CN116320162A - Voice outbound list filtering processing method, device, equipment and storage medium - Google Patents

Voice outbound list filtering processing method, device, equipment and storage medium Download PDF

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Publication number
CN116320162A
CN116320162A CN202310307236.9A CN202310307236A CN116320162A CN 116320162 A CN116320162 A CN 116320162A CN 202310307236 A CN202310307236 A CN 202310307236A CN 116320162 A CN116320162 A CN 116320162A
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China
Prior art keywords
information
platform
interface
voice outbound
parameter
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CN202310307236.9A
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Chinese (zh)
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丁飞
牛洁
向希胜
赵琪
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Ping An Bank Co Ltd
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Ping An Bank Co Ltd
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Priority to CN202310307236.9A priority Critical patent/CN116320162A/en
Publication of CN116320162A publication Critical patent/CN116320162A/en
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42153—Administration or customisation of services by subscriber
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D30/00—Reducing energy consumption in communication networks
    • Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The application discloses a method, a device, equipment and a storage medium for filtering and processing a pre-voice outbound list, wherein a telephone platform calls an interface to filter and judge user information contained in the voice outbound list before voice outbound, determines that the user information meets the requirement of the current voice outbound, determines whether to continue to execute the voice outbound of a user corresponding to the user information according to the telephone platform outbound information returned by a control center console, and avoids the technical problems that the user does not meet the requirement of a corresponding marketing activity before voice outbound due to factors such as time problems or activity conditions, and the like, so that the disturbing condition of the ineffective user is generated, the problem that the traditional intelligent voice outbound is usually directly submitted to the telephone platform to execute the outbound function after the list is produced, and the influence on some ineffective users is easy, so that the customer satisfaction is reduced, or the customer does not meet the activity conditions is solved.

Description

Voice outbound list filtering processing method, device, equipment and storage medium
Technical Field
The application relates to the technical field of financial science and technology, in particular to a method, a device, equipment and a storage medium for filtering and processing a voice outbound list.
Background
Intelligent outbound is an intelligent customer service robot product provided for enterprise customers by comprehensively utilizing automatic Speech recognition (Automatic Speech Recognition, ASR), text To Speech (TTS) and natural language understanding (Natural Language Understanding, abbreviated as NLU) technologies. The intelligent calling robot can automatically initiate the calling task of the robot telephone according to the service scene, collect the service result through the voice dialogue interaction between the person and the robot, and carry out statistics processing on the data.
The intelligent voice outbound is an important field in the field of artificial intelligence, and by automatically dialing marketing or call-back calls to customers, the method helps enterprises to reduce cost and can improve customer satisfaction.
The existing intelligent voice outbound is usually directly delivered to a telephone platform to execute the outbound function after a list is produced, so that invalid clients are easily disturbed, the satisfaction degree of the clients is reduced, or the situation that the clients do not meet the activity condition occurs, and therefore, the scheme provides a voice outbound list filtering method.
Disclosure of Invention
The application provides a method, a device, equipment and a storage medium for filtering a voice outbound list, which solve the technical problems that the conventional intelligent voice outbound is usually directly delivered to a telephone platform to execute an outbound function after a list is produced, invalid clients are easily disturbed, the client satisfaction degree is reduced, or the clients do not meet the activity conditions.
In view of this, a first aspect of the present application provides a method for filtering a voice outbound list, where the method includes:
s1, acquiring a voice outbound list pushed by a service platform and a corresponding interface number of the voice outbound list, wherein the voice outbound list contains user information;
s2, before voice outbound, calling a corresponding interface according to the interface number, taking the user information as call platform call-in information, enabling a control center to perform list filtering according to the call platform call-in information and interface information of the interface, and returning corresponding call platform call-out information;
s3, receiving the call platform parameter-outputting information returned by the control center;
and S4, judging whether the user information corresponding to the user needs to be filtered according to the parameter outputting information of the telephone platform.
Optionally, the step S4 further includes:
if the user information is determined to be filtered corresponding to the user according to the parameter outputting information of the telephone platform, the user information is marked with a filtering label and returned to the service platform.
Optionally, before the step S2 of using the user information as the call platform participation information, the method further includes:
and updating the user information contained in the voice outbound list to the service platform according to the timestamp of the voice outbound list.
