CN116825308A

CN116825308A - Medical personnel scheduling management system and method

Info

Publication number: CN116825308A
Application number: CN202310812493.8A
Authority: CN
Inventors: 郭静; 张晓蕾
Original assignee: Xuanwu Hospital
Current assignee: Xuanwu Hospital
Priority date: 2023-07-04
Filing date: 2023-07-04
Publication date: 2023-09-29

Abstract

The invention relates to a medical personnel dispatch management system and method for responding to alarm calls of patients at a health diagnosis site comprising at least a plurality of patient rooms, the dispatch management system comprising a call generator configured in the patient room for sending alarm calls in response to requests from the patient room; a call receiver carried by each healthcare worker located in the healthcare facility for at least obtaining real-time location and/or progress of the healthcare worker at the healthcare facility; a call processor communicatively coupled to the call generator to receive the alert call and capable of determining responsiveness of the healthcare worker to the alert call based at least on a real-time location and/or progress of the healthcare worker at the healthcare facility from the call receiver.

Description

Medical personnel scheduling management system and method

Technical Field

The invention relates to the technical field of medical resource management, in particular to a medical personnel scheduling management system and method.

Background

The existing caregivers 'response mode at medical care facilities (e.g., hospitals) is typically a hierarchical response mode, i.e., caregivers respond and handle different degrees of response and treatment depending on the urgency of the patient's condition. Generally, four response modes are classified:

(1) Immediate response: the patient is in a very urgent state and is generally suitable for the situations of sudden cardiac arrest, choking, accidental falling, severe bleeding and the like of the patient, and the patient may need immediate rescue or emergency treatment.

(2) Fast response: the condition of the patient needs to be rapidly treated, and the device is suitable for emergency situations needing to be treated in a short time, such as medicine transfusion leakage, venous indwelling needle falling off, catheter falling off and the like.

(3) Conventional response: the condition of the patient is not particularly urgent, and the device is suitable for the situation that the patient needs to be treated in time but can be treated with a little delay, such as dyspnea of the patient, the need of adjusting the whole position, and the like.

(4) Delay response: the patient is not urgent, and can wait for a certain time to be treated, such as the patient requires to replace bedding, etc.

By the hierarchical response mode, caregivers can efficiently handle the patient's condition and provide timely treatment and observation. However, this way of responding also has some drawbacks. For example, it is difficult for a caregiver to monitor the physiological status of a patient at any time, especially for the patient in a long hospital, so in many cases, the help of the caregiver is only sought when the patient or the accompanying relatives feel bad or help is needed, the existing procedure of seeking help is often transferred step by step, that is, the nurse station is firstly dispatched to the clinical examination requirement, if the requirement is urgent or the illness is serious, the nurse is reported to go to the ward for a long time, and if the requirement is more serious, the doctor or the emergency group is informed to go to the ward, thereby causing a waste in a certain time. However, if the patient is given the discretion to select the treatment personnel reaching a certain level according to the own demand level, on one hand, the difficulty of using the patient is caused, on the other hand, the judgment of the patient is not professional, and the problem that the actual demand of the patient is not consistent with the judged demand is easily caused.

CN113140086a discloses a ward nurse call system, which comprises a plurality of sickbeds, a plurality of sickbed terminals, a plurality of nurse terminals and a master control terminal, wherein each sickbed is correspondingly provided with a sickbed terminal, and each sickbed terminal is correspondingly provided with different bed electronic identification tags; each nurse is provided with a nurse terminal, and the nurse terminals are respectively provided with different identification tags; a master control terminal is arranged in each hospital; the sickbed terminal comprises a call button, a first touch screen, a first wireless device and a two-dimensional code; the master control terminal comprises a second wireless module, a storage module, a scoring module, a matching module and a display module which are connected with each other; the nurse terminal comprises an intelligent bracelet, wherein the intelligent bracelet comprises a third wireless module, a third display module, a processing module, a response button and a completion button which are connected with each other.

When a patient places an emergency call at the subjective intent of the individual, the actual emergency situation may not be life threatening, while the indifferent response of the caretaker may lead to waste of care shifts and confusion in the diagnostic process. However, when a truly critical situation occurs, if the caregivers do not respond quickly to the coordination, it is considered that there are others who will deal with the situation, or wait for the others to deal with in coordination, which is likely to lead to delayed treatment opportunities, creating a life safety risk for the patient. At the same time, if a large number of emergency call treatments occur, without explicit reasonable response arrangements and personnel planning, the fatigue and stress of the caregivers can increase, which can lead to reduced quality of care and even to careless care.

Therefore, there is a need for a caregiver response system, particularly for use in the monitoring of long-term hospitalized patients, that can rapidly assign appropriate caregivers to patients based on their call events, and plan different response patterns based on call signals of different urgency, so that caregivers maintain a high degree of vigilance during emergency call processing, reduce false responses, repeated responses, and ineffective responses, and at the same time improve the accuracy of responses to patient's call events.

Furthermore, there are differences in one aspect due to understanding to those skilled in the art; on the other hand, since the applicant has studied a lot of documents and patents while making the present invention, the text is not limited to details and contents of all but it is by no means the present invention does not have these prior art features, but the present invention has all the prior art features, and the applicant remains in the background art to which the right of the related prior art is added.

Disclosure of Invention

Aiming at the defects of the prior art, the invention provides a medical personnel scheduling management system and a method, which aim to solve at least one or more technical problems in the prior art.

To achieve the above object, the present invention provides a healthcare worker schedule management system for responding to an alarm call of a patient at a health diagnosis site including at least a plurality of patient rooms, including:

The call generator is configured in the patient room for sending an alarm call in response to a request from the patient room;

a call receiver carried by each healthcare worker located in the healthcare facility for at least obtaining real-time location and/or ongoing treatment of the healthcare worker at the healthcare facility;

a call processor communicatively coupled to the call generator to receive the alert call, wherein,

the call processor is capable of determining responsiveness of the healthcare worker to the alert call based at least on a real-time location of the healthcare worker at the healthcare facility and/or the treatment event being performed.

The present invention provides a medical staff scheduling management system for responding to alarm calls from patient rooms at a health diagnosis site including at least a plurality of patient rooms, and a method thereof, which takes real-time distance and executing matters of each medical staff from the patient room giving alarm calls in the health diagnosis site into comprehensive consideration for determining responsiveness of medical staff, unlike the prior art which uses the distance alone as a reference index for determining responsiveness degree of medical staff, the executing matters of the medical staff can be ensured to be orderly performed according to the executing matters of the medical staff, especially matters which have important significance for life safety of patients, and the rationality of the response scheduling of the medical staff can be improved based on the executing matters of the medical staff, so that medical resources can be effectively allocated to suitable call events.

