CN116684106A - Service system, service delay method, server, terminal and storage medium - Google Patents
Service system, service delay method, server, terminal and storage medium Download PDFInfo
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- CN116684106A CN116684106A CN202210158341.6A CN202210158341A CN116684106A CN 116684106 A CN116684106 A CN 116684106A CN 202210158341 A CN202210158341 A CN 202210158341A CN 116684106 A CN116684106 A CN 116684106A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
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- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/20—Network architectures or network communication protocols for network security for managing network security; network security policies in general
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Abstract
The embodiment of the invention provides a service system, a service delay method, a server, a terminal and a storage medium, wherein the service system comprises a first terminal, a second terminal and the server, wherein: the first terminal sends a service delay request to the server, wherein the service delay request comprises delay application time; the server receives the service deferred request and determines and generates deferred access rights based on the service deferred request; and the second terminal generates an execution instruction according to the deferred access right. The delay requirement is combined with the authorization, and the delay period is controlled through the authorization, so that the delay requirement can be strictly ensured to be synchronous in time. Under the condition that approval is not obtained, the after-sales department cannot arbitrarily delay the service period and cannot arbitrarily access the internal data of the second terminal, so that the data security is ensured, and the transparency of the whole service flow is improved.
Description
Technical Field
The present invention relates to the field of internet technologies, and in particular, to a service system, a service delay method, a server, a terminal, and a storage medium.
Background
When a customer finds a problem with an item while using the item, the item may be sent to a special after-market department for servicing. The after-sales department provides the user with an after-sales type service, and the above-mentioned items can be the service object. Wherein the object may be a vehicle, for example.
Generally, after a customer hands a vehicle to an after-sales department, the after-sales department takes a certain time to complete a service, respectively. The after-sales department predicts the time for delivering the service object to the customer according to the service scheduling condition and the maintenance difficulty, and informs the customer of the predicted time.
It is inevitable that the service cannot be completed within an originally estimated time due to some factors. At this time, the service personnel of the after-sales department can make a call to inform the customer that the service cannot be completed according to the original term, or directly hold off the service term.
Disclosure of Invention
The embodiment of the invention provides a service system, a service delay method, a server, a terminal and a storage medium, which are used for realizing that service delay can be applied to a user when an after-sales department generates a service delay demand and ensuring the progress of a service flow.
In a first aspect, an embodiment of the present invention provides a service system, where a first terminal, a second terminal, and a server of the service system are:
The first terminal sends a service delay request to the server, wherein the service delay request comprises delay application time;
the server receives the service deferred request and determines and generates deferred access rights based on the service deferred request;
and the second terminal generates an execution instruction according to the deferred access right.
Optionally, the server is configured to:
determining whether the service deferred request matches a service state;
and if the service deferred request is matched with the service state, determining and generating deferred access rights based on the service deferred request.
Optionally, the server is configured to:
determining whether the delay application time in the service delay request meets a preset requirement or not;
and if the deferred application time meets the preset requirement, determining and generating deferred access rights based on the service deferred request.
Optionally, the first terminal is further configured to access the second terminal based on the deferred access right;
the server is used for determining the prior access right of the first terminal to the second terminal before the service delay request is received;
And determining the prior access right as the deferred access right, and generating the deferred access right.
Optionally, the service deferred request further carries a new access right, and the server is configured to:
determining whether the newly added access right is matched with the residual service which needs to be provided by the first terminal;
and if the newly added access right is matched with the residual service, determining the previous access right and the newly added access right as the deferred access right, and generating the deferred access right.
Optionally, the server is further configured to:
forwarding the service delay request to a client;
receiving feedback information returned by the client based on the service delay request;
and if the feedback information indicates that service deferral is agreed, determining and generating deferred access rights based on the service deferral request.
Optionally, the feedback information further carries a target delay time modified for the delay application time.
Optionally, the second terminal is further configured to:
monitoring a response state of a service and transmitting response feedback information, wherein the response feedback information comprises feedback of the response state of the service and/or a second terminal position.
Optionally, the first terminal is further configured to submit update information on a service state to the server;
the server is further configured to receive the update information, and forward the update information to a client.
Optionally, the first terminal is further configured to obtain image information corresponding to the second terminal, and send the image information to the server;
the server is further configured to receive the image information, and forward the image information to the client.
Optionally, the server is further configured to:
and based on the updated information, releasing the deferred access rights.
In a second aspect, an embodiment of the present invention provides a service deferring method, applied to a server, where the method includes:
receiving the service delay request, wherein the service delay request comprises delay application time;
and determining and generating deferred access rights based on the service deferred request.
Optionally, the determining and generating deferred access rights based on the service deferred request includes:
determining whether the service deferred request matches a service state;
and if the service deferred request is matched with the service state, determining and generating deferred access rights based on the service deferred request.
Optionally, the determining and generating deferred access rights based on the service deferred request includes:
determining whether the delay application time in the service delay request meets a preset requirement or not;
and if the deferred application time meets the preset requirement, determining and generating deferred access rights based on the service deferred request.