Optionally, the step S4 specifically includes:
if the parameter output information of the telephone platform is a first preset field value, filtering the user corresponding to the user information, and stopping voice outbound;
if the parameter output information of the telephone platform is a second preset field value, the user information corresponding to the user is not filtered, and the voice calling is continuously executed.
The second aspect of the present application provides a method for filtering and processing a voice outbound list, where the method includes:
s5, receiving an interface calling instruction of the telephone platform, wherein the interface calling instruction carries an interface number and user information, and the user information is used as parameter entering information of the telephone platform;
s6, list filtering is carried out according to the call platform call-in information and the interface information of the interface, and call-out information of the call platform is determined;
and S7, returning the call platform parameter-output information to the call platform, so that the call platform judges whether the user information corresponding to the user needs to be filtered according to the call platform parameter-output information.
Optionally, before the step S5, the method further includes:
configuring interface information, wherein the interface information comprises an interface number, an interface type, an interface name, an interface description, a request mode, a request address, a successful return code and parameter information;
and configuring parameter information, wherein the parameter information comprises telephone platform parameter entering information, telephone platform parameter exiting information, service platform parameter entering information and service platform parameter exiting information.
A third aspect of the present application provides a voice outbound list filtering processing device, where the voice outbound list filtering processing device is applied to a telephone platform, and the device includes:
the system comprises an acquisition unit, a service platform and a service platform, wherein the acquisition unit is used for acquiring a voice outbound list pushed by the service platform and a corresponding interface number of the voice outbound list, and the voice outbound list contains user information;
the calling unit is used for calling a corresponding interface according to the interface number before voice outbound, and taking the user information as the telephone platform parameter entering information, so that the control center station carries out list filtering according to the telephone platform parameter entering information and the interface information of the interface, and returns corresponding telephone platform parameter exiting information;
the first receiving unit is used for receiving the call platform parameter-outputting information returned by the control center;
and the first processing unit is used for judging whether the user information corresponding to the user needs to be filtered according to the parameter outputting information of the telephone platform.
A fourth aspect of the present application provides a voice outbound list filtering processing device, where the voice outbound list filtering processing device is applied to a control center, the device includes:
the second receiving unit is used for receiving an interface calling instruction of the telephone platform, wherein the interface calling instruction carries an interface number and user information, and the user information is used as parameter entering information of the telephone platform;
the second processing unit is used for carrying out list filtering according to the telephone platform parameter entering information and the interface information of the interface to determine telephone platform parameter exiting information;
and the return unit is used for returning the telephone platform parameter-outputting information to the telephone platform so that the telephone platform judges whether the user information corresponding to the user needs to be filtered according to the telephone platform parameter-outputting information.
A fifth aspect of the present application provides a voice outbound list filtering processing device, the device comprising a processor and a memory:
the memory is used for storing program codes and transmitting the program codes to the processor;
the processor is configured to execute the steps of the method for filtering a voice outbound list according to the first aspect according to the instructions in the program code.
A sixth aspect of the present application provides a computer readable storage medium for storing program code for performing the method of the first aspect described above.
From the above technical solutions, the embodiments of the present application have the following advantages:
in the application, a method, a device, equipment and a storage medium for filtering a pre-voice outbound list are provided, a telephone platform calls an interface to filter and judge user information contained in the voice outbound list before voice outbound, the user information is determined to meet the requirement of the current voice outbound, whether the voice outbound of a user corresponding to the user information needs to be continuously executed is determined according to the telephone platform outbound information returned by a control center, the problem that the user does not meet the requirement of a corresponding marketing activity before voice outbound due to factors such as time problems or activity conditions is avoided, the disturbing situation of the invalid user is generated, the problem that the conventional intelligent voice outbound usually directly gives an outbound function to the telephone platform after the list is produced is solved, and the technical problem that the customer satisfaction is reduced or the customer does not meet the activity conditions is solved.
Drawings
FIG. 1 is a flowchart of a first method of filtering a voice outbound list according to an embodiment of the present application;
FIG. 2 is a flowchart of a second method of filtering a voice outbound list according to an embodiment of the present application;
fig. 3 is a schematic diagram of a first structure of a voice outbound list filtering device according to an embodiment of the present application;
fig. 4 is a schematic diagram of a second structure of a voice outbound list filtering device according to an embodiment of the present application;
fig. 5 is a schematic structural diagram of a voice outbound list filtering processing device in an embodiment of the present application.
