CN116825140B - Voice interaction method and system for standardizing action flow in operation ticket - Google Patents
Voice interaction method and system for standardizing action flow in operation ticket Download PDFInfo
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- CN116825140B CN116825140B CN202311091754.8A CN202311091754A CN116825140B CN 116825140 B CN116825140 B CN 116825140B CN 202311091754 A CN202311091754 A CN 202311091754A CN 116825140 B CN116825140 B CN 116825140B
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- 238000000034 method Methods 0.000 title claims abstract description 38
- 230000003993 interaction Effects 0.000 title claims abstract description 24
- 230000002159 abnormal effect Effects 0.000 claims description 26
- 238000012795 verification Methods 0.000 claims description 15
- 230000006399 behavior Effects 0.000 claims description 12
- 230000005856 abnormality Effects 0.000 claims description 8
- 230000007613 environmental effect Effects 0.000 claims description 6
- 230000002452 interceptive effect Effects 0.000 claims description 6
- 238000013500 data storage Methods 0.000 claims description 5
- 238000004364 calculation method Methods 0.000 claims description 3
- 230000001788 irregular Effects 0.000 abstract description 2
- 239000003550 marker Substances 0.000 description 3
- 238000012423 maintenance Methods 0.000 description 2
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
- G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
- G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
- G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
- G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
- G10L25/60—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for measuring the quality of voice signals
Abstract
The application discloses a voice interaction method and a voice interaction system for a standard action flow in an operation ticket, wherein the voice interaction method comprises the following steps: the application relates to the technical field of voice interaction, and solves the technical problems that the voice broadcasting is influenced by the outside to cause errors in content acquired by operators, and secondly, the voice broadcasting is not well analyzed for reasons aiming at irregular operation.
Description
Technical Field
The application relates to the technical field of voice interaction, in particular to a voice interaction method and a voice interaction system for standardizing action flows in operation tickets.
Background
The power distribution network needs to be overhauled regularly or irregularly in the long-term operation process so as to ensure that the power distribution network can safely and stably operate. With the increase of the number of micro-grids in the power distribution network, more and more devices are in the power distribution network, and the maintenance work of the power distribution network is more and more complex, so that an operating system is needed to facilitate the follow-up supervision of the maintenance of the power distribution network.
When the existing voice interaction system is used, due to the fact that system voice is broadcasted, an operator may not hear content of the system voice due to the influence of external environment, so that working content cannot be understood, and in the process of operation, the operator is caused to operate due to the fact that an operation flow is not standard, an error exists in an operation generated result, and the operator marks the operation as executed in advance when the operation is not executed.
Disclosure of Invention
Aiming at the defects of the prior art, the application provides a voice interaction method and a voice interaction system for a standard action flow in an operation ticket, which solve the problems that the voice broadcasting is influenced by the outside to cause errors in the content acquired by an operator and cause analysis is not performed on the content in an irregular operation.
In order to achieve the above purpose, the application is realized by the following technical scheme: a voice interactive system for normalizing action flow in an action ticket, comprising:
the environment analysis unit is used for acquiring surrounding environment parameters, wherein the surrounding environment parameters comprise: noise decibels are compared with an environment parameter preset value YS to generate corresponding comparison results, wherein the comparison results comprise: the noise influencing signal and the noise not influencing signal are transmitted to the operation checking unit at the same time;
the operation verification unit is used for acquiring the transmitted noise influence signal and simultaneously acquiring the user operation behavior information, wherein the user operation behavior information comprises the following components: the method comprises the steps of user operation and user operation results, and analyzing the correctness of user operation behaviors to generate corresponding analysis information, wherein the analysis information comprises the following steps: the operation correct information and the operation error information are transmitted to the normal analysis unit at the same time, and the operation error information is transmitted to the abnormal analysis unit;
the normal analysis unit is used for acquiring and analyzing the transmitted operation correct information, generating improved information at the same time, and transmitting the improved information to the result output unit;
the abnormality analysis unit is used for acquiring and analyzing the transmitted operation error information, analyzing the operation steps of a user, and analyzing the operation error information by combining the time of the operation steps to obtain error reason information, wherein the error reason information comprises: voice broadcasting abnormal information and operation step abnormal information, and transmitting error reason information to a reason analysis unit;
the reason analysis unit is used for acquiring the transmitted error reason information, analyzing the abnormal information of the operation steps in the error reason information and generating an adjustment result, wherein the adjustment result comprises the following steps: and broadcasting the adjustment result and the adjustment result of the operation step by voice, and then transmitting the adjustment result to a result output unit.