Optionally, the determining and generating deferred access rights based on the service deferred request includes:
determining a prior access right of the first terminal to the second terminal before the service delay request is received;
and determining the prior access right as the deferred access right, and generating the deferred access right.
Optionally, the service deferred request further carries a new access right, and determining and generating the deferred access right based on the service deferred request includes:
determining whether the newly added access right is matched with the residual service which needs to be provided by the first terminal;
and if the newly added access right is matched with the residual service, determining the previous access right and the newly added access right as the deferred access right, and generating the deferred access right.
Optionally, the method further comprises:
forwarding the service delay request to a client;
receiving feedback information returned by the client based on the service delay request;
the determining and generating deferred access rights based on the service deferred request includes:
and if the feedback information indicates that service deferral is agreed, determining and generating deferred access rights based on the service deferral request.
Optionally, the feedback information further carries a target delay time modified for the delay application time.
Optionally, the method further comprises:
and receiving the update information and forwarding the update information to the client.
Optionally, the method further comprises:
and receiving image information and forwarding the image information to the client.
Optionally, the method further comprises:
and based on the updated information, releasing the deferred access rights.
In a third aspect, an embodiment of the present invention provides a service deferral method, applied to a first terminal, where the method includes:
generating a service deferral request, wherein the service deferral request comprises deferral application time;
and sending the service delay request to a server.
Optionally, the method further comprises:
And submitting the update information of the service state to the server.
Optionally, the method further comprises:
obtaining image information;
and sending the image information to the server.
In a fourth aspect, an embodiment of the present invention provides a service deferral method, applied to a second terminal, where the method includes:
acquiring deferred access rights;
and generating an execution instruction according to the deferred access rights.
Optionally, the method further comprises:
monitoring a response state of a service and transmitting response feedback information, wherein the response feedback information comprises feedback of the response state of the service and/or a second terminal position.
In a fifth aspect, an embodiment of the present invention provides a server, including a processor and a memory, where the memory has executable code stored thereon, and when the executable code is executed by the processor, the processor is enabled to implement at least the service deferral method in the second aspect.
In a sixth aspect, embodiments of the present invention provide a non-transitory machine-readable storage medium having executable code stored thereon, which when executed by a processor of a server, causes the processor to at least implement the service extension method in the second aspect.
In a seventh aspect, an embodiment of the present invention provides a terminal, including a processor and a memory, where the memory stores executable code, and when the executable code is executed by the processor, causes the processor to at least implement the service deferral method in the third aspect.
In an eighth aspect, embodiments of the present invention provide a non-transitory machine-readable storage medium having stored thereon executable code, which when executed by a processor of a terminal, causes the processor to at least implement the service extension method in the third aspect.
In a ninth aspect, an embodiment of the present invention provides a terminal, including a processor and a memory, where the memory stores executable code, and when the executable code is executed by the processor, causes the processor to at least implement the service deferral method in the fourth aspect.
In a tenth aspect, embodiments of the present invention provide a non-transitory machine-readable storage medium having stored thereon executable code, which when executed by a processor of a terminal, causes the processor to at least implement the service extension method in the fourth aspect.
By adopting the invention, when the after-sales department has the service delay requirement, the service delay request can be submitted through the first terminal, and the server can audit the service delay request according to the preset logic. If the service deferred request passes, deferred access rights may be determined and generated, and the deferred access rights may be synchronized to the first terminal and the second terminal. By adopting the mode, the delay requirement and the authorization can be combined, the delay period is controlled through the authorization, and then the timely synchronous delay requirement can be strictly ensured. Under the condition that approval is not obtained, the after-sales department cannot arbitrarily delay the service period and cannot arbitrarily access the internal data of the second terminal, so that the data security is ensured, and the transparency of the whole service flow is improved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings required for the description of the embodiments will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a schematic structural diagram of a service system according to an embodiment of the present invention;
Fig. 2 is a schematic flow chart of a service delay method according to an embodiment of the present invention;
FIG. 3 is a schematic flow chart of determining deferred access rights according to an embodiment of the present invention;
FIG. 4 is a schematic flow chart of another method for determining deferred access rights according to an embodiment of the present invention;
FIG. 5 is a schematic flow chart of determining deferred access rights according to an embodiment of the present invention;
FIG. 6 is a flowchart of another service delay method according to an embodiment of the present invention;
FIG. 7 is a flowchart of another service delay method according to an embodiment of the present invention;
FIG. 8 is a flowchart of another service delay method according to an embodiment of the present invention;
fig. 9 is a schematic structural diagram of a server according to an embodiment of the present invention;
fig. 10 is a schematic structural diagram of a terminal according to an embodiment of the present invention;
fig. 11 is a schematic structural diagram of another terminal according to an embodiment of the present invention.
Detailed Description
For the purpose of making the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is apparent that the described embodiments are some embodiments of the present invention, but not all embodiments of the present invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in this application and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise, the "plurality" generally includes at least two.
