work of redundant data, reduce the resource requirement and improve the accuracy of network quality difference cause diagnosis.

In order to solve the technical problems, the application is realized as follows:

in a first aspect, an embodiment of the present application provides a method for determining a cause of a network quality difference, which is applied to a terminal device, including: monitoring a first network index, wherein the first network index is used for indicating the network quality of a 5G network; under the condition that the first network index is monitored to be abnormal, acquiring target network information, wherein the target network information comprises base station information, cell information, core network information and access abnormal information; and reporting the target network information, wherein the target network information is used for determining the network quality difference reason of the 5G network by the network equipment.

In a second aspect, an embodiment of the present application provides a method for determining a cause of network quality difference, which is applied to a network device, and includes: receiving target network information reported by terminal equipment, wherein the target network information comprises base station information, cell information, core network information and access abnormality information; determining a network quality difference reason of a 5G network based on the target network information; the target network information is obtained by the terminal equipment under the condition that a first network index is abnormal, and the first network index is used for indicating the network quality of the 5G network.

In a third aspect, an embodiment of the present application provides an apparatus for determining a cause of a network quality difference, which is applied to a terminal device, including: the monitoring module is used for monitoring a first network index, wherein the first network index is used for indicating the network quality of the 5G network; the acquisition module is used for acquiring target network information under the condition that the first network index is monitored to be abnormal, wherein the target network information comprises base station information, cell information, core network information and access abnormal information; and the reporting module is used for reporting the target network information, wherein the target network information is used for determining the network quality difference reason of the 5G network by the network equipment.

In a fourth aspect, an embodiment of the present application provides an apparatus for determining a cause of a network quality difference, which is applied to a network device, including: the receiving module is used for receiving target network information reported by the terminal equipment, wherein the target network information comprises base station information, cell information, core network information and access abnormality information; the determining module is used for determining a network quality difference reason of the 5G network based on the target network information; the target network information is obtained by the terminal equipment under the condition that a first network index is abnormal, and the first network index is used for indicating the network quality of the 5G network.

In a fifth aspect, an embodiment of the present application provides an electronic device comprising a processor, a memory and a program or instruction stored on the memory and executable on the processor, the program or instruction when executed by the processor implementing the steps of the method according to the first aspect or implementing the steps of the method according to the second aspect.

In a sixth aspect, embodiments of the present application provide a readable storage medium having stored thereon a program or instructions which when executed by a processor, perform the steps of the method according to the first aspect or perform the steps of the method according to the second aspect.

In a seventh aspect, an embodiment of the present application provides a chip, where the chip includes a processor and a communication interface, where the communication interface is coupled to the processor, and where the processor is configured to execute a program or instructions to implement a method according to the first aspect or to implement a method according to the second aspect.

In the embodiment of the application, the first network index is used for indicating the network quality of the 5G network by monitoring the first network index; under the condition that the first network index is monitored to be abnormal, acquiring target network information, wherein the target network information comprises base station information, cell information, core network information and access abnormal information; reporting the target network information, wherein the target network information is used for network equipment to determine the network quality difference reason of the 5G network, and can collect and analyze effective key network information, so that the adoption, storage, analysis, arrangement and other work of redundant data are avoided, the resource requirement is reduced, and the accuracy of network quality difference reason diagnosis is improved.

Drawings

The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this specification, illustrate embodiments of the application and together with the description serve to explain the application and do not constitute a limitation on the application. In the drawings:

FIG. 1 is a schematic flow chart of a method of determining a cause of network quality differences according to one embodiment of the application;

FIG. 2 is a schematic diagram of a 5G network architecture according to one embodiment of the application;

FIG. 3 is a schematic flow chart of a method of determining a cause of network quality differences according to another embodiment of the present application;

FIG. 4 is a schematic flow chart of a method of determining a cause of network quality differences according to another embodiment of the present application;

FIG. 5 is a schematic diagram of an apparatus for determining a cause of network quality differences according to one embodiment of the present application;

FIG. 6 is a schematic diagram of an apparatus for determining a cause of network quality difference according to another embodiment of the present application;

fig. 7 is a schematic structural view of a terminal device according to an embodiment of the present application;

fig. 8 is a schematic diagram of a network device according to an embodiment of the present application.

