CN116681247A - Method, device, equipment and storage medium for distributing business of banking outlets - Google Patents
Method, device, equipment and storage medium for distributing business of banking outlets Download PDFInfo
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The application discloses a business distribution method, a device, equipment and a storage medium for banking outlets, which can be used in the financial field or other fields, wherein the method comprises the following steps: acquiring target business to be transacted by a client at a banking website; according to the service queues to be processed corresponding to the various service operators in the banking outlets, calculating queuing time required by the various service operators to transact the target service; determining a salesman with queuing time less than or equal to a queuing time threshold as a first salesman, and generating a first salesman set; acquiring a target proficiency index of each first salesman in the first salesman set for target business based on business handling records of banking outlets; the business handling records at least comprise the quantity and average handling time of each business person handling the target business in the banking website; determining a first salesman with a target proficiency index meeting proficiency conditions in the first salesman set as a target salesman; and distributing the target service to a service queue to be processed corresponding to the target service operator.
Description
Technical Field
The present application relates to the field of data processing, and in particular, to a method, an apparatus, a device, and a storage medium for distributing services in a banking website.
Background
With the continuous development of mobile phone software technology, more and more banking businesses can be transacted through mobile phone software. However, at present, some businesses such as card opening and cash withdrawal are still required to be carried out by customers to the banking outlets in person.
When a banking website is in busy period, the fact that a large amount of to-be-processed businesses exist in the business system of the website means that the processing efficiency of the to-be-processed businesses in the business system is low, and a customer needs to spend a long time in the queuing and business handling processes, so that the experience of the customer when the customer handles the business to the banking website is greatly reduced.
Disclosure of Invention
The embodiment of the application provides a method, a device, equipment and a storage medium for distributing business of a banking website, which can improve the processing efficiency of business to be processed in the banking website.
In view of this, a first aspect of the present application provides a method for distributing services at a banking outlet, the method comprising:
acquiring target business to be transacted by a client at a banking website;
according to the service queues to be processed corresponding to the various service operators in the banking outlets, calculating queuing time required by the various service operators to transact the target service;
determining the salesmen with queuing time less than or equal to a queuing time threshold as first salesmen, and generating a first salesmen set; wherein the first salesman set at least comprises one first salesman;
based on the business handling records of the banking outlets, obtaining target proficiency indexes of all first operators in the first operator set for the target business; the business handling records at least comprise the quantity and average handling time of each business person handling the target business in the banking website;
determining a first salesman with the target proficiency index meeting the proficiency condition as a target salesman in the first salesman set;
and distributing the target service to a service queue to be processed corresponding to the target service operator.
Optionally, after the target business to be transacted by the client at the banking website is obtained, the method further includes:
acquiring the identity information of the client;
acquiring basic financial information of the customer from a customer information database of the banking website through the identity information; the basic financial information is generated according to the customer business records of the customers in banking institutions corresponding to banking outlets;
and acquiring target information required by transacting the target business from the basic financial information, and caching the target information in a business transacting system corresponding to the target business operator.
Optionally, before the acquiring, by the identity information, the basic financial information of the customer from the customer information database of the banking website, the method further includes:
classifying the to-be-processed service in the to-be-processed service queue corresponding to the target service person according to the service type to obtain a classification result;
generating a service group to be processed based on the classification result; wherein the service to be processed in one service group to be processed corresponds to the same service type;
the step of obtaining the basic financial information of the customer from the customer information database of the banking website through the identity information comprises the following steps:
generating a preprocessing process through identity information corresponding to all the to-be-processed services in the to-be-processed service group;
and acquiring basic financial information required by all the to-be-processed businesses in the to-be-processed business group in batches from a customer information database of the banking website by executing the preprocessing process.
Optionally, the determining, from the first set of operators, the target operator whose target proficiency index meets the proficiency condition includes:
and determining the first salesman with the maximum target proficiency index as a target salesman from the first salesman set.
The second aspect of the present application provides a service distribution device for a banking outlet, the device comprising:
an information acquisition unit configured to: acquiring target business to be transacted by a client at a banking website;
a calculation unit for: according to the service queues to be processed corresponding to the various service operators in the banking outlets, calculating queuing time required by the various service operators to transact the target service;
a salesman selection unit configured to: determining the salesmen with queuing time less than or equal to a queuing time threshold as first salesmen, and generating a first salesmen set; wherein the first salesman set at least comprises one first salesman;
the computing unit is further configured to: based on the business handling records of the banking outlets, obtaining target proficiency indexes of all first operators in the first operator set for the target business; the business handling records at least comprise the quantity and average handling time of each business person handling the target business in the banking website;
the salesman selection unit is further configured to: determining a first salesman with the target proficiency index meeting the proficiency condition as a target salesman in the first salesman set;
a service allocation unit, configured to: and distributing the target service to a service queue to be processed corresponding to the target service operator.