Preferably, the responsivity is determined by the call processor through weight calculations based on the real-time location of the healthcare worker at the healthcare facility and/or the event being performed.

Preferably, the call processor is further configured to:

the responsiveness of the healthcare worker to the alert call is determined based on the identity type of the healthcare worker, wherein the responsiveness is determined by weight calculation based on the healthcare worker's real-time location at the healthcare facility, the event being performed, and/or the identity type.

When the response capability of the medical staff to the alarm call from the patient room is determined, the identity/qualification of the medical staff is further taken into consideration for responding to the alarm call, so that the adaptation degree of the medical staff to be responded and the event to be responded corresponding to the corresponding alarm call is improved, the occurrence probability that the medical staff to be responded, confirmed and planned to be assigned by the system, possibly cannot accurately process the patient event indicated by the corresponding alarm call is reduced, firstly, the medical staff is prevented from being frequently notified and changed for rolling among different alarm calls due to the level or capability limitation, the physical and mental burden of the medical staff is increased, and the processing time is delayed; secondly, the medical staff entering the room of the patient can not effectively process the current event to be responded because of the level or capacity limitation, so that the help calling of the patient is delayed, and the further deterioration of the physiological and psychological states of the patient can be caused; thirdly, frequent notification and change of call are avoided, so that busy medical staff can generate annoyance and conflicted emotion more easily, and thus response can be refused subjectively or subconsciously, or call notification which does not coincide with the identity of the medical staff can be wrongly responded due to misleading emotion; the system can send dispatching or notification instructions to a large number of medical staff for dispatching simultaneously, so that the congestion degree of a communication channel is increased, the response and processing burden of the system is increased, the probability that limited medical resources are wasted is increased, and particularly, alarm calls with higher priority or emergency degree exist in the same period.

Preferably, the call processor is further configured to:

the responsiveness of the healthcare worker to the alert call is determined based on the degree of fatigue of the healthcare worker, wherein the responsiveness is determined by weight calculation based on the real-time location of the healthcare worker at the healthcare facility, the event, the identity type, and/or the degree of fatigue.

When the response capability of the medical staff to the alarm call from the room of the patient is determined, the fatigue degree of the medical staff is further taken into consideration of the response to the alarm call, so that the adaptation degree of the medical staff to be responded to the corresponding event to be responded to is improved. In view of this, firstly, it can be avoided that medical staff with high fatigue is frequently notified and dispatched to a patient room to process corresponding alarm calls, so as to relieve the physical and psychological pressure of the medical staff and ensure the efficiency and effect of subsequent work; secondly, the medical staff with high fatigue is prevented from being frequently notified and dispatched to the patient room to process corresponding alarm calls, so that the request of the patient is processed inefficiently or wrongly, and the life health of the patient can be negatively influenced; thirdly, the allocation and the processing of the alarm call are planned by referring to the fatigue degree of the medical staff, so that the resource rationalization and the utilization of the health diagnosis and treatment place are improved, more importantly, the humanized management of the medical staff is improved, namely, the scheduling management of the medical staff is started based on the state of the staff, and the only basis of objective factors such as the distance between the medical staff and an incident patient room is not needed, so that the response rate of the alarm call and the expected processing result are considered, and meanwhile, the negative influence possibly generated on the medical staff due to the response and the processing of the alarm call is considered.

Preferably, the responsiveness is determined by the call processor by weight calculation based on at least two of real-time location of the healthcare worker at the healthcare facility, the event, the identity type, and the degree of fatigue.

Preferably, the call processor is further configured to: based on the call level of the alert call sent in response to the request from the patient's room, at least one healthcare worker whose identity type is compatible with the call level is determined from among the respondable healthcare workers.

Preferably, the healthcare worker is determined to be nonresponsible when the distance between the healthcare worker's real-time location at the healthcare facility and the patient's room in which the alarm call is sent exceeds a set threshold.

Preferably, the call processor is further configured to: when it is determined that the healthcare worker is in a non-patient room in the healthcare facility based on the real-time location of the healthcare worker at the healthcare facility from the call receiver, the healthcare worker is determined to be nonresponsible.

Preferably, the request from the patient room includes an active trigger and a passive trigger from the patient room,

wherein,,

the active trigger is configured to generate an alert call in response to the active trigger by the patient;

the passive trigger is configured to generate an alarm call in response to an abnormal and/or unexpected out-of-bed action of one or more vital sign indicators of the patient.

Preferably, the present invention also relates to a method for managing the dispatch of medical staff in response to an alarm call from a patient room at a health care facility comprising at least a plurality of patient rooms, which may comprise the steps of:

the call generator sending an alert call in response to a request from the patient room;

the call receiver acquires the real-time position and/or the progress of each medical staff in the health diagnosis and treatment place;

the call processor receives the alert calls and determines responsiveness of each healthcare worker to the alert calls based at least on real-time location and/or progress of the healthcare worker at the healthcare facility from the call receiver.

Preferably, the call processor schedules the cross-regional support response according to the immediate location of each healthcare worker upon occurrence of an emergency public health event not attributed to a request for a patient room, wherein the healthcare workers determined by the call processor do not include the person performing the high priority task.

In particular, in the event of emergency public events such as natural disasters, public health events and social security events, the health care facility will be faced with a large number of emergency treatment tasks, at which time the call processor will arrange for cross-regional support to correspond, e.g., cross-department, cross-floor response, according to the instant distance of the healthcare worker. However, for medical personnel performing high priority tasks, such as those performing rescue, will not be determined to be responders, which can both ensure that the emergency treatment process of the hospital patient is not impacted and that as much care resources as possible are scheduled for support.

Drawings

FIG. 1 is a functional block diagram of a healthcare worker scheduling management system according to a preferred embodiment of the present invention;

fig. 2 is a schematic flow chart of a medical personnel scheduling management method according to a preferred embodiment of the present invention.

List of reference numerals

100: a call generator; 200: a call receiver; 300: a call processor; 400: medical staff; 110: a caller; 120: a life monitoring device; 130: and (5) moving the monitoring equipment.

Detailed Description

The preferred embodiments of the present invention will be described in detail below with reference to the accompanying drawings so that the advantages and features of the present invention can be more easily understood by those skilled in the art, thereby making clear and defining the scope of the present invention.

