CN116186224A - Internet-based electronic commerce platform management method and system - Google Patents

Internet-based electronic commerce platform management method and system Download PDF

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CN116186224A
CN116186224A CN202310201719.0A CN202310201719A CN116186224A CN 116186224 A CN116186224 A CN 116186224A CN 202310201719 A CN202310201719 A CN 202310201719A CN 116186224 A CN116186224 A CN 116186224A
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李学年
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Hubei Qibao Information Technology Co ltd
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Abstract

The application relates to an electronic commerce platform management method and system based on the Internet, comprising the following steps: based on a preset internet communication module, acquiring an initial query question of a current e-commerce information query subject in real time, performing error filtering on the actual question data, screening a pre-stored question matched with the current actual query question from a preset pre-questions storage library, setting the pre-stored question as a current similar question, judging whether the prior question solution data corresponding to the current similar question is previously solved, if not, transmitting the prior question solution data corresponding to the current similar question to a preset e-commerce question response subject, and pushing the current manual response result to the current e-commerce information query subject. The invention realizes active access to the manual work and improves the speed in the data processing process of the electronic commerce platform by manual reply and butt joint, thereby improving the satisfaction degree of users.

Description

Internet-based electronic commerce platform management method and system
Technical Field
The present application relates to the field of electronic commerce technologies, and in particular, to an electronic commerce platform management method and system based on the internet.
Background
Electronic commerce generally refers to a novel business operation mode for realizing online shopping of consumers, online transaction and online electronic payment among merchants, and various business activities, transaction activities, financial activities and related comprehensive service activities based on browser/server application modes in a global and wide-ranging business trade activities in an internet open network environment.
At present, various methods for platform management of electronic commerce are disclosed, for example, in the patent application number CN201911177495.4, which discloses a method for platform management of electronic commerce, and an electronic commerce platform is provided, where the method for platform management includes: receiving the data of the electronic commerce management system and the electronic commerce display system and analyzing the data; and performing participant management and target transaction management according to the analyzed data.
Although the technical scheme disclosed in the above patent document can make the management efficiency of the online exhibition higher, it still has a disadvantage for the background inquiry processing of the user, and it can only provide and receive the data of the electronic commerce management system and the electronic commerce display system and analyze the data; and performing functions of participating management and target transaction management according to the analyzed data, but when a user inquires, the contents stored in the database are generally compared, and then mechanical reply is performed according to the comparison result, so that the problems of low processing rate and low user satisfaction are caused.
Disclosure of Invention
In view of the foregoing, it is desirable to provide an internet-based e-commerce platform management method and system that can improve query data processing efficiency and user satisfaction.
The technical scheme of the invention is as follows:
an internet-based e-commerce platform management method, the method comprising:
acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, performing error filtering on the actual question data, and generating current actual query questions after the error filtering, wherein one current E-commerce information query main body corresponds to one internet communication module, one current E-commerce information query main body corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions; screening out the pre-stored questions matched with the current actual query questions from a preset pre-stored question memory bank according to the current actual query questions, and setting the pre-stored questions as current similar questions, wherein the pre-stored question memory bank is preset, and a plurality of pre-stored questions and pre-stored question resolution data corresponding to the pre-stored questions are stored in the pre-stored question memory bank; judging whether the previous problem solving data corresponding to the current similar problem is previously solved, if so, pushing the previous problem solving data which is previously solved to the current E-commerce information inquiring body; if not, the prior problem solving data corresponding to the current similar problem is sent to a preset E-commerce problem replying main body based on a preset internet transmission module, a current manual replying result fed back by the E-commerce problem replying main body is obtained, and the current manual replying result is pushed to the current E-commerce information inquiring main body.
Specifically, if not, transmitting the previous problem solving data corresponding to the current similar problem to a preset E-commerce problem reply main body based on a preset internet transmission module, acquiring a current manual reply result fed back by the E-commerce problem reply main body, and pushing the current manual reply result to the current E-commerce information inquiry main body; the method specifically comprises the following steps:
if not, transmitting the previous problem solving data corresponding to the current similar problem to a preset E-commerce problem reply main body based on a preset internet transmission module, and acquiring a reply and identification result of the E-commerce problem reply main body on the previous problem solving data corresponding to the current similar problem; generating a correct score of the current result according to the reply identification result, and acquiring an actual correct grade of the correct score of the current result; acquiring customer service authority levels matched with the actual correct levels according to the actual correct levels, wherein one actual correct level corresponds to one service authority level and one service authority level corresponds to one customer service auditor; the reply and identification result is sent to a customer service auditor corresponding to the customer service authority level matched with the actual correct level, and the actual feedback suggestion of the customer service auditor is obtained; acquiring a current manual answer result according to the actual feedback suggestion and the answer determination result; and acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the current manual answer result to the current e-commerce information inquiry main body, and displaying the current manual answer result to the current e-commerce information inquiry main body in the display mode.
Specifically, whether the previous problem solving data corresponding to the current similar problem is previously solved is judged, if yes, the previous problem solving data which is previously solved is pushed to the current e-commerce information inquiring body; the method specifically comprises the following steps:
acquiring a problem solving tag corresponding to previous problem solving data corresponding to the current similar problem, wherein the problem solving tag is preset, and one previous problem solving data corresponds to one problem solving tag; judging whether the problem solving label is a solved label according to the problem solving label; if yes, judging that the previous problem solving data corresponding to the current similar problem is solved previously; acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the previously solved previous problem solving data to the current e-commerce information inquiry main body, and displaying the previously solved previous problem solving data to the current e-commerce information inquiry main body in the display mode; if not, the previous problem solving data corresponding to the current similar problem is not solved.