Detailed Description

The following description of the embodiments of the present application will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are some, but not all embodiments of the application. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.

The terms first, second and the like in the description and in the claims, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that embodiments of the application may be practiced otherwise than as specifically illustrated or described herein. Furthermore, in the description and claims, "and/or" means at least one of the connected objects, and the character "/", generally means that the associated object is an "or" relationship.

The method for determining the network quality difference reason provided by the embodiment of the application is described in detail through specific embodiments and application scenes thereof with reference to the accompanying drawings.

As shown in fig. 1, one embodiment of the present application provides a method of determining a cause of network quality difference, which may be performed by a terminal device, in other words, by software or hardware installed in the terminal device, the method comprising the steps of:

110: the first network indicator is monitored.

Wherein the first network indicator is used for indicating network quality of the 5G network.

Fig. 2 is a schematic diagram of a 5G network architecture according to one embodiment of the application. As shown in fig. 2, the terminal equipment UE realizes service access of the public network CMNET through the 5G base station and the 5G core network. The 5G core network includes a plurality of network elements, e.g., access and mobility management functions (Access and Mobility Management Function, AMF), session management functions (Session Management function, SMF), policy control functions (Policy Control function, PCF), unified data management functions (Unified Data Management, UDM), user plane functions (User plane function, UPF), etc. The public network firewall side is deployed with a network quality difference diagnosis platform, for example, the network quality difference diagnosis platform can be a diagnosis server. And the UE and the diagnosis server communicate in an http mode. The diagnostic server may be understood as a network device in an embodiment of the present application.

In the embodiment of the application, the network quality of the 5G network can be represented by the network quality between the UE and the network quality difference diagnosis platform. Step 110, for example, the UE monitors a first network indicator between the UE and the network quality difference diagnostic platform. In other words, the UE monitors a first network indicator between the UE and the network device.

In one implementation, the first network indicator includes at least one of network latency, packet loss rate, jitter, and download rate.

120: and under the condition that the first network index is monitored to be abnormal, acquiring target network information.

And when the first network index is monitored to be abnormal, the problem that the network quality is poor in the 5G network is described, the user access service is influenced, and the UE acquires key network information for determining the reason of the network quality difference, namely acquires the target network information.

In one implementation, the first network metric anomaly includes: the network delay is larger than the first threshold, the packet loss rate is larger than the second threshold, and the download rate is smaller than the third threshold.

For example, when the network delay is monitored to be greater than 60ms, the problem of poor network quality of the 5G network is indicated, and the target network information is acquired at the moment. For another example, when the packet loss rate is more than 5%, the problem of poor network quality of the 5G network is indicated, and at this time, the target network information is obtained.

The target network information comprises base station information, cell information, core network information and access abnormality information.

The base station information comprises information such as a base station GPS (global positioning system), base station signal strength and the like, the cell information comprises information such as a physical cell identifier (Physical Cell Identifier, PCI), a cell unique identifier (E-UTRAN Cell Identifier, ECI), neighbor cell frequency bands, carrier frequency point numbers, signal strength (Received Signal Strength Indicator, RSSI), reference signal received power (Reference Signal Receiving Power, RSRP), reference signal received quality (Reference Signal Receiving Quality, RSRQ) and the like, the core network information comprises network element information such as AMF, SMF, UPF and the like, and the access anomaly information comprises network indexes such as IP addresses, uniform resource locators (uniform resource locator, URL) of access services, time delay, packet loss rate, downloading rate and the like.

130: and reporting the target network information, wherein the target network information is used for determining the network quality difference reason of the 5G network by the network equipment.

It is understood that the network device is the network quality difference diagnostic platform. And the UE reports the target network information to the network equipment so that the network equipment determines the network quality difference reason of the 5G network according to the target network information.