The words "if", as used herein, may be interpreted as "at … …" or "at … …" or "in response to a determination" or "in response to a detection", depending on the context. Similarly, the phrase "if determined" or "if detected (stated condition or event)" may be interpreted as "when determined" or "in response to determination" or "when detected (stated condition or event)" or "in response to detection (stated condition or event), depending on the context.
In addition, the sequence of steps in the method embodiments described below is only an example and is not strictly limited.
Fig. 1 is a service system 10 according to an embodiment of the present invention, where the service system 10 may include a first terminal 11, a second terminal 12, and a server 13. Wherein:
The first terminal 11 may send a service suspension request including a suspension application time to the server 13.
The server 13 may receive the service deferral request and determine and generate deferred access rights based on the service deferral request.
The second terminal 12 may generate the execution instruction according to the deferred access rights.
The first terminal 11 may be a terminal used by an after-sales department. After the user delivers the second terminal 12, which is a service object, to the after-sales department, the after-sales department estimates a time at which the service object can be delivered to the customer according to the service schedule and the maintenance difficulty, and then registers the estimated time with the server 13 through the first terminal 11. The second terminal 12 may be, for example, a vehicle, a smart phone, or the like.
In practical application, when service personnel estimates that all service contents cannot be completed according to originally planned time, delay application time can be input in the first terminal 11, and in some alternative embodiments, delay reasons can also be input. The delay application time may be a time when the service object is expected to be delivered, or may also be a delay time length, etc., and the embodiment of the present invention is not limited to a specific form of the delay application time.
For example, taking an application scenario of vehicle overhaul as an example, assuming that the vehicle can be delivered to the user in 2 months and 12 days in the original prediction, but in the process of overhauling the vehicle, a certain part a of the user is found to be damaged, the part a cannot be replaced due to the fact that the after-sales department does not have the spare part of the part a, and goods are required to be delivered from other places, and a certain time is required for the goods delivery, so that the vehicle overhaul is difficult to be completed when the originally predicted time of delivering the vehicle to the user in 2 months and 12 days arrives.
At this time, the service person may re-estimate the time at which the vehicle can be delivered to the user, for example, 24 days of 2 months, based on the arrival time of the part a, the replacement difficulty of the part a, the scheduling situation of the service person, and the like. The service person may input a delay reason in the first terminal 11: the vehicle needs to replace the part A, and the part A is in an out-of-stock state at present; delay application time: 2 months and 24 days. After the service person has input the above information, the first terminal 11 may generate a service extension request based on the above information and transmit the service extension request to the server 13.
In some alternative embodiments, the server 13 may be considered to be the server 13 in the cloud. In an application scenario of vehicle maintenance, the server 13 may be a server 13 deployed by a vehicle enterprise itself.
When the server 13 receives the service deferral request transmitted by the first terminal 11, deferred access rights may be determined and generated based on the service deferral request. Wherein the deferred access rights are associated with the service content. That is, what kind of service contents need to be provided to the service object by the after-sales department, and then the deferred access rights related to the service contents need to be obtained, so that the after-sales department can successfully service the service object based on the obtained deferred access rights. For deferred access rights that are not related to the service content, that is, deferred access rights that are not used for completing a certain service content may not be generated.
It should be noted that, in consideration of the protection of the information security of the second terminal 12, the access of the second terminal 12 may be controlled, and the corresponding access of the second terminal 12 may be performed only after the corresponding authorization is obtained. For example, when the access right for reading the data of the vehicle recorder of the vehicle is obtained, the vehicle recorder of the vehicle can be accessed through the first terminal 11; when the access right for reading the navigation record of the vehicle is obtained, the navigation of the vehicle can be accessed through the first terminal 11; the controller of the vehicle may be accessed through the first terminal 11 only when the access right to read the controller internal data of the vehicle is obtained.
In some alternative embodiments, the process of generating the deferred access rights may be implemented as a process of generating a digital key corresponding to the deferred access rights, and controlling the rights of access and the access by the digital key.
The server 13 may synchronize the deferred access rights to the second terminal 12 such that the second terminal 12 may generate the execution instruction according to the deferred access rights.
Specifically, the second terminal 12 receives the deferred access rights, and generates an execution instruction according to the deferred access rights. Specifically, the second terminal 12 may generate execution instructions to open functions corresponding to the deferred access rights according to the deferred access rights so that the first terminal 11 can provide services to the second terminal 12 in these states of opening these functions. By the method, the second terminal 12 can start the function corresponding to the deferred access right according to the deferred access right sent by the server 13, so that the service process is ensured to be carried out smoothly, and meanwhile, the privacy information of the user can be effectively prevented from being disclosed or accessed unnecessarily.
That is, the second terminal 12 may authenticate the deferred access rights and generate an execution instruction for the deferred access rights. For example, after the deferred access right corresponding to the vehicle is successfully authenticated, an execution instruction corresponding to the deferred access right is generated to trigger the corresponding function of the vehicle to be started, so that the first terminal 11 can complete the maintenance process by using the necessary functions of the vehicle.