Detailed Description
In order to make the present application solution better understood by those skilled in the art, the following description will clearly and completely describe the technical solution in the embodiments of the present application with reference to the accompanying drawings in the embodiments of the present application, and it is apparent that the described embodiments are only some embodiments of the present application, not all embodiments. All other embodiments, which can be made by one of ordinary skill in the art without undue burden from the present disclosure, are within the scope of the present disclosure.
The application designs a method, a device, equipment and a storage medium for filtering a voice outbound list, which solve the technical problems that the conventional intelligent voice outbound is usually directly delivered to a telephone platform to execute an outbound function after a list is produced, invalid clients are easily disturbed, the client satisfaction degree is reduced, or the clients do not meet the activity conditions.
For ease of understanding, referring to fig. 1, fig. 1 is a flowchart of a first method of filtering a voice outbound list according to an embodiment of the present application, and as shown in fig. 1, specifically:
s1, acquiring a voice outbound list pushed by a service platform and an interface number corresponding to the voice outbound list, wherein the voice outbound list contains user information;
it should be noted that, the phone platform will first obtain the voice outbound list pushed by the service platform and the interface numbers corresponding to the voice outbound list, where the voice outbound list includes user information, and different interface numbers correspond to different user information filtering conditions.
S2, before the voice outbound, calling a corresponding interface according to the interface number, taking the user information as the telephone platform parameter entering information, enabling the control center to carry out list filtering according to the telephone platform parameter entering information and the interface information of the interface, and returning corresponding telephone platform parameter exiting information;
it should be noted that before the phone platform performs the voice outbound on the voice outbound list, firstly, a corresponding interface is called to the control center according to the interface number, and the user information is used as the phone platform inbound information, so that the control center performs list filtering according to the phone platform inbound information and the interface information, it can be understood that the list filtering is specifically determined according to the fields in the user information and the corresponding field values, for example, the user information includes a field of the billing amount capable of being staged, the corresponding field value is 200, and the list filtering condition in the interface information is that the field value of the billing amount capable of being staged is greater than 300, the outbound is required, otherwise, the outbound is not required, and the corresponding phone platform outbound information is generated according to the determination result.
S3, receiving call platform parameter information returned by the control center;
and S4, judging whether the user information corresponding to the user needs to be filtered according to the parameter outputting information of the telephone platform.
Further, step S4 further includes:
if the user information is determined to correspond to the user to be filtered according to the parameter information of the telephone platform, the user information is marked with a filter tag and returned to the service platform.
Further, in step S2, before taking the user information as the call platform entry information, the method further includes:
and updating the user information contained in the voice outbound list to the service platform according to the timestamp of the voice outbound list.
It should be noted that, when the number of the voice outbound lists is large, it is possible that the phone platform cannot execute all voice outbound on the day when the voice outbound list is acquired, and the timestamp of updating the voice outbound list is the next day, and there is a time interval. When the voice outbound is executed the next day, the user is likely to be out of order, the user information is updated in the service platform, for example, the user mobile phone number of the recommended user bill stage pushed by us is likely to be paid fully when the telephone platform calls, in this case, the user cannot stage, the call is charged to the user, and the user is disturbed.
Further, the step S4 specifically includes:
if the parameter output information of the telephone platform is a first preset field value, filtering the user corresponding to the user information, and stopping voice outbound;
if the parameter information of the telephone platform is the second preset field value, the user information corresponding to the user is not filtered, and the voice calling is continuously executed.
Referring to fig. 2, fig. 2 is a flowchart of a second method of the voice outbound list filtering processing method in the embodiment of the present application, as shown in fig. 2, specifically:
s5, receiving an interface calling instruction of the telephone platform, wherein the interface calling instruction carries an interface number and user information, and the user information is used as parameter entering information of the telephone platform;
s6, list filtering is carried out according to the call platform call-in information and the interface information of the interface, and call platform call-out information is determined;
and S7, returning the telephone platform parameter-output information to the telephone platform, so that the telephone platform judges whether the user information corresponds to the user and needs to be filtered according to the telephone platform parameter-output information.
Further, before step S5, the method further includes:
configuring interface information, wherein the interface information comprises an interface number, an interface type, an interface name, an interface description, a request mode, a request address, a successful return code and parameter information;
the parameter information is configured, and the parameter information comprises telephone platform parameter information, service platform parameter information and service platform parameter information.