Example 1

The present invention provides a healthcare worker scheduling management system, which is preferably used in a health care farm containing at least a plurality of patient rooms so as to timely respond to a request or alarm call of a patient, and may include a server, a calling device and a positioning device for determining responsiveness of a healthcare worker to respond to the request or call of the patient.

According to a preferred embodiment, the health care facility may be a hospital, clinic, welfare or nursing home or the like. In particular, the health care facility may comprise several monitoring units, such as a general patient monitoring unit, a pediatric monitoring unit, an obstetrical monitoring unit, an intensive care unit, etc. These units may in turn comprise several patient rooms for receiving patients.

Further, these health care facilities often also include other rooms of several non-patient rooms, such as washrooms, storage rooms, rest rooms, dressing rooms, and the like. In particular, portions of these non-patient rooms are often unsuitable for timely responding to alarm calls from the patient room as non-responsive rooms, such as toilets, operating rooms, and the like. In other words, the healthcare worker 400 may be designated as nonresponsible by the system when the healthcare worker is in a non-patient room in a healthcare facility. It should be understood that nonresponsible rooms of a bathroom, operating room, etc. that are not suitable for responding to an alarm call are merely illustrative as non-limiting examples and may be determined by the designer themselves.

According to a preferred embodiment, each patient room is typically provided with a patient support device, such as a hospital bed. Further, the patient's bed is often also provided with a pager/call button for calling for help to a nurse or doctor.

Preferably, in the present invention, the calling device may include a call server for instructing a healthcare worker to process a request/call in response to the request/call, a primary call station in communication with the call server, a secondary call station distributed in at least one room, a signal indicator (such as a signal light located at a doorway of the room) provided in the patient room, and a call generator located at a patient's hospital bed. In particular, a secondary call station may be provided in one of the patient rooms or in a non-patient room, the secondary call station allowing the healthcare worker 400 to actively enter call assistance to summon other available caregivers to the corresponding patient room.

According to a preferred embodiment, the calling means may be used to receive a request or call from the patient room, which is issued by the patient or a caregiver. Further, the calling device may include a call receiver carried by each healthcare worker, such as a portable communication device responsive to dispatch/instruction instructions from the call server, in addition to a call generator disposed in the patient's room. Specifically, the medical staff can know the content of the dispatching/indicating instruction of the calling server (such as the room number of the patient, the bed number, the corresponding event level to be responded and the like) through the portable communication device carried by the medical staff, and can determine whether to respond to the dispatching/indicating instruction of the calling server and adjust the responsivity (such as refusing to respond) of the medical staff through the portable communication device.

According to a preferred embodiment, the positioning device may be a positioning device worn by a caregiver and/or a patient, such as a portable/wearable device provided with at least a positioning tag. In particular, the positioning device may be mechanically and/or electrically coupled to a portable communication device carried by a caregiver and/or a patient. More specifically, as the caregiver and/or patient walks in the healthcare setting, the locating device may record and transmit the caregiver and/or patient location information in a manner that correlates the caregiver and/or patient's identification tag with their real-time location so that the system may determine the three-dimensional spatial location of the caregiver and/or patient in the hospital, clinic, etc. In particular, the positioning device may employ one or more of WiFI, bluetooth, infrared, ultrasound, and ultra wideband to determine the location of a caregiver and/or patient in a health care setting.

Specifically, referring to fig. 1, the medical personnel scheduling management system provided by the present invention may include:

a call generator 100, disposed in the patient room, for sending an alarm call in response to a request from the patient room.

The call receiver 200 is carried by each healthcare worker 400 located in the healthcare facility for at least obtaining real-time location and performance of events by the healthcare worker 400 at the healthcare facility.

A call processor 300 communicatively coupled to the call generator 100 to receive alarm calls, wherein the call processor 300 is capable of determining responsiveness of each healthcare worker 400 to an alarm call based at least on real-time location and progress of the healthcare worker 400 at the healthcare venue.

According to a preferred embodiment, the call generator 100, the call receiver 200, and the call processor 300 may be communicatively connected to each other through a Health Information System (HIS) configured in a health care facility to allow data generated and transmitted by the call generator 100, the call receiver 200, and the call processor 300 to be interactively shared in the health care facility.

According to a preferred embodiment, referring to fig. 1, the present invention provides a call generator 100 configured in a patient's room may include a caller 110 configured near a patient's hospital bed and a life monitoring device 120 and a movement detection device 130 coupled directly or indirectly to the hospital bed.

In particular, the pager 110 may be a call button disposed on a patient's hospital bed for sending a call to the healthcare worker 400 in response to a patient's press. The vital monitoring device 120 may be a monitor equipped in a health care setting such as a hospital or clinic, and such a monitor generally has a function of detecting a plurality of vital sign parameters such as heart rate, respiratory rate, pulse, body temperature, blood oxygen and blood pressure, and is used for alerting the system in response to abnormality of any vital sign index of the patient. The movement detection device 130 may be a detection device that determines the out-of-bed behavior of the patient based on one or more of position detection or pressure detection, such devices may be attached to the patient's hospital bed, or mechanically and/or electrically coupled to the patient's hospital bed.

According to a preferred embodiment, the present invention provides for the call generator 100 to respond to patient movements to send a call to a call receiving device (e.g., call receiver 200) of a system (e.g., a nurse station) or healthcare worker 400. In particular, the triggering/sending of an alarm call to the call receiver 200 of the nurses' station or healthcare worker 400 due to the action of the patient may be performed actively or passively.

According to a preferred embodiment, the passive triggering may be performed with a detection element arranged on the patient's bed, such as the mobile monitoring device 130 shown in fig. 1. For example, the mobile monitoring device 130 may be configured to detect an impermissible out-of-bed motion of the patient via a pressure sensor or position sensor or the like, alert the system when the patient generates an undesired out-of-bed motion, and generate an alert call. Specifically, when the patient is not in a hospital bed or in an improper position in the bed, the call generator 100 sends a call to a system (e.g., a nurse station) or a call receiving device of a nurse or doctor (e.g., the call receiver 200). Alternatively, the mobile monitoring device 130 may also detect patient out-of-bed behavior by means of resistive sensors, capacitive sensors, and/or optical sensors including infrared sensors, cameras, and the like. In particular, in order to achieve the above object, the present invention is not intended to improve the specific arrangement details of various types of contact/non-contact detecting elements, and reference is made to the disclosed related art.