Optionally, the device further includes a service preprocessing unit, configured to:
acquiring the identity information of the client;
acquiring basic financial information of the customer from a customer information database of the banking website through the identity information; the basic financial information is generated according to the customer business records of the customers in banking institutions corresponding to banking outlets;
and acquiring target information required by transacting the target business from the basic financial information, and caching the target information in a business transacting system corresponding to the target business operator.
Optionally, the device further includes a service classification unit, configured to:
classifying the to-be-processed service in the to-be-processed service queue corresponding to the target service person according to the service type to obtain a classification result;
generating a service group to be processed based on the classification result; wherein the service to be processed in one service group to be processed corresponds to the same service type;
the service preprocessing unit is specifically configured to:
generating a preprocessing process through identity information corresponding to all the to-be-processed services in the to-be-processed service group;
and acquiring basic financial information required by all the to-be-processed businesses in the to-be-processed business group in batches from a customer information database of the banking website by executing the preprocessing process.
Optionally, the salesman selection unit is specifically configured to:
and determining the first salesman with the maximum target proficiency index as a target salesman from the first salesman set.
A third aspect of the present application provides a banking outlet service distribution apparatus, the apparatus comprising: a memory and a processor;
the memory is used for storing instructions;
the processor is configured to execute the instructions in the memory and perform the method described above.
A fourth aspect of the application provides a computer readable storage medium storing program code or instructions which, when run on a computer, cause the computer to perform the method described above.
From the above technical scheme, the application has the following advantages: the application obtains the target business to be transacted by the client at the banking website; according to the to-be-processed service queues of all the operators in the banking outlets, analyzing the busyness of different operators in the banking outlets through the to-be-processed service queues, and calculating queuing time required by handling target services through all the operators; adding the salesmen with queuing time less than or equal to the queuing time threshold value into a first salesmen set; acquiring a target proficiency index of each salesman in the first salesman set for target business based on a business handling record of a banking website; the business handling records at least comprise the number of the target business handled by the business staff and the average handling time of the target business handled by the business staff; determining a target salesman with a target proficiency index meeting proficiency conditions from a first salesman set; selecting a target service person through two dimensions of queuing time length and target proficiency index, screening out a service person with shorter queuing time through a queuing time threshold, selecting a service person familiar with target service as the target service person according to proficiency conditions, distributing the target service to a service queue to be processed corresponding to the target service person, reasonably distributing the service according to busyness of different service persons at a bank website and queuing waiting conditions, improving service handling speed, saving time spent for handling the service under a client line, and further improving service handling experience from the client to the bank website.
Drawings
FIG. 1 is a flow chart of a business distribution method of a banking website provided by an embodiment of the application;
fig. 2 is a flowchart of preprocessing a target service according to an embodiment of the present application;
fig. 3 is a schematic structural diagram of a service distribution device for banking outlets according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of a service distribution device for banking outlets according to an embodiment of the present application.
Detailed Description
Embodiments of the present application will be described in more detail below with reference to the accompanying drawings. While the application is susceptible of embodiment in the drawings, it is to be understood that the application may be embodied in various forms and should not be construed as limited to the embodiments set forth herein, but rather are provided to provide a more thorough and complete understanding of the application. It should be understood that the drawings and embodiments of the application are for illustration purposes only and are not intended to limit the scope of the present application.
Referring to fig. 1, the embodiment of the application provides a service distribution method for banking outlets, which specifically includes the following steps:
step 101: and obtaining target business to be transacted by the client at the banking website.
When a customer arrives at a banking site, the customer needs to be subjected to number taking queuing, and when the number taking queuing is performed, staff at the banking site can inquire target services to be handled by the customer, such as account opening and card handling, cash withdrawing and the like, at the moment, relevant information of the target services can be extracted from voice information of a conversation between the staff at the banking site and the customer through a voice recognition technology, and queuing information of the customer is generated based on the target services.
Step 102: and calculating queuing time required by handling the target business through each salesman according to the to-be-processed business queues corresponding to each salesman in the banking website.