As a further aspect of the application: the specific way of generating the comparison result by the environment analysis unit is as follows:
s1: acquiring and recording noise decibels as ZS, wherein the size of the noise decibels is directly acquired through a set noise sensor, the noise sensor is a YSD130 type noise sensor, then the noise sensor is compared with an environment parameter preset value YS, the environment parameter preset value YS is expressed as the noise decibel preset value YS, and meanwhile, the value of the noise decibel preset value YS is set by an operator;
s2: when ZS is more than or equal to YS, the system judges that the noise decibel value exceeds the preset value of the environmental parameter and generates a noise influence signal, otherwise when ZS is less than YS, the system judges that the noise decibel value does not exceed the preset value of the environmental parameter and generates a noise influence signal, when the noise influence signal is generated, the system transmits the signal to the next stage, further analysis on the operation behavior under the influence of the noise is needed, and when the noise influence signal is generated, the system does not perform any treatment.
As a further aspect of the application: the specific way of operating the verification unit to generate analysis information is as follows:
the method comprises the steps of acquiring a correct operation result, comparing the operation result in user operation information with the correct operation result, judging that a user operation step is normal by a system when the user operation result is the same as the correct operation result, generating operation correct information and transmitting the operation correct information to a normal analysis unit, otherwise, judging that the user operation step is abnormal by the system when the user operation result is different from the correct operation result, generating operation error information and transmitting the operation error information to an abnormal analysis unit, and judging that the operation process is not correct for all the same specific operation result, but determining that the operation step is wrong for the different operation result.
As a further aspect of the application: the specific way of generating the error cause information by the abnormality analysis unit is as follows:
p1: acquiring a user operation step, judging an error step of the user operation step, acquiring a broadcasting voice time point T and broadcasting voice content corresponding to the error step, acquiring a surrounding environment parameter ZSa of the broadcasting voice time point T, and comparing the surrounding environment parameter ZSa with an environment parameter preset value YS;
p2: when ZSa is more than or equal to YSa, the system judges that the surrounding environment parameters corresponding to the broadcasting voice time point T are abnormal and generates a parameter oversized signal, otherwise when ZSa is less than YSa, the system judges that the surrounding environment parameters corresponding to the broadcasting voice time point T are normal and generates a parameter normal signal;
p3: and then analyzing the oversized parameter signal to obtain a history record stored in the data storage unit, wherein the history record comprises: the method comprises the steps of broadcasting voice content, operation times and error times, wherein the operation times and the error times are expressed as total operation times and total error times under the corresponding broadcasting voice content, the broadcasting voice content corresponds to the broadcasting voice content with error operation steps, an operation time count is used as CS, the error time count is used as CW, then the ratio of the error times to the operation times is calculated as error rate Q, and a calculation formula is thatWherein a is a self-influencing factor, and a=0.32;
p4: comparing the calculated error rate Q with a standard value BZ, wherein the standard value is a proportional value, the specific proportion is set by an operator, and the specific comparison mode is as follows: and when Q is more than or equal to BZ, the system judges that the error rate of voice broadcasting exceeds a standard value and generates voice broadcasting abnormal information, otherwise, when Q is less than BZ, the system judges that the error rate of voice broadcasting does not exceed the standard value and generates operation step abnormal information.
