CN116643827A - Information acquisition method, device, electronic equipment and medium - Google Patents
Information acquisition method, device, electronic equipment and medium Download PDFInfo
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- CN116643827A CN116643827A CN202310620321.0A CN202310620321A CN116643827A CN 116643827 A CN116643827 A CN 116643827A CN 202310620321 A CN202310620321 A CN 202310620321A CN 116643827 A CN116643827 A CN 116643827A
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- 238000000034 method Methods 0.000 title claims abstract description 66
- 230000002452 interceptive effect Effects 0.000 claims description 18
- 230000009191 jumping Effects 0.000 claims description 17
- 230000008569 process Effects 0.000 description 19
- 238000010586 diagram Methods 0.000 description 10
- 238000012545 processing Methods 0.000 description 4
- 230000009471 action Effects 0.000 description 3
- 238000004891 communication Methods 0.000 description 3
- 238000004590 computer program Methods 0.000 description 3
- 230000006870 function Effects 0.000 description 2
- 238000012015 optical character recognition Methods 0.000 description 2
- 230000002093 peripheral effect Effects 0.000 description 2
- 238000012216 screening Methods 0.000 description 2
- 238000003491 array Methods 0.000 description 1
- 239000000470 constituent Substances 0.000 description 1
- 238000013500 data storage Methods 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
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- 238000003825 pressing Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
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Abstract
The application discloses an information acquisition method, an information acquisition device, electronic equipment and a medium, which can be applied to the financial field or other fields. The method can obtain a target interface interacted by the client in a first set time period before entering the customer service interface, wherein the target interface comprises a service to be consulted or a service to be complained; it can be understood that before entering the customer service interface, the user can view the service to be consulted or complaint through the client, so that the target interface can be obtained; the business to be consulted or complained by the user is generally the historical business of the user, so that the historical business of the user can be matched with the content in the target interface to obtain the target business, and the related information of the target business is displayed on the customer service interface. Therefore, the user does not need to input the related content of the business to be consulted or the business to be complained in the customer service interface, and the situation that the user forgets the related content of the business to be consulted or the business to be complained and quits to reenter the customer service interface can not occur.
Description
Technical Field
The application relates to the technical field of online consultation or complaints, in particular to an information acquisition method, an information acquisition device, electronic equipment and a medium.
Background
The service application programs are all provided with customer service interfaces, and help can be provided for users or complaints of the users can be processed through the customer service interfaces. For example, shopping applications, video applications, mobile banking applications, etc. all belong to the class of service applications.
At present, if a user needs to consult a certain service or complain about a certain service, after the user needs to jump to a customer service interface, related contents of the service to be consulted or the service to be complained are manually described, if the user forgets the related contents of the service to be consulted or the service to be complained, the user also needs to exit the customer service interface, and after the related contents of the service to be consulted or the service to be complained are checked, the user enters the customer service interface again, so that the operation is complicated.
Disclosure of Invention
In view of this, the application provides a method, a device, an electronic device and a medium for obtaining information, so as to solve the problem that if the related content of the service to be consulted or the service to be complained is forgotten, the customer service interface needs to be accessed again after the customer service interface is quitted.
In order to achieve the above purpose, the present application provides the following technical solutions:
according to a first aspect of an embodiment of the present disclosure, there is provided an information acquisition method, including:
if entering a customer service interface is detected, acquiring a target interface interacted by a client in a first set time period, wherein the termination time of the first set time period is the time of entering the customer service interface, and the target interface comprises a service to be consulted or a service to be complained;
acquiring a history service corresponding to a user account logged in the client;
acquiring a target service matched with the content in the target interface from the history service;
and displaying the related information of the target service on the customer service interface.
