CN116578435A - Fault processing method and device for intelligent household appliance terminal and electronic device - Google Patents

Fault processing method and device for intelligent household appliance terminal and electronic device Download PDF

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Publication number
CN116578435A
CN116578435A CN202310333152.2A CN202310333152A CN116578435A CN 116578435 A CN116578435 A CN 116578435A CN 202310333152 A CN202310333152 A CN 202310333152A CN 116578435 A CN116578435 A CN 116578435A
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Prior art keywords
information
fault
appliance terminal
intelligent
server
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CN202310333152.2A
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Chinese (zh)
Inventor
李振刚
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Qingdao Haier Technology Co Ltd
Haier Smart Home Co Ltd
Haier Uplus Intelligent Technology Beijing Co Ltd
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Qingdao Haier Technology Co Ltd
Haier Smart Home Co Ltd
Haier Uplus Intelligent Technology Beijing Co Ltd
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Application filed by Qingdao Haier Technology Co Ltd, Haier Smart Home Co Ltd, Haier Uplus Intelligent Technology Beijing Co Ltd filed Critical Qingdao Haier Technology Co Ltd
Priority to CN202310333152.2A priority Critical patent/CN116578435A/en
Publication of CN116578435A publication Critical patent/CN116578435A/en
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0736—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0772—Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0793—Remedial or corrective actions
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
    • Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
    • Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]

Abstract

The application discloses a fault processing method, a fault processing device and an electronic device of an intelligent household appliance terminal, and relates to the technical field of intelligent household appliances/intelligent families. Therefore, the user can process the intelligent household appliance terminal according to the current processing mode displayed on the mobile terminal, the intelligent household appliance terminal does not need to execute the interrupted task again, and resources can be saved.

Description

Fault processing method and device for intelligent household appliance terminal and electronic device
Technical Field
The application relates to the technical field of intelligent home/intelligent families, in particular to a fault processing method and device for an intelligent home terminal and an electronic device.
Background
At present, the intelligent household appliances occupy more and more proportion in people's life, and great convenience is brought to people's daily life. However, at present, the intelligent household appliance can fail in the running process, and under the condition that the intelligent household appliance fails, the task executed by the intelligent household appliance can only be executed again, but cannot be executed continuously, so that the resource waste can be caused.
For example, the current washing machine cannot continue to perform the remaining washing tasks from the paused position after encountering a pause in the washing process, but can only restart a new washing program. The current treatment mode of the washing machine aiming at the fault condition can lead to washing clothes for a certain time, and the washing machine needs to be re-washed like unwashed clothes, thereby consuming water and electricity.
Disclosure of Invention
The application provides a fault processing method and device for an intelligent household appliance terminal and an electronic device, which are used for solving the defect of resource waste in the prior art and saving resources.
The application provides a fault processing method of an intelligent household appliance terminal, which is applied to the intelligent household appliance terminal and comprises the following steps:
under the condition that the intelligent household appliance terminal fails, transmitting a current failure code and running information of an interrupted task to a server, so that the server determines a corresponding current processing mode based on the current failure code and transmits the current processing mode to a mobile terminal;
Acquiring an operation parameter, receiving a continuous operation instruction sent by the server, and continuously executing the interrupted task based on the operation parameter and the continuous operation instruction, wherein the operation parameter is the parameter acquired based on the operation information, and the continuous operation instruction is an instruction sent to the server by the mobile terminal.
According to the fault processing method of the intelligent household appliance terminal provided by the application, before the step of sending the current fault code and the running information of the interrupted task to the server, the method further comprises the following steps:
determining the current fault code from preset fault codes based on the fault information;
and determining corresponding information to be processed according to the operation mode, and taking the operation mode and the information to be processed as the operation information, wherein the information to be processed comprises at least one of time information, rotation speed information, water quantity information, frequency information and dosage information.
According to the fault processing method of the intelligent household appliance terminal provided by the application, the step of acquiring the operation parameters comprises the following steps:
receiving the operation parameters sent by the server; or alternatively, the first and second heat exchangers may be,
And receiving the operation information sent by the server, and generating operation parameters based on the operation information.
According to the fault processing method of the intelligent household appliance terminal provided by the application, the operation information comprises an operation mode and information to be processed, and the step of generating operation parameters based on the operation information comprises the following steps:
acquiring parameters corresponding to the operation mode based on the operation mode;
and adjusting parameters corresponding to the operation mode based on the information to be processed to obtain the operation parameters.
The application also provides a fault processing method of the intelligent household appliance terminal, which is applied to the server and comprises the following steps:
receiving a current fault code and running information of an interrupted task, wherein the current fault code and the running information of the interrupted task are sent by an intelligent household appliance terminal under the condition of fault;
determining a corresponding current processing mode based on the current fault code, and sending the current processing mode to a mobile terminal;
and receiving a continuous operation instruction sent by the mobile terminal, and sending the continuous operation instruction to the intelligent household appliance terminal so that the intelligent household appliance terminal obtains an operation parameter, and continuously executing the interrupted task based on the operation parameter and the continuous operation instruction, wherein the operation parameter is obtained based on the operation information.