Referring to fig. 3, fig. 3 is a schematic diagram of a first structure of a voice outbound list filtering device according to an embodiment of the present application, where the voice outbound list filtering device is applied to a phone platform, as shown in fig. 3, specifically:
the acquiring unit 301 is configured to acquire a voice outbound list pushed by the service platform and an interface number corresponding to the voice outbound list, where the voice outbound list includes user information;
the calling unit 302 is configured to call a corresponding interface according to the interface number before the voice outbound, and use the user information as the call platform call-in information, so that the control center station performs list filtering according to the call platform call-in information and the interface information of the interface, and returns corresponding call platform call-out information;
a first receiving unit 303, configured to receive call platform parameter information returned by the console;
the first processing unit 304 is configured to determine whether the user information corresponding to the user needs to be filtered according to the parameter information of the phone platform.
Referring to fig. 4, fig. 4 is a second schematic structural diagram of a voice outbound list filtering device according to an embodiment of the present application, where the voice outbound list filtering device is applied to a control center, as shown in fig. 4, specifically:
the second receiving unit 401 is configured to receive an interface call instruction of the phone platform, where the interface call instruction carries an interface number and user information, and the user information is used as parameter entering information of the phone platform;
the second processing unit 402 is configured to perform list filtering according to the phone platform parameter entering information and interface information of the interface, and determine phone platform parameter exiting information;
and a return unit 403, configured to return the phone platform parameter outputting information to the phone platform, so that the phone platform determines whether the user information corresponds to the user and needs to be filtered according to the phone platform parameter outputting information.
The embodiment of the present application further provides another voice outbound list filtering processing device, as shown in fig. 5, for convenience of explanation, only the portion relevant to the embodiment of the present application is shown, and specific technical details are not disclosed, please refer to the method portion of the embodiment of the present application. The terminal can be any terminal equipment including a mobile phone, a tablet personal computer, a personal digital assistant (English full name: personal Digital Assistant, english abbreviation: PDA), a Sales terminal (English full name: point of Sales, english abbreviation: POS), a vehicle-mounted computer and the like, taking the mobile phone as an example of the terminal:
fig. 5 is a block diagram showing a part of a structure of a mobile phone related to a terminal provided in an embodiment of the present application. Referring to fig. 5, the mobile phone includes: radio Frequency (RF) circuit 1010, memory 1020, input unit 1030, display unit 1040, sensor 1050, audio circuit 1060, wireless fidelity (wireless fidelity, wiFi) module 1070, processor 1080, and power source 1090. Those skilled in the art will appreciate that the handset configuration shown in fig. 5 is not limiting of the handset and may include more or fewer components than shown, or may combine certain components, or may be arranged in a different arrangement of components.
The following describes the components of the mobile phone in detail with reference to fig. 5:
the RF circuit 1010 may be used for receiving and transmitting signals during a message or a call, and particularly, after receiving downlink information of a base station, the signal is processed by the processor 1080; in addition, the data of the design uplink is sent to the base station. Generally, RF circuitry 1010 includes, but is not limited to, an antenna, at least one amplifier, a transceiver, a coupler, a low noise amplifier (English full name: low Noise Amplifier, english abbreviation: LNA), a duplexer, and the like. In addition, the RF circuitry 1010 may also communicate with networks and other devices via wireless communications. The wireless communication may use any communication standard or protocol, including but not limited to global system for mobile communications (english: global System of Mobile communication, english: GSM), general packet radio service (english: general Packet Radio Service, GPRS), code division multiple access (english: code Division Multiple Access, english: CDMA), wideband code division multiple access (english: wideband Code Division Multiple Access, english: WCDMA), long term evolution (english: long Term Evolution, english: LTE), email, short message service (english: short Messaging Service, SMS), and the like.
The memory 1020 may be used to store software programs and modules that the processor 1080 performs various functional applications and data processing of the handset by executing the software programs and modules stored in the memory 1020. The memory 1020 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program (such as a sound playing function, an image playing function, etc.) required for at least one function, and the like; the storage data area may store data (such as audio data, phonebook, etc.) created according to the use of the handset, etc. In addition, memory 1020 may include high-speed random access memory and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state memory device.