As a further aspect of the application: the information output unit is used for acquiring the transmitted adjustment result and displaying the adjustment result to an operator through the display equipment; and the data storage unit is used for storing the history record and transmitting the history record to the anomaly analysis unit.
An interaction method of a voice interaction system for standardizing action flows in an operation ticket, which specifically comprises the following steps:
step one: the acquisition end acquires the surrounding environment parameters, compares the surrounding environment parameters with the preset environment parameter values to generate comparison results, and simultaneously transmits the comparison results to the processing end;
step two: the processing end obtains the transmitted comparison result, judges the correctness of the user operation step and the operation result according to the comparison result, and generates corresponding analysis information;
step three: analyzing the analysis information, judging the specific cause of the error by acquiring and analyzing the error operation step, generating an adjustment result, and transmitting the adjustment result to an output end;
step four: the output end obtains the transmitted adjustment result and displays the adjustment result to an operator through display equipment.
The application provides a voice interaction method and a voice interaction system for a standard action flow in an operation ticket. Compared with the prior art, the method has the following beneficial effects:
according to the application, whether noise in the surrounding environment affects voice broadcasting content is judged by collecting the surrounding environment parameters, so that the operation error of subsequent operators caused by external environment factors is reduced, then, specific reasons for the occurrence of the error operation steps are judged by comprehensively analyzing the combination of voice broadcasting and error operation times aiming at the error operation steps in the interaction process, and the specific reasons are improved, so that the operation behaviors of the operators are standardized, and the overall voice interaction efficiency is improved.
Drawings
FIG. 1 is a system diagram of the present application;
fig. 2 is a flow chart of a method.
Detailed Description
The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
Referring to fig. 1, the present application provides a voice interaction system for specifying an action flow in an operation ticket, comprising:
the environment analysis unit is used for acquiring surrounding environment parameters, wherein the surrounding environment parameters comprise: noise decibels are compared with an environment parameter preset value YS to generate corresponding comparison results, wherein the comparison results comprise: the noise influence signal and the noise non-influence signal are transmitted to the operation verification unit at the same time, and the specific way of generating the comparison result is as follows:
s1: acquiring and recording noise decibels as ZS, wherein the size of the noise decibels is directly acquired through a set noise sensor, the noise sensor is a YSD130 type noise sensor, then the noise sensor is compared with an environment parameter preset value YS, the environment parameter preset value YS is expressed as the noise decibel preset value YS, and meanwhile, the value of the noise decibel preset value YS is set by an operator;
s2: when ZS is more than or equal to YS, the system judges that the noise decibel value exceeds the preset value of the environmental parameter and generates a noise influence signal, otherwise when ZS is less than YS, the system judges that the noise decibel value does not exceed the preset value of the environmental parameter and generates a noise influence signal, when the noise influence signal is generated, the system transmits the signal to the next stage, further analysis on the operation behavior under the influence of the noise is needed, and when the noise influence signal is generated, the system does not perform any treatment.
Specifically, noise in the surrounding environment of the actual operation process can affect the broadcasted voice, so that if the noise decibel value exceeds the broadcasted voice value under the normal condition, the noise decibel value can affect the operation of operators, and therefore the noise in the surrounding environment needs to be monitored and identified.
The operation verification unit is used for acquiring the transmitted noise influence signal and simultaneously acquiring the user operation behavior information, wherein the user operation behavior information comprises the following components: the method comprises the steps of user operation and user operation results, and analyzing the correctness of user operation behaviors to generate corresponding analysis information, wherein the analysis information comprises the following steps: the operation correct information and the operation error information are transmitted to the normal analysis unit, the operation error information is transmitted to the abnormal analysis unit, and the specific mode of generating the analysis information is as follows:
the method comprises the steps of acquiring a correct operation result, comparing the operation result in user operation information with the correct operation result, judging that a user operation step is normal by a system when the user operation result is the same as the correct operation result, generating operation correct information and transmitting the operation correct information to a normal analysis unit, otherwise, judging that the user operation step is abnormal by the system when the user operation result is different from the correct operation result, generating operation error information and transmitting the operation error information to an abnormal analysis unit, and judging that the operation process is not correct for all the same specific operation result, but determining that the operation step is wrong for the different operation result.
