CN116452068B - Alarm operation and maintenance efficiency detection method and device, electronic equipment and readable storage medium - Google Patents

Alarm operation and maintenance efficiency detection method and device, electronic equipment and readable storage medium Download PDF

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Publication number
CN116452068B
CN116452068B CN202310695649.9A CN202310695649A CN116452068B CN 116452068 B CN116452068 B CN 116452068B CN 202310695649 A CN202310695649 A CN 202310695649A CN 116452068 B CN116452068 B CN 116452068B
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alarm
maintenance
target
index
backfill
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CN116452068A (en
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梁招娣
杨敏超
段辉硕
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Shenzhen Mingyuan Cloud Technology Co Ltd
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Shenzhen Mingyuan Cloud Technology Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/32—Monitoring with visual or acoustical indication of the functioning of the machine
    • G06F11/324—Display of status information
    • G06F11/327—Alarm or error message display
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3452—Performance evaluation by statistical analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y04—INFORMATION OR COMMUNICATION TECHNOLOGIES HAVING AN IMPACT ON OTHER TECHNOLOGY AREAS
    • Y04S—SYSTEMS INTEGRATING TECHNOLOGIES RELATED TO POWER NETWORK OPERATION, COMMUNICATION OR INFORMATION TECHNOLOGIES FOR IMPROVING THE ELECTRICAL POWER GENERATION, TRANSMISSION, DISTRIBUTION, MANAGEMENT OR USAGE, i.e. SMART GRIDS
    • Y04S10/00—Systems supporting electrical power generation, transmission or distribution
    • Y04S10/50—Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications

Abstract

The application discloses an alarm operation and maintenance efficiency detection method, an alarm operation and maintenance efficiency detection device, electronic equipment and a readable storage medium, wherein the alarm operation and maintenance efficiency detection method comprises the following steps: acquiring at least one system alarm corresponding to a target to be detected and a running number index jointly converted by the system alarms; obtaining the operation and maintenance time index of the target to be detected by fusing standard processing time corresponding to each system alarm; determining an operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm; and detecting the alarm operation and maintenance efficiency of the target to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index, and obtaining an alarm operation and maintenance efficiency detection result. The application solves the technical problem of low evaluation accuracy of the alarm operation and maintenance efficiency of the operation and maintenance engineer.

Description

Alarm operation and maintenance efficiency detection method and device, electronic equipment and readable storage medium
Technical Field
The present application relates to the field of computer technologies, and in particular, to a method and apparatus for detecting alarm operation and maintenance efficiency, an electronic device, and a readable storage medium.
Background
With the continuous development of computer technology, each industry adopts a software information system to perform daily business operations, such as an ERP (Enterprise Resource Planning ) system, a CRM (Customer Relationship Management, customer relationship management) system, etc., and the software system cannot avoid generating alarms during daily operation.
In general, after an alarm is generated by a software system, an operation and maintenance engineer can perform timely positioning processing on the alarm, and evaluate the alarm operation and maintenance efficiency of the operation and maintenance engineer through the total alarm amount processed by the operation and maintenance engineer, however, because the operation and maintenance difficulties of different alarms are different and cannot be subjected to standardized evaluation, the total alarm amount processed cannot truly reflect the effective alarm operation and maintenance workload of the operation and maintenance engineer, and the condition of carrying out alarm operation and maintenance inefficiently is easy to occur, so the evaluation accuracy of the current alarm operation and maintenance efficiency of the operation and maintenance engineer is low.
Disclosure of Invention
The application mainly aims to provide an alarm operation and maintenance efficiency detection method, an alarm operation and maintenance efficiency detection device, electronic equipment and a readable storage medium, and aims to solve the technical problem that in the prior art, the evaluation accuracy of alarm operation and maintenance efficiency of an operation and maintenance engineer is low.
In order to achieve the above object, the present application provides an alert operation and maintenance efficiency detection method, including:
acquiring at least one system alarm corresponding to a target to be detected and a running number index jointly converted by the system alarms;
obtaining the operation and maintenance time index of the target to be detected by fusing standard processing time corresponding to each system alarm;
determining an operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm;
and detecting the alarm operation and maintenance efficiency of the target to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index, and obtaining an alarm operation and maintenance efficiency detection result.
In order to achieve the above object, the present application further provides an alarm operation and maintenance efficiency detection device, including:
the acquisition module is used for acquiring at least one system alarm corresponding to the target to be detected and a running number index jointly converted by the system alarms;
the fusion module is used for obtaining the operation and maintenance duration index of the target to be detected by fusing standard processing time corresponding to each system alarm;
The determining module is used for determining the operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm;
and the detection module is used for detecting the alarm operation and maintenance efficiency of the target to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index to obtain an alarm operation and maintenance efficiency detection result.
The application also provides an electronic device comprising: the system comprises a memory, a processor and a program of the alarm operation and maintenance efficiency detection method which is stored in the memory and can be run on the processor, wherein the program of the alarm operation and maintenance efficiency detection method can realize the steps of the alarm operation and maintenance efficiency detection method when being executed by the processor.
The present application also provides a computer readable storage medium having stored thereon a program for implementing the alert operation and maintenance efficiency detection method, which when executed by a processor implements the steps of the alert operation and maintenance efficiency detection method as described above.
The application also provides a computer program product comprising a computer program which when executed by a processor implements the steps of the alert operation and maintenance efficiency detection method as described above.
The application provides an alarm operation and maintenance efficiency detection method, an alarm operation and maintenance efficiency detection device, electronic equipment and a readable storage medium, namely, at least one system alarm corresponding to an object to be detected and an operation number index jointly converted by the system alarms are obtained; obtaining the operation and maintenance time index of the target to be detected by fusing standard processing time corresponding to each system alarm; determining an operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm; and detecting the alarm operation and maintenance efficiency of the target to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index, and obtaining an alarm operation and maintenance efficiency detection result. The alarm operation and maintenance efficiency detection result is jointly determined by an operation and maintenance quantity index, an operation and maintenance duration index and an operation and maintenance quality index, wherein the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index are respectively evaluation indexes for operation and maintenance work of the object to be detected in different dimensions, and further real feedback is carried out on effective alarm operation and maintenance workload of the object to be detected in three dimensions of operation and maintenance quantity, operation and maintenance duration and operation and maintenance quality, so that the purpose of comprehensively evaluating the alarm operation and maintenance efficiency of the object to be detected can be realized, namely an objective evaluation means is provided for evaluating the operation and maintenance work efficiency of operation and maintenance engineers. Rather than relying only on the single dimension of total alarm throughput to evaluate the operation and maintenance work efficiency of the operation and maintenance engineer. Therefore, the technical defects that the operation and maintenance difficulties of different alarms are different and cannot be subjected to standardized evaluation, so that the total alarm quantity processed cannot truly reflect the effective alarm operation and maintenance workload of an operation and maintenance engineer, and the condition of low-efficiency alarm operation and maintenance is easy to occur are overcome. Therefore, the evaluation accuracy of the alarm operation and maintenance efficiency of the operation and maintenance engineer is improved.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the application and together with the description, serve to explain the principles of the application.
In order to more clearly illustrate the embodiments of the application or the technical solutions of the prior art, the drawings which are used in the description of the embodiments or the prior art will be briefly described, and it will be obvious to a person skilled in the art that other drawings can be obtained from these drawings without inventive effort.