For example, the UE adopts an http server interface manner, packages the target network information, and reports the target network information to the network device for diagnosing the cause of the network quality difference.

Therefore, the method for determining the network quality difference cause provided by the embodiment of the application is characterized in that the first network index is used for indicating the network quality of the 5G network by monitoring the first network index; under the condition that the first network index is monitored to be abnormal, acquiring target network information, wherein the target network information comprises base station information, cell information, core network information and access abnormal information; reporting the target network information, wherein the target network information is used for network equipment to determine the network quality difference reason of the 5G network, and when the network quality difference problem is determined, effective key network information can be collected and analyzed, so that the adoption, storage, analysis, arrangement and other work of redundant data are avoided, the resource requirement is reduced, and meanwhile, the accuracy of network quality difference reason diagnosis is improved.

In one implementation, step 110 may be to monitor the first network indicator in the case where the target application is running. For example, in the case of running a specific video application, payment application, instant messaging application, the network index between the UE and the network quality difference diagnosis platform is monitored. Thereby, network quality monitoring for the target application is achieved.

As shown in fig. 3, one embodiment of the present application provides a method of determining a cause of network quality difference, which may be performed by a network device, in other words, by software or hardware installed in the network device, the method comprising the steps of:

210: and receiving target network information reported by the terminal equipment. And the terminal equipment reports the target network information, and the network equipment receives the target network information. And the target network information is used for determining the network quality difference reason of the 5G network.

The base station information comprises information such as a base station GPS and base station signal strength, the cell information comprises information such as PCI, ECI, neighbor cell frequency bands, carrier frequency point numbers and RSSI, RSRP, RSRQ, the core network information comprises network element information such as AMF, SMF, UPF, and the access anomaly information comprises network indexes such as IP addresses, URL information, time delay, packet loss rate and downloading rate of access services.

In one implementation manner, the target network information is obtained by the terminal device when a first network index abnormality is detected, where the first network index is used to indicate the network quality of the 5G network.

In other words, the target network information is reported to the network device by the terminal when the terminal monitors that the network quality of the 5G network is poor.

220: and determining the network quality difference reason of the 5G network based on the target network information.

The network device may determine a network quality difference cause of the 5G network based on the target network information, i.e. based on base station information, cell information, core network information, access anomaly information.

The method for determining the network quality difference causes is characterized in that target network information reported by terminal equipment is received, wherein the target network information comprises base station information, cell information, core network information and access abnormality information; determining a network quality difference reason of a 5G network based on the target network information; the target network information is obtained by the terminal equipment under the condition that a first network index is abnormal, the first network index is used for indicating the network quality of the 5G network, when the problem of network quality difference is determined, effective key network information can be collected and analyzed, the work of adoption, storage, analysis, arrangement and the like of redundant data is avoided, the resource requirement is reduced, and meanwhile, the accuracy of network quality difference cause diagnosis is improved.

As shown in fig. 4, one embodiment of the present application provides a method of determining a cause of network quality difference, which may be performed by a network device, in other words, by software or hardware installed in the network device, the method comprising the steps of:

310: and receiving target network information reported by the terminal equipment.

Step 310 may employ the description of step 210 of the embodiment of fig. 3, and is not described in detail herein.

320: and determining the network quality difference reason of the 5G network based on the target network information.

In the embodiment of the application, the network quality difference reasons comprise one of weak coverage of a base station, cell ping-pong handover, core network failure, 5G network transmission failure and service side failure.

The network equipment gradually converges the network quality difference reasons based on the target network information. Step 320 specifically includes the following steps:

321: and determining whether the coverage is weak or not according to the base station information.

And the network equipment firstly judges whether the network quality difference cause is weak coverage of the base station based on the target network information.

Specifically, the network device may determine, according to base station information reported by the terminal device, signal strength of a base station currently used by the terminal device, and determine, according to signal strength of the base station currently used by the terminal device, whether the terminal device is in weak coverage of the base station.