According to the fault processing method of the intelligent household appliance terminal provided by the application, after the step of receiving the continuous operation instruction sent by the mobile terminal, the method further comprises the following steps:
the operation information is sent to the intelligent household appliance terminal; or alternatively, the first and second heat exchangers may be,
and generating the operation parameters based on the operation information, and sending the operation parameters to the intelligent household appliance terminal.
According to the fault processing method of the intelligent household appliance terminal provided by the application, after the step of receiving the current fault code and the running information of the interrupted task sent by the intelligent household appliance terminal under the condition of fault, the method further comprises the following steps:
and determining corresponding current fault information from a pre-stored fault information table based on the current fault code, and sending the current fault information to the mobile terminal, wherein the corresponding relation between the fault code and the fault information is stored in the fault information table.
The application also provides a fault processing device of the intelligent household appliance terminal, which is applied to the intelligent household appliance terminal and comprises the following components:
the sending module is used for sending the current fault code and the running information of the interrupted task to a server under the condition that the intelligent household appliance terminal fails, so that the server determines a corresponding current processing mode based on the current fault code and sends the current processing mode to the mobile terminal;
And the execution module is used for acquiring the operation parameters, receiving a continuous operation instruction sent by the server, and continuously executing the interrupted task based on the operation parameters and the continuous operation instruction, wherein the operation parameters are parameters acquired based on the operation information, and the continuous operation instruction is an instruction sent to the server by the mobile terminal.
The application also provides a fault processing device of the intelligent household appliance terminal, which is applied to the server and comprises:
the first receiving module is used for receiving the current fault code and the running information of the interrupted task, which are sent by the intelligent household appliance terminal under the condition of fault;
the determining module is used for determining a corresponding current processing mode based on the current fault code and sending the current processing mode to the mobile terminal;
the second receiving module is used for receiving a continuous operation instruction sent by the mobile terminal and sending the continuous operation instruction to the intelligent household appliance terminal so that the intelligent household appliance terminal can acquire operation parameters, and continuously execute the interrupted task based on the operation parameters and the continuous operation instruction, wherein the operation parameters are parameters acquired based on the operation information.
The application also provides an electronic device comprising a memory and a processor, wherein the memory stores a computer program, and the processor is configured to implement the fault processing method of the intelligent household appliance terminal through the execution of the computer program.
The fault processing method, the fault processing device and the electronic device of the intelligent household appliance terminal are applied to the intelligent household appliance terminal, and under the condition that the intelligent household appliance terminal fails, the current fault code and the running information of the interrupted task are sent to the server, so that the server determines the corresponding current processing mode based on the current fault code and sends the current processing mode to the mobile terminal, the running parameters are obtained, the continuous running instruction sent by the server is received, the interrupted task is continuously executed based on the running parameters and the continuous running instruction, wherein the running parameters are parameters obtained based on the running information, and the continuous running instruction is an instruction sent to the server by the mobile terminal.
By the mode, under the condition that the intelligent household appliance terminal fails, the intelligent household appliance terminal can send the current failure code and running information of the interrupted task to the server, and the server can determine the corresponding current processing mode according to the current failure code and send the corresponding current processing mode to the mobile terminal, so that a user can process the intelligent household appliance terminal according to the current processing mode displayed on the mobile terminal. And the intelligent household appliance terminal can acquire the operation parameters and the continuous operation instructions so as to continuously execute the interrupted task. Therefore, the intelligent household appliance terminal does not need to execute the interrupted task again, and resources can be saved.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the application and together with the description, serve to explain the principles of the application.
In order to more clearly illustrate the embodiments of the application or the technical solutions of the prior art, the drawings which are used in the description of the embodiments or the prior art will be briefly described, and it will be obvious to a person skilled in the art that other drawings can be obtained from these drawings without inventive effort.
Fig. 1 is a schematic diagram of a hardware environment of a fault handling method of an intelligent home appliance terminal according to an embodiment of the present application;
fig. 2 is a schematic flow chart of a fault handling method of an intelligent home appliance terminal provided by the application;
fig. 3 is a second flow chart of a fault handling method of the intelligent home appliance terminal provided by the application;
fig. 4 is a third flow chart of a fault handling method of the intelligent home appliance terminal provided by the application;
fig. 5 is a schematic structural diagram of a fault handling device of an intelligent home appliance terminal provided by the application;
fig. 6 is a second schematic structural diagram of a fault handling device of the intelligent home appliance terminal provided by the application;
Fig. 7 is a schematic structural diagram of an electronic device provided by the present application.
Detailed Description
In order that those skilled in the art will better understand the present application, a technical solution in the embodiments of the present application will be clearly and completely described below with reference to the accompanying drawings in which it is apparent that the described embodiments are only some embodiments of the present application, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the present application without making any inventive effort, shall fall within the scope of the present application.