Specifically, an initial query question of a current e-commerce information query subject is obtained in real time based on a preset internet communication module, error filtering is carried out on actual question data, and a current actual query question is generated after error filtering, wherein one current e-commerce information query subject corresponds to one internet communication module, one current e-commerce information query subject corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions; the method specifically comprises the following steps:
Acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, wherein the number of the initial query questions is a plurality of; comparing the similarity of each initial query question corresponding to the current E-commerce information query subject, and respectively generating a sentence similarity value, wherein one initial query question is compared with the other initial query question to correspondingly generate the sentence similarity value; screening statement similarity values with values reaching preset similarity, and setting the statement similarity values with values reaching the preset similarity as similarity of the same batch; acquiring two initial query questions corresponding to the same batch of similarity, and fusing the two initial query questions to generate a combined query question, wherein the initial query questions except the combined query question are common query questions; sorting the combined query questions and the common query questions, and generating a sorted question sequence, wherein the sorted question sequence comprises current query questions which are sequentially arranged; and carrying out wrongly written word recognition on each current inquiry question and generating a current actual inquiry question.
Specifically, the combined query questions and the common query questions are ranked, and a ranked sequence of questions is generated, wherein the ranked sequence of questions comprises current query questions arranged in sequence; the method specifically comprises the following steps:
acquiring the earliest query time of the initial query questions corresponding to the combined query questions; acquiring the actual query time of the common query questions; sorting according to the actual inquiry time and the earliest inquiry time and time sequence, and generating an initial sorting problem sequence; acquiring the actual number of initial query questions contained in the combined query questions; judging whether the actual number is greater than or equal to a preset standard number; if not, setting the initial sequencing problem sequence as a sequencing problem sequence; and if so, ranking the merged query questions corresponding to the actual number greater than or equal to the standard number to the front of the initial ranking question sequence, and generating a ranked question sequence after re-ranking.
An internet-based e-commerce platform management method system, the system comprising:
the system comprises a question acquisition module, a question filtering module and a question filtering module, wherein the question acquisition module is used for acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, carrying out error filtering on actual question data, and generating current actual query questions after the error filtering, wherein one current E-commerce information query main body corresponds to one internet communication module, one current E-commerce information query main body corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions;
The problem screening module is used for screening out a pre-stored problem matched with the current actual query problem from a preset pre-stored problem storage library according to the current actual query problem, and setting the pre-stored problem as a current similar problem, wherein the pre-stored problem storage library is preset, and a plurality of pre-stored problems and pre-stored problem solution data corresponding to the pre-stored problems are stored in the pre-stored problem storage library;
the problem judging module is used for judging whether the previous problem solving data corresponding to the current similar problem is previously solved, and if so, pushing the previous problem solving data which is previously solved to the current E-commerce information inquiring body;
and the question pushing module is used for sending the previous question solving data corresponding to the current similar question to a preset E-commerce question replying main body based on a preset internet transmission module if the question pushing module is judged to be negative, acquiring a current manual replying result fed back by the E-commerce question replying main body, and pushing the current manual replying result to the current E-commerce information inquiring main body.
Specifically, the problem pushing module is further configured to:
If not, transmitting the previous problem solving data corresponding to the current similar problem to a preset E-commerce problem reply main body based on a preset internet transmission module, and acquiring a reply and identification result of the E-commerce problem reply main body on the previous problem solving data corresponding to the current similar problem; generating a correct score of the current result according to the reply identification result, and acquiring an actual correct grade of the correct score of the current result; acquiring customer service authority levels matched with the actual correct levels according to the actual correct levels, wherein one actual correct level corresponds to one service authority level and one service authority level corresponds to one customer service auditor; the reply and identification result is sent to a customer service auditor corresponding to the customer service authority level matched with the actual correct level, and the actual feedback suggestion of the customer service auditor is obtained; acquiring a current manual answer result according to the actual feedback suggestion and the answer determination result; acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the current manual answer result to the current e-commerce information inquiry main body, and displaying the current manual answer result to the current e-commerce information inquiry main body in the display mode;
The problem judging module is further used for:
acquiring a problem solving tag corresponding to previous problem solving data corresponding to the current similar problem, wherein the problem solving tag is preset, and one previous problem solving data corresponds to one problem solving tag; judging whether the problem solving label is a solved label according to the problem solving label; if yes, judging that the previous problem solving data corresponding to the current similar problem is solved previously; acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the previously solved previous problem solving data to the current e-commerce information inquiry main body, and displaying the previously solved previous problem solving data to the current e-commerce information inquiry main body in the display mode; if not, the previous problem solving data corresponding to the current similar problem is not solved.
Specifically, the problem acquisition module is further configured to:
acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, wherein the number of the initial query questions is a plurality of; comparing the similarity of each initial query question corresponding to the current E-commerce information query subject, and respectively generating a sentence similarity value, wherein one initial query question is compared with the other initial query question to correspondingly generate the sentence similarity value; screening statement similarity values with values reaching preset similarity, and setting the statement similarity values with values reaching the preset similarity as similarity of the same batch; acquiring two initial query questions corresponding to the same batch of similarity, and fusing the two initial query questions to generate a combined query question, wherein the initial query questions except the combined query question are common query questions; sorting the combined query questions and the common query questions, and generating a sorted question sequence, wherein the sorted question sequence comprises current query questions which are sequentially arranged; performing wrongly written word recognition on each current inquiry question and generating a current actual inquiry question;
The problem acquisition module is further configured to: acquiring the earliest query time of the initial query questions corresponding to the combined query questions; acquiring the actual query time of the common query questions; sorting according to the actual inquiry time and the earliest inquiry time and time sequence, and generating an initial sorting problem sequence; acquiring the actual number of initial query questions contained in the combined query questions; judging whether the actual number is greater than or equal to a preset standard number; if not, setting the initial sequencing problem sequence as a sequencing problem sequence; and if so, ranking the merged query questions corresponding to the actual number greater than or equal to the standard number to the front of the initial ranking question sequence, and generating a ranked question sequence after re-ranking.