For example, when the signal strength of the base station is between-115 dBm and-120 dBm, the data interaction between the terminal equipment and the base station has a large amount of data packet loss and data retransmission, which affects the experience perception of the user network. Therefore, if the signal intensity of the base station currently used by the terminal equipment is determined to be in the interval of-115 dBm to-120 dBm according to the base station information reported by the terminal equipment, the situation that the terminal equipment is in weak coverage of the base station can be determined, and at the moment, the reason of network quality difference is determined to be weak coverage of the base station.

If it is determined in step 321 that the network quality difference is due to weak coverage of the base station, no subsequent steps are performed. If it is determined in step 321 that the coverage is not weak, a subsequent step is performed to continue to converge the network quality difference cause.

Under the condition that the network quality difference cause is the weak coverage of the base station, the condition that the weak coverage of the base station influences the network surfing perception of the user can be notified to relevant professionals for optimization processing.

322: and if the base station is not in weak coverage, determining whether the cell ping-pong handover is performed or not according to the base station information and the cell information.

After the network quality difference caused by the weak coverage of the base station is eliminated, judging whether the network quality difference cause is cell ping-pong switching.

Specifically, the network device may determine a cell switching period according to base station information and cell information reported by the terminal device, compare difference values of corresponding RSSI, RSRP, RSRQ of the serving cell and the neighboring cells, and determine whether the terminal device has a cell ping-pong switching condition according to the cell switching period and the comparison difference values.

For example, according to the base station information and the cell information, it is determined that the base station PCI and ECI cell switching periods are less than 30ms, and the difference value between the serving cell and RSSI, RSRP, RSRQ corresponding to the neighboring cells is less than 10%, so that it is determined that the terminal device has a cell ping-pong switching condition, and at this time, it is determined that the cause of the network quality difference is the cell ping-pong switching.

If it is determined in step 322 that the cause of the network quality difference is a cell ping-pong handover, no subsequent steps are performed. If it is determined in step 322 that the cell ping-pong handover is not performed, the following steps are performed to continue to converge the network quality difference cause.

Under the condition that the network quality difference cause is cell ping-pong switching, the cell information condition of the base station of the relevant frequent ping-pong switching can be collected, relevant professionals are informed to perform optimization processing, the adjacent frequency base station power is reasonably configured, and the situation that the frequent ping-pong switching affects the customer network experience perception condition is avoided.

323: and if the cell ping-pong handover is not performed, determining whether the cell ping-pong handover is a core network fault or not according to the core network information.

After the network quality difference caused by the cell ping-pong handover is eliminated, judging whether the network quality difference cause is a core network fault.

Specifically, the network device may determine whether a common core network element exists according to core network information reported by the terminal device. For example, according to the core network information reported by the terminal device, whether the reported data has a common core network element condition is judged according to a specific time granularity, if the common core network element condition exists, the reason of network quality difference can be determined as a core network fault.

If step 323 determines that the cause of the network quality difference is a core network failure, no subsequent steps are performed. If it is determined in step 323 that the network failure is not a core network failure, a subsequent step is performed to continue to converge the network quality difference cause.

Under the condition that the network quality difference cause is determined to be a core network fault, relevant professionals can be informed to carry out optimization processing, specific network elements are focused on, and obstacle removal processing is carried out.

324: and if the network is not a core network fault, determining whether the network is a 5G network transmission fault according to the access abnormality information and the public network quality test result.

After the network quality is poor due to the failure of the core network, judging whether the reason of the network quality is a 5G network transmission failure or not.

Specifically, the network device may determine whether the network device is a 5G network transmission failure according to the access anomaly information reported by the terminal device and in combination with a public network quality test result. For example, according to the access anomaly information and the public network quality test result, the public network quality is determined to be normal, but the network quality of a plurality of services is poor, in this case, the reason of the network quality difference can be determined to be a 5G network transmission fault.

If it is determined in step 324 that the network quality difference is due to a 5G network transmission failure, no subsequent steps are performed. If it is determined in step 324 that the network transmission failure is not a 5G network transmission failure, a subsequent step is performed to continue to converge the network quality difference cause.