According to a preferred embodiment, passive triggering may also be achieved using a life monitoring device 120 as shown in fig. 1. Specifically, when one or more vital signs of the patient, such as heart rate, respiratory rate, pulse, body temperature, blood oxygen, and/or blood pressure, are abnormal compared to the standard threshold, the vital monitoring device 120 generates an alarm call and provides it to the call receiving device of the system or healthcare worker 400 through the transmission port of the patient's room.

According to a preferred embodiment, the present system or vital monitoring device 120 can record critical node events when an abnormality occurs in a patient's vital signs, such as (1) unstable administration of a pressure boost or pressure reduction agent to the patient's blood pressure; (2) taking heart rate reducing medicine for patients with excessive heart rate; (3) executing corresponding intervention measures for patient blood oxygen deficiency; (4) patients take corresponding medicines due to shortness of breath caused by pain or fever. Particularly, the key node events in the treatment and nursing process are recorded, so that the medical staff 400 can conveniently and rapidly observe the corresponding vital sign changes of the patient before and after the node, and the detailed adjustment of related measures, such as increase and decrease of the dosage or superposition of other intervention measures, can be rapidly made, and the medical staff 400 can be reminded of the medication incompatibility. In addition, each key node event is analyzed, dissected and improved, so that the traditional Chinese medicine patient management efficiency in the health diagnosis and treatment places can be improved, the treatment and nursing quality is improved, and the time cost is reduced.

According to a preferred embodiment, the active trigger may be in response to the patient or nurse pressing a call button of the hospital bed to issue a call for help to the healthcare worker 400. In particular, to accommodate different call requests actively generated by a patient, the caller 110 deployed in the patient's room may have multiple gear positions in response to the patient's different call requests. Specifically, caller 110 may have, for example, four call gears that may be formed by configuring call buttons with different identifications. More specifically, the four call gears have different call priorities corresponding to-be-responded to items/events having different degrees of urgency.

In other words, the alert call generated in response to a request from the patient room may include both forms of active triggering configured to generate an alert call in response to an active trigger (e.g., a press) by the patient, and passive triggering; the passive trigger is configured to generate an alarm call in response to an abnormal and/or unexpected out-of-bed action of one or more vital sign indicators of the patient.

By way of non-limiting example, when caller 110 is configured with four call gears, the first gear may have the highest priority, which generally corresponds to the highest urgency of the backlog/event, which may be a critical condition that can be visually observed by the naked eye, such as dyspnea, jet vomiting, sweaty or cramps of the limbs, etc. In general, if a patient develops a condition as described above, vital sign data such as heart rate, blood pressure, and/or blood oxygen may also fluctuate dramatically, and these fluctuations may be detected and recorded by the vital monitoring device 120.

Thus, when a patient or caregiver is actively engaged in a first-order call, the present system or healthcare provider 400 can determine whether the first-order call is appropriate based on the vital sign monitoring data at that time. For example, if an abnormality occurs in vital sign monitoring data of the patient, the caller 110 generates and transmits a first-gear call signal in response to the request; otherwise, if the monitoring data is normal, the first-gear call signal can be reduced to the second-gear call signal. This is to avoid frequent occurrence of distress signals that are inconsistent with their actual situation, caused by false touches, malicious touches or other irrational distress occasions by the patient, thereby affecting the dispatch allocation of medical care resources, and more seriously affecting the life health of other patients to be rescued, such as allocating nurses with more excellent skill levels to patient rooms that only need general treatment and do not need advanced rescue operations.

According to a preferred embodiment, the second gear may have a lower priority than the first gear, which generally corresponds to a lower degree of urgency for the backlog/event than the first gear. Specifically, the to-be-responded item/event corresponding to the second gear may be that the patient needs to take medicine, change transfusion, change liquid, etc., or that the patient feel uncomfortable before the medical care personnel 400 checks and verifies.

According to a preferred embodiment, the third gear may have a lower priority than the second gear. Specifically, the to-be-responded item/event corresponding to the third gear may be that the patient needs daily life care, such as wound debridement, wound disinfection, excrement treatment, and the like.

According to a preferred embodiment, the fourth gear may have a lower priority than the third gear. Specifically, the to-be-responded item/event corresponding to the fourth gear may be that the patient needs to perform illness state communication, emotion guiding, etc.

It should be understood that the above configuration of the gear of the caller 110 is merely illustrative as a non-limiting example, and those skilled in the art may configure different levels of call gears for the caller 110 as required, and the call priority of each call gear and the corresponding to-be-responded item/event may be edited/set automatically according to the information of the specific health diagnosis place and care object.

According to a preferred embodiment, the call processor 300 may form different types of alerts and notifications in response to alert calls sent in response to requests from the patient's room. In particular, for example, when an alarm call issued by a patient room is not answered by healthcare worker 400 within a first time threshold, call processor 300 may instruct an indicator light at the entrance to the unanswered patient room to emit a flashing yellow light. Further, if the unanswered alarm call continues until the second time threshold range, the call processor 300 may instruct an indicator light at the entrance of the unanswered patient room to illuminate a long-colored red light. In particular, a signaling indicator such as an indicator light may be considered as a means of prompting healthcare worker 400 to process an alarm call from a patient room. The specific notification method, for example, the light emission color, frequency, time length, etc. of the indicator lamp may be different in view of the priority or emergency level of the to-be-responded item/event corresponding to the alarm call issued by the patient room, and is not particularly limited.

According to a preferred embodiment, the call receiver 200 may be a portable communication device worn by the healthcare worker 400, including but not limited to pagers, walkie talkies, smartphones/bracelets, tablet computers, and the like. In particular, each portable communication device may be used by the healthcare provider 400 to respond to scheduling instructions of the call processor 300 (e.g., to send prompting instructions to the healthcare provider 400 related to an alarm call of a patient room), or to designate the healthcare provider 400 as responsive or non-responsive itself. In particular, each portable communication device is further configured to present content contained by the scheduling instructions, such as patient room number, bed number, and corresponding event class to be responded to, and the like. Further, the call receiver 200 worn by the medical staff 400 may be provided with a positioning function so that the call processor 300 can determine the position of each medical staff 400 in the health care facility in real time.

According to a preferred embodiment, the call receiver 200 worn by the medical staff 400 may also provide human input so that when the medical staff 400 walks through various spaces (e.g., rooms, hallways, or hallways) in the health care facility, the medical staff 400 may input what is about to or is performing, such as diagnosis of a condition, emotional distraction, changing of infusion or surgery, etc., through the call receiver 200. Alternatively, the progress of the healthcare worker 400 in each space in the healthcare facility may be determined by the healthcare worker 400 based on preset project orders, such as selecting a corresponding progress when entering each room in the healthcare facility.