The normal analysis unit is used for acquiring and analyzing the transmitted operation correct information, generating improved information at the same time, and transmitting the improved information to the result output unit, wherein the specific improved information is as follows: and increasing the volume of the original system broadcast voice, and simultaneously, repeating the broadcast voice for the second time.
The abnormality analysis unit is used for acquiring and analyzing the transmitted operation error information, analyzing the operation steps of a user, and analyzing the operation error information by combining the time of the operation steps to obtain error reason information, wherein the error reason information comprises: the voice broadcast abnormality information and the operation step abnormality information, and the error cause information is transmitted to the cause analysis unit, and the specific way of generating the error cause information is as follows:
p1: acquiring a user operation step, judging an error step of the user operation step, acquiring a broadcasting voice time point T and broadcasting voice content corresponding to the error step, acquiring a surrounding environment parameter ZSa of the broadcasting voice time point T, and comparing the surrounding environment parameter ZSa with an environment parameter preset value YS;
p2: when ZSa is more than or equal to YS, the system judges that the surrounding environment parameters corresponding to the broadcasting voice time point T are abnormal and generates a parameter oversized signal, otherwise when ZSa is less than YS, the system judges that the surrounding environment parameters corresponding to the broadcasting voice time point T are normal and generates a parameter normal signal;
p3: and then analyzing the oversized parameter signal to obtain a history record stored in the data storage unit, wherein the history record comprises: the voice content, the operation times and the error times are broadcasted, and the following needs to be described: the operation times and the error times are expressed as the total operation times and the total error times under the corresponding broadcast voice content, the broadcast voice content and the broadcast voice content with error operation steps correspond to each other, the operation times are taken as CS, the error times are taken as CW, the ratio of the error times to the operation times is calculated as the error rate Q, and the calculation formula is thatWherein a is a self-influencing factor, and a=0.32;
p4: comparing the calculated error rate Q with a standard value BZ, wherein the standard value is a proportional value, the specific proportion is set by an operator, and the specific comparison mode is as follows: and when Q is more than or equal to BZ, the system judges that the error rate of voice broadcasting exceeds a standard value and generates voice broadcasting abnormal information, otherwise, when Q is less than BZ, the system judges that the error rate of voice broadcasting does not exceed the standard value and generates operation step abnormal information.
The reason analysis unit is used for acquiring the transmitted error reason information, analyzing the abnormal information of the operation steps in the error reason information and generating an adjustment result, wherein the adjustment result comprises the following steps: and broadcasting the adjustment result and the adjustment result of the operation step by voice, and then transmitting the adjustment result to a result output unit.
Specifically, abnormal information of the operation steps is obtained, a corresponding error operation step is obtained, then voice broadcasting corresponding to the error operation step is properly adjusted, the voice broadcasting abnormal information can be obtained through multiple times of circulation, the broadcasting voice is analyzed, whether the condition that the broadcasting content is fuzzy exists or not is judged, the adjustment is carried out, and the adjustment mode can be used for recording the voice broadcasting content again.
And the information output unit is used for acquiring the transmitted adjustment result and displaying the adjustment result to an operator through the display equipment.
