CN116540875A - Service information interaction method, device, computer equipment and storage medium - Google Patents
Service information interaction method, device, computer equipment and storage medium Download PDFInfo
- Publication number
- CN116540875A CN116540875A CN202310511258.7A CN202310511258A CN116540875A CN 116540875 A CN116540875 A CN 116540875A CN 202310511258 A CN202310511258 A CN 202310511258A CN 116540875 A CN116540875 A CN 116540875A
- Authority
- CN
- China
- Prior art keywords
- information
- service
- interaction
- target object
- service information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 230000003993 interaction Effects 0.000 title claims abstract description 229
- 238000000034 method Methods 0.000 title claims abstract description 58
- 238000003860 storage Methods 0.000 title claims abstract description 15
- 239000012634 fragment Substances 0.000 claims abstract description 107
- 238000004590 computer program Methods 0.000 claims description 40
- 230000002452 interceptive effect Effects 0.000 claims description 31
- 238000003780 insertion Methods 0.000 claims description 23
- 230000037431 insertion Effects 0.000 claims description 23
- 230000004044 response Effects 0.000 claims description 11
- 230000010365 information processing Effects 0.000 claims description 5
- 230000008569 process Effects 0.000 description 17
- 238000003058 natural language processing Methods 0.000 description 11
- 238000010586 diagram Methods 0.000 description 7
- 238000007639 printing Methods 0.000 description 5
- 238000012545 processing Methods 0.000 description 5
- 210000004556 brain Anatomy 0.000 description 3
- 238000004891 communication Methods 0.000 description 3
- 230000014509 gene expression Effects 0.000 description 3
- RWSOTUBLDIXVET-UHFFFAOYSA-N Dihydrogen sulfide Chemical compound S RWSOTUBLDIXVET-UHFFFAOYSA-N 0.000 description 2
- 230000033228 biological regulation Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 2
- 238000012790 confirmation Methods 0.000 description 2
- 230000008929 regeneration Effects 0.000 description 2
- 238000011069 regeneration method Methods 0.000 description 2
- 238000011160 research Methods 0.000 description 2
- 230000003068 static effect Effects 0.000 description 2
- OKTJSMMVPCPJKN-UHFFFAOYSA-N Carbon Chemical compound [C] OKTJSMMVPCPJKN-UHFFFAOYSA-N 0.000 description 1
- 208000032041 Hearing impaired Diseases 0.000 description 1
- 230000009471 action Effects 0.000 description 1
- 238000004458 analytical method Methods 0.000 description 1
- 238000013459 approach Methods 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000008921 facial expression Effects 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 229910021389 graphene Inorganic materials 0.000 description 1
- 230000006698 induction Effects 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 238000002360 preparation method Methods 0.000 description 1
- 239000000523 sample Substances 0.000 description 1
- 238000012163 sequencing technique Methods 0.000 description 1
- 238000004088 simulation Methods 0.000 description 1
- 230000000007 visual effect Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/011—Arrangements for interaction with the human body, e.g. for user immersion in virtual reality
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K7/00—Methods or arrangements for sensing record carriers, e.g. for reading patterns
- G06K7/10—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/0014—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for vending, access and use of specific services not covered anywhere else in G07F17/00
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
Abstract
The application relates to a business information interaction method, a business information interaction device, computer equipment and a storage medium. The method comprises the following steps: acquiring service information corresponding to the identity information of the target object; acquiring preset interaction information corresponding to service information; dividing the service information into segments according to preset interaction information to obtain at least one service information segment; and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast. The method can utilize the digital human image to replace manual operation to display the business content of the target object, so that the problems that the manual operation display description is likely to have a wrong mouth and low display efficiency are avoided, the target object can interact with the digital human image in a human-computer manner, the business information interaction is completed under the guidance of the digital human, and the self-service business handling efficiency can be improved.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a service information interaction method, apparatus, computer device, storage medium, and computer program product.
Background
Human-computer interaction is a study of the interaction relationship between a research system and a user, and the object system can be various machines or computerized systems and software. The interactive interface generally refers to a portion visible to a user, through which the user communicates with the system and operates. The man-machine interaction interface is used as the most basic interaction mode of a person and a service robot, plays a role of a guide in the research and control field of the service robot, and is especially important as a robot brain data transmission terminal, and the man-machine interaction interface is visual, convenient and complete in function.
In many business handling scenarios at present, when working personnel handle business in the face of store clients, double recording is carried out on links such as business handling process, agreement clauses, risk notification and the like according to the requirements of the enterprise. At present, two main modes exist in double recording, namely, a financial manager is adopted to read clients before selling clauses and confirm, and audio and video recording is carried out. The other is to automatically play and read through voice, confirm the client and record the audio and video. And upload the double-record data to the file database for storage. However, these businesses usually have very many handling terms, and the manual introduction and reading of terms by website staff can consume a long time of the clients, and the error probability of oral errors, accents and the like in the process of reading the terms is high, so that the clients experience poorly. However, by using automatic voice broadcasting, the customer cannot understand a certain link due to the reasons of noisy environment, customer response speed and the like, so that repeated consultation of staff is caused, and the business handling efficiency is very affected.
However, the current service information interaction efficiency is low, which results in low self-service handling efficiency.
Disclosure of Invention
In view of the foregoing, it is desirable to provide a business information interaction method, apparatus, computer device, computer readable storage medium, and computer program product that can improve the efficiency of self-service business transaction.
In a first aspect, the present application provides a service information interaction method. The method comprises the following steps:
acquiring service information corresponding to the identity information of the target object;
acquiring preset interaction information corresponding to service information;
dividing the service information into segments according to preset interaction information to obtain at least one service information segment;
and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast.
In one embodiment, acquiring service information corresponding to identity information of a target object includes:
identifying identity information of the target object in response to the first interactive operation of the target object;
obtaining a service number bound with the identity information of the target object according to the identity service association information;
And acquiring service information corresponding to the service number.