According to a second aspect of the embodiments of the present disclosure, there is provided an information acquisition apparatus including:
the first acquisition module is used for acquiring a target interface interacted by the client in a first set time period if entering the customer service interface is detected, wherein the termination time of the first set time period is the time for entering the customer service interface, and the target interface comprises a service to be consulted or a service to be complained;
the second acquisition module is used for acquiring a history service corresponding to a user account logged in the client, wherein the history service comprises at least one of a transacted service, a consulted service and a browsed service;
a third obtaining module, configured to obtain, from the history service, a target service that matches with the content in the target interface;
and the display module is used for displaying the related information of the target service on the customer service interface.
According to a third aspect of embodiments of the present disclosure, there is provided a server comprising:
a processor;
a memory for storing the processor-executable instructions;
wherein the processor is configured to execute the instructions to implement the information acquisition method according to the first aspect.
According to a fourth aspect of embodiments of the present disclosure, there is provided a computer readable storage medium, which when executed by a processor of a server, enables the server to perform the information acquisition method according to the first aspect.
According to the technical scheme, the information acquisition method is provided, the target interface interacted by the client in the first set time period before entering the customer service interface can be obtained, and the target interface comprises a service to be consulted or a service to be complained; it can be understood that before entering the customer service interface, the user can view the service to be consulted or complained through the client, so that the target interface can be obtained; the business to be consulted or complained by the user is generally the historical business of the user, so that the historical business of the user can be matched with the content in the target interface to obtain the target business, and the related information of the target business is displayed on the customer service interface. Therefore, the user does not need to input the service to be consulted or the service to be complained in the customer service interface, and the situation that the user forgets the related content of the service to be consulted or the service to be complained and quits to reenter the customer service interface can not occur.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings that are required to be used in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only embodiments of the present application, and that other drawings can be obtained according to the provided drawings without inventive effort for a person skilled in the art.
Fig. 1 is a schematic diagram of a hardware architecture according to an embodiment of the present application;
FIG. 2 is a flowchart illustrating a method of information acquisition, according to an example embodiment;
FIG. 3 is a schematic diagram of a process of directly jumping from a target interface to a customer service interface according to an embodiment of the present application;
FIG. 4 is a schematic diagram illustrating a process of jumping from a target interface to a customer service interface through a layer-by-layer interface according to an embodiment of the present application;
FIG. 5 is a block diagram of an information acquisition device according to an exemplary embodiment;
fig. 6 is a block diagram illustrating an apparatus for a server according to an exemplary embodiment.
Detailed Description
The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
The embodiment of the application provides an information acquisition method, an information acquisition device, electronic equipment and a medium, and before introducing the technical scheme provided by the embodiment of the application, a hardware architecture related to the embodiment of the application is described.
As shown in fig. 1, a schematic diagram of a hardware architecture according to an embodiment of the present application includes, but is not limited to: an electronic device 11 and a server 12.
By way of example, the electronic device 11 may be any electronic product that can interact with a user in one or more ways, such as a keyboard, a touch pad, a touch screen, a remote control, a voice interaction or handwriting device, for example, a mobile phone, a tablet computer, a palm top computer, a personal computer, a wearable device, a smart television, a self-service device, etc.
For example, the electronic device 11 may be running a client, which may be an application client, web client, or applet.
By way of example, the electronic device 11 may be a terminal device that is held by a user; the electronic device may be a self-service device of a bank, for example.
The server 12 may be a server, a server cluster comprising a plurality of servers, or a cloud computing service center, for example.
By way of example, the server 12 may be an RPA (robot flow automation, robotic Process Automation) robot.
The user may enter the customer service interface through a client operated by the electronic device 11. It can be understood that, before entering the customer service interface, the user will first view the service to be consulted or the service to be complained through the client, and since the content displayed in the client is fed back by the server 12, the server 12 can obtain the target interface displayed by the client in the first set period of time before entering the customer service interface, and determine the target service to be consulted or the target service to be complained by the user with the history service and the target interface of the user, so that the relevant information of the target service can be displayed on the customer service interface.