A computer device comprising a memory storing a computer program and a processor implementing the steps of the internet-based e-commerce platform management method described above when the processor executes the computer program.
A computer readable storage medium having stored thereon a computer program which when executed by a processor performs the steps of the above-described internet-based e-commerce platform management method.
The invention has the following technical effects:
in order to obtain the accuracy of the questions, the method and the system for managing the e-commerce platform based on the internet are used for carrying out error filtering on the questions, wherein the error filtering comprises filtering similar questions and filtering wrongly written words, specifically, the method comprises the steps of obtaining initial query questions of a current e-commerce information query subject in real time based on a preset internet communication module, carrying out error filtering on actual question data, and generating current actual query questions after the error filtering, wherein one current e-commerce information query subject corresponds to one internet communication module, one current e-commerce information query subject corresponds to at least one initial query question, the number of the current actual query questions is smaller than that of the initial query questions, and in addition, filtering a plurality of repeated questions through error filtering, so that the number of the current actual query questions is smaller than that of the initial query questions; then, in order to raise the efficiency of solving the problem on the e-commerce platform, whether the problem is similar or not is firstly queried, specifically, the problem is selected from the preset problem storage library according to the current actual query problem, the problem is set as the current similar problem, wherein the problem storage library is preset, a plurality of previous problems and the problem solution data corresponding to the previous problems are stored in the problem storage library, then, in order to further raise the efficiency, whether the problem solution data corresponding to the current similar problem is previously solved or not is judged, if yes, the problem solution data corresponding to the previous problem solution data is pushed to the current e-commerce information query body, if no, the problem solution data corresponding to the current similar problem is sent to the preset e-commerce problem body based on the preset internet transmission module, the current artificial result fed back by the e-commerce problem body is obtained, the current artificial result is pushed to the current main body, and the artificial access rate of the current artificial result is improved, and the artificial access of the problem is easily achieved in response to the manual access data in the platform when the answer is met, and the answer is not achieved, and the answer is more satisfactory, the technology is easily achieved, and the answer is only manually accessed to the problem is achieved, and the answer is achieved.
Drawings
FIG. 1 is a flow chart of an Internet-based e-commerce platform management method in one embodiment;
FIG. 2 is a block diagram of a system for Internet-based e-commerce platform management method in one embodiment;
FIG. 3 is an internal block diagram of a computer device in one embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application will be further described in detail with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the present application.
In one embodiment, a data processing terminal is provided, the data processing terminal includes an internet communication module, the internet communication module is used for communicating and information interacting with a communication module of a current e-commerce information inquiry main body, and the data processing terminal is used for: acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, performing error filtering on the actual question data, and generating current actual query questions after the error filtering, wherein one current E-commerce information query main body corresponds to one internet communication module, one current E-commerce information query main body corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions; screening out the pre-stored questions matched with the current actual query questions from a preset pre-stored question memory bank according to the current actual query questions, and setting the pre-stored questions as current similar questions, wherein the pre-stored question memory bank is preset, and a plurality of pre-stored questions and pre-stored question resolution data corresponding to the pre-stored questions are stored in the pre-stored question memory bank; judging whether the previous problem solving data corresponding to the current similar problem is previously solved, if so, pushing the previous problem solving data which is previously solved to the current E-commerce information inquiring body; if not, the prior problem solving data corresponding to the current similar problem is sent to a preset E-commerce problem replying main body based on a preset internet transmission module, a current manual replying result fed back by the E-commerce problem replying main body is obtained, and the current manual replying result is pushed to the current E-commerce information inquiring main body.
The data processing terminal may be, but is not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices.
In one embodiment, as shown in fig. 1, there is provided an internet-based e-commerce platform management method, the method comprising:
step S100: acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, performing error filtering on the actual question data, and generating current actual query questions after the error filtering, wherein one current E-commerce information query main body corresponds to one internet communication module, one current E-commerce information query main body corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions;
step S200: screening out the pre-stored questions matched with the current actual query questions from a preset pre-stored question memory bank according to the current actual query questions, and setting the pre-stored questions as current similar questions, wherein the pre-stored question memory bank is preset, and a plurality of pre-stored questions and pre-stored question resolution data corresponding to the pre-stored questions are stored in the pre-stored question memory bank;
Step S300: judging whether the previous problem solving data corresponding to the current similar problem is previously solved, if so, pushing the previous problem solving data which is previously solved to the current E-commerce information inquiring body;
step S400: if not, the prior problem solving data corresponding to the current similar problem is sent to a preset E-commerce problem replying main body based on a preset internet transmission module, a current manual replying result fed back by the E-commerce problem replying main body is obtained, and the current manual replying result is pushed to the current E-commerce information inquiring main body.