FIG. 1 is a flowchart of an alarm operation and maintenance efficiency detection method according to an embodiment of the present application;
FIG. 2 is a flow chart of a method for detecting alarm operation and maintenance efficiency according to a second embodiment of the present application;
FIG. 3 is a schematic diagram of an association relationship between a system user identifier and a backfill processing time in the alert operation and maintenance efficiency detection method according to the first embodiment of the present application;
fig. 4 is a schematic structural diagram of an alarm operation and maintenance efficiency detection device according to a third embodiment of the present application;
fig. 5 is a schematic structural diagram of an electronic device according to a fourth embodiment of the present application.
The achievement of the objects, functional features and advantages of the present application will be further described with reference to the accompanying drawings, in conjunction with the embodiments.
Detailed Description
In order to make the above objects, features and advantages of the present application more comprehensible, the following description of the embodiments accompanied with the accompanying drawings will be given in detail. It will be apparent that the described embodiments are only some, but not all, embodiments of the application. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
In the first embodiment of the present application, it should be understood that, as the scale and complexity of a software system are continuously increased, operation and maintenance management of the software system becomes more and more complicated, and the alarm operation and maintenance is an important ring of daily work of an operation and maintenance engineer, how to accurately evaluate the alarm work efficiency of the operation and maintenance engineer is also one of the core consideration points in the process of reducing cost and enhancing efficiency of a software producer, at present, the alarm operation and maintenance efficiency of the operation and maintenance engineer is generally measured by counting the total alarm processing capacity of the operation and maintenance engineer, however, the operation and maintenance time consumed by different alarms has a difference, and if the alarm root is not removed in the processing process, the same alarm will generate repeated alarms, so that the alarm operation and maintenance effective workload of the operation and maintenance engineer cannot be accurately evaluated, so a method for improving the evaluation accuracy of the alarm operation and maintenance efficiency of the operation and maintenance engineer is needed at present.
In a first embodiment of the present application, referring to fig. 1, an alarm operation and maintenance efficiency detection method is provided, where the alarm operation and maintenance efficiency detection method includes:
step S10, at least one system alarm corresponding to a target to be detected and a running number index jointly converted by the system alarms are obtained;
step S20, obtaining the operation and maintenance duration index of the target to be detected by fusing standard processing time corresponding to each system alarm;
step S30, determining the operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm;
and step S40, detecting the alarm operation and maintenance efficiency of the object to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index, and obtaining an alarm operation and maintenance efficiency detection result.
In this embodiment, it should be noted that, the object to be detected is used to represent an object for performing alert operation and maintenance efficiency detection, and specifically may be an alert operation and maintenance personnel or an operation and maintenance engineer, where the alert operation and maintenance efficiency detection method is deployed in an alert operation and maintenance efficiency detection device of a software manufacturer, and the alert operation and maintenance efficiency detection device may be a computer, a personal PC, a server, etc., and the system alert is used to represent an alert generated by a software system in an alert operation and maintenance period of the object to be detected, where the alert operation and maintenance period may be set according to a requirement, for example, 8 hours or 12 hours, etc., and the software system may be an ERP (Enterprise Resource Planning, enterprise manufacturing resource computing) system or CRM (Customer Relationship Management ) system, etc., the system alarms may be one or more, specifically, may be generated by the same service object of the software system of the software manufacturer, or may be generated by different service objects of the software system of the software manufacturer, for example, in an implementation manner, it is assumed that the service object of the ERP system of the software manufacturer includes a service object a and a service object B, where the service object a generates three alarms a, B and c in an alarm operation period of the object to be detected, the service object B generates two d and e in an alarm operation period of the object to be detected, and the service object B generates one alarm outside the alarm operation period of the object to be detected, and the system alarms corresponding to the object to be detected include an alarm a, an alarm B, an alarm c, an alarm d and an alarm e.
Additionally, it should be noted that, before the detection of the alarm operation and maintenance efficiency, the software producer monitors the software systems used for different service objects, and sets an alarm monitoring rule for each basic setting of each set of software system, so as to ensure that an abnormality existing in the infrastructure can be timely checked out, where the infrastructure specifically includes a server, a database, a site, a URL (Uniform Resource Locator, a uniform resource locator), etc., where the alarm monitoring rule can be configured by a technician at an alarm configuration interface, and the alarm configuration interface can perform configuration of contents such as rule names, alarm items, trigger conditions, severity levels, and influence dimensions, and meanwhile, since the alarm generated by the same problem is still abnormal before being solved, in order to avoid repeated alarm occurring when the same problem is not solved, a condition limitation is added in the process of setting the alarm monitoring rule: once an alarm is generated by an infrastructure at a certain time point, the same abnormality generated by the infrastructure in any subsequent time period directly falls on the alarm which has occurred before the alarm is not solved, and the first alarm time and the last alarm time of the alarm are recorded, so that an operation and maintenance engineer only counts the abnormality for any number of times because of the abnormality.
In addition, it should be noted that the operation and dimension quantity index is used for representing an index for evaluating the operation and dimension efficiency of the alarm in the number dimension, specifically may be a total system alarm quantity, the operation and dimension time index is used for representing an index for evaluating the operation and dimension efficiency of the alarm in the time dimension, specifically may be an alarm total man-hour, the operation and dimension quality index is used for representing an index for evaluating the operation and dimension efficiency of the alarm in the quality dimension, specifically may be an alarm operation and dimension standard reaching rate, wherein the operation and dimension quantity index, the operation and dimension time index and the operation and dimension quality index are quantitative indexes in different dimensions for evaluating the operation and dimension efficiency of the alarm of the object to be detected, the total system alarm quantity is the total system alarm quantity, the alarm total man-hour is obtained by calculating standard processing man-hour corresponding to each system alarm, the alarm operation and dimension standard reaching alarm processing quantity to total alarm processing quantity standard, specifically, the method can be 80% or 90%, etc., whether the alarm reaches the operation and maintenance processing standard is determined according to the backfilling condition of the alarm reason after the target to be detected processes the alarm, for example, in an implementation manner, if the target to be detected only generates the system alarm x and the system alarm y in the alarm operation and maintenance period, wherein the system alarm x has been subjected to alarm processing in the corresponding standard processing time and backfilled with the alarm reason "performance problem", the system alarm y has been subjected to alarm processing in the corresponding standard processing time and not backfilled with the alarm reason, the processing of the target to be detected on the system alarm x reaches the operation and maintenance processing standard, the processing of the target to be detected on the system alarm y does not reach the operation and maintenance processing standard, so the alarm operation and maintenance standard reaching rate is 50%, wherein the standard processing time is used for representing the standard time for processing the system alarm, specifically, the standard processing time corresponding to the system alarms with different difficulties is different, a one-to-one mapping relation exists between the standard processing time and the system alarms, when the alarm monitoring rule is configured, the corresponding standard processing time can be synchronously configured for each alarm, for example, when the alarm m is configured, the standard processing time is synchronously configured for two days, and if the target to be detected processes the alarm within the standard processing time and backfilling of the alarm reason is performed, the target to be detected is judged to reach the operation and maintenance processing standard when the alarm m is processed.