The second embodiment of the present application is different from the first embodiment in that a voice interaction system for standardizing an action flow in an operation ticket includes: a location verification unit, an identification verification unit, and a process verification unit;
the position verification unit is used for verifying the coordinates of the user and the geofence firstly, judging whether an error exists between the coordinates and the geofence, and then verifying the workplace marker, and judging whether the operation of the user is the operation corresponding to the workplace marker;
the identification verification unit is used for firstly carrying out a system voice broadcasting task, then acquiring the system voice broadcasting task by an operator, simultaneously carrying out voice feedback by the operator, and finally verifying the operation content of the operator by the system, wherein the content of the system verification task is consistent;
and the process verification unit is used for firstly performing operation point marker verification, then performing voice broadcasting on task action steps in the ticket, then performing voice feedback on an operator to execute a process, and finally performing system verification steps as required.
As a third embodiment of the present application, referring to fig. 2, an interaction method of a voice interaction system for standardizing an action flow in an operation ticket specifically includes the following steps:
step one: the acquisition end acquires the surrounding environment parameters, compares the surrounding environment parameters with the preset environment parameter values to generate comparison results, and simultaneously transmits the comparison results to the processing end;
step two: the processing end obtains the transmitted comparison result, judges the correctness of the user operation step and the operation result according to the comparison result, and generates corresponding analysis information;
step three: analyzing the analysis information, judging the specific cause of the error by acquiring and analyzing the error operation step, generating an adjustment result, and transmitting the adjustment result to an output end;
step four: the output end obtains the transmitted adjustment result and displays the adjustment result to an operator through display equipment.
Some of the data in the above formulas are numerical calculated by removing their dimensionality, and the contents not described in detail in the present specification are all well known in the prior art.
The above embodiments are only for illustrating the technical method of the present application and not for limiting the same, and it should be understood by those skilled in the art that the technical method of the present application may be modified or substituted without departing from the spirit and scope of the technical method of the present application.
Claims (6)
1. A voice interactive system for standardizing action processes in an action ticket, comprising:
the environment analysis unit is used for acquiring surrounding environment parameters, wherein the surrounding environment parameters comprise: noise decibels are compared with an environment parameter preset value YS to generate corresponding comparison results, wherein the comparison results comprise: the noise influencing signal and the noise not influencing signal are transmitted to the operation checking unit at the same time;
the operation verification unit is used for acquiring the transmitted noise influence signal and simultaneously acquiring the user operation behavior information, wherein the user operation behavior information comprises the following components: the method comprises the steps of user operation and user operation results, and analyzing the correctness of user operation behaviors to generate corresponding analysis information, wherein the analysis information comprises the following steps: the operation correct information and the operation error information are transmitted to the normal analysis unit at the same time, and the operation error information is transmitted to the abnormal analysis unit;
the normal analysis unit is used for acquiring and analyzing the transmitted operation correct information, generating improved information at the same time, and transmitting the improved information to the result output unit;
the abnormality analysis unit is used for acquiring and analyzing the transmitted operation error information, analyzing the operation steps of a user, and analyzing the operation error information by combining the time of the operation steps to obtain error reason information, wherein the error reason information comprises: voice broadcasting abnormal information and operation step abnormal information, and transmitting error reason information to a reason analysis unit;
the reason analysis unit is used for acquiring the transmitted error reason information, analyzing the abnormal information of the operation steps in the error reason information and generating an adjustment result, wherein the adjustment result comprises the following steps: and broadcasting the adjustment result and the adjustment result of the operation step by voice, and then transmitting the adjustment result to a result output unit.
2. The voice interactive system for standardizing action processes in an operation ticket according to claim 1, wherein the specific manner of generating the comparison result by the environment analysis unit is as follows:
s1: acquiring and recording noise decibels as ZS, and then comparing the ZS with an environment parameter preset value YS, wherein the environment parameter preset value YS is expressed as the noise decibel preset value YS, and meanwhile, the numerical value of the noise decibel preset value YS is set by an operator;
s2: when ZS is more than or equal to YS, the system judges that the noise decibel value exceeds the preset value of the environmental parameter and generates a noise influence signal, otherwise, when ZS is less than YS, the system judges that the noise decibel value does not exceed the preset value of the environmental parameter and generates a noise influence signal.