And under the condition that the network quality difference is determined to be due to the transmission failure of the 5G network, relevant professionals can be notified to perform optimization processing.

In one implementation, before step 324, the network device tests the public network quality to obtain the public network quality test result.

Specifically, the network device may initiate the measurement of the quality of the public network between the network device and the service side, in other words, initiate the measurement of the quality of the public network between the platform and the service side through the network quality difference diagnosis platform, thereby testing the quality of the public network and obtaining the test result of the quality of the public network.

In one implementation manner, after receiving the target network information reported by the terminal device, the network device tests the quality of the public network to obtain the public network quality test result. The test results are used to exclude the cause of the public network anomaly in step 324.

325: and if the network is not a 5G network transmission fault, determining whether the network is a service side fault according to the access abnormality information.

After the network quality difference caused by the 5G network transmission fault is removed, judging whether the network quality difference cause is a service side fault or not.

Specifically, the network device may determine whether the network device is a service side fault according to the access anomaly information reported by the terminal device. For example, according to the access abnormality information reported by the terminal equipment, determining that the network test of a certain service is abnormal and the network test of other services is normal, and judging that the reason of the network quality difference is a specific service side fault.

And under the condition that the network quality difference reason is determined to be the service side fault, relevant professionals can be informed to optimize specific service side faults.

Therefore, the method for determining the network quality difference causes provided by the embodiment of the application determines whether the network quality difference causes weak coverage of the base station or not according to the base station information; if the base station is not in weak coverage, determining whether cell ping-pong handover is performed according to the base station information and the cell information; if the cell ping-pong handover is not performed, determining whether the cell ping-pong handover is a core network fault or not according to the core network information; if the network is not a core network fault, determining whether the network is a 5G network transmission fault according to the access abnormal information and a public network quality test result; if the network failure is not a 5G network transmission failure, determining whether the network failure is a service side failure according to the access abnormality information, and realizing end-to-end accurate positioning to gradually converge the network quality difference reasons.

Fig. 5 is a schematic structural diagram of an apparatus for determining a cause of network quality difference according to an embodiment of the present application. As shown in fig. 5, the apparatus 400 for determining a cause of network quality difference includes: the system comprises a monitoring module 410, an acquisition module 420 and a reporting module 430.

Wherein, the monitoring module 410 is configured to monitor a first network indicator, where the first network indicator is used to indicate a network quality of the 5G network; an obtaining module 420, configured to obtain target network information when the first network indicator is monitored to be abnormal, where the target network information includes base station information, cell information, core network information, and access abnormality information; and the reporting module 430 is configured to report the target network information, where the target network information is used for determining, by the network device, a network quality difference cause of the 5G network.

In one implementation, the monitoring module 410 is configured to monitor the first network indicator when the target application is running.

The device 400 for network quality difference reasons provided in the embodiment of the present application can implement each process implemented by the method embodiment of fig. 1, and in order to avoid repetition, a description is omitted here.

Fig. 6 is a schematic structural diagram of an apparatus for determining a cause of network quality difference according to an embodiment of the present application. As shown in fig. 6, the apparatus 500 for determining a cause of network quality difference includes: a receiving module 510, a determining module 520.

The receiving module 510 is configured to receive target network information reported by a terminal device, where the target network information includes base station information, cell information, core network information, and access anomaly information; a determining module 520, configured to determine a network quality difference cause of the 5G network based on the target network information; the target network information is obtained by the terminal equipment under the condition that a first network index is abnormal, and the first network index is used for indicating the network quality of the 5G network.

In one implementation, the network quality difference cause includes one of a weak coverage of a base station, a ping-pong handover of a cell, a core network failure, a 5G network transmission failure, and a service side failure, and the determining module 520 is configured to determine whether the network quality difference cause is the weak coverage of the base station according to the base station information; if the base station is not in weak coverage, determining whether cell ping-pong handover is performed according to the base station information and the cell information; if the cell ping-pong handover is not performed, determining whether the cell ping-pong handover is a core network fault or not according to the core network information; if the network is not a core network fault, determining whether the network is a 5G network transmission fault according to the access abnormal information and a public network quality test result; and if the network is not a 5G network transmission fault, determining whether the network is a service side fault according to the access abnormality information.