In addition, it should be noted that, in order to distinguish the processing difficulty between different alarms, a mapping relationship between the reason of the alarm and the standard processing time is established before the detection of the operation and maintenance efficiency of the alarm, for example, in one implementation, the standard processing time is 42 hours when the reason of the alarm is a capacity problem (such as a capacity of a hard disk, a memory capacity or a CPU core number is insufficient), the standard processing time is 2 hours when the reason of the alarm is a test system (such as a test server or an alarm triggered by the test system), the standard processing time is 25 hours when the reason of the alarm is abnormal (such as an alarm false alarm caused by a cloud operation platform or a astronomical client),meanwhile, when the alarm operation and maintenance efficiency of the object to be detected is determined by the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index, the alarm operation and maintenance efficiency of the object to be detected can be classified based on the index intervals to which the different evaluation indexes belong, and further the operation and maintenance grades to which the three dimensions respectively belong are synthesized, and the alarm operation and maintenance efficiency of the object to be detected is comprehensively and qualitatively evaluated, for example, in one embodiment, if the operation and maintenance quantity index of the object to be detected in the alarm operation and maintenance period is set to be more than 40 single operation and maintenance quantity grades are qualified, the operation and maintenance quantity grades are not more than 40 single operation and maintenance quantity grades are unqualified, the operation and maintenance duration index is set to be low grade for 40-80 hours, low grade for 80-120 hours, and high grade for 120 hours, the operation and maintenance quality index is set to be inferior for 60% or less, 60% to 80% is good, and at the same time, the operation and maintenance efficiency grades are set to be good for 80% to 100% is good, respectively 、/>、/>、/>And->When the operation number index of the object to be detected is 50 single, the operation duration index is 130 hours and the operation quality index is 95%, the alarm operation efficiency detection result of the object to be detected is the operation efficiency level ∈>。
As an example, steps S10 to S40 include: the method comprises the steps of monitoring a software system of a target to be detected in charge of operation and maintenance in real time through alarm monitoring rules, obtaining at least one system alarm of the target to be detected in charge of operation and maintenance in an alarm operation and maintenance period, and obtaining the total system alarm amount which is jointly converted by the system alarms, wherein the conversion mode can be specifically a mode of converting the number of times of generating alarms; respectively acquiring standard processing time of each system alarm map, and taking the sum of the standard processing time as the operation and maintenance total time of the target to be detected; obtaining standard-reaching alarm quantity converted by at least one standard-reaching system alarm which is subjected to the standard-reaching system alarm backfill through counting alarm reason backfill conditions of each system alarm, and taking the ratio between the standard-reaching alarm quantity and the total system alarm quantity as the alarm operation maintenance standard reaching rate of the target to be detected, wherein the standard-reaching system alarm is a system alarm which reaches an alarm processing standard, and the alarm reason backfill conditions comprise the backfill of the alarm reason and the non-backfill of the alarm reason; and detecting the alarm operation and maintenance efficiency of the target to be detected according to the index intervals to which the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index belong, so as to obtain an operation and maintenance efficiency grade of the target to be detected, and taking the operation and maintenance efficiency grade as an alarm operation and maintenance efficiency detection result.
According to the method and the device, the system alarms of the targets to be detected are detected in the alarm operation and maintenance period through alarm monitoring rules, so that the total system alarm amount of the targets to be detected in the alarm operation and maintenance period is obtained according to system alarm conversion, the operation and maintenance total time of the targets to be detected is counted through the standard processing time of the system alarm mapping, meanwhile, the alarm operation and maintenance standard rate of the targets to be detected is counted through backfilling of the alarm reasons when the targets to be detected are detected in the standard processing time of the system alarm mapping, the alarm operation and maintenance efficiency of the targets to be detected is estimated from three aspects of the total system alarm amount, the total operation and maintenance standard rate, the operation and maintenance efficiency level of the targets to be detected is finally obtained, and in addition, the dimension of the total alarm processing amount is qualitatively estimated, the consideration of the system alarm processing difficulty (different standard processing times are set), and the consideration of the alarm processing quality of the system alarm can be comprehensively improved, so that the operation and maintenance efficiency of the targets to be detected can be comprehensively improved in multiple dimensions is achieved, and the operation and maintenance engineering performance is accurately estimated.
The operation and maintenance quality index comprises an alarm operation and maintenance standard reaching rate, the operation and maintenance quantity index is the total system alarm quantity, and the step of determining the operation and maintenance quality index of the target to be detected according to the alarm reason backfilling condition of each system alarm comprises the following steps:
step A10, obtaining an unfilled alarm quantity converted from at least one unfilled alarm and a filled alarm quantity converted from at least one filled alarm by counting the alarm reason backfilling condition of each system alarm, wherein one unfilled alarm is an alarm of unfilled alarm reason backfilling and one filled alarm is an alarm of filled alarm reason backfilling;
step A20, calculating the alarm backfill rate of the target to be detected according to the non-backfill alarm amount and the total system alarm amount;
step A30, determining an unfilled target alarm amount converted from at least one unfilled target alarm and a filled target alarm amount converted from at least one filled target alarm according to the backfill processing man-hour corresponding to each unfilled alarm and each filled alarm respectively, wherein one unfilled target alarm is an alarm which does not carry out alarm reason backfill in the backfill processing man-hour corresponding to the system alarm, and one filled target alarm is an alarm which carries out alarm reason backfill in the backfill processing man-hour corresponding to the system alarm;
Step A40, calculating to obtain the alarm on-time backfill rate of the target to be detected according to the non-backfill target alarm amount, the backfilled target alarm amount and the backfilled alarm amount;
and step A50, obtaining the alarm operation and maintenance standard rate by detecting a first size relation between the alarm backfill rate and a first preset backfill rate threshold value and a second size relation between the alarm on-time backfill rate and a second preset backfill rate threshold value.
In this embodiment, it should be noted that, whether the operation and maintenance quality of the target to be detected is evaluated by alerting is performed, for example, if the standard processing time of a certain system alert is 2 hours, the target to be detected completes the processing of the system alert within 2 hours, but the backfilling of the alert cause is performed after a week, at this time, the processing quality of the target to be detected for the system alert reaches the operation and maintenance processing standard, however, the feedback of the alert cause for too long time will make the operation and maintenance period for a single alert too long, at the same time, because of the complexity of the alert quantity of the software system, the operation and maintenance management will be disordered due to too long operation and maintenance periods, that is, the operation and maintenance management efficiency for the target to be detected is affected, so, by introducing the technical characteristics of the backfilling processing time, the alert backfilling rate and the alert on-time backfilling rate comprehensively evaluate the alert operation and maintenance rate, wherein the backfilling processing time limit for the alert causing the system alert is specifically 2 days, 3 days or 4 days, the alert rate is used for representing the ratio between the backfilling quantity and the total amount of the system alert, and the alert cause representing the ratio between the total amount of the alert and the total amount of the alert is performed within the system alert processing standard time representing the system alert and the ratio.
As an example, steps a10 to a50 include: obtaining an unfilled alarm quantity converted from at least one unfilled alarm and a filled alarm quantity converted from at least one filled alarm by counting the alarm reason backfilling condition of each system alarm, wherein one unfilled alarm is an alarm of unfilled alarm reason backfilling and one filled alarm is an alarm of filled alarm reason backfilling; taking the ratio of the non-backfill alarm amount to the total alarm amount of the system as the alarm backfill rate of the target to be detected; determining an unfilled target alarm amount converted from at least one unfilled target alarm and a filled target alarm amount converted from at least one filled target alarm according to the backfill processing man-hour corresponding to each unfilled alarm and each filled alarm respectively, wherein one unfilled target alarm is an alarm which is not subjected to alarm reason backfilling in the backfill processing man-hour corresponding to the system alarm, and one filled target alarm is an alarm which is subjected to alarm reason backfilling in the backfill processing man-hour corresponding to the system alarm; calculating the alarm quantity and the alarm value of the non-backfilled target alarm quantity and the backfilled alarm quantity, and taking the ratio between the backfilled target alarm quantity and the value as the alarm on-time backfill rate of the target to be detected; when the alarm backfill rate is detected to be not less than a first preset backfill rate threshold value and the alarm on-time backfill rate is not less than a second preset backfill rate threshold value, taking a first preset standard reaching rate as the alarm operation maintenance standard reaching rate, when the alarm backfill rate is detected to be less than the first preset backfill rate threshold value and the alarm on-time backfill rate is not less than the second preset backfill rate threshold value, taking a second preset standard reaching rate as the alarm operation maintenance standard reaching rate, when the alarm backfill rate is detected to be not less than the first preset backfill rate threshold value, and when the alarm on-time backfill rate is smaller than the second preset backfill rate threshold, taking a third preset standard rate as the alarm operation and maintenance standard rate, and when the alarm on-time backfill rate is smaller than the first preset backfill rate threshold and the alarm on-time backfill rate is smaller than the second preset backfill rate threshold, taking a fourth preset standard rate as the alarm operation and maintenance standard rate, wherein the first preset standard rate is larger than the second preset standard rate and larger than the third preset standard rate and larger than the fourth preset standard rate, and the first preset backfill rate threshold and the second preset backfill rate threshold can be the same or different.