It should be noted that the terms "first," "second," and the like in the description and the claims of the present application and the above figures are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments of the application described herein may be implemented in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
According to one aspect of the embodiment of the application, a fault processing method of an intelligent household appliance terminal is provided. The fault processing method of the intelligent household appliance terminal is widely applied to full-house intelligent digital control application scenes such as intelligent Home (Smart Home), intelligent Home equipment ecology, intelligent Home (Intelligence House) ecology and the like. Alternatively, in the present embodiment, the above-described fault handling method of the intelligent home appliance terminal may be applied to a hardware environment configured by the terminal device 102 and the server 104 as shown in fig. 1. As shown in fig. 1, the server 104 is connected to the terminal device 102 through a network, and may be used to provide services (such as application services and the like) for a terminal or a client installed on the terminal, a database may be set on the server or independent of the server, for providing data storage services for the server 104, and cloud computing and/or edge computing services may be configured on the server or independent of the server, for providing data computing services for the server 104.
The network may include, but is not limited to, at least one of: wired network, wireless network. The wired network may include, but is not limited to, at least one of: a wide area network, a metropolitan area network, a local area network, and the wireless network may include, but is not limited to, at least one of: WIFI (Wireless Fidelity ), bluetooth. The terminal device 102 may be an intelligent home terminal and/or a mobile terminal, and in the case that the terminal device 102 is an intelligent home terminal, the intelligent home terminal may not be limited to an intelligent air conditioner, an intelligent smoke machine, an intelligent refrigerator, an intelligent oven, an intelligent stove, an intelligent washing machine, an intelligent water heater, an intelligent washing device, an intelligent dish washer, an intelligent projection device, an intelligent television, an intelligent clothes hanger, an intelligent curtain, an intelligent video and audio device, an intelligent socket, an intelligent sound box, an intelligent fresh air device, an intelligent kitchen and toilet device, an intelligent bathroom device, an intelligent sweeping robot, an intelligent window cleaning robot, an intelligent mopping robot, an intelligent air purifying device, an intelligent steam box, an intelligent microwave oven, an intelligent kitchen warmer, an intelligent purifier, an intelligent water dispenser, an intelligent door lock and the like. In the case where the terminal device 102 is a mobile terminal, the mobile terminal may not be limited to a PC (Personal computer), a mobile phone, a tablet computer, or the like.
In order to avoid resource waste, the embodiment of the application provides a fault processing method and device of an intelligent household appliance terminal, a computer-readable storage medium, an electronic device and a computer program product. The following describes a fault handling method of a first intelligent home appliance terminal according to an embodiment of the present application with reference to fig. 2:
as shown in fig. 2, an embodiment of the present application provides a fault handling method for a first intelligent home appliance terminal, where the method is applied to the intelligent home appliance terminal, and the method includes:
s201, under the condition that the intelligent household appliance terminal fails, the current failure code and running information of the interrupted task are sent to a server, so that the server determines a corresponding current processing mode based on the current failure code, and the current processing mode is sent to the mobile terminal.
In order to avoid the waste of resources, particularly to avoid the waste of resources caused by the fact that the interrupted task cannot be continuously executed under the condition that the intelligent household appliance terminal fails, the current fault code and the running information of the interrupted task can be sent to the server under the condition that the intelligent household appliance terminal fails.
The current fault code is a fault code corresponding to a fault of the intelligent household appliance terminal, the interrupted task is a task which is interrupted to be executed under the condition that the intelligent household appliance terminal breaks down, and the running information is running information corresponding to the intelligent household appliance terminal when the interrupted task is interrupted.
For example, taking an intelligent home appliance terminal as an intelligent washing machine as an example, if the intelligent washing machine fails in the process of washing, the information such as a washing mode, remaining washing time, rotating speed of the intelligent washing machine, remaining washing times, remaining water quantity of the intelligent washing machine and the like corresponding to the failure moment can be used as the operation information.
After receiving the current fault code and the operation information, the server can determine a processing mode corresponding to the current fault code as a current processing mode according to the current fault code and a pre-stored fault processing table aiming at the current fault code. The pre-stored fault processing table stores the corresponding relation between the fault code and the processing mode.
Under the condition that the current processing mode is obtained, the server can send the current processing mode to the mobile terminal, so that the mobile terminal can display the current processing mode, and a user can conveniently adjust the intelligent household appliance terminal according to the current processing mode, and the fault corresponding to the intelligent household appliance terminal is solved. After the adjustment is finished, the user can send a continuous operation instruction to the server through the mobile terminal.
S202, acquiring operation parameters, receiving a continuous operation instruction sent by the server, and continuously executing the interrupted task based on the operation parameters and the continuous operation instruction.
Under the condition that the user solves the corresponding fault of the intelligent household appliance terminal, the mobile terminal can send a continuous operation instruction to the server, and the server can send the continuous operation instruction to the intelligent household appliance terminal.
In one embodiment, when receiving the continuous operation instruction, the server may determine, according to the device identifier and the operation identifier carried by the continuous operation instruction, whether the device corresponding to the device identifier is online, and determine whether operation information corresponding to the operation identifier exists.
In the case that the device corresponding to the device identifier is online and the operation information corresponding to the operation identifier exists, as an implementation manner, the server may send the operation information and the continuous operation instruction to the intelligent home appliance terminal. Therefore, the intelligent household appliance terminal can acquire and adjust the operation parameters according to the operation information and the equipment parameter information of the intelligent household appliance terminal, and further can continuously execute the interrupted task according to the continuous operation instruction.