In one implementation, the apparatus 500 further includes: and the testing module is used for testing the quality of the public network to obtain the public network quality testing result.

The device 500 for network quality difference reasons provided in the embodiment of the present application can implement each process implemented by the method embodiments of fig. 3 to 4, and in order to avoid repetition, a description is omitted here.

Fig. 7 is a schematic structural diagram of a terminal device according to an embodiment of the present application. The terminal device 600 shown in fig. 7 includes: at least one processor 601, a memory 602, at least one network interface 604, and a user interface 603. The various components in terminal device 600 are coupled together by a bus system 605. It is understood that the bus system 605 is used to enable connected communications between these components. The bus system 605 includes a power bus, a control bus, and a status signal bus in addition to a data bus. But for clarity of illustration the various buses are labeled as bus system 605 in fig. 7.

The user interface 603 may include, among other things, a display, a keyboard, or a pointing device (e.g., a mouse, a trackball, a touch pad, or a touch screen, etc.).

It is to be appreciated that the memory 602 in embodiments of the application may be either volatile memory or nonvolatile memory, or may include both volatile and nonvolatile memory. The nonvolatile Memory may be a Read-Only Memory (ROM), a Programmable ROM (PROM), an Erasable PROM (EPROM), an Electrically Erasable EPROM (EEPROM), or a flash Memory. The volatile memory may be random access memory (Random Access Memory, RAM) which acts as an external cache. By way of example, and not limitation, many forms of RAM are available, such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double Data Rate SDRAM (Double Data Rate SDRAM), enhanced SDRAM (ESDRAM), synchronous DRAM (SLDRAM), and Direct RAM (DRRAM). The memory 602 of the system and method described in embodiments of the application is intended to comprise, without being limited to, these and any other suitable types of memory.

In some implementations, the memory 602 stores the following elements, executable modules or data structures, or a subset thereof, or an extended set thereof: an operating system 6021 and application programs 6022.

The operating system 6021 includes various system programs, such as a framework layer, a core library layer, a driver layer, and the like, for implementing various basic services and processing hardware-based tasks. The application 6022 includes various application programs such as a Media Player (Media Player), a Browser (Browser), and the like for realizing various application services. The program for implementing the method of the embodiment of the present application may be included in the application 6022.

In the embodiment of the present application, the terminal device 600 further includes: a computer program stored on the memory 602 and executable on the processor 601, which when executed by the processor 601, performs the various processes as implemented by the method embodiment of fig. 1, and is not described in detail herein to avoid repetition.

The method disclosed in the above embodiment of the present application may be applied to the processor 601 or implemented by the processor 601. The processor 601 may be an integrated circuit chip with signal processing capabilities. In implementation, the steps of the above method may be performed by integrated logic circuits of hardware in the processor 601 or instructions in the form of software. The processor 601 may be a general purpose processor, a digital signal processor (Digital Signal Processor, DSP), an application specific integrated circuit (Application Specific Integrated Circuit, ASIC), an off-the-shelf programmable gate array (Field Programmable Gate Array, FPGA) or other programmable logic device, discrete gate or transistor logic device, discrete hardware components. The disclosed methods, steps, and logic blocks in the embodiments of the present application may be implemented or performed. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of the method disclosed in connection with the embodiments of the present application may be embodied directly in the execution of a hardware decoding processor, or in the execution of a combination of hardware and software modules in a decoding processor. The software modules may be located in a computer readable storage medium well known in the art such as random access memory, flash memory, read only memory, programmable read only memory, or electrically erasable programmable memory, registers, and the like. The computer readable storage medium is located in the memory 602, and the processor 601 reads information in the memory 602 and performs the steps of the above method in combination with its hardware. Specifically, the computer readable storage medium stores a computer program, which when executed by the processor 601 implements various processes implemented as the method embodiment of fig. 1, and is not described herein for avoiding repetition.