In one implementation manner, assuming that the first preset standard reaching rate, the second preset standard reaching rate, the third preset standard reaching rate and the fourth preset standard reaching rate are 90%, 80%, 70% and 60% in sequence, and the backfilled target alarms are alarms of which the backfill alarm reasons and do not exceed the standard processing time corresponding to the system alarms, the difference value between the non-backfill alarm amount and the alarm amount of the non-backfill target alarm amount is the alarm amount of which the backfill is not performed for the alarm reasons and does not exceed the standard processing time corresponding to the system alarms, wherein the total system alarms amount to 250, the non-backfill alarm amount to 100, the backfill alarm amount to 150, the target backfill alarm amount to 120, the target non-backfill alarm amount to 20, the first preset backfill rate threshold to 70%, the second preset backfill rate threshold to 70%, the alarm amount and the value to 170, the alarm on-time rate=120/170=71%, and the backfill rate to 150/250=60%, and the alarm operation and maintenance rate of the alarm of the target to be detected to reach the standard reaching rate to 80%.
Before the step of determining the operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm, the alarm operation and maintenance efficiency detection method further comprises the following steps:
Step B10, for any system alarm, acquiring an alarm object selection instruction input by a target to be detected on a preset alarm backfill interface aiming at the system alarm, wherein the alarm object selection instruction is used for selecting an alarm object to which the system alarm belongs;
step B20, according to an alarm reason selection instruction input by the target to be detected on the preset alarm backfill interface, a popup window displays at least one preset alarm reason related to the alarm object;
and step B30, selecting the alarm reasons of the system alarm from the preset alarm reasons to backfill.
In this embodiment, it should be noted that, in order to increase the efficiency of the operation and maintenance personnel in processing the alarm reason backfilling, before the statistics of the alarm reason backfilling situation of the system alarm, the alarm reason may be backfilled through a preset alarm backfilling interface, where the preset alarm backfilling interface sets an alarm object selection item and an alarm reason selection item, the alarm object selection item may select six types of alarm objects including a hardware environment, a network environment, an operating system, a database, a third party product and a test environment system, where different types of alarm objects are associated with different alarm reasons, when a user selects a certain alarm object, the alarm reason selection item may display the alarm reason associated with the alarm object, and the association relationship may specifically be: hardware environment is related to capacity problem, parameter configuration, performance problem, version problem and reason to be checked, network environment is related to network problem, security problem, alarm abnormality and reason to be checked, operating system is related to version problem, reason to be checked and authorization problem, database is related to non-standard operation, version problem, system maintenance and reason to be checked, third party product is related to third party abnormality, reason to be checked, security problem and alarm abnormality, test environment system is related to stop monitoring, alarm abnormality and reason to be checked, alarm reason can include capacity problem, parameter configuration, program problem, performance problem, security problem, system maintenance, non-standard operation, version problem, authorization problem, test system cause, stop monitoring, alarm abnormality, third party abnormality and reason to be checked, etc., for system alarms for which the alarm reasons are not analyzed yet, a user can select and backfill ' reasons to be checked ' in an alarm reason selection item, can confirm related alarm descriptions for different types of alarm reasons, and can backfill the alarm reasons in a comparison mode when similar system alarms occur, wherein the alarm descriptions corresponding to parameter configuration are ' hardware configuration, system configuration, website configuration, product configuration, database configuration, firewall configuration, change, network security configuration and the like ', namely the alarm reasons can be attributed to ' parameter configuration ' by the system alarms related to the alarm descriptions, program problems comprise ' software programs, driving programs, computer programs, system memory overflow, program code abnormality and the like ', and stop monitoring comprises ' system migration-induced alarms, abandoned environment non-stop monitoring, repeated alarm objects, the alarms of the lost dormancy stage service object, the service object requirement monitoring stop, the software system which is not put into production, and the suspension monitoring, etc.), it is understood that different related reason descriptions known by the person skilled in the art can be classified into the corresponding types of alarm reasons, and the applicant does not enumerate here.
As an example, steps B10 to B30 include: for any system alarm, acquiring an alarm object selection instruction of a target to be detected on a preset alarm backfill interface aiming at the system alarm input, wherein the alarm object selection instruction is used for selecting an alarm object to which the system alarm belongs, and the alarm object selection instruction can be triggered based on that the target to be detected clicks a blank of an alarm object selection item; according to an alarm reason selection instruction input by the target to be detected on the preset alarm backfill interface, displaying at least one preset alarm reason related to the alarm object by a popup window, wherein the alarm reason selection instruction can be triggered based on the fact that the target to be detected clicks a blank position of an alarm reason selection item; when the alarm reason backfilling instruction input by the alarm reason selecting item by the target to be detected is detected, selecting a corresponding preset alarm reason from the preset alarm reasons, and backfilling the preset alarm reasons.
The step of obtaining at least one system alarm corresponding to the object to be detected and the operation number index jointly converted by the system alarms comprises the following steps:
Step C10, detecting at least one system alarm generated in an alarm operation and maintenance period of the target to be detected according to a preset alarm rule;
step C20, obtaining the total responsibility alarm amount converted by at least one responsibility system alarm and the total acceptance alarm amount converted by at least one acceptance system alarm by detecting each responsibility operation and maintenance user, wherein one responsibility system alarm is the system alarm of the operation and maintenance of the target to be detected, and one acceptance system alarm is the system alarm of the target to be detected;
and step C30, obtaining the operation number index which is converted by the system alarms together by fusing the total responsibility alarm amount and the total acceptance alarm amount.
In this embodiment, it should be noted that, since the operation and maintenance work needs to ensure that the software system runs normally for 24 hours, that is, the software producer still needs to arrange the operation and maintenance engineer to execute the operation and maintenance work in a non-working period, so that the system alarm generated by the operation and maintenance engineer is not necessarily responsible for the operation and maintenance alarm during the alarm operation and maintenance period of the operation and maintenance engineer, that is, the system alarm generated by the software system used by a certain service object is originally responsible for the operation and maintenance engineer M, but the operation and maintenance engineer on duty in a certain non-working period is N, the system alarm generated by the software system in the non-working period is processed by the operation and maintenance engineer N, and for the operation and maintenance engineer N, it is only necessary to take charge of canceling the system alarm to enable the software system to resume normal running, without performing the root cause query of the system alarm, after the system alarm is cancelled, the operation and maintenance engineer N takes charge of the system alarm in the operation and maintenance engineer M, and the root cause of the system alarm is checked, that the system alarm is originally responsible for the operation and maintenance engineer M takes charge of the system alarm in the detection responsibility of the detection and the system responsibility of the system responsibility is the detection objective, that the operator takes the detection party is the system responsibility of the detection party is the system responsibility to take the detection party to take the system responsibility to take the operation and has the responsibility to take the responsibility to process.