For example, if the client is a shopping application, the service to be consulted is a product to be purchased, and the complaint service is a complaint for the purchased product; if the client is a mobile banking application program, the business to be consulted can be a financial product, or the business, and the complaint business is a complaint for a business already transacted, or a complaint for a financial product already purchased.
Those skilled in the art will appreciate that the above-described electronic devices and servers are merely examples, and that other existing or future-occurring electronic devices and servers, as applicable to the present disclosure, are intended to be within the scope of the present disclosure and are hereby incorporated by reference herein.
The information acquisition method provided by the embodiment of the application is described below with reference to the above hardware architecture.
Fig. 2 is a flowchart showing an information acquisition method according to an exemplary embodiment, which is used in the server 12 as shown in fig. 2, and includes the following steps S21 to S24.
Step S21: and if the entering of the customer service interface is detected, acquiring a target interface interacted through the client in a first set time period.
The ending time of the first set time period is the time of entering the customer service interface, and the target interface comprises a service to be consulted or a service to be complained.
Illustratively, the target interface is an interface containing a business to be consulted or complained. Taking a client as a mobile banking application program as an example, the target interface may be: including interfaces for financial products that have been purchased or are to be consulted, or interfaces for pension transaction details.
The first set period of time is a fixed value, and the specific value may be based on actual conditions, for example, the first set period of time is 1 minute.
The first setting time period is a variable value, the time of entering the customer service interface is a termination time, the interface displayed by the client is traced back forward, if the interval time between the display moments of two adjacent interfaces is smaller than or equal to the preset duration, the two interfaces are considered to be associated, the interval time between the display moments of the two adjacent interfaces is traced back until the interval time between the display moments of the two adjacent interfaces is larger than the preset duration, and the starting time of the first setting time period is the display moment later than the preset duration in the two adjacent interfaces.
The following examples are given, for example, in order from late to early according to the display time of the interface: the customer service interface, the interface 1, the interface 2, the interface 3, the interface 4 and the interface 5, and if the interval time between the display moments of the customer service interface and the interface 1 is smaller than or equal to the preset duration, the interface 1 and the customer service interface are considered to be associated; if the interval time between the display moments of the interface 1 and the interface 2 is smaller than or equal to the preset duration, the interface 1 and the interface 2 are considered to be associated; if the interval time between the display moments of the interface 2 and the interface 3 is smaller than or equal to the preset duration, the interface 2 and the interface 3 are considered to be associated; if the interval time between the display moments of the interface 3 and the interface 4 is smaller than or equal to the preset duration, the interface 3 and the interface 4 are considered to be associated; if the interval time between the display moments of the interface 4 and the interface 5 is longer than the preset duration, the interface 4 and the interface 5 are not associated, and the initial time of the first set time period is the display moment corresponding to the interface 4.
For example, the preset time period may be based on the actual situation.
Each interface of the client is provided with a voice input key or a text input key or a screen recording start key, and an indication similar to 'start to acquire a target interface' can be input after a user triggers the voice input key or the text input key, and the client receives the indication and starts to acquire the target interface; inputting a time similar to the instruction of 'starting to acquire the target interface' as the starting time of the first set time period; for example, after the user triggers the screen recording start button, the client starts to acquire the target interface, where the time for triggering the screen recording start button is the start time of the first set time period.
There are various ways for a user to enter a customer service interface through a client, and the following two methods are provided in the embodiments of the present application, but are not limited to the following two methods.
The first way of entering the customer service interface is: and directly jumping to the customer service interface from the target interface.
The user may input a voice command representing a jump to the customer service interface, or input a text command representing a jump to the customer service interface, or click a button for jumping to the customer service interface, so as to jump from the target interface to the customer service interface directly.
The second way of entering the customer service interface is: and jumping from the target interface to the customer service interface through the layer-by-layer interface.
The following examples are presented for two ways of entering the customer service interface. Fig. 3 is a schematic diagram of a process of directly jumping from a target interface to a customer service interface according to an embodiment of the present application.