It is to be understood that the embodiments of the application described herein may be implemented in hardware, software, firmware, middleware, microcode, or a combination thereof. For a hardware implementation, the processing units may be implemented within one or more application specific integrated circuits (Application Specific Integrated Circuits, ASIC), digital signal processors (Digital Signal Processing, DSP), digital signal processing devices (DSP devices, DSPD), programmable logic devices (Programmable Logic Device, PLD), field programmable gate arrays (Field-Programmable Gate Array, FPGA), general purpose processors, controllers, microcontrollers, microprocessors, other electronic units designed to perform the functions described herein, or a combination thereof.

For a software implementation, the techniques described in embodiments of the present application may be implemented by modules (e.g., procedures, functions, and so on) that perform the functions described in embodiments of the present application. The software codes may be stored in a memory and executed by a processor. The memory may be implemented within the processor or external to the processor.

The terminal device 600 is capable of implementing various processes as implemented in the method embodiment of fig. 1, and will not be described herein again to avoid repetition.

Fig. 8 is a schematic structural diagram of a network device according to an embodiment of the present application, capable of implementing various processes as implemented by the method embodiments of fig. 3-4, and achieving the same effects. As shown in fig. 8, the network device 700 includes: a processor 701, a transceiver 702, a memory 703 and a bus interface 704, wherein:

in an embodiment of the present application, the network device 700 further includes: computer programs stored on the memory 703 and executable on the processor 701, which when executed by the processor 701 implement the various processes as implemented by the method embodiments of fig. 3-4.

In fig. 8, a bus architecture may be comprised of any number of interconnected buses and bridges, and in particular, one or more processors represented by the processor 701 and various circuits of memory represented by the memory 703. The bus architecture may also link together various other circuits such as peripheral devices, voltage regulators, power management circuits, etc., which are well known in the art and, therefore, will not be described further herein. Bus interface 704 provides an interface. The transceiver 702 may be a number of elements, i.e., including a transmitter and a receiver, providing a means for communicating with various other apparatus over a transmission medium.

The processor 701 is responsible for managing the bus architecture and general processing, and the memory 703 may store data used by the processor 701 in performing operations.

The embodiment of the present application further provides a readable storage medium, where a program or an instruction is stored, where the program or the instruction implements each process implemented by the embodiment of the method for determining a cause of network quality difference shown in fig. 1 or fig. 3-4 when executed by a processor, and the process can achieve the same technical effect, so that repetition is avoided and details are not repeated here.

Wherein the processor is a processor in the electronic device described in the above embodiment. The readable storage medium includes a readable storage medium such as a computer Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), a magnetic disk or an optical disk, and the like.

The embodiment of the application further provides a chip, which comprises a processor and a communication interface, wherein the communication interface is coupled with the processor, and the processor is used for running a program or instructions, so as to realize each process realized by the embodiment of the method for determining the network quality difference cause shown in fig. 1 or fig. 3-4, and achieve the same technical effect, and in order to avoid repetition, the description is omitted here.

It should be understood that the chips referred to in the embodiments of the present application may also be referred to as system-on-chip chips, chip systems, or system-on-chip chips, etc.

Embodiments of the present application further provide a computer program product comprising a processor, a memory, and a program or instructions stored on the memory and executable on the processor, which when executed by the processor, performs the respective processes implemented by the method embodiments for determining a cause of network quality difference as in fig. 1 or fig. 3-4.

It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element. Furthermore, it should be noted that the scope of the methods and apparatus in the embodiments of the present application is not limited to performing the functions in the order shown or discussed, but may also include performing the functions in a substantially simultaneous manner or in an opposite order depending on the functions involved, e.g., the described methods may be performed in an order different from that described, and various steps may be added, omitted, or combined. Additionally, features described with reference to certain examples may be combined in other examples.