According to a preferred embodiment, the call receiver 200 worn by the healthcare worker 400 may also be equipped with a trigger or confirmation feature, such as a touch sensor or button. In particular, healthcare worker 400 may select whether to accept or reject an alarm call from a patient room via a trigger or confirmation portion of call receiver 200. In particular, one or more item policies to be validated, such as alarm calls from different patient rooms arranged in a time series, may be displayed on a display portion of the call receiver 200 worn by the healthcare worker 400, and the healthcare worker 400 may click on the item policies to choose to respond or reject the alarm call from the patient room.

According to a preferred embodiment, the call processor 300 is capable of recording the duration of an alarm call made in each patient room when the alarm call is made by the call generator 100 in the patient room. The call receiver 200 worn by each healthcare worker 400 may have a timer associated with an alarm call placed in the patient's room. Specifically, when any one of the healthcare workers 400 enters a patient room in which an alarm call is placed, the call processor 300 stops recording the duration of the alarm call placed in that patient room. On the other hand, the call processor 300 can record the response time of any one of the medical personnel 400 in response to an alarm call issued by the patient room, such as the time taken from the confirmation of receipt of the alarm call issued by the patient room to the entry into the patient room to process the alarm call.

According to a preferred embodiment, the response or receipt of an alarm call from the patient room by the healthcare worker 400 based on the notification of the call processor 300 may be the healthcare worker 400 acknowledging the call to the patient room from which the alarm call was made or communicating with the patient room to call the patient through a secondary call station near the patient room or a portable call receiver 200 carried by the healthcare worker 400. Further, upon the healthcare worker 400 responding to or receiving an alarm call from the patient room based on the notification of the call processor 300, the call processor 300 may notify the master nurse station and/or the patient or caregiver of the patient room that issued the alarm call that the alarm call has been received.

According to a preferred embodiment, in the present invention, the responsiveness of the healthcare worker 400 to the alarm call determined by the call processor 300 based on the real-time location of the healthcare worker 400 at the healthcare facility and the event may be determined based on the sum of the two responsiveness indicators, i.e., the real-time location of the healthcare worker 400 at the healthcare facility and the event, corrected based on the weighting coefficients.

Specifically, a specific example of responsivity (Re) may be: re=a×d+b×e, where Re is responsiveness of each healthcare worker; a is a position coefficient, which may represent a weighting coefficient corresponding to a distance D between a real-time position of the healthcare worker 400 at the healthcare location and a patient room where an alarm call is issued; b is a matter factor, and may represent a weighting factor corresponding to the progress matter E executed by the medical staff 400 at the health care facility. In particular, as regards the weighting coefficients a, b, they may be set by machine learning, predetermined threshold programming, self-setting by medical personnel and/or in other possible ways. It should be appreciated that the weight calculation for responsivity described above is merely illustrative as a non-limiting example, and that other weight calculation methods may be selected as desired by those skilled in the art.

According to a preferred embodiment, the distance response index (i.e., a x D) associated with the location factor a generally varies according to the distance D between the real-time location of the healthcare worker 400 at the point of care and the patient room where the alert call is placed. Specifically, for different distances D, the response value ranges may correspond to different response value ranges, for example, the response value range corresponding to 5 m-10 m is 85, so that the distance response index (i.e., a×d) related to the position coefficient a has different index ranges according to the distance D. In particular, each healthcare worker 400 has a different response priority for alert calls placed in the patient room given the different real-time locations of each healthcare worker at the healthcare facility.

According to a preferred embodiment, the transaction response indicator (i.e., b x E) associated with the transaction coefficient b generally varies according to the type of performed transaction E performed by the healthcare worker 400 at the healthcare facility. Specifically, for different proceeding matters E, it may correspond to different response value ranges, for example, the response value range corresponding to emotion guiding the patient is 90, and the response value range corresponding to physical examination performed on the patient is 30, so that the matter response index (i.e. b×e) related to the matter coefficient b has different index ranges according to the proceeding matters E. In particular, different treatment events, such as events for patient infusion, cleaning of the patient's room, checking of the patient's condition, etc., typically correspond to different levels of importance, and thus each healthcare worker has a different priority in responding to alarm calls placed in the patient's room due to the different types of events being performed.

According to a preferred embodiment, in view of the timeliness of responding to an alarm call, if the distance between the healthcare worker 400 and the patient room in which the alarm call is placed exceeds a set threshold, the call processor 300 may determine/designate it as non-responsive.

Further, in the present invention, in addition to determining responsiveness of the healthcare worker 400 to an alarm call based on the real-time location and progress of the healthcare worker 400 at the healthcare facility, the call processor 300 may also determine responsiveness of the healthcare worker 400 to an alarm call from the patient room according to the identity type of the healthcare worker 400.

In particular, when referring to the identity type of healthcare worker 400, a particular example of responsivity (Re) may be: re=a+d+b+e+c I, where Re is responsiveness of each healthcare worker; a is a position coefficient, which may represent a weighting coefficient corresponding to a distance D between a real-time position of the healthcare worker 400 at the healthcare location and a patient room where an alarm call is issued; b is a matter coefficient, and may represent a weighting coefficient corresponding to the progress matter E executed by the medical staff 400 at the health care site; c is an identity factor, which may represent a weighting factor (or role/qualification undertaken) corresponding to the identity type I of the healthcare worker 400 at the healthcare facility. In particular, as regards the weighting coefficients a, b, c, they may be set by machine learning, predetermined threshold programming, medical personnel self-setting and/or other possible ways.

According to a preferred embodiment, the identity response indicator (i.e., c x I) associated with identity type I generally varies according to the identity type I (or role/qualification undertaken) of healthcare worker 400 at the healthcare facility. Specifically, for different identity types I, it may correspond to different response value ranges, for example, the response value range corresponding to the nurse is 70, the response value range corresponding to the nurse length is 80, and the response value range corresponding to the attending physician is 90, so that the identity response index (i.e., c×i) related to the identity type I has different index ranges with the identity type I.

In particular, given the different identity types I of the healthcare workers 400, such as nurses, nurses ' health, and attending physicians, etc., that, due to their different qualifications and/or capabilities, exhibit different competency for alert calls or to-be-responded to events from the patient's room, each healthcare worker 400 in turn has a different response priority for alert calls placed to the patient's room.