Of course, it is also conceivable that, in addition to the execution instruction corresponding to the deferred access right, the second terminal 12 may also change the execution instruction corresponding to the deferred access right according to a local policy or a guest or service account right preset by the user, which further ensures the privacy requirement of the user.
In some alternative embodiments, to ensure the validity of the service deferred request, the server 13 may detect the service deferred request and, if satisfied, determine and generate deferred access rights.
Alternatively, the server 13 may determine whether the service deferral request matches the service status; if the service deferred request matches the service state, determining and generating deferred access rights based on the service deferred request.
In practical applications, the server 13 may detect the service state corresponding to the second terminal 12. For example, the server 13 may detect whether the tire pressure of the vehicle meets the set requirement, if the tire pressure of the vehicle meets the set requirement, it indicates that the tire pressure of the vehicle is maintained, and if the vehicle has no other problem, it indicates that the vehicle has been overhauled, and the corresponding service state should be the service completed. In the service state, if the service delay request is received again, the service delay request is not matched with the service state, and the service delay application cannot pass. Conversely, if the vehicle does have other problems to be overhauled, the corresponding service status is incomplete service, and the corresponding deferred access rights can be determined and generated.
Alternatively, the server 13 may determine whether the delay application time in the service delay request meets a preset requirement; if the delay application time meets the preset requirement, determining and generating delay access permission based on the service delay request.
In practical applications, the server 13 may detect whether the deferred application time meets a preset requirement, and if the deferred application time meets the preset requirement, determine and generate deferred access rights based on the service deferred request. Otherwise, the service extension application cannot pass. In some alternative embodiments, it may be provided that each delay is extended by up to 10 days, and if a delay application time is detected to exceed 10 days, the service delay application cannot pass. Or, for another example, a maximum delay time corresponding to the delay reason input by the after-sales department may be determined, and if the delay application time exceeds the maximum delay time, the service delay application cannot pass. By the method, after-sales departments can be guaranteed to be incapable of arbitrarily prolonging service periods, and delay application time needs to be set reasonably.
Alternatively, the first terminal 11 may be further configured to access the second terminal 12 based on the deferred access rights. The server 13 may be configured to determine a previous access right for the first terminal 11 to access the second terminal 12 for use before receiving the service deferral request; and determining the prior access right as the deferred access right, and generating the deferred access right.
It will be appreciated that if no special requirements or demands are made by the after-market department or the user, the previous access rights of the first terminal 11 to the second terminal 12 before receiving the service deferral request may be determined directly as the deferred access rights after the service deferral application. In practical application, assuming that the service content before and after the service delay is applied is the same, the application of the same access right as the application of the service delay in the time period after the service delay can be continued.
In some alternative embodiments, if most of the service contents in the whole service flow are completed before the service delay is applied, and a part of the service contents remain temporarily unfinished after the service delay is applied, the server 13 may also appropriately cut down the prior access rights based on the currently remaining service contents, and only the access rights required to be used after the service delay is reserved as the delay access rights.
Optionally, the service delay request further carries a new access right, and the server 13 may be configured to determine whether the new access right matches with the remaining services that need to be provided by the first terminal 11; if the newly added access right is matched with the rest of the service, determining the previous access right and the newly added access right as deferred access rights, and generating deferred access rights.
In practical applications, according to the service development situation, in some situations, the after-sales department may find that the access rights applied before are insufficient, and may add a new access right before submitting the service delay request. The server 13 may determine whether the newly added access right matches with the remaining services that the first terminal 11 needs to provide; if the newly added access right is matched with the rest of the service, determining the previous access right and the newly added access right as deferred access rights, and generating deferred access rights.
For example, the server 13 determines that the remaining service includes only the tire pressure of the maintenance vehicle, but the new access right includes the read navigation data, and may determine that the read navigation data does not match the tire pressure of the maintenance vehicle, the new access right cannot be authorized to the first terminal 11.
Alternatively, the server 13 may also be configured to: forwarding a service deferred request to a client; receiving feedback information returned by the client based on the service delay request; and if the feedback information indicates that the service delay is agreed, determining and generating delay access rights based on the service delay request.
In some application scenarios, the server 13 needs to forward the service extension request to the client, and the service extension request can be applied through the service with the knowledge of the user and with the consent of the user.
Specifically, the server 13 may determine the client to which the service deferred request corresponds. In some alternative embodiments, the service personnel may select, through the first terminal 11, a target service order identifier that needs to be applied for a deferral, and the first terminal 11 may carry the target service order identifier in the service deferral request. In this way, the server 13 may obtain the target service order identifier from the service delay request, and then determine, based on the locally stored service order identifier and the account information list, a target account corresponding to the target service order identifier. Further, the server 13 may push the service extension request to the client that logs into the target account.
After the service deferral request is pushed to the client, the client may prompt the user to view and operate the service deferral request. If the user considers that the delay application time in the service delay request does not influence the vehicle demand of the user, the user can agree with the service delay through the operation of the client. At this time, the client may be triggered to generate feedback information and transmit the feedback information to the server 13.