The example shown in fig. 3 is that the user has to complain about product a, and customer service interface 32 may directly present the complaint problem about product a.
As shown in fig. 3, since the customer service interface 32 can be directly accessed through the target interface 31, the first set period of time can be set to a shorter period of time, such as 30 seconds. Fig. 3 shows a process of directly jumping to the customer service interface 32 after clicking the "customer service interface" button after the customer terminal displays the target interface 31.
For example, after entering the customer service interface, the user may consult or complain about one or more services, at which time one or more target interfaces may be presented prior to entering the customer service interface. After entering the customer service interface, the customer service interface can display one or more businesses to be complained or consulted, and the user can sequentially consult or complain according to the sequence displayed by the target interface or the custom sequence.
Fig. 4 is a schematic diagram of a process of jumping from a target interface to a customer service interface through a layer-by-layer interface according to an embodiment of the present application.
The example shown in fig. 4 is that the user has a third need to complain about product a, and customer service interface 43 may present a complaint problem with respect to product a.
The process shown in fig. 4 is merely an example, and is not limited to a process of jumping from a target interface to a customer service interface through a layer-by-layer interface, for example, jumping from a target interface to a customer service interface through a layer-by-layer interface may experience more interfaces, which is not limited by the present application.
The client may display the target interface 41, and if the user needs to enter the customer service interface, the user needs to click a button 411 in the target interface 41 to enter the interface 42, and the user clicks a button 421 to enter the customer service interface 43.
For example, the duration of the first set period may relate to the complexity of the process of jumping from the target interface to the customer service interface, and the longer the duration of the first set period, the shorter the process of jumping from the target interface to the customer service interface.
In connection with fig. 3 and 4 described above, the target interface is such as interface 31 in fig. 3, or the target interface is such as interface 41 in fig. 4.
Step S22: and acquiring a history service corresponding to the user account logged in the client.
Exemplary history services include, but are not limited to: one or more of a transacted business, a browsed business, a consulted business, other account transacted business associated with a user account, other account browsed business associated with a user account, other account consulted business associated with a user account.
Exemplary, the client types are different, and the service types are different; if the client type is a shopping client, the service is a product; if the client type is a mobile banking client, the service is financial products or pension. The application is not limited to the specific type of service.
For example, the other account associated with the user account may be an account of a colleague of the user to whom the user account belongs, or an account of a family of the user to which the user account belongs.
For example, the service to be consulted by the user or the service to be complained is generally a history service in the last period of time, so that the history service corresponding to the user account in the second set period of time closest to the current time can be obtained.
For example, the second set period of time may be based on actual conditions.
Step S23: and acquiring a target service matched with the content in the target interface from the history service.
Illustratively, the content in the target interface is sent by the server 12 to the client, so the server 12 may obtain the content shown in the target interface.
For example, the server may take a picture of the target interface and then identify the content in the picture based on OCR (Optical Character Recognition ) recognition techniques.
The server 12 matches the content in the target interface with the history service; exemplary, content in the target interface includes, but is not limited to: one or more of a type of service, a name of the service, an order number of the service.
Step S24: and displaying the related information of the target service on the customer service interface.
In an alternative implementation manner, after determining the target service, a plurality of users can acquire consultation problems or complaint problems respectively aiming at the target service, and the frequency of occurrence of the consultation problems and the frequency of occurrence of the complaint problems are determined; and then sorting the consultation problems or the complaint problems according to the occurrence frequency, and displaying the consultation problems or the complaint problems in a customer service interface.
In an alternative implementation, the customer service interface may present all relevant information for the target service.
Illustratively, the target traffic includes one or more traffic.