In one embodiment, the method for acquiring the identity business association information includes:
acquiring identity information and historical consultation information of an alternative object;
identifying an alternative service number related to the historical consultation information as an alternative service number related to an alternative object;
binding the identity information of one candidate object with the candidate service number to obtain the binding relationship between the identity information of one candidate object and the service number, and taking the obtained binding relationship between the identity information of a plurality of candidate objects and the service number as the identity service association information.
In one embodiment, obtaining preset interaction information corresponding to service information includes:
acquiring preset interaction information corresponding to the service number from the service interaction database as preset interaction information corresponding to the service information; the business interaction database comprises a plurality of pieces of preset interaction information and corresponding relations between each piece of preset interaction information and each business number.
In one embodiment, according to preset interaction information, the service information is segmented to obtain at least one service information segment, including:
Determining the corresponding insertion position of preset interaction information in service information;
and dividing the service information into segments according to the insertion positions to obtain at least one service information segment.
In one embodiment, the digital person image includes a plurality of digital person image segments, the digital person image segments being divided into a business guide image segment and a business display image segment; generating a digital human image according to the preset interaction information and at least one service information fragment, including:
generating corresponding service guide image fragments according to preset interaction information, and generating corresponding service display image fragments according to each service information fragment;
generating the overall playing sequence of all the digital image fragments according to the interactive guiding sequence of the service guiding image fragments and the preset displaying sequence of the service displaying image fragments;
sequentially playing each digital human image fragment according to the whole playing sequence;
under the condition that the playing of the service guide image fragment is finished, responding to the second interactive operation of the target object, and acquiring the reply information of the target object;
according to the reply information, adjusting the overall playing sequence to obtain a new overall playing sequence;
and continuing to play each digital human image fragment according to the new overall playing sequence.
In a second aspect, the present application further provides a service information interaction device. The device comprises:
the first acquisition module is used for acquiring service information corresponding to the identity information of the target object;
the second acquisition module is used for acquiring preset interaction information corresponding to the service information;
the information processing module is used for dividing the service information into segments according to preset interaction information to obtain at least one service information segment;
the information interaction module is used for generating a digital human image according to preset interaction information and at least one service information fragment, and the digital human image is used for interacting with a target object through virtual digital human images and voice broadcasting.
In a third aspect, the present application also provides a computer device. The computer device comprises a memory storing a computer program and a processor which when executing the computer program performs the steps of:
acquiring service information corresponding to the identity information of the target object;
acquiring preset interaction information corresponding to service information;
dividing the service information into segments according to preset interaction information to obtain at least one service information segment;
and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast.
In a fourth aspect, the present application also provides a computer-readable storage medium. The computer readable storage medium having stored thereon a computer program which when executed by a processor performs the steps of:
acquiring service information corresponding to the identity information of the target object;
acquiring preset interaction information corresponding to service information;
dividing the service information into segments according to preset interaction information to obtain at least one service information segment;
and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast.
In a fifth aspect, the present application also provides a computer program product. The computer program product comprises a computer program which, when executed by a processor, implements the steps of:
acquiring service information corresponding to the identity information of the target object;
acquiring preset interaction information corresponding to service information;
dividing the service information into segments according to preset interaction information to obtain at least one service information segment;
and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast.
The business information interaction method, the business information interaction device, the computer equipment, the storage medium and the computer program product acquire business information corresponding to the identity information of the target object; acquiring preset interaction information corresponding to service information; dividing the service information into segments according to preset interaction information to obtain at least one service information segment; and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast. The digital human image can be utilized to replace manual operation to display service contents on the target object, the problems that oral errors and low display efficiency can occur in manual display description are avoided, the target object can conduct man-machine interaction along with the guidance of the digital human image, service information interaction is completed under the guidance of the digital human, and self-service business handling efficiency can be improved.
Drawings
FIG. 1 is an application environment diagram of a business information interaction method in one embodiment;
FIG. 2 is a flow chart of a business information interaction method in one embodiment;
FIG. 3 is an application environment diagram of a banking protocol signing method in one embodiment;
FIG. 4 is a flow chart of a banking protocol signing method in one embodiment;
FIG. 5 is a flow diagram of digital human business interactions in one embodiment;
FIG. 6 is a block diagram of a business information interaction device in one embodiment;
fig. 7 is an internal structural diagram of a computer device in one embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application will be further described in detail with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the present application.
The service information interaction method provided by the embodiment of the application can be applied to an application environment shown in fig. 1. Wherein, the service terminal 102 communicates with the background server 104 through a network, and the management terminal 106 communicates with the background server 104 through the network. The service terminal 102 is configured with a digital person engine, an intelligent question-answering module, and a voice interaction module. The digital person engine can generate digital person images and can also call digital person images of an external digital person platform. The intelligent question-answering module is used for storing service information, preset interaction information and association information between the service information and the preset interaction information. The Speech interaction modules include ASR (Automatic Speech Recognition, speech recognition, ASR for short), NLP (Natural Language Processing, natural language processing, NLP for short) and TTS (Text-To-Speech, TTS for short). ASR performs the process of converting sound into text, corresponding to the ear of the voice interaction module, NLP performs the process of understanding and processing text, corresponding to the brain of the voice interaction module, and TTS performs the process of converting text into speech, corresponding to the mouth of the voice interaction module. The background server 104 is configured to store identity information, service numbers, and association information therebetween. The service terminal 102 may be, but not limited to, various personal computers, notebook computers, smart phones, tablet computers, internet of things devices, and portable wearable devices, where the internet of things devices may be smart speakers, smart televisions, smart air conditioners, smart vehicle devices, and the like. The portable wearable device may be a smart watch, smart bracelet, headset, or the like. The background server 104 may be implemented as a stand-alone server or as a server cluster comprising a plurality of servers.
In one embodiment, as shown in fig. 2, a service information interaction method is provided, and the service terminal 102 in fig. 1 is taken as an example to illustrate the application of the method, which includes the following steps:
step 202, obtaining service information corresponding to the identity information of the target object.