The server 13 may receive the feedback information described above and determine whether the feedback information indicates agreement to service extension. If the feedback information indicates agreement to service deferral, deferred access rights may be determined and generated.
Optionally, if the user considers that the deferral application time does not meet his own vehicle needs, the deferral application time may be modified. Accordingly, the client may acquire the target delay time modified by the user for the delay application time, and send the target delay time carried in the feedback information to the server 13.
In some alternative embodiments, the target deferral time may be after the deferral application time. In some application scenarios, it is assumed that after-sales departments do not complete the overhaul of the vehicle, and users cannot continue to use the vehicle without completing the overhaul of the vehicle, because the potential safety hazard of the vehicle with incomplete overhaul is large. If the delay application time applied by the after-sales department conflicts with the vehicle demand of the user, the user can select to solve or not use the vehicle in other modes, the after-sales department can maintain the vehicle, and the time for delivering the vehicle can be delayed according to the personal condition of the user.
For example, the user is about to use the vehicle for about 2 months and 12 days because of the need to handle a certain work, but the after-sales department does not give the vehicle to the user for about 2 months and 12 days according to the original plan, and the after-sales department applies for the vehicle delivery from 2 months to 24 days. The user considers that the personal situation plans to start a business trip on day 2, month 22 and the duration is half month, and then cannot get on day 2, month 24. In this case, the user may delay the time of delivering the vehicle to the time of coming out and coming back again. Therefore, the vehicle taking device not only can facilitate a user to take a vehicle, but also can leave more vehicle maintenance time for an after-sales department to complete vehicle maintenance better and more comprehensively.
In a further alternative embodiment, if the after-sales department adds a new access right, the server 13 may also forward a service extension request carrying the new access right to the client, and the user confirms whether the new access right is authorized to the first terminal 11. Specifically, the user can view the newly added access right through the client, and can operate through the client to grant the authorization of the newly added access right to the after-sales department. If the user grants authorization to the newly added access right, the server 13 may determine the previous access right together with the newly added access right as the deferred access right.
After the server 13 determines and generates the deferred access rights, the first terminal 11 may be authorized for deferred access rights, and the feedback information may be forwarded to the first terminal 11. In this way, the service person can learn whether the user agrees to service extension based on the feedback information, and in the case that the user agrees to service extension, the first terminal 11 can regain the extension access right to the second terminal 12 and perform service based on the extension access right within the effective time defined by the feedback information. For example, assuming that the user agrees to service deferral to 2 months 24 days, the valid time defined by the feedback information is 2 months 24 days, that is, the first terminal 11 has deferred access right before 2 months 24 days, the vehicle may be given access restricted by the deferred access right. For another example, assuming that the user modifies the delay application time to delay delivery of the vehicle to 3 months and 10 days, the effective time defined by the feedback information is 3 months and 10 days, and the first terminal 11 has the delay access right before 3 months and 10 days.
Notably, the after-market department can issue a deferred application before the time of delivering the service object arrives, which can ensure the progress of the service flow. If a service delay passes, after the expiration of the present service phase, the delay may be automatically followed and the next service phase entered.
In some alternative embodiments, if the user is busy or does not view the service delay request in time, forgets to reply to the service delay request, or the like, a situation may occur that no feedback information is received after the service stage expires, where the access right of the first terminal 11 expires, so that the after-sales department cannot continue to perform the service again, and needs to wait for the feedback of the user to perform the service again.
If the situation occurs, the after-sales department can re-submit the service delay request for the user to confirm, or can also contact the user in a telephone communication mode to remind the user to process the service delay request in an on-line mode in time.
Alternatively, generally for a longer duration type of service, since the service process is not felt by the user, the user does not know the progress of the service for a longer period of time, and waiting for a long period of time is prone to anxiety, increasing complaints. To address this issue, in embodiments of the present invention, the second terminal 12 may also be configured to monitor the response status of the service and send response feedback information, including feedback of the response status of the service and/or the second terminal 12 location.
For example, taking a service object as an example of a vehicle, a camera installed in the vehicle may be started in the whole process, and the whole service flow is monitored through the camera. Specifically, the monitoring of the service flow may be achieved by, for example, a driver monitoring system (Driver Monitoring System, DMS), an intelligent vehicle-mounted camera system (Occupant Monitoring System, OMS), a panoramic surveillance imaging system (Around View Monitor, AVM), or the like.
Further, the second terminal 12 location refers to the delivery location of the second terminal 12 at the completion of the service order. For example, the vehicle may send the final location to the server 13 or the client, etc., to report the final location of the vehicle after completion of the service process.
Alternatively, when the service person confirms that the entire service flow to the service object has been completed, a service submitting operation may be performed in the first terminal 11. It should be noted that if the entire service flow can be completed in advance before the agreed time for delivering the service object, the service person may choose to perform the service submitting operation in advance. Accordingly, the first terminal 11 is further configured to submit update information on the service status to the server 13. The server 13 is further configured to receive update information and forward the update information to the client. Wherein the update information may indicate that the service in all service flows is completed. The user may view the updated information through the client to see that the service flow has ended and may retrieve the service object.