Additionally, it should be noted that, when the responsibility operation and maintenance user is used for characterizing the personnel responsible for operation and maintenance, in counting the operation and maintenance number index, since there may be a responsibility system alarm and a responsibility system alarm receiving in the system alarm for processing the target to be detected, and there is a difference in processing difficulty between the responsibility system alarm and the responsibility system alarm receiving, in order to provide a standardized operation and maintenance number index evaluation means, index weights with different weights may be set for the responsibility system alarm and the responsibility system alarm receiving system alarm, for example, in one embodiment, it is assumed that the operation and maintenance number index is the total system alarm, where the total responsibility alarm is 100, and the total system alarm receiving alarm is 50, and then the total system alarm=0.7x100+0.3x50=85.
As an example, steps C10 to C30 include: detecting at least one system alarm generated in an alarm operation and maintenance period of the target to be detected according to a preset alarm rule; the method comprises the steps of obtaining the total responsibility alarm amount converted by at least one responsibility system alarm and the total acceptance alarm amount converted by at least one acceptance system alarm by detecting each responsibility operation and maintenance user, wherein one responsibility system alarm is the system alarm of the operation and maintenance of the target to be detected, and one acceptance system alarm is the system alarm of the target to be detected; and multiplying the total responsibility alarm amount and the total acceptance alarm amount by corresponding total weight respectively, and taking the sum of the products as the total system alarm amount which is converted by the system alarms.
The step of detecting the alarm operation and maintenance efficiency of the object to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index to obtain an alarm operation and maintenance efficiency detection result comprises the following steps:
step D10, respectively obtaining a first index weight of the operation and maintenance quantity index, a second index weight of the operation and maintenance duration index and a third index weight of the operation and maintenance quality index;
step D20, calculating and obtaining the alarm operation and maintenance rate of the object to be detected according to a first product between the first index weight and the operation and maintenance quantity index, a second product between the second index weight and the operation and maintenance duration index and a third product between the third index weight and the operation and maintenance quality index;
and D30, mapping the alarm operation and maintenance rate into the alarm operation and maintenance efficiency detection result.
In this embodiment, it should be noted that, though the operation and maintenance efficiency level can comprehensively and qualitatively evaluate the alarm operation and maintenance efficiency of the object to be detected from multiple dimensions, the operation and maintenance efficiency difference under the same operation and maintenance efficiency level cannot be intuitively reflected, and then the technical feature of the alarm operation and maintenance rate is introduced, so that can be achieved the purpose of quantitatively evaluating the alarm operation and maintenance efficiency of the object to be detected, and after the alarm operation and maintenance rate is obtained, the alarm operation and maintenance efficiency management interface can be jointly and visually displayed by combining the values of the alarm total amount, the alarm backfill rate, the alarm on-time backfill rate, the backfill alarm total amount, the non-backfill alarm total amount and the like of the system, the alarm backfill rate, the alarm backfill total amount, the non-backfill alarm total amount and the like, wherein the alarm operation and maintenance efficiency can be represented by 80% or 90% or the like.
As an example, steps D10 to D30 include: respectively acquiring a first index weight of the operation and maintenance quantity index, a second index weight of the operation and maintenance duration index and a third index weight of the operation and maintenance quality index; respectively calculating a first product between the first index weight and the operation and maintenance quantity index, a second product between the second index weight and the operation and maintenance duration index and a third product between the third index weight and the operation and maintenance quality index, and taking the sum of the first product, the second product and the third product as the alarm operation and maintenance rate of the target to be detected; and mapping the alarm operation and maintenance rate into the alarm operation and maintenance efficiency detection result.
After the step of detecting the alarm operation and maintenance efficiency of the object to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index to obtain an alarm operation and maintenance efficiency detection result, the alarm operation and maintenance efficiency detection method further comprises:
step E10, inquiring an operation and maintenance horizontal interval to which the target to be detected belongs according to the alarm operation and maintenance efficiency detection result;
step E20, matching a corresponding alarm operation and maintenance lifting strategy for the target to be detected according to the operation and maintenance horizontal interval;
And E30, pushing the alarm operation and maintenance lifting strategy to operation and maintenance management personnel of the target to be detected.
In this embodiment, it should be noted that, since different operation and maintenance engineers all evaluate under the same alarm operation and maintenance efficiency evaluation system, and further the alarm operation and maintenance efficiency detection results of the different operation and maintenance engineers can intuitively embody the difference of the different operation and maintenance engineers in the alarm operation and maintenance capability, in order to facilitate the management work of the operation and maintenance manager of the management operation and maintenance engineers, after the alarm operation and maintenance capability of the different operation and maintenance engineers is obtained, corresponding alarm operation and maintenance promotion policies can be generated for the different operation and maintenance engineers in a targeted manner, wherein the alarm operation and maintenance promotion policies can be formulated together based on the operation and maintenance manager, the service object butt joint personnel, the technical department manager and the like, and further the corresponding alarm operation and maintenance promotion policies can be automatically generated by judging the operation and maintenance level interval to which the operation and maintenance engineers belong, so that the management efficiency aiming at the alarm operation and maintenance efficiency inspection can be improved without repeated establishment of the personnel for the different operation and maintenance engineers.
As an example, steps E10 to E30 include: inquiring to obtain an operation and maintenance horizontal interval to which the target to be detected belongs by taking the alarm operation and maintenance efficiency detection result as an index; matching the alarm operation and maintenance lifting strategy corresponding to the operation and maintenance horizontal interval for the target to be detected; pushing the alarm operation and maintenance lifting strategy to operation and maintenance management personnel of the target to be detected.
The embodiment of the application provides an alarm operation and maintenance efficiency detection method, namely, at least one system alarm corresponding to a target to be detected and an operation and maintenance quantity index jointly converted by the system alarms are obtained; obtaining the operation and maintenance time index of the target to be detected by fusing standard processing time corresponding to each system alarm; determining an operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm; and detecting the alarm operation and maintenance efficiency of the target to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index, and obtaining an alarm operation and maintenance efficiency detection result. The alarm operation and maintenance efficiency detection result is jointly determined by an operation and maintenance quantity index, an operation and maintenance duration index and an operation and maintenance quality index, wherein the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index are respectively evaluation indexes for operation and maintenance work of the object to be detected in different dimensions, and further real feedback is carried out on effective alarm operation and maintenance workload of the object to be detected in three dimensions of operation and maintenance quantity, operation and maintenance duration and operation and maintenance quality, so that the purpose of comprehensively evaluating the alarm operation and maintenance efficiency of the object to be detected can be realized, namely an objective evaluation means is provided for evaluating the operation and maintenance work efficiency of operation and maintenance engineers. Rather than relying only on the single dimension of total alarm throughput to evaluate the operation and maintenance work efficiency of the operation and maintenance engineer. Therefore, the technical defects that the operation and maintenance difficulties of different alarms are different and cannot be subjected to standardized evaluation, so that the total alarm quantity processed cannot truly reflect the effective alarm operation and maintenance workload of an operation and maintenance engineer, and the condition of low-efficiency alarm operation and maintenance is easy to occur are overcome. Therefore, the evaluation accuracy of the alarm operation and maintenance efficiency of the operation and maintenance engineer is improved.