The target object refers to a client needing to transact a service, and the service information includes, but is not limited to, service content related to the service, service text description, service display influence, service signing protocol, service contract and the like.
Optionally, the client logs in the personal account number, scans the identity card or inputs personal information on the service terminal, so that the service terminal can identify the identity information of the current client, and then the service terminal can query the service number associated with the current identity information through the background server and call the locally stored related service information based on the service number.
Step 204, obtaining preset interaction information corresponding to the service information.
The preset interactive information refers to service content, display modes, agreement clauses and the like which need to be confirmed and selected by a client.
Optionally, after the service terminal invokes the service information, one or more pieces of preset interaction information related to the current service information are invoked from the local intelligent question-answering module.
And 206, dividing the service information into segments according to the preset interaction information to obtain at least one service information segment.
Optionally, the service terminal determines an insertion position of each preset interaction information in the service information according to the specific content of each paragraph of the service information and the specific question-answer content of the preset interaction information, divides the service information into a plurality of service information fragments based on each insertion position, and may have one or more preset interaction information after one service information fragment.
In a possible implementation manner, the service terminal may divide the service information into a plurality of service information fragments according to the specific content of each paragraph of the service information, and then insert each preset interaction information into a suitable position between the service information fragments based on the specific question-answer content of the preset interaction information.
And step 208, generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast.
Optionally, the service terminal sorts the preset interaction information and the service information fragments together according to the service content description sequence preset by the current service information and the interaction guiding sequence and the insertion position preset by the preset interaction information, and invokes the digital person engine to generate a plurality of digital person image fragments based on each preset interaction information and service information fragment, and the digital person engine determines the facial expression, limb motion, gesture motion and the like of the virtual digital person according to each preset interaction information and service information fragment. And then the service terminal sequentially plays the digital human image fragments according to the sequence, and the digital human image fragments jointly form the digital human image with complete current service information.
In the service information interaction method, service information corresponding to the identity information of the target object is obtained; acquiring preset interaction information corresponding to service information; dividing the service information into segments according to preset interaction information to obtain at least one service information segment; and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast. The digital human image can be utilized to replace manual operation to display service contents on the target object, the problems that oral errors and low display efficiency can occur in manual display description are avoided, the target object can conduct man-machine interaction along with the guidance of the digital human image, service information interaction is completed under the guidance of the digital human, and self-service business handling efficiency can be improved.
In one embodiment, acquiring service information corresponding to identity information of a target object includes: identifying identity information of the target object in response to the first interactive operation of the target object; obtaining a service number bound with the identity information of the target object according to the identity service association information; and acquiring service information corresponding to the service number.
The method for acquiring the identity business association information comprises the following steps: acquiring identity information and historical consultation information of an alternative object; identifying an alternative service number related to the historical consultation information as an alternative service number related to an alternative object; binding the identity information of one candidate object with the candidate service number to obtain the binding relationship between the identity information of one candidate object and the service number, and taking the obtained binding relationship between the identity information of a plurality of candidate objects and the service number as the identity service association information.
The first interaction operation refers to operations such as logging in a personal account number, scanning an identity card or inputting personal information, and the like, which are executed by a client on a service terminal. The historical consultation information is used for recording related business with transacting intention of the candidate object.
Optionally, staff such as a service manager can record the identity information and the history consultation information of each client in advance according to the history consultation condition of each client through operating the management terminal, and upload the information to the background server, so as to bind the service numbers related to the identity information and the history information as the identity service association information. Therefore, when the clients really need to handle the business which is once consulted, the business which is once consulted can be directly obtained according to the identity business association information without searching the business again. When a client intends to transact business or further know business content on a business terminal, the client can log in a personal account number, scan an identity card or input personal information on the business terminal, and after the business terminal recognizes the identity information of the current client, the business terminal searches a business number bound with the current identity information from a background server and invokes corresponding business information from locally stored business data based on the business number.
In this embodiment, identity information of a target object is identified in response to a first interaction operation of the target object; obtaining a service number bound with the identity information of the target object according to the identity service association information; and acquiring service information corresponding to the service number. The method can automatically find out the service information related to the target object based on the identity information input by the target object, and improves the service information query efficiency in the service handling process.
In one embodiment, obtaining preset interaction information corresponding to service information includes: acquiring preset interaction information corresponding to the service number from the service interaction database as preset interaction information corresponding to the service information; the business interaction database comprises a plurality of pieces of preset interaction information and corresponding relations between each piece of preset interaction information and each business number.
The business interaction database is configured in the intelligent question-answering module and is used for storing business information, preset interaction information and association information between the business information and the preset interaction information.
Optionally, operators such as a service manager can configure corresponding preset interaction information for each service in advance through operating the management terminal, and then the configured preset interaction information is transmitted to the service terminal through the background server and stored in the service interaction database; or directly operating the service terminal, configuring corresponding preset interaction information for each service in advance, and then directly storing the configured preset interaction information into the service interaction database.
In this embodiment, preset interaction information corresponding to a service number is obtained from a service interaction database and is used as preset interaction information corresponding to the service information; the business interaction database comprises a plurality of pieces of preset interaction information and corresponding relations between each piece of preset interaction information and each business number. The method and the device can automatically match the preset interaction information based on the service information, realize man-machine interaction with the target object according to the preset interaction information, and improve the efficiency of service information interaction in the service handling process.
In one embodiment, according to preset interaction information, the service information is segmented to obtain at least one service information segment, including: determining the corresponding insertion position of preset interaction information in service information; and dividing the service information into segments according to the insertion positions to obtain at least one service information segment.
Optionally, since the service information generally includes a large amount of text, graphics or video information and involves description and display contents in different aspects, the service information can be divided into sections according to the specific content of the service information, then according to the specific content of each section, whether corresponding preset interaction information needs to be inserted into each section or after each section is determined, then each section is further divided according to the insertion position of each preset interaction information, so that each section is ensured to only include continuous service description and display contents, and preset interaction information is inserted between each section. The preset interactive information includes, but is not limited to, whether the client has specified the content, whether the client agrees to the content, whether the client needs noun, concept interpretation, whether the client confirms signature, etc.