Alternatively, in order to make the user more clearly aware of the service effect of the service object, the first terminal 11 is further configured to obtain the image information corresponding to the second terminal 12, and send the image information to the server 13. The server 13 is also configured to receive image information and forward the image information to the client.
For example, the service person may also take a photograph of the appearance of the service object. Accordingly, the first terminal 11 may be further configured to acquire an appearance image of the service object after all the service phases are completed, and upload the appearance image to the server 13. The user may log on to the target account through the client to view the look image that the server 13 has issued into the client.
Alternatively, in order to secure information of the service object, the deferred access right may be released immediately after the server 13 receives the update information transmitted by the first terminal 11. Specifically, in the process of authorizing the server 13 to the first terminal 11, a digital key corresponding to the deferred access right may be generated, the digital key may be bound to the target account number, and the digital key may be synchronized to the second terminal 12. So that the first terminal 11 can pass the authentication of the second terminal 12 based on the digital key and make a corresponding access. In the process of releasing the deferred access permission, the server 13 may unbind the digital key from the target account number and synchronize the unbinding result to the second terminal 12, so that the digital key fails, and the second terminal 12 will not respond even if the second terminal 12 is accessed through the digital key. Thus, the information security of the second terminal 12 can be effectively ensured, and personal information, personal privacy, and the like of the user can be protected.
By adopting the invention, when the after-sales department has the service delay requirement, the service delay request can be submitted through the first terminal, and the server can audit the service delay request according to the preset logic. If the service deferred request passes, deferred access rights may be determined and generated, and the deferred access rights may be synchronized to the first terminal and the second terminal. By adopting the mode, the delay requirement and the authorization can be combined, the delay period is controlled through the authorization, and then the timely synchronous delay requirement can be strictly ensured. Under the condition that approval is not obtained, the after-sales department cannot arbitrarily delay the service period and cannot arbitrarily access the internal data of the second terminal, so that the data security is ensured, and the transparency of the whole service flow is improved.
Fig. 2 is a flowchart of a service delay method according to an embodiment of the present invention, where the method may be applied to a server. As shown in fig. 2, the method may include:
201. receiving a service delay request, wherein the service delay request comprises delay application time;
202. and determining and generating deferred access rights based on the service deferred request.
Fig. 3 is a schematic flow chart of determining and generating deferred access rights according to an embodiment of the present invention, where the process may include:
301. Determining whether the service deferred request matches the service state;
302. if the service deferred request matches the service state, determining and generating deferred access rights based on the service deferred request.
Fig. 4 is a schematic flow chart of another method for determining and generating deferred access rights according to an embodiment of the present invention, where the method may include:
401. determining whether delay application time in the service delay request meets preset requirements or not;
402. if the delay application time meets the preset requirement, determining and generating delay access permission based on the service delay request.
Fig. 5 is a schematic flow chart of another method for determining and generating deferred access rights according to an embodiment of the present invention, where the method may include:
501. determining a prior access right of the first terminal to the second terminal before receiving the service delay request;
502. and determining the prior access right as the deferred access right, and generating the deferred access right.
Optionally, the service deferred request further carries a newly added access right, and the process of determining and generating the deferred access right based on the service deferred request may be implemented as follows: determining whether the newly added access right is matched with the residual service which needs to be provided by the first terminal; if the newly added access right is matched with the rest of the service, determining the previous access right and the newly added access right as deferred access rights, and generating deferred access rights.
Optionally, the method provided by the embodiment of the invention further includes: forwarding a service deferred request to a client; receiving feedback information returned by the client based on the service delay request; the process of determining and generating deferred access rights based on a service deferred request may be implemented as: and if the feedback information indicates that the service delay is agreed, determining and generating delay access rights based on the service delay request.
Optionally, the feedback information further carries a target delay time modified for the delay application time.
Optionally, the target deferral time is after the deferral application time.
Fig. 6 is a flow chart of a service delay method according to an embodiment of the present invention, as shown in fig. 6, the method may include:
601. and receiving a service delay request, wherein the service delay request comprises delay application time.
602. And determining and generating deferred access rights based on the service deferred request.
603. And receiving the update information and forwarding the update information to the client.
Optionally, the method provided by the embodiment of the invention further comprises the following steps: and receiving the image information and forwarding the image information to the client.
Optionally, the method provided by the embodiment of the invention further comprises the following steps: based on the updated information, deferred access rights are released.
The detailed implementation and technical effects of the foregoing embodiments corresponding to fig. 2 to 6 are referred to the description of the foregoing embodiment corresponding to fig. 1, and are not repeated herein.
Fig. 7 is a flowchart of a service delay method according to an embodiment of the present invention, where the method may be applied to a terminal (corresponding to the first terminal in the embodiment shown in fig. 1). As shown in fig. 7, the method may include:
701. a service deferral request is generated, the service deferral request including a deferral application time.
702. A service deferral request is sent to a server.
Optionally, the method provided by the embodiment of the invention further includes: and submitting the updated information on the service state to the server.