In this embodiment, in order to obtain accuracy of a problem, error filtering is performed on the problem, where the error filtering includes filtering similar problems and filtering wrongly written words, specifically, an initial query problem of a current e-commerce information query main body is obtained in real time based on a preset internet communication module, error filtering is performed on the actual problem data, and a current actual query problem is generated after error filtering, where one current e-commerce information query main body corresponds to one internet communication module, one current e-commerce information query main body corresponds to at least one initial query problem, and the number of current actual query problems is smaller than that of the initial query problems, and in addition, some repeated problems are filtered through error filtering, so that the number of current actual query problems is smaller than that of the initial query problems; then, in order to raise the efficiency of solving the problem on the e-commerce platform, whether the problem is similar or not is firstly queried, specifically, the problem is selected from the preset problem storage library according to the current actual query problem, the problem is set as the current similar problem, wherein the problem storage library is preset, a plurality of previous problems and the problem solution data corresponding to the previous problems are stored in the problem storage library, then, in order to further raise the efficiency, whether the problem solution data corresponding to the current similar problem is previously solved or not is judged, if yes, the problem solution data corresponding to the previous problem solution data is pushed to the current e-commerce information query body, if no, the problem solution data corresponding to the current similar problem is sent to the preset e-commerce problem body based on the preset internet transmission module, the current artificial result fed back by the e-commerce problem body is obtained, the current artificial result is pushed to the current main body, and the artificial access rate of the current artificial result is improved, and the artificial access of the problem is easily achieved in response to the manual access data in the platform when the answer is met, and the answer is not achieved, and the answer is more satisfactory, the technology is easily achieved, and the answer is only manually accessed to the problem is achieved, and the answer is achieved.
In one embodiment, step S400: if not, transmitting the previous problem solving data corresponding to the current similar problem to a preset E-commerce problem reply main body based on a preset internet transmission module, acquiring a current manual reply result fed back by the E-commerce problem reply main body, and pushing the current manual reply result to the current E-commerce information inquiry main body; the method specifically comprises the following steps:
step S410: if not, transmitting the previous problem solving data corresponding to the current similar problem to a preset E-commerce problem reply main body based on a preset internet transmission module, and acquiring a reply and identification result of the E-commerce problem reply main body on the previous problem solving data corresponding to the current similar problem;
step S420: generating a correct score of the current result according to the reply identification result, and acquiring an actual correct grade of the correct score of the current result;
step S430: acquiring customer service authority levels matched with the actual correct levels according to the actual correct levels, wherein one actual correct level corresponds to one service authority level and one service authority level corresponds to one customer service auditor;
Step S440: the reply and identification result is sent to a customer service auditor corresponding to the customer service authority level matched with the actual correct level, and the actual feedback suggestion of the customer service auditor is obtained;
step S450: acquiring a current manual answer result according to the actual feedback suggestion and the answer determination result;
step S460: and acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the current manual answer result to the current e-commerce information inquiry main body, and displaying the current manual answer result to the current e-commerce information inquiry main body in the display mode.
Further, in this embodiment, in order to implement different questions to query different users, thereby improving query efficiency and accuracy of response, if no, the method first sends the previous question-solving data corresponding to the current similar question to a preset e-commerce question-answering main body through a preset internet transmission module, and obtains a result of the reply and identification of the previous question-solving data corresponding to the current similar question by the e-commerce question-answering main body; the internet transmission module is used for improving data transmission efficiency in a communication mode based on internet technology, the reply and identification result is preliminary judgment made by the e-commerce question reply main body, and in order to reply the questions of the clients more accurately, the current result is correctly scored through superior further scoring, particularly by generating the current result according to the reply and identification result, and the actual correct grade of the current result correct scoring is obtained; acquiring customer service authority levels matched with the actual correct levels according to the actual correct levels, wherein one actual correct level corresponds to one service authority level and one service authority level corresponds to one customer service auditor; then, the reply and identification result is sent to a customer service auditor corresponding to the customer service authority level matched with the actual correct level, and the actual feedback suggestion of the customer service auditor is obtained; in order to improve the reliability of the reply, the current manual reply result is obtained according to the actual feedback proposal and the reply identification result; then, in order to improve user experience, the current manual answer result is pushed to the current e-commerce information inquiring body by acquiring a preset display mode of the current e-commerce information inquiring body, and meanwhile, the current manual answer result is displayed to the current e-commerce information inquiring body in the display mode, so that the result can be displayed in a form that the inquiring body can receive the result, and user experience is improved.
In one embodiment, step S300: judging whether the previous problem solving data corresponding to the current similar problem is previously solved, if so, pushing the previous problem solving data which is previously solved to the current E-commerce information inquiring body; the method specifically comprises the following steps:
step S310: acquiring a problem solving tag corresponding to previous problem solving data corresponding to the current similar problem, wherein the problem solving tag is preset, and one previous problem solving data corresponds to one problem solving tag;
step S320: judging whether the problem solving label is a solved label according to the problem solving label;
step S330: if yes, judging that the previous problem solving data corresponding to the current similar problem is solved previously;
step S340: acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the previously solved previous problem solving data to the current e-commerce information inquiry main body, and displaying the previously solved previous problem solving data to the current e-commerce information inquiry main body in the display mode;
step S350: if not, the previous problem solving data corresponding to the current similar problem is not solved.
Further, in this embodiment, in order to improve the data processing efficiency, the problem-solving tag corresponding to the previous problem-solving data corresponding to the current similar problem is obtained first, where the problem-solving tag is preset, and one of the previous problem-solving data corresponds to one of the problem-solving tags; by setting the tag, the tag displayed on the data is efficiently displayed and marked, so that whether the problem solving tag is a solved tag can be judged according to the problem solving tag; then, if yes, judging that the previous problem solving data corresponding to the current similar problem is solved previously; then, acquiring a preset display mode of the current E-commerce information inquiry main body, pushing the previously solved previous problem solving data to the current E-commerce information inquiry main body, and displaying the previously solved previous problem solving data to the current E-commerce information inquiry main body in the display mode; in addition, if the answer is no, the previous problem solving data corresponding to the current similar problem is not solved, so that when the answer is yes, the answer can be replied by the data of the solved problem, and the reliability and the accuracy of the answer are improved.