In this embodiment, determining a corresponding insertion position of preset interaction information in service information; and dividing the service information into segments according to the insertion positions to obtain at least one service information segment. The method can automatically segment and sort the whole service information and insert the man-machine interaction problem, the target object can carry out man-machine interaction along with the guidance of the digital human image, the service content description is watched and the service information interaction is completed under the guidance of the digital human, and the self-service handling efficiency can be improved.
In one embodiment, the digital person image includes a plurality of digital person image segments, the digital person image segments being divided into a business guide image segment and a business display image segment; generating a digital human image according to the preset interaction information and at least one service information fragment, including: generating corresponding service guide image fragments according to preset interaction information, and generating corresponding service display image fragments according to each service information fragment; generating the overall playing sequence of all the digital image fragments according to the interactive guiding sequence of the service guiding image fragments and the preset displaying sequence of the service displaying image fragments; sequentially playing each digital human image fragment according to the whole playing sequence; under the condition that the playing of the service guide image fragment is finished, responding to the second interactive operation of the target object, and acquiring the reply information of the target object; according to the reply information, adjusting the overall playing sequence to obtain a new overall playing sequence; and continuing to play each digital human image fragment according to the new overall playing sequence.
The second interactive operation refers to the operation of voice input, key input, fingerprint scanning, face scanning and the like performed on the service terminal by the client. The business guiding image segments are used for guiding clients to perform man-machine interaction based on preset problems, and the business displaying image segments are used for displaying and describing business contents.
Optionally, the service terminal invokes the digital man engine, generates corresponding service guide image segments according to preset interaction information, generates corresponding service display image segments according to each service information segment, and invokes the voice interaction module to generate corresponding audio. And sequencing the service guide image fragments and the service display image fragments together according to the preset display sequence of the current service information, the interactive guide sequence and the insertion position of the service guide image fragments. And then the service terminal sequentially plays the service guide image segments and the service display image segments according to the sequence, and the digital human image segments jointly form the digital human image with complete current service information. And under the condition that the playing of one section of service guide image fragment is finished, the service terminal waits for the response of the client, and at the moment, the client can execute corresponding second interactive operation on the service terminal and input reply information to the service terminal. The service terminal can call a built-in integrated module such as a voice interaction module, fingerprint identification, face recognition and the like to identify the reply information, then adjusts the whole playing sequence according to the reply result, determines the digital human image fragment played next and continues playing.
In this embodiment, corresponding service guide image segments are generated according to preset interaction information, and corresponding service display image segments are generated according to each service information segment; generating the overall playing sequence of all the digital image fragments according to the interactive guiding sequence of the service guiding image fragments and the preset displaying sequence of the service displaying image fragments; sequentially playing each digital human image fragment according to the whole playing sequence; under the condition that the playing of the service guide image fragment is finished, responding to the second interactive operation of the target object, and acquiring the reply information of the target object; according to the reply information, adjusting the overall playing sequence to obtain a new overall playing sequence; and continuing to play each digital human image fragment according to the new overall playing sequence. The digital human image can be utilized to replace manual operation to display service contents on the target object, the problems that oral errors and low display efficiency can occur in manual display description are avoided, the target object can conduct man-machine interaction along with the guidance of the digital human image, service information interaction is completed under the guidance of the digital human, and self-service business handling efficiency can be improved.
In one embodiment, a service information interaction method includes:
Acquiring identity information and historical consultation information of an alternative object; identifying an alternative service number related to the historical consultation information as an alternative service number related to an alternative object; binding the identity information of one candidate object with the candidate service number to obtain the binding relationship between the identity information of one candidate object and the service number, and taking the obtained binding relationship between the identity information of a plurality of candidate objects and the service number as the identity service association information.
And constructing a service interaction database according to the plurality of preset interaction information and the corresponding relation between each preset interaction information and each service number.
Identifying identity information of the target object in response to the first interactive operation of the target object; obtaining a service number bound with the identity information of the target object according to the identity service association information; and acquiring service information corresponding to the service number.
And acquiring preset interaction information corresponding to the service number from the service interaction database as preset interaction information corresponding to the service information.
Determining the corresponding insertion position of preset interaction information in service information; and dividing the service information into segments according to the insertion positions to obtain at least one service information segment.
Generating corresponding service guide image fragments according to preset interaction information, and generating corresponding service display image fragments according to each service information fragment; generating the overall playing sequence of all the digital image fragments according to the interactive guiding sequence of the service guiding image fragments and the preset displaying sequence of the service displaying image fragments; sequentially playing each digital human image fragment according to the whole playing sequence; under the condition that the playing of the service guide image fragment is finished, responding to the second interactive operation of the target object, and acquiring the reply information of the target object; according to the reply information, adjusting the overall playing sequence to obtain a new overall playing sequence; and continuing to play each digital human image fragment according to the new overall playing sequence.
In one embodiment, a banking protocol signing method may be applied to the application environment shown in fig. 3. The digital personal protocol signing auxiliary equipment is communicated with the personal financial background system through a network, and the financial manager terminal is communicated with the personal financial background system through the network. The digital person protocol signing auxiliary equipment is provided with a digital person engine, an intelligent question-answering module and a voice interaction module. The digital person engine can generate digital person images and can also call digital person images of an external digital person platform. The intelligent question-answering module is used for storing service information, preset interaction information and association information between the service information and the preset interaction information. The speech interaction module includes ASR, NLP and TTS. ASR performs the process of converting sound into text, corresponding to the ear of the voice interaction module, NLP performs the process of understanding and processing text, corresponding to the brain of the voice interaction module, and TTS performs the process of converting text into speech, corresponding to the mouth of the voice interaction module. The personal financial background system is used for storing identity information, service numbers and association information between the identity information and the service numbers. The digital personal protocol signing auxiliary equipment is at least integrated with an industrial control host, a touch screen, a second-generation identity card reader-writer, a camera, a microwave human body sensor, a printing module, a microphone and a network module. The network module is mainly used for calling a personal financial background system, a digital personal platform, NLP, ASR, TTS and other support technology software modules by the local area network. The microphone is matched with the voice interaction module to communicate with the client to play digital personal lectures (according to the main content of financial protocol required by the silver-supervision), and to interact with the client briefly, and the touch module can also be used for interaction. The identity card and the printing module are used for signing the protocol. The touch module is used for customer operation. The digital person protocol signing auxiliary equipment can call the API interfaces of the background support application systems such as personal financial accounting, digital person platforms, ASR, TTS, NLP, intelligent question and answer and the like based on the CTP6.0 open platform framework.
