CN116882968A - Design and implementation method for fault defect overall process treatment - Google Patents
Design and implementation method for fault defect overall process treatment Download PDFInfo
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- 238000000034 method Methods 0.000 title claims abstract description 85
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- 238000013461 design Methods 0.000 title claims abstract description 26
- 238000003379 elimination reaction Methods 0.000 claims abstract description 78
- 230000008030 elimination Effects 0.000 claims abstract description 77
- 238000004891 communication Methods 0.000 claims abstract description 38
- 238000012544 monitoring process Methods 0.000 claims abstract description 23
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- 238000002474 experimental method Methods 0.000 description 2
- 239000013589 supplement Substances 0.000 description 2
- 230000006578 abscission Effects 0.000 description 1
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/063—Operations research, analysis or management
- G06Q10/0633—Workflow analysis
Abstract
The invention provides a design and implementation method of fault defect overall process treatment, which comprises the following steps: real-time monitoring is carried out on the operation flow in the system, and fault information is filled in a fault table when the operation flow is displayed to have faults in the monitoring result; performing fault identification on the operation flow in the system, and performing first matching in a preset fault instruction manual library based on a fault identification result to obtain a target fault instruction manual; obtaining the instruction type of the target fault instruction manual, and performing second matching in a preset personnel management library based on the instruction type of the target fault instruction manual to obtain a target defect elimination personnel matched with the target fault instruction manual; the target fault instruction manual is transmitted to the communication terminal corresponding to the target defect elimination personnel, fault defect elimination auxiliary instruction is realized based on the transmission result, a defect elimination log is generated after defect elimination is completed, defect elimination log information is updated in a preset fault instruction manual library, and the efficiency and accuracy of the whole fault defect processing are improved.
Description
Technical Field
The invention relates to the technical field of fault defect processing, in particular to a design and implementation method for fault defect overall process processing.
Background
The whole fault defect process treatment means that the fault defects existing in the operation flow are identified by monitoring the operation flow in the system, and then the fault defects of the operation flow in the system are eliminated by eliminating personnel;
however, in the prior art, the effective closed-loop management flow cannot be formed due to scattered data filling, so that the management efficiency and the management accuracy are low, and meanwhile, when the operation flow of a general system is subjected to fault elimination, the fault elimination instruction is lacking, so that the fault elimination process is complicated and inaccurate, and further improvement and arrangement of the original fault elimination instruction cannot be realized;
accordingly, in order to overcome the above-mentioned problems, the present invention provides a design and implementation method for fault defect overall process handling when performing fault defect handling in a large data center.
Disclosure of Invention
The invention provides a design and implementation method for fault defect overall process treatment, which is used for realizing the control of the overall process from fault discovery to fault recovery, further assisting a defect elimination worker in carrying out fault elimination work through automatic pushing of a fault instruction manual, and supplementing and perfecting a preset fault instruction manual library in time after fault elimination is completed, so that the complete construction of a fault information system is realized, and further the efficiency and accuracy of the fault defect overall process treatment are improved.
A design and implementation method for fault defect whole process treatment comprises the following steps:
step 1: real-time monitoring is carried out on the operation flow in the system, and when the operation flow is displayed to have faults in the monitoring result, fault information is filled in a fault table;
step 2: reading a fault table, carrying out fault identification on an operation flow in the system based on a reading result, and carrying out first matching in a preset fault instruction manual library based on a fault identification result to obtain a target fault instruction manual;
step 3: obtaining the instruction type of the target fault instruction manual, and performing second matching in a preset personnel management library based on the instruction type of the target fault instruction manual to obtain a target defect elimination personnel matched with the target fault instruction manual;
step 4: transmitting the target fault instruction manual to a communication terminal corresponding to a target defect elimination person, realizing fault defect elimination auxiliary instruction based on a transmission result, generating a defect elimination log after defect elimination is completed, and updating defect elimination log information in a preset fault instruction manual library.
Preferably, a design and implementation method for fault defect whole process treatment, in step 1,
filling fault information in a fault table, wherein the fault information comprises: fault code, fault description, fault occurrence time, and fault level.
Preferably, in step 1, the method for designing and implementing the whole process of fault defect processing monitors the operation flow in the system in real time, including:
when an operation flow in the system is started, acquiring operation attributes corresponding to the operation flow in the system, and constructing a flow label corresponding to the operation flow based on the operation attributes corresponding to the operation flow in the system;
matching corresponding flow template data in a preset operation flow management library based on the flow label;
real-time flow data corresponding to the running flow in the real-time monitoring and recording system;
and correspondingly monitoring the real-time flow data and the flow template data, and judging whether the operation flow fails or not based on the corresponding monitoring result.
Preferably, a design and implementation method for fault defect overall process processing judges whether an operation flow has a fault based on a corresponding monitoring result, including:
comparing the real-time flow data with the flow template data in real time, and judging whether the real-time flow data is consistent with the flow template data or not;
when the real-time flow data is consistent with the flow template data, judging that the running flow has no fault;
when the real-time flow data is inconsistent with the flow template data, determining the dissimilar flow data, and marking the dissimilar flow data in the real-time flow data;
Determining a corresponding target interested flow section in the operation flow based on the marking result;
judging whether user control terminal modification exists in the target interested flow section;
when the user control terminal modification exists, retrieving modification data modified by the user control terminal, and comparing the modification data with different flow data;
when the modified data is consistent with the dissimilar flow data, judging that the operation flow has no fault;
when the modified data is inconsistent with the dissimilar flow data, judging that the operation flow fails;
and when the user control terminal modification does not exist, judging that the operation flow fails.