In one embodiment, step S100: acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, performing error filtering on the actual question data, and generating current actual query questions after the error filtering, wherein one current E-commerce information query main body corresponds to one internet communication module, one current E-commerce information query main body corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions; the method specifically comprises the following steps:
step S110: acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, wherein the number of the initial query questions is a plurality of;
step S120: comparing the similarity of each initial query question corresponding to the current E-commerce information query subject, and respectively generating a sentence similarity value, wherein one initial query question is compared with the other initial query question to correspondingly generate the sentence similarity value;
step S130: screening statement similarity values with values reaching preset similarity, and setting the statement similarity values with values reaching the preset similarity as similarity of the same batch;
Step S140: acquiring two initial query questions corresponding to the same batch of similarity, and fusing the two initial query questions to generate a combined query question, wherein the initial query questions except the combined query question are common query questions;
step S150: sorting the combined query questions and the common query questions, and generating a sorted question sequence, wherein the sorted question sequence comprises current query questions which are sequentially arranged;
step S160: and carrying out wrongly written word recognition on each current inquiry question and generating a current actual inquiry question.
Further, in order to remove similar problems, firstly, obtaining initial query problems of a current e-commerce information query main body in real time based on a preset internet communication module through comparison of the similarity, wherein the number of the initial query problems is a plurality of; comparing the similarity of each initial query question corresponding to the current E-commerce information query subject, and respectively generating a sentence similarity value, wherein one initial query question is compared with the other initial query question to correspondingly generate the sentence similarity value; then, screening statement similarity values with values reaching preset similarity, and setting the statement similarity values with values reaching the preset similarity to be the same batch similarity, wherein the preset similarity is preset, when the preset similarity is met, two questions are described as belonging to the same sentence or the same question, then in order to prevent redundant processing in a data processing process, question merging is performed, specifically, two initial query questions corresponding to the same batch similarity are obtained, and the two initial query questions are fused to generate a merged query question, wherein the initial query questions except the merged query question are common query questions, and then in order to perform effective and rational solution, the merged query question and the common query questions are sequenced, and a sequenced question sequence is generated, and the sequenced question sequence comprises current query questions which are sequentially arranged; finally, the wrongly written word recognition is carried out on each current question and the current actual question is generated, so that the effective solution of the data is realized.
In one embodiment, step S150: sorting the combined query questions and the common query questions, and generating a sorted question sequence, wherein the sorted question sequence comprises current query questions which are sequentially arranged; the method specifically comprises the following steps:
step S151: acquiring the earliest query time of the initial query questions corresponding to the combined query questions;
step S152: acquiring the actual query time of the common query questions;
step S153: sorting according to the actual inquiry time and the earliest inquiry time and time sequence, and generating an initial sorting problem sequence;
step S154: acquiring the actual number of initial query questions contained in the combined query questions;
step S155: judging whether the actual number is greater than or equal to a preset standard number;
step S156: if not, setting the initial sequencing problem sequence as a sequencing problem sequence;
step S157: and if so, ranking the merged query questions corresponding to the actual number greater than or equal to the standard number to the front of the initial ranking question sequence, and generating a ranked question sequence after re-ranking.
Further, in order to improve the accuracy in the problem error filtering process, the earliest query time of the initial query problem corresponding to the combined query problem is further obtained; then, acquiring the actual query time of the common query questions; then, sorting according to the actual inquiry time and the earliest inquiry time and time sequence, and generating an initial sorting problem sequence; then, acquiring the actual number of the initial query questions contained in the combined query questions; then, judging whether the actual number is larger than or equal to a preset standard number or not; if not, setting the initial sequencing problem sequence as a sequencing problem sequence; therefore, if the answer is yes, the combined query questions corresponding to the actual number greater than or equal to the standard number are ranked to the front of the initial ranking question sequence, and the ranking question sequence is generated after the re-ranking, so that the ordered generation of the sequence is realized, and the regularity in the subsequent question answering process is improved.
In one embodiment, as shown in fig. 2, there is provided an internet-based e-commerce platform management method system, the system comprising:
The system comprises a question acquisition module, a question filtering module and a question filtering module, wherein the question acquisition module is used for acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, carrying out error filtering on actual question data, and generating current actual query questions after the error filtering, wherein one current E-commerce information query main body corresponds to one internet communication module, one current E-commerce information query main body corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions;
the problem screening module is used for screening out a pre-stored problem matched with the current actual query problem from a preset pre-stored problem storage library according to the current actual query problem, and setting the pre-stored problem as a current similar problem, wherein the pre-stored problem storage library is preset, and a plurality of pre-stored problems and pre-stored problem solution data corresponding to the pre-stored problems are stored in the pre-stored problem storage library;
the problem judging module is used for judging whether the previous problem solving data corresponding to the current similar problem is previously solved, and if so, pushing the previous problem solving data which is previously solved to the current E-commerce information inquiring body;
And the question pushing module is used for sending the previous question solving data corresponding to the current similar question to a preset E-commerce question replying main body based on a preset internet transmission module if the question pushing module is judged to be negative, acquiring a current manual replying result fed back by the E-commerce question replying main body, and pushing the current manual replying result to the current E-commerce information inquiring main body.