According to the information acquisition method provided by the embodiment of the application, the target interface interacted through the client in the first set time period before entering the customer service interface can be obtained, and the target interface comprises a service to be consulted or a service to be complained; it can be understood that before entering the customer service interface, the user can view the service to be consulted or complained through the client, so that the target interface can be obtained; the business to be consulted or complained by the user is generally the historical business of the user, so that the historical business of the user can be matched with the content in the target interface to obtain the target business, and the related information of the target business is displayed on the customer service interface. Therefore, the user does not need to input the service to be consulted or the service to be complained in the customer service interface, and the situation that the user forgets the related content of the service to be consulted or the service to be complained and quits to reenter the customer service interface can not occur.
It will be appreciated that in the process of jumping from the target interface to the customer service interface, the target interface may jump directly to the customer service interface, as shown in fig. 3, or the target interface may jump layer by layer to the customer service interface, as shown in fig. 4. It will be appreciated that if the target interface is jumped to the customer service interface layer by layer, the target interface needs to be found out from all the interfaces that are jumped to the customer service interface layer by the target interface, that is, the interface (the first jump path interface later) of the jump path from the target interface to the customer service interface is identified, such as the interface 42.
It is understood that the client may present multiple target interfaces prior to entering the customer service interface. For example, the user presents the "my funds" interface through the client, then returns to the "home" interface, then enters the "my bonds" interface, then returns to the "home" interface, then enters the "my financing" interface, then clicks the button 411 as shown in fig. 4, clicks the button 421 in the interface 42, and enters the customer service interface 43. The above example involves three target interfaces, respectively: a "my funds" interface, a "my bonds" interface, a "my financing" interface; but also other interactive interfaces such as a "home" interface, interface 42. The process of screening the target interface from the interfaces displayed by the client in the first set period of time includes: an interface (subsequent to the second jump path interface) that identifies a jump path from one target interface to another, such as a "home" interface.
In summary, in the scenario of "jump from target interface to customer service interface directly", in the process of "screen target interface from interface displayed by client in the first set period of time", it may be necessary to identify the second jump path interface; in the scenario of "jump from target interface layer by layer to customer service interface", the second jump path interface and the first jump path interface may need to be identified in the process of "screening target interface from interfaces displayed by the client in the first set period of time". This process is described below.
It can be appreciated that the implementation of the step of "obtaining the target interface interacted with by the client in the first set time period" is various, and the following three embodiments of the present application provide, but are not limited to, the following three embodiments.
The first implementation method for acquiring the target interface interacted with by the client in the first set time period comprises steps A11 to A12.
Step A11: and acquiring an interactive interface interacted through the client in a first set time period.
And the interfaces displayed by the client in the first set time period are all interactive interfaces.
Step A12: and determining interfaces except a preset path interface in the interactive interface as the target interface.
The path interface comprises at least one of a first jump path interface for jumping to the customer service interface and a second jump path interface between the interfaces containing the service.
For example, the first jump path interfaces for jumping from different interfaces including traffic to the customer service interface may not be identical, so the first jump path interface is a common path for jumping from each interface including traffic to the customer service interface. For example, the first hop path interface for a different business-containing interface to a customer service interface may be identical.
For example, the second jump path interface and the first jump path interface may be preset, and if the interactive interface is matched with the second jump path interface or the first jump path interface, the interactive interface is considered to be not a target interface, otherwise, the interactive interface is considered to be a target interface.
The second implementation method for acquiring the target interface interacted with by the client in the first set time period comprises steps A21 to A22.
Step A21: and acquiring an interactive interface interacted through the client in a first set time period.
Step A22: and determining a target interface with the stay time length being greater than or equal to a preset threshold value from the interactive interfaces.
It can be understood that, when the user views the target interface including the interface of the service to be consulted or the interface of the service to be complained through the client, the user can stay for a certain time, and if the user views the first jump path interface or the second jump path interface, the user can quickly skip the interface, so that the target interface can be determined based on the stay time of each interactive interface.
The third implementation method for acquiring the target interface interacted through the client in the first set time period comprises a step B1.
Step B1: and acquiring the target interface displayed by the client intercepted by the screenshot tool in the first set time period.