In banking outlets, a plurality of operators usually transact business at the same time, and when business distribution is performed, reasonable business distribution can be performed by analyzing the busyness of each current operator. In the embodiment of the application, the business system of the banking website comprises a plurality of subsystems, wherein the subsystems are business handling systems respectively used by various operators currently handling businesses in the banking website, and each business handling system corresponds to one operator account (the embodiment of the application is called as an operator for short). In each business handling system, each business person has a corresponding to-be-processed business queue, the to-be-processed business queue stores the business which is not processed by the business person, if the target business is distributed to the business person for processing, the target business can be restarted for processing after the business person completes all the processing of the to-be-processed business in the to-be-processed business queue, namely the target business can be processed after a queuing time is needed. In order to save the time it takes for the customer to transact the target business, the queuing time of each salesman in the banking website needs to be calculated.
Specifically, the calculation of the queuing time length may be performed according to the average time length of the business handling by the business operator, for example, by analyzing the average time length of each business handling by each business operator through the business handling record in the banking website, and then the average time length and the number of the business to be processed in the business queue to be processed are the queuing time lengths corresponding to the business handling target by the business operator. Further, the service transacted by the service person can be classified based on the service transacting record, so as to obtain average time lengths corresponding to different types of services, for example, the average time length of transacting the service A by the service person C is 10 minutes, the average time length of transacting the service B is 4 minutes, and when 3 services A and 1 service B exist in the service queue to be processed of the service person C, the queuing time length required by transacting the target service by the service person C is 34 minutes.
Step 103: and determining the salesmen with queuing time less than or equal to the queuing time threshold as the first salesmen, and generating a first salesmen set.
Wherein the first salesman set at least comprises one first salesman; when classifying the target business, firstly screening out the business personnel with shorter queuing time from all the business personnel currently transacting the business in the banking website, generating a first business personnel set, namely setting a queuing time threshold, determining the business personnel as the first business personnel when the queuing time required by transacting the target business through the business personnel obtained through calculation is smaller than or equal to the queuing time threshold, adding the first business personnel set, and then further determining which first business personnel transacts the target business finally from the first business personnel set.
Step 104: and obtaining a target proficiency index of each first salesman in the first salesman set for target business based on the business handling records of the banking outlets.
The business handling record at least comprises the quantity and average handling time of the target business handled by the business staff. In the business handling record in the banking website, the data of a plurality of dimensions such as the service life of each business person, the number of clients already received, the related information of the already handled business, the skill condition of the business person and the like can be obtained, wherein the related information of the already handled business also comprises the type, the number and the handling time of each business handled by the business person. Based on the data of the multiple dimensions, a business proficiency assessment model is established, the model can be used for obtaining a target proficiency index of a business person for handling the target business according to the working years of the business person, the quantity of the handled target business, the average handling time of the handled target business and other influencing factors, the target proficiency index takes a value between 0 and 1, and the closer the target proficiency index is to 1, the more proficiency the business person is proficient in handling the target business.
In the embodiment of the application, the target proficiency index can be used for describing the proficiency of a salesman in handling target business, when the salesman is more proficient in handling the target business, the salesman has rich handling experience on the target business, is more familiar with the handling flow of the target business, and has higher handling accuracy on the target business; meanwhile, the shorter the required handling time is in the process of handling the target business.
Step 105: and determining the first salesmen with the target proficiency index meeting the proficiency condition as target salesmen in the first salesmen set.
In the embodiment of the application, the target business person is determined from the first business person set by judging whether the target proficiency index meets the proficiency condition, and the target business person is the business person handling the target business in the embodiment of the application. The technical conditions are set to save time spent on business handling of the clients and ensure the accuracy of the target business handling, operators familiar with the business handling flow of the target business can be screened out through the technical conditions, the target business is handled through the operators, the accuracy of the target business handling is ensured, and the influence on the business handling experience of the clients to banking sites due to errors in the target business handling process is avoided.
When a plurality of first operators in the first operator set meet the proficiency condition, one of the plurality of first operators may be arbitrarily selected as the target operator.
In one possible implementation, step 105 may be implemented as follows:
and determining the first salesman with the maximum target proficiency index as a target salesman from the first salesman set.
And the service person with the maximum target proficiency index in the first service person set can be determined to be the target service person, and the best service person is selected from the service persons with shorter queuing time to transact the target service, so that the target service transacting accuracy is further ensured, and the customer experience is improved.
Step 106: and distributing the target service to a service queue to be processed corresponding to the target service operator.