In one embodiment, the problem pushing module is further configured to:
if not, transmitting the previous problem solving data corresponding to the current similar problem to a preset E-commerce problem reply main body based on a preset internet transmission module, and acquiring a reply and identification result of the E-commerce problem reply main body on the previous problem solving data corresponding to the current similar problem; generating a correct score of the current result according to the reply identification result, and acquiring an actual correct grade of the correct score of the current result; acquiring customer service authority levels matched with the actual correct levels according to the actual correct levels, wherein one actual correct level corresponds to one service authority level and one service authority level corresponds to one customer service auditor; the reply and identification result is sent to a customer service auditor corresponding to the customer service authority level matched with the actual correct level, and the actual feedback suggestion of the customer service auditor is obtained; acquiring a current manual answer result according to the actual feedback suggestion and the answer determination result; acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the current manual answer result to the current e-commerce information inquiry main body, and displaying the current manual answer result to the current e-commerce information inquiry main body in the display mode;
The problem judging module is further used for:
acquiring a problem solving tag corresponding to previous problem solving data corresponding to the current similar problem, wherein the problem solving tag is preset, and one previous problem solving data corresponds to one problem solving tag; judging whether the problem solving label is a solved label according to the problem solving label; if yes, judging that the previous problem solving data corresponding to the current similar problem is solved previously; acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the previously solved previous problem solving data to the current e-commerce information inquiry main body, and displaying the previously solved previous problem solving data to the current e-commerce information inquiry main body in the display mode; if not, the previous problem solving data corresponding to the current similar problem is not solved.
In one embodiment, the problem acquisition module is further configured to:
acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, wherein the number of the initial query questions is a plurality of; comparing the similarity of each initial query question corresponding to the current E-commerce information query subject, and respectively generating a sentence similarity value, wherein one initial query question is compared with the other initial query question to correspondingly generate the sentence similarity value; screening statement similarity values with values reaching preset similarity, and setting the statement similarity values with values reaching the preset similarity as similarity of the same batch; acquiring two initial query questions corresponding to the same batch of similarity, and fusing the two initial query questions to generate a combined query question, wherein the initial query questions except the combined query question are common query questions; sorting the combined query questions and the common query questions, and generating a sorted question sequence, wherein the sorted question sequence comprises current query questions which are sequentially arranged; performing wrongly written word recognition on each current inquiry question and generating a current actual inquiry question;
The problem acquisition module is further configured to: acquiring the earliest query time of the initial query questions corresponding to the combined query questions; acquiring the actual query time of the common query questions; sorting according to the actual inquiry time and the earliest inquiry time and time sequence, and generating an initial sorting problem sequence; acquiring the actual number of initial query questions contained in the combined query questions; judging whether the actual number is greater than or equal to a preset standard number; if not, setting the initial sequencing problem sequence as a sequencing problem sequence; and if so, ranking the merged query questions corresponding to the actual number greater than or equal to the standard number to the front of the initial ranking question sequence, and generating a ranked question sequence after re-ranking.
In one embodiment, as shown in fig. 3, a computer device includes a memory and a processor, where the memory stores a computer program, and the processor implements the steps described in the internet-based e-commerce platform management method.
A computer readable storage medium having stored thereon a computer program which when executed by a processor performs the steps of the above-described internet-based e-commerce platform management method.
In one embodiment, the processor is further configured to perform the steps of:
acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, performing error filtering on the actual question data, and generating current actual query questions after the error filtering, wherein one current E-commerce information query main body corresponds to one internet communication module, one current E-commerce information query main body corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions; screening out the pre-stored questions matched with the current actual query questions from a preset pre-stored question memory bank according to the current actual query questions, and setting the pre-stored questions as current similar questions, wherein the pre-stored question memory bank is preset, and a plurality of pre-stored questions and pre-stored question resolution data corresponding to the pre-stored questions are stored in the pre-stored question memory bank; judging whether the previous problem solving data corresponding to the current similar problem is previously solved, if so, pushing the previous problem solving data which is previously solved to the current E-commerce information inquiring body; if not, the prior problem solving data corresponding to the current similar problem is sent to a preset E-commerce problem replying main body based on a preset internet transmission module, a current manual replying result fed back by the E-commerce problem replying main body is obtained, and the current manual replying result is pushed to the current E-commerce information inquiring main body.
In one embodiment, the processor is further configured to perform the steps of: if not, transmitting the previous problem solving data corresponding to the current similar problem to a preset E-commerce problem reply main body based on a preset internet transmission module, and acquiring a reply and identification result of the E-commerce problem reply main body on the previous problem solving data corresponding to the current similar problem; generating a correct score of the current result according to the reply identification result, and acquiring an actual correct grade of the correct score of the current result; acquiring customer service authority levels matched with the actual correct levels according to the actual correct levels, wherein one actual correct level corresponds to one service authority level and one service authority level corresponds to one customer service auditor; the reply and identification result is sent to a customer service auditor corresponding to the customer service authority level matched with the actual correct level, and the actual feedback suggestion of the customer service auditor is obtained; acquiring a current manual answer result according to the actual feedback suggestion and the answer determination result; and acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the current manual answer result to the current e-commerce information inquiry main body, and displaying the current manual answer result to the current e-commerce information inquiry main body in the display mode.
In one embodiment, the processor is further configured to perform the steps of: acquiring a problem solving tag corresponding to previous problem solving data corresponding to the current similar problem, wherein the problem solving tag is preset, and one previous problem solving data corresponds to one problem solving tag; judging whether the problem solving label is a solved label according to the problem solving label; if yes, judging that the previous problem solving data corresponding to the current similar problem is solved previously; acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the previously solved previous problem solving data to the current e-commerce information inquiry main body, and displaying the previously solved previous problem solving data to the current e-commerce information inquiry main body in the display mode; if not, the previous problem solving data corresponding to the current similar problem is not solved.