Preferably, in step 2, a fault table is read, fault identification is performed on an operation flow in a system based on a reading result, and first matching is performed in a preset fault instruction manual library based on a fault identification result, so as to obtain a target fault instruction manual, which comprises the following steps:
reading the fault table and determining fault information data corresponding to the fault table;
acquiring data type indexes of a fault table, and determining fault weights corresponding to each data type index;
Evaluating the fault information data based on the fault weight to obtain fault characteristics of the operation flow;
reading fault information data and determining the fault type of the operation flow;
performing first sub-matching in a preset fault instruction manual library based on the fault type of the operation flow to obtain a fault instruction manual cluster consistent with the fault type of the operation flow;
performing second sub-matching on the fault characteristics of the operation flow in a fault instruction manual cluster to obtain a first matching degree of the fault degree and each fault instruction manual in the fault instruction manual cluster;
and screening the fault instruction manual corresponding to the maximum first matching degree, and taking the fault instruction manual corresponding to the maximum first matching degree as a target fault instruction manual.
Preferably, in step 3, a guide type of a target fault instruction manual is obtained, and second matching is performed in a preset personnel management library based on the guide type of the target fault instruction manual, so as to obtain a target defect elimination personnel matched with the target fault instruction manual, including:
reading a target fault instruction manual, determining the instruction type of the target fault instruction manual, and adding a first label to the target fault instruction manual according to a first preset standard based on the instruction type of the target fault instruction manual;
The information of the defect eliminating personnel in the preset personnel management library is called, the working attribute of each defect eliminating personnel is determined, and a second label is added for the defect eliminating personnel according to a second preset standard based on the working attribute of each defect eliminating personnel;
matching the first label with the second label to obtain a second matching degree, and screening a defect eliminating personnel set corresponding to the second matching degree being greater than or equal to a preset matching degree threshold value;
the method comprises the steps of obtaining the current working state of each defect eliminating person in the defect eliminating person set, eliminating the defect eliminating person in the defect eliminating person set when the defect eliminating person is in defect eliminating work, and randomly selecting the defect eliminating person in the defect eliminating person set after elimination as a target defect eliminating person matched with a target fault instruction manual.
Preferably, a design and implementation method for fault defect overall process treatment obtains a current working state of each defect eliminating person in a defect eliminating person set, including:
acquiring user terminals of all defect eliminating persons, and determining the time length of the last data retrieval of all the defect eliminating persons at the user terminals;
acquiring a set time interval, comparing the time length of the latest data retrieval of the defect eliminating personnel at the user terminal with the set time interval, and judging the working state of the current defect eliminating personnel;
When the time length of the latest data retrieval of the defect eliminating personnel at the user terminal is within a set time interval, judging that the working state of the current defect eliminating personnel is the working state;
otherwise, judging the working state of the current defect eliminating personnel to be a non-working state.
Preferably, in step 4, the design and implementation method for the whole process of fault defect transmits the target fault instruction manual to the communication terminal corresponding to the target defect elimination personnel, including:
acquiring a first end address of a communication terminal corresponding to a target defect elimination person, and simultaneously authenticating the first end address;
when the first end address completes authentication, a second end address of a target terminal where the target fault instruction manual is located is obtained, and a target communication link is constructed based on the first end address and the second end address;
and transmitting the target fault instruction manual to the communication terminal corresponding to the target defect elimination person based on the target communication link.
Preferably, a design and implementation method for fault defect overall process processing authenticates a first end address, including:
acquiring an address code of a first end address, inputting the address code of the first end address into an address management library for matching, and judging whether the first end address is an authentication address or not;
When the address code of the first end address is matched with the address code in the address management library, judging the first end address as an authentication address;
otherwise, judging the first end address as a non-authentication address, and acquiring personnel registration information of the defect eliminating personnel corresponding to the first end address;
searching personnel registration information of the defect eliminating personnel in a preset personnel management library, and judging whether the personnel registration information of the defect eliminating personnel corresponding to the first end address exists in the preset personnel management library;
when personnel registration information of the defect eliminating personnel corresponding to the first end address exists in the preset personnel management library, the first end address is an error address, the end address is allocated to the defect eliminating personnel again based on the personnel registration information of the defect eliminating personnel, and authentication of the first end address is completed based on an allocation result;
when the personnel registration information of the defect eliminating personnel corresponding to the first end address does not exist in the preset personnel management library, authentication of the first end address cannot be achieved.