Optionally, the method provided by the embodiment of the invention further includes: obtaining image information; and sending the image information to a server.
The detailed implementation and technical effects of the embodiment corresponding to fig. 7 are referred to the description of the embodiment corresponding to fig. 1, and are not repeated here.
Fig. 8 is a flowchart of a service delay method according to an embodiment of the present invention, where the method may be applied to a terminal (corresponding to the second terminal in the embodiment shown in fig. 1). As shown in fig. 8, the method may include:
801. acquiring deferred access rights;
802. And generating an execution instruction according to the deferred access rights.
Optionally, the method provided by the embodiment of the invention further includes: the response state of the service is monitored and response feedback information is sent, the response feedback information comprising feedback of the response state of the service and/or the second terminal position.
The detailed implementation and technical effects of the embodiment corresponding to fig. 8 are referred to the description of the embodiment corresponding to fig. 1, and are not repeated here.
In one possible design, the method shown in fig. 2 to 6 may be implemented in a server, as shown in fig. 7, where the server may include: a processor 91 and a memory 92. Wherein the memory 92 has executable code stored thereon, which when executed by the processor 91, causes the processor 91 to implement at least the service deferral method provided in the embodiments of fig. 2-6 as described above.
Optionally, a communication interface 93 may be included in the server for communicating with other devices.
Additionally, embodiments of the present invention provide a non-transitory machine-readable storage medium having executable code stored thereon, which when executed by a processor of a server, causes the processor to at least implement a service extension method as provided in the embodiments of fig. 2-6 described above.
In one possible design, the method shown in fig. 7 may be implemented in a terminal, as shown in fig. 9, where the terminal may include: processor 91', memory 92'. Wherein the memory 92' has executable code stored thereon that, when executed by the processor 91', causes the processor 91' to implement at least the service deferral method provided in the embodiment of fig. 7 as previously described.
Optionally, a communication interface 93' may be included in the terminal for communicating with other devices.
In addition, embodiments of the present invention provide a non-transitory machine-readable storage medium having executable code stored thereon, which when executed by a processor of a terminal, causes the processor to at least implement a service deferral method as provided in the embodiment of fig. 7 described above.
In one possible design, the method shown in fig. 8 may be implemented in a terminal, as shown in fig. 11, where the terminal may include: processor 91", memory 92". Wherein the memory 92 "has executable code stored thereon that, when executed by the processor 91", causes the processor 91 "to implement at least the service deferral method provided in the embodiment of fig. 8 as described above.
Optionally, a communication interface 93 "may be included in the terminal for communicating with other devices.
In addition, embodiments of the present invention provide a non-transitory machine-readable storage medium having executable code stored thereon, which when executed by a processor of a terminal, causes the processor to at least implement a service deferral method as provided in the embodiment of fig. 8 described above.
The apparatus embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separate. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment. Those of ordinary skill in the art will understand and implement the present invention without undue burden.
From the above description of the embodiments, it will be apparent to those skilled in the art that the embodiments may be implemented by adding necessary general purpose hardware platforms, or may be implemented by a combination of hardware and software. Based on such understanding, the foregoing aspects, in essence and portions contributing to the art, may be embodied in the form of a computer program product, which may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, etc.) having computer-usable program code embodied therein.
The service deferring method provided by the embodiment of the invention can be executed by a certain program/software, the program/software can be provided by a network side, the electronic device mentioned in the previous embodiment can download the program/software into a local nonvolatile storage medium, and when the electronic device needs to execute the service deferring method, the program/software is read into a memory by a CPU, and then the CPU executes the program/software to realize the service deferring method provided in the previous embodiment.
Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present invention, and are not limiting; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present invention.
Claims (32)
1. A service system, comprising a first terminal, a second terminal, and a server, wherein:
the first terminal sends a service delay request to the server, wherein the service delay request comprises delay application time;
The server receives the service deferred request and determines and generates deferred access rights based on the service deferred request;
and the second terminal generates an execution instruction according to the deferred access right.
2. The service system of claim 1, wherein the server is configured to:
determining whether the service deferred request matches a service state;
and if the service deferred request is matched with the service state, determining and generating deferred access rights based on the service deferred request.
3. The service system of claim 1, wherein the server is configured to:
determining whether the delay application time in the service delay request meets a preset requirement or not;
and if the deferred application time meets the preset requirement, determining and generating deferred access rights based on the service deferred request.
4. The service system of claim 1, wherein the first terminal is further configured to access the second terminal based on the deferred access rights;
the server is used for determining the prior access right of the first terminal to the second terminal before the service delay request is received;
And determining the prior access right as the deferred access right, and generating the deferred access right.
5. The service system of claim 4, wherein the service deferral request further carries a new access right, and the server is configured to:
determining whether the newly added access right is matched with the residual service which needs to be provided by the first terminal;
and if the newly added access right is matched with the residual service, determining the previous access right and the newly added access right as the deferred access right, and generating the deferred access right.
6. The service system of claim 1, wherein the server is further configured to:
forwarding the service delay request to a client;
receiving feedback information returned by the client based on the service delay request;
and if the feedback information indicates that service deferral is agreed, determining and generating deferred access rights based on the service deferral request.