Further, referring to fig. 2, in the second embodiment of the present application, the same or similar contents as those of the first embodiment can be referred to the above description, and the description thereof will be omitted. On the basis, before the step of determining the operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm, the alarm operation and maintenance efficiency detection method further comprises the following steps:
step F10, for any system alarm, acquiring a system user identifier corresponding to a software system generating the system alarm and an alarm level of the system alarm, wherein the system user identifier is used for distinguishing and identifying a user with the software system;
step F20, inquiring the formulated man-hour commonly corresponding to the system user identifier and the alarm level in a preset man-hour mapping table;
and step F30, adjusting the working hours according to the alarm generation time of the system alarm, and taking the adjusted working hours as backfill processing working hours of the system alarm.
In this embodiment, it should be noted that, because the importance degrees of different service objects for the software producer are different, when the system alarms generated by different software systems are considered, the backfill processing time needs to be comprehensively formulated in combination with the system user identifier and the alarm level, where the system user identifier is used for distinguishing and identifying the user (service object) having the software system, the alarm level is used for characterizing the processing priority degree of the alarms, for example, the alarm level may be classified into three priorities, namely, serious, warning and prompting, for example, in one implementation, referring to fig. 3, fig. 3 is a schematic diagram showing the association relationship between the system user identifier and the backfill processing time, where P1 and P2 are different priorities, and the first 100 and the second 100 are used for identifying the service objects with different importance degrees for the software producer.
As an example, steps F10 to F30 include: for any system alarm, acquiring a system user identifier corresponding to a software system generating the system alarm and an alarm level of the system alarm, wherein the system user identifier is used for distinguishing and identifying a user with the software system; the user identification of the system and the alarm level are taken as indexes together, and corresponding formulated man-hour is queried in a preset man-hour mapping table; detecting the alarm generation time of the system alarm, if the alarm generation time is detected to be the working day alarm time, taking the formulated working hour as the backfill processing working hour of the system alarm, if the alarm generation time is detected to be the non-working day alarm time, calculating a time period difference value between the alarm generation time and the next working time point, taking the sum of the formulated working hour and the time period difference value as the backfill processing time of the system alarm, for example, assuming that the system alarm is generated at 8 th on sunday night, and taking the backfill processing time as 2 days and half if the formulated working hour is 2 days, wherein the time period difference value is from 8 th on sunday night to 8 th on monday.
The embodiment of the application provides a backfill processing working hour making method. That is, for any system alarm, acquiring a system user identifier corresponding to a software system generating the system alarm and an alarm level of the system alarm, wherein the system user identifier is used for distinguishing and identifying a user with the software system; inquiring the formulated working hours which are commonly corresponding to the system user identification and the alarm level in a preset working hour mapping table; and adjusting the working hours according to the alarm generation time of the system alarm, and taking the adjusted working hours as backfill processing working hours of the system alarm. According to the embodiment of the application, the backfill processing working hours corresponding to the system alarms generated by different service objects are distinguished through the system user identification and the alarm level, and the backfill processing working hours of the system alarms generated in the non-working period are adjusted, so that the backfill processing working hours are always ensured to be effective working hours of backfill processing for the target to be detected, and the backfill processing working hours are not formulated by adopting the same standard for the different service objects and the system alarms generated in different time periods, thereby achieving the purpose of formulating the backfill processing working hours in a targeted manner, and laying a foundation for ensuring the index evaluation objectivity of the operation and maintenance quality index.
The third embodiment of the present application further provides an alarm operation and maintenance efficiency detection device, referring to fig. 4, where the alarm operation and maintenance efficiency detection device includes:
an obtaining module 101, configured to obtain at least one system alarm corresponding to a target to be detected and a running number index jointly converted by each system alarm;
the fusion module 102 is configured to obtain an operation and maintenance duration index of the target to be detected by fusing standard processing time corresponding to each system alarm;
a determining module 103, configured to determine an operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm;
and the detection module 104 is configured to detect the alarm operation and maintenance efficiency of the target to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index, and obtain an alarm operation and maintenance efficiency detection result.
Optionally, the operation and maintenance quality index includes an alarm operation and maintenance standard reaching rate, the operation and maintenance quality index is a total system alarm amount, and the determining module 103 is further configured to:
obtaining an unfilled alarm quantity converted from at least one unfilled alarm and a filled alarm quantity converted from at least one filled alarm by counting the alarm reason backfilling condition of each system alarm, wherein one unfilled alarm is an alarm of unfilled alarm reason backfilling and one filled alarm is an alarm of filled alarm reason backfilling;
Calculating to obtain the alarm backfill rate of the target to be detected according to the non-backfill alarm amount and the total system alarm amount;
determining an unfilled target alarm amount converted from at least one unfilled target alarm and a filled target alarm amount converted from at least one filled target alarm according to the backfill processing man-hour corresponding to each unfilled alarm and each filled alarm respectively, wherein one unfilled target alarm is an alarm which is not subjected to alarm reason backfilling in the backfill processing man-hour corresponding to the system alarm, and one filled target alarm is an alarm which is subjected to alarm reason backfilling in the backfill processing man-hour corresponding to the system alarm;
calculating to obtain the alarm on-time backfill rate of the target to be detected according to the non-backfill target alarm amount, the backfilled target alarm amount and the backfilled alarm amount;
and obtaining the alarm operation and maintenance standard reaching rate by detecting a first size relation between the alarm backfill rate and a first preset backfill rate threshold value and a second size relation between the alarm on-time backfill rate and a second preset backfill rate threshold value.
Optionally, the alarm operation and maintenance efficiency detection device is further configured to:
For any system alarm, acquiring an alarm object selection instruction input by a target to be detected on a preset alarm backfill interface aiming at the system alarm, wherein the alarm object selection instruction is used for selecting an alarm object to which the system alarm belongs;
according to an alarm reason selecting instruction input by the target to be detected on the preset alarm backfill interface, a popup window displays at least one preset alarm reason related to the alarm object;
and selecting the alarm reasons of the system alarm from the preset alarm reasons to backfill.
Optionally, the obtaining module 101 is further configured to:
detecting at least one system alarm generated in an alarm operation and maintenance period of the target to be detected according to a preset alarm rule;
the method comprises the steps of obtaining the total responsibility alarm amount converted by at least one responsibility system alarm and the total acceptance alarm amount converted by at least one acceptance system alarm by detecting each responsibility operation and maintenance user, wherein one responsibility system alarm is the system alarm of the operation and maintenance of the target to be detected, and one acceptance system alarm is the system alarm of the target to be detected;
And obtaining the operation number index which is converted by the system alarms together by fusing the responsibility alarm total amount and the acceptance alarm total amount.
Optionally, the detection module 104 is further configured to:
respectively acquiring a first index weight of the operation and maintenance quantity index, a second index weight of the operation and maintenance duration index and a third index weight of the operation and maintenance quality index;
calculating the alarm operation and maintenance rate of the object to be detected according to a first product between the first index weight and the operation and maintenance quantity index, a second product between the second index weight and the operation and maintenance duration index and a third product between the third index weight and the operation and maintenance quality index;
and mapping the alarm operation and maintenance rate into the alarm operation and maintenance efficiency detection result.
Optionally, the alarm operation and maintenance efficiency detection device is further configured to:
for any system alarm, acquiring a system user identifier corresponding to a software system generating the system alarm and an alarm level of the system alarm, wherein the system user identifier is used for distinguishing and identifying a user with the software system;
inquiring the formulated working hours which are commonly corresponding to the system user identification and the alarm level in a preset working hour mapping table;
And adjusting the working hours according to the alarm generation time of the system alarm, and taking the adjusted working hours as backfill processing working hours of the system alarm.