As shown in fig. 4, the customer arrives at the store and consults with the finance manager to purchase financial products such as finance, funds, insurance, etc., and after the products are determined, the finance manager initiates a purchase agreement signing process through the terminal transaction of the personal finance system.
After the financial manager initiates the process, accompanying and guiding the client to the digital personal protocol auxiliary signing device, scanning the personal second-generation identity card, calling a background personal financial system interface by the auxiliary signing device to inquire and acquire client protocol signing content, calling a background digital person to read according to protocol content and supervision regulations, calling ASR, NLP, TTS, intelligent question and answer and the like to confirm whether the protocol content is clear or not according to important paragraphs and client voice interaction, and explaining terms such as common problems of risk level, interest rate, climacteric and the like according to a preset conversation as required. After the client confirms according to the steps, printing a financial protocol, and ending the transaction. The whole protocol process is signed through the self-service equipment, and the probe and microphone equipment preset by the self-service equipment can record and video, so that the requirement of double record supervision is met.
In one aspect, in the digital person protocol sign-up video preparation phase:
the financial manager negotiates with the client and inputs the client information and binds the financial protocol number through the personal financial service system. And then, compiling financial protocol contents and digital personal declaration manuscript words and video subtitle information, gesture and picture configuration data and picture files according to the types of funds, insurance and financial products by the personal financial service system terminal, and sending the personnel financial service system terminal to the digital personal protocol auxiliary signing equipment through an interface, wherein the common protocol uses pre-stored digital personal protocol words and data configuration without regeneration each time.
The digital person engine arranged on the auxiliary equipment calls a digital person background interface, sends the manuscript text content, the manuscript paragraph and the digital person simple gesture action parameters and the configuration diagram to the digital person background to generate digital person audio and video, divides the video segments according to the manuscript preset paragraph, downloads and stores the video segments from the digital person service background into the digital person protocol signing auxiliary equipment, and the common protocol is only required to use the pre-stored digital person protocol text content and data configuration without regeneration each time.
The finance manager presets the intelligent question-answering preset question answers of the protocol to an intelligent question-answering application system, such as: whether the content is clear, whether you agree with the content, the risk level, the annual interest rate, the interest and other conceptual questions and answers, the common agreement is to use the pre-stored digital person intelligent questions and answers, and the repeated production is not needed each time.
On the other hand, in the interaction stage of the digital person protocol signing process:
the financial manager initiates a protocol signing through the personal financial service system, determines that a client in a database table in the financial service system is in a signing state with a bound protocol data record, and guides the client to sign an auxiliary device for self-service signing of a protocol to a digital person protocol.
The digital human engine of the protocol signing auxiliary equipment senses human body approach through microwave human body induction, and plays pre-stored local simulation digital human welcome audios and videos containing welcome expressions, gestures, welcome and guidance expressions and subtitles. And guiding the customer to brush the second-generation identity card on the auxiliary equipment.
The auxiliary equipment digital man engine drives the identity card reader to read the second-generation identity card. And according to the identification card number, the personal financial management service system protocol number is fetched, the financial manager negotiates with the client and inputs the client information in the personal financial management service system, and the identification card number is correspondingly bound with the protocol number. The digital personal engine plays the corresponding client fibrous knowledge according to the protocol number and generates the digital personal protocol draft video, which comprises the captions, the expressions and the gestures. According to the breakpoint of the video segment of the preset digital person, the engine calls an intelligent question-answer application system, inserts and plays a background real-time interface of the calling digital person to play a video, inquires whether a client definitely has the above content, records the answer and the question sound of the client, calls ASR and NLP to translate and read, calls an intelligent question-answer to search an answer, and calls the background of the digital person to generate a real-time audio-video answer to the client according to the fuzzy matching answer. For example, as shown in fig. 5, after a digital person broadcasts a client's fibrous notice, the digital person asks the client whether to hear the content clearly, if the client inputs a positive answer, the digital person continues to broadcast the next client fibrous notice, and if the client inputs a negative answer, the digital person repeatedly broadcasts the client fibrous notice.
The digital man engine of the auxiliary equipment drives the automatic printing protocol content according to the final sound or touch confirmation of the client, and the client receives and signs the content. The customer confirmation can also be confirmed or returned by touching a preset graphic button below the digital person, and the protocol signing process is exited. The digital personal protocol signs the whole interactive process, uses auxiliary equipment to carry video head and microphone, records the audio and video and uploads the file to save the application system for checking.
In this embodiment, the digital human-readable protocol content is used, which can replace manual work, save manpower, and avoid the unavoidable manual problems of mouth error, accent, etc. by standardization. The voice reading device has the advantages that good digital human images can be used for replacing the existing machine voice reading, customer service experience is improved, customers can hear sounds and watch subtitles, good interaction is performed, temperature service is achieved, and good service can be provided for hearing impaired customers and old people customers. The supervision requirements can be better met by integrating the signing and printing protocol processes and performing full-flow double-recording.
It should be understood that, although the steps in the flowcharts related to the embodiments described above are sequentially shown as indicated by arrows, these steps are not necessarily sequentially performed in the order indicated by the arrows. The steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders. Moreover, at least some of the steps in the flowcharts described in the above embodiments may include a plurality of steps or a plurality of stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of the steps or stages is not necessarily performed sequentially, but may be performed alternately or alternately with at least some of the other steps or stages.