For example, the screenshot tool may be a screenshot tool in an electronic device running a client; the screenshot tool may be, for example, a screenshot tool in a client.
It can be understood that the pictures obtained by the manual screenshot of the user are generally the pictures corresponding to the target interface.
For example, if the screenshot tool is a screenshot tool of the running client, the captured image may be stored in a storage space of the electronic device of the running client, and the server 12 needs to be allowed to access the storage space of the electronic device to obtain the screenshot in the first set period of time.
For example, if the screenshot tool is a screenshot tool in the client, after the user clicks the screenshot tool in the client, the client may send the screenshot interface to the server 12, and the server 12 does not need to access the storage space of the electronic device, because the client can interact with the server 12.
For example, if the screenshot tool is a screenshot tool in the client, the captured image may be stored in a storage space of the electronic device running the client, and the server 12 needs to be allowed to access the storage space of the electronic device to obtain the screenshot in the first set period of time.
For example, if the screenshot tool is a screenshot tool in the client, the screenshot tool may be in a form of a screenshot button disposed in each interface displayed in the client. If an instruction that a screenshot key in a user interface displayed by the client is touched is detected, storing the screenshot of the user interface into a storage space of an electronic device running the client, or sending the user interface to a server by the client.
If the images obtained by capturing are stored in the storage space of the electronic device, in order to improve privacy and safety, in the process of running the client, the client sets the storage space corresponding to the client in the electronic device, the captures of the client are stored in the storage space, the server has the right of accessing the storage space, the images stored in the storage space in a first set time period can be obtained, and the images are determined to be target interfaces.
The method is described in detail in the embodiments disclosed in the present application, and the method can be implemented by using various types of devices, so that the present application also discloses a device, and specific embodiments are given below for details.
Fig. 5 is a block diagram of an information acquisition apparatus according to an exemplary embodiment. Referring to fig. 5, the apparatus includes: a first acquisition module 51, a second acquisition module 52, a third acquisition module 53, and a display module 54, wherein:
the first obtaining module 51 is configured to obtain, if it is detected that the client enters the customer service interface, a target interface interacted with by the client within a first set period of time, where a termination time of the first set period of time is a time of entering the customer service interface, and the target interface includes a service to be consulted or a service to be complained;
a second obtaining module 52, configured to obtain a history service corresponding to a user account logged in the client, where the history service includes at least one of a transacted service, a consulted service, and a browsed service;
a third obtaining module 53, configured to obtain, from the history service, a target service that matches with the content in the target interface;
and the display module 54 is configured to display information related to the target service on the customer service interface.
In an alternative implementation, the first obtaining module includes:
the first acquisition unit is used for acquiring an interactive interface interacted by the client in a first set time period;
the first determining unit is configured to determine that an interface other than a preset path interface in the interactive interface is the target interface, where the path interface includes at least one of a first jump path interface including a service and a second jump path interface between the first jump path interface including the service and the interface including the service.
In an alternative implementation, the first obtaining module includes:
the second acquisition unit is used for acquiring an interactive interface interacted by the client in a first set time period;
and the second determining unit is used for determining a target interface with the stay time length being greater than or equal to a preset threshold value from the interactive interfaces.
In an alternative implementation, the first obtaining module includes:
and the third acquisition unit is used for acquiring the target interface displayed by the client terminal and intercepted by the screenshot tool in the first set time period.
In an alternative implementation, the third obtaining unit includes:
an access subunit, configured to access a preset storage space corresponding to the client in an electronic device running the client, so as to obtain an image stored in the storage space in the first set period of time; the storage space is used for storing a screenshot of a user interface displayed for the client;
and the determining subunit is used for determining the image as the target interface.
In an optional implementation manner, a screenshot key is disposed on a user interface displayed by the client, and the method further includes:
and the storage module is used for storing the screenshot of the user interface into the storage space if detecting the instruction of pressing the screenshot key in the user interface displayed by the client.