In the embodiment of the application, the corresponding target salesmen are allocated for the target business according to the data of the queuing time length and the target proficiency index, the salesmen with shorter queuing time are screened out through the queuing time threshold, the salesmen familiar with the target business are selected as the target salesmen according to the proficiency condition, the target business is allocated to the to-be-processed business queues corresponding to the target salesmen, the business is reasonably allocated according to the busyness of different salesmen at the banking sites, the time spent for offline business handling of the client is saved, and the business handling experience from the client to the banking sites is further improved.
Referring to fig. 2, in one possible implementation, the method shown in fig. 1 further includes the steps of:
step 201: and acquiring the identity information of the client.
The identity information of the client handling the target service can be acquired while the target service is acquired through voice recognition, and the identity information of the client is associated with the target service to be handled.
Step 202: and acquiring the basic financial information of the customer from a customer information database of the banking website through the identity information.
Through the identity information of the client, the client business record of the client in the banking institution corresponding to the banking institution can be obtained from the client information database of the banking institution, namely, all the businesses handled by the client in the banking institution. For example, a banking institution a has a plurality of banking sites in different areas, site 1, site 2 and site 3, and client information databases among the different banking sites are associated with each other, and when a client B arrives at site 1 to transact business, client business records of the client B in site 1, site 2 and site 3 can be synchronously obtained through identity information of the client B.
The basic financial information is generated according to the customer business records of the customers in the banking institutions corresponding to the banking outlets, wherein the basic financial information comprises credit information, asset information and the like provided by the customers when the customers transact business in the past.
Step 203: target information required by transacting target business is obtained from the basic financial information, and the target information is cached in a business transacting system corresponding to a target business person.
The business handling system corresponding to each business person comprises a to-be-processed business queue corresponding to the business person and cache information of each to-be-processed business in the to-be-processed business queue. After the target business is acquired, the business handling record corresponding to the target business is searched from the business handling record of the banking website, the target information possibly needed by the target business is acquired through the process of handling the target business before the banking website, the target information is extracted from the basic financial information of the client in advance before the target business starts to handle the target business and is cached in the business handling system corresponding to the target business, so that the target business can be directly called from the business handling system when the target business starts to handle the target business, the time for inquiring and acquiring the information in the target business handling process is saved, the business handling process is simplified, and the business handling efficiency of the target business is improved.
Further, the following steps may be included before step 202:
step S1: and classifying the to-be-processed service in the to-be-processed service queue corresponding to the target service person according to the service type to obtain a classification result.
By acquiring the to-be-processed service queues of all the operators in the banking outlets, the to-be-processed services in the to-be-processed service queues are classified according to service types, such as account opening and card handling, cash extracting and the like, and the to-be-processed services of the same service types have the same classification labels.
Step S2: and generating a service group to be processed based on the classification result.
After classifying the service to be processed in step S1, the service types corresponding to the service to be processed with the same classification label are the same; for the to-be-processed services with the same service type, the flow in the service handling process is always the same, so that the to-be-processed services can be grouped according to the classification labels to generate to-be-processed service groups, and the follow-up batch pretreatment is facilitated.
On the basis of step S1 and step S2, step 202 may be implemented as follows:
step 2021: generating a preprocessing process through identity information corresponding to all the to-be-processed services in the to-be-processed service group;
step 2022: and acquiring basic financial information required by all the to-be-processed businesses in the to-be-processed business group in batches from a customer information database of the banking website by executing the preprocessing process.
And generating a preprocessing process based on the identity information of the corresponding clients of each service to be processed in the service group to be processed, and carrying out information inquiry in batches from a client information database of a banking website through the identity information in the preprocessing process to obtain the basic financial information of the corresponding clients of each service to be processed in the service group to be processed. For example, after classifying the to-be-processed service in the to-be-processed service queue, n account opening and card handling services are provided in the to-be-processed service queue, and the inquiry operation of the client information is involved in the account opening services, and the time required by the network request for each process inquiry is t, a preprocessing process can be generated according to the client information of n clients corresponding to the n account opening and card handling services, and the n basic financial information corresponding to the n clients can be inquired in batch from the client information database of the banking website by executing the preprocessing process, so that the time of (n-1) x t can be saved. In addition, for the materials needing to be printed in the service to be processed, the pretreatment process can be executed once to perform pretreatment, and the like, so that the service needing to be printed is printed in advance, and the data printing time in the service handling process is saved.
By classifying the service types, generating a service group to be processed, and then preprocessing the service to be processed in the service group to be processed in batches, the network request time spent on repeatedly requesting for information in the service handling process can be saved, the service handling efficiency of a service operator is further improved, and the time spent on handling the service is reduced.