Preferably, in step 4, after the defect is removed, a defect removal log is generated, and the defect removal log is updated in a preset fault instruction manual library, including:
Reading the defect log, determining log keywords of the defect log, screening the log keywords of the defect log in a preset fault instruction manual library, and determining a key fault instruction manual related to the log keywords of the defect log in the preset fault instruction manual library;
reading the key fault instruction manual, determining instruction steps corresponding to the key fault instruction manual, and simultaneously reading the defect elimination log to determine defect elimination steps in the defect elimination log;
comparing the defect eliminating step with the guiding step, and determining the target similarity of the defect eliminating step and the guiding step;
acquiring a preset maximum similarity threshold and a preset similarity threshold;
comparing the target similarity with a maximum similarity threshold and a minimum similarity threshold respectively, and determining an updating strategy in a preset fault instruction manual library;
when the target similarity is greater than or equal to the maximum similarity threshold, the update strategy is that the defect elimination log is not updated in a preset fault instruction manual library;
when the target similarity is smaller than the maximum similarity threshold and equal to or larger than the minimum similarity threshold, the updating strategy is to cancel the target difference step of the missing step in the guiding step, and meanwhile, the logic sequence of the guiding step is determined, and the target difference step is updated in a preset fault guiding manual library according to the logic sequence of the guiding step;
And when the target similarity is smaller than the minimum similarity threshold, updating the strategy to newly establish a fault instruction manual in a preset fault instruction manual library.
Compared with the prior art, the invention has the following beneficial effects:
1. the automatic fault clearing system is beneficial to realizing the management and control of the whole process from fault discovery to fault recovery, further assists the fault clearing personnel to carry out fault clearing work through automatic pushing of a fault instruction manual, and supplements and perfects a preset fault instruction manual library in time after fault clearing is completed, so that the complete construction of a fault information system is realized, and further the efficiency and accuracy of the whole process of fault defect treatment are improved.
2. The fault type is determined, the fault instruction manual cluster consistent with the fault type is effectively matched in a preset fault instruction manual library, and the fault instruction manual cluster is matched with the fault characteristics, so that the fault instruction manual corresponding to the maximum first matching degree is screened as a target fault instruction manual, and the accuracy of pushing the fault instruction manual is improved efficiently.
3. The method has the advantages that the first end address of the communication terminal corresponding to the defect eliminating person and the second end address of the target terminal where the target fault instruction manual is located are determined, so that the target communication link between the communication terminal and the target terminal is accurately and effectively constructed, the target fault instruction manual is accurately and reliably transmitted to the communication terminal corresponding to the target defect eliminating person, convenience and guarantee are provided for the target defect eliminating person to perform fault elimination, and the accuracy and reliability of fault elimination are also ensured.
4. The method has the advantages that the defect log is analyzed, the key fault instruction manual corresponding to the defect log is accurately and effectively determined, and then the defect eliminating step in the defect log and the instruction step in the key fault instruction manual are subjected to similarity analysis, so that the preset fault instruction manual library is effectively updated and perfected according to the value condition of similarity, the complete construction of a fault information system is realized, and the efficiency and the accuracy of the whole fault defect processing are improved.
Additional features and advantages of the invention will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention. The objectives and other advantages of the invention will be realized and attained by the structure particularly pointed out in the written description and claims thereof as well as the appended drawings.
The technical scheme of the invention is further described in detail through the drawings and the embodiments.
Drawings
The accompanying drawings are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate the invention and together with the embodiments of the invention, serve to explain the invention. In the drawings:
FIG. 1 is a flow chart of a design and implementation method for fault defect overall process handling in an embodiment of the present invention;
FIG. 2 is a construction diagram of a fault defect overall process treatment system in an embodiment of the invention;
FIG. 3 is a flowchart of step 1 in a design and implementation method of fault defect overall process handling in an embodiment of the present invention;
fig. 4 is a flowchart of step 3 in a design and implementation method of fault defect overall process handling in an embodiment of the present invention.
Detailed Description
The preferred embodiments of the present invention will be described below with reference to the accompanying drawings, it being understood that the preferred embodiments described herein are for illustration and explanation of the present invention only, and are not intended to limit the present invention.
Example 1:
the present embodiment provides a design and implementation method for fault defect overall process processing, as shown in fig. 1-2, including:
step 1: real-time monitoring is carried out on the operation flow in the system, and when the operation flow is displayed to have faults in the monitoring result, fault information is filled in a fault table;
step 2: reading a fault table, carrying out fault identification on an operation flow in the system based on a reading result, and carrying out first matching in a preset fault instruction manual library based on a fault identification result to obtain a target fault instruction manual;
Step 3: obtaining the instruction type of the target fault instruction manual, and performing second matching in a preset personnel management library based on the instruction type of the target fault instruction manual to obtain a target defect elimination personnel matched with the target fault instruction manual;
step 4: transmitting the target fault instruction manual to a communication terminal corresponding to a target defect elimination person, realizing fault defect elimination auxiliary instruction based on a transmission result, generating a defect elimination log after defect elimination is completed, and updating defect elimination log information in a preset fault instruction manual library.
In this embodiment, the fault information may be information including: fault code, fault description, time of occurrence of fault, fault level, etc.
In this embodiment, the first matching may be based on determining the fault characteristics and the fault types in the operation flow after performing fault identification on the operation flow, so that the determination of the target fault instruction manual (i.e. the manual for performing auxiliary instruction on the defects existing in the operation flow of the current system) is implemented by matching the fault characteristics and the fault types in the preset fault instruction manual library.
In this embodiment, the preset fault instruction manual library may be set in advance, and a large number of fault instruction manuals corresponding to different fault types are stored therein, which are generated through a large number of experiments, repair logs, and the like.