Based on the same inventive concept, the embodiment of the application also provides a service information interaction device for realizing the service information interaction method. The implementation of the solution provided by the device is similar to the implementation described in the above method, so the specific limitation in the embodiments of one or more service information interaction devices provided below may refer to the limitation of the service information interaction method hereinabove, and will not be described herein.
In one embodiment, as shown in fig. 6, there is provided a service information interaction device 600, including: a first acquisition module 601, a second acquisition module 602, an information processing module 603, and an information interaction module 604, wherein:
a first obtaining module 601, configured to obtain service information corresponding to identity information of a target object;
a second obtaining module 602, configured to obtain preset interaction information corresponding to the service information;
the information processing module 603 is configured to segment the service information according to preset interaction information to obtain at least one service information segment;
the information interaction module 604 is configured to generate a digital person image according to the preset interaction information and at least one service information segment, where the digital person image is used to interact with the target object through the virtual digital person image and the voice broadcast.
In one embodiment, the first obtaining module 601 is further configured to identify identity information of the target object in response to the first interaction of the target object; obtaining a service number bound with the identity information of the target object according to the identity service association information; and acquiring service information corresponding to the service number.
In one embodiment, the second obtaining module 602 is further configured to obtain identity information and historical consultation information of an alternative object; identifying an alternative service number related to the historical consultation information as an alternative service number related to an alternative object; binding the identity information of one candidate object with the candidate service number to obtain the binding relationship between the identity information of one candidate object and the service number, and taking the obtained binding relationship between the identity information of a plurality of candidate objects and the service number as the identity service association information.
In one embodiment, the second obtaining module 602 is further configured to obtain preset interaction information corresponding to the service number from the service interaction database, as preset interaction information corresponding to the service information; the business interaction database comprises a plurality of pieces of preset interaction information and corresponding relations between each piece of preset interaction information and each business number.
In one embodiment, the information processing module 603 is further configured to determine a corresponding insertion position of the preset interaction information in the service information; and dividing the service information into segments according to the insertion positions to obtain at least one service information segment.
In one embodiment, the digital person image includes a plurality of digital person image segments, the digital person image segments being divided into a business guide image segment and a business display image segment; the information interaction module 604 is further configured to generate a corresponding service guide image segment according to the preset interaction information, and generate a corresponding service display image segment according to each service information segment; generating the overall playing sequence of all the digital image fragments according to the interactive guiding sequence of the service guiding image fragments and the preset displaying sequence of the service displaying image fragments; sequentially playing each digital human image fragment according to the whole playing sequence; under the condition that the playing of the service guide image fragment is finished, responding to the second interactive operation of the target object, and acquiring the reply information of the target object; according to the reply information, adjusting the overall playing sequence to obtain a new overall playing sequence; and continuing to play each digital human image fragment according to the new overall playing sequence.
The modules in the service information interaction device can be realized in whole or in part by software, hardware and a combination thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.
In one embodiment, a computer device is provided, which may be a server, the internal structure of which may be as shown in fig. 7. The computer device includes a processor, a memory, an Input/Output interface (I/O) and a communication interface. The processor, the memory and the input/output interface are connected through a system bus, and the communication interface is connected to the system bus through the input/output interface. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, computer programs, and a database. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The database of the computer device is used for storing business data. The input/output interface of the computer device is used to exchange information between the processor and the external device. The communication interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a business information interaction method.
It will be appreciated by those skilled in the art that the structure shown in fig. 7 is merely a block diagram of some of the structures associated with the present application and is not limiting of the computer device to which the present application may be applied, and that a particular computer device may include more or fewer components than shown, or may combine certain components, or have a different arrangement of components.
In one embodiment, a computer device is provided comprising a memory and a processor, the memory having stored therein a computer program, the processor when executing the computer program performing the steps of: acquiring service information corresponding to the identity information of the target object; acquiring preset interaction information corresponding to service information; dividing the service information into segments according to preset interaction information to obtain at least one service information segment; and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast.
In one embodiment, the processor when executing the computer program further performs the steps of: identifying identity information of the target object in response to the first interactive operation of the target object; obtaining a service number bound with the identity information of the target object according to the identity service association information; and acquiring service information corresponding to the service number.
In one embodiment, the processor when executing the computer program further performs the steps of: acquiring identity information and historical consultation information of an alternative object; identifying an alternative service number related to the historical consultation information as an alternative service number related to an alternative object; binding the identity information of one candidate object with the candidate service number to obtain the binding relationship between the identity information of one candidate object and the service number, and taking the obtained binding relationship between the identity information of a plurality of candidate objects and the service number as the identity service association information.
In one embodiment, the processor when executing the computer program further performs the steps of: acquiring preset interaction information corresponding to the service number from the service interaction database as preset interaction information corresponding to the service information; the business interaction database comprises a plurality of pieces of preset interaction information and corresponding relations between each piece of preset interaction information and each business number.
In one embodiment, the processor when executing the computer program further performs the steps of: determining the corresponding insertion position of preset interaction information in service information; and dividing the service information into segments according to the insertion positions to obtain at least one service information segment.
In one embodiment, the digital person image includes a plurality of digital person image segments, the digital person image segments being divided into a business guide image segment and a business display image segment; the processor when executing the computer program also implements the steps of: generating corresponding service guide image fragments according to preset interaction information, and generating corresponding service display image fragments according to each service information fragment; generating the overall playing sequence of all the digital image fragments according to the interactive guiding sequence of the service guiding image fragments and the preset displaying sequence of the service displaying image fragments; sequentially playing each digital human image fragment according to the whole playing sequence; under the condition that the playing of the service guide image fragment is finished, responding to the second interactive operation of the target object, and acquiring the reply information of the target object; according to the reply information, adjusting the overall playing sequence to obtain a new overall playing sequence; and continuing to play each digital human image fragment according to the new overall playing sequence.
In one embodiment, a computer readable storage medium is provided having a computer program stored thereon, which when executed by a processor, performs the steps of: acquiring service information corresponding to the identity information of the target object; acquiring preset interaction information corresponding to service information; dividing the service information into segments according to preset interaction information to obtain at least one service information segment; and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast.