Optionally, the alarm operation and maintenance efficiency detection device is further configured to:
inquiring an operation and maintenance horizontal interval to which the target to be detected belongs according to the alarm operation and maintenance efficiency detection result;
matching a corresponding alarm operation and maintenance lifting strategy for the target to be detected according to the operation and maintenance horizontal interval;
pushing the alarm operation and maintenance lifting strategy to operation and maintenance management personnel of the target to be detected.
The alarm operation and maintenance efficiency detection device provided by the invention solves the technical problem of low evaluation accuracy of the alarm operation and maintenance efficiency of an operation and maintenance engineer by adopting the alarm operation and maintenance efficiency detection method in the embodiment. Compared with the prior art, the beneficial effects of the alarm operation and maintenance efficiency detection device provided by the embodiment of the invention are the same as those of the alarm operation and maintenance efficiency detection method provided by the embodiment, and other technical features of the alarm operation and maintenance efficiency detection device are the same as those disclosed by the method of the embodiment, so that the description is omitted herein.
A fourth embodiment of the present invention provides an electronic device, including: at least one processor; and a memory communicatively coupled to the at least one processor; the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the alert operation and maintenance efficiency detection method of the above embodiment.
Referring now to fig. 5, a schematic diagram of an electronic device suitable for use in implementing embodiments of the present disclosure is shown. The electronic devices in the embodiments of the present disclosure may include, but are not limited to, mobile terminals such as mobile phones, notebook computers, digital broadcast receivers, PDAs (personal digital assistants), PADs (tablet computers), PMPs (portable multimedia players), in-vehicle terminals (e.g., in-vehicle navigation terminals), and the like, and stationary terminals such as digital TVs, desktop computers, and the like. The electronic device shown in fig. 5 is merely an example and should not be construed to limit the functionality and scope of use of the disclosed embodiments.
As shown in fig. 5, the electronic device may include a processing apparatus 1001 (e.g., a central processing unit, a graphics processor, etc.), which may perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 1002 or a program loaded from a storage apparatus 1003 into a Random Access Memory (RAM) 1004. In the RAM1004, various programs and data required for the operation of the electronic device are also stored. The processing device 1001, the ROM1002, and the RAM1004 are connected to each other by a bus 1005. An input/output (I/O) interface 1006 is also connected to the bus.
In general, the following systems may be connected to the I/O interface 1006: input devices 1007 including, for example, a touch screen, touchpad, keyboard, mouse, image sensor, microphone, accelerometer, gyroscope, and the like; an output device 1008 including, for example, a Liquid Crystal Display (LCD), a speaker, a vibrator, and the like; storage device 1003 including, for example, a magnetic tape, a hard disk, and the like; and communication means 1009. The communication means may allow the electronic device to communicate with other devices wirelessly or by wire to exchange data. While electronic devices having various systems are shown in the figures, it should be understood that not all of the illustrated systems are required to be implemented or provided. More or fewer systems may alternatively be implemented or provided.
In particular, according to embodiments of the present disclosure, the processes described above with reference to flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method shown in the flowcharts. In such an embodiment, the computer program may be downloaded and installed from a network via the communication device 1009, or installed from the storage device 1003, or installed from the ROM 1002. The above-described functions defined in the method of the embodiment of the present disclosure are performed when the computer program is executed by the processing device 1001.
The electronic equipment provided by the invention adopts the alarm operation and maintenance efficiency detection method in the embodiment, and solves the technical problem of low evaluation accuracy of the alarm operation and maintenance efficiency of operation and maintenance engineers. Compared with the prior art, the electronic device provided by the embodiment of the invention has the same beneficial effects as the alarm operation and maintenance efficiency detection method provided by the embodiment, and other technical features in the electronic device are the same as the features disclosed by the method of the embodiment, and are not repeated herein.
It should be understood that portions of the present disclosure may be implemented in hardware, software, firmware, or a combination thereof. In the description of the above embodiments, particular features, structures, materials, or characteristics may be combined in any suitable manner in any one or more embodiments or examples.
The foregoing is merely illustrative of the present invention, and the present invention is not limited thereto, and any person skilled in the art will readily recognize that variations or substitutions are within the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
The fifth embodiment provides a computer-readable storage medium having computer-readable program instructions stored thereon for executing the alert operation and maintenance efficiency detection method in the above embodiment.
The computer readable storage medium according to the embodiments of the present invention may be, for example, a usb disk, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In this embodiment, a computer-readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, or device. Program code embodied on a computer readable storage medium may be transmitted using any appropriate medium, including but not limited to: electrical wires, fiber optic cables, RF (radio frequency), and the like, or any suitable combination of the foregoing.
The above-described computer-readable storage medium may be contained in an electronic device; or may exist alone without being assembled into an electronic device.
The computer-readable storage medium carries one or more programs that, when executed by an electronic device, cause the electronic device to: acquiring at least one system alarm corresponding to a target to be detected and a running number index jointly converted by the system alarms; obtaining the operation and maintenance time index of the target to be detected by fusing standard processing time corresponding to each system alarm; determining an operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm; and detecting the alarm operation and maintenance efficiency of the target to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index, and obtaining an alarm operation and maintenance efficiency detection result.
Computer program code for carrying out operations of the present disclosure may be written in one or more programming languages, including an object oriented programming language such as Java, smalltalk, C ++ and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computer (for example, through the Internet using an Internet service provider).
The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The modules described in the embodiments of the present disclosure may be implemented in software or hardware. Wherein the name of the module does not constitute a limitation of the unit itself in some cases.
The computer readable storage medium provided by the application stores the computer readable program instructions for executing the alarm operation and maintenance efficiency detection method, and solves the technical problem of low evaluation accuracy of alarm operation and maintenance efficiency of operation and maintenance engineers. Compared with the prior art, the beneficial effects of the computer readable storage medium provided by the embodiment of the application are the same as those of the alarm operation and maintenance efficiency detection method provided by the above embodiment, and are not described in detail herein.
The sixth embodiment of the present application further provides a computer program product, which includes a computer program, where the computer program when executed by a processor implements the steps of the alert operation and maintenance efficiency detection method as described above.
The computer program product provided by the application solves the technical problem of low evaluation accuracy of the alarm operation and maintenance efficiency of an operation and maintenance engineer. Compared with the prior art, the beneficial effects of the computer program product provided by the embodiment of the application are the same as those of the alarm operation and maintenance efficiency detection method provided by the embodiment, and are not described in detail herein.
The foregoing description is only of the preferred embodiments of the present application, and is not intended to limit the scope of the application, but rather is intended to cover any equivalents of the structures or equivalent processes disclosed herein, or any application, directly or indirectly, within the scope of the application.