In one embodiment, the processor is further configured to perform the steps of: acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, wherein the number of the initial query questions is a plurality of; comparing the similarity of each initial query question corresponding to the current E-commerce information query subject, and respectively generating a sentence similarity value, wherein one initial query question is compared with the other initial query question to correspondingly generate the sentence similarity value; screening statement similarity values with values reaching preset similarity, and setting the statement similarity values with values reaching the preset similarity as similarity of the same batch; acquiring two initial query questions corresponding to the same batch of similarity, and fusing the two initial query questions to generate a combined query question, wherein the initial query questions except the combined query question are common query questions; sorting the combined query questions and the common query questions, and generating a sorted question sequence, wherein the sorted question sequence comprises current query questions which are sequentially arranged; and carrying out wrongly written word recognition on each current inquiry question and generating a current actual inquiry question.
Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the various embodiments provided herein may include non-volatile and/or volatile memory. The nonvolatile memory can include Read Only Memory (ROM), programmable ROM (PROM), electrically Programmable ROM (EPROM), electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double Data Rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous Link DRAM (SLDRAM), memory bus direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM), among others.
The technical features of the above embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the description.
The above examples merely represent a few embodiments of the present application, which are described in more detail and are not to be construed as limiting the scope of the invention. It should be noted that it would be apparent to those skilled in the art that various modifications and improvements could be made without departing from the spirit of the present application, which would be within the scope of the present application. Accordingly, the scope of protection of the present application is to be determined by the claims appended hereto.

Claims (10)

1. An electronic commerce platform management method based on the internet, which is characterized by comprising the following steps:
acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, performing error filtering on the actual question data, and generating current actual query questions after the error filtering, wherein one current E-commerce information query main body corresponds to one internet communication module, one current E-commerce information query main body corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions; screening out the pre-stored questions matched with the current actual query questions from a preset pre-stored question memory bank according to the current actual query questions, and setting the pre-stored questions as current similar questions, wherein the pre-stored question memory bank is preset, and a plurality of pre-stored questions and pre-stored question resolution data corresponding to the pre-stored questions are stored in the pre-stored question memory bank; judging whether the previous problem solving data corresponding to the current similar problem is previously solved, if so, pushing the previous problem solving data which is previously solved to the current E-commerce information inquiring body; if not, the prior problem solving data corresponding to the current similar problem is sent to a preset E-commerce problem replying main body based on a preset internet transmission module, a current manual replying result fed back by the E-commerce problem replying main body is obtained, and the current manual replying result is pushed to the current E-commerce information inquiring main body.
2. The internet-based e-commerce platform management method of claim 1, wherein if the determination is no, the method is characterized in that, based on a preset internet transmission module, the previous problem resolution data corresponding to the current similar problem is sent to a preset e-commerce problem reply subject, a current manual reply result fed back by the e-commerce problem reply subject is obtained, and the current manual reply result is pushed to the current e-commerce information inquiry subject; the method specifically comprises the following steps:
if not, transmitting the previous problem solving data corresponding to the current similar problem to a preset E-commerce problem reply main body based on a preset internet transmission module, and acquiring a reply and identification result of the E-commerce problem reply main body on the previous problem solving data corresponding to the current similar problem; generating a correct score of the current result according to the reply identification result, and acquiring an actual correct grade of the correct score of the current result; acquiring customer service authority levels matched with the actual correct levels according to the actual correct levels, wherein one actual correct level corresponds to one service authority level and one service authority level corresponds to one customer service auditor; the reply and identification result is sent to a customer service auditor corresponding to the customer service authority level matched with the actual correct level, and the actual feedback suggestion of the customer service auditor is obtained; acquiring a current manual answer result according to the actual feedback suggestion and the answer determination result; and acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the current manual answer result to the current e-commerce information inquiry main body, and displaying the current manual answer result to the current e-commerce information inquiry main body in the display mode.
3. The internet-based e-commerce platform management method of claim 1, wherein determining whether the previous problem-solving data corresponding to the current similar problem is previously solved, and if so, pushing the previous problem-solving data that is previously solved to the current e-commerce information query body; the method specifically comprises the following steps:
acquiring a problem solving tag corresponding to previous problem solving data corresponding to the current similar problem, wherein the problem solving tag is preset, and one previous problem solving data corresponds to one problem solving tag; judging whether the problem solving label is a solved label according to the problem solving label; if yes, judging that the previous problem solving data corresponding to the current similar problem is solved previously; acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the previously solved previous problem solving data to the current e-commerce information inquiry main body, and displaying the previously solved previous problem solving data to the current e-commerce information inquiry main body in the display mode; if not, the previous problem solving data corresponding to the current similar problem is not solved.
4. The internet-based e-commerce platform management method of claim 1, wherein an initial query question of a current e-commerce information query subject is obtained in real time based on a preset internet communication module, error filtering is performed on the actual question data, and a current actual query question is generated after the error filtering, wherein one current e-commerce information query subject corresponds to one internet communication module, one current e-commerce information query subject corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions; the method specifically comprises the following steps:
acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, wherein the number of the initial query questions is a plurality of; comparing the similarity of each initial query question corresponding to the current E-commerce information query subject, and respectively generating a sentence similarity value, wherein one initial query question is compared with the other initial query question to correspondingly generate the sentence similarity value; screening statement similarity values with values reaching preset similarity, and setting the statement similarity values with values reaching the preset similarity as similarity of the same batch; acquiring two initial query questions corresponding to the same batch of similarity, and fusing the two initial query questions to generate a combined query question, wherein the initial query questions except the combined query question are common query questions; sorting the combined query questions and the common query questions, and generating a sorted question sequence, wherein the sorted question sequence comprises current query questions which are sequentially arranged; and carrying out wrongly written word recognition on each current inquiry question and generating a current actual inquiry question.