The input unit 1030 may be used to receive input numeric or character information and generate key signal inputs related to user settings and function control of the handset. In particular, the input unit 1030 may include a touch panel 1031 and other input devices 1032. The touch panel 1031, also referred to as a touch screen, may collect touch operations thereon or thereabout by a user (e.g., operations of the user on the touch panel 1031 or thereabout using any suitable object or accessory such as a finger, stylus, etc.), and drive the corresponding connection device according to a predetermined program. Alternatively, the touch panel 1031 may include two parts, a touch detection device and a touch controller. The touch detection device detects the touch azimuth of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch detection device and converts it into touch point coordinates, which are then sent to the processor 1080 and can receive commands from the processor 1080 and execute them. Further, the touch panel 1031 may be implemented in various types such as resistive, capacitive, infrared, and surface acoustic wave. The input unit 1030 may include other input devices 1032 in addition to the touch panel 1031. In particular, other input devices 1032 may include, but are not limited to, one or more of a physical keyboard, function keys (e.g., volume control keys, switch keys, etc.), a track ball, a mouse, a joystick, etc.
The display unit 1040 may be used to display information input by a user or information provided to the user and various menus of the mobile phone. The display unit 1040 may include a display panel 1041, and alternatively, the display panel 1041 may be configured in the form of a liquid crystal display (english full name: liquid Crystal Display, acronym: LCD), an Organic Light-Emitting Diode (OLED), or the like. Further, the touch panel 1031 may overlay the display panel 1041, and when the touch panel 1031 detects a touch operation thereon or thereabout, the touch panel is transferred to the processor 1080 to determine a type of touch event, and then the processor 1080 provides a corresponding visual output on the display panel 1041 according to the type of touch event. Although in fig. 5, the touch panel 1031 and the display panel 1041 are two independent components for implementing the input and output functions of the mobile phone, in some embodiments, the touch panel 1031 and the display panel 1041 may be integrated to implement the input and output functions of the mobile phone.
The handset may also include at least one sensor 1050, such as a light sensor, a motion sensor, and other sensors. Specifically, the light sensor may include an ambient light sensor and a proximity sensor, wherein the ambient light sensor may adjust the brightness of the display panel 1041 according to the brightness of ambient light, and the proximity sensor may turn off the display panel 1041 and/or the backlight when the mobile phone moves to the ear. As one of the motion sensors, the accelerometer sensor can detect the acceleration in all directions (generally three axes), and can detect the gravity and direction when stationary, and can be used for applications of recognizing the gesture of a mobile phone (such as horizontal and vertical screen switching, related games, magnetometer gesture calibration), vibration recognition related functions (such as pedometer and knocking), and the like; other sensors such as gyroscopes, barometers, hygrometers, thermometers, infrared sensors, etc. that may also be configured with the handset are not described in detail herein.
Audio circuitry 1060, a speaker 1061, and a microphone 1062 may provide an audio interface between a user and a cell phone. Audio circuit 1060 may transmit the received electrical signal after audio data conversion to speaker 1061 for conversion by speaker 1061 into an audio signal output; on the other hand, microphone 1062 converts the collected sound signals into electrical signals, which are received by audio circuit 1060 and converted into audio data, which are processed by audio data output processor 1080 for transmission to, for example, another cell phone via RF circuit 1010 or for output to memory 1020 for further processing.
WiFi belongs to a short-distance wireless transmission technology, and a mobile phone can help a user to send and receive emails, browse webpages, access streaming media and the like through a WiFi module 1070, so that wireless broadband Internet access is provided for the user. Although fig. 5 shows a WiFi module 1070, it is understood that it does not belong to the necessary constitution of the handset, and can be omitted entirely as required within the scope of not changing the essence of the invention.
Processor 1080 is the control center of the handset, connects the various parts of the entire handset using various interfaces and lines, and performs various functions and processes of the handset by running or executing software programs and/or modules stored in memory 1020, and invoking data stored in memory 1020, thereby performing overall monitoring of the handset. Optionally, processor 1080 may include one or more processing units; preferably, processor 1080 may integrate an application processor primarily handling operating systems, user interfaces, applications, etc., with a modem processor primarily handling wireless communications. It will be appreciated that the modem processor described above may not be integrated into processor 1080.
