CN116319689A - IVVR video interaction realization method, system and storage medium based on HTML5 - Google Patents

IVVR video interaction realization method, system and storage medium based on HTML5 Download PDF

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Publication number
CN116319689A
CN116319689A CN202310353150.XA CN202310353150A CN116319689A CN 116319689 A CN116319689 A CN 116319689A CN 202310353150 A CN202310353150 A CN 202310353150A CN 116319689 A CN116319689 A CN 116319689A
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video
service
page
page file
user
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Chinese (zh)
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吴伟达
尉鹏飞
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Beijing Xinfang Communication Technology Co ltd
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Beijing Xinfang Communication Technology Co ltd
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Priority to CN202310353150.XA priority Critical patent/CN116319689A/en
Publication of CN116319689A publication Critical patent/CN116319689A/en
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/1045—Proxies, e.g. for session initiation protocol [SIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/7243—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages
    • H04M1/72439—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for image or video messaging
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
    • H04M1/72445—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality for supporting Internet browser applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0051—Services and arrangements where telephone services are combined with data services where the data service is a multimedia messaging service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
    • H04N21/4782—Web browsing, e.g. WebTV
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D10/00—Energy efficient computing, e.g. low power processors, power management or thermal management

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Human Computer Interaction (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The invention relates to the technical field of mobile internet, in particular to an IVVR video interaction realization method and system based on HTML 5. The method comprises the following steps: calling an IVVR number, and requesting a service script based on the calling IVVR number, wherein the service script invokes a webpage to video service; the webpage-to-video service requests a first page file from a webpage server, returns the returned first page file, and renders the first page file into a first video stream to be generated to a user; the method comprises the steps that a user obtains a first video and sends out an operation instruction to the first video; based on the operation instruction, the operation instruction is sent to a service script, then the operation is carried out on the first page file, a second page file is returned, and the second page file is rendered into a second video stream to be generated to a user.

Description

IVVR video interaction realization method, system and storage medium based on HTML5
Technical Field
The invention relates to the technical field of mobile internet, in particular to an IVVR video interaction realization method, an IVVR video interaction realization system and a storage medium based on HTML 5.
Background
With the popularity of mobile phones 5G, video IVR (IVVR) is becoming the mainstream to gradually replace the traditional IVR. Different from the traditional IVR which only conveys information through sound, in the IVVR conversation process, a plurality of service scenes are adapted, and for the personalized requirements of users, dynamic audio and video are required to be synthesized in real time, more information is conveyed to the users from the visual aspect, and better experience is provided for the users. Meanwhile, along with the proposal of a new standard of mobile phone communication, part of mobile phones support the collection of clicking and sliding actions of users in the video call process, so that touch interaction of the users through video phones is possible.
The existing IVVR procedure is mainly manufactured by a static video and picture superposition mode, namely a mode of dynamically generating pictures and superposing the pictures on a video background by adopting video files manufactured in advance in a fixed part (such as a start-up white introduction, video advertisements and the like) of a service procedure and a mode of synthesizing video streams in real time by generally adopting a mode of acquiring data through an interface in a dynamic part (such as displaying personal information of a user, displaying real-time data trend and the like) of the dynamic part. The process of dynamically generating the picture may adopt an HTML5 page screenshot mode or other dynamic picture production schemes. In the process of video generation, due to scene switching, a new picture stream needs to be regenerated, and a certain delay exists in the generation process, so that the waiting time of a user for the video stream becomes long; meanwhile, in the switching process of two foreground pictures, the user perceives that the comparison of video picture switching is abrupt and the whole video interaction process is not smooth enough due to the lack of a cut scene effect. Generating a video stream from pictures is essentially a static process, weakening the advantages of video stream dynamic interactions. The whole IVVR procedure manufacturing process is complicated, and needs to be known by artists and developers in the video generating process, so that the learning cost is high. In the process of overlapping the video stream with the pictures, the resource consumption of the server is also high.
Disclosure of Invention
In order to solve the technical problems in the prior art, the invention provides an IVVR video interaction implementation method, an IVVR video interaction implementation system and a storage medium based on HTML 5.
In order to achieve the above object, the embodiment of the present invention provides the following technical solutions:
in a first aspect, in one embodiment provided by the present invention, an IIVVR video interaction implementation method based on HTML5 is provided, the method including the steps of:
calling an IVVR number, and requesting a service script based on the calling IVVR number, wherein the service script invokes a webpage to video service; the webpage-to-video service requests a first page file from a webpage server, returns the returned first page file, and renders the first page file into a first video stream to be generated to a user;
the method comprises the steps that a user obtains a first video and sends out an operation instruction to the first video; based on the operation instruction, the operation instruction is sent to a service script, then the operation is carried out on the first page file, a second page file is returned, and the second page file is rendered into a second video stream to be generated to a user.
As a further scheme of the invention, the calling IVVR number requests a service script based on the calling IVVR number, and the service script invokes a web page to video service; the web page-to-video service requests a first page file from a web page server, returns the returned first page file, and renders the first page file into a first video stream for a user, and comprises the following steps:
calling an IVVR number, and sending a calling signaling to a call center queuing machine based on the calling IVVR number;
the call center queuing machine sends a service script request signal corresponding to the IVVR number to the service script;
based on the request service script signal, the service script requests the webpage to change the video streaming service according to the service configuration;
the web page-to-video service requests a first page file from a web server, which returns the first page file.
As a further aspect of the present invention, the service script requests a web page to a video streaming service according to a service configuration based on the request service script signal, and further includes,
and generating a webpage-to-video stream service instance corresponding to the call, and informing the webpage-to-video stream service instance to open a service related webpage.
As a further aspect of the present invention, the web page-to-video service requests the first page file from the web server, the web server returns the first page file, and further includes,
the webpage-to-video service renders the whole page in the first page file in a fixed size and outputs a video stream, and sends the video stream to a media server, which sends the video stream to a user. All page changes in the call process are sent through the video stream.
As a further scheme of the invention, the user calling the IVVR number is sent out through an H5 page or a volte mobile phone call.
As a further scheme of the invention, the user obtains a first video and sends out an operation instruction to the first video; based on the operation instruction, the operation instruction is sent to a business script, then the first page file is operated, a second page file is returned, the second page file is rendered into a second video stream, the second video stream occurs to a user, including,
converting the operation instruction into video coordinate signaling and then sending the video coordinate signaling to a call center queuing machine through an SIP channel;
the call center queuing machine transmits the video coordinate signaling to the service script to acquire the intention of the user;
generating a feedback instruction based on the user intention business script, and sending the feedback instruction to the page-to-video streaming service;
and the page-to-video stream service operates the first page file based on the feedback command, returns a second page file, and generates the second page file into a second video stream to a user.
As a further aspect of the present invention, the call center queuing machine communicates video coordinate signaling to service scripts to obtain user intent, including,
the service script transmits the video coordinate signaling to a corresponding page-to-video streaming service, the page-to-video streaming service analyzes the video coordinate signaling to obtain user intention, and the user intention is fed back to the service script.
As a further aspect of the present invention, the page-to-video streaming service operates on the first page file based on the feedback command, returns a second page file, and generates the second page file as a second video stream to a user, including,
the page-to-video streaming service sends an operation request for the first page file to a web server based on the feedback command, and the web server returns a second page file;
the page transfer video streaming service renders the second page file into a second video stream and sends the second video stream to a media server;
the media server generates the acquired second video stream to the user.
In a second aspect, in yet another embodiment provided by the present invention, an IIVVR video interaction implementation system based on HTML5 is provided, the system comprising: the system comprises a first processing module and a second processing module;
the first processing module is used for calling an IVVR number, requesting a service script based on the calling IVVR number, and calling a webpage to transfer video service by the service script; the webpage-to-video service requests a first page file from a webpage server, returns the returned first page file, and renders the first page file into a first video stream to be generated to a user;
the second processing module is used for obtaining a first video by a user and sending an operation instruction to the first video; based on the operation instruction, the operation instruction is sent to a service script, then the operation is carried out on the first page file, a second page file is returned, and the second page file is rendered into a second video stream to be generated to a user.
In a second aspect, in still another embodiment of the present invention, a computer storage medium is provided, where a computer program is stored, where the program is executed by a processor to implement any one of the above-mentioned IIVVR video interaction implementing methods based on HTML 5.
The technical scheme provided by the invention has the following beneficial effects:
the invention provides an IVVR video interaction realization method, a system and a storage medium based on HTML5, which converts an HTML5 page into an audio and video stream in real time and presents the audio and video stream on a user mobile phone; the development cost is reduced, the original business script needs to process all business processes such as page display, logic jump and the like, after the scheme is adopted, the page display part can be stripped from the business script logic, the three posts of the art designer, the front end and the script are separated clearly, the principle of video generation and superposition is not needed to be known, the learning cost is lower, and the method is more similar to the typical front end page development, but is not a complex video editing work process.
These and other aspects of the invention will be more readily apparent from the following description of the embodiments. It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention as claimed.
Drawings
In order to more clearly illustrate the embodiments of the invention or the technical solutions in the prior art, the drawings that are necessary for the description of the embodiments or the prior art will be briefly described, it being obvious that the drawings in the following description are only some embodiments of the invention and that other embodiments may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a flowchart of an IVVR video interaction implementation method based on HTML5 according to one embodiment of the present invention.
Fig. 2 is a specific flowchart of step S10 in an IVVR video interaction implementation method based on HTML5 according to an embodiment of the present invention.
Fig. 3 is a specific flowchart of step S20 in an IVVR video interaction implementation method based on HTML5 according to an embodiment of the present invention.
Fig. 4 is a specific flowchart of step S204 in an IVVR video interaction implementation method based on HTML5 according to an embodiment of the present invention.
Fig. 5 is an interaction schematic diagram of an IVVR video interaction implementation method based on HTML5 according to an embodiment of the present invention.
Fig. 6 is a block diagram of an IVVR video interaction implementation system based on HTML5 in accordance with one embodiment of the present invention.
In the figure: a first processing module-100, a second processing module-200.
Description of the embodiments
The following description of the embodiments of the present invention will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are some, but not all embodiments of the invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
The flow diagrams depicted in the figures are merely illustrative and not necessarily all of the elements and operations/steps are included or performed in the order described. For example, some operations/steps may be further divided, combined, or partially combined, so that the order of actual execution may be changed according to actual situations.
It is to be understood that the terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in this specification and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
In particular, embodiments of the present invention are further described below with reference to the accompanying drawings. Referring to fig. 1, fig. 1 is a flowchart of an IIVVR video interaction implementation method based on HTML5 according to an embodiment of the present invention, and fig. 5 is an interaction schematic diagram of an IIVVR video interaction implementation method based on HTML5 according to an embodiment of the present invention.
As shown in fig. 1, the method for implementing IIVVR video interaction based on HTML5 includes steps S10 to S20.
S10: calling an IVVR number, and requesting a service script based on the calling IVVR number, wherein the service script invokes a webpage to video service; the webpage-to-video service requests a first page file from a webpage server, returns the returned first page file, and renders the first page file into a first video stream to be sent to a user.
Referring to fig. 2, fig. 2 is a specific flowchart of step S10 in an HTML 5-based IIVVR video interaction implementation method according to an embodiment of the present invention. As shown in fig. 2, step S10 in the HTML 5-based IIVVR video interaction implementation method includes steps S101 to S104.
In the embodiment of the invention, the calling IVVR number requests a service script based on the calling IVVR number, and the service script invokes a webpage to video service; the web page-to-video service requests a first page file from a web page server, returns the returned first page file, and renders the first page file into a first video stream for a user, and comprises the following steps:
s101: and calling the IVVR number, and sending a call signaling to a call center queuing machine (ACD) based on the calling IVVR number.
IVVR (Interactive Voice and Video Response) is an interactive voice and video response. IVVR is a brand new wireless voice and video response value-added service, and the mobile phone user obtains the required information or participates in interactive service by dialing a designated number.
The IVVR number calling user can be sent out through an H5 page or a volte mobile phone call.
S102: the call center queuing machine (ACD) sends a service script request signal corresponding to the IVVR number to the service script.
S103: based on the request service script signal, the service script requests the web page to transfer to the video stream service according to the service configuration.
In an embodiment of the present invention, the service script requests a web page to a video streaming service according to a service configuration based on the request service script signal, and further includes,
and generating a webpage-to-video stream service instance corresponding to the call, and informing the webpage-to-video stream service instance to open a service related webpage.
S104: the web page-to-video service requests a first page file from a web server, which returns the first page file.
In an embodiment of the present invention, the web page-to-video service requests the first page file from a web server, the web server returns the first page file, and further includes,
the webpage-to-video service renders the whole page in the first page file in a fixed size and outputs a video stream, and sends the video stream to a media server, which sends the video stream to a user. All page changes in the call process are sent through the video stream.
In the embodiment of the present invention, the first page file may be resources such as interface data, pictures, video, audio, and the like.
S20: the method comprises the steps that a user obtains a first video and sends out an operation instruction to the first video; based on the operation instruction, the operation instruction is sent to a service script, then the operation is carried out on the first page file, a second page file is returned, and the second page file is rendered into a second video stream to be generated to a user.
The operation instruction is issued by clicking or sliding the video by the user.
Fig. 3 is a specific flowchart of step S20 in an HTML 5-based IIVVR video interaction implementation method according to an embodiment of the present invention. As shown in fig. 3, step S20 in the HTML 5-based IIVVR video interaction implementation method includes steps S201 to S204.
In the embodiment of the invention, the user obtains a first video and sends out an operation instruction to the first video; based on the operation instruction, the operation instruction is sent to a business script, then the first page file is operated, a second page file is returned, the second page file is rendered into a second video stream, the second video stream occurs to a user, including,
s201: the operation instruction is converted into video coordinate signaling and then is sent to a call center queuing machine (ACD) through an SIP channel.
S202: call center queuing machines (ACDs) pass video coordinate signaling to service scripts to obtain user intent.
In an embodiment of the present invention, the call center queuing machine (ACD) communicates video coordinate signaling to service scripts to obtain user intent, including,
the service script transmits the video coordinate signaling to a corresponding page-to-video streaming service, the page-to-video streaming service analyzes the video coordinate signaling to obtain user intention, and the user intention is fed back to the service script.
S203: and generating a feedback instruction based on the user intention business script, and sending the feedback instruction to the page-to-video streaming service.
In an embodiment of the present invention, the service script generates a feedback instruction based on the user intention, and sends the feedback instruction to the page-to-video streaming service, including,
and acquiring user call data, and acquiring a feedback instruction by the service script according to the user intention and the user call data.
According to the invention, through acquiring the user call data, the context of the current call can be acquired when the feedback instruction is acquired, and the feedback can be accurately made. The feedback may be to open a new page, to show other information on the page, etc.
S204: and the page-to-video stream service operates the first page file based on the feedback command, returns a second page file, and generates the second page file into a second video stream to a user.
SIP (Session initialization Protocol, session initiation protocol) is a multimedia communication protocol formulated by IETF (Internet Engineering Task Force ).
Fig. 4 is a specific flowchart of step S204 in the HTML 5-based IIVVR video interaction implementation method according to an embodiment of the present invention.
As shown in fig. 4, step S204 in the HTML 5-based IIVVR video interaction implementation method includes steps S2041 to S2043.
In an embodiment of the present invention, the step S204 page-to-video streaming service operates on the first page file based on the feedback command, returns a second page file, and generates the second page file into a second video stream to the user, including,
s2041: the page-to-video streaming service sends an operation request for the first page file to a web server based on the feedback command, and the web server returns a second page file;
s2042: the page-to-video streaming service renders the second page file into a second video stream and generates the second video stream to a media server;
s2043: the media server generates the acquired second video stream to the user.
In the above process, please refer to fig. 5, fig. 5 is an interaction schematic diagram of an IIVVR video interaction implementation method based on HTML5 according to an embodiment of the present invention. The overall interaction method is illustrated as follows:
the user terminal calls the IVVR number through the 5G large network or the H5 channel, and sends a call signaling to the call center ACD.
The ACD requests a service script corresponding to the number.
The service script requests the webpage to change the video streaming service according to the service configuration, generates a webpage to change the video streaming service instance corresponding to the call, and notifies the webpage to change the video streaming service instance to open the relevant webpage of the service.
The web page to video server requests the web page server.
And the webpage server returns page resources including html, js, pictures, video, audio and other resources.
After the web server takes the page resource, rendering the whole page with a fixed size, outputting a video stream, and sending the video stream to the media server, wherein all page changes in the call process are sent through the video stream.
The media server sends the page video stream to the user terminal.
When the user watches the video stream, clicking, dragging and other operations are carried out on the screen, and the terminal converts the contact point into video coordinates and then sends the video coordinates to the ACD through the SIP channel.
The ACD passes the signaling to the service script.
The service script finds out the corresponding page-to-video stream service instance and transmits the signaling to the page-to-video stream service instance.
The page-to-video stream service instance analyzes the coordinates in the signaling, generates corresponding page actions, and simulates touch, click and sliding page actions.
And when the analyzed user action is the action of clicking a specific button, jumping the page and the like, the user intention is sent to the service script.
The service script judges what kind of feedback should be given to the user according to the intention of the user and the context of the current call, such as opening a new page, displaying other information of the page, and the like.
And the service script sends the feedback command to a webpage-to-video stream service instance corresponding to the call.
And the webpage-to-video stream service instance executes the page update according to the feedback command.
The web server returns new resources such as interface data, pictures, video, audio files, etc.
And (5) sending the page update through the video stream channel generated in the step 6.
And (3) transmitting the video stream through the video stream channel generated in the step 7.
The user of the invention sends a call through the user terminal, which may be an H5 page or a volte mobile phone call interface, and is mainly used for displaying the ivvr video, collecting the click or sliding coordinates of the user finger on the screen, calculating the actual click position coordinates of the video, and transmitting the actual click position coordinates to the back-end service through sip signaling. The web service is responsible for providing video presentation content services, which can be any business page. The webpage-to-video service is responsible for opening a webpage at a server end, converting webpage content into a video stream with a fixed size, converting click or sliding coordinates transmitted by a user end into click or sliding actions of a user on the webpage, and feeding back the intention of the user to a service script when needed.
The H5 page is an HTML5 page. Where HTML5 is a specification of the core language HTML in the Web, what a user sees when browsing a Web page using any means is originally in HTML format, which is converted to identifiable information in the browser by some technical process.
The invention reduces the development cost, the original business script needs to process all business processes such as page display, logic jump, etc., after adopting the scheme, the page display part can be stripped from the business script logic, the three posts of the art designer, the front end and the script are separated clearly, the principle of video generation and superposition is not known, the learning cost is lower, and the method is more similar to the typical front end page development, but not the complex video editing work process; and realizing transition animation effects in different IVVR scenes through an H5 SPA (single page application) routing mode. And the dynamic effect in the scene in the IVVR video is realized by controlling CSS of page elements and the like. The front-end developer may also make video animation effects. The interaction process is relatively fit with the habit of the user; the requests in the user one-way communication process are all carried out in the same webpage-to-video service instance, so that the 'idle period' of video stream caused by page loading and screenshot in the original scheme is reduced, and the whole video communication flow is smoother; the webpage-to-video service example can load any page theoretically, and has wider applicability and higher reusability.
It should be understood that although described in a certain order, the steps are not necessarily performed sequentially in the order described. The steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders. Moreover, some steps of the present embodiment may include a plurality of steps or stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of the steps or stages is not necessarily sequential, but may be performed alternately or alternately with at least a part of the steps or stages in other steps or other steps.
In one embodiment, referring to fig. 6, an IVVR video interaction implementation system based on HTML5 is also provided in an embodiment of the present invention, and includes a first processing module 100 and a second processing module 200.
The first processing module 100 is configured to call an IVVR number, request a service script based on the call IVVR number, and invoke a web page to video service; the webpage-to-video service requests a first page file from a webpage server, returns the returned first page file, and renders the first page file into a first video stream to be sent to a user.
The second processing module 200 is configured to obtain a first video by a user, and send an operation instruction to the first video; based on the operation instruction, the operation instruction is sent to a service script, then the operation is carried out on the first page file, a second page file is returned, and the second page file is rendered into a second video stream to be generated to a user.
Those skilled in the art will appreciate that implementing all or part of the above described embodiment methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the above described embodiment methods. Any reference to memory, storage, database, or other medium used in embodiments provided herein may include at least one of non-volatile and volatile memory.
The seventh embodiment of the present invention further provides a computer storage medium storing a computer program, where the computer program when executed by a computer processor is configured to perform the IIVVR video interaction implementation method based on HTML5 according to any one of the foregoing embodiments of the present invention.
The computer storage media of embodiments of the invention may take the form of any combination of one or more computer-readable media. The computer readable medium may be a computer readable signal medium or a computer readable storage medium. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, or device, or a combination of any of the foregoing. More specific examples (a non-exhaustive list) of the computer-readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a Read-Only Memory (ROM), an erasable programmable Read-Only Memory ((Erasable Programmable Read Only Memory, EPROM) or flash Memory), an optical fiber, a portable compact disc Read-Only Memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, or device.
The computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, either in baseband or as part of a carrier wave. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, or device.
Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, radio Frequency (RF), etc., or any suitable combination of the foregoing.
Computer program code for carrying out operations of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, smalltalk, C ++ and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computer (for example, through the Internet using an Internet service provider).
It should be understood that as used herein, the singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly supports the exception. It should also be understood that "and/or" as used herein is meant to include any and all possible combinations of one or more of the associated listed items. The foregoing embodiment of the present invention has been disclosed with reference to the number of embodiments for the purpose of description only, and does not represent the advantages or disadvantages of the embodiments.
Those of ordinary skill in the art will appreciate that: the above discussion of any embodiment is merely exemplary and is not intended to imply that the scope of the disclosure of embodiments of the invention, including the claims, is limited to such examples; combinations of features of the above embodiments or in different embodiments are also possible within the idea of an embodiment of the invention, and many other variations of the different aspects of the embodiments of the invention as described above exist, which are not provided in detail for the sake of brevity. Therefore, any omission, modification, equivalent replacement, improvement, etc. of the embodiments should be included in the protection scope of the embodiments of the present invention.

Claims (10)

1. An IIVVR video interaction implementation method based on HTML5 is characterized by comprising the following steps:
s10: calling an IVVR number, and requesting a service script based on the calling IVVR number, wherein the service script invokes a webpage to video service; the webpage-to-video service requests a first page file from a webpage server, returns the returned first page file, and renders the first page file into a first video stream to be generated to a user;
s20: the method comprises the steps that a user obtains a first video and sends out an operation instruction to the first video; based on the operation instruction, the operation instruction is sent to a service script, then the operation is carried out on the first page file, a second page file is returned, and the second page file is rendered into a second video stream to be generated to a user.
2. The method for implementing IIVVR video interaction based on HTML5 of claim 1, wherein said step S10 specifically comprises:
s101: calling an IVVR number, and sending a calling signaling to a call center queuing machine based on the calling IVVR number;
s102: the call center queuing machine sends a service script request signal corresponding to the IVVR number to the service script;
s103: based on the request service script signal, the service script requests the webpage to change the video streaming service according to the service configuration;
s104: the web page-to-video service requests a first page file from a web server, which returns the first page file.
3. The method for implementing IIVVR video interaction based on HTML5 of claim 2, wherein said step S103 is based on a request service script signal, the service script requesting web page to video streaming service according to service configuration, further comprising,
and generating a webpage-to-video stream service instance corresponding to the call, and informing the webpage-to-video stream service instance to open a service related webpage.
4. The method for implementing IIVVR video interaction based on HTML5 according to claim 2, wherein the step S104 of the web page-to-video service requests the first page file from the web server, the web server returns the first page file, further comprising,
the webpage-to-video service renders the whole page in the first page file in a fixed size and outputs a video stream, and sends the video stream to a media server, which sends the video stream to a user.
5. The HTML5 based IIVVR video interactive implementation method of claim 1, wherein the user calling the IVVRR number is placed through an H5 page or a volte cell phone call.
6. The method for implementing IIVVR video interaction based on HTML5 of claim 1, wherein in step S20, the user obtains a first video and issues an operation instruction to the first video; based on the operation instruction, the operation instruction is sent to a business script, then the first page file is operated, a second page file is returned, the second page file is rendered into a second video stream, the second video stream occurs to a user, including,
s201: converting the operation instruction into video coordinate signaling and then sending the video coordinate signaling to a call center queuing machine through an SIP channel;
s202: a call center queuing machine (ACD) transmits the video coordinate signaling to a service script to acquire user intention;
s203: generating a feedback instruction based on the user intention business script, and sending the feedback instruction to the page-to-video streaming service;
s204: and the page-to-video stream service operates the first page file based on the feedback command, returns a second page file, and generates the second page file into a second video stream to a user.
7. The method for implementing HTML 5-based IIVVR video interaction of claim 6, wherein said step S202 call center queuing machine (ACD) communicates video coordinate signaling to service scripts to obtain user intent, comprising,
the service script transmits the video coordinate signaling to a corresponding page-to-video streaming service, the page-to-video streaming service analyzes the video coordinate signaling to obtain user intention, and the user intention is fed back to the service script.
8. The method for implementing IIVVR video interaction based on HTML5 as recited in claim 6, wherein,
the page-to-video streaming service operates on the first page file based on the feedback command, returns a second page file, and generates the second page file as a second video stream to the user in step S204, including,
s2041: the page-to-video streaming service sends an operation request for the first page file to a web server based on the feedback command, and the web server returns a second page file;
s2042: the page-to-video streaming service renders the second page file into a second video stream and generates the second video stream to a media server;
s2043: the media server generates the acquired second video stream to the user.
9. An IIVVR video interaction implementation system based on HTML5 comprises a first processing module and a second processing module;
the first processing module is used for calling an IVVR number, requesting a service script based on the calling IVVR number, and calling a webpage to transfer video service by the service script; the webpage-to-video service requests a first page file from a webpage server, returns the returned first page file, and renders the first page file into a first video stream to be generated to a user;
the second processing module is used for obtaining a first video by a user and sending an operation instruction to the first video; based on the operation instruction, the operation instruction is sent to a service script, then the operation is carried out on the first page file, a second page file is returned, and the second page file is rendered into a second video stream to be generated to a user.
10. A computer storage medium having stored thereon a computer program, which when executed by a processor implements the HTML5 based IIVVR video interaction implementation method of any one of claims 1-8.
CN202310353150.XA 2023-04-04 2023-04-04 IVVR video interaction realization method, system and storage medium based on HTML5 Pending CN116319689A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN117041485A (en) * 2023-07-21 2023-11-10 中移互联网有限公司 Video call method, device, electronic equipment and storage medium

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN117041485A (en) * 2023-07-21 2023-11-10 中移互联网有限公司 Video call method, device, electronic equipment and storage medium

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