3. The voice interactive system for standardizing action processes in operation tickets according to claim 1, wherein the specific manner of generating analysis information by the operation verification unit is as follows:
and when the user operation result is different from the correct operation result, the system judges that the user operation step is abnormal, and meanwhile generates and transmits operation error information to the abnormality analysis unit.
4. The voice interactive system for standardizing an action process in an operation ticket according to claim 1, wherein the abnormality analyzing unit generates the error cause information in the following manner:
p1: acquiring a user operation step, judging an error step of the user operation step, acquiring a broadcasting voice time point T and broadcasting voice content corresponding to the error step, acquiring a surrounding environment parameter ZSa of the broadcasting voice time point T, and comparing the surrounding environment parameter ZSa with an environment parameter preset value YS;
p2: when ZSa is more than or equal to YS, the system judges that the surrounding environment parameters corresponding to the broadcasting voice time point T are abnormal and generates a parameter oversized signal, otherwise when ZSa is less than YS, the system judges that the surrounding environment parameters corresponding to the broadcasting voice time point T are normal and generates a parameter normal signal;
p3: and then analyzing the oversized parameter signal to obtain a history record stored in the data storage unit, wherein the history record comprises: the method comprises the steps of broadcasting voice content, operation times and error times, wherein the operation times and the error times are expressed as total operation times and total error times under the corresponding broadcasting voice content, the broadcasting voice content corresponds to the broadcasting voice content with error operation steps, an operation time count is used as CS, the error time count is used as CW, then the ratio of the error times to the operation times is calculated as error rate Q, and a calculation formula is thatWherein a is a self-influencing factor, and a=0.32;
p4: comparing the calculated error rate Q with a standard value BZ, wherein the standard value is a proportional value, the specific proportion is set by an operator, and the specific comparison mode is as follows: and when Q is more than or equal to BZ, the system judges that the error rate of voice broadcasting exceeds a standard value and generates voice broadcasting abnormal information, otherwise, when Q is less than BZ, the system judges that the error rate of voice broadcasting does not exceed the standard value and generates operation step abnormal information.
5. The voice interactive system for standardizing an action process in an operation ticket according to claim 1, wherein the information output unit is configured to obtain the transmitted adjustment result and display the adjustment result to an operator through a display device; and the data storage unit is used for storing the history record and transmitting the history record to the anomaly analysis unit.
6. An interaction method for a voice interaction system for standardizing action processes in an operation ticket, according to any of the claims 1-5, characterized in that the method comprises in particular the following steps:
step one: the acquisition end acquires the surrounding environment parameters, compares the surrounding environment parameters with the preset environment parameter values to generate comparison results, and simultaneously transmits the comparison results to the processing end;
step two: the processing end obtains the transmitted comparison result, judges the correctness of the user operation step and the operation result according to the comparison result, and generates corresponding analysis information;
step three: analyzing the analysis information, judging the specific cause of the error by acquiring and analyzing the error operation step, generating an adjustment result, and transmitting the adjustment result to an output end;
step four: the output end obtains the transmitted adjustment result and displays the adjustment result to an operator through display equipment.
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| CN113470650A (en) * | 2021-05-11 | 2021-10-01 | 云南电网有限责任公司 | Operation ticket anti-error method based on voice recognition |
| CN114974229A (en) * | 2022-05-25 | 2022-08-30 | 广东电网有限责任公司 | Method and system for extracting abnormal behaviors based on audio data of power field operation |
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| CN112509583A (en) * | 2020-11-27 | 2021-03-16 | 贵州电网有限责任公司 | Auxiliary supervision method and system based on scheduling operation order system |
| CN113470650A (en) * | 2021-05-11 | 2021-10-01 | 云南电网有限责任公司 | Operation ticket anti-error method based on voice recognition |
| CN114974229A (en) * | 2022-05-25 | 2022-08-30 | 广东电网有限责任公司 | Method and system for extracting abnormal behaviors based on audio data of power field operation |
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