From the above description of the embodiments, it will be clear to those skilled in the art that the above-described embodiment method may be implemented by means of software plus a necessary general hardware platform, but of course may also be implemented by means of hardware, but in many cases the former is a preferred embodiment. Based on such understanding, the technical solution of the present application may be embodied essentially or in a part contributing to the prior art in the form of a software product stored in a storage medium (e.g. ROM/RAM, magnetic disk, optical disk) comprising instructions for causing a terminal (which may be a mobile phone, a computer, a server, or a network device, etc.) to perform the method according to the embodiments of the present application.

The embodiments of the present application have been described above with reference to the accompanying drawings, but the present application is not limited to the above-described embodiments, which are merely illustrative and not restrictive, and many forms may be made by those having ordinary skill in the art without departing from the spirit of the present application and the scope of the claims, which are to be protected by the present application.

Claims

1. A method for determining a cause of network quality difference, the method being applied to a terminal device, the method comprising:

monitoring a first network index, wherein the first network index is used for indicating the network quality of a 5G network;

under the condition that the first network index is monitored to be abnormal, acquiring target network information, wherein the target network information comprises base station information, cell information, core network information and access abnormal information;

and reporting the target network information, wherein the target network information is used for determining the network quality difference reason of the 5G network by the network equipment.

2. The method of claim 1, wherein the first network indicator comprises at least one of network latency, packet loss rate, jitter, and download rate.

3. The method of claim 1, wherein monitoring the first network indicator comprises:

and monitoring the first network index under the condition that the target application runs.

4. A method for determining a cause of network quality difference, the method being applied to a network device, the method comprising:

receiving target network information reported by terminal equipment, wherein the target network information comprises base station information, cell information, core network information and access abnormality information;

determining a network quality difference reason of a 5G network based on the target network information;

the target network information is obtained by the terminal equipment under the condition that a first network index is abnormal, and the first network index is used for indicating the network quality of the 5G network.

5. The method of claim 1, wherein the network quality difference cause comprises one of a base station weak coverage, a cell ping-pong handover, a core network failure, a 5G network transmission failure, and a service side failure, wherein the determining the network quality difference cause of the 5G network based on the target network information comprises:

determining whether the coverage is weak or not according to the base station information;

if the base station is not in weak coverage, determining whether cell ping-pong handover is performed according to the base station information and the cell information;

if the cell ping-pong handover is not performed, determining whether the cell ping-pong handover is a core network fault or not according to the core network information;

if the network is not a core network fault, determining whether the network is a 5G network transmission fault according to the access abnormal information and a public network quality test result;

and if the network is not a 5G network transmission fault, determining whether the network is a service side fault according to the access abnormality information.

6. The method of claim 5, wherein the determining whether the network is a 5G network transmission failure based on the access anomaly information and a public network quality test result, the method further comprises:

and testing the quality of the public network to obtain a public network quality test result.

7. An apparatus for determining a cause of network quality difference, the apparatus being applied to a terminal device, the apparatus comprising:

the monitoring module is used for monitoring a first network index, wherein the first network index is used for indicating the network quality of the 5G network;

the acquisition module is used for acquiring target network information under the condition that the first network index is monitored to be abnormal, wherein the target network information comprises base station information, cell information, core network information and access abnormal information;

and the reporting module is used for reporting the target network information, wherein the target network information is used for determining the network quality difference reason of the 5G network by the network equipment.

8. An apparatus for determining a cause of network quality differences, the apparatus being adapted for use with a network device, the apparatus comprising:

the receiving module is used for receiving target network information reported by the terminal equipment, wherein the target network information comprises base station information, cell information, core network information and access abnormality information;

the determining module is used for determining a network quality difference reason of the 5G network based on the target network information;

9. An electronic device comprising a processor, a memory and a program or instruction stored on the memory and executable on the processor, which when executed by the processor, implements the steps of the method of any of claims 1-3 or the steps of the method of any of claims 4-6.

10. A readable storage medium, characterized in that it has stored thereon a computer program which, when executed by a processor, implements the steps of the method of any of claims 1-3 or the steps of the method of any of claims 4-6.