In this embodiment, the second matching may be matching in a preset personnel management library (which stores basic information of all the defect eliminating personnel set in advance, where the basic information includes information of names, working attributes, and the like of the defect eliminating personnel) through a guiding type of the target fault instruction manual (i.e. a type of the instruction manual for solving the fault), so as to implement determination of the target defect eliminating personnel matched with the target fault instruction manual.
In this embodiment, the defect log may be data describing the type of defect, the operation procedure, the defect time, and the like.
The beneficial effects of the technical scheme are as follows: the automatic fault clearing system is beneficial to realizing the management and control of the whole process from fault discovery to fault recovery, further assists the fault clearing personnel to carry out fault clearing work through automatic pushing of a fault instruction manual, and supplements and perfects a preset fault instruction manual library in time after fault clearing is completed, so that the complete construction of a fault information system is realized, and further the efficiency and accuracy of the whole process of fault defect treatment are improved.
Example 2:
on the basis of embodiment 1, this embodiment provides a design and implementation method for overall fault defect process treatment, as shown in fig. 3, in step 1, the real-time monitoring is performed on the operation flow in the system, including:
Step 101: when an operation flow in the system is started, acquiring operation attributes corresponding to the operation flow in the system, and constructing a flow label corresponding to the operation flow based on the operation attributes corresponding to the operation flow in the system;
step 102: matching corresponding flow template data in a preset operation flow management library based on the flow label;
step 103: real-time flow data corresponding to the running flow in the real-time monitoring and recording system;
step 104: and correspondingly monitoring the real-time flow data and the flow template data, and judging whether the operation flow fails or not based on the corresponding monitoring result.
In this embodiment, the operation attribute may be attribute information, such as an operation state, an operation time, and operation logic, of an operation flow in the system, which are used to characterize a flow characteristic of the current operation flow.
In this embodiment, the flow label may be a label that distinguishes the running flow in the current system from the rest of the time period and from the rest of the running tasks based on the running attribute labels of the running flows in the system.
In this embodiment, the preset operation flow management library may be set in advance, and is used to store different flow labels and flow template data corresponding to different flows Cheng Biaoqian (the flow template data may be generated by determining that a standard operation flow occurs after the flow labels are determined, where data generated by the standard operation flow is the flow template data, and is obtained through multiple experiments and experiences).
In this embodiment, the real-time flow data may be flow data obtained by monitoring the operation flow in real time when the operation flow in the system is started.
The beneficial effects of the technical scheme are as follows: by determining the flow template data, the flow template data is compared with the real-time flow data, and whether the operation flow fails or not can be accurately judged, so that the operation flow can be accurately monitored for finding the failure.
Example 3:
on the basis of embodiment 2, the present embodiment provides a design and implementation method for overall fault defect process processing, and determines whether an operation flow has a fault based on a corresponding monitoring result, including:
comparing the real-time flow data with the flow template data in real time, and judging whether the real-time flow data is consistent with the flow template data or not;
when the real-time flow data is consistent with the flow template data, judging that the running flow has no fault;
when the real-time flow data is inconsistent with the flow template data, determining the dissimilar flow data, and marking the dissimilar flow data in the real-time flow data;
determining a corresponding target interested flow section in the operation flow based on the marking result;
Judging whether user control terminal modification exists in the target interested flow section;
when the user control terminal modification exists, retrieving modification data modified by the user control terminal, and comparing the modification data with different flow data;
when the modified data is consistent with the dissimilar flow data, judging that the operation flow has no fault;
when the modified data is inconsistent with the dissimilar flow data, judging that the operation flow fails;
and when the user control terminal modification does not exist, judging that the operation flow fails.
In this embodiment, when the real-time flow data is inconsistent with the flow template data, i.e., different flow data different from the flow template data exists in the real-time flow data.
In this embodiment, the target interested flow segment may be a distribution segment of the real-time flow data, in which the distribution segment of the real-time flow data has different flow data inconsistent with the flow template data, which is called a target interested flow segment.
In this embodiment, the user control terminal may be a terminal capable of controlling the operation flow of the system, so as to achieve the purpose of changing the operation flow.
The beneficial effects of the technical scheme are as follows: the method and the device have the advantages that the target interested flow section is determined, whether the user control terminal modifies the current system operation flow is determined in the target interested flow section, and therefore the effectiveness and the accuracy in determining whether the operation flow is faulty are improved.
Example 4:
on the basis of embodiment 1, the present embodiment provides a design and implementation method for overall fault defect process processing, in step 2, a fault table is read, fault identification is performed on an operation flow in a system based on a reading result, and first matching is performed in a preset fault instruction manual library based on a fault identification result, so as to obtain a target fault instruction manual, including:
reading the fault table and determining fault information data corresponding to the fault table;
acquiring data type indexes of a fault table, and determining fault weights corresponding to each data type index;
evaluating the fault information data based on the fault weight to obtain fault characteristics of the operation flow;
reading fault information data and determining the fault type of the operation flow;
performing first sub-matching in a preset fault instruction manual library based on the fault type of the operation flow to obtain a fault instruction manual cluster consistent with the fault type of the operation flow;
performing second sub-matching on the fault characteristics of the operation flow in a fault instruction manual cluster to obtain a first matching degree of the fault degree and each fault instruction manual in the fault instruction manual cluster;
And screening the fault instruction manual corresponding to the maximum first matching degree, and taking the fault instruction manual corresponding to the maximum first matching degree as a target fault instruction manual.