Claims (9)

1. The method for detecting the alarm operation and maintenance efficiency is characterized by comprising the following steps of:
acquiring at least one system alarm corresponding to a target to be detected and a running number index jointly converted by the system alarms;
obtaining the operation and maintenance time index of the target to be detected by fusing standard processing time corresponding to each system alarm;
determining an operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm;
detecting the alarm operation and maintenance efficiency of the object to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index to obtain an alarm operation and maintenance efficiency detection result, wherein the operation and maintenance quality index comprises an alarm operation and maintenance standard reaching rate, the operation and maintenance quantity index is the total alarm quantity of a system,
the step of determining the operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm comprises the following steps:
obtaining an unfilled alarm quantity converted from at least one unfilled alarm and a filled alarm quantity converted from at least one filled alarm by counting the alarm reason backfilling condition of each system alarm, wherein one unfilled alarm is an alarm of unfilled alarm reason backfilling and one filled alarm is an alarm of filled alarm reason backfilling;
Calculating to obtain the alarm backfill rate of the target to be detected according to the non-backfill alarm amount and the total system alarm amount;
determining an unfilled target alarm amount converted from at least one unfilled target alarm and a filled target alarm amount converted from at least one filled target alarm according to the backfill processing man-hour corresponding to each unfilled alarm and each filled alarm respectively, wherein one unfilled target alarm is an alarm which is not subjected to alarm reason backfilling in the backfill processing man-hour corresponding to the system alarm, and one filled target alarm is an alarm which is subjected to alarm reason backfilling in the backfill processing man-hour corresponding to the system alarm;
calculating to obtain the alarm on-time backfill rate of the target to be detected according to the non-backfill target alarm amount, the backfilled target alarm amount and the backfilled alarm amount;
and obtaining the alarm operation and maintenance standard reaching rate by detecting a first size relation between the alarm backfill rate and a first preset backfill rate threshold value and a second size relation between the alarm on-time backfill rate and a second preset backfill rate threshold value.
2. The alert operation and maintenance efficiency detecting method according to claim 1, wherein before the step of determining the operation and maintenance quality index of the object to be detected according to the alert cause backfill condition of each of the system alerts, the alert operation and maintenance efficiency detecting method further comprises:
For any system alarm, acquiring an alarm object selection instruction input by a target to be detected on a preset alarm backfill interface aiming at the system alarm, wherein the alarm object selection instruction is used for selecting an alarm object to which the system alarm belongs;
according to an alarm reason selecting instruction input by the target to be detected on the preset alarm backfill interface, a popup window displays at least one preset alarm reason related to the alarm object;
and selecting the alarm reasons of the system alarm from the preset alarm reasons to backfill.
3. The alert operation and maintenance efficiency detecting method as set forth in claim 1, wherein the step of acquiring at least one system alert corresponding to the object to be detected and an operation number index jointly converted from each of the system alerts includes:
detecting at least one system alarm generated in an alarm operation and maintenance period of the target to be detected according to a preset alarm rule;
the method comprises the steps of obtaining the total responsibility alarm amount converted by at least one responsibility system alarm and the total acceptance alarm amount converted by at least one acceptance system alarm by detecting each responsibility operation and maintenance user, wherein one responsibility system alarm is the system alarm of the operation and maintenance of the target to be detected, and one acceptance system alarm is the system alarm of the target to be detected;
And obtaining the operation number index which is converted by the system alarms together by fusing the responsibility alarm total amount and the acceptance alarm total amount.
4. The method for detecting the alarm operation and maintenance efficiency according to claim 1, wherein the step of detecting the alarm operation and maintenance efficiency of the object to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index to obtain an alarm operation and maintenance efficiency detection result comprises the steps of:
respectively acquiring a first index weight of the operation and maintenance quantity index, a second index weight of the operation and maintenance duration index and a third index weight of the operation and maintenance quality index;
calculating the alarm operation and maintenance rate of the object to be detected according to a first product between the first index weight and the operation and maintenance quantity index, a second product between the second index weight and the operation and maintenance duration index and a third product between the third index weight and the operation and maintenance quality index;
and mapping the alarm operation and maintenance rate into the alarm operation and maintenance efficiency detection result.
5. The alert operation and maintenance efficiency detecting method according to claim 1, wherein before the step of determining the operation and maintenance quality index of the object to be detected according to the alert cause backfill condition of each of the system alerts, the alert operation and maintenance efficiency detecting method further comprises:
For any system alarm, acquiring a system user identifier corresponding to a software system generating the system alarm and an alarm level of the system alarm, wherein the system user identifier is used for distinguishing and identifying a user with the software system;
inquiring the formulated working hours which are commonly corresponding to the system user identification and the alarm level in a preset working hour mapping table;
and adjusting the working hours according to the alarm generation time of the system alarm, and taking the adjusted working hours as backfill processing working hours of the system alarm.
6. The alert operation and maintenance efficiency detecting method according to claim 1, wherein after the step of detecting the alert operation and maintenance efficiency of the object to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index, and the operation and maintenance quality index, the alert operation and maintenance efficiency detecting method further comprises:
inquiring an operation and maintenance horizontal interval to which the target to be detected belongs according to the alarm operation and maintenance efficiency detection result;
matching a corresponding alarm operation and maintenance lifting strategy for the target to be detected according to the operation and maintenance horizontal interval;
Pushing the alarm operation and maintenance lifting strategy to operation and maintenance management personnel of the target to be detected.
7. An alert operation and maintenance efficiency detecting device, characterized in that the alert operation and maintenance efficiency detecting device comprises:
the acquisition module is used for acquiring at least one system alarm corresponding to the target to be detected and a running number index jointly converted by the system alarms;
the fusion module is used for obtaining the operation and maintenance duration index of the target to be detected by fusing standard processing time corresponding to each system alarm;
the determining module is used for determining the operation and maintenance quality index of the target to be detected according to the backfill condition of the alarm reason of each system alarm;
the detection module is used for detecting the alarm operation and maintenance efficiency of the object to be detected according to the operation and maintenance quantity index, the operation and maintenance duration index and the operation and maintenance quality index to obtain an alarm operation and maintenance efficiency detection result, wherein the operation and maintenance quality index comprises an alarm operation and maintenance standard reaching rate, the operation and maintenance quantity index is the total alarm quantity of the system, and the determination module is further used for: obtaining an unfilled alarm quantity converted from at least one unfilled alarm and a filled alarm quantity converted from at least one filled alarm by counting the alarm reason backfilling condition of each system alarm, wherein one unfilled alarm is an alarm of unfilled alarm reason backfilling and one filled alarm is an alarm of filled alarm reason backfilling; calculating to obtain the alarm backfill rate of the target to be detected according to the non-backfill alarm amount and the total system alarm amount; determining an unfilled target alarm amount converted from at least one unfilled target alarm and a filled target alarm amount converted from at least one filled target alarm according to the backfill processing man-hour corresponding to each unfilled alarm and each filled alarm respectively, wherein one unfilled target alarm is an alarm which is not subjected to alarm reason backfilling in the backfill processing man-hour corresponding to the system alarm, and one filled target alarm is an alarm which is subjected to alarm reason backfilling in the backfill processing man-hour corresponding to the system alarm; calculating to obtain the alarm on-time backfill rate of the target to be detected according to the non-backfill target alarm amount, the backfilled target alarm amount and the backfilled alarm amount; and obtaining the alarm operation and maintenance standard reaching rate by detecting a first size relation between the alarm backfill rate and a first preset backfill rate threshold value and a second size relation between the alarm on-time backfill rate and a second preset backfill rate threshold value.
8. An electronic device, the electronic device comprising:
at least one processor; the method comprises the steps of,
a memory communicatively coupled to the at least one processor; wherein, the liquid crystal display device comprises a liquid crystal display device,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the steps of the alert operation and maintenance efficiency detection method of any one of claims 1 to 6.
9. A computer-readable storage medium, wherein a program for realizing the alert operation and maintenance efficiency detection method is stored on the computer-readable storage medium, the program for realizing the alert operation and maintenance efficiency detection method being executed by a processor to realize the steps of the alert operation and maintenance efficiency detection method according to any one of claims 1 to 6.
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