In this embodiment, the server is equivalent to performing snapshot storage on the operation information of the intelligent home appliance terminal, and after the fault corresponding to the subsequent intelligent home appliance terminal is removed, the interrupted task can be continuously executed according to the operation information, without re-executing the interrupted task, so that resources such as electric quantity and water quantity can be saved.
As another embodiment, the server may determine the device parameter information based on the device identifier, and further generate the operation parameter according to the operation information and the device parameter information, and further, the server may send the operation parameter and the continuous operation instruction to the intelligent home appliance terminal. Therefore, the intelligent household appliance terminal can acquire the operation parameters and the continuous operation instructions, and can continuously execute the interrupted tasks according to the continuous operation instructions.
In such an embodiment, the server may send the operating parameters to the smart home terminal, which may quickly complete the interrupted task based on the operating parameters and the continue operating instructions.
And under the condition that the equipment corresponding to the equipment identifier is not on line, the server can send information for checking the connection state of the intelligent household appliance terminal to the mobile terminal so as to ensure that a user can determine whether the intelligent household appliance terminal is in a starting state or not.
Under the condition that the operation information corresponding to the operation identification does not exist, the fact that the instruction sent by the mobile terminal possibly has errors is indicated, and the server can return the information with the errors to the mobile terminal so that a user can know the information.
The operation parameters are parameters obtained based on the operation information, and the continuous operation instruction is an instruction sent to the server by the mobile terminal.
It can be seen that, in this embodiment, when the intelligent home appliance terminal fails, the intelligent home appliance terminal may send the current failure code and the running information of the interrupted task to the server, and the server may determine the corresponding current processing mode according to the current failure code and send the current processing mode to the mobile terminal, so that the user may process the intelligent home appliance terminal according to the current processing mode displayed on the mobile terminal. The intelligent household appliance terminal can acquire the operation parameters and the continuous operation instructions so as to continuously execute the interrupted task, and in such a way, the intelligent household appliance terminal does not need to re-execute the interrupted task, so that resources can be saved.
As an implementation manner of the embodiment of the present application, before the step of sending the current fault code and the running information of the interrupted task to the server, the method further includes:
and determining the current fault code from preset fault codes based on the fault information. The fault information is information corresponding to the moment when the intelligent household appliance terminal fails. The preset fault code is a fault code preset based on different faults.
That is, different fault codes correspond to different faults, and the intelligent home appliance terminal stores the correspondence between the faults and the fault codes in advance, so that the current fault code can be determined according to the fault information.
And determining corresponding information to be processed according to the operation mode, and taking the operation mode and the information to be processed as the operation information, wherein the information to be processed comprises at least one of time information, rotation speed information, water quantity information, frequency information and dosage information.
Because the information corresponding to different operation modes of the intelligent household appliance terminal is different, in order to determine the operation information more accurately, the intelligent household appliance terminal can determine the information to be processed according to the operation mode, and takes the operation mode and the information to be processed as the operation information.
The following describes a case of determining correspondence of information to be processed according to an operation mode:
because the corresponding functions of different intelligent household electrical appliance terminals are different, the information possibly acquired aiming at different intelligent household electrical appliance terminals is different. In the first case, any one of time information, rotation speed information, water amount information, frequency information and dosage information can be obtained according to the operation mode and used as the information to be processed, and then the operation information comprises any one of the operation mode, the time information, the rotation speed information, the water amount information, the frequency information and the dosage information.
The time information may include information indicating a time that has been run in the present operation mode, and/or information indicating a remaining operation time in the present operation mode. The rotation speed information may be information corresponding to a rotation speed that has been operated in the present operation mode and/or information corresponding to a rotation speed that has not been operated in the present operation mode.
The water amount information may be information of the remaining water amount in the intelligent home terminal body. The frequency information is information of the frequency corresponding to each sub-task which is required to be executed in the running mode and/or information of the frequency corresponding to each sub-task which is executed in the running mode. The dose information may be dose information corresponding to a substance to be added in the present operation mode.
In the second case, any two of time information, rotation speed information, water quantity information, frequency information and dosage information can be obtained according to the operation mode and used as information to be processed, and then the operation information comprises any two of the operation mode, the time information, the rotation speed information, the water quantity information, the frequency information and the dosage information.
In the third case, any three of time information, rotation speed information, water quantity information, frequency information and dosage information can be obtained according to the operation mode and used as information to be processed, and then the operation information comprises any three of the operation mode, the time information, the rotation speed information, the water quantity information, the frequency information and the dosage information.
In the fourth case, any four of time information, rotation speed information, water quantity information, frequency information and dosage information can be obtained according to the operation mode and used as information to be processed, and then the operation information comprises any four of the operation mode, the time information, the rotation speed information, the water quantity information, the frequency information and the dosage information.
In the fifth case, time information, rotation speed information, water quantity information, frequency information and dosage information can be obtained according to the operation mode as information to be processed, and then the operation information comprises the operation mode, the time information, the rotation speed information, the water quantity information, the frequency information and the dosage information.