In this embodiment, the data type index of the fault table may be some indexes related to faults, such as fault codes, fault descriptions, fault occurrence time and fault levels, which record faults in the operation flow in the fault table.
In this embodiment, the fault weight may be used to evaluate the impact duty ratio of each data type index corresponding to the data on the fault of the operation flow, and determine the fault feature of the fault of the operation flow through the impact duty ratio, for example: when the fault occurrence time interval is larger than the set time threshold, the influence of time on the operation flow fault is the largest, so that the fault characteristic of the current operation flow fault is the time.
In this embodiment, the first matching includes: the first sub-match may be used to match a fault instruction manual cluster consistent with the fault type in a preset fault instruction manual library based on the fault type, and the second sub-match may be used to match in the fault instruction manual cluster based on the fault characteristics, thereby calculating a first degree of matching of the fault characteristics with each fault instruction manual.
The beneficial effects of the technical scheme are as follows: the fault type is determined, the fault instruction manual cluster consistent with the fault type is effectively matched in a preset fault instruction manual library, and the fault instruction manual cluster is matched with the fault characteristics, so that the fault instruction manual corresponding to the maximum first matching degree is screened as a target fault instruction manual, and the accuracy of pushing the fault instruction manual is improved efficiently.
Example 5:
on the basis of embodiment 1, the present embodiment provides a design and implementation method for overall fault defect process, as shown in fig. 4, in step 3, the instruction type of the target fault instruction manual is obtained, and based on the instruction type of the target fault instruction manual, second matching is performed in a preset personnel management library, so as to obtain a target defect elimination personnel matched with the target fault instruction manual, including:
step 301: reading a target fault instruction manual, determining the instruction type of the target fault instruction manual, and adding a first label to the target fault instruction manual according to a first preset standard based on the instruction type of the target fault instruction manual;
step 302: the information of the defect eliminating personnel in the preset personnel management library is called, the working attribute of each defect eliminating personnel is determined, and a second label is added for the defect eliminating personnel according to a second preset standard based on the working attribute of each defect eliminating personnel;
Step 303: matching the first label with the second label to obtain a second matching degree, and screening a defect eliminating personnel set corresponding to the second matching degree being greater than or equal to a preset matching degree threshold value;
step 304: the method comprises the steps of obtaining the current working state of each defect eliminating person in the defect eliminating person set, eliminating the defect eliminating person in the defect eliminating person set when the defect eliminating person is in defect eliminating work, and randomly selecting the defect eliminating person in the defect eliminating person set after elimination as a target defect eliminating person matched with a target fault instruction manual.
In this embodiment, the first label may be a manual for marking the target fault.
In this embodiment, the second label may be used to mark the defect eliminating person.
In this embodiment, the first preset standard may be set in advance, so as to define an association relationship between the instruction type and the fault instruction manual, that is, one instruction type corresponds to one fault instruction manual.
In this embodiment, the second preset criterion may be preset to define an association between the work attribute and the abscission person.
The beneficial effects of the technical scheme are as follows: and the first label and the second label are determined, so that the adaptation degree of the defect eliminating personnel and the target fault instruction manual is realized, and the target defect eliminating personnel is accurately determined.
Example 6:
on the basis of embodiment 5, the present embodiment provides a design and implementation method for fault defect overall process processing, and obtains a current working state of each defect eliminating person in a defect eliminating person set, including:
acquiring user terminals of all defect eliminating persons, and determining the time length of the last data retrieval of all the defect eliminating persons at the user terminals;
acquiring a set time interval, comparing the time length of the latest data retrieval of the defect eliminating personnel at the user terminal with the set time interval, and judging the working state of the current defect eliminating personnel;
when the time length of the latest data retrieval of the defect eliminating personnel at the user terminal is within a set time interval, judging that the working state of the current defect eliminating personnel is the working state;
otherwise, judging the working state of the current defect eliminating personnel to be a non-working state.
In this embodiment, the set time interval may be set in advance, for example, half an hour, one minute, or the like.
The beneficial effects of the technical scheme are as follows: the time length of the defect elimination personnel to the fault instruction manual (namely data calling) at the user terminal is determined, so that whether the current defect elimination personnel is in a working state or not is reasonably deduced, the target fault instruction manual is reasonably distributed to the corresponding target defect elimination personnel, and the efficiency and the effectiveness of the whole fault defect processing are improved.
Example 7:
on the basis of embodiment 1, the present embodiment provides a design and implementation method for overall fault defect process processing, in step 4, a target fault instruction manual is transmitted to a communication terminal corresponding to a target defect elimination person, including:
acquiring a first end address of a communication terminal corresponding to a target defect elimination person, and simultaneously authenticating the first end address;
when the first end address completes authentication, a second end address of a target terminal where the target fault instruction manual is located is obtained, and a target communication link is constructed based on the first end address and the second end address;
and transmitting the target fault instruction manual to the communication terminal corresponding to the target defect elimination person based on the target communication link.
In this embodiment, the first end address may be communication address information corresponding to the communication terminal of the target defect eliminating person, so that the target fault instruction manual is effectively transmitted to the communication terminal of the target defect eliminating person.