7. The service system of claim 6, wherein the feedback information further carries a target delay time modified for the delay application time.
8. The service system of claim 1, wherein the second terminal is further configured to:
monitoring a response state of a service and transmitting response feedback information, wherein the response feedback information comprises feedback of the response state of the service and/or a second terminal position.
9. The service system of claim 1, wherein the first terminal is further configured to submit update information on a service status to the server;
the server is further configured to receive the update information, and forward the update information to a client.
10. The service system of claim 9, wherein the first terminal is further configured to obtain image information corresponding to the second terminal, and send the image information to the server;
the server is further configured to receive the image information, and forward the image information to the client.
11. The service system of claim 9, wherein the server is further configured to:
and based on the updated information, releasing the deferred access rights.
12. A service extension method, applied to a server, the method comprising:
Receiving the service delay request, wherein the service delay request comprises delay application time;
and determining and generating deferred access rights based on the service deferred request.
13. The method of claim 12, wherein the determining and generating deferred access rights based on the service deferred request comprises:
determining whether the service deferred request matches a service state;
and if the service deferred request is matched with the service state, determining and generating deferred access rights based on the service deferred request.
14. The method of claim 12, wherein the determining and generating deferred access rights based on the service deferred request comprises:
determining whether the delay application time in the service delay request meets a preset requirement or not;
and if the deferred application time meets the preset requirement, determining and generating deferred access rights based on the service deferred request.
15. The method of claim 12, wherein the determining and generating deferred access rights based on the service deferred request comprises:
determining a prior access right of the first terminal to the second terminal before the service delay request is received;
And determining the prior access right as the deferred access right, and generating the deferred access right.
16. The method of claim 15, wherein the service deferred request further carries a new access right, and wherein determining and generating deferred access rights based on the service deferred request comprises:
determining whether the newly added access right is matched with the residual service which needs to be provided by the first terminal;
and if the newly added access right is matched with the residual service, determining the previous access right and the newly added access right as the deferred access right, and generating the deferred access right.
17. The method according to claim 12, wherein the method further comprises:
forwarding the service delay request to a client;
receiving feedback information returned by the client based on the service delay request;
the determining and generating deferred access rights based on the service deferred request includes:
and if the feedback information indicates that service deferral is agreed, determining and generating deferred access rights based on the service deferral request.
18. The method of claim 17, wherein the feedback information further carries a target delay time modified for the delay application time.
19. The method according to claim 12, wherein the method further comprises:
and receiving the update information and forwarding the update information to the client.
20. The method of claim 19, wherein the method further comprises:
and receiving image information and forwarding the image information to the client.
21. The method of claim 19, wherein the method further comprises:
and based on the updated information, releasing the deferred access rights.
22. A service deferral method, applied to a first terminal, the method comprising:
generating a service deferral request, wherein the service deferral request comprises deferral application time;
and sending the service delay request to a server.
23. The method of claim 22, wherein the method further comprises:
and submitting the update information of the service state to the server.
24. The method of claim 23, wherein the method further comprises:
obtaining image information;
and sending the image information to the server.
25. A service deferral method, applied to a second terminal, the method comprising:
Acquiring deferred access rights;
and generating an execution instruction according to the deferred access rights.
26. The method of claim 25, wherein the method further comprises:
monitoring a response state of a service and transmitting response feedback information, wherein the response feedback information comprises feedback of the response state of the service and/or a second terminal position.
27. A server, comprising: a memory, a processor; wherein the memory has stored thereon executable code which, when executed by the processor, causes the processor to perform the service extension method of any of claims 12-21.
28. A non-transitory machine-readable storage medium having stored thereon executable code, which when executed by a processor of a server, causes the processor to perform the service extension method of any of claims 12-21.
29. A terminal, comprising: a memory, a processor; wherein the memory has stored thereon executable code which, when executed by the processor, causes the processor to perform the service extension method of any of claims 22-24.
30. A non-transitory machine-readable storage medium having stored thereon executable code, which when executed by a processor of a terminal, causes the processor to perform the service extension method of any of claims 22-24.
31. A terminal, comprising: a memory, a processor; wherein the memory has stored thereon executable code which, when executed by the processor, causes the processor to perform the service extension method of any of claims 25-26.
32. A non-transitory machine-readable storage medium having stored thereon executable code, which when executed by a processor of a terminal, causes the processor to perform the service extension method of any of claims 25-26.
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| CN202210158341.6A CN116684106A (en) | 2022-02-21 | 2022-02-21 | Service system, service delay method, server, terminal and storage medium |
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| CN202210158341.6A CN116684106A (en) | 2022-02-21 | 2022-02-21 | Service system, service delay method, server, terminal and storage medium |
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| CN116684106A true CN116684106A (en) | 2023-09-01 |
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| CN202210158341.6A Pending CN116684106A (en) | 2022-02-21 | 2022-02-21 | Service system, service delay method, server, terminal and storage medium |
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