The specific manner in which the various modules perform the operations in the apparatus of the above embodiments have been described in detail in connection with the embodiments of the method, and will not be described in detail herein.
Fig. 6 is a block diagram illustrating an apparatus for a server according to an exemplary embodiment.
Servers include, but are not limited to: processor 61, memory 62, network interface 63, I/O controller 64, and communication bus 65.
It should be noted that the structure of the server shown in fig. 6 is not limited to the server, and the server may include more or less components than those shown in fig. 6, or may combine some components, or may be arranged with different components, as will be understood by those skilled in the art.
The following describes the respective constituent elements of the server in detail with reference to fig. 6:
the processor 61 is a control center of the server, connects respective parts of the entire server using various interfaces and lines, and performs various functions of the server and processes data by running or executing software programs and/or modules stored in the memory 62 and calling data stored in the memory 62, thereby performing overall monitoring of the server. Processor 61 may include one or more processing units; by way of example, the processor 61 may integrate an application processor that primarily handles operating systems, user interfaces, applications, etc., with a modem processor that primarily handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into the processor 61.
Processor 61 may be a central processing unit (Central Processing Unit, CPU), or a specific integrated circuit ASIC (Application Specific Integrated Circuit), or one or more integrated circuits configured to implement embodiments of the present application, etc.;
the Memory 62 may include a Memory such as a Random-Access Memory (RAM) 621 and a Read-Only Memory (ROM) 622, and may further include a mass storage device 623 such as at least 1 disk Memory and the like. Of course, the server may also include hardware required for other services.
The memory 62 is used for storing executable instructions of the processor 61. The processor 61 has a function of executing the information acquisition method.
A wired or wireless network interface 63 is configured to connect the server to a network.
The processor 61, memory 62, network interface 63, and I/O controller 64 may be interconnected by a communication bus 65, which may be an ISA (Industry Standard Architecture ) bus, PCI (Peripheral Component Interconnect, peripheral component interconnect standard) bus, or EISA (Extended Industry Standard Architecture ) bus, among others. The buses may be classified as address buses, data buses, control buses, etc.
In an exemplary embodiment, the server may be implemented by one or more Application Specific Integrated Circuits (ASICs), digital Signal Processors (DSPs), digital Signal Processing Devices (DSPDs), programmable Logic Devices (PLDs), field Programmable Gate Arrays (FPGAs), controllers, microcontrollers, microprocessors, or other electronic elements for executing the information acquisition methods described above.
In an exemplary embodiment, the disclosed embodiments provide a storage medium including instructions, such as a memory 62 including instructions, executable by a processor 61 of a server to perform the above-described method. Alternatively, the storage medium may be a non-transitory computer readable storage medium, which may be, for example, ROM, random Access Memory (RAM), CD-ROM, magnetic tape, floppy disk, optical data storage device, and the like.
In an exemplary embodiment, a computer readable storage medium is also provided, which can be directly loaded into an internal memory of a computer, such as the memory 62 described above, and contains software code, and the computer program can implement the information acquisition method described above after being loaded and executed via the computer.
In an exemplary embodiment, a computer program product is also provided, which can be directly loaded into an internal memory of a computer, for example, a memory contained in the server, and contains software codes, and the computer program can implement the above-mentioned information acquisition method after being loaded and executed by the computer.
The information acquisition method, the information acquisition device, the electronic equipment and the medium provided by the application can be used in the financial field or other fields, for example, can be used in an online consultation application scene in the financial field. Other fields are any field other than the financial field, for example, the telecommunications field. The foregoing is merely an example, and the application fields of the information acquisition method, the device, the electronic apparatus and the medium provided by the present application are not limited.
The features described in the respective embodiments in the present specification may be replaced with each other or combined with each other. For device or system class embodiments, the description is relatively simple as it is substantially similar to method embodiments, with reference to the description of method embodiments in part.