In this embodiment, the authentication of the first end address may be to verify the authenticity and compliance of the end address of the communication terminal corresponding to the target defect eliminating person, so as to ensure the accuracy and reliability of the first end address.
In this embodiment, the target terminal may be an intelligent terminal where the target fault instruction manual is located.
In this embodiment, the second end address may be network communication address information according to which the target terminal performs network communication.
In this embodiment, the target communication link is a link for connecting the communication terminal and the target terminal in order to issue the target trouble instruction manual to the corresponding communication terminal of the target defect elimination person.
The beneficial effects of the technical scheme are as follows: the method has the advantages that the first end address of the communication terminal corresponding to the defect eliminating person and the second end address of the target terminal where the target fault instruction manual is located are determined, so that the target communication link between the communication terminal and the target terminal is accurately and effectively constructed, the target fault instruction manual is accurately and reliably transmitted to the communication terminal corresponding to the target defect eliminating person, convenience and guarantee are provided for the target defect eliminating person to perform fault elimination, and the accuracy and reliability of fault elimination are also ensured.
Example 8:
on the basis of embodiment 7, the present embodiment provides a design and implementation method for fault defect overall process processing, which authenticates a first end address, including:
acquiring an address code of a first end address, inputting the address code of the first end address into an address management library for matching, and judging whether the first end address is an authentication address or not;
When the address code of the first end address is matched with the address code in the address management library, judging the first end address as an authentication address;
otherwise, judging the first end address as a non-authentication address, and acquiring personnel registration information of the defect eliminating personnel corresponding to the first end address;
searching personnel registration information of the defect eliminating personnel in a preset personnel management library, and judging whether the personnel registration information of the defect eliminating personnel corresponding to the first end address exists in the preset personnel management library;
when personnel registration information of the defect eliminating personnel corresponding to the first end address exists in the preset personnel management library, the first end address is an error address, the end address is allocated to the defect eliminating personnel again based on the personnel registration information of the defect eliminating personnel, and authentication of the first end address is completed based on an allocation result;
when the personnel registration information of the defect eliminating personnel corresponding to the first end address does not exist in the preset personnel management library, authentication of the first end address cannot be achieved.
In this embodiment, the address code may be a data code corresponding to the first end address, i.e. specific information characterizing the first end address by the data code.
In this embodiment, the address management library is pre-configured to store trusted or registered address information.
In this embodiment, the preset personnel management library is set in advance, and is used for storing personnel registration information of different defect elimination personnel.
In this embodiment, when the personnel registration information of the defect eliminating personnel corresponding to the first end address exists in the preset personnel management library, if the first end address is the wrong address and the correct personnel registration information of the defect eliminating personnel exists, it is indicated that the first end address has a wrong code, that is, the end address is not matched with the personnel registration information of the defect eliminating personnel.
In this embodiment, when no personnel registration information of the defect eliminating personnel corresponding to the first end address exists in the preset personnel management library, the failure to authenticate the first end address may be that the current end address does not meet the authentication requirement, that is, no information matched with the current end address exists in both the address management library and the preset personnel management library.
The beneficial effects of the technical scheme are as follows: by carrying out authentication analysis on the first end address, the accuracy and reliability of the first end address are ensured, the accurate construction of a target communication link between the communication terminal and the target terminal is facilitated, accurate and reliable guiding operation is provided for the defect eliminating operation of a target defect eliminating person, and the efficiency and accuracy of the whole fault defect processing are ensured.
Example 9:
on the basis of embodiment 1, the present embodiment provides a design and implementation method for overall fault defect process processing, in step 4, after the defect is eliminated, an defect elimination log is generated, and the defect elimination log is updated in a preset fault instruction manual library, including:
reading the defect log, determining log keywords of the defect log, screening the log keywords of the defect log in a preset fault instruction manual library, and determining a key fault instruction manual related to the log keywords of the defect log in the preset fault instruction manual library;
reading the key fault instruction manual, determining instruction steps corresponding to the key fault instruction manual, and simultaneously reading the defect elimination log to determine defect elimination steps in the defect elimination log;
comparing the defect eliminating step with the guiding step, and determining the target similarity of the defect eliminating step and the guiding step;
acquiring a preset maximum similarity threshold and a preset similarity threshold;
comparing the target similarity with a maximum similarity threshold and a minimum similarity threshold respectively, and determining an updating strategy in a preset fault instruction manual library;
when the target similarity is greater than or equal to the maximum similarity threshold, the update strategy is that the defect elimination log is not updated in a preset fault instruction manual library;
When the target similarity is smaller than the maximum similarity threshold and equal to or larger than the minimum similarity threshold, the updating strategy is to cancel the target difference step of the missing step in the guiding step, and meanwhile, the logic sequence of the guiding step is determined, and the target difference step is updated in a preset fault guiding manual library according to the logic sequence of the guiding step;
and when the target similarity is smaller than the minimum similarity threshold, updating the strategy to newly establish a fault instruction manual in a preset fault instruction manual library.
In this embodiment, the log keyword may be a data segment in the defect log that can characterize the subject content of the defect log.