5. The internet-based e-commerce platform management method of claim 4, wherein the merged query question and the generic query question are ranked and a ranked sequence of questions is generated, wherein the ranked sequence of questions comprises a current query question in a sequential arrangement; the method specifically comprises the following steps:
acquiring the earliest query time of the initial query questions corresponding to the combined query questions; acquiring the actual query time of the common query questions; sorting according to the actual inquiry time and the earliest inquiry time and time sequence, and generating an initial sorting problem sequence; acquiring the actual number of initial query questions contained in the combined query questions; judging whether the actual number is greater than or equal to a preset standard number; if not, setting the initial sequencing problem sequence as a sequencing problem sequence; and if so, ranking the merged query questions corresponding to the actual number greater than or equal to the standard number to the front of the initial ranking question sequence, and generating a ranked question sequence after re-ranking.
6. An internet-based e-commerce platform management method system, the system comprising:
The system comprises a question acquisition module, a question filtering module and a question filtering module, wherein the question acquisition module is used for acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, carrying out error filtering on actual question data, and generating current actual query questions after the error filtering, wherein one current E-commerce information query main body corresponds to one internet communication module, one current E-commerce information query main body corresponds to at least one initial query question, and the number of the current actual query questions is smaller than that of the initial query questions;
the problem screening module is used for screening out a pre-stored problem matched with the current actual query problem from a preset pre-stored problem storage library according to the current actual query problem, and setting the pre-stored problem as a current similar problem, wherein the pre-stored problem storage library is preset, and a plurality of pre-stored problems and pre-stored problem solution data corresponding to the pre-stored problems are stored in the pre-stored problem storage library;
the problem judging module is used for judging whether the previous problem solving data corresponding to the current similar problem is previously solved, and if so, pushing the previous problem solving data which is previously solved to the current E-commerce information inquiring body;
And the question pushing module is used for sending the previous question solving data corresponding to the current similar question to a preset E-commerce question replying main body based on a preset internet transmission module if the question pushing module is judged to be negative, acquiring a current manual replying result fed back by the E-commerce question replying main body, and pushing the current manual replying result to the current E-commerce information inquiring main body.
7. The internet-based e-commerce platform management method system of claim 6, wherein the problem pushing module is further configured to:
if not, transmitting the previous problem solving data corresponding to the current similar problem to a preset E-commerce problem reply main body based on a preset internet transmission module, and acquiring a reply and identification result of the E-commerce problem reply main body on the previous problem solving data corresponding to the current similar problem; generating a correct score of the current result according to the reply identification result, and acquiring an actual correct grade of the correct score of the current result; acquiring customer service authority levels matched with the actual correct levels according to the actual correct levels, wherein one actual correct level corresponds to one service authority level and one service authority level corresponds to one customer service auditor; the reply and identification result is sent to a customer service auditor corresponding to the customer service authority level matched with the actual correct level, and the actual feedback suggestion of the customer service auditor is obtained; acquiring a current manual answer result according to the actual feedback suggestion and the answer determination result; acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the current manual answer result to the current e-commerce information inquiry main body, and displaying the current manual answer result to the current e-commerce information inquiry main body in the display mode;
The problem judging module is further used for:
acquiring a problem solving tag corresponding to previous problem solving data corresponding to the current similar problem, wherein the problem solving tag is preset, and one previous problem solving data corresponds to one problem solving tag; judging whether the problem solving label is a solved label according to the problem solving label; if yes, judging that the previous problem solving data corresponding to the current similar problem is solved previously; acquiring a preset display mode of the current e-commerce information inquiry main body, pushing the previously solved previous problem solving data to the current e-commerce information inquiry main body, and displaying the previously solved previous problem solving data to the current e-commerce information inquiry main body in the display mode; if not, the previous problem solving data corresponding to the current similar problem is not solved.
8. The internet-based e-commerce platform management method system of claim 6, wherein the problem acquisition module is further configured to:
acquiring initial query questions of a current E-commerce information query main body in real time based on a preset internet communication module, wherein the number of the initial query questions is a plurality of; comparing the similarity of each initial query question corresponding to the current E-commerce information query subject, and respectively generating a sentence similarity value, wherein one initial query question is compared with the other initial query question to correspondingly generate the sentence similarity value; screening statement similarity values with values reaching preset similarity, and setting the statement similarity values with values reaching the preset similarity as similarity of the same batch; acquiring two initial query questions corresponding to the same batch of similarity, and fusing the two initial query questions to generate a combined query question, wherein the initial query questions except the combined query question are common query questions; sorting the combined query questions and the common query questions, and generating a sorted question sequence, wherein the sorted question sequence comprises current query questions which are sequentially arranged; performing wrongly written word recognition on each current inquiry question and generating a current actual inquiry question;
The problem acquisition module is further configured to: acquiring the earliest query time of the initial query questions corresponding to the combined query questions; acquiring the actual query time of the common query questions; sorting according to the actual inquiry time and the earliest inquiry time and time sequence, and generating an initial sorting problem sequence; acquiring the actual number of initial query questions contained in the combined query questions; judging whether the actual number is greater than or equal to a preset standard number; if not, setting the initial sequencing problem sequence as a sequencing problem sequence; and if so, ranking the merged query questions corresponding to the actual number greater than or equal to the standard number to the front of the initial ranking question sequence, and generating a ranked question sequence after re-ranking.
9. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any one of claims 1 to 5 when the computer program is executed.
10. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 5.
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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN116842156A (en) * 2023-06-30 2023-10-03 北京百度网讯科技有限公司 Data generation method, device, equipment and medium

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN116842156A (en) * 2023-06-30 2023-10-03 北京百度网讯科技有限公司 Data generation method, device, equipment and medium
CN116842156B (en) * 2023-06-30 2024-05-10 北京百度网讯科技有限公司 Data generation method, device, equipment and medium

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