It is further noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. The software modules may be disposed in Random Access Memory (RAM), memory, read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. An information acquisition method, characterized by comprising:
if entering a customer service interface is detected, acquiring a target interface interacted by a client in a first set time period, wherein the termination time of the first set time period is the time of entering the customer service interface, and the target interface comprises a service to be consulted or a service to be complained;
acquiring a history service corresponding to a user account logged in the client;
acquiring a target service matched with the content in the target interface from the history service;
and displaying the related information of the target service on the customer service interface.
2. The information acquisition method according to claim 1, wherein the step of acquiring a target interface interacted with by the client within a first set time period includes:
acquiring an interactive interface interacted by the client in a first set time period;
and determining interfaces except a preset path interface in the interactive interface as the target interface, wherein the path interface comprises at least one of a first jump path interface for jumping from the interface containing the service to the customer service interface and a second jump path interface between the interface containing the service.
3. The information acquisition method according to claim 1, wherein the step of acquiring a target interface interacted with by the client within a first set time period includes:
acquiring an interactive interface interacted by the client in a first set time period;
and determining a target interface with the stay time length being greater than or equal to a preset threshold value from the interactive interfaces.
4. The information acquisition method according to claim 1, wherein the step of acquiring a target interface interacted with by the client within a first set time period includes:
and acquiring the target interface displayed by the client intercepted by the screenshot tool in the first set time period.
5. The method according to claim 4, wherein the step of obtaining the target interface displayed by the client intercepted by a screenshot tool during the first set period of time includes:
accessing a storage space which is preset in the electronic equipment running the client and corresponds to the client, so as to obtain an image stored in the storage space in the first set time period; the storage space is used for storing a screenshot of a user interface displayed for the client;
and determining the image as the target interface.
6. The method for obtaining information according to claim 5, wherein a screenshot key is provided on a user interface displayed on the client, further comprising:
and if an instruction that a screenshot key in a user interface displayed by the client is touched is detected, storing the screenshot of the user interface into the storage space.
7. The method for obtaining information according to any one of claims 1 to 6, wherein the step of obtaining a history service corresponding to a user account logged in to the client includes:
and acquiring the historical service corresponding to the user account in a second set time period nearest to the current time.
8. An information acquisition apparatus, characterized by comprising:
the first acquisition module is used for acquiring a target interface interacted by the client in a first set time period if entering the customer service interface is detected, wherein the termination time of the first set time period is the time for entering the customer service interface, and the target interface comprises a service to be consulted or a service to be complained;
the second acquisition module is used for acquiring a history service corresponding to a user account logged in the client, wherein the history service comprises at least one of a transacted service, a consulted service and a browsed service;
a third obtaining module, configured to obtain, from the history service, a target service that matches with the content in the target interface;
and the display module is used for displaying the related information of the target service on the customer service interface.
9. A server, comprising:
a processor;
a memory for storing the processor-executable instructions;
wherein the processor is configured to execute the instructions to implement the information acquisition method of any one of claims 1 to 7.
10. A computer readable storage medium, which when executed by a processor of a server, enables the server to perform the information acquisition method according to any one of claims 1 to 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN202310620321.0A CN116643827A (en) | 2023-05-29 | 2023-05-29 | Information acquisition method, device, electronic equipment and medium |
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| CN202310620321.0A CN116643827A (en) | 2023-05-29 | 2023-05-29 | Information acquisition method, device, electronic equipment and medium |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN116700878A (en) * | 2023-08-03 | 2023-09-05 | 中航信移动科技有限公司 | Client interface display method, electronic equipment and storage medium |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116700878A (en) * | 2023-08-03 | 2023-09-05 | 中航信移动科技有限公司 | Client interface display method, electronic equipment and storage medium |
| CN116700878B (en) * | 2023-08-03 | 2023-10-27 | 中航信移动科技有限公司 | Client interface display method, electronic equipment and storage medium |
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