In this embodiment, the key fault instruction manual may be a fault instruction manual related to the log keyword of the defect elimination log in the preset fault instruction manual, which is one of the preset fault instruction manuals.
In this embodiment, the defect removal step may be a specific implementation method of removing the fault defect recorded in the defect removal log.
In this embodiment, the instruction step is a standard step recorded in a key fault instruction manual to eliminate a currently existing fault defect.
In this embodiment, the target similarity is used to characterize the consistency of the defect elimination step and the instruction step, and a larger value indicates a larger consistency of the defect elimination step and the instruction step.
In this embodiment, the preset maximum similarity threshold and minimum similarity threshold are set in advance, and are used to measure whether the defect eliminating step in the current defect eliminating log meets the criterion of defect eliminating standard, and can be adjusted.
In this embodiment, the update policy is a scheme for characterizing whether the defect elimination log needs to be updated in a preset fault instruction manual.
In this embodiment, the target difference step may be a difference step between the defect eliminating step and the guiding step in the defect eliminating log when the target similarity is smaller than the maximum similarity threshold and equal to or larger than the minimum similarity threshold, and at least one difference step exists.
The beneficial effects of the technical scheme are as follows: the method has the advantages that the defect log is analyzed, the key fault instruction manual corresponding to the defect log is accurately and effectively determined, and then the defect eliminating step in the defect log and the instruction step in the key fault instruction manual are subjected to similarity analysis, so that the preset fault instruction manual library is effectively updated and perfected according to the value condition of similarity, the complete construction of a fault information system is realized, and the efficiency and the accuracy of the whole fault defect processing are improved.
It will be apparent to those skilled in the art that various modifications and variations can be made to the present invention without departing from the spirit or scope of the invention. Thus, it is intended that the present invention also include such modifications and alterations insofar as they come within the scope of the appended claims or the equivalents thereof.
Claims (10)
1. The design and implementation method of the fault defect whole process treatment is characterized by comprising the following steps:
step 1: real-time monitoring is carried out on the operation flow in the system, and when the operation flow is displayed to have faults in the monitoring result, fault information is filled in a fault table;
step 2: reading a fault table, carrying out fault identification on an operation flow in the system based on a reading result, and carrying out first matching in a preset fault instruction manual library based on a fault identification result to obtain a target fault instruction manual;
step 3: obtaining the instruction type of the target fault instruction manual, and performing second matching in a preset personnel management library based on the instruction type of the target fault instruction manual to obtain a target defect elimination personnel matched with the target fault instruction manual;
step 4: transmitting the target fault instruction manual to a communication terminal corresponding to a target defect elimination person, realizing fault defect elimination auxiliary instruction based on a transmission result, generating a defect elimination log after defect elimination is completed, and updating defect elimination log information in a preset fault instruction manual library.
2. The method for designing and implementing a fault defect whole process according to claim 1, wherein in step 1,
filling fault information in a fault table, wherein the fault information comprises: fault code, fault description, fault occurrence time, and fault level.
3. The method for designing and implementing fault defect overall process treatment according to claim 1, wherein in step 1, the operation flow in the system is monitored in real time, comprising:
when an operation flow in the system is started, acquiring operation attributes corresponding to the operation flow in the system, and constructing a flow label corresponding to the operation flow based on the operation attributes corresponding to the operation flow in the system;
matching corresponding flow template data in a preset operation flow management library based on the flow label;
real-time flow data corresponding to the running flow in the real-time monitoring and recording system;
and correspondingly monitoring the real-time flow data and the flow template data, and judging whether the operation flow fails or not based on the corresponding monitoring result.
4. A design and implementation method for a fault defect whole process according to claim 3, wherein determining whether the operation flow is faulty based on the corresponding monitoring result comprises:
Comparing the real-time flow data with the flow template data in real time, and judging whether the real-time flow data is consistent with the flow template data or not;
when the real-time flow data is consistent with the flow template data, judging that the running flow has no fault;
when the real-time flow data is inconsistent with the flow template data, determining the dissimilar flow data, and marking the dissimilar flow data in the real-time flow data;
determining a corresponding target interested flow section in the operation flow based on the marking result;
judging whether user control terminal modification exists in the target interested flow section;
when the user control terminal modification exists, retrieving modification data modified by the user control terminal, and comparing the modification data with different flow data;
when the modified data is consistent with the dissimilar flow data, judging that the operation flow has no fault;
when the modified data is inconsistent with the dissimilar flow data, judging that the operation flow fails;
and when the user control terminal modification does not exist, judging that the operation flow fails.
5. The method for designing and implementing the whole process of fault defect processing according to claim 1, wherein in step 2, a fault table is read, fault identification is performed on an operation flow in a system based on a reading result, and a first matching is performed in a preset fault instruction manual library based on a fault identification result, so as to obtain a target fault instruction manual, which comprises:
Reading the fault table and determining fault information data corresponding to the fault table;
acquiring data type indexes of a fault table, and determining fault weights corresponding to each data type index;
evaluating the fault information data based on the fault weight to obtain fault characteristics of the operation flow;
reading fault information data and determining the fault type of the operation flow;
performing first sub-matching in a preset fault instruction manual library based on the fault type of the operation flow to obtain a fault instruction manual cluster consistent with the fault type of the operation flow;
performing second sub-matching on the fault characteristics of the operation flow in a fault instruction manual cluster to obtain a first matching degree of the fault degree and each fault instruction manual in the fault instruction manual cluster;
and screening the fault instruction manual corresponding to the maximum first matching degree, and taking the fault instruction manual corresponding to the maximum first matching degree as a target fault instruction manual.