In one embodiment, in the case where the acquired information includes time information for the second case and the fifth case described above, the time information may be acquired first, and then other information may be acquired according to the time information.
In one embodiment, when the sub-tasks corresponding to the present operation mode include a plurality of sub-tasks, at least one of time information, rotation speed information, water amount information, frequency information, and dose information corresponding to each of the sub-tasks may be determined for each of the sub-tasks.
It can be seen that, in this embodiment, the fault code may be determined according to the fault information, and the corresponding information to be processed may be determined according to the operation mode, so as to obtain the operation information, so that the interrupted task can be further accurately executed.
As an implementation manner of the embodiment of the present application, the step of obtaining an operation parameter may include:
And receiving the operation parameters sent by the server. In this case, after receiving the continuous operation instruction, the server may obtain operation information according to the device identifier carried by the continuous operation instruction, and may obtain device parameter information corresponding to the intelligent home appliance terminal from the device parameter table stored in advance according to the device identifier, so as to generate an operation parameter and send the operation parameter to the intelligent home appliance terminal, where the intelligent home appliance terminal may receive the operation parameter sent by the server, and further may continuously execute the interrupted task.
Or alternatively, the first and second heat exchangers may be,
and receiving the operation information sent by the server, and generating operation parameters based on the operation information. In this case, after receiving the continuous operation instruction, the server sends the operation information to the intelligent home appliance terminal, so that the intelligent home appliance terminal can receive the operation information, and further generates operation parameters according to the device parameter information and the operation information, so that the interrupted task can be continuously executed.
Therefore, in this embodiment, the intelligent home appliance terminal may receive the operation information or the operation parameter sent by the server, so that the interrupted task may be more conveniently and subsequently executed.
As an implementation manner of the embodiment of the present application, the operation information may include an operation mode and information to be processed, and the step of generating the operation parameter based on the operation information may include:
and acquiring parameters corresponding to the operation mode based on the operation mode. In one embodiment, according to the operation mode, a basic parameter corresponding to the operation mode may be obtained as a parameter corresponding to the operation mode. In another embodiment, according to the operation mode, all the subtasks corresponding to the operation mode may be obtained, and further, parameters corresponding to the subtasks are obtained as parameters corresponding to the operation mode.
And adjusting parameters corresponding to the operation mode based on the information to be processed to obtain the operation parameters. The information to be processed can comprise at least one of time information, rotation speed information, water quantity information, frequency information and dosage information.
In one embodiment, the basic parameters corresponding to the operation mode may be correspondingly adjusted according to the information to be processed, and the task (the operation mode) may be adjusted to a state corresponding to the time when the fault occurs, so as to continue to execute the interrupted task.
In another embodiment, the subtask is determined according to the information type included in the information to be processed, and then the parameters of the subtask are adjusted, so as to obtain the operation parameters, so that the interrupted task can be continuously executed.
After determining that the subtasks where the information to be processed is located, the subtasks before the subtasks where the information to be processed is located in the execution sequence can be deleted, and the subtasks after the subtasks where the information to be processed is located in the execution sequence are sequentially added to the to-be-executed list so as to continue executing the interrupted task.
For example, taking an intelligent household appliance terminal as an intelligent washing machine as an example, the operation mode A corresponds to 5 subtasks, which are respectively washing-spin-drying-secondary washing-secondary spin-drying according to the execution sequence, the subtask where the information to be processed is located can be determined according to the information to be processed, the subtask where the information to be processed is assumed to be secondary spin-drying, and the washing-spin-secondary washing can be deleted for the interrupted task, so that the secondary spin-drying is executed, and the drying is executed.
Of course, the above-mentioned washing-spin-drying-secondary washing-secondary spin-drying is only a way of dividing the subtasks, and the subtasks may be further divided into more specific processes of adding water, adding detergent, washing, etc. according to actual requirements. The present invention is not particularly limited herein.
It can be seen that, in this embodiment, parameters corresponding to the operation mode may be adjusted according to the operation mode and the information to be processed, so that the interrupted task can be further accurately executed.
The fault processing method of the second intelligent home appliance terminal provided by the application is described below, and the fault processing method of the second intelligent home appliance terminal described below and the fault processing method of the first intelligent home appliance terminal described above can be correspondingly referred to each other.
As shown in fig. 3, an embodiment of the present application provides a fault handling method for an intelligent home appliance terminal, where the method is applied to a server, and the method includes:
s301, receiving a current fault code and running information of an interrupted task, wherein the current fault code and the running information of the interrupted task are sent by the intelligent household appliance terminal under the condition of fault.
S302, determining a corresponding current processing mode based on the current fault code, and sending the current processing mode to the mobile terminal.
S303, receiving a continuous operation instruction sent by the mobile terminal, and sending the continuous operation instruction to the intelligent household appliance terminal so that the intelligent household appliance terminal obtains operation parameters, and continuously executing the interrupted task based on the operation parameters and the continuous operation instruction.
The operation parameters are parameters obtained based on the operation information.