In one embodiment, the computer program when executed by the processor further performs the steps of: identifying identity information of the target object in response to the first interactive operation of the target object; obtaining a service number bound with the identity information of the target object according to the identity service association information; and acquiring service information corresponding to the service number.
In one embodiment, the computer program when executed by the processor further performs the steps of: acquiring identity information and historical consultation information of an alternative object; identifying an alternative service number related to the historical consultation information as an alternative service number related to an alternative object; binding the identity information of one candidate object with the candidate service number to obtain the binding relationship between the identity information of one candidate object and the service number, and taking the obtained binding relationship between the identity information of a plurality of candidate objects and the service number as the identity service association information.
In one embodiment, the computer program when executed by the processor further performs the steps of: acquiring preset interaction information corresponding to the service number from the service interaction database as preset interaction information corresponding to the service information; the business interaction database comprises a plurality of pieces of preset interaction information and corresponding relations between each piece of preset interaction information and each business number.
In one embodiment, the computer program when executed by the processor further performs the steps of: determining the corresponding insertion position of preset interaction information in service information; and dividing the service information into segments according to the insertion positions to obtain at least one service information segment.
In one embodiment, the digital person image includes a plurality of digital person image segments, the digital person image segments being divided into a business guide image segment and a business display image segment; the computer program when executed by the processor also performs the steps of: generating corresponding service guide image fragments according to preset interaction information, and generating corresponding service display image fragments according to each service information fragment; generating the overall playing sequence of all the digital image fragments according to the interactive guiding sequence of the service guiding image fragments and the preset displaying sequence of the service displaying image fragments; sequentially playing each digital human image fragment according to the whole playing sequence; under the condition that the playing of the service guide image fragment is finished, responding to the second interactive operation of the target object, and acquiring the reply information of the target object; according to the reply information, adjusting the overall playing sequence to obtain a new overall playing sequence; and continuing to play each digital human image fragment according to the new overall playing sequence.
In one embodiment, a computer program product is provided comprising a computer program which, when executed by a processor, performs the steps of: acquiring service information corresponding to the identity information of the target object; acquiring preset interaction information corresponding to service information; dividing the service information into segments according to preset interaction information to obtain at least one service information segment; and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through the virtual digital human image and the voice broadcast.
In one embodiment, the computer program when executed by the processor further performs the steps of: identifying identity information of the target object in response to the first interactive operation of the target object; obtaining a service number bound with the identity information of the target object according to the identity service association information; and acquiring service information corresponding to the service number.
In one embodiment, the computer program when executed by the processor further performs the steps of: acquiring identity information and historical consultation information of an alternative object; identifying an alternative service number related to the historical consultation information as an alternative service number related to an alternative object; binding the identity information of one candidate object with the candidate service number to obtain the binding relationship between the identity information of one candidate object and the service number, and taking the obtained binding relationship between the identity information of a plurality of candidate objects and the service number as the identity service association information.
In one embodiment, the computer program when executed by the processor further performs the steps of: acquiring preset interaction information corresponding to the service number from the service interaction database as preset interaction information corresponding to the service information; the business interaction database comprises a plurality of pieces of preset interaction information and corresponding relations between each piece of preset interaction information and each business number.
In one embodiment, the computer program when executed by the processor further performs the steps of: determining the corresponding insertion position of preset interaction information in service information; and dividing the service information into segments according to the insertion positions to obtain at least one service information segment.
In one embodiment, the digital person image includes a plurality of digital person image segments, the digital person image segments being divided into a business guide image segment and a business display image segment; the computer program when executed by the processor also performs the steps of: generating corresponding service guide image fragments according to preset interaction information, and generating corresponding service display image fragments according to each service information fragment; generating the overall playing sequence of all the digital image fragments according to the interactive guiding sequence of the service guiding image fragments and the preset displaying sequence of the service displaying image fragments; sequentially playing each digital human image fragment according to the whole playing sequence; under the condition that the playing of the service guide image fragment is finished, responding to the second interactive operation of the target object, and acquiring the reply information of the target object; according to the reply information, adjusting the overall playing sequence to obtain a new overall playing sequence; and continuing to play each digital human image fragment according to the new overall playing sequence.
It should be noted that, the user information (including, but not limited to, user equipment information, user personal information, etc.) and the data (including, but not limited to, data for analysis, stored data, presented data, etc.) referred to in the present application are information and data authorized by the user or sufficiently authorized by each party, and the collection, use and processing of the related data are required to comply with the related laws and regulations and standards of the related countries and regions.
Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, database, or other medium used in the various embodiments provided herein may include at least one of non-volatile and volatile memory. The nonvolatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical Memory, high density embedded nonvolatile Memory, resistive random access Memory (ReRAM), magnetic random access Memory (Magnetoresistive Random Access Memory, MRAM), ferroelectric Memory (Ferroelectric Random Access Memory, FRAM), phase change Memory (Phase Change Memory, PCM), graphene Memory, and the like. Volatile memory can include random access memory (Random Access Memory, RAM) or external cache memory, and the like. By way of illustration, and not limitation, RAM can be in the form of a variety of forms, such as static random access memory (Static Random Access Memory, SRAM) or dynamic random access memory (Dynamic Random Access Memory, DRAM), and the like. The databases referred to in the various embodiments provided herein may include at least one of relational databases and non-relational databases. The non-relational database may include, but is not limited to, a blockchain-based distributed database, and the like. The processors referred to in the embodiments provided herein may be general purpose processors, central processing units, graphics processors, digital signal processors, programmable logic units, quantum computing-based data processing logic units, etc., without being limited thereto.
The technical features of the above embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the description.
The above examples only represent a few embodiments of the present application, which are described in more detail and are not to be construed as limiting the scope of the present application. It should be noted that it would be apparent to those skilled in the art that various modifications and improvements could be made without departing from the spirit of the present application, which would be within the scope of the present application. Accordingly, the scope of protection of the present application shall be subject to the appended claims.