In particular, as healthcare provider 400 is more qualified or rated, it is generally able to more timely and accurately handle issues that are not handled by more other low-level healthcare providers 400, thereby, when the identity/qualification of healthcare provider 400 is taken into consideration in response to an alarm call, the degree of compliance of healthcare provider 400 to the event to be responded to corresponding to the corresponding alarm call may be increased, thereby reducing the probability of occurrence of patient events indicated by the system-acknowledged and scheduled healthcare provider 400 that may not be able to accurately handle the corresponding alarm call, as well as avoiding healthcare provider 400 from being frequently notified and altered to roll between different alarm calls due to rating or capacity limitations, resulting in increased physical and mental burden on healthcare provider 400, and delayed processing opportunities; secondly, the medical staff 400 entering the room of the patient can not effectively process the current event to be responded because of the level or capacity limitation, so that the help calling of the patient is delayed, and the further deterioration of the physiological and psychological states of the patient can be caused; thirdly, frequent notification and change of calls are avoided, so that busy medical staff 400 is more prone to generate dysphoria and conflicted emotion, and thus response can be subjectively or subconsciously refused, or call notification which does not coincide with the identity of the staff can be wrongly responded due to misleading emotion; the four steps avoid generating more similar responsive instructions by considering the positions and the progress of the medical staff 400, so that the system can send scheduling or notification instructions to a large number of medical staff 400 for scheduling at the same time, thereby not only increasing the congestion degree of the communication channel to increase the response and processing burden of the system, but also increasing the probability of wasting limited medical resources, especially when alarm calls with higher priority or emergency degree exist in the same period.

Still further, in the present invention, in addition to determining responsiveness of the healthcare worker 400 to alarm calls based on the real-time location, progress and identity type of the healthcare worker 400 at the healthcare facility, the call processor 300 may also determine responsiveness of the healthcare worker 400 to alarm calls from the patient room based on the fatigue level of the healthcare worker 400.

In particular, when referring to the degree of fatigue of healthcare worker 400, a particular example of responsivity (Re) may be: re=a+b+e+c+i+d+f, where Re is responsiveness of each healthcare worker; a is a position coefficient, which may represent a weighting coefficient corresponding to a distance D between a real-time position of the healthcare worker 400 at the healthcare location and a patient room where an alarm call is issued; b is a matter coefficient, and may represent a weighting coefficient corresponding to the progress matter E executed by the medical staff 400 at the health care site; c is an identity coefficient, which may represent a weighting coefficient (or role/qualification undertaken) corresponding to the identity type I of the healthcare worker 400 at the healthcare facility; d is a fatigue coefficient, and may represent a weight coefficient corresponding to the degree of fatigue F that the healthcare worker 400 has accumulated at the healthcare site. In particular, regarding the weighting coefficients a, b, c, d, they may be set by machine learning, predetermined threshold programming, medical personnel self-setting, and/or other possible manners.

According to a preferred embodiment, the fatigue response index (i.e., d x F) related to the degree of fatigue F generally varies according to the degree of fatigue F of the healthcare worker 400 at the point of health care facility. Specifically, as the matters performed by the medical staff 400 and the duration thereof are continuously accumulated in the health care facility, the fatigue of the medical staff 400 is continuously accumulated, or the energy thereof is generally reduced along with the accumulation of the performed matters and the working duration, so that the response duration and the processing capability of the medical staff 400 to the alarm call may be obviously reduced.

According to a preferred embodiment, the call processor 300 may communicate with a personnel management system, an attendance system, a health information system, etc. configured at the health care facility to acquire the type of event that each medical personnel 400 has performed at the health care facility and the processing time period thereof, so that the real-time fatigue degree (or energy value) of each medical personnel 400 may be calculated. In particular, the specific calculation of the degree of fatigue F of the healthcare worker 400 may be from a medical worker self-setting, a predetermined threshold programming, or machine learning. By way of non-limiting example, the degree of fatigue F of the healthcare worker 400 may be determined by a form of a lookup table, such as different treatment events corresponding to different initial fatigue values, and the initial fatigue values generally increase as the treatment duration increases.

Further, for different fatigue degrees F, it may correspond to different response value ranges, for example, the response value range corresponding to the primary fatigue is 90, and the response value range corresponding to the advanced fatigue is 60, so that the fatigue response index (i.e., d×f) related to the fatigue degree F has different index ranges according to the different fatigue degrees F. In particular, in view of the different levels of fatigue F of the healthcare worker 400, it presents different levels of responsiveness and processing efficiency to alarm calls or to-be-responded items from the patient room, such that healthcare workers 400 having different levels of fatigue F have different response priorities to alarm calls issued from the patient room.

It should be noted that, as the fatigue of the medical staff 400 continuously accumulates, the response speed of the medical staff 400 to the alarm call from the patient room and the processing capability of the corresponding alarm call to process the corresponding alarm call also decrease, so when determining the response capability of each medical staff 400 to the alarm call from the patient room, the present invention takes the fatigue F of the medical staff 400 into consideration of the response to the alarm call, so as to improve the adaptation degree of the medical staff 400 to be responded to the corresponding alarm call, firstly, it can avoid that the medical staff 400 with high fatigue is frequently notified and dispatched to the patient room to process the corresponding alarm call, so as to relieve the physical and psychological stress of the medical staff 400 and ensure the efficiency and effect of the subsequent work; secondly, the medical staff 400 with high fatigue is prevented from being frequently notified and dispatched to the patient room to process the corresponding alarm call, thereby causing the patient's request to be processed inefficiently or erroneously, and possibly negatively affecting the patient's life health; thirdly, the allocation and the processing of the alarm call are planned by referring to the fatigue degree of the medical staff 400, so that the resource rationalization and the utilization of the health diagnosis and treatment place are improved, more importantly, the humanized management of the medical staff 400 is improved, namely, the scheduling management of the medical staff 400 is started based on the state of the staff, and the only basis of objective factors such as the distance between the medical staff 400 and a room of an incident patient is not needed, so that the response rate and the expected processing result of the alarm call are considered, and meanwhile, the negative influence possibly generated on the medical staff 400 due to the response and the processing of the alarm call is considered.

It should be noted that, when the responsivity (Re) described in the present invention specifically relates to a plurality of responsivity indexes such as real-time location D, progress E, identity type I, and fatigue degree F of the medical staff 400 at the health diagnosis site, one skilled in the art may select any one or more of them to calculate the responsivity (Re) of the medical staff 400 according to the need. Further, when referring to calculating responsiveness (Re) of healthcare worker 400 using a plurality of real-time locations D, performance items E, identity types O, and fatigue levels F of healthcare worker 400 at a healthcare facility, one skilled in the art may select any of a plurality of responsiveness indicators therein as desired to form different combinations.