It can be seen that, in this embodiment, when the intelligent home appliance terminal fails, the intelligent home appliance terminal may send the current failure code and the running information of the interrupted task to the server, and the server may determine the corresponding current processing mode according to the current failure code and send the current processing mode to the mobile terminal, so that the user may process the intelligent home appliance terminal according to the current processing mode displayed on the mobile terminal. The intelligent household appliance terminal can acquire the operation parameters and the continuous operation instructions so as to continuously execute the interrupted task, and in such a way, the intelligent household appliance terminal does not need to re-execute the interrupted task, so that resources can be saved.
As an implementation manner of the embodiment of the present application, after the step of receiving the instruction to continue to operate sent by the mobile terminal, the method may further include:
and sending the operation information to the intelligent household appliance terminal. Or alternatively, the first and second heat exchangers may be,
and generating the operation parameters based on the operation information, and sending the operation parameters to the intelligent household appliance terminal.
As an implementation manner of the embodiment of the present application, after the step of receiving the current fault code and the running information of the interrupted task, which are sent by the intelligent home appliance terminal in the case of a fault, the method may further include:
And determining corresponding current fault information from a pre-stored fault information table based on the current fault code, and sending the current fault information to the mobile terminal. The fault information table stores the corresponding relation between the fault codes and the fault information.
The mobile terminal can acquire the current fault information and the current processing mode, and then the mobile terminal can display the current fault information and the current processing mode, wherein the current fault information and the current processing mode have a corresponding relation.
The user can correspondingly process the faults of the intelligent household appliance terminal according to the current fault information and the current processing mode, so that the faults of the intelligent household appliance terminal can be removed, and the interrupted task can be continuously executed subsequently.
In one embodiment, the current processing mode may include text information, audio/video information, and other contents, so that a user may more conveniently and quickly remove a fault occurring in the intelligent home appliance terminal.
Therefore, in this embodiment, the current fault information corresponding to the fault of the intelligent home appliance terminal can be sent to the mobile terminal, so that the user can conveniently learn the current fault information, and the fault of the intelligent home appliance terminal can be more conveniently and rapidly removed.
In order to facilitate understanding of the fault processing method of the intelligent home appliance terminal provided by the embodiment of the present application, the following uses the intelligent home appliance terminal as an intelligent washing machine as an example, and the fault processing method of the intelligent home appliance terminal provided by the embodiment of the present application is described by way of example with reference to fig. 4:
as shown in fig. 4, in case that the intelligent washing machine fails, step S401 may be performed.
S401, the intelligent washing machine sends the current fault code, the running mode, time information, rotation speed information, water quantity information and frequency information to a server.
After receiving the current fault code, the operation mode, the time information, the rotation speed information, the water amount information, and the number of times information, the server may perform steps S402 to S403.
S402, determining a corresponding current processing mode from a pre-stored fault processing table based on the current fault code, and determining corresponding current fault information from the pre-stored fault information table based on the current fault code.
S403, the server sends the current processing mode and the current fault information to the mobile terminal.
The mobile terminal can display the current processing mode and the current fault information, and after knowing the current processing mode and the current fault information, a user can go to the site (the position corresponding to the intelligent washing machine) to process the intelligent washing machine, so that the fault of the intelligent washing machine is solved.
After the trouble-shooting of the intelligent washing machine is completed, the user can click on the area corresponding to "continue washing" in the application program corresponding to the intelligent washing machine, so that the mobile terminal can execute step S404.
S404, the mobile terminal sends a continuous execution instruction to the server.
After receiving the execution continuation instruction, the server may execute steps S405 to S406.
S405, generating an operation parameter based on the operation information.
S406, the server sends the operation parameters to the intelligent washing machine, and sends the continuous execution instruction to the intelligent washing machine.
After receiving the operation parameters and the continuous execution instructions, the intelligent washing machine can continue washing.
It can be seen that, in this embodiment, when the intelligent washing machine fails, the intelligent washing machine may send the current failure code and the running information of the interrupted washing task to the server, and the server may determine the corresponding current processing mode according to the current failure code and send the current processing mode to the mobile terminal, so that the user may process the intelligent home appliance terminal according to the current processing mode displayed on the mobile terminal. The intelligent washing machine can acquire the operation parameters and the continuous operation instructions so as to continue to interrupt the washing task, and in such a way, the problem that washing cannot be continued can be solved, the intelligent washing machine does not need to execute the interrupted washing task again, and water and electricity resources can be saved.
The fault handling device of the first intelligent home appliance terminal provided by the application is described below, and the fault handling device of the first intelligent home appliance terminal described below and the fault handling method of the first intelligent home appliance terminal described above can be correspondingly referred to each other.
As shown in fig. 5, an embodiment of the present application provides a fault handling device for a first intelligent home appliance terminal, where the device is applied to the intelligent home appliance terminal, and the device includes:
and the sending module 510 is configured to send, when the intelligent home appliance terminal fails, a current failure code and running information of an interrupted task to a server, so that the server determines a corresponding current processing mode based on the current failure code, and sends the current processing mode to a mobile terminal.
And the execution module 520 is configured to obtain an operation parameter, receive a continuous operation instruction sent by the server, and continuously execute the interrupted task based on the operation parameter and the continuous operation instruction.