In the process of transacting the target business, the business information related to the target business can be extracted from the voice information of the dialogue between the business and the client through the voice recognition technology, and the business information is backfilled into the business system, so that the time for transacting the business by the business personnel is saved, and the time spent by the client for transacting the business is saved.
The names of messages or information interacted between the devices in the embodiments of the present application are for illustrative purposes only and are not intended to limit the scope of such messages or information.
Although operations are depicted in a particular order, this should not be understood as requiring that such operations be performed in the particular order shown or in sequential order. In certain circumstances, multitasking and parallel processing may be advantageous.
It should be understood that the various steps recited in the method embodiments of the present application may be performed in a different order and/or performed in parallel. Furthermore, method embodiments may include additional steps and/or omit performing the illustrated steps. The scope of the application is not limited in this respect.
Referring to fig. 3, an embodiment of the present application provides a service allocation apparatus for a banking website, including:
an information acquisition unit 301 for: acquiring target business to be transacted by a client at a banking website;
a calculating unit 302 for: according to the service queues to be processed corresponding to the various service operators in the banking outlets, calculating queuing time required by the various service operators to transact the target service;
a salesman selection unit 303 for: determining a salesman with queuing time less than or equal to a queuing time threshold as a first salesman, and generating a first salesman set; wherein the first salesman set at least comprises one first salesman;
the computing unit 302 is further configured to: acquiring a target proficiency index of each first salesman in the first salesman set for target business based on business handling records of banking outlets; the business handling records at least comprise the quantity and average handling time of each business person handling the target business in the banking website;
the salesman selection unit 303 is further configured to: determining a first salesman with a target proficiency index meeting proficiency conditions in the first salesman set as a target salesman;
the service allocation unit 304 is further configured to: and distributing the target service to a service queue to be processed corresponding to the target service operator.
In a possible implementation manner, the apparatus shown in fig. 3 further includes a service preprocessing unit, configured to:
acquiring identity information of a client;
acquiring basic financial information of a customer from a customer information database of a banking website through identity information; the basic financial information is generated through a customer business record of a customer in a banking institution corresponding to a banking website;
target information required by transacting target business is obtained from the basic financial information, and the target information is cached in a business transacting system corresponding to a target business person.
In a possible implementation manner, the apparatus shown in fig. 3 further includes a service classification unit, configured to:
classifying the to-be-processed service in the to-be-processed service queue corresponding to the target service person according to the service type to obtain a classification result;
generating a service group to be processed based on the classification result; wherein the service to be processed in one service group to be processed corresponds to the same service type;
the service preprocessing unit is specifically configured to:
generating a preprocessing process through identity information corresponding to all the to-be-processed services in the to-be-processed service group;
and acquiring basic financial information required by all the to-be-processed businesses in the to-be-processed business group in batches from a customer information database of the banking website by executing the preprocessing process.
In one possible implementation, the salesman selection unit 303 is specifically configured to:
from the first set of operators, the operator with the largest target proficiency index is determined as the target operator.
Referring to fig. 4, an embodiment of the present application provides a service distribution device for a banking website, including: a memory 401 and a processor 402;
a memory 401 for storing instructions;
a processor 402 for executing instructions in the memory 401, performing the above method.
It should be noted that the method, the device, the equipment and the storage medium for distributing the business of the banking website provided by the application can be used in the financial field or other fields, for example, can be used in a business distribution scene in the financial field. Other fields are any field other than the financial field, for example, the data processing field. The foregoing is merely an example, and the application fields of the method, the device, the equipment and the storage medium for distributing the business of the banking website provided by the application are not limited.
Embodiments of the present application provide a computer readable storage medium storing program code or instructions which, when run on a computer, cause the computer to perform the method described above.
It will be clear to those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, which are not repeated herein.
The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be embodied essentially or in part or all of the technical solution or in part in the form of a software product stored in a storage medium, including instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a usb disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), a magnetic disk, or an optical disk, or other various media in which a computer program can be stored.
The above embodiments are only for illustrating the technical solution of the present application, and not for limiting the same; although the application has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present application.
Claims (10)
1. A method for distributing business at a banking site, the method comprising:
acquiring target business to be transacted by a client at a banking website;
according to the service queues to be processed corresponding to the various service operators in the banking outlets, calculating queuing time required by the various service operators to transact the target service;
determining the salesmen with queuing time less than or equal to a queuing time threshold as first salesmen, and generating a first salesmen set; wherein the first salesman set at least comprises one first salesman;
based on the business handling records of the banking outlets, obtaining target proficiency indexes of all first operators in the first operator set for the target business; the business handling records at least comprise the quantity and average handling time of each business person handling the target business in the banking website;
determining a first salesman with the target proficiency index meeting the proficiency condition as a target salesman in the first salesman set;
and distributing the target service to a service queue to be processed corresponding to the target service operator.