In addition, when the responsivity (Re) of the healthcare worker 400 is calculated by, for example, weight configuration, involving utilizing a plurality of real-time locations D, events E, identity types I, and fatigue degrees F of the healthcare worker 400 at the healthcare facility, the weight coefficients corresponding to each responsivity index may be from machine learning, predetermined threshold programming, and/or medical worker self-setting, etc. In particular, it should be understood that the above description of calculating the responsiveness (Re) of healthcare worker 400 using one or more of real-time location D, progress E, identity type I, and fatigue F is merely a non-limiting example, and should not be considered as a specific limitation of the present invention, and that one skilled in the art may determine the responsiveness (Re) of healthcare worker 400 by other possible mathematical formulas based on the responsiveness index described above.

According to a preferred embodiment, as previously described, the call generator 100, and in particular the caller 110, may be configured with a plurality of call gears for indicating different degrees of urgency for the event to be responded to. In view of this, in the present invention, when the patient room generates alarm calls having different degrees of urgency, based on the call level (e.g., first gear, second gear, etc. as described above) of the alarm call from the patient room, the call processor 300 can determine at least one healthcare worker 400 whose identity type in responsiveness is compatible with the call level from among the respondable healthcare workers 400.

In particular, in view of the different call levels of alarm calls from the patient's room, the degree of urgency and/or the possible consequences of the event to be responded to for each call level are different, so it is important to provide healthcare personnel 400 with an alarm call having a different call level. In particular, in response to an alarm call made in response to a request from a patient room, call processor 300 may determine the responsiveness of each healthcare worker 400 to the one or more alarm calls based at least on the real-time location and progress of each healthcare worker 400 in the healthcare facility, and the responsiveness of each healthcare worker to the respective alarm call may be displayed on a display of the master nurse station or system in a high to low sequence.

According to a preferred embodiment, alarm calls of different call classes may correspond to healthcare workers 400 having different responsivities, e.g., a first gear call may correspond to a responsivity range of 90-100 and a third gear call may correspond to a responsivity range of 70-80. In view of this, based on the call level of the alarm call generated by the patient room, the call processor 300 may determine at least one respondable healthcare worker 400 within a responsivity range that is compatible with the call level of the alarm call, and send a pending response instruction marked with the call level to the portable communication device (i.e., the call receiver 200) carried thereby.

Further, the plurality of medical staff members 400 available for response generally correspond to different identities (e.g., levels or qualifications), and therefore, among the plurality of responsive medical staff members 400 that can be scheduled, at least one medical staff member 400 that is appropriate for the call level of the generated alarm call is determined based on the identity type of each medical staff member 400, and a to-be-responded instruction marked with the call level is transmitted to the portable communication device (i.e., the call receiver 200) that it carries. In particular, determining a healthcare worker 400 that is appropriate for the call level of the alarm call among the several healthcare workers 400 available for response can improve the timeliness and accuracy of processing the event to be responded corresponding to the alarm call, reducing the likelihood that the alarm call cannot be handled in time due to the healthcare worker 400 level or capability limitations.

Example 2

This embodiment is a further improvement of the content of embodiment 1, and the repeated content will not be described again.

The invention provides a medical staff scheduling management method for a health diagnosis field at least comprising a plurality of patient rooms so as to timely respond to a request or an alarm call of a patient, which can comprise one or more of the following steps:

the call generator 100 sends an alarm call in response to a request from a patient room;

the call receiver 200 obtains the real-time location and/or progress of each healthcare worker 400 at the healthcare facility;

the call processor 300 receives the alert calls and determines the responsiveness of each healthcare provider 400 for the alert calls based at least on the real-time location and/or progress of the healthcare provider 400 at the healthcare facility from the call receiver 200.

According to a preferred embodiment, determining responsiveness of each healthcare worker 400 to an alert call based on the real-time location and/or progress of the healthcare worker 400 at the healthcare facility may be determined by weighting the real-time location and/or progress of the healthcare worker 400 at the healthcare facility. For example, a special case of responsivity (Re) may be: re=a×d+b×e, where Re is responsiveness of each healthcare worker; a is a position coefficient, which may represent a weighting coefficient corresponding to a distance D between a real-time position of the healthcare worker 400 at the healthcare location and a patient room where an alarm call is issued; b is a matter factor, and may represent a weighting factor corresponding to the progress matter E executed by the medical staff 400 at the health care facility. In particular, as regards the weighting coefficients a, b, they may be set by machine learning, predetermined threshold programming, self-setting by medical personnel and/or in other possible ways. It should be appreciated that the weight calculation for responsivity described above is merely illustrative as a non-limiting example, and that other weight calculation methods may be selected as desired by those skilled in the art.

Further, the medical personnel scheduling management method provided by the invention can further comprise the following steps: call processor 300 determines responsiveness of healthcare worker 400 to an alert call based on the identity type of healthcare worker 400. In particular, in addition to the real-time location and/or performance of the healthcare worker 400 at the healthcare facility, when it is referred to determining responsiveness of the healthcare worker 400 to an alert call using the identity type of the healthcare worker 400, one particular example of responsiveness (Re) may be: re=a+d+b+e+c I, where Re is responsiveness of each healthcare worker; a is a position coefficient, which may represent a weighting coefficient corresponding to a distance D between a real-time position of the healthcare worker 400 at the healthcare location and a patient room where an alarm call is issued; b is a matter coefficient, and may represent a weighting coefficient corresponding to the progress matter E executed by the medical staff 400 at the health care site; c is an identity factor, which may represent a weighting factor (or role/qualification undertaken) corresponding to the identity type I of the healthcare worker 400 at the healthcare facility.

Further, the medical personnel scheduling management method provided by the invention can further comprise the following steps: call processor 300 determines responsiveness of healthcare worker 400 to alert calls based on the degree of fatigue of healthcare worker 400. In particular, in addition to the real-time location, progress and/or identity type of healthcare worker 400 at the healthcare facility, when it is referred to determining responsiveness of healthcare worker 400 to an alert call using the degree of fatigue of healthcare worker 400 at the healthcare facility, one particular example of responsiveness (Re) may be: re=a+b+e+c+i+d+f, where Re is responsiveness of each healthcare worker; a is a position coefficient, which may represent a weighting coefficient corresponding to a distance D between a real-time position of the healthcare worker 400 at the healthcare location and a patient room where an alarm call is issued; b is a matter coefficient, and may represent a weighting coefficient corresponding to the progress matter E executed by the medical staff 400 at the health care site; c is an identity coefficient, which may represent a weighting coefficient (or role/qualification undertaken) corresponding to the identity type I of the healthcare worker 400 at the healthcare facility; d is a fatigue coefficient, and may represent a weight coefficient corresponding to the degree of fatigue F that the healthcare worker 400 has accumulated at the healthcare site.