6. The method according to claim 1, wherein in step 3, the instruction type of the target fault instruction manual is obtained, and the second matching is performed in the preset personnel management library based on the instruction type of the target fault instruction manual, so as to obtain the target defect elimination personnel matched with the target fault instruction manual, comprising:
Reading a target fault instruction manual, determining the instruction type of the target fault instruction manual, and adding a first label to the target fault instruction manual according to a first preset standard based on the instruction type of the target fault instruction manual;
the information of the defect eliminating personnel in the preset personnel management library is called, the working attribute of each defect eliminating personnel is determined, and a second label is added for the defect eliminating personnel according to a second preset standard based on the working attribute of each defect eliminating personnel;
matching the first label with the second label to obtain a second matching degree, and screening a defect eliminating personnel set corresponding to the second matching degree being greater than or equal to a preset matching degree threshold value;
the method comprises the steps of obtaining the current working state of each defect eliminating person in the defect eliminating person set, eliminating the defect eliminating person in the defect eliminating person set when the defect eliminating person is in defect eliminating work, and randomly selecting the defect eliminating person in the defect eliminating person set after elimination as a target defect eliminating person matched with a target fault instruction manual.
7. The method of claim 6, wherein obtaining the current operating status of each defect elimination person in the defect elimination person set comprises:
Acquiring user terminals of all defect eliminating persons, and determining the time length of the last data retrieval of all the defect eliminating persons at the user terminals;
acquiring a set time interval, comparing the time length of the latest data retrieval of the defect eliminating personnel at the user terminal with the set time interval, and judging the working state of the current defect eliminating personnel;
when the time length of the latest data retrieval of the defect eliminating personnel at the user terminal is within a set time interval, judging that the working state of the current defect eliminating personnel is the working state;
otherwise, judging the working state of the current defect eliminating personnel to be a non-working state.
8. The method for designing and implementing a fault defect whole process according to claim 1, wherein in step 4, the transmission of the target fault instruction manual to the communication terminal corresponding to the target defect elimination person comprises:
acquiring a first end address of a communication terminal corresponding to a target defect elimination person, and simultaneously authenticating the first end address;
when the first end address completes authentication, a second end address of a target terminal where the target fault instruction manual is located is obtained, and a target communication link is constructed based on the first end address and the second end address;
And transmitting the target fault instruction manual to the communication terminal corresponding to the target defect elimination person based on the target communication link.
9. The method of designing and implementing fault defect handling of claim 8, wherein authenticating the first end address includes:
acquiring an address code of a first end address, inputting the address code of the first end address into an address management library for matching, and judging whether the first end address is an authentication address or not;
when the address code of the first end address is matched with the address code in the address management library, judging the first end address as an authentication address;
otherwise, judging the first end address as a non-authentication address, and acquiring personnel registration information of the defect eliminating personnel corresponding to the first end address;
searching personnel registration information of the defect eliminating personnel in a preset personnel management library, and judging whether the personnel registration information of the defect eliminating personnel corresponding to the first end address exists in the preset personnel management library;
when personnel registration information of the defect eliminating personnel corresponding to the first end address exists in the preset personnel management library, the first end address is an error address, the end address is allocated to the defect eliminating personnel again based on the personnel registration information of the defect eliminating personnel, and authentication of the first end address is completed based on an allocation result;
When the personnel registration information of the defect eliminating personnel corresponding to the first end address does not exist in the preset personnel management library, authentication of the first end address cannot be achieved.
10. The method for designing and implementing the whole process of fault defect processing according to claim 1, wherein in step 4, after the completion of the fault elimination, a fault elimination log is generated, and the fault elimination log is updated in a preset fault instruction manual library, comprising:
reading the defect log, determining log keywords of the defect log, screening the log keywords of the defect log in a preset fault instruction manual library, and determining a key fault instruction manual related to the log keywords of the defect log in the preset fault instruction manual library;
reading the key fault instruction manual, determining instruction steps corresponding to the key fault instruction manual, and simultaneously reading the defect elimination log to determine defect elimination steps in the defect elimination log;
comparing the defect eliminating step with the guiding step, and determining the target similarity of the defect eliminating step and the guiding step;
acquiring a preset maximum similarity threshold and a preset similarity threshold;
comparing the target similarity with a maximum similarity threshold and a minimum similarity threshold respectively, and determining an updating strategy in a preset fault instruction manual library;
When the target similarity is greater than or equal to the maximum similarity threshold, the update strategy is that the defect elimination log is not updated in a preset fault instruction manual library;
when the target similarity is smaller than the maximum similarity threshold and equal to or larger than the minimum similarity threshold, the updating strategy is to cancel the target difference step of the missing step in the guiding step, and meanwhile, the logic sequence of the guiding step is determined, and the target difference step is updated in a preset fault guiding manual library according to the logic sequence of the guiding step;
and when the target similarity is smaller than the minimum similarity threshold, updating the strategy to newly establish a fault instruction manual in a preset fault instruction manual library.
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