The handset further includes a power source 1090 (e.g., a battery) for powering the various components, which may preferably be logically connected to the processor 1080 by a power management system, such as to provide for managing charging, discharging, and power consumption by the power management system.
Although not shown, the mobile phone may further include a camera, a bluetooth module, etc., which will not be described herein.
In the embodiment of the present application, the processor 1080 included in the terminal further has the following functions:
s1, acquiring a voice outbound list pushed by a service platform and an interface number corresponding to the voice outbound list, wherein the voice outbound list contains user information;
s2, before the voice outbound, calling a corresponding interface according to the interface number, taking the user information as the telephone platform parameter entering information, enabling the control center to carry out list filtering according to the telephone platform parameter entering information and the interface information of the interface, and returning corresponding telephone platform parameter exiting information;
s3, receiving call platform parameter information returned by the control center;
and S4, judging whether the user information corresponding to the user needs to be filtered according to the parameter outputting information of the telephone platform.
Or (b)
S5, receiving an interface calling instruction of the telephone platform, wherein the interface calling instruction carries an interface number and user information, and the user information is used as parameter entering information of the telephone platform;
s6, list filtering is carried out according to the call platform call-in information and the interface information of the interface, and call platform call-out information is determined;
and S7, returning the telephone platform parameter-output information to the telephone platform, so that the telephone platform judges whether the user information corresponds to the user and needs to be filtered according to the telephone platform parameter-output information.
The embodiments of the present application further provide a computer readable storage medium storing program code for executing any one of the foregoing voice outbound list filtering processing methods of the respective embodiments.
In the embodiment of the application, a method, a device, equipment and a storage medium for filtering and processing a pre-voice outbound list are provided, a telephone platform calls an interface to filter and judge user information contained in the voice outbound list before voice outbound, the user information is determined to meet the requirement of the current voice outbound, whether the voice outbound of a user corresponding to the user information needs to be continuously executed is determined according to the call platform parameter information returned by a control center console, the technical problem that the user does not meet the requirement of a corresponding marketing activity before voice outbound due to time problems or activity conditions and the like, and the disturbing condition of the invalid user is generated is avoided, the problem that the conventional intelligent voice outbound is usually directly subjected to the outbound function after the production of the list, and the influence on some invalid clients is easily caused, or the client is not satisfied with the activity conditions is solved.
It will be clear to those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, which are not repeated herein.
The terms "first," "second," "third," "fourth," and the like in the description of the present application and in the above-described figures, if any, are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that embodiments of the present application described herein may be capable of operation in sequences other than those illustrated or described herein, for example. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
It should be understood that in this application, "at least one" means one or more, and "a plurality" means two or more. "and/or" for describing the association relationship of the association object, the representation may have three relationships, for example, "a and/or B" may represent: only a, only B and both a and B are present, wherein a, B may be singular or plural. The character "/" generally indicates that the context-dependent object is an "or" relationship. "at least one of" or the like means any combination of these items, including any combination of single item(s) or plural items(s). For example, at least one (one) of a, b or c may represent: a, b, c, "a and b", "a and c", "b and c", or "a and b and c", wherein a, b, c may be single or plural.
In the several embodiments provided in this application, it should be understood that the disclosed systems, apparatuses, and methods may be implemented in other ways. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of the units is merely a logical function division, and there may be additional divisions when actually implemented, e.g., multiple units or components may be combined or integrated into another system, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical or other form.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in each embodiment of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.
The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be embodied in essence or a part contributing to the prior art or all or part of the technical solution in the form of a software product stored in a storage medium, including several instructions to cause a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods described in the embodiments of the present application. And the aforementioned storage medium includes: u disk, mobile hard disk, read-Only Memory (ROM), random access Memory (Random Access Memory, RAM), magnetic disk or optical disk, etc.
The above embodiments are merely for illustrating the technical solution of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the corresponding technical solutions.

Claims (10)

1. The method for filtering and processing the voice outbound list is characterized by comprising the following steps of:
s1, acquiring a voice outbound list pushed by a service platform and a corresponding interface number of the voice outbound list, wherein the voice outbound list contains user information;
s2, before voice outbound, calling a corresponding interface according to the interface number, taking the user information as call platform call-in information, enabling a control center to perform list filtering according to the call platform call-in information and interface information of the interface, and returning corresponding call platform call-out information;
s3, receiving the call platform parameter-outputting information returned by the control center;
and S4, judging whether the user information corresponding to the user needs to be filtered according to the parameter outputting information of the telephone platform.
2. The method for filtering a voice outbound list according to claim 1, wherein after the step S4, further comprises:
if the user information is determined to be filtered corresponding to the user according to the parameter outputting information of the telephone platform, the user information is marked with a filtering label and returned to the service platform.
3. The method for filtering a voice outbound list according to claim 1, wherein before using the user information as the call platform incoming information in step S2, the method further comprises:
and updating the user information contained in the voice outbound list to the service platform according to the timestamp of the voice outbound list.
4. The method for filtering a voice outbound list according to claim 1, wherein the step S4 specifically comprises:
if the parameter output information of the telephone platform is a first preset field value, filtering the user corresponding to the user information, and stopping voice outbound;
if the parameter output information of the telephone platform is a second preset field value, the user information corresponding to the user is not filtered, and the voice calling is continuously executed.
5. The voice outbound list filtering processing method is characterized by comprising the following steps:
s5, receiving an interface calling instruction of the telephone platform, wherein the interface calling instruction carries an interface number and user information, and the user information is used as parameter entering information of the telephone platform;
s6, list filtering is carried out according to the call platform call-in information and the interface information of the interface, and call-out information of the call platform is determined;
and S7, returning the call platform parameter-output information to the call platform, so that the call platform judges whether the user information corresponding to the user needs to be filtered according to the call platform parameter-output information.
6. The method for filtering a voice outbound list according to claim 5, wherein the step S5 further comprises:
configuring interface information, wherein the interface information comprises an interface number, an interface type, an interface name, an interface description, a request mode, a request address, a successful return code and parameter information;
and configuring parameter information, wherein the parameter information comprises telephone platform parameter entering information, telephone platform parameter exiting information, service platform parameter entering information and service platform parameter exiting information.
7. A voice outbound list filtering processing device, wherein the voice outbound list filtering processing device is applied to a telephone platform, the device comprising:
the system comprises an acquisition unit, a service platform and a service platform, wherein the acquisition unit is used for acquiring a voice outbound list pushed by the service platform and a corresponding interface number of the voice outbound list, and the voice outbound list contains user information;
the calling unit is used for calling a corresponding interface according to the interface number before voice outbound, and taking the user information as the telephone platform parameter entering information, so that the control center station carries out list filtering according to the telephone platform parameter entering information and the interface information of the interface, and returns corresponding telephone platform parameter exiting information;
the first receiving unit is used for receiving the call platform parameter-outputting information returned by the control center;
and the first processing unit is used for judging whether the user information corresponding to the user needs to be filtered according to the parameter outputting information of the telephone platform.
8. A voice outbound list filtering processing device, wherein the voice outbound list filtering processing device is applied to a control center, the device comprising:
the second receiving unit is used for receiving an interface calling instruction of the telephone platform, wherein the interface calling instruction carries an interface number and user information, and the user information is used as parameter entering information of the telephone platform;
the second processing unit is used for carrying out list filtering according to the telephone platform parameter entering information and the interface information of the interface to determine telephone platform parameter exiting information;
and the return unit is used for returning the telephone platform parameter-outputting information to the telephone platform so that the telephone platform judges whether the user information corresponding to the user needs to be filtered according to the telephone platform parameter-outputting information.
9. A voice outbound list filtering processing device, the device comprising a processor and a memory:
the memory is used for storing program codes and transmitting the program codes to the processor;
the processor is configured to execute the voice outbound list filtering processing method according to any one of claims 1-6 according to instructions in the program code.
10. A computer-readable storage medium storing program code for performing the voice outbound list filtering processing method according to any one of claims 1 to 6.
CN202310307236.9A 2023-03-27 2023-03-27 Voice outbound list filtering processing method, device, equipment and storage medium Pending CN116320162A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202310307236.9A CN116320162A (en) 2023-03-27 2023-03-27 Voice outbound list filtering processing method, device, equipment and storage medium

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202310307236.9A CN116320162A (en) 2023-03-27 2023-03-27 Voice outbound list filtering processing method, device, equipment and storage medium

Publications (1)

Publication Number Publication Date
CN116320162A true CN116320162A (en) 2023-06-23

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Country Link
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