According to a preferred embodiment, the medical personnel scheduling management method provided by the invention further comprises the following steps: based on the call level of the alert call sent in response to the request from the patient's room, at least one healthcare worker 400 having an identity type compatible with the call level is determined from among the respondable healthcare workers 400.

According to a preferred embodiment, the medical personnel scheduling management method provided by the invention further comprises the following steps: when it is determined that the healthcare worker 400 is in a non-patient room in the healthcare facility based on the real-time location of the healthcare worker 400 at the healthcare facility, the healthcare worker 400 is determined or indicated as non-responsive.

In particular, fig. 2 shows a schematic flow chart of a medical personnel scheduling management method provided by the invention in a preferred embodiment, specifically:

an alarm call is generated in response to an active trigger of the patient/caregiver and/or an abnormal and/or unexpected out-of-bed action of one or more vital sign indicators of the patient, wherein a call level of the alarm call differs in view of a level of the active trigger of the patient/caregiver and/or a specific outlier of vital sign data/movement monitoring data of the patient. The call generator 100 forms different call signals in a manner associated with the patient room in response to the occurrence of the event, and the call signals are wirelessly transmitted to the call processor 300. Further, the call processor 300 determines how responsive each caregiver is to the call event based on the distance between each caregiver and the patient's room in the healthcare facility where the alert call is being made and the task/event being performed. Based on each caregiver's responsiveness to the respective call event, the call processor 300 sends a notification to the communication device of the corresponding at least one caregiver to instruct it to process the call signals from the patient's room.

It will be appreciated by those skilled in the art that other steps or operations may be included before, after, or between the steps described above, as long as the objects of the invention are achieved, for example, further optimizing and/or improving the methods described herein. Furthermore, while the methods described herein are illustrated and described as a series of acts that are performed in a sequence, it should be understood that the methods are not limited by the order of the sequence. For example, some acts may occur in a different order than described herein. Alternatively, one action may occur simultaneously with another action.

It should be noted that the above-described embodiments are exemplary, and that a person skilled in the art, in light of the present disclosure, may devise various solutions that fall within the scope of the present disclosure and fall within the scope of the present disclosure. It should be understood by those skilled in the art that the present description and drawings are illustrative and not limiting to the claims. The scope of the invention is defined by the claims and their equivalents. The description of the invention encompasses multiple inventive concepts, such as "preferably," "according to a preferred embodiment," or "optionally," all means that the corresponding paragraph discloses a separate concept, and that the applicant reserves the right to filed a divisional application according to each inventive concept.

Claims

1. A healthcare personnel scheduling management system for responding to an alert call from a patient room at a healthcare facility containing at least a plurality of patient rooms, comprising:

a call generator (100) disposed in the patient room for sending an alarm call in response to a request from the patient room;

a call receiver (200) carried by each healthcare worker (400) located in the healthcare facility for acquiring real-time location and/or progress of the healthcare worker (400) at the healthcare facility;

a call processor (300) communicatively coupled to the call generator (100) to receive the alert call and capable of determining responsiveness of the healthcare worker (400) to the alert call based at least on a real-time location and/or progress of the healthcare worker (400) at the healthcare facility from the call receiver (200).

2. The healthcare worker schedule management system of claim 1, wherein the responsiveness is determined by the call processor (300) by weight calculation based on real-time location and/or progress of the healthcare worker (400) at the healthcare facility.

3. The healthcare worker scheduling management system according to claim 1 or 2, wherein the call processor (300) is further configured to:

determining responsiveness of the healthcare worker (400) to the alert call based on the identity type of the healthcare worker (400), wherein,

the responsiveness is determined by weight calculation based on the real-time location of the healthcare worker (400) at the healthcare facility, the event being performed, and/or the identity type.

4. A healthcare worker scheduling management system according to any one of claims 1 to 3, wherein said call processor (300) is further configured to:

determining responsiveness of the healthcare worker (400) to the alert call based on a degree of fatigue of the healthcare worker (400), wherein,

the responsiveness is determined by weight calculation based on real-time location, progress, identity type and/or fatigue of the healthcare worker (400) at the healthcare facility.

5. The healthcare worker schedule management system according to any one of claims 1 to 4, wherein the responsiveness is determined by the call processor (300) by weight calculation based on at least two of real-time location, progress, identity type, and fatigue of the healthcare worker (400) at the healthcare facility.

6. The healthcare worker scheduling management system according to any one of claims 1-5, wherein said call processor (300) is further configured to:

based on the call level of an alarm call sent in response to a request from a patient room, at least one healthcare worker (400) of an identity type compatible with the call level is determined from among the respondable healthcare workers (400).

7. The healthcare worker scheduling management system according to any one of claims 1-6, wherein said call processor (300) is further configured to:

determining that the healthcare worker (400) is nonresponsible when a distance between a real-time location of the healthcare worker (400) at the healthcare facility and a patient room sending an alarm call exceeds a set threshold.

8. The healthcare worker scheduling management system according to any one of claims 1-7, wherein the call processor (300) is further configured to:

when it is determined that the healthcare worker (400) is in a non-patient room in a healthcare facility based on a real-time location of the healthcare worker (400) at the healthcare facility, the healthcare worker (400) is determined to be nonresponsible.

9. The healthcare worker scheduling management system according to any one of claims 1 to 8, wherein the request from a patient room includes an active trigger and a passive trigger from the patient room,

Wherein,,

the active trigger is configured to generate the alert call in response to an active trigger by a patient;

the passive trigger is configured to generate the alert call in response to an abnormal and/or unexpected out-of-bed action of one or more vital signs indicators of the patient.

10. A healthcare worker scheduling management method for responding to an alert call from a plurality of patient rooms at a healthcare facility containing at least the patient rooms, comprising:

a call generator (100) transmitting an alarm call in response to a request from a patient room;

the call receiver (200) acquires the real-time position and/or the progress of each medical staff (400) at the health diagnosis place;

a call processor (300) receives the alert calls and determines responsiveness of each of the healthcare workers (400) to the alert calls based at least on real-time location and/or progress of the healthcare workers (400) at the healthcare facility from the call receiver (200).