2. The method of claim 1, wherein after the target business to be transacted by the customer at the banking outlet is obtained, the method further comprises:
acquiring the identity information of the client;
acquiring basic financial information of the customer from a customer information database of the banking website through the identity information; the basic financial information is generated according to the customer business records of the customers in banking institutions corresponding to banking outlets;
and acquiring target information required by transacting the target business from the basic financial information, and caching the target information in a business transacting system corresponding to the target business operator.
3. The method of claim 2, wherein prior to said obtaining basic financial information of said customer from a customer information database of said banking outlet via said identity information, said method further comprises:
classifying the to-be-processed service in the to-be-processed service queue corresponding to the target service person according to the service type to obtain a classification result;
generating a service group to be processed based on the classification result; wherein the service to be processed in one service group to be processed corresponds to the same service type;
the step of obtaining the basic financial information of the customer from the customer information database of the banking website through the identity information comprises the following steps:
generating a preprocessing process through identity information corresponding to all the to-be-processed services in the to-be-processed service group;
and acquiring basic financial information required by all the to-be-processed businesses in the to-be-processed business group in batches from a customer information database of the banking website by executing the preprocessing process.
4. The method of claim 1, wherein said determining a target business person from said first set of business persons that is proficient in the target proficiency index comprises:
and determining the first salesman with the maximum target proficiency index as a target salesman from the first salesman set.
5. A banking outlet service distribution device, said device comprising:
an information acquisition unit configured to: acquiring target business to be transacted by a client at a banking website;
a calculation unit for: according to the service queues to be processed corresponding to the various service operators in the banking outlets, calculating queuing time required by the various service operators to transact the target service;
a salesman selection unit configured to: determining the salesmen with queuing time less than or equal to a queuing time threshold as first salesmen, and generating a first salesmen set; wherein the first salesman set at least comprises one first salesman;
the computing unit is further configured to: based on the business handling records of the banking outlets, obtaining target proficiency indexes of all first operators in the first operator set for the target business; the business handling records at least comprise the quantity and average handling time of each business person handling the target business in the banking website;
the salesman selection unit is further configured to: determining a first salesman with the target proficiency index meeting the proficiency condition as a target salesman in the first salesman set;
a service allocation unit, configured to: and distributing the target service to a service queue to be processed corresponding to the target service operator.
6. The apparatus of claim 5, further comprising a traffic preprocessing unit configured to:
acquiring the identity information of the client;
acquiring basic financial information of the customer from a customer information database of the banking website through the identity information; the basic financial information is generated according to the customer business records of the customers in banking institutions corresponding to banking outlets;
and acquiring target information required by transacting the target business from the basic financial information, and caching the target information in a business transacting system corresponding to the target business operator.
7. The apparatus of claim 6, further comprising a traffic classification unit configured to:
classifying the to-be-processed service in the to-be-processed service queue corresponding to the target service person according to the service type to obtain a classification result;
generating a service group to be processed based on the classification result; wherein the service to be processed in one service group to be processed corresponds to the same service type;
the service preprocessing unit is specifically configured to:
generating a preprocessing process through identity information corresponding to all the to-be-processed services in the to-be-processed service group;
and acquiring basic financial information required by all the to-be-processed businesses in the to-be-processed business group in batches from a customer information database of the banking website by executing the preprocessing process.
8. The apparatus of claim 5, wherein the attendant selection unit is specifically configured to:
and determining the first salesman with the maximum target proficiency index as a target salesman from the first salesman set.
9. A banking outlet service distribution device, the device comprising: a memory and a processor;
the memory is used for storing instructions;
the processor being configured to execute the instructions in the memory and to perform the method of any of claims 1-4.
10. A computer readable storage medium storing program code or instructions which, when run on a computer, cause the computer to perform the method of any one of claims 1-4 above.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN117575276A (en) * | 2023-12-07 | 2024-02-20 | 山邮数字科技(山东)有限公司 | Intelligent government affair information resource management system based on blockchain |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN117575276A (en) * | 2023-12-07 | 2024-02-20 | 山邮数字科技(山东)有限公司 | Intelligent government affair information resource management system based on blockchain |
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