The operation parameters are parameters obtained based on the operation information, and the continuous operation instruction is an instruction sent to the server by the mobile terminal.
As an implementation manner of the embodiment of the present application, the fault handling device of the first intelligent home appliance terminal may further include:
the fault code determining module is used for determining the current fault code from preset fault codes based on the fault information before sending the current fault code and the running information of the interrupted task to the server.
And the operation information determining module is used for determining corresponding information to be processed according to an operation mode, and taking the operation mode and the information to be processed as the operation information.
The information to be processed comprises at least one of time information, rotation speed information, water quantity information, frequency information and dosage information.
As an implementation manner of the embodiment of the present application, the executing module 520 may include a receiving unit, configured to receive the operation parameter sent by the server; or alternatively, the first and second heat exchangers may be,
and receiving the operation information sent by the server, and generating operation parameters based on the operation information.
As an implementation manner of the embodiment of the present application, the operation information includes an operation mode and information to be processed.
The receiving unit is specifically configured to obtain, based on the operation mode, a parameter corresponding to the operation mode. Based on the information to be processed, adjusting parameters corresponding to the operation mode to obtain the operation parameters
The fault handling device of the second intelligent home appliance terminal provided by the application is described below, and the fault handling device of the second intelligent home appliance terminal described below and the fault handling method of the second intelligent home appliance terminal described above can be correspondingly referred to each other.
As shown in fig. 6, an embodiment of the present application provides a fault handling device of a second intelligent home appliance terminal, where the device is applied to a server, and the device includes:
the first receiving module 610 is configured to receive a current fault code and running information of an interrupted task, where the current fault code and running information of the interrupted task are sent by the intelligent home appliance terminal when a fault occurs.
And the determining module 620 is configured to determine a corresponding current processing mode based on the current fault code, and send the current processing mode to the mobile terminal.
The second receiving module 630 is configured to receive a continuous operation instruction sent by the mobile terminal, and send the continuous operation instruction to the intelligent home appliance terminal, so that the intelligent home appliance terminal obtains an operation parameter, and continuously execute the interrupted task based on the operation parameter and the continuous operation instruction.
The operation parameters are parameters obtained based on the operation information.
As an implementation manner of the embodiment of the present application, the fault handling device of the second intelligent home appliance terminal may further include:
the sending module is used for sending the operation information to the intelligent household appliance terminal after receiving the continuous operation instruction sent by the mobile terminal; or alternatively, the first and second heat exchangers may be,
and generating the operation parameters based on the operation information, and sending the operation parameters to the intelligent household appliance terminal.
As an implementation manner of the embodiment of the present application, the fault handling device of the second intelligent home appliance terminal may further include:
and the determining and transmitting module is used for determining corresponding current fault information from a pre-stored fault information table based on the current fault code after receiving the current fault code and the running information of the interrupted task, which are transmitted by the intelligent household appliance terminal under the condition of fault occurrence, and transmitting the current fault information to the mobile terminal.
The fault information table stores the corresponding relation between the fault codes and the fault information.
Fig. 7 illustrates a schematic physical structure of an electronic device, where the electronic device may be an intelligent home terminal or a server. As shown in fig. 7, the electronic device may include: processor 710, communication interface (Communications Interface) 720, memory 730, and communication bus 740, wherein processor 710, communication interface 720, memory 730 communicate with each other via communication bus 740. Processor 710 may invoke logic instructions in memory 730 to perform any of the above-described fault handling methods for the intelligent home terminal.
Further, the logic instructions in the memory 730 described above may be implemented in the form of software functional units and may be stored in a computer readable storage medium when sold or used as a stand alone product. Based on this understanding, the technical solution of the present application may be embodied essentially or in a part contributing to the prior art or in a part of the technical solution, in the form of a software product stored in a storage medium, comprising several instructions for causing a computer device (which may be a personal computer, a server, a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
In another aspect, the present application further provides a computer program product, where the computer program product includes a computer program, where the computer program may be stored on a computer readable storage medium, and when the computer program is executed by a processor, the computer is capable of executing any one of the fault handling methods of the intelligent home appliance terminal provided by the foregoing methods.
In still another aspect, the present application further provides a computer readable storage medium, where the computer readable storage medium includes a stored program, where the program executes the fault handling method of any one of the foregoing intelligent home appliance terminals provided by the foregoing methods when running.
The apparatus embodiments described above are merely illustrative, wherein the elements illustrated as separate elements may or may not be physically separate, and the elements shown as elements may or may not be physical elements, may be located in one place, or may be distributed over a plurality of network elements. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment. Those of ordinary skill in the art will understand and implement the present application without undue burden.
From the above description of the embodiments, it will be apparent to those skilled in the art that the embodiments may be implemented by means of software plus necessary general hardware platforms, or of course may be implemented by means of hardware. Based on this understanding, the foregoing technical solution may be embodied essentially or in a part contributing to the prior art in the form of a software product, which may be stored in a computer readable storage medium, such as ROM/RAM, a magnetic disk, an optical disk, etc., including several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method described in the respective embodiments or some parts of the embodiments.
Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present application, and are not limiting; although the application has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims (10)

1. A fault handling method for an intelligent home appliance terminal, wherein the method is applied to the intelligent home appliance terminal, and the method comprises the following steps:
under the condition that the intelligent household appliance terminal fails, transmitting a current failure code and running information of an interrupted task to a server, so that the server determines a corresponding current processing mode based on the current failure code and transmits the current processing mode to a mobile terminal;
acquiring an operation parameter, receiving a continuous operation instruction sent by the server, and continuously executing the interrupted task based on the operation parameter and the continuous operation instruction, wherein the operation parameter is the parameter acquired based on the operation information, and the continuous operation instruction is an instruction sent to the server by the mobile terminal.
2. The fault handling method of an intelligent home appliance terminal according to claim 1, wherein before the step of transmitting the current fault code and the running information of the interrupted task to the server, the method further comprises:
determining the current fault code from preset fault codes based on the fault information;
and determining corresponding information to be processed according to the operation mode, and taking the operation mode and the information to be processed as the operation information, wherein the information to be processed comprises at least one of time information, rotation speed information, water quantity information, frequency information and dosage information.
3. The fault handling method of an intelligent home appliance terminal according to claim 1 or 2, wherein the step of acquiring the operation parameter includes:
receiving the operation parameters sent by the server; or alternatively, the first and second heat exchangers may be,
and receiving the operation information sent by the server, and generating operation parameters based on the operation information.
4. The fault handling method of an intelligent home appliance terminal according to claim 3, wherein the operation information includes an operation mode and information to be processed, and the step of generating an operation parameter based on the operation information includes:
Acquiring parameters corresponding to the operation mode based on the operation mode;
and adjusting parameters corresponding to the operation mode based on the information to be processed to obtain the operation parameters.
5. A fault handling method for an intelligent home appliance terminal, wherein the method is applied to a server, and the method comprises the following steps:
receiving a current fault code and running information of an interrupted task, wherein the current fault code and the running information of the interrupted task are sent by an intelligent household appliance terminal under the condition of fault;
determining a corresponding current processing mode based on the current fault code, and sending the current processing mode to a mobile terminal;
and receiving a continuous operation instruction sent by the mobile terminal, and sending the continuous operation instruction to the intelligent household appliance terminal so that the intelligent household appliance terminal obtains an operation parameter, and continuously executing the interrupted task based on the operation parameter and the continuous operation instruction, wherein the operation parameter is obtained based on the operation information.
6. The fault handling method of an intelligent home appliance terminal according to claim 5, wherein after the step of receiving a continue operation instruction sent by the mobile terminal, the method further comprises:
The operation information is sent to the intelligent household appliance terminal; or alternatively, the first and second heat exchangers may be,
and generating the operation parameters based on the operation information, and sending the operation parameters to the intelligent household appliance terminal.
7. The fault handling method of an intelligent home appliance terminal according to claim 5, wherein after the step of receiving the current fault code and the running information of the interrupted task, which are transmitted by the intelligent home appliance terminal in case of a fault, the method further comprises:
and determining corresponding current fault information from a pre-stored fault information table based on the current fault code, and sending the current fault information to the mobile terminal, wherein the corresponding relation between the fault code and the fault information is stored in the fault information table.
8. A fault handling device for an intelligent home appliance terminal, the device being applied to the intelligent home appliance terminal, the device comprising:
the sending module is used for sending the current fault code and the running information of the interrupted task to a server under the condition that the intelligent household appliance terminal fails, so that the server determines a corresponding current processing mode based on the current fault code and sends the current processing mode to the mobile terminal;
And the execution module is used for acquiring the operation parameters, receiving a continuous operation instruction sent by the server, and continuously executing the interrupted task based on the operation parameters and the continuous operation instruction, wherein the operation parameters are parameters acquired based on the operation information, and the continuous operation instruction is an instruction sent to the server by the mobile terminal.
9. A fault handling device for an intelligent home appliance terminal, wherein the device is applied to a server, and the device comprises:
the first receiving module is used for receiving the current fault code and the running information of the interrupted task, which are sent by the intelligent household appliance terminal under the condition of fault;
the determining module is used for determining a corresponding current processing mode based on the current fault code and sending the current processing mode to the mobile terminal;
the second receiving module is used for receiving a continuous operation instruction sent by the mobile terminal and sending the continuous operation instruction to the intelligent household appliance terminal so that the intelligent household appliance terminal can acquire operation parameters, and continuously execute the interrupted task based on the operation parameters and the continuous operation instruction, wherein the operation parameters are parameters acquired based on the operation information.
10. An electronic device comprising a memory and a processor, characterized in that the memory has stored therein a computer program, the processor being arranged to perform the method of any of claims 1 to 4 by means of the computer program or the processor being arranged to perform the method of any of claims 5 to 7 by means of the computer program.
CN202310333152.2A 2023-03-30 2023-03-30 Fault processing method and device for intelligent household appliance terminal and electronic device Pending CN116578435A (en)

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Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202310333152.2A CN116578435A (en) 2023-03-30 2023-03-30 Fault processing method and device for intelligent household appliance terminal and electronic device

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