Claims (10)
1. A business information interaction method, characterized in that the method comprises:
acquiring service information corresponding to the identity information of the target object;
acquiring preset interaction information corresponding to the service information;
dividing the service information into segments according to the preset interaction information to obtain at least one service information segment;
and generating a digital human image according to the preset interaction information and at least one service information fragment, wherein the digital human image is used for interacting with the target object through virtual digital human images and voice broadcasting.
2. The method according to claim 1, wherein the acquiring service information corresponding to the identity information of the target object includes:
identifying identity information of the target object in response to a first interaction of the target object;
obtaining a service number bound with the identity information of the target object according to the identity service association information;
and acquiring service information corresponding to the service number.
3. The method according to claim 2, wherein the obtaining manner of the identity service association information includes:
acquiring identity information and historical consultation information of an alternative object;
identifying the alternative service number related to the historical consultation information as an alternative service number related to an alternative object;
binding the identity information of one candidate object with the candidate service number to obtain the binding relationship between the identity information of one candidate object and the service number, and taking the binding relationship between the obtained identity information of a plurality of candidate objects and the service number as the identity service association information.
4. The method of claim 2, wherein the obtaining the preset interaction information corresponding to the service information includes:
Acquiring preset interaction information corresponding to the service number from a service interaction database, wherein the preset interaction information is used as preset interaction information corresponding to the service information; the service interaction database comprises a plurality of pieces of preset interaction information and corresponding relations between each piece of preset interaction information and each service number.
5. The method of claim 1, wherein the dividing the service information into segments according to the preset interaction information to obtain at least one service information segment includes:
determining the corresponding insertion position of the preset interaction information in the service information;
and dividing the service information into segments according to the insertion position to obtain at least one service information segment.
6. The method of claim 1, wherein the digital human image comprises a plurality of digital human image segments, the digital human image segments being divided into business guide image segments and business display image segments; the generating the digital human image according to the preset interaction information and the at least one service information fragment includes:
generating corresponding service guide image fragments according to the preset interaction information, and generating corresponding service display image fragments according to each service information fragment;
Generating the overall playing sequence of all the digital person image fragments according to the interactive guiding sequence of the service guiding image fragments and the preset displaying sequence of the service displaying image fragments;
sequentially playing each digital human image fragment according to the whole playing sequence;
under the condition that the playing of the service guide image fragment is finished, responding to the second interactive operation of the target object, and acquiring the reply information of the target object;
according to the reply information, adjusting the overall playing sequence to obtain a new overall playing sequence;
and continuing to play each digital human image fragment according to the new overall play sequence.
7. A business information interaction device, characterized in that the device comprises:
the first acquisition module is used for acquiring service information corresponding to the identity information of the target object;
the second acquisition module is used for acquiring preset interaction information corresponding to the service information;
the information processing module is used for dividing the service information into segments according to the preset interaction information to obtain at least one service information segment;
and the information interaction module is used for generating a digital human image according to the preset interaction information and at least one service information fragment, and the digital human image is used for interacting with the target object through virtual digital human images and voice broadcasting.
8. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any of claims 1 to 6 when the computer program is executed.
9. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 6.
10. A computer program product comprising a computer program, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 6.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310511258.7A CN116540875A (en) | 2023-05-08 | 2023-05-08 | Service information interaction method, device, computer equipment and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310511258.7A CN116540875A (en) | 2023-05-08 | 2023-05-08 | Service information interaction method, device, computer equipment and storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN116540875A true CN116540875A (en) | 2023-08-04 |
Family
ID=87451842
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202310511258.7A Pending CN116540875A (en) | 2023-05-08 | 2023-05-08 | Service information interaction method, device, computer equipment and storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN116540875A (en) |
-
2023
- 2023-05-08 CN CN202310511258.7A patent/CN116540875A/en active Pending
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US11128680B2 (en) | AI mediated conference monitoring and document generation | |
| CN107481720B (en) | Explicit voiceprint recognition method and device | |
| CN111741356B (en) | Quality inspection method, device and equipment for double-recording video and readable storage medium | |
| JP6604836B2 (en) | Dialog text summarization apparatus and method | |
| WO2021175019A1 (en) | Guide method for audio and video recording, apparatus, computer device, and storage medium | |
| US10636047B2 (en) | System using automatically triggered analytics for feedback data | |
| US10923115B2 (en) | Dynamically generated dialog | |
| CN107680019A (en) | A kind of implementation method of Examination Scheme, device, equipment and storage medium | |
| US10936641B2 (en) | Call summary | |
| JP7293643B2 (en) | A semi-automated method, system, and program for translating the content of structured documents into chat-based interactions | |
| JP2008123533A (en) | System for creation of database and structured information from verbal input | |
| CN110475032A (en) | Multi-service interface switching method, device, computer installation and storage medium | |
| WO2022142315A1 (en) | Video processing method and apparatus, electronic device, and storage medium | |
| CN112233690B (en) | Double recording method, device, terminal and storage medium | |
| CN109389427A (en) | Questionnaire method for pushing, device, computer equipment and storage medium | |
| CN111599359A (en) | Man-machine interaction method, server, client and storage medium | |
| CN111651497A (en) | User label mining method and device, storage medium and electronic equipment | |
| CN110598008A (en) | Data quality inspection method and device for recorded data and storage medium | |
| CN114155860A (en) | Abstract recording method and device, computer equipment and storage medium | |
| CN104424955A (en) | Audio graphical expression generation method and equipment, and audio searching method and equipment | |
| CN109800703A (en) | Risk checking method, device, computer equipment and storage medium based on micro- expression | |
| US11704585B2 (en) | System and method to determine outcome probability of an event based on videos | |
| CN111326142A (en) | Text information extraction method and system based on voice-to-text and electronic equipment | |
| US20230188643A1 (en) | Ai-based real-time natural language processing system and method thereof | |
| CN116540875A (en) | Service information interaction method, device, computer equipment and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |