CN116307462A

CN116307462A - Event distribution method and device and electronic equipment

Info

Publication number: CN116307462A
Application number: CN202211674414.3A
Authority: CN
Inventors: 万怡鸣; 严峻阳
Original assignee: Hangzhou Hikvision Digital Technology Co Ltd
Current assignee: Hangzhou Hikvision Digital Technology Co Ltd
Priority date: 2022-12-26
Filing date: 2022-12-26
Publication date: 2023-06-23

Abstract

The embodiment of the application provides an event distribution method, an event distribution device and electronic equipment, wherein the method comprises the following steps: displaying a management map divided into a plurality of areas; and in response to an event allocation operation input for an event to be allocated and a target area in the management map, associating the event to be allocated with one or more of the processing personnel corresponding to the target area. Thereby, the efficiency of event distribution is improved.

Description

Event distribution method and device and electronic equipment

Technical Field

The present invention relates to the field of event distribution technologies, and in particular, to an event distribution method, an event distribution device, and an electronic device.

Background

In the related art, when an event occurs in a region is allocated, the event is generally uploaded to a region map, and then specific processing personnel are allocated to the event according to the position of the event in the map.

Disclosure of Invention

The embodiment of the application aims to provide an event distribution method, an event distribution device and electronic equipment so as to improve the event distribution efficiency. The specific technical scheme is as follows:

In a first aspect of the present application, the present application provides an event distribution method, including:

displaying a management map divided into a plurality of areas;

and in response to an event allocation operation input for an event to be allocated and a target area in the management map, associating the event to be allocated with one or more of the processing personnel corresponding to the target area.

In one possible embodiment, the responding to the event allocation operation for the event to be allocated and the target area in the management map, associating the event to be allocated with one or more of the processing personnel corresponding to the target area includes:

in response to detection of a first event of dragging an element corresponding to the event to be allocated in a display interface to a target position in the management map, determining a target area to which the target position belongs, and associating the event to be allocated with one or more of the processing personnel corresponding to the target area; or alternatively, the process may be performed,

in response to detecting a second event of inputting the identification of the event to be allocated to a target position in the management map, determining a target area to which the target position belongs, and associating the event to be allocated with one or more of the processing personnel corresponding to the target area; or alternatively, the process may be performed,

And in response to detecting a third event of inputting the identification or the coordinates of the target area into the element corresponding to the event to be allocated, determining the target area to which the target position belongs, and associating the event to be allocated with one or more of the processing personnel corresponding to the target area.

In a possible embodiment, before the event allocation operation in response to the input for the event to be allocated and the target area in the management map, the method further includes:

receiving event information of an event to be distributed, wherein the event information comprises an event occurrence position;

determining an area to which the event occurrence position belongs as a candidate target area based on the event occurrence position and the position range of each area in the management map;

and displaying the prompt information of the candidate target area.

In one possible embodiment, the correspondence between each area and the processing personnel is preset by the following method:

determining a region to be configured in response to a region determination operation for the management map input;

and determining a target person in response to a person selection operation for the processing person, and setting the corresponding relation between the to-be-configured area and the target person to obtain the corresponding relation between the area and the processing person.

In one possible embodiment, the method further comprises:

responding to a selection operation input for a target area name in an area name list, and displaying a configuration interface identified by the target area name, wherein the configuration interface is provided with an area drawing control;

the determining, in response to an area determination operation for the management map input, an area to be configured includes:

and in response to an operation of drawing an area on the management map through the area drawing control, determining the drawn area as the area to be configured.

In one possible embodiment, the determining the area to be configured in response to an area determination operation for the management map input includes:

determining a region to be configured in response to detecting a region selection operation for the management map input;

in response to detecting an area drawing operation that draws an area in the area to be configured, an area to be configured is determined.

In a second aspect of the present application, the present application provides an event distribution apparatus, comprising:

the area display module is used for displaying the management map divided into a plurality of areas;

and the event distribution module is used for responding to the event distribution operation input for the event to be distributed and the target area in the management map, and associating the event to be distributed with one or more of the processing personnel corresponding to the target area.

In a possible embodiment, the event allocation module is specifically configured to determine, in response to detecting a first event that drags an element corresponding to the event to be allocated in the display interface to a target location in the management map, a target area to which the target location belongs, and associate the event to be allocated with one or more of the processing personnel corresponding to the target area; or alternatively, the process may be performed,

In one possible embodiment, the apparatus further comprises:

the information receiving module is used for receiving event information of an event to be distributed, wherein the event information comprises an event occurrence position;

A candidate determining module, configured to determine, based on the event occurrence position and a position range of each region in the management map, a region to which the event occurrence position belongs as a candidate target region;

and the prompt display module is used for displaying the prompt information of the candidate target area.

In a possible embodiment, the device further includes a setting module, and the correspondence between each area and the processing personnel is preset by the setting module through the following method:

In a possible embodiment, the apparatus further includes a selection module, configured to respond to a selection operation for inputting a target area name in an area name list, and display a configuration interface identified by the target area name, where the configuration interface is provided with an area drawing control;

the setting module determines an area to be configured in response to an area determination operation for the management map input, including: and in response to an operation of drawing an area on the management map through the area drawing control, determining the drawn area as the area to be configured.

In one possible embodiment, the setting module determines the area to be configured in response to an area determination operation for the management map input, including:

In a third aspect of the present application, the present application provides an electronic device, including:

a memory for storing a computer program;

a processor configured to implement the method of any one of the first aspects when executing a program stored on a memory.

In a fourth aspect of the present application, there is provided a computer readable storage medium having a computer program stored therein, which when executed by a processor, implements the method of any of the first aspects.

Embodiments of the present application also provide a computer program product comprising instructions which, when run on a computer, cause the computer to perform the method of any of the first aspects described above.

The beneficial effects of the embodiment of the application are that:

according to the embodiment of the application, the management map comprising the areas can be displayed, and the areas have corresponding relations with the processing staff, so that when the event distribution operation aiming at the event to be distributed and the input of the target area in the management map is responded, the processing staff corresponding to the target area can be associated with the event distribution to be distributed, the processing staff can process the event to be distributed, the event to be distributed can be automatically and efficiently distributed to the processing staff for processing, and the event distribution efficiency is improved.

Of course, not all of the above-described advantages need be achieved simultaneously in practicing any one of the products or methods of the present application.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the following description will briefly introduce the drawings that are required to be used in the embodiments or the description of the prior art, and it is obvious that the drawings in the following description are only some embodiments of the present application, and other embodiments may also be obtained according to these drawings to those skilled in the art.

Fig. 1 is a schematic flow chart of an event distribution method according to an embodiment of the present application;

fig. 2 is a schematic area distribution diagram of a management map according to an embodiment of the present application;

fig. 3 is a schematic flow chart of an information display method according to an embodiment of the present application;

fig. 4 is a schematic flow chart of a correspondence setting method provided in the embodiment of the present application;

fig. 5 is a schematic diagram of a picture display of an area to be configured according to an embodiment of the present application;

FIG. 6 is a schematic diagram of a processor information page provided in an embodiment of the present application;

fig. 7 is an interface schematic diagram of setting a correspondence provided in an embodiment of the present application;

fig. 8 is another flow chart of an event distribution method according to an embodiment of the present application;

FIG. 9 is a schematic flow chart of a method for distributing a processor according to an embodiment of the present disclosure;

FIG. 10 is a schematic diagram of an event distribution interface provided by an embodiment of the present application;

FIG. 11 is a schematic structural diagram of an event distribution apparatus according to an embodiment of the present application;

fig. 12 is a schematic structural diagram of an electronic device according to an embodiment of the present application.

Detailed Description

The following description of the embodiments of the present application will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are only some, but not all, of the embodiments of the present application. Based on the embodiments herein, a person of ordinary skill in the art would be able to obtain all other embodiments based on the disclosure herein, which are within the scope of the disclosure herein.

In an event processing scenario such as a factory floor, factory floor management can be facilitated in combination with capabilities of awareness data networking, AI intelligent parsing, big data analysis, and the like. In this scenario, usually, the command center is required to conduct manual circulation through the AI intelligent analysis report and the violation event (such as the violation operation) generated by manual report, and the distribution processing personnel process the reported event. Based on this, the present application provides an event distribution method, as shown in fig. 1, including:

S101, a management map divided into a plurality of areas is displayed.

S102, in response to an event allocation operation input for an event to be allocated and a target area in a management map, the event to be allocated is associated with one or more of the processing personnel corresponding to the target area.

By selecting the embodiment, the management map comprising the areas can be displayed, and the areas have corresponding relations with the processing staff, so that when the event distribution operation aiming at the event to be distributed and the input of the target area in the management map is responded, the processing staff corresponding to the target area can be associated with the event distribution to be distributed, so that the processing staff processes the event to be distributed, the event to be distributed can be automatically and efficiently distributed to the processing staff for processing, and the event distribution efficiency is improved.

In S101, the management map may display the location of a specific area to be allocated, for example, the location of each street or cell, or each production area of the factory. The management map may be stored in an electronic device of the present application, such as a computer with a screen display function, or may be stored in other memories, from which the present application may be retrieved and displayed in the display management map. The management map may include a plurality of divided areas, and each area may or may not overlap with each other, and each area may be divided according to a function type, for example, a site for producing a product of a same type may be divided into one area in a factory, or may be divided according to an event occurrence frequency, for example, a plurality of areas may be divided in a region with a high event occurrence frequency. And, each region may have its corresponding identification for subsequent distinction, e.g., labeled region 1, region 2, region 3, etc. The dividing process of each area may be to obtain one area by framing an area on the management map by a mouse-in-frame manner, or may be to draw an area on the management map by a touch screen manner, or the like, which is not limited in this application.

In S102, the event to be distributed may be generated after the condition of each area in the management map is intelligently analyzed by the AI, or may be generated by uploading by personnel managing each area in the management map through APP, two-dimensional code or phone of a terminal (such as a mobile phone, a smart watch, etc.), where it is understood that the event to be distributed is an event to be processed in each area in the management map, which may be that a road surface of a certain place is damaged to be repaired, or a dangerous situation (such as a fire) occurs in a certain place, etc. The event allocation operation is an allocation operation performed on each event to be allocated, so as to associate each event to be allocated with a corresponding target area in the management map, for example, the event allocation operation may be to input an identifier of the event to be allocated to a target position in the management map so as to associate the management map with an area to which the target position belongs, or may be to input coordinates of the event to be allocated to a target position in the management map so as to associate the management map with an area to which the target position belongs.

As one example, the present application provides a specific method of responding to event allocation operations, comprising:

in response to detecting a first event of dragging an element corresponding to an event to be allocated in a display interface to a target position in a management map, determining a target area to which the target position belongs, and associating the event to be allocated with one or more of the processing personnel corresponding to the target area; or alternatively, the process may be performed,

In response to detecting a second event of inputting an identification of an event to be allocated to a target position in the management map, determining a target area to which the target position belongs, and associating the event to be allocated with one or more of the processing personnel corresponding to the target area; or alternatively, the process may be performed,

in response to detecting a third event in which the identification or coordinates of the target area are input into the element corresponding to the event to be allocated, determining the target area to which the target position belongs, and associating the event to be allocated with one or more of the processing personnel corresponding to the target area.

For example, the target location may be a location where the event to be allocated is expected to be processed. For example, the places where different events to be distributed may occur may be different, so that the places where the events to be distributed need to be processed may also be different, and if the events to be distributed are road surface damage and maintenance needs to be performed, a technician may take the place where the road surface damage is generated as a target position in the event distribution operation, and drag the element of the events to be distributed to the position corresponding to the place in the management map.

The elements corresponding to the events to be allocated are used for distinguishing different events to be allocated, and the elements can be pictures representing the events to be allocated, or sequence numbers obtained by sequencing the events to be allocated, which is not limited in the application. The display interface comprises a management map and an element list of the event to be distributed, the display interface displays the element list, and a technician can drag an element corresponding to the event to be distributed in the element list to drag the element to a target position in the management map. And the execution main body determines a target area to which the target position belongs when the first event that the element corresponding to the event to be allocated in the display interface is dragged to the target position in the management map is detected, and associates the event to be allocated, which corresponds to the element, with a corresponding processor of the target area, so that the processor processes the event to be allocated.

In another possible embodiment, there may be an input field in each area of the management map, so that a technician may input an identifier of the event to be allocated to the target location of the target area, where the identifier of the event to be allocated is used to distinguish between different events to be allocated, and may be a numerical sequence number of the event to be allocated, or an acronym related to the event to be allocated, and the application is not limited. And the execution main body determines a target area to which the target position belongs when detecting a second event of dragging the identifier corresponding to the event to be distributed in the display interface to the target position in the management map, and associates the event to be distributed corresponding to the element with a processor corresponding to the target area, so that the processor processes the event to be distributed.

In another possible embodiment, when the executing body detects that the identifier or the coordinate of any area is input into the element corresponding to any event to be allocated on the management map, it indicates that the third event is detected, where the area is a target area, and the event to be allocated needs to be associated with a processor corresponding to the target area. The identification of the region is used for distinguishing different regions, which may be numbers or letters, and the coordinate of the region may be the coordinate of the center point of the region, the coordinate of the boundary of the region, or the like, for distinguishing different region positions. And if the execution main body detects the third event, associating the event to be distributed with a processor corresponding to the target area, so that the processor processes the event to be distributed.

The embodiment is selected and used, and a specific method for associating the event to be allocated with the processor corresponding to the target area in response to the event allocation operation is provided, and the event to be allocated and the processor corresponding to the event to be allocated can be efficiently and accurately associated by detecting the dragging of the event element to be allocated, the input of the event identifier to be allocated or the input of the target area identifier or the coordinate event, so that the event to be allocated is efficiently processed.

As described above, the operations on the target location detected in each event of the execution subject need to further determine the target area to which the target location belongs, so as to associate the handler corresponding to the target area with the event to be allocated. Based on this, the present application also provides a specific method for determining a target area according to a target position, specifically, since a plurality of areas are already divided in the management map and each area has a boundary corresponding to the area, coordinate data corresponding to the boundary of each area may be stored in advance in the execution body or other databases, after the target position is obtained, a target coordinate corresponding to the target position in the management map is determined first, the target coordinate is compared with the coordinate of the boundary of each area, and it is determined in which coordinate range corresponding to the boundary of each area the target belongs to, and it is determined that the coordinate range includes the area as the target area. For example, if the target coordinates are (2, 2), and the coordinate range of one rectangular region boundary is (0, 0), (0, 5), (6, 0), (6, 5), it can be said that the target coordinates are located within the coordinate range of the region boundary. In another scenario, if the coordinate data of each region is compared with the target coordinates, and the target coordinates are displayed not to be within the coordinate range of any region, it is indicated that the target position selected by the event distribution operation is invalid, and a related prompt can be displayed, so that the technician can perform the event distribution operation again.

By adopting the embodiment, the target area corresponding to the event to be distributed can be accurately determined according to the event distribution operation, so that the processing personnel can be distributed for the event to be distributed later, and the accuracy of event distribution is improved.

For example, in this application, the multiple areas may be overlapped, and in this case, if the target location is selected at the position where the multiple areas overlap, the area to which the target location belongs may be multiple, and thus the target area needs to be determined from the multiple areas, so as to associate a suitable handler for the event to be allocated. Based on the method, the method for determining the target area is also provided, and the area with the lowest priority in the area where the target position belongs is determined.

Specifically, if overlapping occurs between the regions, the following two cases may be included: in case 1, the overlapping areas are included in a top-bottom order, for example, see the left area list of fig. 2, two streets are included under the a area, and a plurality of communities are included under one street, and see the map portion of fig. 2, the area of the a area overlaps with the B street and the E street, and the a area is an upper area of the B street and the E street in administration, so that it can be said that the area of the a area has a top-bottom order inclusion relationship with the area of the B street and the area of the E street, and the area of the a area is an upper area of the B street and the area of the E street. In case 2, the overlapping areas are in the same hierarchical relationship, that is, the two overlapping areas correspond to the same administrative level, for example, the area of the C community and the area of the D community in fig. 2 are the same hierarchical area.

In the embodiment of the present application, the priority of a region is positively related to the scale of the region and also positively related to the administrative level of the region, for example, the administrative level of a region is higher than the priority of the street to which the region belongs, and thus the priority of the region is higher than the priority of the street. In the present embodiment, if the area overlapping is the above-mentioned case 1, the area with the lowest priority (i.e., the administrative level) among the areas to which the target position belongs is determined as the target area, and if it is detected that the area to which the target position belongs is the a area and the B street, the area corresponding to the B street should be taken as the target area, as illustrated in fig. 2. Therefore, the area with the lowest priority is used as the target area in the plurality of areas, so that the range of the target area can be reduced, the selection range of the processing personnel is further reduced, and the event to be distributed is associated with the proper processing personnel. Although it has been determined that the target area is the area with the lowest priority and the handler corresponding to the target area is associated with the event to be allocated, in a possible embodiment, in the process of processing the event to be allocated, the handler corresponding to the target area may also report the processing result to the handler corresponding to the area with the higher priority (administrative level) in the area to which the target location belongs.

If the areas overlap in case 2, any one or any of the areas to which the target position belongs may be regarded as the target area, and it is to be understood that in case 2, the priority of each area to which the target position belongs is the same, and therefore, the area with the lowest priority may be any one, and further in this case, any one area may be regarded as the target area according to the need or experience, or all the areas to which the target position belongs may be regarded as the target area, which is not limited in this application.

By adopting the embodiment, under the condition that the target position belongs to a plurality of areas, a more proper target area can be determined, and more reasonable processing personnel are determined for the event to be distributed, so that the processing efficiency of the event to be distributed is further improved.

It will be appreciated that the processing efficiency of the event to be allocated is related to the selection of the processing personnel, and the determination of the processing personnel is related to the target area, so if a reasonable target area can be determined for the event to be allocated, the processing efficiency of the event to be allocated can be improved. Based on this, the present application also provides an information presentation method, as shown in fig. 3, before responding to an event allocation operation for an event to be allocated and a target area input in a management map, the method including:

S301, receiving event information of an event to be distributed.

S302, determining the area to which the event occurrence position belongs as a candidate target area based on the event occurrence position and the position range of each area in the management map.

S303, displaying the prompt information of the candidate target area.

Wherein, in S301, the event information includes an event occurrence position.

The system database or the execution body may acquire the event to be allocated and the related information thereof in the manner in S102, and then sort and store the event to be allocated to obtain event information of each event to be allocated, including occurrence time, event description, event location, and the like of the event to be allocated. For example, the personnel managing each area in the map uploads the found event to a system database or an execution subject by means of APP, two-dimensional code or telephone of a terminal (such as a mobile phone, a smart watch and the like), and the system database or the execution subject generates event information according to the uploaded content.

In S302, the executing body may determine an event occurrence position of each event to be allocated from the event information stored in the system database or the executing body. And determining the area to which the event occurs based on the event occurrence position of the event to be distributed and the position range of each area as a candidate target area. The method for determining the area to which the event occurs is similar to the method for determining the area to which the target position belongs, and will not be described in detail herein, and specific reference may be made to the description of the method for determining the target area to which the target position belongs.

In S303, the prompting information of the candidate target area may include an identifier, an element, or a coordinate of the candidate target area, or the like, or may include an event to be allocated corresponding to the candidate target area, which is used to prompt a technician that the position where the event to be allocated occurs is located, or may be a contour of the candidate target area that is highlighted, so as to provide a selection reference of the target area for the technician when the technician inputs the event allocation operation. It can be understood that the area to which the event occurrence position belongs is taken as the candidate target area and the prompt information of the candidate target area is displayed, so that a technician can know the occurrence area of the event to be allocated when selecting the target area, and select the target area from the candidate target areas, and as the event to be allocated occurs in the position range of the target area, a processor corresponding to the target area can quickly grasp the related information of the event to be allocated when processing the event to be allocated, and can also process efficiently. For example, if the event to be allocated is a road surface damage and repair is needed, the event occurrence position of the event to be allocated is a road surface damage position, and the candidate target area is an area where the road surface is damaged, at this time, the prompt information of the candidate target area is displayed, so that a technician can select the target area from the candidate target area later, and the processor corresponding to the target area can quickly arrive at the site repair road surface of the event occurrence position because the position range of the target area includes the road surface damage position.

By adopting the embodiment, the candidate target area is determined according to the event occurrence position of the event to be distributed, and the prompt information of the candidate target area is displayed, so that a technician can determine the target area from the candidate target area preferentially in the follow-up process, and the processor corresponding to the target area can process the event to be distributed efficiently and rapidly.

In response to an event viewing operation for viewing event information to be distributed, displaying the event information to be distributed, the event information to be distributed including: the occurrence time of the event to be allocated, the event description and the event location.

The corresponding relation between the areas and the processing personnel can be preset in the system database or the execution main body, and the corresponding processing personnel are allocated to different areas to process the events to be allocated of the areas. Specifically, the correspondence may be set according to related information of the processing personnel, for example, the functions, the number, and the like of the processing personnel, and reasonable processing personnel are set for each area.

As an example, the correspondence is preset by the following method, as shown in fig. 4, including:

s401, in response to an area determination operation for managing map input, an area to be configured is determined.

S402, determining a target person in response to a person selection operation for the processing person, and setting a corresponding relation between the area to be configured and the target person to obtain the corresponding relation between the area and the processing person.

In S401, it is understood that, when the correspondence between the area and the processing person is set, the area in the management map may be already divided or may be newly divided, and in an example, before responding to the area determining operation, the technician may further determine a new area in the management map, and then subsequently set the processing person for the newly divided area.

If a processing person needs to be set for a certain area, the technician can select the area in the management map through an area determination operation, the execution subject responds to the area determination operation, and the area selected in the area determination operation is used as the area to be configured. Specifically, the region determining operation may be selected by pointing with a mouse, or may be selected by a touch screen, or may be selected by other input methods, which is not limited in this application.

As an example, the method for determining the area to be configured includes:

s4011, in response to detecting a region selection operation for managing map input, determining a region to be configured.

S4012, in response to detecting an area drawing operation of drawing an area in the area to be configured, determining the area to be configured.

In S4011, the management map itself includes various regions, for example, various city and district location ranges, and the determined geographical regions such as the city and district in the management map are defined as regions. Before determining the area to be configured, the area to be configured where the area to be configured is located can be determined through area selection operation. Specifically, the region selection operation may be selecting a region in a region list in the management map, or may directly select any position in a region range in the management region, or may directly input a region identifier to be selected in a region selection input field of the management map, and if the main body detects the region selection operation, the region carried by the region selection operation determines a region to be configured. As one example, the execution subject may distinguish the color of the region range of the region to be configured from the color of the other region in the management map so that the subsequent technician draws the region to be configured in the region to be configured.

In S4012, after selecting the region to be configured, a technician draws a region range of a region to be divided in the region to be configured through a region drawing operation, wherein the region drawing operation may be drawing a rectangular box through a mouse, or directly inputting a region boundary coordinate of the region to be drawn in a region input field, and after executing a main body to detect the region drawing operation, taking the drawn region as the region to be configured. In one possible embodiment, after the execution body detects the region drawing operation, it is further determined whether the drawn region is in the region to be configured, and if not, a related prompt may be displayed to confirm whether the technician region drawing operation is wrong.

By adopting the embodiment, the region to be configured can be determined firstly, and then the region to be configured is determined in the region to be configured through drawing, so that the situation that the technician cannot accurately position the position of the region to be configured when drawing the region to be configured due to overlarge management map is avoided, and the accuracy of the position of the region to be configured is improved.

In one possible embodiment, after determining the area to be configured in response to an area determination operation for managing map input, a picture view entry of the area to be configured may also be displayed.

Specifically, as shown in fig. 5, a picture of a more representative building in the area to be configured may be displayed, or a satellite map corresponding to the area to be configured may be displayed, so that a technician may perform related understanding on the area to be configured, and configure appropriate processors for the area to be configured.

In S402, after determining the area to be configured, the technician may select the processing personnel through a personnel selection operation, and the execution subject responds to the selected processing personnel selected in the personnel selection operation, and uses the processing personnel as a target personnel to be associated with the area to be configured, thereby setting a corresponding relationship between the area to be configured and the target personnel. Based on this, the correspondence between the region and the processing person is obtained. The number of the target personnel can be one or a plurality of, and the target personnel corresponding to the area to be configured can be updated, modified and the like through personnel selection operation in the follow-up process. In one possible embodiment, after setting the target person for the area to be configured, the responsible person selected in the responsible person setting operation may be determined from the target person in response to the responsible person setting operation, and the name or other information of the responsible person is displayed in the area list of the target area in the management map, so that the subsequent event to be distributed can be coordinated by the responsible person and processed efficiently.

In one example, the execution body or the system database may store related information of each processor in advance, for example, information of a user name, a mobile phone number, a mailbox, a job number, etc. of each processor, as shown in fig. 6, and display related states of each processor, for example, functions of the processor, a current working state, a state of a terminal held by the processor, etc., and may perform related operations on the processor at this interface, for example, adding, deleting, editing information, saving information, etc. Based on the information, the related information of each processing person can be known in detail when the technician performs the personnel selection operation, and the proper processing person is set for each area according to the related information.

Referring to fig. 7, fig. 7 is a schematic interface diagram of setting a correspondence relationship according to an embodiment of the present application, where a management map is located in the center, a list on the left side of the management map shows a region list, a list of processors corresponding to a certain region is shown on the right side of the management map, and the processors corresponding to a certain region may be added, deleted, etc. through a personnel selection operation.

By adopting the embodiment, reasonable processing personnel can be set for each area in advance, so that the events to be distributed of the target area can be sent to the reasonable processing personnel for processing, and the event processing efficiency is improved.

In a possible embodiment, when determining the area to be configured, the application further provides a method for determining the area to be configured, where the method includes:

s4010a, in response to a selection operation for the target area name input in the area name list, presents a configuration interface identified by the target area name.

S4011a, in response to an operation of drawing an area on the management map through the area drawing control, the drawn area is determined as the area to be configured.

S4012a, in response to detecting an area drawing operation of drawing an area in the area to be configured, determines the area to be configured.

Wherein, in S4010a, the configuration interface is provided with a region drawing control.

The region drawing control is used for drawing a region range in the management map, the region names in the region name list are the region names of the region ranges which are not drawn yet, a technician selects a target region name of a region to be drawn in the region name list through selection operation, and the execution main body responds to the selection operation to display a configuration interface corresponding to the target region name, so that the technician draws the corresponding region range for the target region name.

In S4011a, a technician draws an area range in a management map through an area drawing space, executes an operation of a main body responding to the drawn area, determines the area range drawn by the technician, and determines the drawn area as an area corresponding to a target area name, thereby obtaining an area to be configured.

By selecting the embodiment, a specific drawing method of the area to be configured is provided, so that technicians can draw the area to be configured efficiently, and subsequent determination of the processing personnel is facilitated.

Before determining the area to be configured in response to the area determination operation for managing the map input, further comprising: in response to a selection operation for inputting a target area name in an area name list, displaying a configuration interface of an area to be configured, which is identified by the target area name, wherein the configuration interface is provided with an area drawing control and a user selection control, and in response to an area determination operation for managing map input, determining the area to be configured comprises the following steps:

On the basis that the corresponding relation between the area and the processing personnel is preset, determining the processing personnel corresponding to the target area according to the corresponding relation, and distributing the events to be distributed to the processing personnel corresponding to the target for processing, specifically, each processing personnel can hold a terminal (such as a mobile phone, a smart watch and the like), and each event to be distributed can be generated to the terminal held by the corresponding processing personnel during distribution, so that each processing personnel can process the events to be distributed in time.

It can be understood that each event to be distributed may be distributed to each processor corresponding to the target area, and if some processors have other events to be processed and cannot complete the event to be distributed, then the event to be distributed is further distributed to the processors, which reduces the processing efficiency of the time to be distributed, and therefore, the application further provides an event distribution method, as shown in fig. 8, including:

s801, a management map divided into a plurality of areas is shown.

S802, responding to event distribution operation input for an event to be distributed and a target area in a management map, responding to viewing operation of a processor viewing the target area, and displaying processor information corresponding to the target area.

S803, distributing the event to be distributed to the target processor selected in the processor selection operation in response to the processor selection operation for processor information input.

In S801, the step is the same as S101, please refer to the description of S101, and the description is omitted here.

In S802, the technician may view related information of each processor through a viewing operation of the processor, as described above, and specifically, the viewing operation of each processor may be selecting a target area in the management map, and accordingly, the executing body may display, on a side of the management map, information of the processor corresponding to the target area, such as the function, the status, and the like of each processor, so that the technician may select the target processor according to the information of the processor.

In S803, the technician views the information of the processing personnel, and may select, in combination with the information of the processing personnel, a suitable processing personnel from the processing personnel corresponding to the target area through the selection operation of the processing personnel, and the execution subject determines the target processing personnel from the processing personnel corresponding to the target area in response to the selection operation of the processing personnel, and distributes the event to be distributed to the target processing personnel for processing, for example, sends the event to be distributed to the terminal to which the target processing personnel belongs.

By selecting the embodiment, a flexible method for selecting the processing personnel is provided, so that the events to be distributed are reasonably distributed to the proper target processing personnel, and the processing efficiency of the events to be distributed is improved.

In different scenarios, the number of processors assigned to the event to be assigned may be different, so in one possible embodiment, the present application further provides a method for assigning processors, as shown in fig. 9, where the method includes:

s901, a management map divided into a plurality of areas is shown.

S902, responding to event distribution operation input for an event to be distributed and a target area in a management map, and if the distribution mode is a selection mode, responding to view operation of a processor corresponding to a view target area, and displaying processor information corresponding to the target area.

S903, distributing the event to be distributed to the target processor selected in the processor selecting operation in response to the processor selecting operation for processor information input.

And S904, if the allocation mode is a default mode, allocating the event to be allocated to all the processing personnel corresponding to the target area.

In S901, the step is the same as S101, please refer to the description of S101, and the description is omitted here.

In S902, the allocation mode is an allocation mode of a handler, which may be modified according to the content or type of the event to be allocated, and if the event to be allocated only needs a specific handler to complete the processing, the allocation mode for the event to be allocated may be a selection mode, and in the selection mode, the handler information is displayed in response to the viewing operation of the handler corresponding to the target area, so that the technician may allocate a suitable target handler for the event to be allocated according to the handler information.

In S903, the step is the same as S703, please refer to the related description of S703, and the description is omitted here.

In S904, when all the processors need to process the event to be distributed, the distribution mode may be a default mode, and when the distribution mode is the default mode, the event to be distributed may be directly distributed to all the processors corresponding to the target area when the event distribution operation is detected, so that all the processors can process the event to be distributed in time.

According to the embodiment, the processing personnel corresponding to the proper target area are allocated to the event to be allocated according to different conditions, so that the event to be allocated is efficiently processed while the processing resources of the processing personnel are not wasted.

Referring to fig. 10, fig. 10 is a schematic diagram of an event distribution interface provided in an embodiment of the present application, where a central portion is a management map, the management map includes an area identified by a number, the left side of the management map displays the identification, address and processor information of each area, and the right side of the management map displays a list of events to be distributed.

Corresponding to the event distribution method provided in the present application, the present application further provides an event distribution device, as shown in fig. 11, including:

a region presentation module 1101 for presenting a management map divided into a plurality of regions;

the event allocation module 1102 is configured to associate an event to be allocated with one or more of the processing personnel corresponding to a target area in the management map in response to an event allocation operation input for the event to be allocated and the target area.

In a possible embodiment, the event allocation module 1102 is specifically configured to, in response to detecting a first event that drags an element corresponding to the event to be allocated in the display interface to a target location in the management map, determine a target area to which the target location belongs, and associate the event to be allocated with one or more of the processing personnel corresponding to the target area; or alternatively, the process may be performed,

In a possible embodiment, the determining, by the event allocation module 1102, a target area to which the target location belongs includes:

and determining the area with the lowest priority in the area to which the target position belongs as a target area.

In one possible embodiment, the apparatus further comprises:

In one possible embodiment, the method further comprises:

In a possible embodiment, the setting module is further configured to display a picture view entry of the area to be configured after determining the area to be configured in response to an area determination operation for the management map input.

In a possible embodiment, the apparatus further comprises a handler selection module for associating the event to be distributed with one or more handlers corresponding to the target area by:

responding to the checking operation of the processor checking the target area, and displaying the processor information corresponding to the target area;

and responding to the processor selection operation aiming at the processor information input, and distributing the event to be distributed to the target processor selected in the processor selection operation.

In a possible embodiment, the processor selecting module is specifically configured to, if the allocation mode is a selecting mode, respond to a viewing operation of a processor corresponding to the target area, and display processor information corresponding to the target area;

The apparatus further comprises: and the default module is used for distributing the event to be distributed to all the processing personnel corresponding to the target area if the distribution mode is the default mode.

In the technical scheme of the application, the related operations of acquiring, storing, using, processing, transmitting, providing, disclosing and the like of the personal information of the user are all performed under the condition that the authorization of the user is obtained.

The embodiment of the application also provides an electronic device, as shown in fig. 12, including:

a memory 1201 for storing a computer program;

the processor 1202, when executing the program stored in the memory 1201, performs the following steps:

displaying a management map divided into a plurality of areas;

And the electronic device may further comprise a communication bus and/or a communication interface, through which the processor 1202, the communication interface, and the memory 1201 communicate with each other.

The communication bus mentioned above for the electronic devices may be a peripheral component interconnect standard (Peripheral Component Interconnect, PCI) bus or an extended industry standard architecture (Extended Industry Standard Architecture, EISA) bus, etc. The communication bus may be classified as an address bus, a data bus, a control bus, or the like. For ease of illustration, the figures are shown with only one bold line, but not with only one bus or one type of bus.

The communication interface is used for communication between the electronic device and other devices.

The Memory may include random access Memory (Random Access Memory, RAM) or may include Non-Volatile Memory (NVM), such as at least one disk Memory. Optionally, the memory may also be at least one memory device located remotely from the aforementioned processor.

The processor may be a general-purpose processor, including a central processing unit (Central Processing Unit, CPU), a network processor (Network Processor, NP), etc.; but also digital signal processors (Digital Signal Processor, DSP), application specific integrated circuits (Application Specific Integrated Circuit, ASIC), field programmable gate arrays (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components.

In yet another embodiment provided herein, there is also provided a computer readable storage medium having stored therein a computer program which when executed by a processor implements the steps of any of the event distribution methods described above.

In yet another embodiment provided herein, there is also provided a computer program product containing instructions that, when run on a computer, cause the computer to perform any of the event distribution methods of the above embodiments.

In the above embodiments, it may be implemented in whole or in part by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When loaded and executed on a computer, produces a flow or function in accordance with embodiments of the present application, in whole or in part. The computer may be a general purpose computer, a special purpose computer, a computer network, or other programmable apparatus. The computer instructions may be stored in or transmitted from one computer-readable storage medium to another, for example, by wired (e.g., coaxial cable, optical fiber, digital Subscriber Line (DSL)), or wireless (e.g., infrared, wireless, microwave, etc.). The computer readable storage medium may be any available medium that can be accessed by a computer or a data storage device such as a server, data center, etc. that contains an integration of one or more available media. The usable medium may be a magnetic medium (e.g., floppy Disk, hard Disk, tape), an optical medium (e.g., DVD), or a Solid State Disk (SSD), etc.

It is noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

In this specification, each embodiment is described in a related manner, and identical and similar parts of each embodiment are all referred to each other, and each embodiment mainly describes differences from other embodiments. In particular, for apparatus, electronic devices, computer readable storage medium embodiments, since they are substantially similar to method embodiments, the description is relatively simple, and relevant references are made to the partial description of method embodiments.

The foregoing description is only of the preferred embodiments of the present application and is not intended to limit the scope of the present application. Any modifications, equivalent substitutions, improvements, etc. that are within the spirit and principles of the present application are intended to be included within the scope of the present application.

Claims

1. A method of event distribution, the method comprising:

displaying a management map divided into a plurality of areas;

2. The method of claim 1, wherein the associating the to-be-allocated event with one or more of the processing personnel corresponding to the target area in response to an event allocation operation for the to-be-allocated event and the target area in the management map comprises:

3. The method of claim 1, wherein prior to the event allocation operation in response to input for the event to be allocated and the target area in the management map, the method further comprises:

and displaying the prompt information of the candidate target area.

4. A method according to any one of claims 1 to 3, wherein the correspondence between each area and the treating person is preset by the following method:

5. The method according to claim 4, wherein the method further comprises:

6. The method of claim 4, wherein the determining the area to be configured in response to an area determination operation for the management map input comprises:

7. An event distribution apparatus, said apparatus comprising:

8. The apparatus of claim 7, wherein the event allocation module is specifically configured to, in response to detecting a first event that drags an element corresponding to the event to be allocated in the display interface to a target location in the management map, determine a target area to which the target location belongs, and associate the event to be allocated with one or more of the processors corresponding to the target area; or alternatively, the process may be performed,

In response to detecting a third event of inputting the identification or the coordinates of the target area into the element corresponding to the event to be allocated, determining the target area to which the target position belongs, and associating the event to be allocated with one or more of the processing personnel corresponding to the target area;

the apparatus further comprises:

the prompt display module is used for displaying the prompt information of the candidate target area;

the apparatus further comprises: the module is arranged and the module is arranged,

the equipment module is used for the corresponding relation between each area and the processing personnel, and the setting module is preset by the following method:

responding to personnel selection operation aiming at a processing personnel, determining a target personnel, and setting the corresponding relation between the to-be-configured area and the target personnel to obtain the corresponding relation between the area and the processing personnel;

The device further comprises a selection module, a display module and a control module, wherein the selection module is used for responding to the selection operation input for the target area name in the area name list and displaying a configuration interface identified by the target area name, and the configuration interface is provided with an area drawing control;

the setting module determines an area to be configured in response to an area determination operation for the management map input, including: responsive to an operation of drawing an area on the management map by the area drawing control, determining the drawn area as the area to be configured;

the setting module determines an area to be configured in response to an area determination operation for the management map input, including:

9. An electronic device, comprising:

a memory for storing a computer program;

a processor for implementing the method of any of claims 1-6 when executing a program stored on a memory.

10. A computer readable storage medium, characterized in that the computer readable storage medium has stored therein a computer program which, when executed by a processor, implements the method of any of claims 1-6.